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Comcast, the worst customer service ever

August 5, 2013 In May 2013 I contacted Comcast to inform we were moving to a new address and I wanted to stop service at the old address and start it at the new address. 1 They cut my service off 1 week ahead of schedule 2 To fix that problem they created a new account after calling and getting transferred twice 3 We scheduled a service technician to install our TV and Internet at the new address, Comcast customer service advised the technician would call 1/2 hour before arrival. He showed up at my house then called me and said he don't know nothin' about what the customer service rep said about calling me 4 The technician, who was on loan from Georgia (We are in Florida) showed up with Non HD equipment saying that non HD was the only equipment they had right now. He told me to call customer service to get HD boxes. 5 More calls and waiting for up to 25 minutes I got Comcast to schedule another technician to come with the right equipment and install it. It worked for 24 hours and then because the tech did not activate the box it failed. It another long phone call to get it fixed. 6 A collections agency started calling me at work and sending collection notices stating that Comcast had turned my account over to collections (Comcast stated I had a $271.00 credit due) 7 I contacted Comcast and spoke to an Arian who said to fax proof that I had turned in all Comcast equipment, luckily I made the tech sign for everything 8 I called Comcast just to be sure my account was OK and was assured it was 9 I got another collection letter today for $513.18 for equipment I turned in to Comcast on 5/14/13. 10 I recorded the amount of phone time with this ordeal and it adds up to just under 4 hours! Add the technician visits and it totals 6. 11 When I called Comcast the customer service rep refused to allow me to speak to a supervisor and hung up on me.
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1 comment
Anonymous
#695287

I totally feel for you. I found it impossible to even get through to them to disconnect my service.

Finally after 2.5 hrs and multiple phone calls, transfers and waiting someone finally said they were disconnecting it. However two days later, it's still connected and we're still being billed.

Review
#436010 Review #436010 is a subjective opinion of poster.
Loss
$200

Comcast in Urbana, Maryland - Trying to get upgrade box

I spend $ 250 per month on my home cable and another $ 160 in my home business phone/internet. I have been with Comcast for over 10 years and I thought I could get X1 Box to replace 2 of my HD DVR Boxes (I have a total of 4). Even though all my services come through 1 cable, they tell me I have 2 different accounts and that I must have "Triple Play" on 1 account to qualify. Their advertising does not show this rule and the woman I spoke with said she could not help me. I would like them to reconsider because I have triple play (home and business) and spending over $ 400 per month with Comcast should qualify me for the X1 upgrade
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Review
#435997 Review #435997 is a subjective opinion of poster.
Loss
$200

Comcast in Seattle, Washington - Satisfied with direct tv much better then the other 2

I had dishnetwork for 4 years complete *** when in comes to fixing anything.I don't know if its there training or they just hire people off tje streets that say they have experience never will I return to such an incompentent company...Comcast a huge company and everything is about numbers customer ser sucks all they want is there equipement back when they can't remedy your problem..So being a senior and getting my eletronic and eletrical engineering degree direct tv. Is by far the best overall in. Customer satisfaction and great at cummunicating with there clients by phone and there technicians have very good communication skils as well..the olny company. I would consider working for would be direct by far...the is no comparison and I speak from experiencing all three comunication companies..I. hae had direct 2 years maybe longer its been pleasant.thank you direct t.v. for being head and shoulders above the rest....c. keller
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1 comment
Anonymous
#695698

...you're getting an engineering degree in some field of electrics? I ask this both because you say you're getting an electronic and electrician degree, which doesn't exist, and because you can't spell, at all, or formulate a sentence. This makes me very, very worried for the safety of any and all you come into contact with if you ever hit the job field.

Review
#435953 Review #435953 is a subjective opinion of poster.

Comcast lied to our family & manipulated us.

