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Comcast in Houston, Texas - Billed $50 for installatoin visit I never got

I switched to Xfinity internet only. I set up the service myself...initially I had problems because I plugged the modem into a cable that was not hot. But I went to the store and received additional guidance and set it up correctly. Unbeknownst to me, Comcast set up an Installer to come to my house. When he came, I turned him away. He never even came in the house...Next month I got a $50 charge for installation. Customer Service said the installer arrived on 6/23 and stayed 1.5 hours... I promised them I would disconnect my service if they did not back that charge out...I was transferred to another department and he withdrew the $50 charge... It should not take a threat of service disconnect to get a response. They can tell when my service was started...and it did not happen during the technician visit. Buyers beware, there is an installer out there who falsifies his records...he sold out his honesty for $50 bucks.
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Review
#432532 Review #432532 is a subjective opinion of poster.
Loss
$50

Comcast Customer NO service

I had my internet connected today. My speed is slower than before connection. I have tried to call customer service and I keep getting disconnected before any one comes to the line. I tried online chat and the first time i was disconnected. The second time i felt like I was communicating with a child who has never even seen a computer. He offers me a service call but informes me that if the problem is not Comcast's issue, I will have to pay the service call. I just got this connected TODAY and I am dissatisfied. It is not like it was great and 2 weeks later there is a problem. Seriously?
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#432215 Review #432215 is a subjective opinion of poster.

Horrible monopolistic Comcast

I've had issues with Comcast in Washington since I've lived here. Which has been over 10 years. I'm currently trying to fight them over a fraudulent bill they say I owe for over 600$. But they don't care because it has my social security number and my old address. Gee I wonder how so many people this happens to without their knowledge? Until they see it pop up on their credit report. They are like fighting a pit bull in a chicken coop. I thought I had the situation cleared up, started service up without a hitch had it for a month got into a contract with them and then they disconnected without notice and said I owed a past due bill. Doesn't matter, my ss# and old address. So of course I'll have another bill plus a fee for breaking a contract(ok yes I shouldn't have) I'm not going to pay someone else's bill and I will never have Comcast/Xfinity again. My business will either go to Directv, Verizon fios, centurylink Prism (if we ever get anything else in this area) We need to stop this BS in Seattle and allow more companies to compete in all areas of the state not just Seattle. Boycott Comcast!
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Review
#431969 Review #431969 is a subjective opinion of poster.
Loss
$699

Comcast in Stockbridge, Georgia - I refuse to GIVE my money away to a company that offers such POOR servivce

I recently moved to Georgia. My former cable company was not available in my area. I contacted COMCAST to set up new services. The sales rep kept me on the phone for 45 minutes to set up my service but I was patient. After all I wanted my services set up correctly having been a former sales rep myself with another large communication company. No problem she was providing the best customer service she could. Not everybody is a 100% on their game everyday. My problem however was the actual installation. My appointment was set between 10-12 on Sunday July 14. At exactly 11:51am I received a call from a Comcast employee advising me my installation tech was at my door knocking and I wasn't answering. With the employee still on the line, I open my front door, NO TECH NO TRUCK nowhere in site! I informed the rep. who quickly put me on hold for a few moments, "I don't know how he knocked on my door since my car was sitting in plain site and my dogs never even barked to indicate someone was at the yard" When the rep came back to the line she advised me the tech was going to turn around and complete my install. After waiting an hour and a half for the tech to come back. I called COMCAST customer service number but , COMCAST business is doing so well they were too busy to take my call. So I got online to chat w the company. I was lied to several times that my order was escalated with an high priority and I would still get my services installed. I spoke to two separate managers. Finally after about 6pm, the manager apologized and rescheduled me to the next available appointment to the 19th of July. All I want is service not lies , not apologies. When my bill became due I'm sure COMCAST will want their money and not an apology . I refuse to give my money away to a company whose employee's are allowed to treat their new customer like trash. I called another competitor!!
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Review
#431916 Review #431916 is a subjective opinion of poster.
Loss
$150

