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Comcast Worst Internet Ever

Absolute WORST internet I have EVER, EVER HAD. INCLUDING DIAL-UP. For the past *MONTH* I have been getting constant disconnects, the internet being down for HOURS on end, and every time I call these people they take me through the same BS steps "Oh, did you reboot your router? Did you unplug your modem and then plug it back in?" Of course I did. I'm not a ***. I KNOW how to troubleshoot. Every single time I call them it's like they have forgotten the dozen previous calls I've made. Yes I rebooted, yes I cycled the power, yes, yes, yes, those solutions DO NOT WORK, figure something else out. FIVE times. I have called them FIVE TIMES about this and so far they have only temporarily fixed it every single time. They have talked be into buying a 180 dollar router. They have talked me into replacing my modem with one of their modems - and that made the problem TEN TIMES WORSE. I have a technician coming to my apartment YET AGAIN this Saturday to "fix" it again. I highly doubt it will do anything, as it hasn't done a *** thing every other time they showed up to "fix" it. I am not impressed at all with this company. I pay FOURTY DOLLARS A MONTH for internet that BARELY EVER WORKS. Terrible service. Terrible problem solving. I will never use Comcast EVER again. I have found another provider in my area called Windsteam (I can't stand Centurylink) and I will soon be switching to them. Never choose Comcast. Ever.
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ID
#361489 Review #361489 is a subjective opinion of poster.
Location
Fort Myers, Florida
Loss
$40

Comcast has the worst customer service!!!

Comcast has the worst customer service for so many reasons in my book..they are: 1. There IVR routes on around and makes on listen to all kinds of advertisements to report technical difficulties that can't be fixed over the air 2. There wait time is horrific. Today I spent 45 minutes on hold to speak about two different situations, my bill and my service changes 3. They knocked my heat pump out of service during the hotest time of the year, I had to take a day off work for their contract to fix the issue and they wouldn't even reimburse me for the time. The said I was paid. I had to take vacation...did I want to spend my vacation time in 110 degree heat waiting for their contractor to fix the issue. 4. Before the heat pump issue I had awful service issues, pic tiling for weeks and weeks and they sent out several techs to fix it and no help. The finally ran a new cable for me and my neighbor only to knock out my heat pump and left unused cabling stapled to my house. They are awful in my book for customer service and for technical help. 5. Plus to change service they lock you into a package like the cell phone companies charging you with a penalty fee if you change service. What if you have to move? Again, awful customer service!
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ID
#361239 Review #361239 is a subjective opinion of poster.
Location
Mcminnville, Oregon
Loss
$250

Comcast customer service is dead

As a small business owner, we were trying to save a few dollars by switching our phone service to Comcast. Comcast came to our location to perform a Pre-Installation inspection. A few days later, they came out to switch over the phone lines from AT&T to Comcast. After about 2 hours, they started switching the lines over. We were told that the lines would be dead for just a few minutes. This was in the middle of a busy day, but since it was only going to be a few minutes, we told them to proceed. After 20 minutes, we started to get nervous. We asked them what the problem was. The Comcast crew said that they couldn't find the main phone line. We have a PBX phone system and they weren't allowed to touch the PBX system so they said there was nothing they could do. They said we needed to have an IT person on site. I would have thought they should have mentioned this in their "pre-inspection" but we were never told that was required. As they were walking out the door, we asked them what they were going to do about our dead phone lines. They said they called their manager and he didn't pick up. They there was nothing they could do and told us to call AT&T to switch the phone lines back. They said they couldn't call AT&T because they aren't the customer and they don't have control over the numbers. And off they went to their next job. For the remainder of the day, we made many anxious phone calls to AT&T to get the phone lines switched back. Day 2, we were able to receive calls on our main number, but not the other lines and we could't make outgoing phone calls. We finally had the phone lines forwarded to 1 cell phone. With only one phone for the whole company, this was becoming a nightmare. By the end of day 2 we thought we had most of our lines back, although we could't use our credit card machine to process orders. The following day (now day 3) on my drive into work, I got a panicked call from an employee that all of our lines were down again. We immediately called Comcast again. They again said that this was an issue with AT&T and that there was nothing they could do. I called AT&T and they said that we should have someone from Comcast call them directly. They have a special line set up just for this situation. I called Comcast and eventually when I was able to get someone on the line, they said they couldn't help and they wouldn't call AT&T to find out what the problem was. After 7 hours of back and forth, it finally came down to a future installation date that Comcast had set up to come back and try to switch the lines. They hadn't cancelled that appointment in their system and so AT&T couldn't take possession of the lines back. Comcast did absolutely nothing. Once they left, there was absolutely no effort to take control of the problem and help us manage it. After, this was all over, I told them I wanted to drop our phone line at our other location. They told me that there would be a cancellation fee since the phone lines at that location were only recently set up. And that is the end of the Comcast nightmare. No help from them along the way, and no offer to waive a cancellation fee as compensation for our frustration for being without phones for 3 days.
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ID
#361231 Review #361231 is a subjective opinion of poster.
Location
Barrington, Illinois
Loss
$50000

