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Comcast in Marietta, Georgia - Poor service

I chatted with the representative online and purchased cable service. I went to pick up the hddvr box from the service center at Delk Road, Marietta, GA and had to wait for an hour. The rep at the service center was not pleased that I had purchased online and not through him....because he is working on commissions. When I went home and tried to activate the cable over the phone as guided, the person on the phone said that my box was not added to my account and I have to make the trip all the way back to the service center to ensure that my box is replaced or added to the list.
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Review
#433576 Review #433576 is a subjective opinion of poster.
Loss
$500

Comcast in Arlington Heights, Illinois - Over charging

I was a 20 year plus customer- and a good one. Never late on payment, over $200/month user. I had a service issue with internet. They apparently fixed the issue remotely without telling me. The service man came out and told me it was fixed before he got there- Great, right? Not really, they then sent me a bill for $60 for the service call. I refused to pay it- they refused to credit it. So, I dropped my service. Now they have turned me over to collection. This is not a company you want to do business with. It's sad, as they are the best at offering services
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Review
#433515 Review #433515 is a subjective opinion of poster.

Comcast is too big for their own good

Comcast Very long story as short as i can make it: 1. Wanted to upgrade from basic cable 2. Decided to order the devices to do so only because I was given 30 days trial with no obligation- little did I know that that 'no obligation' would come to *** me in the *** 3. A very arrogant technician walked into my home leaving garbage and debris in each place he worked setting up our new very large boxes and equipment 4. Day 24 of the 30 days I decided that the upgrade was not worth the money, as I was still constantly flicking through the channels saying " Nothing good is on", so I called and "cancelled" 5. During this "cancellation" I was told I had 10 days to return all of the equipment, which I did on day 7 6. Returning the equipment was not as horrible as I expected, after being warned from numerous friends that I would be there all day. I waited approximately 40 min, but felt bad for others in the store that looked like they had been camped out for days 7. I got my receipt from returning the equipment, and went home thinking that was the end...nope, DEAD WRONG 8. Bill #1: $318.34 bill arrived in the mail (mind you, I've never received a bill from them before, as I pay a flat rate to my condo association every month as it is included in our condo fees) 9. Called customer service to see why I revived a bill 10. Much waiting, transferring, repeating of personal information and the situation, finally the customer service rep stated that the services were never "cancelled". She sees in the notes where I had called to cancel and puts me on hold to find out why it was never "cancelled", well she can't figure it out so goes ahead and "cancels" it for me again and assures me I will not be receiving anymore bills. 11. Bill #2: $480.38 I'm laughing now, like a crazy person 12. The next day my cable has been disconnected 13. I do the customer-circus again, call, transfer two dozen times, repeat my name address phone number and the situation two dozen times and again talk to someone in billing who says my services have not been "cancelled" 14. I'm in the twilight zone at this point, literally beg to speak to a supervisor and of course I cannot until I am transferred , and out of fear that I will be hung up on and will have to repeat my address one more time, I try my absolute hardest not blow my temper. So I try again to explain the situation, and the rep gives me a confirmation number stating that he had brought my balance to zero and that my cable would be turned on- and it did- until the next day when it was disconnected again. 15. After another customer-circus and crying on the phone, yes I was in tears out of pure frustration, I was told that the confirmation number I was given was only a prorated amount and "this time" it should be fixed to zero and the cable would come back on in 24 hours, we shall see... Comcast has grown too big for their own good. With massive wait lines in their service centers and exorbitant hold times on the phone, only to transfer you numerous times and repeat your personal information every time only to talk to someone who assures you they are taking care of your issue, and find out later that it has not; repeat this cycle 3 more times for a total of 4 1/2 hours of holding, repeating my name, address and phone number more than anyone can count, it's no wonder why Comcast has terrible customer service ratings. I wish I could do something more than just write a review, I wish I could ask the CEO if he would be ok with his family and friends having to go through all this ridiculousness just for *** cable.
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1 comment
Anonymous
#728748

time to call the fcc... AT&T gets turned in everytime they do this to me.

None of the others are better.

we have dsl at our condo and after 6 mos they still haven't connected my phone and they've changed the "password" because no one can ever connect..hate them all but the kids well.. i do it for them:(

Review
#433442 Review #433442 is a subjective opinion of poster.
Tags
  • Comcast complaints

Comcast in Knoxville, Tennessee - Harassment by calling for a false debt!

I have been repeatedly contacted by a debt collecting company hired by comcast called Stellar corporation. They have claimed that I had a previous comcast bussiness account that was closed before an year, and I owe them $480 for an early termination fee. I called comcast customer care team numerous time to resolve this matter, but either they kept on transfering my calls to different departments or keeping me on hold.I was called in late evening hours By the debt collecting agencies. I always had a residential account. In the last week i found out that it was some guy called Justin johnson who had these business account and used to live at the same residential address of mine. But, i wonder how can they do such mistakes and pass on such informations to the debt collecting companies. They had no idea how much of my time they have wasted. I am very dissatisfied with them.I need a compensation for wasting my valuable time and energy.
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1 comment
Anonymous
#688367

File a BBB complaint and QUICKLY. Your credit report will be dinged at least twice: Comcast AND the collections.

Other providers are likely to 'demand' a deposit if they see those dings on your credit report.

You can also file a complaint with Comcast (they have a facebook page) but the BBB complaint will keep it out of house (public). Plus, businesses have to respond within 30 days.

Review
#433359 Review #433359 is a subjective opinion of poster.

