Latest review first
Comcast in Olympia, Washington - Installation of new modem
Comcast advised me to exchange my current modem for a new Arris. No problem connecting and completing required form. However when I tried to open an email attachment a screen popped up with the same form I already completed. Completed form again and tried opening attachment. Same problem do I chatted on line. Was told the problem was fixed, tried to open attachment, form popped up again. This time I called, explained the problem and was told "everything checked out". "If I couldn't open the attachment it was my computer". No matter what I asked or said the response was.."it's your computer. Soooo, I called my son, he said, "Dad, reboot", and everything worked fine.
Comcast/xfinity customer service is Horrible!!!
Thought I would switch from AT&T to Comcast. Had appointment set up for a morning installation. (stayed home from work to make this happen) After waiting 1 hour and forty-five minutes for technician to show up, received a call that technician would be another 90 minutes! After waiting that 90 minutes, no technician & no phone call! Called customer service who said it would be at least another hour and that they were busy.... (over 4 hours from the initial appointment time & no firm arrival time) When pressed CS agent offered a $20 credit and said that the promotions as part of the sign up process were enough to take care of the situation. I will take my business elsewhere & encourage others to do the same!
Comcast in Ashland, Virginia - Mrs Nancy Wright
I was online chat with Xfinity for 1/2 hour, they couldn't help me figure out why even though I was logged into my account online, it wouldn't let me make a payment. Then I call and sit on hold for 20 minutes to finally get a customer service person who tells me that can't take a payment unless I pay 5.99. Why should I pay 5.99 when it was your website that wouldn't let me make the payment. Asked for supervisor, he was just as incompetent. Repeated the same thing, he isn't empowered to waive a 5.99 fee and no one else was in the company at that time that had the ability to take care of a 5.99 fee. Really???? What a disaster of a company
Comcast Business service
For nearly three months now Comcast forces business ISP customers to use a Netgear router they provide. If you want to have a dedicated IP, they insist you buy another router, plug it into the router they provide and then have your network run through your router to their local router to their interior router. I understand how this makes sense to them and allows for network/responsibility segregation but it sucks for the consumer and was not clearly explained up front. Why does this suck? Well you have to do this even though the router they provide could handle both IP's, could use it's internal port forwarding to redirect specific traffic as needed and let your LAN out to the internet through a basic firewalled device. Instead they are treating small offices that have a need for a dedicated IP like a large company and creating unnecessary complexity, additional support costs for the client while charging you a premium "business" rate. It's like Comcast has joined the airlines in thinking that you want to be nickel and dimed after paying full fare. Unlike the airlines, you have a choice and I would recommend you use that choice to choose another ISP.
Comcast yet again defrauding customers
Over a month ago to arrange to change my Comcast business class service to Comcast residential service. The rep off-handedly told me that he could not cancel business internet, and I would have to cancel it myself after residential was installed. When I called comcast business internet to cancel, I was told that I was required to give 2 months notice to cancel! I reviewed the original business class contract I signed many, many years ago and did not find ONE WORD referring to the 60 day cancellation requirement anywhere on that piece of paper I signed, and was told by the business class rep that I had agreed to the 60 day cancellation policy in the 'terms and conditions' which were NOT printed on the form, but obliquely referred to in small print. Though I will remain a Comcast internet customer with residential rather than business internet, they are going to charge me for two additional months of service under the business internet. I was NOT advised one month ago by the residential customer service rep that I would be required to give 2 months notice to the business internet, and additionally, I never actually signed a physical piece of paper setting forth in writing the cancellation clause. This is defrauding the public.
Comcast in Camden, New Jersey - Song and dance, smoke and mirrors !!
I was at the site, I took pictures of what Comcast called an interface !!! It looked like a rat's nest !! I will be notifying the P.U.C. after I finish this complaint. Outsourcing is not the answer. A technician has to have the proper training in today's warp speed technology... The B.S. doesn't cut it.. Your techs are sounding like politicians !! I demand attention and I want my WIFI to work all the time, not intermittently !!!! Think about your vehicle, how would you like it if your vehicle started on Monday, but not the rest of the week ??? Frustrating, to say the least. Comcast, with 41.3 million customers is getting a little complacent, I think. Call me at 8569799038. today...
