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Comcast review in Charleston, South Carolina: Denied credits, and agreed rate, rude

Have been dealing with billing issue for a few weeks. Supervise gave me a new rate for 12 months, now no one can remember the call. Had to listen to angry customer reps talk trash about me while I was on the phone. Learn to use me! They said put him on hold, and he'll hang up. That two hour brake gave me time to find a new provider. Wake up comcast! I usually only use the internet anyways. U verse is slashing my bill from 148, to 60. Have a nice day dinosaur. Talk trash, rob, steal, and cheat someone else.
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Review
#442522 Review #442522 is a subjective opinion of poster.
Loss
$215

Comcast review in Henrico, Virginia: Fake Charges

Comcast is beyond filth. They keep charging us for a modem that belongs to me. We never rented a modem from them and they continue to charge us for a modem. They will only return a small amount which is ridiculous. We should have canceled from the start when we initially started trying to get the internet to work. The customer service was horrible. ALL the troubleshooting people did not have a clue as to what they were doing or could even resolve this issue. It took 3 days to resolve the internet issue. Not only this but they started taking away certain channels but the bill never changed. HORRIBLE COMPANY
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Review
#442495 Review #442495 is a subjective opinion of poster.
Service
Comcast Internet Service

Comcast will not issue credit on my account

On 08/06/13 right after paying next month's Broadband Bill we decided to cancel the service. Comcast quickly showed a correct credit balance of $31.64 due us for the cancelled days. Unfortunately it is impossible to get Comcast to issue the credit even though we receive no other bills from Comcast. I have called countless times, gone on their chat line, etc, all to no avail. What can be done to get this unethical company to pay what they owe! If anyone can get this unethical company to issue this credit it will be appreciated. Please help! I refuse to call them again and talk to someone who reads from a script and understands English poorly.
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1 comment
Anonymous
#705524

Just entered all of my personal information after they confirmed service was available. Entered personal information then transferred to an analyst.

He said service wasn't available and sorry for inconvenience. I said I need all of my personal information deleted!! He ended the chat!!

Will never!!!d I mean ever!! do business with this company...will pay more elsewhere if I have to!

Review
#442365 Review #442365 is a subjective opinion of poster.
Service
Comcast Internet Service
Loss
$32
Tags
  • Comcast will not refund credit bal

Comcast and Their Lies

Comcast promises one price and you get another. It takes months to get them to admit a mistake and then one is told its all taken care of; only to have to go through the whole story again when the problem was not fixed. I have several relatives and co-workers that have moved on to Uverse and are satisfied and pay almost half of what comcast charges for the same services. Comcast claims to be so much faster than Uverse; not so! Ive used computers on Uverse and cant tell the difference. Comcast is a ripoff and they dont care about anything but money. Comcast customer service is a joke. I was on hold for 64 minutes and got disconnected. Many people are leaving to go to Uverse and i am headed that way myself. Comcast is over priced and over commercialsed. If they spent half as much on customer satisfaction as they do on boasting how much better they are than Uverse they wouldnt be loseing such a large customer base.
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1 comment
Anonymous
#718440

I had to switch from Uverse to comcast and it SUCKS! I have NEVER been more dissapointed!

Review
#442230 Review #442230 is a subjective opinion of poster.
Service
Comcast Internet Service

Comcast review in Dyer, Indiana: Damaging Property

spring of 2012 comcast came with out notice to change the cable lines, digging under my ceder 6ft fence braking the slats and braking the concrete by the 4x4 then came in the yard next to my inground pool finding the cable under all my landscaping pulling it up ripping all the landscaping plastic and crushing all the plants the area is 38ft by 6ft all the roses and hosta's are dead alone with the mums they still have done nothing and want to give me $250. to fix this mess I have gotten est. of $880. and $920. to have it fixed Someone needs to stop this Monopoly NOW!
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Review
#441665 Review #441665 is a subjective opinion of poster.
Loss
$900