Comcast wants my SSID and Password

Comcast recently rolled out a 3.0 Modem upgrade. They sent me their new Modem which included their Router. That required my (their) SSID and PASSWORD! No thanks Comcast! Want to get hacked? Try changing your SSID or Password? You can't. Comcast owns it! And you! I had to demand a new Modem without the Router. That's the good news. The bad news is that there is a million other people that are installing the Modem with the Router included because they don't know any better! My old Modem had the battery included. The new Modem - I am SOL - even though I pay Comcast $260 every month for this "service". For this, we should be able to buy our own Modem anywhere, and install it ourself. Not just at Best Buy.
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Review
#433344 Review #433344 is a subjective opinion of poster.
Loss
$3120
Tags
  • Comcast Internet Phone

Comcast in San Francisco, California - Xfinity

Signed up for Xfinity "Triple Play" phone, internet and cable service in June. It works only 1/2 the time. Customer service is awful. Do not sign up for it under any circumstances. Internet works only intermittently, cable for tv quits working several times a day, phone has no dial tone several times per day. You have to turn cable boxes and modems off and back on several times per day. Complaints to customer service do nothing and tech support is non existent. The two times I asked to speak to a customer service manager, I waited over a half hour each time and eventually was just hung up on.
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Review
#432651 Review #432651 is a subjective opinion of poster.
Loss
$200
Tags
  • Internet or Cable service

Never using comcast again

I am so disgusted with comcast. I called in to get set up with internet, everything was fine until I received the modem in the mail. because i have dish, a technician would have to come out and drill *** in the wall and place a new outlet, and that would cost me $50 on top of the shipping fee of $15, that could have been avoided. There was no technician available for 7 days. So when the technician finally came out, he didn't put a new outlet in he just used the same outlet that my dish was through. and i had to pay him $50 for something that i could have did myself. Anyways, as soon as the guy leaves, no more the 10 minutes my internet shuts off :-/ i call comcast explains what happens and the rep tells me that there is a balance of 306.00 on my account from a previous address in Utah. I have never been t Utah in my life. Well now they are sending me a fraud package and is suppose to turn my internet back on. That never happened. I had to call back 6 more times and explain what's happening to 20 other people cause they kept transfering me to every department there is. So im fed up and tell comcast to just cancel my account and i will go with another carrier and they cn come and get their modem that is currently sitting on my lawn and i hang up. this broad had the nerve to call me back saying she cannot disconnect my service. so i told her to bill Bill Gates cause i am not paying for ***!!
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Review
#432642 Review #432642 is a subjective opinion of poster.
Loss
$350

Comcast Doesnt Offer Reasonable Guarantee of Service

My complaint is against comcast communications. I've had nothing but problems with the company in 2 different states when dealing with the them. First off we currently have a technician working on the modem because our internet keeps rapid cycle disconnecting. I told him about the other issue which is a constant, that being variable speed rates between 1mbps(thats bits not bytes) and 30mbps when our rate that was guaranteed on the telephone was minimum 50mbps(supposedly were on a faster plan that can see speeds up to 70mbps) the tech told me very curtly that comcast doesn't guarantee its speed at all. Basically we were lied to by the phone rep...and what company is able to stay in business when it cant give any kind of reasonable guarantee of service. I asked him if comcast then found 1mbps on a 50 plan to be acceptable and he wouldnt answer. Another issue with this company is at the service center itself. Originally we were diagnosed with having a bad router, so we went to the service center to pick up a new one. At the center the guy asked if we needed a new modem and we said no, just the router. I thought that we'd have to pay for new modem. It wasn't until we got back to the house that we figured out on another phone call to them that comcast offers a modem/router combo pack. basically, everything with them is, if u don't know we're not gonna tell you. Then on another trip back to the service center, the rep brought out 2 combo router/modems and said we were in luck because they had a few of the "good" routers that could also handle gaming. basically i guess we were supposed to feel special because we got something that would actually work. well come to find out it doesn't. I would warn anyone wanting to use comcast, only to do so if they want more stress in their life. Be forewarned...u are paying for a service that offers no guarantee. they can give you whatever they want, and short of canceling apparently, you're not supposed to complain. Unfortunately this isn't my house (just a renter) otherwise id just switch carriers. Im stuck dealing with them right now, but if you're not and you're interested in service that works; dont use comcast cable or xfinity.
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Review
#432639 Review #432639 is a subjective opinion of poster.
Tags
  • unreliable cable service
  • unreliable companies

EOL.comcast.com

I haven't had internet service since yesterday around 11am. I called Comcast around 3 pm and they said its a known issue and should be back around 5pm. Its now 4pm the next day, still no service. Been on hold with Comcast for over an hour. My modem is not on the end of life list and I have been a Comcast subscriber for well over twelve years. The lady told me I was put in a block of people that were getting service and not paying for it. A customer for this long and this is how I'm treated?
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1 comment
Anonymous
#688360

Two words: BBB complaint. That and FCC (sometimes) complaints are the *only* way to get the attention of this monopoly.

Review
#432611 Review #432611 is a subjective opinion of poster.

Comcast - Transferring Business Service to Residential Service

Thee months ago, I made a 2-year business service agreement. I told the agent that building was for sale and I was skeptic of the commitment if the building was sold. The agent reassured me that the business service could be transferred to our residential service and the cost would be about the same. After finding a buyer for the building, and attempting to transfer the business service to the residential, I found out I had been scammed. First of all, the cost is not about the same. When transferring over the internet service, I would lose my bundle price at home. Therefore, the cost for cable service would be $126.00 alone... this does not include our phone or the $80.00 business internet service! The problem is that the business and residential people haven't a clue of what the other is doing. Transferring business service is not cost-effective, but the agent never said a word about that. I have been scammed and feel I should be let out of my 2-year agreement.
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Review
#432597 Review #432597 is a subjective opinion of poster.
Loss
$1680
Tags
  • deceptive agents