We hadn't done business with Comcast in a few years so on moving to our new home hoped their business practices would reflect more integrity. We got a good deal on Internet--fast enough speed for the light web work we do, and under our $50/month budget (we signed up for a 6-month $34.99 promotion). Within 3 weeks at our new home, a Comcast agent called us to offer us even faster service with free access to Comcast TV shows we could view via Internet (since we didn't have a TV), for only $5 more per month. I was adamant, but polite, with the rep, letting him know we were satisfied with our current plan and didn't use commercial-based viewing options. He promised us that faster Internet service, but more importantly, that if we were for any reason dissatisfied, we could return to the plan we were on without any fees. So we gave the new promotion a try. Within a week it was clear to us we couldn't perceive any improvement in Internet speed. We almost never use Comcast for movies/shows, so we called Comcast back to return to our original plan. Despite giving the rep, and ultimately the Comcast supervisor, the name of the rep who'd given us the promise, Comcast refused to let us back on the old plan. We were stunned because we'd never done business with a company before that refused to honor one of its own representatives' business promises. We let Comcast know how upset we were, but they wouldn't budge. Within 3 more months (4 months into our original 6 month promotional deal), we noticed our Comcast bill had nearly doubled. Comcast told us when we called that the price we'd been paying on the second promotion had been a limited time deal and was no longer valid. The cheapest deal they had at the time was Blast Plus, up to 50 Gbps, for $59 per month. With few other options, we accepted the deal. On the next bill we noticed for the first time we were being charged to rent their modem. Apparently the free modem use had expired in 5 months. Then The bill increased to $74 per month. We were feeling exploited. Then last months bill increased to $83 per month. We noticed we'd been charged for 2 modems. Comcast agreed to take the additional modem charge off, but wouldn't offer us any better deal and wouldn't explain why our bill was creeping up for the same services. So we quit Comcast. And we won't be going back. I'm not a historian, economist, or politician, but it seems to me that Comcast is an effective monopoly since the only alternatives for renters--satellite dishes or dsl lines--involve making additional alterations to property nearly every management company or landlord refuses. I'd rather be without Internet at home than continue to be treated like Comcast's personal ATM. Worse yet, since they're such a big company, it seems the local government is disinterested in getting involved on consumers' behalf.
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#435538 Review #435538 is a subjective opinion of poster.

Comcast in Elmhurst, Illinois - What? It cost how much 5 miles away?

Why can't we get someone other than Comcast and AT&T to provide internet? they both lie and cheat and provide the absolute worst service. Comcast charges me $65 for my internet; a friend with the same speed (we checked) less than 10 miles away is charge $40 and another friend in the opposite direction, but about 12 miles away is also $40 (same speed). how is this legal? And the worst thing, they redid the line (again) and when they showed up to bury it, they came on the wrong day, screwed up my yard, cut my expensive edger around my plants, left holes in the back and didn't even bury the entire cable!! When i called, after an hour or so, got a supervisor and was assured all would be handled...haven't heard a word since; there is part of the cable still not buried and i have to replace that expensive edging but i have no choice since i have to have internet....how do we change this and force more competition?
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Review
#435227 Review #435227 is a subjective opinion of poster.
Loss
$150

Comcast - They sold me a package that doesn't exist!!!!!!!!!!!

