Jerrett Ojr
map-marker Lithonia, Georgia

Comcast Refuses to Issuse a Replacement Check

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Comcast alleges my refund check was sent to me and was cashed on July 21, 2016. I was sent a fraud packet to fill out and send back for Mellon Bank to investigate along with a copy of the check, the check had no signature or financial institution stamped on the back. I was told the check was cashed electronically. Their Bank is Mellon and Mellon won't give me any information. I no longer have an account with Comcast and I advise anyone not to use them because of this very problem I'm having with them. There is another department name Source net that feeds directly into Mellon Bank. Comcast puts a note on my disabled account saying the investigation has been resolved when it hasn't been resolved because I still have not gotten my replacement refund check yet. And the only people I can contact is Comcast. They wont give me Source Net's number and Mellon Bank won't give me any information because I don't have an account with them, Comcast does. Each time I call Comcast they want to put in a ticket or email to Source Net. I've got at least 10 tickets in with them already and Source Net still has not reached out to Mellon Bank
View full review
Loss:
$44
Cons:
  • Seems like comcast are scamming people out of their refunds
Reason of review:
Source Net not reaching out to Mellon Bank

Preferred solution: Full refund

Anonymous
map-marker Jackson, Mississippi

Direct Quote, "Yes, he lied to you."

The title above refers to the supervisor telling me that the past comcast associate I had spoken to had lied to me. Which is ironic because that comcast associate told me that the comcast associate I had spoken to before that had lied to me as well. First, getting to talk to a supervisor is hard to do. In fact, when I asked for a manager I was told we don't have any. I said, "Who is your boss?" "Well we have supervisors." "Okay, I would like to talk to your supervisor." Then she says, "Sir, let me go over this bill again, you simply don't understand what I am saying." At this point I call the comcast associate by her first name, and say calmly "When a paying customer asks to speak to your supervisor, it is quite simple, you hand the phone to a supervisor." Her reply: "The supervisor is busy." My reply, "I am in no rush." And 20 minutes later, once she has throughly vetted the supervisor with a synopsis, I finally get someone on the phone who is a LITTLE more qualified to understand my problem. Long story short, I was over charged $90 on my bill. I was, in fact, double charged two months and I had to explain this to no less than 4 comcast employees and 3 hours of phone time before the supervisor was able to grasp what I was trying to explain, and he finally "agreed" to lower my bill. I say, "agreed" because Comcast has no freakin way to actually immediately implement the changes they are making to your account. And, on top of that never trust a "confirmation number" because apparently the comcast associates cannot pull up anything from those numbers. One comcast associate gave me a confirmation number to extend the due date on my bill, but the supervisor told me that is NOT possible, they cannot move the due date on my bill. How very odd, the other associate gave me a new date and a confirmation number. I politely asked if that means the past associate lied, and the supervisor said "We are not allowed to say that." And I replied, "Oh yes, that may present liability problems, now wouldn't it." He said "yes," so I said, "I understand, lets pick a different word." And then I followed with, "So, that isn't true." And the supervisor said, "Yes, he lied to you." So, you stop, and you think, how is a company whose founder gives $25 million to children's hospital research, this awful? Customer service is dead at comcast. Well, I feel like I had flashbacks to 7th grade where the concept of laissez faire was first introduced, and we learned why monopolies are bad. And although comcast does not have a monopoly everywhere, it does in my town. So, who cares if the customers are not happy? Who cares if we are a fortress keeping out little associates *** and telling them to lie to customers and keep them from speaking to supervisors. Who cares if they leave? Everyone needs internet. This one customer is expendable. I would like to think that there is some way to check the over billing, rude comcast associates, lying comcast associates, and the inability to talk to anyone who knows what they are talking about. So, what have I learned? (1) Record your conversations with comcast if at all possible. (2) Question how the changes will be made on your account. (3) Know your bill issue before you call. (4) Call the associate by his/her first name. (5) Stay calm and collected. (6) Be ready to have over an hour conversation for something as simply as being double billed. (7) And, don't give up. Comcast is a sad excuse for a company. It steals your money, hoping you are too dumb or uncaring to challenge them, and they make you fight for that money even though it is yours anyway. I am sorry to say, that this is a side effect of company that is too big and controls the market. This is a side effect of a company that appears upstanding and giving on paper, but in the process it trains its employee to be anything but upstanding and giving, and no less overworks and keeps their employee dumb. If you can stay away, stay away, but if you can't don't be afraid to go to the mattresses.
View full review
Reason of review:
Poor customer service
Anonymous