Comcast tech did not show up twice=8 calls

Called Comcast to add cable. Set schedule, never showed up. Called set schedule, never showed up again. Called tried to speak with customer service. Disconnected. Called back, line was busy. Called back never showed up. Called back on chat line. Could not get anyone out although I was being charged for use of cable and the box. After 8 calls, 2 disconnects, 2 hang-ups during conversation, called and cancelled service. Hope that I will not get a huge bill for a service I never received and for a technician that never showed up and for a supervisor I could not get. What a communication problem this company has.
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1 comment
Anonymous
#572760

They did the same to me then lied and told me they were sending out a self install kit. Its now a month later and i have not gotten anything but they are charging me for everything. I hate this company

ID
#361226 Review #361226 is a subjective opinion of poster.
Location
Pasadena, Texas
Loss
$300

Comcast tech. did not show up twice-8 calls

Called Comcast to add a service of cable. Had trouble adding account took 2 hours. Supposed to come on a Saturday. Did not show up. Mailed box to house, rescheduled, waited for 12 hours did not show up. Called back 8 different times, called again. did not show up. Called supervisor, hung up on me. Called back, line was busy and could not take calls. Called back, supervisor disconnected me. Called back on chat line, after speaking 3 hours on chat line, still could not get someone out even though I was already being charged for the service. Called back to drop the service, now I have to drive 70 miles to pick up the box and take it in so I will not be charged for using the box that I did not use for a service I did not get and hope that will take the charges off of my next bill I get. All I have to do, they say, is call them and they will make the adjustment. I do not believe in Santa Claus, but I do believe that a communications company should be able to communicate with its customers
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ID
#361223 Review #361223 is a subjective opinion of poster.
Location
Pasadena, Texas
Product
Comcast Account
Loss
$300

Comcast Cable HD

Love comcast cable typically but the HD set up that was in our office was not working properly one day. We checked it over and came to a conclusion that it was most likely not our fault but rather the result of faulty equipment. After much anticipation of waiting on the phone with customer service we found that they would send a signal to fix it but would not wait on the phone with us for 20 minutes to see if that worked. After 20 minutes and multiple attempts to get them out to fix the box they did and replaced the faulty box and now we have HD again!
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2 comments
Anonymous
#572097

And this is a reason for a complaint to Pissed Consumer? :?

Anonymous
#572096

And this is a reason for a complaint to Pissed Consumer? :?

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ID
#361170 Review #361170 is a subjective opinion of poster.
Location
Owings Mills, Maryland
Johm Darer RSP is a true *** artist and scammer to say the very least. He has been ripping people off at the Legal Broadcast Network and has attacked my associates at a Pennsylvania funding firm. He has been ripping people off for years with trying to convince them...
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2 comments
Anonymous
#1172295

Oh gosh this guy is such a scammer. I've read about this jon darer guy. What a *** like access funding.

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ID
#361169 Review #361169 is a subjective opinion of poster.
Location
Owings Mills, Maryland
Loss
$80

Comcast - My refund and BAD service!!!

I am sick of Comcast!!! I have been dealing with them for 2 months now about a refund that I was supposed to get. Just today alone I have been disconnected or hung up on 6 times. That's right 6 times!!!!!!! I finally got to a person that would help me and said that I would get a call back in an hour. I never got one so I called back then they said they were closed. That is just one day of 2 full months of disaster. I was supposed to get the refund because of bad service. Now I am having bad service getting the refund. I was moving and they disconnected my service twice too early then they disconnected my internet and then lost my phone number, who looses a phone number.?! In a nut shell there service sucks!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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ID
#361166 Review #361166 is a subjective opinion of poster.
Location
Sacramento, California
Service
Comcast Internet Service
Loss
$223

