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Comcast in Tucker, Georgia - Service cancellation process next to impossible

Well, what can a say good about Comcast in GA? NOTHING! Well, actually I have had very good experience with several of their outside technicians who have responded to trouble reports. But that being said, I have had one bad experience after another with customer service and their lack of tech knowledge when reporting trouble. They are trained to follow a set protocol and cannot think out of the box or listen to you long enough to learn from past trouble reports and actual previous findings. They run me through the same *** steps time after time only to finally say they will have to send a tech to the house in 7 to 10 days. When the friendly tech arrives he can only agree that the problem is out on the line (Not in my House, like I told the customer service tech in the first place) and I have to wait another week or so for the maintenance crew to get around to my neighborhood. So after years of frustration and poor service I voted with my feet and got AT&T Uverse TV Service. Already had Voice and Internet but wanted to avoid having cable boxes, but then Comcast went digital and I was stuck with cable boxes. Then Comcast started removing channels and increasing the rate. Wife said; Enough is enough and Comcast must go! I guess I should not be surprised with the poor service I am receiving in trying to cancel my service when they did not care about me as a paying customer. Started trying to cancel my service with phone call on 6/17/13, of course that request was not logged by the customer service person I talked to. Big surprise! After over two months and more than 9 calls with escalations to various supervisors I am still being given empty promises and waiting for that elusive credit check in the mail. As of 5:00 PM on 8/19/13 I am being told I should receive my check in 7 – 10 Business days, like I haven’t heard that before. Think Comcast would be willing to wait 7-10 business days for a 60 day past due check? Would I ever consider Comcast for any service in the future? No Way!
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Review
#441042 Review #441042 is a subjective opinion of poster.
Service
Comcast Internet Service
Loss
$33

Comcast in Mount Pleasant, South Carolina - Terribvle customer Service, double billing

To Board of directors and CEO Brian Roberts: Dear Sirs: I have reached my end point with your Corporation. Your service is so poor,substandard, I have taken it upon myself to endevour to switch my entire 1,500 home neighborhood to Direct TV or ATT- Uverse when it becomes available this fall. I have NEVER seen in my 60 years such unprofessionalism, horrendous service, lies and double billing as goes on with your corporation. Since the only item you seem to understand is money, which rules your decisions, maybe less of it will awake you from your slumber. Your service is beyond disgraceful. Look at your own Facebook page and READ the comments, which are nonstop complaints without resolution. Talking to a "technician" over the phone (if you can understand the broken English and reading from a script), is not only insulting but a complete waste of my time. Most of these encounters result in multiple disconnects (on your end), transfers and non resolution of the main issue. I have personally caught your company double and triple billing me for certain equipment, items, etc. When brought to the attention of the high school dropouts you hire, at the end of the phone,I get the same moronic meretricious responses. (Please explain how you can bill me for HDTV boxes and TV services, when I have no TV services)!! As soon as ATT U-verse is installed in the fall, i will be done with your company. I switched to DTV April-2013 and am extremely satisfied. Unfortunately, I am stuck with your internet which goes out several times a DAY for a period of several minutes (I have an FCC Class one license in Radio and TV, and have a full and much more knowledgeable understanding on this topic that 99% of your "trained" staff). You need to have a very long internal examination of company policy. I suggest Brain Roberts begin his internal exam with an enema, as he and the rest of your company is full of it. Trust me, as a physician, that would be beneficial. I seriously doubt I will get any response worth posting, but you can be assured, you have and will lose many more customer with your attitude. name blocked for privacy I request a WRITTEN response to this email. cc-FCC Chairman Thomas Wheeler
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1 comment
drmooose
#718490

follow up----never got any response worth posting...Now a DTV customer and will be switching to ATT for internet when in area next month. Comcast is a greedy dishonest corporation that has grown way to big for itself, and i say that as an initial investor in 1983!

