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Comcast review in Peoria, Illinois: Internet is slow

I used to have 18mbps internet and they increased the price just $72 all of sudden just for internet,i called customer service and they offered me BOOST internet which was really slow and not buffering,couldn't see netflix ,youtube and nothing.I called them again and technician came and replaced comcast router,but still same,technician came and placed in another room and said its router issue even though iam using comcast router.I checked my speed and it is still 10-15mbps which i supposed to get 30-35+ mbps for boost.I keep on following and waste of time and iam really pissed off.
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1 comment
Anonymous
#700275

I just want to share some information with you that the tech obviously didn't. You will never get the top speed that Comcast advertises when trying to obtain it wirelessly.

Nor will you get it with any other provider. The reason is simple, you lose bandwidth doing over the air transmission. The speed you are telling me your getting, 10-15mps, is the minimum speed you will get when your supposed speed is 30 or 35 Mbps. Do yourself a favor, hook direct to the modem and go to speedtest.net and I bet you your speed wireless hookup is between 30-35 Mbps.

Besides, Comcast doesn't guarantee speeds nor does their competitors. That is why they say up to.

Review
#439028 Review #439028 is a subjective opinion of poster.
Loss
$80

Comcast review in Glen Ellyn, Illinois: Terrible Internet! Calling "customer service" all the time

This Internet has not worked properly since day one! I am writing this on my IPad because my Internet is out again! I get terrible reception, my wireless devices are always prompting me to use the neighbors WIFI because it has a stronger signal. I have wasted days of my life on the phone with Comcast and waiting for service to come out. I cannot use wireless in the next room, I literally have to be next to the modem. They told me I need to buy a router! Can someone tell me why I should have to go BUY stuff to make their stuff work? When customer service says my signal should be able to cover my house (I would be happy with 25ft!). There is nothing good about this, DO NO GET COMCAST INTERNET!
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1 comment
Anonymous
#700949

Comcast has a router/modem box. Go to comcast with old box n ask to switch out for the router combo box.

Review
#438921 Review #438921 is a subjective opinion of poster.
Service
Comcast Internet Service

Comcast review in Bayville, New Jersey: Ms. rusciano

Bill went up without notice. Called they saud that is the pfice . Period! In june we received comcast "services & pricing" effective june 15, 2013. We decided to drop the triple play and get the double play, since we have unlimited minuetes on our cell phone. They said couldn't do that . I asked "why not" its in your pricing paper you just sent out in june. They said its for new customers. I said that No Where on your new prices paper does it say "new customers." He said I would have to pay for single prices because I'm down grading. I told him we have been a customer for 12 years, why can't we get the double play prices? He said its policy if you downgrade from a triple play package. I called headquarters at 215-665-1700 .WAITING FOR CALLback.
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Review
#438609 Review #438609 is a subjective opinion of poster.

Comcast review in Pleasanton, California: Overcharges every month

I have to give a heads up to any future comcast customers. They have given me the worst time with phone calls and fixing issues.. 1. Horrible internet speed and they keep on blaming our computers, room partitions or neighbours stealing wi fi. 2. Please, check your bills- every line - I mean- they will surely charges you at least 20-40$ more every month for a service you had cancelled way back. 3. They will reduce your bill to random amounts so that we stop bugging the for answers. Good luck from my end.. I disconnected my services. Thank you.
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Review
#438584 Review #438584 is a subjective opinion of poster.
Loss
$100

Comcast review in Portland, Oregon: Replaced modem without battery!

A month ago I spent a day of my life being rerouted by Comcast for help. My internet and phone went down and in the long run they had me take my modem in for a replacement. The new modem is working---But now I have received an e-mail saying that my modem battery must need replacing ( nice that they can detect this ). There is no battery in my new modem and I need to purchase one for $36.00. They took my old modem that had a battery and gave me one without--- their ineptness took a day of my time. Now I have made a few phone calls and am being played with phone hold and reroute game again. I refuse to pay money for something they took and my time and energy is too important to waste again on Comcast's ineptness. I believe their policy is to make money off of people who give up the argument.
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Review
#438183 Review #438183 is a subjective opinion of poster.
Loss
$36

Comcast - horrible customer service!

I have split services between ATT (cel phone/land line) & Comcast (TV/internet). I live near the water and my home cel connection is intermittent and requires ATT's M Cel to transfer the call to cable (Comcast) to have steady cel connection. ATT has bent over backward to help me. Ultimately, it appears as if the internet connection is breaking periodically which causes the M Cel to reboot (takes hours). Comcast makes it impossible to get to an intelligent tech person to help investigate this problem (Indians that use scripts, promises to call me back that never happen, text chatting with idiots that "can understand how I feel" but refuse transfer me to someone who can help me over the phone. This is a complex problem that requires advanced tech. Don't believe a word about Comcast and their responsive customer service. Their fees keep going up and the customer service is insulting. ATT is vastly better and you can get to a state side tech who can get it done.
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Review
#437849 Review #437849 is a subjective opinion of poster.

