Show reviews that mention
service customer service customer phone internet cable bill problem people account
Filter review

Comcast - Three weeks!

Ok so it took Comcast three weeks to finally come and install my cable and Internet. They canceled on my twice without telling me and I was waiting the first time for them (morning wasted!). It's so annoying because the third time they ended up changing the time to 2-4pm and I waited and agian nothing! So finally wedsenday hopefully they get it together if not I am switching this is to much of a head ach and I haven't even started. Three time in three weeks it's so annoying because they can't provide the service they promote.
View full review
1 comment
Anonymous
#508756

Same here, what a nightmare....every time you call you get different message, how can any business be so bad and still be in business? They are not helpful in resolving anything.

First experience with Comcast moving here from out of state. Not happy at all.

ID
#327177 Review #327177 is a subjective opinion of poster.
Location
Yorba Linda, California
Service
Comcast Internet Service

Comcast Sucks!

I have had Comcast for about 1 year and a 1/2 in FL. And I have called them about problems with my internet at least 17 times. And each time they fix it and 2 days later it's not working again. It's gotten to the point of me not even acting friendly on the phone anymore. They never come out to look at it, they claim that there's something wrong with my computer. Then they change it up and say it's because we don't have a USB wireless adapter. Which is dumb because we get internet now and then. So because they don't want us to leave they give us a small discount on the bill. Which is the only reason why I still have Comcast to this day. I wouldn't recommend Comcast just because all of the *** I went through and still going through with them. I will probably drop them as soon as I think the discount isn't enough. ( Probably in a month)
View full review
3 comments
Anonymous
#505556

I was on Yahoo and there was a article for the worst companies in USA. And I looked at the picture and I see a picture of the white vans with the Comcast logo on it.

So I clicked and Comcast is listed as #4 on the list! I just laughed and said "Ya *** right!"

Anonymous
#505379

Comcast CEO email address Brian_roberts@comcast.com :( :grin 8) :p

Anonymous
#501579

i have the same problem and now i am fighting them over my bill they gave me the so sorry your internet isnt working discount told me 18.88 was my bill I paid 18.88 and now they say I didnt pay my bill in full I paid every penny they told me to,..... I hate comcast!!!!

View more comments (2)
ID
#327018 Review #327018 is a subjective opinion of poster.
Location
Orange City, Florida

Comcast - Technician no show

I arranged to be home for a scheduled technician visit between 12-4 pm on Friday June 22, 2012. I was inconvenienced remaining home all afternoon while keeping my cell at hand all day. The technician did not show or even take the time to place a courtesy call. I contacted Comcast rep at 4:30pm to request reasons why they (Comcast) schedules appointments and not show or have enough courtesy to contact customers. The Comcast rep rescheduled for Sat morn 9-11am. Now we're forced to change plans again to accommodate Comcast. Comcast stinks!!! We will be researching options/alternatives
View full review
1 comment
Anonymous
#501535

I, too stayed home on Saturday, June 23 between 11 and 1 and nobody showed. I called Comcast shortly after 1 and was told the technician called me, got no answer and cancelled the visit. I was home all day with my phone at my side and nobody called, so the technician was full of it. I was livid, as this was the third rescheduled service call after they had failed to show on Tuesday, June 19th and Thursday, June 21.

So I was told, on June 23 that someone would be out between the time I was on the phone with them (approximately 1:15PM) and 4PM. Nobody showed again and when I called shortly after 4 I was told, again, that the technician called my home and when nobody answered, cancelled the service call, another blatant fabrication because I had the phone sitting next to me all day.

How is this company allowed to do business in this country?

Who is it that they *** to get exclusive rights to provide cable and internet service anywhere they want without any regard for their horrendous reputation?