Comcast review in Clute, Texas: Online chat herrassment by employee.Nikki

I tried to get my hd remote reprogrammed and let Nikki your online chat worker know of the problems we have been having around here with our hd boxes;and inspaciffically mine;and Nikki and another worker like her on the evening shift gave me a hard time about my dad's social#. Even after she called my bluff online to talk to my parents;she did talk to them;and repeated the bullying and snow job she was giving me about my dad's social# number back on live chat. she did not applogise this time as she was applogetic over the phone at least. We still don't have my cable box or remote working? No tech here at our house either?! I've printed the manuscript of this live chat. thanks. Mr.Jesse L. Reyna-Son of Mr.Roy and Sarah Reyna-Account holders.
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Review
#441580 Review #441580 is a subjective opinion of poster.
Service
Comcast Internet Service
Tags
  • angry hd tv viewer

Comcast review in Sacramento, California: 25 yr customer @ home and business WTF?

This is IT!!!! I've spent days if not months in my efforts to solve the most rudimentary issues that are usually resolved with a few key strokes... but first, the last large Comcast Screw Over...My neighbors and I were experiencing sub service for over a month TV, Internet the works! Customer service contacted reads from a script and passes you on, only to be disconnected. My neighbors and I conspired to complain by phone about the absent resolution to our problems @ the same time...Comcast sends out a 'Tech' who says my internal cable is defective..being an Electrical Contractor for 35yrs. I know this to be BS but replaced it with Military 'spec'd' cable. No solution...though now it's the cable from the pole and I'm @ the end of the line. They replace the cable..still no worky... then all the cable back to the 'HUB' a few streets away and our service was restored...but after I grabbed a few neighbors and we took pix of 2 Line Trucks @ the 'Hub' with the crews sleeping and it wasn't lunch time. Since I pay for most all accounts that I control electronically I rarely see paper...but any inquiry into some of these accounts are BLOCKED! Patience dear reader...hours have I spent trying to correct this for the last 10 months...Fruitless. I was used to paying $132 monthly with HBO just for my home. I audit my bank statements and they charge me what ever they want to for their service...different until the last bill was $192.71 with half the channels..now I just get Ads and Kardasians. I've taken this day off to deal with Comcast inability to satisfy a long time customer...It will be 4 hrs since I requested a phone call back from a supervisor or 'Customer Retention' rep....cuz I'VE NOT BE ABLE TO SEND or RECEIVE my email from Comcast. My solution....I've their competition's carts full of the services that I've been paying for and if they don't accommodate an assuage to my frustrations..I'll push proceed and then Comast will lose monthly the several thousand dollars they get from the accounts I control. I'm still waiting for that call. Thanx for letting me rant.
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Review
#441574 Review #441574 is a subjective opinion of poster.
Service
Comcast Bundle
Tags
  • Bloody Comcast