Comcast review in San Francisco, California: Missed appointment - retaliation internet disconnected

I had an technician not show up for an appointment. When I called to say he hadn't shown up, about 20 minutes later my internet modem was deactivated. I got a call from someone saying they would not come back out to do the phone install because I was not home. I was home all day - they had some story that some unnamed person told them I was gone and it was my fault and I should not have picked that appointment time, and then hung up on me. The truth is COMCAST picked the appointment without even telling me. I called to complain about the person who hung up on me and was told it would take TWO WEEKS to find out who that person was. I got another person on the phone, and they told me the person in 30 seconds. So they lie, rude to customers, retaliate on customers, and just don't care. It has been two days and I haven't heard from anyone, I keep calling and they keep giving me "incident numbers" and saying someone will escalate my install and contact me. NOTHING. I called support for internet service and was told my modem had to be reactivated. I pulled the logs from the new modem, and a signal was sent shortly after my phone call to complain to disconnect my internet service.
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Review
#437511 Review #437511 is a subjective opinion of poster.
Service
Comcast Internet Service
Loss
$85

Comcast review in Lakeville, Connecticut: Deceitful - backup batteries

I had a working model of a cable model with a backup battery (needed in wintertime to get alarm signal out on power outages). All was well until I received multiple letters from Comcast informing me that the old model will not work with some (unspecified) features of their service and that I should call to get a replacement unit free of charge. I did call and did receive a new modem - worked great. But it appeared to have no back-up battery. Several month fast forward - I received an email from Comcast stating that the battery in the modem was low or missing (no kidding!) and that I should call to obtain a replacement. I did and was told that due to Company's change in policy, they now charge owners of new modems $35 for a new battery plus $5.95 for S&H. When I complained they explained that the previous modem was just fine and I did NOT have to switch the previous modem out (with a free battery) and they would not honor my request to cover the cost. I explained that the initial request was deceitful in that it did not seem to give the customer a chance to retain the old battery, did not specify which services would no longer work with the old modem or that the replacement would be w/o back-up battery. Their response was just a do-loop of the same reasoning that they have new policy and an hour and a hold later and 4 customer service reps plus a supervisor, they simply refused to discuss the issue. this was a very underhanded move as it appears that the company effective Feb 2013 decided to charge renters of new modems for a back up battery and they deceptively informed old customers of the need to replace the modem to effectively be able to force people into paying additional $35 + S&H. That amounts to an extortion. Do not switch modems, if you have free battery and try to find alternative, external, third party backup batteries that work with any equipment so protect your investment in that option.
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Review
#437380 Review #437380 is a subjective opinion of poster.
Loss
$50

Worst Customer Service on the planet-Comcast

Cable TV issue never resolved. Phone service blocks insufficient and had soliticitors calling every hour of the day. Internet service not fixed as I could not get ahold of a technician who could help. Last night spent 2 hours on hold to finally get someone who barely spoke English and told me to call back tomorrow during business hours. I got hung up on multiple times after scrolling through the layers of annoying automated prompts. Over 8 hours of dropped calls, wait times, and NO resolution. I was only able to get ahold of a human being who spoke clear English when I cancelled the service. By far the absolute worst company I have ever dealt with- and they do not seem to care of the dissatisfaction.
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1 comment
Miklos
#695754

I usually defend businesses by looking at it from both points of view, but I actually had the same problem every time I called. When I tried to set up my dad's internet I had a huge problem.

It turned out to be the wiring outside my home. I was told the service would be free and was charged $150 for it. My dad reluctantly paid it. Not only that, I was told I would be shipped a dual modem/router for $7/mo and only got a modem for the same price.

He had to pay another $100 for a router.

Then, when I called up for the billing problems and to complain for being lied to, I got hung up on multiple times for no reason! Also, I'm getting tired of people saying the representatives don't speak English if they have any type of slight accent.

Review
#437281 Review #437281 is a subjective opinion of poster.
Service
Comcast Tv Service

Comcast review: Worst equipment, customer service

I had dish network for 10 years I have had Comcast for 2 months and have called them more than Dish in 10 Years. My hard drive went out on my brand new receiver/DVR customer service advised me that they could send a replacement but it would cost like $40.00 or they could send a technician out but that would be $60.00. So I had to take it myself to the location stand in line for 20 minutes. They do not care about your time or making things right. Their equipment is 10 years behind dish and direct. They quoted one price but when I got the bill is was 35% higher than quoted. I've had it how does this company stay in business and why was NBC dumb enough to buy them
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1 comment
Anonymous
#703273

We are renting thier equipment and yet they want the custmor to pay for thier repair costs. This is the most crooked company around.

Review
#437187 Review #437187 is a subjective opinion of poster.