ID
#326576 Review #326576 is a subjective opinion of poster.
Location
Fall River, Massachusetts

Comcast triple play

Currently I am stuck in a 36 month contract. First year of service was good but the last 5 months service has dwindled to cable freezes longer than 5 minutes in excess of 10 times a day most days I have no phone service internet speeds are less then one quarter of what thay sold me when and if it works today is a good day though it has only stalled once for a few minutes whale Taiping this thay say its a line problem and thay will get to it when thay get to it but its been 5 months and I can't get out of the contract. So buyer beware thay will *** every way thay can and you have ferry little recourse triple play means no TV no internet no phone but a bill higher than thay quoted you!
View full review
ID
#326390 Review #326390 is a subjective opinion of poster.
Location
Provo, Utah
Service
Comcast Tv Service

Comcast - Worst company

so I am in pain just having pins and plates on a 3 break broken leg. I have been recovering in front of TV with nothing to watch when I get a sales call to switch to better service and include phone. the girl tells me we split the installation fee also. So I said if I get 3 more DTA boxes can he program my remotes to them while he is here. She said sure just call customer service and have them shipped by the install date. All was well until I called to get the DTA boxes. I don't know what was wrong with the girl but she said there was no way the tech would touch those DTA Boxes. So I said I would have them picked up from cable office and hooked up but I wanted the remotes programed so I would not have two remotes if possible. She said that could not be done without charging. When I agreed to that she told me she could not put in an order for the boxes until after the install order completion. By this time I wanted to know who was lying, the one that sold me the service or her. prior to the call I answered yes to taking a survey about the call. Guess the survey is rigged along with the run around because I never got a call back for the survey what a way to treat a $2,500 a year customer!! I will take my business elsewhere. I know a lot of people that are happy with Dish and Direct and save a lot of money so I will call Comcast 'the worst company in the world also'.
View full review
1 comment
Anonymous
#500619

Loyal Comcast customer for 12 years, moving on to Fios.

I moved into a new home and waited for 30 days before getting any action on a connection into the home. On move in day, Comcast installer came in and determined there was line from the outside; stated it would take anywhere from 1-2 months due to permits and digging.

However within 48 hours Comcast techs and the utility people would be in contact. Utility folks came out marked the street but no Comcast. Instead, I start getting dropped calls on my cell phone from Boston, Mass. Apparently, there auto dialer is fouled up and I need to call them!

I relay the fact that the dialer is bad and tell them I'm not ready to re-schedule an install, as there is no connection into the house. Can they help? No but I should call tech support or sales or customer service. Really, geez why didn't I think of that!

Well, after 4 weeks of calling the Comcast departments and countless of "service order requests", I called for a supervisor. Chewed this person out for the complete lack of communication. So many promises that they would call me back and never EVER received a call from Comcast. On the final day, since my account was pending due to lack of installation after the move, policy calls for them to lock you internet mail and delete from the server after 30 days.

How friendly of them...I am now a drain on their server memory. Well finally met with someone who claims techs were out that week and confirms that a line has been buried. News to me - techs were there 5 minutes, never knocked and left. So decided that an installer SHOULD come out and sort all of this out.

Gentlemen comes out and confirms: NO BURIED LINE or connection to the home. You know what Comcast, I called Verizon Fios on Friday and within a week I had a line connected and home installation scheduled. More importantly, they contacted me 3 times to confirm the appointment and followed up on the outdoor line work. For an area that is supposedly serviced ONLY by Comcast, LO AND BEHOLD VERIZON got the job DONE!!!

And the Comcast rep misrepresented the "telecom" box in my yard (said it was from the electric company). Guess what: It's where the fiber optic comes in!!!!

It now has the Verizon Fios box in it's place. What a BAD BAD company.

ID
#325925 Review #325925 is a subjective opinion of poster.
Location
Meridian, Mississippi
Service
Comcast Tv Service

Comment by Nikki on Comcast

your site says no "personal attacks" Well, it seems you don't mean it. Nikki posted a coment on your site and has called we consumers "suck spoiled brats" and more. DO YOU MEAN TO FOLLOW YOUR OWN RULES? PLEASE HONOR YOUR POLICY & DELETE HER MESSAGE! tHIS PAGE IS IMPOSSIBLE. WHY MUST I WRITE AT LEAST 100 WORDS? I THINK I SAID IT ALL ABOVE. AND SO I'LL JUST MAKE UP SOME WORDS. OPTIMUM ON LINE, IF YOU'RE SEEING THIS, PLEASE COME INTO FLORIDA AREA I LIVE IN. PLEASE, I HAD YOU FOR 10 YEAR IN VARIOUS LOCATIONS AND YOU WERE THE ABSOLUTE BEST INTERNET SERVICE.
View full review
ID
#325837 Review #325837 is a subjective opinion of poster.
Location
Fort Lauderdale, Florida
Service
Comcast Internet Service