Comcast has changed the way they do business with thier customers

I have had an ongoing problem with my cable tv reception, and after two hours on the phone it was determined to send a technician to do the repair. An appointment was set for 1-3:00 pm. The tech showed up at approximately 1:30, and Comcast called to say that he was ready to greet me. I opened the door and looked out at the truck and did not see the tech so I left the door open and figured he would be at the door shortly. He drove away instead. I called to see what was going on and was told that the phone call was to let me know he was here and because I did not answer the phone they assumed that no one was home and went to the next job. I have never had a service tech for any company come to my house and not come to the door, but call to let me know they were there. Now Comcast will not send someone to completer the order but they want to reschedule. I think it is time for me to call Direct TV.
View full review
Reason of review:
Poor customer service
Karishma Ova

Comcast Internet Service Review

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I've had nothing but bad experiences with comcast. They double charged me the guest month for a "deposit" no one bothered to mention. Then the service SUCKS! Nothing loads correctly and movies cut in and out. Now our Internet mysteriously cut out yesterday, we exchanged modems, and it's still out. But of course they can't get a technician here for 3 days. I will NEVER get xfinity again!
View full review
Reason of review:
Bad quality
Anonymous

It shouldn't be this hard

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
It has been a constant battle just to receive the service that I'm paying for at the price quoted. I have spent over 7 hours on the phone with countless representatives since installation at my new home. Here's a novel idea give customers a quality product at a fair price and deliver promised services without hassle. With everything I've gone through I feel like I work for Comcast. Thats why I would not have anything good to say about Xfinity to family and friends. The following list is what you can expect when choosing Comcast tv and internet. Inaccurate price quotes, out dated TV box unless you complain and request one that is not over 5 years old, attempts to make you pay for shipping their faulty products back, communication barrier with half of support staff, inability to accurately describe services, refusal to escalate issues to supervisors, failure to deliver purchased product without constantly demanding that they do so.
View full review
Cons:
  • Service and pricing
  • Inability to help
  • Billing practices
Reason of review:
absolutely everything involving my experience

Preferred solution: Let the company propose a solution

Anonymous

No On-Demand

For the past 6 weeks we have had no "On Demand" service. My husband attached the box directly to the cable outside to determine whether the problem is indoors (our wiring) or outdoors (Comcast's problem). Definitely the outdoor wiring. Repeated calls to Comcast (and explaining the problem over and over to every customer dis-service agent) have been futile. They refuse to do this. All they want to do is send someone to come INSIDE my house (for at least $50). No way! I guess I'll have to contact the FCC. Worst company in the world! Unfortunately, we're stuck with them because they have a contract with the HOA.
View full review
Reason of review:
Poor customer service
Anonymous

Lost my job- They wont waive term fee

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I recently lost my job and had to move out of state where there is no Comcast service. I wasn't aware of the $180 term fee. So I had service for 6 months. I've called them repeatedly for help but they sent it to a collection agency and refuse to negotiate with me. Why are you so mean Comcast. Have a heart! I have tried to settle this for 2 months now. Everyone I've talked to says they will get it waived and then they come back with sorry I cant. This is crazy and very unprofessional. TWC would have waived it immediately. oh wait- they dont have termination fees!!!
View full review
Cons:
  • Werent willing to help me out of the termination fee
  • Instead they sent it to collections
  • That nobody was willing to help me with this fee
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Price reduction

