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Comcast - Technician Attitude

I tried to contact Comcast to complain about a technician who approached my door and beat it as though he was the Police Task Force trying to get into the house. He pounded the door, beating it relentlessly, while ringing the door bell just as aggressively. I am elderly and it took me a while to get down stairs. By the time I reached the door I was quite distressed and worried about what was going on, only to find that he was looking for someone that does not live at this address. I tried to contact Comcast to complain and could not reach anyone that would take the complaint. I was given 800-266-2278 and when I called that number, I was given an the option to reach the operator, which took me back to a message to dial the same number. I could find no online resource for direct complaints, direct emails, or any customer complaint contact information. I am not even a Comcast customer, but after this issue today, I will never consider becoming one.
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Review
#430719 Review #430719 is a subjective opinion of poster.
Tags
  • comcast complaint
  • poor tactics
  • non-responsive

Rude Customer service COMCAST

I called from a friends home due to his cable TV being out, I was placed on hold 5 times... each time was about 20 to 45 minutes of hold time with no one checking back to check on me and or explain why the cable was out...The last transfer was to a country where they did not speak english very well so when I asked the gentleman to spell his name he spelled Ding as his first name and *** as his last nite, I can't tell you how inraged I became at this *** on the other end of the phone, of course when I asked to speak to his manager he quickly disconnected laughing the whole time......Now I plan on cancelling my service as soon as I get my ibox in place because this to me was the last straw and I will not support a company that hires and keeps idiots that treat paying customers as such. A long gone customer...I am sure they will lose a lot more before this is over with.....
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Review
#430635 Review #430635 is a subjective opinion of poster.

Comcast - Useless Customer Service

We moved into town so I thought maybe we would give Comcast a chance since we could bundle our internet with them, well that was a hug mistake! When I first called to set up service, I was thinking how good their customer service because the person that helped me was extremely nice. The man on the phone did not tell us about an extra $40 fee for our cable, even though I asked over and over if the price he quoted was correct. Therefore when I got my first bill I called. They said no problem, send back the special boxes and they will send us the normal boxes which is the price we were quoted in the first place. She also told me to just pay the amount I was quoted and when the boxes were returned they would credit the difference. New boxes came and I set them up. There was an issue with the sound so my husband called, they apologized and said they would send someone out and they would credit us $20 for the trouble. The technician came and said they sent us the wrong cables. He gave us the correct ones and then took our old boxes. Next bill came and they never credited us the overage from the first bill, never gave us the $20 credit, and now they were charging us for 6 additional boxes when we only had 3. Called again and found out that they never put in the system that the 3 old boxes had been returned. The lady said not to pay our bill that it would be sent to review and would call us when it was ready. Well one month later the next bill comes and there were no changes and we were still be charged for six boxes. We called again and were on the phone for over an hour going over all the bills and what we should owe. She understood and we both agreed on what we should owe. She said that she could not make the changes, that it had to be done by a supervisor and he would call with in 2 hours. Of course he never called and our service was turned off the next day. So I called explained the whole situation and the woman on the phone was extremely rude, she then put the supervisor on the phone and he was even worse. Accusing me of lying and saying that I was trying to not pay my bill. He said that he had no record of any of the stuff I was talking about so he could not change anything. I cancelled service and am so glad I did. When I called my old company they were so happy to have us back that they are paying $300 of our Comcast bill :)
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Review
#430612 Review #430612 is a subjective opinion of poster.
On March 26, 2013, I had issues with my email account. After trying to troubleshoot the problem myself, I gave up and called Comast. (Outlook kept giving me a pop-up message that the issue was with my ISP.) I called Comcast that day and asked about getting technical...
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6 comments
Anonymous
#951990

Out of all the things you could complain about Comcast you are partially at fault here as well. I worked for SDC (Support.com/Xfinity Signature Support). The comment on 12/31/...

Review
#430596 Review #430596 is a subjective opinion of poster.

Comcast - Poor customer service

Comcast has terminated my service do to a past due amount on my acct. But with that said, the past due balance was an acquired fee of a home security system that was on free trial for a month and if we didn't want it to have it canceled with no associated fees. We canceled the service back in Feb and assumed everything was ok until I saw two additional charges of almost $200 ea after that. It finally took until July for a customer service rep to go over our bill with us and explain how our acct was credited the charges, ect which then made sense what their billing department had done. The originally gave us a lump sum credit back in Jan but didn't tell us that the credit was for the two months service that we will be getting charged for at a future date. So when we saw two additional months of home security charges on our bill we didn't pay for that portion assuming they would be then giving a new credit for each one. Now I have a sky rocketing Comcast bill and they terminated my service from all this. Its a shame that with countless hours/days of phone calls for two months to Comcast that no one could explain this to us properly so we understood what they had done on our bill otherwise we would have agreed with the charges back in February when all this started and not acquired a huge past due balance (thinking they owed us a huge credit). The gentleman that finally sorted it out for us could only apologize for the prior customer service. The following morning after thinking we were making some headway with Comcast after that phone call, they terminated our service and want to charge me a fee to re-activate. Called Comcast back again after service was terminated to try to work something out with them and the most the customer service rep said was "we have the ability/right to terminate you at anytime". Now no one will work with us for payment arrangements. What jerks!
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Review
#430593 Review #430593 is a subjective opinion of poster.