Comcast review in Stone Mountain, Georgia: You can't call it service

On 8/2/13 I was scheduled for a time block between 10am-12pm, received a call at 11:50 am from a lead/project manager stating that the technician was running late. Then, around 5 minutes later, a tech calls and states he 20-30 minutes away. The tech arrives around 12:43 pm. I only order High Speed Internet at 50 mbp, the blast deal. The tech pulls out this little RCA modem with a phone capabilities. I ask if it is the right modem, he clearly states, well just in case you decide you want phone service later. I later went online that evening or day and decided to add phone service, chatted with a rep. The rep stated they needed to see if their modem was compatible, they did. I specifically asked the sales rep if the phone services was digital or analog, because I could not have anything else, which included VoIP. The rep assured me that it was and I would not get VoIP. The rep scheduled me for service between 10 am-12 pm on the 8/9/13 to have phone added. I asked if it was digital or analog. The rep stated yes. 8/9/13, the tech arrives on time, but approaches and says, "I'm here to install your Internet and phone." I clearly informed him that I already had the Internet installed on 8/2/13. He informs me that he went to the wrong address and removed the COMCAST modem that was installed on 8/2/13, but had another one, and it was better. I told him that I didn't want that big thing, and that I was informed that the current COMCAST RCA issued modem was capable of voice. He went on to tell me that he didn't know how to add the modem back to my account, yes, the same modem that he removed without me knowing, while he was at the wrong address. I had him call his IPS supervisor who directed him to call someone. Then, after waiting between 20-30 minutes, for him to receive a call back, I had to lead him through the conversation, because they kept asking if it was a COMCAST modem, they couldn't see the modem issued. I had to literally spend time telling him to tell them, "THE COMCAST ISSUED MODEM BROUGHT ON 8/2/13 is the modem I was informed by sales was compatible, and I needed it back on the account. They added it back on the account. When this tech connected everything, I asked him at the end if it was analog(which I could clearly see it wasn't) or digital, the tech stated it was VoIP. I told the tech that I had clarified this with sales, and that today was a waste and now I was having to scrounge to get telephone service for a new job beginning 8/12/13 requiring analog or digital phone. I called another rep that day to cancel my phone service. The rep spent too much time trying to be empathetic, instead of hearing and understanding that he made it worse. This rep then informed me that he was seeing 20 mbps and this was the Blast. I informed this rep that it was not true and my bill should only be no more than $50, he insisted that his system was showing my order for Internet at 20 mbps, which was the Blast and I forfeited the promotion when I decided to add phone (for which I was calling to cancel). This rep wasted almost another hour of my time. I hung up. I then called again and spoke with another rep. She was listening. I had to take her through the entire scenarios. She informed that according to her screen, she did see where I had ordered 50 mbps which included the BLAST. She stated that the other rep was informing me of outdated information and his stuff probably had not been updated. She then stated that yes, I had the wrong modem issued by COMCAST and that she would put in the mail a new one. Plus, she understood that I worked from home, so she noted that COMCAST would have to pick up their first modem. I was receiving a signal from 8/2/13 until the morning of 8/12/13. The new and correct modem arrived the evening of 8/12/13- go figure. When I woke up on 8/13/12 tfor the second day of my new job, a web page appeared asking for activation. I was bewildered when I saw it. I entered my phone #, account #, and nothing. I called COMCAST and went throughout 3 different reps with the same story and beginning from 8/2/13. I asked to speak with a floor manager that day. The floor manager stated that they saw me having two modems. I again had to repeat all my verifying information, and the modem address. The floor manager did state that she did see where a note was made for the first modem to be picked up. She stated she removed the first modem issued, but was unable to send a signal, so she was going to refer me to the activation center and did give me a number, as I kept requesting for a higher up. When I called the number, the number was not correct. So, I called a customer rep again, in between calls, someone from a 601-607-8977 called and left their name, and did state they were calling about email, and that I could call them back and be able to speak with anyone at the help desk. I did call. Immediately, this tech competent sound man understood quickly, removed the first modem from the system again. I literally told him that I was unboxing the new modem at this time, plugging in the cables, etc. When he was ready, I was ready to turn on my computer. At this point, in at least 15 minutes, he had me verified that service was good, and he again confirmed that the first modem was still scheduled for pickup. Again, I was able to work, but I had loss 1/2 day of work on 8/13/13. Then, guess what? Today, 8/20/13, I logged into my work computer, signed on with VPN, then entered into a scheduled work web meeting, until roughly 10 minutes in, I AM DISCONNECTED and service drops. I contacted COMCAST and the first rep I spoke with was informed that I needed a floor manager. I provided the verifying information again. Then, after waiting over 10 minutes, the floor manager asked for my verifying information, and stated that she had to go through the procedures. I let her do that, while I still informed her that I needed to speak with her higher up, and a number for customer complaints. She wasn't able to troubleshoot the issue, and she had me do the same thing I was doing last week (unplug, shutdown, unplug, shutdown,etc). I told her that I wasn't trying to insult her intelligence, but I was a tech person and that's what I did from home, and I went through all the troubleshooting aspects. I insisted kindly for the customer service information and told her that I was entitled to it, she stated,"I'm handling your complaint and I assure you that I am writing down all the information." I told her that, that wasn't what I requested and that I was entitled to the customer complaint number. She refused to provide that information. She did state that she was going to have me call the Activations Center. I insisted to speak with her Supervisor, and she put me on hold. Around 3-4 minutes, a man came to the phone and identified himself. I asked if he was a Supervision, he stated that he was a Floor Manager. I asked if he was on the same level as the former Floor Manager, and he stated yes. At this point, I knew that she handed me off to probably a friend. I explained again what had happened and what was happening. After verifying my information and the modem in use. I asked him for a Customer Service complaint, he stated that he would transfer me over to someone. When I was transferred, a man from the ACTIVATION Center answered and identified himself as being with repair. I went through everything again. This guy then informed me that he wasn't seeing the modem at all and that a technician would need to come to the house, at the end the man stated that he couldn't troubleshoot the issue from his end, and he didn't have the ability to schedule me for any time slots, and he didn't have the capability of scheduling me, as he also couldn't see any open logs for appoints. He gave me a ticket number and ended the call. He had also informed me that since it was RESIDENTIAL account and not business, I was not entitled to the same immediate service. I informed him that was discriminatory. A few minutes later, I received and automated call that stated, "You are scheduled for a Comcast appointment tomorrow between 1pm-3pm" Something to this sort. I then, used my cell phone to obtain the corporate number, and spoke with someone that stated that they were documenting that I was calling about, but the first priority would be to see that I got service. He then stated that he could not guarantee that I would get service tonight, but that he oversaw the offices in Georgia, and would email someone and someone would be contacting me this date before 8 pm. I have not received a call from any human. I received three automated calls. This corporate rep was the last step.
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Review
#441498 Review #441498 is a subjective opinion of poster.
Service
Comcast Service Transfer
Loss
$600
Tags
  • corporate complaints