Comcast sucks

Comcast just stinks from all perspectives these days. I have had problems ranging from customer service, home security, billing, appointment windows and lack of coordination between their services. Comcast offers home security but when you need help with services you run into many barriers. If you have questions with billing and/or services, you are put on eternal hold and then transferred back and forth repeatedly until they can figure out who you need to talk to. I am thinking I should be able to bill Comcast for the many hours they have consumed of my cell phone minutes and my time for their missed appointment windows. I do not know what is going on with Comcast. They never used to be this much of a problem. Perhaps they are getting to big for their own good. I can say I am very unhappy with them and will be looking for a new cable and internet provider. For future reference, I would never contract for home security with a business that offers a variety of services.
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#431703 Review #431703 is a subjective opinion of poster.

Comcast is the worst cable company ever!

I've always had Comcast growing up and I don't recall having any problems with them. Then again i never had to deal with the employees, until now. My cable went out Wednesday, it just wouldn't come on. I called them a number of times until someone told me my hdmi cord went out and I needed a new one. So, I switched it out and it still didn't work. I called back and they told me it had to be the outlet on the box and I could either wait three days for one to be delivered or I could go to the local Comcast and switch it out. It was only ten minutes away so I went to go switch it out. When I got there the lady took my box and gave me a different box that you could tell had been used! She didn't tell me anything other then to make sure it was on the right channel. I got home and it still didn't work. They told me I got a bad box. "It just happens" I switched it out again and it still didn't work. So they told me I would need a technician and I'd have to wait till Saturday. Saturday was here and the technician was here for a whole two minutes. He put a code in the remote. He said they didn't activate it correctly over the phone. Why did I have to wait till Saturday for this code?!! Why did I talk to at least seven different employees and one supervisor and none of them could figure this out?! I went to go watch tv Sunday morning and it wasn't working again... I called and talked to three different people and none of them could get it right. The last lady I talked to was amazed that I ever turn my cable off. Apparently that's the problem. I told the last lady I talked to and the supervisor I wanted to cancel my subscription and I refused to pay any kind of cancellation fee and they didn't give two shots that they were losing a customer. They're closed on Sundays, so well see how it goes tomorrow. I am never getting Comcast services ever again!! I've never been so disappointed.
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1 comment
Anonymous
#686803

cancelled my service today after FINALLY getting Uverse tv in my neighborhood. Nearly half of last year was spent trying to get enough signal to our house to adequately supply us with consistent HD TV and internet.

8 or 9 service techs (and at least 1 no show) later and a complete re-wiring of the house, it was finally working again....for 4 months.

Then it started going out again. Made the switch last Friday to Uverse...could not be happier.

Review
#431553 Review #431553 is a subjective opinion of poster.

How does Comcast spell "Kustumor NON soy-ves"??????

About six months ago I attempted to get a basic cable package for my 93 yr. old homebound stepfather. It took a half dozen or more calls and several "on line chats" with a representative to accoomplish that. The technician who came to the house was WONDERFUL! (Unfortunately, that is the only wonderful thing about Comcast) Long waits (15 + minutes)on the phone or on- line chats with someone in Pakistan, South East Asia, Phillipines, etc. When stepfather went to a nursing home I cancelled his service. Amazingly the woman spoke very clear English, and was very helpful - until I asked where to return the equipment. I gave her my zip code and the closest Comcast facility she could find was several hundred miles away. I assured her there must be one in the 200,000 population town 15 miles away. She was unable to find one (there are 2!), but offered to send a prepaid sipping box for me to return the receiver in. She also said I had a $2.47 credit. I got off the phone and said to myself, "Wow! I can't believe I got pretty good customer service from Comcast!" Now, 2 months later, I am still fighting with them. They acknowledge receipt of the box, but adamantly state that I did not call the cancellation department, so am still being billed. I asked how is that possible if I have returned the equipment, they acknowledge having the it, no longer receive service at the house. 8 different calls and 6 different "online chats" later, including RUDE 'managers' and lots of laughing in the background, the bill continues to grow daily, while I am told I have no authority to cancel the service, even though I set it up, wrote the checks for monthly payments, knew the account number - address - phone number and last four digits of stepfather's SSAN. They insist on talking to him inspite of the fact that I told them he can't hear, rarely speaks, and cannot comprehend the situation. My options? Have my husband call and lie, saying he is the 93 yr. old stepfather and 'cancel the account' or wait until he dies and then settle it. Either way, they said they will continue to bill and I will be responsible for the full amount. One manager even said, 'Of course you can set up the account and we will accept payments from you, but you are not allowed to close the account.'
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#431484 Review #431484 is a subjective opinion of poster.