COMCAST IS AWFUL

Where to begin. We were moving and we requested Comcast to take back their equipment. They gave us the choice of getting mailed out boxes with pre-addressed labels on them or sit at the drop off station for god knows how long. Obviously we chose to mail them back. Now of course Comcast lost one of the packages that contained their receiver and wanted us to pay for it. When my wife refused and asked them politely to look harder, they complied on the phone but we got a collection notice a few weeks later. Strangely enough this happened to me 13 years ago. The only options with Comcast is pay for their mistake or get your credit ruined. Thanks COMCAST!
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Review
#430569 Review #430569 is a subjective opinion of poster.
Loss
$116
Tags
  • Comast

Comcast in Lehigh Acres, Florida - NOT TRUSTWORTHY! WE WERE SCAMMED

We were guaranteed our same phone # if we bundled our service with Comcast and got their Voice, we said we would do this only if we could keep our same phone # as we have had it for over 20 yrs, we were GUARANTEED again, so we did this, Tech arrives gives us a different #,We told him No that's not our #, he called office they said Century Link has not released the number yet, wait a few days or You call them! Tech could not get out of our house fast enough after speaking to the office, he didn't even advise us on how to use the Voice system. Its not our job to call Century Link, that's Comcast & should of been taken care of before any install was made. We call Comcast back, was told, you never filled out proper papers to have # ported, you have to fill out the papers, No One ever told us about any papers, then we are told, Your Number cannot be ported anyway, sorry but we cant do anything for you! We were lied to and scammed about this so a sale could be made. No one from Comcast has rectified this situation nor do they have any intent on doing so, they say they cant help. DO Not Believe anything Comcast tells you or guarantees you, they do not and will not live up to any offers or guarantees they give you. Now come to find out, we have 2 home phone numbers, our old number rings and asks you to leave a message with our answering machine, only we cant retrieve messages, it is still registered to us, Comcast did not do a Thing. They did not follow thru with having number ported, contacting Century Link, they did nothing but scam us and take our monies! BEWARE
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4 comments
Review
#430568 Review #430568 is a subjective opinion of poster.

Comcast - No explanation

After discontinuing TV service with Comcast and only using their phone and internet, I have seem my monthly billing actually increase approximately $10.00 per month. It is now the same rate as when I was subscribed to their cable TV service, even though I only have internet and phone service. After spending 7 hours combined time on the phone with their "customer service" joke, I was told that my bill had actually decreased according to their records! I asked if they were using government math, because originally I paid $90.00 per month yet my most recent bill was $140.00. Their explanation was that it had only gone up a "little" but there was no explanation as to why it went up at all!!!
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1 comment
Review
#430561 Review #430561 is a subjective opinion of poster.
Loss
$50

Comcast - Inconsistant billing

TV & Internet service - Each month our bill is a different rate. When calling customer service you get a new excuse for the inconsistant billing. Very costly for the slow internet service and I have never had such poor service. TV channels lock up, cable internet doesn't have consistant service. For the money paid this is a joke. I wish there were a meter on our cable and internet service just like electricity, this way, everytime you loose service, we would not be charged. We will be leaving this provider soon and go without TV because we are tired of watching commercials...It's time to start reading books..
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1 comment
Review
#430557 Review #430557 is a subjective opinion of poster.
Loss
$160

Comcast in Philadelphia, Pennsylvania - Told to go somewhere else

I kept seeing commericals about the low bundle package for Comcast. I have been a customer of Comcast for over 10 years so I called to see if I can get a lower rate. They told me that I could not get the advertised price because that was for new customers. I was also told that if I dropped my landline I would end up paying more than the already $250/month bill. So I said that if I dropped Comcast and went to someone else (Fios) I can save over $100/month. They said, "Go ahead". So the next day I called FIOS and was hooked up within the week. When I called to cancel Comcast (Best call I ever made), they asked what it would take to keep me. I told them I tried that and they should listen to the recording of the conversation. I will never go back to Comcast. I am extremely happy with FIOS and I'm saving a little over $100 month for the same options!
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Review
#430528 Review #430528 is a subjective opinion of poster.
Tags
  • Cable Internet packages