Comcast - No show even before starting the service

Comcast deliver wrong information they said there is no waiting period but when you order have to wait for days and when the date schedule comes the tech does not show up so have to call again to schedule but still no show.This is the worst customer service provider, i can imagine how frustrted all the existing customers are , i have to cancell my order even before the internet is connected if they don' t show up they should atleast make a call but they have no clue.Com Cast away worst ever over promise but under deliver. Hope you show up forever because i am not interested anymore buying their product.
View full review
ID
#325772 Review #325772 is a subjective opinion of poster.
Location
Doylestown, Pennsylvania
Service
Comcast Internet Service
COMCAST PROMISES THE WORLD AND DELIVERS NOTHING. CONSTANT INTERNET AND PHONE OUTAGES. THEY CANNOT KEEP UP WITH CONSUMER DEMAND I URGE EVERYONE WHO EXPERIENCES A PROBLEM TO CONTACT THEIR LOCAL BOARD OF PUBLIC UTILITIES AND FILE A COMPLAINT. COMCAST HAS PLEASANT PEOPLE...
View full review
1 comment
Anonymous
#516400

i can't even get them to install my cable. no one comes...no one calls.

i call comcast, oh, we'll get you an answer.

but they don't. terrible.

ID
#325556 Review #325556 is a subjective opinion of poster.
Location
Lyndhurst, New Jersey
Service
Comcast Internet Service

Comcast is the worst.

I've had Comcast (Comcrap) for 8 years....constantly have internet, home phone and tv problems. I feel sorry for their customer service reps...Obviously no one of the supervisors and above give a ***. All the "canned responses" makes me ill. If you really cared...you would fix the problems. Last straw with them, I'm going to Direct TV on Monday.....I had an appt with them for Friday or Saturday to come out, when they could...I had no phone or internet service...been a week now, no one showed up wither day, no phone call, no nothing.....
View full review
4 comments
Anonymous
#1013895

I've had an appointment for them to come out and activate service for several days. I call and call. No one shows up.

Anonymous
#505374

:upset :zzz :( :x :grin

Anonymous
#505373

Cuz Comcast is the only service in the area. Look up monopoly in the dictionary.

Brian_Roberts@comcast.com is email address of Comcast CEO

Anonymous
#501858

Haha, 8 years with issues and you still have them? Sounds like a lie to me.

Quit complaining and tell the truth. No one would deal with something that long not working.

View more comments (3)
ID
#325299 Review #325299 is a subjective opinion of poster.
Location
Brunswick, Georgia
I have had the worst experience with Comcast and have obtained the CEO' email. If you are having problems with COMCAST I have had several of the top people calling me back wanting to know how I obtained it and why i escalated to that level, simple they still...
View full review
37 comments
Anonymous
#1389622

11/9/2017

TO Comcast CEO,

From Ron C Collins- Marysville, WA 98270 ( USMC Vet/Boeing Retired

FYI- 2nd time trial ( Cable service with Comcast, not sure why?)

Very poor service. I did make 1 mistake and forgot to get mail/electronic payment for Oct 31,2017; no reminder to call or email from Comcast?

Granted it was my mistake-1 time in 7 years.

New phone # from Comcast 2-3 weeks ago-assigned from Comcast-(360-572-0930) no messages or contact, just disconnected my phone, TV and internet! I called and talked to 7 people/Comcast people. I Paid what was owed and gave out my debit card number and 2 checking account #s against my will/better judgement. Argued for 2-3 hours and 5 phone calls and still no service connected?

Extremely poor customer service; I was very upset! IF I treated any of my Boeing customers-suppliers/Airlines that way I would have been FIRED! NO excuses from your Comcast employees to treat me that way! My wife Helen and I will be seeking another Cable company.