Anonymous
map-marker Greenbelt, Maryland

Liars

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Ordered Xfinity for new apartment. Had to tell sales rep 4 times that I only wanted internet after trying to sell me cable and phone. Tried to set up online account but ran into trouble, called them up but the rep was unable to help me b/c the system was down and told me my address didn't match what they had and that she would call me back when the system came back up "operate 24 hours a day that's our commitment to out customers". Well I figured out the problem on my own, I couldn't use the same email that I had previously at an older apartment and the 1st sales rep used abbreviations for my address which I could never had know thus the mismatch, and never received a call back. The day the tech was supposed to come, 8-10AM, I get a call at 9:50Am that he wasn't gunna get there till 10:30AM. 10:30 comes he's not there so I call him up, tells me "he just got caught up" and he'll be there a soon as he can. 11:00AM I call cs and they get dispatch to try and contact him but they can't so they contact his manager and about 40 min into the call they tell me he's "stuck in traffic". Not once did he say that to me the two time I spoke with him so I know he was lying and told the cs rep that. She was unable to give me an eta and that all she could do was take $20 off the install. Now they just cost me half a days worth of work and all they can give me is $20 not even close to the cost of the time off, so I told them unless the install is free I'm gunna cancel and go to Fios, 2 min later I was no longer in their system. Then the tech shows up at 12:30pm to do the install, um... get lost I cancelled and I'm glad you wasted the trip. I've never seen a comp where it's so difficult to setup the service yet so quick to let you go
View full review
Loss:
$100
Cons:
  • Poor phone
  • No resolution offered
  • Installation service
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Giselle Yph
map-marker Naples, Florida

Overcharged & Poor Service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Updated by user Nov 06, 2016

I've had and still having problems with cable going out, always at the wrong time! Been told things by billing and not what they say!

Original review Nov 04, 2016
I've been with Comcast for years now and finally my last move to Naples, FL as I'm on fixed income & retired! I had my new manufactured home wired for cable & high-speed internet! The agent told me if I agree to a 2year contract my bill would be one price for all my services.....WELL, my bill has always been higher and service goes out every now & then especially internet! When I call for help, I speak to someone I can't understand and is very frustrating! My bill is way to high for what I get & service is a joke! I am looking at other options like many because Comcast is NOT the only kid on the block anymore!
View full review
Reason of review:
Pricing issue

Preferred solution: Price reduction

Arnaldo Xef

Extremely difficult to cancel service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
This is my second and last time with Comcast. Last time I had to file a complaint with the FCC because of their refusal to disconnect the service. We are experiencing the same thing now that we need to disconnect because we are moving to an area that comcast doesn't service. All of a sudden they have network problems (only after I tell them that I want to disconnect). When I finally get through a rep, the call is mystically dropped; 4 consecutive times with me (ATT) and 2 consecutive times with husband (GTE). I now that it's not at our end. this is exactly what happened last time and it appears to be a pattern for COMCAST. I am having to contact the FCC again.
View full review
Loss:
$100
Pros:
  • Were much better before the merge
Cons:
  • Disconnection processes need revamping
Reason of review:
Poor customer service

Preferred solution: just disconnet the service and email me with a verification as they have promised. They need MAJOR improvement in the cancellation policy and procedures.

1 comment
Guest

they finally took care of closing the account at final billing.

Anonymous

Comcast Xfinity? Whatever????

9 times out of 10 on demand does not work? Why is this a selling feature if it does not work? These people are insane they lack any customer service skills they want you the customer to do all the work! And you pay for lack luster non-existent service? If they invested half the commercial budget into the hardware and software they might actually have a company! As it stands they do nothing! I had Comcast for 8 years and subjected myself to the endless frustrations finally i gave up after they wanted me to install my own cable then accused me of pirating the cable that I paid 150 a month for! How is that piracy? Again when you deal with idiots you get bad service! There are probably 3 people in the whole country who actually get the Xfinity they deserve and they use them as a model to say that they are successful! So no so! Go DISH save the hastle and don't get hustled!
View full review
Reason of review:
Poor customer service
Lanier Lor
map-marker Ellicott City, Maryland

Comcast Call Center ---- Sucks!!!