Comcast

I returned the box and was told to wait for the last bill. I received the last bill with the collection agency letter. Comcast own policy did not apply to me that is there is a 90 days grace period to receive payments from customers, mine was went before the90 days to collections. When I talked to them they hang up, or did not care or give me wrong phone number to call. Comcast must die! THEY ARE DEAD FOR ME FOR SURE,I will be never a Comcast customer again! Comcast sucks, and you can not avoid their anti-customer haze, this was my second time dealing with them.
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ID
#360707 Review #360707 is a subjective opinion of poster.
Location
San Francisco, California
Service
Comcast Customer Care
Loss
$1000

Comcast is the worst company on the planet

Lets start at the beginning. I ordered Comcast service in early October of 2012. I ordered Comcasts Double Play TV/Internet bundle with an HD DVR, and wireless modem. I ordered the self install kits, and was quoted a price of $89.00 by the sales representative on the phone. I also ordered this to be shipped overnight at a charge of 49.95 to me so I could get it installed quickly. This was on a Friday at approximately 9:30am. It should have arrived on Saturday. It did not arrive on Saturday. So I called Monday to ask where the package was. The man on the phone told me that because the package was ordered after 12pm on Friday it was not shipped out until Monday. I said that was funny because I ordered it at 9:30 in the morning. He said yes I see that you did. So I asked him to credit me the 49.95 I paid for overnight shipping since they didn't overnight it. He said they did overnight it and it should be there on Tuesday and that he would credit my account for the inconvenience. The package still did not arrive on Tuesday, it showed up finally on Wednesday so it took 4 days for an overnight package to reach me. Next I open the box expecting to have my DVR box and wireless modem. The only thing in the box was a standard cable modem, not a wireless modem. NO DVR at all. Again I call them and the lady on the phone couldn't understand that I didn't get a wireless modem. She tried to get me to hook up that modem and call it good. When she got to the end of the call she asked if there was anything else she could do to help, and I said yes you can send me the equipment that I ordered, and she acted surprised like it was the first time I had told her that. She then told me that I could take the modem I received into the nearest service center and exchange it for the correct model, and get a DVR while I was there. No problem right? WRONG! I went into the service center and the lady there told me they don't exchange modems and that they don't issue DVR boxes! WHAT? I said the lady on the phone told me to come here, and service center *** looks at me dumbly like I was speaking another language. I pointed at the 60 DVRs stacked up behind her and asked what those were for, and she said they don't issue those. So I leave still not getting what I wanted. Went home and called 1-800-Comcast again. The next lady I talked to couldn't believe it that they wouldn't issue me the hardware, and said she was going to overnight me the DVR and a wireless modem at no cost to me. Ok, I said. It didn't arrive for 3 days. When I opened the box, there was a wireless modem but still no DVR! WTF? So I called them back. They couldn't figure out why I didn't receive the DVR since according to their notes on the account one was supposedly sent to me. So I went back to the service center, walked in, and the guy gave me a DVR with no trouble. By the way he was sitting two cubicles down from the same lady that had told me 3 days prior that they don't issue those there. I go home and hook everything up, and lo and behold my HD channels don't work, so I had to call them again. They told me it was going to be another 8 dollars a month for HD. I said that was supposed to be part of the $89.00 they quoted me on the phone, and they said I must have been misquoted. I said maybe they should start making sure the people on their sales end should know how much to quote people. Anyway they added it for 8 dollars so now I'm up to 97.00 a month. My first bill arrives and they charged me for all the overnight, and installation kit charges that they told me were supposed to be credited off, so I had to call them again, and have them recredit it. Then on 11/4/12 less than a month after I ordered everything, the DVR box quit working. I called and told them I had no picture and sound and they told me the box was bad and to take it and exchange it. It took me a week because I am gone a lot for work to get there, and I take it in and tell them I need to exchange it for a new one and the lady tells me she has to add $7 dollars to my bill for the DVR service. I said what are you talking about? That one I gave you was a DVR. She said no it wasn't, and I said really? Then how come I had been recording shows on it if it wasn't? She said that if I didn't agree to the $7 that she could only give me a cable box with no DVR. I said whatever I'll be calling your customer service and they'll be taking that off anyway. So I went home and called them again, and the guy on the phone tells me someone entered the wrong rate when I ordered the service, and that they were going to have to charge the $7. I said that's bait and switch because they quoted me a price of $89.00 for HD preferred cable TV with a DVR and wireless internet, and now I'm up to 104.00 which is another $180.00 a year that they "forgot". So he sends me to another guy and he tells me he'll give me a promotion that would credit it for 6 months, and after that I would be charged the $7. I told him he can cancel my service because I will not to business with a company that A. Employs absolute *** none of whom know how to do their job, and B. Tries to screw their customers with all these OOPS! fees that keep adding on. So Comcast, I hope you're happy with the fact that you are now getting $0 a month from me because you thought it was so important to get that extra $7. To any who may be thinking about getting Comcast, please, please do not do so. They are overpriced and they could care less if you're happy.
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ID
#359668 Review #359668 is a subjective opinion of poster.
Location
Flint, Michigan
Loss
$104