Comcast in Philadelphia, Pennsylvania - Lousy Experience
I was a Direct TV subscriber when Comcast knocked at my door offering service. I was with Direct TV for 7 years and never had trouble, and my bill never went up. I switched to Comcast because I missed watching the Flyers. My bill was $136.00 for a few months. Fast forward to now. Without any change in my service, my bill is over $300.00. To make matters worse, I compared my bill with my neighbor. He was paying $225 for more service. He has 6 boxes, 2 of them are HD and 1 is a HD DVR. He has upgraded internet and phone. But my bill was higher.. That is just the start if my complaint. I called on Monday 8/12/13 to cancel my account. The nice lady who answered the phone calmed me down and sold me on the new X1 platform. She scheduled an appointment for today, 8/15/13 between 3-5pm. I left work early to be here. NO ONE SHOWED UP!! I am a business person. I do not know how Comcast does business, but this is ludicrous. No even a courtesy phone call to say someone would be late, or not showing. I then called Comcast (1800-COMCAST) after 5pm and again spoke with a very nice lady on the phone. I told her that I wanted to cancel my service (VERIZON FIOS is now in my area and they offered a significant price reduction over my Comcast bill for better service). I was told that I was going to be transferred to another department to cancel my service. I waited what seemed like an eternity, and then was disconnected. REALLY?? Is this the Comcast business model? Can I get some service for my freaking $300 a month bill. I'd like to have Mr Roberts call me to explain, but I'm sure he has other things to do. What can and will be done to rectify this problem? Chris
Comcast in Carpentersville, Illinois - Another cable across the yard I didnt need
I recently upgraded my Comcast internet service, which I have had for over 8 years, to the triple play deal that Comcast has offered me. I didn't notice until two days later that the technician ran a very long cable across my back yard. I actually tripped over it one evening playing with the kids in the back yard. I know its kind of embarrassing but WHAT THE *** IS THAT CABLE FOR since I already was a customer and there was a line already ran underground about 7 years ago. This is a brand new area and I have had zero problems so don't tell me the cable is bad. I toned the *** thing out myself so I know it works. I called Comcast and no one could give me an explanation. I already had Comcast for the last 7 years and I was a previous Comcast cable customer before that. There was already a cable in the ground from my house to the box in the back of my lot. Why did the tech cut my lines and run a new cable? If this doesn't get resolved asap I will cancel not only my tv and phone but my internet as well which I had over 7 years. I talked to a manager named Robin which was completely useless. I was told that someone will not be out to my property for 10 days. I keep my yard pristine the last thing I want is someone trenching a line I don't need. I have not given Comcast permission to trench a line especially since a line already exists. If I catch someone digging in my yard there is going to be *** to pay and that tech will have the worst day of his/her life..... This is totally unacceptable. The worst part yet is my lawn service is coming tomorrow and if I disconnect my line now I not only loose internet but phone and TV as well. We work from home and I can't even revert back to just my internet service since the half wit tech cut the previous coax at my box about 3 inches off the ground. I guess tomorrow I will have to remove the cable myself and go get a coupler from home depot and repair the cable the tech cut to have my internet restored.
Comcast has the worst customer service!
THE WORST CUSTOMER SERVICE!!! Comcast increased my monthly billing rate by $25 twice without informing me. I got fed up and discontinued their services and made sure I had a ZERO balance on my account. Much to my surprise I received a letter from a collections agency regarding a Comcast equipment. I NEVER used or rented an equipment from Comcast as I had my personal router and modem! I called Comcast and was assured that it would be taken care of. I did not hear back so I called the collections agency and was told that Comcast did not contact them. I called Comcast again to make the correction with the collections agency...hopefully they get it right this time! By far the worst customer service experience.
My problem began a couple days after my recent Comcast installation. My cable modem would disconnect from Comcast's network at random. Some days as many as 6 or 8 times in a day, some days not at all. Installing a new cable modem didn't help, so I installed a PC a few feet from the modem, and fed the rest of my network from that computer. Then when Comcast disconnected from the cable modem I found that I could ping every device on my network, but nothing on the Comcast side of the modem. Communicating this on several occasions to the people at Comcast (all but one of whom seemed to be pretty "low wattage" types) I was asked a breathtaking panoply of *** questions (is your router plugged in?) and been told some Cosmically *** things (it's your modem/router/wiring/computer) which clearly weren't very helpful. I was expecting them to next say "It's George Bush's fault". Today a Comcast chat "analyst" had me perform various Moronic operations, only to disconnect when I pointed out that none of them were germane to the problem. Enough of these *** Comcast will be History at my place shortly!
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