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Comcast Call Center ---- Sucks!!!

Comcast customer service executive (Era) is thinking that customers are liar. Few services shut off suddenly and I did not make changes.

I can see in online account which service I have, but Era keeps arguing. It went on going for 15 minutes and finally asked her that I would like to escalate and speak with you supervisor. Her supervisor Mr. Victor Montgomery thinks that he should not be talking to customer, may be he thinks that he is Mr.

President. I was holding line for 30 minutes and Era informed me that I can't keep you longer and can't promise that Mr. Montgomery will give you call back. I think Mr.

Montgomery may considering himself as Hollywood start, so not available to speak with customers. I hopefully he will speak to Tom K if Tom K is really listening and care about comcast.

View full review
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Anonymous

Comcast - Review in Telecommunications category

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Customer service is horrible at Comcast first computer operating system sucks switch me to a different department than what I wanted when talking they constantly are disrespectful then they switch me to another department with a guy is from the Philippine Islands that can't even talk English has no clue what I am saying to him ask to speak to a manager or supervisor and the guy refused still trying to understand what the problem was that I originally called them about instead of switching me to a supervisor or manager which I asked
View full review
Reason of review:
Poor customer service
Anonymous
map-marker Chicago, Illinois

COMCAST SUCKS!

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I don't know what is happening with Comcast, but they now suck in the worst way. Seriously considering to AT&T. The customer service is the worst to deal with as you can't understand what the agent is saying, who in turn does not comprehend the problem you are trying to explain. I recently called and was told to call back and go through all the prompts because they did not know how to switch to another department, I was cut off by another agent and had to go through the prompts a third time, got an agent who could answer the question but could not resolve the problem thereby switched again to an agent who could not help with the problem, but assured that a technical specialist would be calling me back within 30 minutes. Needless to say its been 3 hours and no call. Good customer service is getting harder and harder to come by with Comcast, but the prices are always increasing, and the service is subpar. For some reason they decided to revamp Xfinity Go to a new format that will not allow me to stream while out of the house. The message is "Available to watch in home only". Why would I stream from a device when I could watch it on the TV while at home. Can't seem to get an answer why this is either. Comcast has become the get rich at the customer's expense conglomerate. I hate them now!
View full review
Cons:
  • Overall customer service
Reason of review:
Poor customer service
Mattye Led
map-marker Upland, Indiana

Internal fighting spilling over to customer

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
A box doesn't work. Tech support says the legacy box is incompatible on the same line as an X1 box. I must have two X1 boxes but another group has to authorize it. The other group simply said that tech support does not know what they are doing, that they say this all the time, but it is not true. No authorization for a second X1 box. I say I don't care which box, just one that works. Tech services says it is shipping a box. So, why reflect that here? Third time with an issue that I authorized the follow up survey. Only when a problem is corrected by resetting or something simple do I get the call. When the problem goes deeper, I do not get the call. Sounds like they are stacking the deck. I have tried for a half hour to find an email address of some higher up than the same tech support/customer service people that are fighting each other, so that the suits would understand what is going on inside the company. Can't find it, so here I report.
View full review
Pros:
  • Tech support
  • People were nice but couldnt help
Cons:
  • Inter-department fighting
  • No escalation process beyond scripted customer reps
Reason of review:
Poor customer service

Preferred solution: Align internal departments to the same solution. Resolve inside infighting. Do the survey as you promise. Provide a real contact for such problems.

  • 1
  • ...
  • 232
  • 233
  • 234
  • 235
  • 236
  • ...
  • 467