Show reviews that mention
service customer service customer phone internet cable bill problem people account
Filter review

Comcast Technicians Lie

I had been having problems with my comcast internet service. It kept losing the signal and reseting the modem which then caused the wifi connection on my laptop to lose the IP address. I called comcast numerous times over a 6 month period and even learned how to reset the modem myself (not hard). Finally a smart technician (#3 I think) came out and said it was the cable going in to the house. He said he could replace the cable but would have to drill a new hole. I asked if there would be a charge and he said NO. On my next bill there was a $40 charge. When I called Comcast Gustavo said that the charge could not be reversed since I didn't have the service plan which he then tried to sell me. I explained 3 times that the technician has said there was no charge and I got nowhere. Just another reason to hate the liars at comcast.
View full review
ID
#355713 Review #355713 is a subjective opinion of poster.
Location
Manassas, Virginia
Service
Comcast Internet Plan
Loss
$40
Never, ever believe anything anyone tells you at Comcast because you'll get a different story from every one you speak with. I paid my bill using the automated service in a large sum of money on the 25th of Oct. I then spoke with a live person from Comcast's...
View full review
4 comments
Anonymous
#1150213

They took $170 out of my Visa for NHL channel, even though I had canceled it 3 weeks before it even took effect, AND THEY NEVER RETURNED IT! Only gave me "store credit" over the next 4 months. HATE COMCAST

View more comments
ID
#355557 Review #355557 is a subjective opinion of poster.
Location
Bremerton, Washington
Loss
$325

ComCast SUCKS

where do i start??? live in MN - they sent installer to TX for installation. Spent several days on phone with them-escalating to supervisor .... maybe 3-4 hours total and the cable hadn't even been installed yet! Couldn't reschedule for a week - told them to cancel my order. They called back in 20 minutes with an appt in 4 days. Installer had to leave twice 'cuz he forgot things and because of that was running late so he didn't put cable in basement as he said he would. Insptecor came - noted installer did not put silicone in hole where cable goes into house. Never sent someone to fix. Tried chat once unsuccessfully. After 1.5 months tried chat again tonight - spend 75 minutes and still do not have an appointment scheduled. So much for healthy competition - no other cable company in Mpls area ... just dish. I am 52 and getting cable for the first time - I basically didn't get it as I heard so many many bad things about ComCast ... Now I am living the dream-Ha! They advertise on-time ... that's cuz they just leave the previousl jobe regardless if it's finished or not!
View full review
1 comment
Anonymous
#562053

Hello Dear,

My name is Miss Julianna birdford, I got your contact details in this site (telebrands.pissedconsumer.com) and I'm interested in knowing you and being friendly with you. I would appreciate if you will as soon as possible, you can reach me through my private e-mail stated below so that i will send my pictures to you, so we can get to know each other better.

My private e-mail: (julinabirdford@yahoo.com) I quite believe that we can start from here since it takes one to know someone. I understand that race or distance does not matter but loving and caring matters a lot in life. I can not wait to hear more from you soonest.

Sincerely,

Miss Julianna birdford,

In this case my confidential email address to receive your reply is as follows: (julinabirdford@yahoo.com)

kisses

ID
#355439 Review #355439 is a subjective opinion of poster.
Location
Minneapolis, Minnesota
Service
Comcast Installation

Comcast is the Worst

Comcast Business told me recently that I was under contract with them for 3 years. I asked them for proof of that. They sent me a contract with my wife's computer generated signature on it. I asked them where my signature was as I am the OWNER of the company. They tried to skirt the issue that they screwed up because I authorized no one to sign a 3 year contract with them. I told one of the big shots at Comcast Business how upset I was because we wanted triple play. He said if I send them $2,400 they would let me. I told him I would turn him in, complain to everyone I know: friends, family, business associates, the bbb. He said fine. So here I am letting everyone know to stay away from COMCAST. They continue to ignore our calls, messages and our emails we send them.
View full review
ID
#355315 Review #355315 is a subjective opinion of poster.
Location
Denver, Colorado
Loss
$2400