Comcast review in Jacksonville, Florida: STOP AND THINK BEFORE SIGNING WITH COMCRAP

This company doesn't make sense. I've recently just tried having service with this company and my account activation was not approved, the reason why is because I'm living with someone that was a previous member of Comcast and had an unpaid bill from a while back. At first, I've received emails stating that my appointment for Television/Internet was approved for installation but at the same time I got something in the mail saying that I had previous service with them before. How can this be? My credit is FRESH, and if Comcast would have gone through with this then this company would have been the first company I've ever signed for. I was excited and everything. My thing is, what does the person I'm living with "BILL" has to do with me? Does it matter? The service is in MY name, not theirs, I was going to make the monthly payments on it, NOT THEM! This was a very unprofessional matter and unfair for my first experience with a company. I will never do business with Comcast ever again. I wish I had more hands.. So I can give the company 4 THUMBS DOWN.. AT&T it is! :)
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Review
#441432 Review #441432 is a subjective opinion of poster.
Service
Comcast Installation

Comcast review in Concord, New Hampshire: Why did you stop sending me an ebill?

They are idiots! I have been getting ebills for 4 years and for some unknown reason they stopped sending them to me. I have been trying to have this problem fixed for 3 months through phone calls and email. I think it's easier to contact the Pope than Comcast! After 45 minutes on the phone they told me they couldn't fix my problem and send me an ebill, If I didn't pay my bill for three months I bet the idiots could figure out how to send me an e-disconnect. If there was another cable company in my area I would be a new customer. What I'm trying to say is COMCAST SUCKS AND THEIR CUSTOMER SERVICE ARE IDIOTS!!!
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Review
#441428 Review #441428 is a subjective opinion of poster.
Loss
$75
Tags
  • EBills