Comcast continues to fail its customers

My internet service went down tues nite. No tech available until Fri 8-10. At 9:58 I get a call..not available until noon. They suck. No offer of discount or do they care. They can easily take a tech from install of a new customer to take care of a customer who has no service for 3 days. I previously bC dsl with ATT and they're just as bad. Can someone recommend an internet provider that cares about its customers that has a good low price? Why r we always screwef by these monopolies? It's so frustrating.
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2 comments
Anonymous
#570986

I think with any of these huge monopolys it is not going to be much difference. My Comcast Internet works quite well and for the most part is reliable. When there is a problem though you never really know how long or what day or time someone will show up to attempt repairs.

When I found out I could get DSL service from Verizon for 19.95 per month ( thats only 5 buck a week ) I got it as a spare so if my Comcast Broadband goes out of order at least I will still have internet with my Verizon DSL as a back-up

Anonymous
#569971

I have ATT for service. Last time I was done for 7 days until corrected.

Don't ***.

They are all the same. No one gives a ***.

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ID
#359279 Review #359279 is a subjective opinion of poster.
Location
Tamarac, Florida

Comcast Customer Service Sucks Big time - Go for alternative

Folks- I cannot describe how frustrate you will be if you signup for Comcast Service. Believe me I am at the *** of a Nervous Breakdown with this service. After being on call for 8 times they are still bouncing me back and forth on different reps to get my problem fixed. Despite signing up for a signature support they keep loosing all the information and keep asking me the same set of questions again and again. My friends had warned me when I first moved to this place. I realize why they said so...Good Bye Comcast! Welcome Verizon!!! DO NOT GO WITH COMCAST IF YOU WANT A PEACE OF MIND!!!
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ID
#359238 Review #359238 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania
Loss
$100

I HATE COMCAST!!!!

There wireless RARELY works correctly and they tell me I have to pay fees to have this looked into plus get a monthly service plan. In other words I can have a wireless router, but if I want it to WORK, we'll, that costs extra. Plus, why is my bill so dn high every month. I signed on for 120 month but get charged 165. and the on demand BLOWS. I have to extend this review to 100 words so I have to keep writing though I have nothing more to say. Still not enough o want to end this review so bad
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2 comments
eddie
#570385

I went to Version and when I had a problem with the router they just told me to reboot it . It works fine and is fast .I couldn't really deal with Comcast .

I use Version for my cable, Internet and Cellphone . A package deal that is a little pricey ; but never fails .Comcast wires are still on my house, I am going to make them take them down .

Version was done neatly and all the controls are in my basement with surge protectors and professionally done . I would change over .

Anonymous
#569730

You are aware that comacast has absolutely no control your wireless connection right?

They only control the internet up to the box, a wireless router is a third party tool that they have absolutely no control or even obligation to help you with.

I guarantee if you plugged your computer directly into the modem it would work.

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ID
#358953 Review #358953 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania
Loss
$165

Comcast (Xfinity)

XFINITY TRIPLE PLAY is not $99 per month for 12 months. $7 monthly fee for Internet Phone Box, $16.95 per month for Cable TV/DVR Box, $10 Digital Voice Self, $10 Internet Install Kit, $10 Video Self Install Kit, Other fees $5.24. Do not fall for this scam your bill will not be $99 per month for 12 months! They are not up front about all the charges to come on your bill-!!!!!!! 30 day money back guarantee is a joke!, they make it very hard to get a adjustment on your bill, the customer service people give you the run around, they are rude and say they will end the call because they have done all they can do which nothing.
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2 comments
Anonymous
#574645

Ya, those "self install kits" *** me off as well. I was a cable internet installer for years, already had all my equipment and wires, but was still forced to pay for the *** kit.

Anonymous
#569764

Actually it is, triple play service cost is $99.00 as advertised.

SD cable boxes are free, HD cable boxes are 8.75, DVR's are $16.95. This is a controllable cost.