Comcast - System problems

this started a few weeks ago. we would have cable outages for a few hours at night. I work graveyard so I use the TV at night and in the early morning hours. consistently every week on Wednesday possibly Thursday the cable will go out 4 to 5 hours at night and in the early morning. as far as I know this is a widespread problem cause when I call the customer service line they were always full. it would be at least a 45 minutes to an hour long way to speak to an actual person. and when I did actually speak to somebody they were very quick to get me off the phone and never offer anything in way compensation. it really is very frustrating because I feel when the service works I think it's great. yes it's expensive but they're so much to choose from as far as choices go and the availability of channels. seriously considering switching us if I can get a better service for cheaper. makes me sad because I've been a customer with them since before they were TCI.
View full review
ID
#355281 Review #355281 is a subjective opinion of poster.
Location
Denver, Colorado
Service
Comcast Tv Service

Comcast - Worst Company to Deal with.

This company was a nightmare from the start. We had a fraudulent salesman who we signed a contract with. After the contract non of the services were given to us. We had to call comcast over 40 times and each time we got transferred to another department. A year later our bill has increased again and after calling to get that resolved. They cancelled all the services we had which was not supposed to change. We are fed up and are cancelling our services with comcast. We have written letters to corporate many times (no response of course). We have dealt with incompetent managers many times and even worst customer services representatives.
View full review
ID
#354689 Review #354689 is a subjective opinion of poster.
Location
Owings Mills, Maryland

Comcast: Horrendous customer service

Below is a letter I wrote to the CEO. No response yet. "We began service with you in May when we relocated to a new area. For four months, we have had problems with our internet service that have involved countless calls, long wait times, tech visits yielding no results, two no-shows (separate from the ones listed below) and many wasted hours. We have since begun to pay extra for the specialized internet optimization service you offer, and while I would not say our internet is consistently good, we are no longer dropping a connection 5-7 times a day. However, about 6 weeks ago, we lost one of our network channels, CBS. After an appointment that yielded the answer that we needed some rewiring done because of a faulty line, I scheduled an appointment with one of your specialized contractors - a 12 hour window for this appointment. I stayed home for 12 hours - no show. Understandably, I was quite upset, and another appointment was scheduled for me several days later and promised to be the first appointment. No one showed, several phone calls later I was told I had been pushed into another 12 hour window, and then... no one ever showed. I called to reschedule YET AGAIN. Now, I am informed no one can come out until Thanksgiving, which means I will be spending all fall without this network channel - IF I can get someone to actually show up for an appointment. I have been told no adjustment can be made to my bill until the fix happens. This is just a mere summary of what we have gone through trying to get reliable internet and television service in the last 5 months. I calculated I spend on average 2 hours a week on the phone with Comcast, and countless hours waiting for what is pretty much a weekly appointment, which clearly is not honored by your company fairly regularly. I have never been more appalled at how a customer service oriented operation works. I have spoken to supervisors, managers, and all of them ultimately shrug their shoulders and say they don't have control over schedules, or technicians and their movements. No one cares. I have called back so many times that I am close to giving up. The worst part is that I have no other choice but to use your company for our services - you are lucky to have a near monopoly on our neighborhood with the exception of going with satellite TV which comes with its own issues. Any help you could provide in ensuring I can get adequate TV and internet service would be appreciated. I am at a complete loss."
View full review
ID
#354422 Review #354422 is a subjective opinion of poster.
Location
Memphis, Tennessee
Service
Comcast Internet Service
Loss
$200

Comcast - Right to privicy

one of your techs. came to my house , photographed my mail box, and the cabel box at the side of my house. when i asked him what he was doing he rudley said ' taking pictures" . when asked why he again rudley said " because". this is a blatent invasion of my privicy as he did not come to my door to state is reason for being here. if i do not get a phone call from the rockford,illinois "cheif tech" i WILL HAVE MY INTERNET DISCONECTED//////////////////. the number on the back of his truck is 11030. his rude attituted made me very angery. he did not come to my door to tell me why he was ther. he was very "smugg" when i taked to him. as a customer i have a right to know why someone is on my property,and there bussiness at my house/////////////
View full review
ID
#353890 Review #353890 is a subjective opinion of poster.
Location
Poplar Grove, Illinois