Comcast - They sold me a package that doesn't exist!!!!!!!!!!!
Yesterday I called one authorized retailer for Comcast - I got this number from the leasing office of the apt I'm moving in to. I spoke with a guy named Kevin (who by the way didn't give me any last name or ID number). He said that I could get a package for new users for internet of 20mbps for $34.99, and that that price would be the same every month for ONE YEAR. After that, Kevin told me that I could get the modem by paying $134.89 (109.95 modem + 14.95 shipping + 9.99 tax), and that after two month they would give my money back an the modem would be mine. I gave him my credit card information, and they've charged me for the modem. Before I hang up the phone, Kevin gave me a number to call to schedule the installation. I called this number and they told me that they couldn't schedule anything because I had first to go to Comcast in person. I went to the center in Chamblee, and once I got there, the attendant told me that nobody set up an Comcast account for, and that the internet speed of 20mbps and the price of $34.99 DOESN'T EXIST!!!! DOESN'T EXIST!! How is that possible? I spoke with a real person on the phone, that gave me this package, charged me for that amount of money, and then they tell me it doesn't exist? The attendant told me there was nothing he could do, and that I should call Comcast. So, I did it, and spent almost 2 hours on the phone for them to tell me the same thing: the package didn't exist, and that they couldn't cancel it because I didn't have an account. Besides that, they couldn't find any information saying that I had payed for the modem, even though I did, I have an email that proves it, and my bank statement says so. The lady on the phone told me they would give me my money back, but didn't give me any further information - and again, this was the same lady that told me she couldn't find the bank transaction... Today I decided to call the retailer again, and they didn't let me speak to Kevin (the guy who sold me the "nonexistent" package), but I spoke to a girl, Cristal. She could find the order for the internet at 20mbps for $34.99, but she told me that it really doesn't exist (whaaaaaat?), so I asked her to cancel that for me, which I hope she did, but I have absolutely no confirmation for that. She also gave me a number to call to get my money back. I called that number, and after a long time trying to prove that MY ORDER did REALLY EXIST, they found it and told me they will refund me within 24 hours, and that they will send me an email once this happens. I am completely pissed about their service, because it isn't my fault AT ALL that they sold me the wrong package, and nobody did anything to try to solve it, besides saying that I had to get a different and most expensive package. Why should I pay for their mistake? This is not the way to solve things, because, again, IT IS NOT MY FAULT THAT THEY DID SOMETHING WRONG! And besides, having me call them two days in a row for about 5 hours to (hopefully/finally) get something solved and my money back is a complete irresponsibility and lack of consideration with their costumers.
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#435092 Review #435092 is a subjective opinion of poster.
I subscribed to Comcast for about 17 years. I frequently experienced problems with my reception, poor service, and my bill was getting higher. I live in a fourplex now. About three years ago I decided to change to AT&T Uverse, a couple of days later a Comcast...
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1 comment
Anonymous
#694569

I'm doing my own battle with Comcast right now, so I feel your pain.

I had a similar situation when I switched from Comcast to DirecTV a few years ago. Luckily, I didn't have to wait too long for DTV to fix it. The tech told me that they (DTV) use Comcast's wiring, so, like it or not, I guess Comcast is within their rights to clip it. It's amazing to me that a tech would go out of their way to do this, and I'm sure it was done out of spite.

I just switched from Comcast to AT&T Uverse, and the ATT tech told me the same thing (about using Comcast's wiring), so I suspect I'll lose reception and have to get ATT out to my apartment building soon.

Review
#434995 Review #434995 is a subjective opinion of poster.
Tags
  • Comcast vandalism

Comcast in Martinsburg, West Virginia - New service cut off after 1st bill paid!

After my service was installed and I got my first bill they called to say they needed a copy of my deed or lease to my home. I work 6 days a week and have not faxed it but I did pay my bill before it was due (8-1-13). They cut off service. They are not entitled to all my personal info that's on my lease and are going to get a blacked out copy. I just forgot to get it done today. My money means nothing. Weird company. Now I paid and have yet another bill due 8-15-2013 and have no service.
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Review
#434969 Review #434969 is a subjective opinion of poster.
Loss
$65
Tags
  • Comcrap

Comcast in Grand Rapids, Michigan - Bad service

I ordered a dvr or video recorder box with my service that wont work. I have called about ten times and each time its a different problem with the box they say right before they hang up on me over and over. Its always women that do it, and I believe its because they have no idea what they are doing so they get frustrated and hang up. I have had three boxes sent here and a tech come by and give a used box that wouldn't work either. I was told that it wasn't a video recorder box twice by two different woman employees . I'm 100% sure its a DVR box as I'm a tech guy and can read the instructions that came with the new box that states it is,also the contractor they sent said so too. and when i say that they hang up. I can not get a Comcast rep to not hang up no matter how nice I am.. what a nice pile of *** iv been dealing with and it continues. Could Comcast please train its workers better, especially the woman working for them.
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#434770 Review #434770 is a subjective opinion of poster.

Comcast in Houston, Texas - The Worst Customer Service Ever!!!!!

It's been three weeks now since i was told someone would come out to install a line.The guy that came out today told me the cable boxes that were mail out to me were not working so he could only intall service in one room with a box he had in his truck,(when i needed two boxes) when i called customer service to ask when they come with the second cable boxes the getto women hung up on me!!!! Then we i finally got a hold of another rep i was told i would have to wait a whole nother week for someone else to come back!!!!!!! Never have i had this kind of problem with ANY other company!!! Plz save yourself a headache and dont get service with comcast!!!
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#434494 Review #434494 is a subjective opinion of poster.