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Comcast in Portland, Oregon - Replaced modem without battery!

A month ago I spent a day of my life being rerouted by Comcast for help. My internet and phone went down and in the long run they had me take my modem in for a replacement. The new modem is working---But now I have received an e-mail saying that my modem battery must need replacing ( nice that they can detect this ). There is no battery in my new modem and I need to purchase one for $36.00. They took my old modem that had a battery and gave me one without--- their ineptness took a day of my time. Now I have made a few phone calls and am being played with phone hold and reroute game again. I refuse to pay money for something they took and my time and energy is too important to waste again on Comcast's ineptness. I believe their policy is to make money off of people who give up the argument.
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Review
#438183 Review #438183 is a subjective opinion of poster.
Loss
$36

Comcast - horrible customer service!

I have split services between ATT (cel phone/land line) & Comcast (TV/internet). I live near the water and my home cel connection is intermittent and requires ATT's M Cel to transfer the call to cable (Comcast) to have steady cel connection. ATT has bent over backward to help me. Ultimately, it appears as if the internet connection is breaking periodically which causes the M Cel to reboot (takes hours). Comcast makes it impossible to get to an intelligent tech person to help investigate this problem (Indians that use scripts, promises to call me back that never happen, text chatting with idiots that "can understand how I feel" but refuse transfer me to someone who can help me over the phone. This is a complex problem that requires advanced tech. Don't believe a word about Comcast and their responsive customer service. Their fees keep going up and the customer service is insulting. ATT is vastly better and you can get to a state side tech who can get it done.
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Review
#437849 Review #437849 is a subjective opinion of poster.

Comcast in San Francisco, California - Missed appointment - retaliation internet disconnected

I had an technician not show up for an appointment. When I called to say he hadn't shown up, about 20 minutes later my internet modem was deactivated. I got a call from someone saying they would not come back out to do the phone install because I was not home. I was home all day - they had some story that some unnamed person told them I was gone and it was my fault and I should not have picked that appointment time, and then hung up on me. The truth is COMCAST picked the appointment without even telling me. I called to complain about the person who hung up on me and was told it would take TWO WEEKS to find out who that person was. I got another person on the phone, and they told me the person in 30 seconds. So they lie, rude to customers, retaliate on customers, and just don't care. It has been two days and I haven't heard from anyone, I keep calling and they keep giving me "incident numbers" and saying someone will escalate my install and contact me. NOTHING. I called support for internet service and was told my modem had to be reactivated. I pulled the logs from the new modem, and a signal was sent shortly after my phone call to complain to disconnect my internet service.
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Review
#437511 Review #437511 is a subjective opinion of poster.
Loss
$85

Comcast in Lakeville, Connecticut - Deceitful - backup batteries

I had a working model of a cable model with a backup battery (needed in wintertime to get alarm signal out on power outages). All was well until I received multiple letters from Comcast informing me that the old model will not work with some (unspecified) features of their service and that I should call to get a replacement unit free of charge. I did call and did receive a new modem - worked great. But it appeared to have no back-up battery. Several month fast forward - I received an email from Comcast stating that the battery in the modem was low or missing (no kidding!) and that I should call to obtain a replacement. I did and was told that due to Company's change in policy, they now charge owners of new modems $35 for a new battery plus $5.95 for S&H. When I complained they explained that the previous modem was just fine and I did NOT have to switch the previous modem out (with a free battery) and they would not honor my request to cover the cost. I explained that the initial request was deceitful in that it did not seem to give the customer a chance to retain the old battery, did not specify which services would no longer work with the old modem or that the replacement would be w/o back-up battery. Their response was just a do-loop of the same reasoning that they have new policy and an hour and a hold later and 4 customer service reps plus a supervisor, they simply refused to discuss the issue. this was a very underhanded move as it appears that the company effective Feb 2013 decided to charge renters of new modems for a back up battery and they deceptively informed old customers of the need to replace the modem to effectively be able to force people into paying additional $35 + S&H. That amounts to an extortion. Do not switch modems, if you have free battery and try to find alternative, external, third party backup batteries that work with any equipment so protect your investment in that option.
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Review
#437380 Review #437380 is a subjective opinion of poster.
Loss
$50

