Comcast
Reviews and Complaints
Comcast Refuses to Issuse a Replacement Check
- Seems like comcast are scamming people out of their refunds
Preferred solution: Full refund
Direct Quote, "Yes, he lied to you."
Comcast has changed the way they do business with thier customers
Comcast Internet Service Review
It shouldn't be this hard
- Service and pricing
- Inability to help
- Billing practices
Preferred solution: Let the company propose a solution
No On-Demand
Lost my job- They wont waive term fee
- Werent willing to help me out of the termination fee
- Instead they sent it to collections
- That nobody was willing to help me with this fee
Preferred solution: Price reduction
Liars
- Poor phone
- No resolution offered
- Installation service
Preferred solution: Let the company propose a solution
Overcharged & Poor Service
I've had and still having problems with cable going out, always at the wrong time! Been told things by billing and not what they say!
Preferred solution: Price reduction
Extremely difficult to cancel service
- Were much better before the merge
- Disconnection processes need revamping
Preferred solution: just disconnet the service and email me with a verification as they have promised. They need MAJOR improvement in the cancellation policy and procedures.
Comcast Xfinity? Whatever????
Comcast Call Center ---- Sucks!!!
Comcast customer service executive (Era) is thinking that customers are liar. Few services shut off suddenly and I did not make changes.
I can see in online account which service I have, but Era keeps arguing. It went on going for 15 minutes and finally asked her that I would like to escalate and speak with you supervisor. Her supervisor Mr. Victor Montgomery thinks that he should not be talking to customer, may be he thinks that he is Mr.
President. I was holding line for 30 minutes and Era informed me that I can't keep you longer and can't promise that Mr. Montgomery will give you call back. I think Mr.
Montgomery may considering himself as Hollywood start, so not available to speak with customers. I hopefully he will speak to Tom K if Tom K is really listening and care about comcast.
Preferred solution: Let the company propose a solution
Comcast - Review in Telecommunications category
COMCAST SUCKS!
- Overall customer service
Internal fighting spilling over to customer
- Tech support
- People were nice but couldnt help
- Inter-department fighting
- No escalation process beyond scripted customer reps
Preferred solution: Align internal departments to the same solution. Resolve inside infighting. Do the survey as you promise. Provide a real contact for such problems.
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they finally took care of closing the account at final billing.