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I had their services for 12 days and it never worked. They came out 3 times and so it did not work. Every time I had to call in and go through prompts and explain from the beginning what was wrong. Three times I was promised to get a call from a supervisor that never...
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Review
#1311820 Review #1311820 is a subjective opinion of poster.
Service
Comcast Cable Tv Service
Reason of review
Bad quality
1.9
Details

Update by user Aug 24, 2018

Comcast did contact me in this one, but their response is disappointing, they said the advertised speed is for direct wire connection, and not guaranteed for wireless... First of all, when I was signing up for internet service, the rep on the other end of the line...

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Review
#1311100 Review #1311100 is a subjective opinion of poster.
Service
Comcast Internet Service
Cons
  • Not as advertised internet speeds
  • Inconsistency between reps
  • With all of their pricing policies it is very confusing
Reason of review
Not as described/ advertised
too many unsatisfactory times that the global customer service rep could not solve my problem and sometimes their English is so bad I can't understand them. My wife and I decided to change our mobil phone provider after nine years. We wanted to go with comcast because...
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Review
#1308562 Review #1308562 is a subjective opinion of poster.
Service
Comcast Customer Care
Reason of review
Poor customer service
1.0
Details
Friends, please learn from my very painful mistake! COMCAST'S INCOMPETENCE IS ASTOUNDING! THEY WILL DAMAGE YOUR CREDIT AND OVERCHARGE YOU!!!! Super long story long, I had Comcast as my cable/internet/security provider in Jackson, MS (Yes, you are correct! That WAS 4...
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Review
#1308361 Review #1308361 is a subjective opinion of poster.
Service
Comcast Bundle
Reason of review
Return, Exchange or Cancellation Policy

Overpriced lousy service. | Comcast review

1.6
Details
Service stinks and overpriced. Must fight to get service fixed. They'll never offer credit or get to you for several days. Demand all in writing. Report to FCC, FTC, UTILITY COMMISSION and small claims court works.
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Review
#1299301 Review #1299301 is a subjective opinion of poster.
Service
Xfinity Bundle
Reason of review
Pricing issue
1.0
Details
I am retired and on a very tight budget. Today I went to the pharmacy to pick up my medicines and my debit card kept declining. I called the bank and realized Comcast had deducted over $550 from my account. When I called Comcast to ask why, I was told someone would get...
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2 comments
Anonymous
#1521906

Dispute the charges with your bank and then put a stop on Comcast so they cannot pull anymore.

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Review
#1297368 Review #1297368 is a subjective opinion of poster.
Service
Comcast Customer Care
Reason of review
Problems with payment

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Verified Reviewer
When I signed up for TV, Internet and Phone service with Comcast, I asked specifically when will my 1st bill would be due. I was told 30 days from installation and no other information was given for me to make an informed decision. 30 days from the 06/27/18...
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Review
#1291187 Review #1291187 is a subjective opinion of poster.
Service
Comcast Bundle
Reason of review
Pricing issue
3.3
Details
My Mom and I went to Comcast yesterday. June 26th 2018. She took back her router. The lady started arguing with me & my Mom. Saying we were on a contract??? That we never signed?? When we asked her to make a copy of the contract she said only her supervisor can print...
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Review
#1290398 Review #1290398 is a subjective opinion of poster.
Service
Comcast Customer Care
Reason of review
Poor customer service
1.8
Details
Been a customer with Comcast for over 8 years, never late with a payment, automatically rolled me over into another 2 year agreement, increased my monthly payment by $26 and took half of my channels away. Now I'm stuck in another 2 year agreement, and all I receive was...
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Review
#1289817 Review #1289817 is a subjective opinion of poster.
Service
Comcast Bundle
Pros
  • Well mannered customer service rep
Cons
  • Not willing to work out a price deal for being a loyal customer
  • Price increase for my basic package
Reason of review
Pricing issue
Loss
$100
Preferred solution
Price reduction
Tags
  • Price Increase

Beginning to hate this service | Comcast review

1.0
Details
Beginning to hate this service - Comcast review
Beginning to hate this service - Comcast review
My XFinity xr2 Remote has gone out 3x in one month This evening my tv out is scrambled there is nothing wrong w my television I am paying almost $200 a month Svc Rep of course could not fix This is ridiculous I cannot even use my Smart TV functions They have me under a contract unknowingly After this I am dropping everything w them Very dissatisfied customer but they don’t care If every dissatisfied customer dropped them it would send a message
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Review
#1286615 Review #1286615 is a subjective opinion of poster.
Service
Comcast Internet Service
Reason of review
Damaged or defective