Review
#440688 Review #440688 is a subjective opinion of poster.
Tags
  • Customer service Comcast
When my mentally challenged brother moved to a group home, I ordered Comcast cable and internet. But instead of putting my name on the account they have my brother's, who doesn't even have a credit card. I have paid the bill for 6 months now, but realized they are over...
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Review
#440662 Review #440662 is a subjective opinion of poster.
Service
Comcast Service Transfer
Loss
$120
Tags
  • cable service internet

Comcast in Olympia, Washington - Installation of new modem

Comcast advised me to exchange my current modem for a new Arris. No problem connecting and completing required form. However when I tried to open an email attachment a screen popped up with the same form I already completed. Completed form again and tried opening attachment. Same problem do I chatted on line. Was told the problem was fixed, tried to open attachment, form popped up again. This time I called, explained the problem and was told "everything checked out". "If I couldn't open the attachment it was my computer". No matter what I asked or said the response was.."it's your computer. Soooo, I called my son, he said, "Dad, reboot", and everything worked fine.
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2 comments
Anonymous
#701816

YOUR modem was working fine. YOUR computer was not.

You were using an outdated browser, which is why this happened. GET OFF YOUR *** BUD OR I'LL KILL YOU AND YOUR *** FAMILY BUD

Anonymous
#701814

Then how is this a complaint for Comcast? It's a complaint for your computer.

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Review
#440535 Review #440535 is a subjective opinion of poster.
Service
Comcast Installation

Comcast/xfinity customer service is Horrible!!!

Thought I would switch from AT&T to Comcast. Had appointment set up for a morning installation. (stayed home from work to make this happen) After waiting 1 hour and forty-five minutes for technician to show up, received a call that technician would be another 90 minutes! After waiting that 90 minutes, no technician & no phone call! Called customer service who said it would be at least another hour and that they were busy.... (over 4 hours from the initial appointment time & no firm arrival time) When pressed CS agent offered a $20 credit and said that the promotions as part of the sign up process were enough to take care of the situation. I will take my business elsewhere & encourage others to do the same!
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Review
#440379 Review #440379 is a subjective opinion of poster.

Comcast in Ashland, Virginia - Mrs Nancy Wright

I was online chat with Xfinity for 1/2 hour, they couldn't help me figure out why even though I was logged into my account online, it wouldn't let me make a payment. Then I call and sit on hold for 20 minutes to finally get a customer service person who tells me that can't take a payment unless I pay 5.99. Why should I pay 5.99 when it was your website that wouldn't let me make the payment. Asked for supervisor, he was just as incompetent. Repeated the same thing, he isn't empowered to waive a 5.99 fee and no one else was in the company at that time that had the ability to take care of a 5.99 fee. Really???? What a disaster of a company
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Review
#440348 Review #440348 is a subjective opinion of poster.

Comcast Business service

For nearly three months now Comcast forces business ISP customers to use a Netgear router they provide. If you want to have a dedicated IP, they insist you buy another router, plug it into the router they provide and then have your network run through your router to their local router to their interior router. I understand how this makes sense to them and allows for network/responsibility segregation but it sucks for the consumer and was not clearly explained up front. Why does this suck? Well you have to do this even though the router they provide could handle both IP's, could use it's internal port forwarding to redirect specific traffic as needed and let your LAN out to the internet through a basic firewalled device. Instead they are treating small offices that have a need for a dedicated IP like a large company and creating unnecessary complexity, additional support costs for the client while charging you a premium "business" rate. It's like Comcast has joined the airlines in thinking that you want to be nickel and dimed after paying full fare. Unlike the airlines, you have a choice and I would recommend you use that choice to choose another ISP.
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Review
#440219 Review #440219 is a subjective opinion of poster.
Loss
$1000
Tags
  • Blast

Comcast yet again defrauding customers

Over a month ago to arrange to change my Comcast business class service to Comcast residential service. The rep off-handedly told me that he could not cancel business internet, and I would have to cancel it myself after residential was installed. When I called comcast business internet to cancel, I was told that I was required to give 2 months notice to cancel! I reviewed the original business class contract I signed many, many years ago and did not find ONE WORD referring to the 60 day cancellation requirement anywhere on that piece of paper I signed, and was told by the business class rep that I had agreed to the 60 day cancellation policy in the 'terms and conditions' which were NOT printed on the form, but obliquely referred to in small print. Though I will remain a Comcast internet customer with residential rather than business internet, they are going to charge me for two additional months of service under the business internet. I was NOT advised one month ago by the residential customer service rep that I would be required to give 2 months notice to the business internet, and additionally, I never actually signed a physical piece of paper setting forth in writing the cancellation clause. This is defrauding the public.
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2 comments
Anonymous
#1004446

I just experienced the same thing. They are misleading when they offer Comcast business plan.