Comcast customer service=bend over with no lube

I literally talk to comcast more than I talk to my own mother. The only difference is that every time I leave disappointed. Its bad enough to provide terrible service, but dont tell me that you dont provide terrible service. Admit you suck, fix my problem, and then lets move on. The problem is that every time I have a problem with comcast and then try to fix it, I end up more upset with them than when I originally got my problem. Who knew that having internet that doesnt work is actually the happiest way you can have internet service. *** you comcast and every single person in your customer service department, you all suck.
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1 comment
Anonymous
#684435

every time there's a little late inning and thunder my TV goes out for hours comcast is awful is this supposed to be the new technology please take me back in time I'd rather have a rabbit ears I don't ever recall this happening this is ridiculous

Review
#431168 Review #431168 is a subjective opinion of poster.
Tags
  • Comcast sucks

Comcast in Stockton, California - Random charges I never ordered. Bad customer service

I've been dealing with this company a few years now. They are the worst company I have dealt with next to Sprint. I have to call them every month because a promotion they put me on expired, that was suppose to be for 6 months or more, or they tell me I ordered a channel or a movie. I have locks on all of my channels I don't see how I'm going to order a movie when I don't even know the lock code. I just want basic tv and basic Internet. They had me paying over $100 for over a year. Than I find out they have a deal with tv Internet and a phone it's around $80! My grandparents were paying over $200 for all 3 services and were never offered the bundle package either. I just feel ripped off. Needless to say I cancelled service with them, wish it was that easy to cancel my grandparents, I just hope you don't waste your time with them if your able to go elsewhere!
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1 comment
Anonymous
#683524

I have to wholeheartedly agree with Brianne14. Her experience is identical to mine.

I have spent literallyy HOURS on the phone with a bunch of untrained airheads and most from their Phiillipines customer service dept. Cannot understand many of them, but at least they are very polite..polite doesn't get the problems solved though. I finally figured out the Comcast motto..keep the customer totally in the dark about what you are giving them and confuse the bill so is is unreadable each month. They stick it to the customer with ridiculous "fees" that make no sense and it is a nightmare to call them.

All they want to do is have you buy a different bundle when you complain and that further complicates the next bill. And why does my family member, or neighbor have a cheaper rate when they have the identical package as me? There should be set rates that are cheaper for the different bundles and you shouldn't have to play this *** call in game to get your rate lowered. Comcast is a huge conglomerate and they certainly are not hurting..why do they hire cheap, untrained labor and call them "customer service".

They are a joke.

And I could write volumes about their poor service, like signal issues, DVR box issues, etc. We will cancel as soon as something else becomes available in our area which is very soon.

Review
#430842 Review #430842 is a subjective opinion of poster.
Loss
$1000

Comcast in Smyrna, Georgia - No internet service for 36 hours

I have called Comcast about our business internet since yesterday. They claimed that the storm knocked out our internet service and it would be up shortly. I have been on the phone with them all day have gotten no where. They claimed someone would be out today to look into our situation, but no one came, they then told me that in two days someone could come out and fix our internet. Two days? I can't process credit cards, the phones don't work, our reservation system is down, we can't send any emails. In 2013 telling a business that they won't have internet for over 24 hours is absolutely unacceptable. Just talked to a "Steve" another professional phone answerer who told me to go ahead and sue comcast. I still have no internet, no solution, but I know that if I need to sue them then Steve is on my side.
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Review
#430747 Review #430747 is a subjective opinion of poster.
Loss
$1000
Tags
  • no internet