Comcast - Complete customer service incompetence

If you have a problem good luck with getting it fixed. 3 months ago we tried to add Internet and home phone to our tv service. The installation was not completed and the tech could not get it connected. He took the equipment and left. It took 2 1/2 months and many, many calls and online chats to have the additional services, that were not installed, removed from our account. We decided to cancel and take our TV business to dish. The cable equipment was returned to Comcast. I have the proof of delivery that they received it on 10/4. Today, 10/23 we are still receiving calls and texts requesting we return the equipment and our bill is $690. for the equipment. It will probably take another 2 1/2 months for the incompetent staff to locate this equipment and correct our final bill.
View full review
ID
#353595 Review #353595 is a subjective opinion of poster.
Location
Houston, Texas
Service
Comcast Installation

Beware the Comcast $50 Service Charge

Recently, the comcast switch outside my condominium failed, and I lost internet access for 1 week. When the techncian showed up he wanted to talk about my television service. After telling him multiple times that the televisions were working fine, and after showing him as much. He then stated, you may want to replace the cables to the television, becuase sometimes they go bad. Recognizing instantly that he was trying to foist the $50 service fee from me, I told him, "Please don't worry about the cable television, just fix my internet". He finally plugged a device into the cable running to the internet modem. He discovered there was no signal available. He then went outside, where he spent an hour troubleshooting the problem, and getting into a verbal confrontation with the property manager. After returning, he stated to me, the network signal box outside had failed, and that a comcast network person would have to come out to replace it. I said ok. He then stated, I made you a television cable anyway, so you can replace the cables. Comcast then attempted to charge me $50 as though the problem I was experiencing had something to do with my inside cable or equipment. I don;t use their equipment, and he didn't make any repairs inside my home. However becuase he handed me a cable they are trying to call it a repair. This company has stooped to the lowest levels in an effort to generate revenue, and it is very sad. I am going to switch my service over to another provider as soon as I get my money back from these thieves.
View full review
ID
#352818 Review #352818 is a subjective opinion of poster.
Location
Sylmar, California
Service
Comcast Internet Service
Loss
$100

Comcast - So many problems so much frustration!

Ill do a break down summary of what I have been through recently because the long version would fill a book! 1. Moved to a new address, attempted to change my Comcast Internet over to the new address. 2 hours later and after being transfered to 8 different people on 3 separate calls (none of them knew what to do) I finally get working internet using my same modem. 2. I start getting calls from the modem company saying I need to return the modem or I will be charged $300 by a collection agency! Why return the modem and get a new one??? The old one worked great! 3. I added TV and phone with a self install kit that was supposed to be delivered in 4 days. 10 days later no kit. I call again transfered through 3 different people! The kit was never shipped because something went wrong with the phone approval! None of the 3 associates could fix the issue and ship the kit. The last associate suggested I just go to the local Comcast office. She said to ignore the calls from the other company wanting the modem back. 4. Saturday afternoon I decide to go to the Comcast office and get the stuff I need and fix my account. The place was packed tighter than a can of sardines with people having a range of problems with Comcast service. Line was out the *** door! About a 45 minute wait later my account was "Fixed" and I was given a new modem router and cabling for free and given internet and cable at a good price. Canceled phone service 5. I try to self install my modem and cable. Well now I have an account under my old address and phone number and an account under the new address and land line phone # that I canceled WTF! So nobody knows what account is what and nothing works because its all tied to 2 separate account numbers damnit! So I close the old account at the old address. I correct the phone number on the new account. and hook up internet and cable. Yay works fine for now...... 6. 3 days later the power in my house goes out and the modem and computer get reset to default settings. Well I call Comcast tech support hoping someone is intelligent enough to walk me through the IP/DNS settings in vista. Nope their solution is to put me on the line with some woman from mexico who resets my modem several times and tells me to turn my computer off and on again. That *** not going to work I could have told her that! Then she says I can schedule a service appointment for you tomorrow at 10am....Why the *** should I take time off work and wait around for their fat loafing service guys to come *** around my house to solve an issue that could easily be solved on the phone!!!! Basically I'm fixing the issue myself now so I don't waste half a days pay waiting for these idiots. Lets see how screwed up my bill is next month. I' preparing for another 2 hour phone call to sort that out. Be afraid be very afraid of getting Comcrap service!
View full review
ID
#352801 Review #352801 is a subjective opinion of poster.
Location
Scottsdale, Arizona
Service
Comcast Internet Service