The $7.00 fee for interet is because you are leasing their modem, if you buy your own modem they can completely remove that charge from the bill.

The self install kits are to prevent you from having to pay $50 install fees to have it done professionally. The $10.00 fee covers the kit, all cords required, step by step instructions, and shipping.

"Other fees" generally are taxes that are NOT controlled by comcast.

The 30 day money back guarantee is not a joke, simply say you want to revert back to EXACTLY what you had before or a full refund as advertised and it will be honored.

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ID
#358874 Review #358874 is a subjective opinion of poster.
Location
Keizer, Oregon

Comcast billing for returned equipment and service after disconnect

Where do I start? Comcast has absolutely messed up everything they could with my service and I'm still dealing with them 6 months after my cancellation. I moved last December and scheduled Comcast to transfer my service the day after I moved in. I gave my new address and thought everything would go smoothly, I would only be without tv and Internet for 1 day, great. The install date rolls around and no one shows up, after waiting through the 2 hour period they had me scheduled for I call in and ask what happened. The gentleman on the phone tells me I must be mistaken and I've scheduled the install for the following morning. I inform him that there's no way I did as I will be at work the next day and clearly have the date and time written down on my end. Long story short, there's nothing they can do today and I have to either wait until next weekend or take time off of work to have this done. Quite upset at this point and end up with an install date a week away after some time on the phone with multiple people including the extremely rude local install manager. My new appointment date comes and the installer shows up and informs me my current equipment won't work at the new location. He returns to his office and grabs new equipment and takes the old stuff. Everything goes fine and I'm finally up and running again. I return home that evening and flip on the tv, the used dvr he replaced my working equipment with doesn't work. I call in and they say I need to either schedule another appointment almost a week away or return the equipment to the local office and exchange it for a new one. I spend close to 2 hours in line the next day and receive a new dvr. Other than having to call twice to receive channels I should have been getting everything is great the first month. I received my first bill and notice an equipment charge of over $400. Apparently after speaking to a csr again this is for the equipment from my last house, they never received it. This is the same equipment the installer swapped out when he did the hookup at the new place. They say I need to fax them a copy of the workorder the tech left me and they'll get it cleared up. Great, I send it in and figure everything is fine. I pay my bill minus the charge for the equipment since it should be coming off anyways. February rolls around and the equipment is still on my bill, I call again and speak to a manager, they say there's no record of my last interaction with customer support on this matter and no fax either. I give her the same info I did the last person along with the info off of the work order and she tells me it will be cleared up. I pay my bill again minus the equipment charge and hope everything works out. A couple of weeks roll by and I come home from work to find out I have no service. Call yet again and find out the charges haven't been resolved and they've cancelled my service because of it. Speak to another manager who reactivates me and promises me again that it will be taken care of. A few more weeks go by and my service is cancelled again for the same thing. At this point I'm beyond fed up. I call in and talk to managers 3 times in the coming weeks, each promising they'll get it taken care of. I request call backs and never receive them once. At the end of April after they cut off my service yet again, I finally call and cancel everything with them. I file a complaint with the BBB and a week later receive a call from someone high up stating they've taken the charges off my account and have given me a credit of $200 for the inconvenience. Great, I'm done with Comcast, have sent their equipment in and paid off anything I owed them. I figure I'll be receiving my credit in the future and will finally not have to deal with it anymore. 2 months later a tech shows up at my house saying he's here to disconnect the cable feed and pickup my equipment. What!? My equipment that was mailed in to them? He has me sign a sheet saying that the equipment was already returned and I let him in to the back yard to verify the cable was disconnected when I switched over to another provider two months prior. I received a letter from a collection agency a few weeks later stating I owed comcast $649 for equipment and service charges. Call comcast again and they say they still don't have my equipment and that my shutoff date was July 7th, over two months after I cancelled with them. After multiple phone calls and interactions with Comcast I think everything is cleared up again and am told they located the equipment and my bill is $0. Granted I haven't received the $200 credit I was promised but I decide to cut my losses at this point. Fast forward to now, a month and a half after this and I receive another letter from a collection agency saying I now owe Comcast $270 for service. I call yet again and am now told that this is for service from May to July. There are no managers available to talk to and I should receive a call back the next day. Nothing so far, if I don't hear from them within the next 24 hours I'll be filing another complaint with the BBB as it seems that's the only way to have things resolved with this ridiculous excuse for a company.
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ID
#358742 Review #358742 is a subjective opinion of poster.
Location
West Palm Beach, Florida
Service
Comcast Service Transfer