The sales person that offered the plan came to my business and I signed a paper copy of the contract. Not once did he mention the 60 day notice nor did he tell me of the ETF of %75. When I called to cancel my service the representative told me I had to still pay for 2 months of service or I can waive that if I have the new tenant sign up of Comcast. This is clearly a scam.

They want me to sign up their next customer!!. I was pissed.

Each time I challenged the rep that no where on the paper I signed did it state a 60 day notice or ETF. He only kept saying "It's in the agreement you signed." THIS IS A SCAM!!!

DO NOT SIGN UP FOR COMCAST BUSINESS PLAN.

Anonymous
#875890

They will not work with you and not friendly at all.

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Review
#440201 Review #440201 is a subjective opinion of poster.
Service
Comcast Internet Service

Comcast in Camden, New Jersey - Song and dance, smoke and mirrors !!

I was at the site, I took pictures of what Comcast called an interface !!! It looked like a rat's nest !! I will be notifying the P.U.C. after I finish this complaint. Outsourcing is not the answer. A technician has to have the proper training in today's warp speed technology... The B.S. doesn't cut it.. Your techs are sounding like politicians !! I demand attention and I want my WIFI to work all the time, not intermittently !!!! Think about your vehicle, how would you like it if your vehicle started on Monday, but not the rest of the week ??? Frustrating, to say the least. Comcast, with 41.3 million customers is getting a little complacent, I think. Call me at 8569799038. today...
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Review
#440129 Review #440129 is a subjective opinion of poster.
Service
Comcast Internet Service
Loss
$10000
Tags
  • The infamous dog and pony show

Comcast in Philadelphia, Pennsylvania - Lousy Experience

I was a Direct TV subscriber when Comcast knocked at my door offering service. I was with Direct TV for 7 years and never had trouble, and my bill never went up. I switched to Comcast because I missed watching the Flyers. My bill was $136.00 for a few months. Fast forward to now. Without any change in my service, my bill is over $300.00. To make matters worse, I compared my bill with my neighbor. He was paying $225 for more service. He has 6 boxes, 2 of them are HD and 1 is a HD DVR. He has upgraded internet and phone. But my bill was higher.. That is just the start if my complaint. I called on Monday 8/12/13 to cancel my account. The nice lady who answered the phone calmed me down and sold me on the new X1 platform. She scheduled an appointment for today, 8/15/13 between 3-5pm. I left work early to be here. NO ONE SHOWED UP!! I am a business person. I do not know how Comcast does business, but this is ludicrous. No even a courtesy phone call to say someone would be late, or not showing. I then called Comcast (1800-COMCAST) after 5pm and again spoke with a very nice lady on the phone. I told her that I wanted to cancel my service (VERIZON FIOS is now in my area and they offered a significant price reduction over my Comcast bill for better service). I was told that I was going to be transferred to another department to cancel my service. I waited what seemed like an eternity, and then was disconnected. REALLY?? Is this the Comcast business model? Can I get some service for my freaking $300 a month bill. I'd like to have Mr Roberts call me to explain, but I'm sure he has other things to do. What can and will be done to rectify this problem? Chris
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1 comment
Anonymous
#701968

Sounds like what happened to us, for months we paid $149.57, then our bill jumped to $197.00 & I discovered they had put extra DVR's on our service, so i cld, finally got a response stating well you picked up 2 DVR'S last month, I told them No I didn't, so then she said well someone needs to call you, so another lady calls & tells me oh sorry for the mix up, we will take this off your bill in 2 billing cycles, now mind you we still had to pay our bill otherwise they would disconnect for non payment. Now 2 months later our bill is 500.00!!!

Nothing has chg either! So I have been been on phone with them at least 10 x & no one can give me straight answers. We are done with Comcast.

My advise to anyone thinking of Comcast, Run do not get Comcast! BEWARE!!

Review
#440115 Review #440115 is a subjective opinion of poster.