We wish you could establish a much better professional service to your customers.

Follow up and quick reconnects would be appreciated. rccollins@outlook.com; also a discount on our service would be suggested.

View more comments
ID
#324646 Review #324646 is a subjective opinion of poster.
Location
League City, Texas

Comcast, the worst public company..

all i can say is comcast has to be the absolutely worst run public company in existance. i am leaving as fast as i possibly can. would go back to radio before staying with them. their signal is awful, breaks up, audio and video, their response to issues a joke, but the price continues to rise, pay more for less i believe is their motto. when asked to provide the cost of service beyond the time our contact expires am told they cannot do so until the date of expiration. think they feel that keeps us with them as we panic over the possible loss of service. no panic here, i am all done.
View full review
1 comment
Anonymous
#499470

Every evening between 5:00 pm and 9:00 pm my comcast internet get so slow I cannot get on line. What are we paying for?

ID
#324143 Review #324143 is a subjective opinion of poster.
Location
Boston, Massachusetts

Comcast tefuses to fix putage

All Comcast services have been down for 4 days. Phone, internet and TV all do not work. No storm, no wiring problem at our house and no.one at Comcast will help. Multiple calls with only a vague response that might send a service tech in 3 more days. Cannot make emergency calls, security system cannot be monitored, no severe weather alerts, no email, no TV. No effort at all on their part to even diagnose the problem and did not escalate the case, just smugly said 'first cone, first serve' so they put new installs ahead of us and everyone else who is down.
View full review
1 comment
Anonymous
#517697

:cry i never have service and i pay alot pf money,then i find out that in my area i pay for 30 yr old out dated services i dont even get fiberoptics i get to pay for microwaves that fair huh.

ID
#323695 Review #323695 is a subjective opinion of poster.
Location
Burton, Texas
Loss
$500
Two and a half weeks ago, we contacted Comcast about getting internet and t.v. service at our rental home. We liked the ability to have OnDemand which was the main reason we wanted Comcast. We were told a surveyor had to come to the property to ensure service could...
View full review
ID
#323489 Review #323489 is a subjective opinion of poster.
Location
Atlanta, Georgia

Comcast - Rip off for long time users

Call to reduce bill it seemed like everybody else gets a deal I call and I have to reduce my channels I had to ask. Paula about any extras oh my god she wasn't helpful at all. Long time customer. Pay bill on time I got nothing. New customers get everything. This is the best part Paula said disconnect. Wait a week and become a new customer!!!!!!!! So you pay top dollar for service person to disconnect. And pay again to reconnect. OH MY GOODNESS GIVE ME THE MONEY AND REDUCE THE BILL!!!!!!!!!!!!! AND UP IS UP WITH INTERNET 50.00 A MONTH IT 'S 2012 !!!!!!!!!!! WZWX
View full review
1 comment
Anonymous
#494111

brian_roberts@comcast.com is email address of CEO of Comcast

ID
#323276 Review #323276 is a subjective opinion of poster.
Location
Wilmington, Delaware
Service
Comcast Internet Service
Loss
$50
I ordered the Comcast bundle over 1.5 years ago and my bill has been steadily increasing ever since the 6 month promotion expired. It started around $139 for all three services and now is over $200 per month. Comcast won't reduce the bill unless I strip away...
View full review
5 comments
Anonymous
#495027

Maybe this will work for you too. I fought Comcast online CS for two weeks over a jacked up Bill and "free" promotional Triple Play services that they would not honor.

Finally I took the order confirmation and bill to the local Comcast/Xfinity office and they removed all of the extra charges and got my bill and services all back to what I had signed up for.....in about ten minutes. PLUS the kind lady gave me a 5% store discount, upgraded me with 80 additional channels, doubled my internet speed and gave me a free months service. And she warned me to NEVER order services from Comcast Online and Never contact Online CS.....only work with the local Comcast/Infinity Stores in person if at all possible.

Good advice! It's like working with a totally different company!

View more comments
ID
#323125 Review #323125 is a subjective opinion of poster.
Location
Naperville, Illinois
Service
Comcast Bundle