Comcast is A big fat rip off

for basic cable two chanels that are the same counts as two chanels low end enternet coast me over $150.00 a month. you call them to try to get a better deal no they wont do that. where is there a grovement something or some one to say you cant rip people off like this? i live in a one horse town so i cant get anyone but comcast. Why is that? never under stood that one, is some one putting money in there pocket so no one eles can offer there service? so much Bull *** that we let them get rich
View full review
ID
#352556 Review #352556 is a subjective opinion of poster.
Location
Richardson, Texas
Loss
$150

Solution to Comcast DTA attack on my VCRs and remote controls

SOLUTION to DTA Problems? Can't tune out unwanted channels? Can't use VCRs to watch one and tape another any more? Can't use your own remote controls or sleep timer? Switch to Astound limited basic and DUMP COMCAST: 1. Does not require DTA or any cable box 2. Allows use of VCRs (can tape one channel and watch another, unlike DTA 3. You can use your own remote controls, not cheap and limited DTA remotes 4. Same channels as Comcast plus a few more digital options... 5. Most cost affordable cable option in my area It is a shame that Astound is not available in all areas - call them to see. If you cannot get Astound - try other cable providers to see which are not scrambling their signals like Comcast. I do not work for any of these companies. i simply like to have affordable cable TV and use my existing VCRs to tape shows to watch later. Comcast killed my ability to do so by scrambling their channels in their move to "digital" but Astound provides me digital and analog channels through my existing TVs and VCRs and does not force me to use extremely limited remotes and pay more for DVR service. Someday Astound may change like Comcast, but that is not in their current plans (so the salesperson told me) and I am absolutely thrilled to return to simple TV - no boxes.
View full review
ID
#352495 Review #352495 is a subjective opinion of poster.
Location
Pleasanton, California
Service
Comcast Tv Service
Loss
$500

Comcast - Poor poor customer service

Comcast. I was given a free three month period for HBO and was told there would be no installation fee and would be an add on perk for trying the faster internet service. I accepted and for the last three months have had to call and ask where the credit was for the installation charge that was told to me on two different occasions with two different agents. Last call I was on the phone for and hour and 10 minutes and still could not guarantee that the credit would be posted because customer service isn't "authorized" to actually post credits they can only "request" credits. I also incurred 3months of late charges due to the credit not being posted and asked to have those removed and was told that they are never able to credit late fees. There was a credited late fee on my account in July, go figure. Would not recommend and I am going to cancel service. Be cautious when adding on "free" anything and document document document !!!
View full review
1 comment
Anonymous
#557221

Stay away from Comcast

ID
#352338 Review #352338 is a subjective opinion of poster.
Location
Dallas, Texas
Service
Comcast Internet Service

Comcastic

I signed up for triple play in July 2011. Charges were not what they were promised to be, but I fougt it and won (I had everything in writing from the door to door salesman. I moved in August 2012. After I moved, I attempted to move my services to the new location - however, it tirned out that Comcast does not provide service to where I live. So - Comcast charged me an early termination fee of $90.00. I complained to Comcast, talked to several people in customer service, billing nad finally pr. Everyone seemed to think that it is only fair for me to pay the fee - after all, I should have moved to COMCAST SERVICE AREA!! I am very very disappointed with the service and the treatment I got when trying to make things right.
View full review
ID
#352327 Review #352327 is a subjective opinion of poster.
Location
Worcester, Massachusetts
Loss
$90