Worst Customer Service on the planet-Comcast

Cable TV issue never resolved. Phone service blocks insufficient and had soliticitors calling every hour of the day. Internet service not fixed as I could not get ahold of a technician who could help. Last night spent 2 hours on hold to finally get someone who barely spoke English and told me to call back tomorrow during business hours. I got hung up on multiple times after scrolling through the layers of annoying automated prompts. Over 8 hours of dropped calls, wait times, and NO resolution. I was only able to get ahold of a human being who spoke clear English when I cancelled the service. By far the absolute worst company I have ever dealt with- and they do not seem to care of the dissatisfaction.
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1 comment
Nick1346
#695754

I usually defend businesses by looking at it from both points of view, but I actually had the same problem every time I called. When I tried to set up my dad's internet I had a huge problem.

It turned out to be the wiring outside my home. I was told the service would be free and was charged $150 for it. My dad reluctantly paid it. Not only that, I was told I would be shipped a dual modem/router for $7/mo and only got a modem for the same price.

He had to pay another $100 for a router.

Then, when I called up for the billing problems and to complain for being lied to, I got hung up on multiple times for no reason! Also, I'm getting tired of people saying the representatives don't speak English if they have any type of slight accent.

Review
#437281 Review #437281 is a subjective opinion of poster.

Comcast - Worst equipment, customer service

I had dish network for 10 years I have had Comcast for 2 months and have called them more than Dish in 10 Years. My hard drive went out on my brand new receiver/DVR customer service advised me that they could send a replacement but it would cost like $40.00 or they could send a technician out but that would be $60.00. So I had to take it myself to the location stand in line for 20 minutes. They do not care about your time or making things right. Their equipment is 10 years behind dish and direct. They quoted one price but when I got the bill is was 35% higher than quoted. I've had it how does this company stay in business and why was NBC dumb enough to buy them
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1 comment
Anonymous
#703273

We are renting thier equipment and yet they want the custmor to pay for thier repair costs. This is the most crooked company around.

Review
#437187 Review #437187 is a subjective opinion of poster.

Comcast in West Lafayette, Indiana - Internet frequently not working

Our internet would stop working almost on a weekly basis. We would try turning off the router, etc. but nothing helped. Over the course of a year we had a Comcast repair guy come over probably over a dozen times, and eventually one repair guy said "there's something wrong with an underground wire - what I'm doing is basically a band-aid and it'll stop working again. To fix this permanently would mean digging up the street and fix the underground wire. The company won't do that." So we were stuck with *** internet. We ended up getting so sick of it that we would get our internet from the cafe down the street.
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Review
#437130 Review #437130 is a subjective opinion of poster.
Loss
$250

Comcast takes channels away every day

When i first got comcast in my home i had X amount of channels, and slowly id go to them and they just wouldnt be there anymore, they would have taken them away, when i call they tell me it wasnt with my package, how funny it is that it was there in the beginning and now its not! So sick of Comcast, one of the worst companies out there!I would get Directv but there internet is horrible and expensive! The only good thing with comcast is there internet, but its to expensive to get just by itself! Thanks for listening
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Review
#437078 Review #437078 is a subjective opinion of poster.
Loss
$140

Comcast in Lanham, Maryland - Rate increase Bait and switch

Comcast increased rates( $15) for internet service( no contract month to month) only claiming that the "Promotional period" had expired for 6 months and without informing the customer increased the rate. When challenged about the rate increase, Comcast maintained that the "Promotional Performance" rate had expired even though the Promotional Performance internet phrase was indicated on the new bill for the next 6 months. When asked about the phrasing on the new bill, Comcast's position was one of a disconcerting attitude. As if they were doing the customer a favor by increasing the rate. Have to cancel subscription and find new service
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Review
#437073 Review #437073 is a subjective opinion of poster.
Loss
$300

Comcast in Mobile, Alabama - Cable rates / customer service

My bill went from $170 a month to $235 a month. Called and dropped some things they completely screwed up every tv I have, each with a different issue. Called in, 1 hour 52 minutes later tv's working again but now my account online does not. Called back TWICE only to be on hold 38 more minutes and "disconnected" each time. This is the second time I have used Comcast and I did not learn my lesson the first time with their horrible customer service and deceitful advertising on rates. It took them two weeks to hook up right, 3 trips and it took them over 3 months to send someone to bury the cable.
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Review
#436862 Review #436862 is a subjective opinion of poster.
Loss
$235