Latest review first
Comcast in Philadelphia, Pennsylvania - Lousy Experience
I was a Direct TV subscriber when Comcast knocked at my door offering service. I was with Direct TV for 7 years and never had trouble, and my bill never went up. I switched to Comcast because I missed watching the Flyers. My bill was $136.00 for a few months. Fast forward to now. Without any change in my service, my bill is over $300.00. To make matters worse, I compared my bill with my neighbor. He was paying $225 for more service. He has 6 boxes, 2 of them are HD and 1 is a HD DVR. He has upgraded internet and phone. But my bill was higher.. That is just the start if my complaint. I called on Monday 8/12/13 to cancel my account. The nice lady who answered the phone calmed me down and sold me on the new X1 platform. She scheduled an appointment for today, 8/15/13 between 3-5pm. I left work early to be here. NO ONE SHOWED UP!! I am a business person. I do not know how Comcast does business, but this is ludicrous. No even a courtesy phone call to say someone would be late, or not showing. I then called Comcast (1800-COMCAST) after 5pm and again spoke with a very nice lady on the phone. I told her that I wanted to cancel my service (VERIZON FIOS is now in my area and they offered a significant price reduction over my Comcast bill for better service). I was told that I was going to be transferred to another department to cancel my service. I waited what seemed like an eternity, and then was disconnected. REALLY?? Is this the Comcast business model? Can I get some service for my freaking $300 a month bill. I'd like to have Mr Roberts call me to explain, but I'm sure he has other things to do. What can and will be done to rectify this problem? Chris
Comcast in Carpentersville, Illinois - Another cable across the yard I didnt need
I recently upgraded my Comcast internet service, which I have had for over 8 years, to the triple play deal that Comcast has offered me. I didn't notice until two days later that the technician ran a very long cable across my back yard. I actually tripped over it one evening playing with the kids in the back yard. I know its kind of embarrassing but WHAT THE *** IS THAT CABLE FOR since I already was a customer and there was a line already ran underground about 7 years ago. This is a brand new area and I have had zero problems so don't tell me the cable is bad. I toned the *** thing out myself so I know it works. I called Comcast and no one could give me an explanation. I already had Comcast for the last 7 years and I was a previous Comcast cable customer before that. There was already a cable in the ground from my house to the box in the back of my lot. Why did the tech cut my lines and run a new cable? If this doesn't get resolved asap I will cancel not only my tv and phone but my internet as well which I had over 7 years. I talked to a manager named Robin which was completely useless. I was told that someone will not be out to my property for 10 days. I keep my yard pristine the last thing I want is someone trenching a line I don't need. I have not given Comcast permission to trench a line especially since a line already exists. If I catch someone digging in my yard there is going to be *** to pay and that tech will have the worst day of his/her life..... This is totally unacceptable. The worst part yet is my lawn service is coming tomorrow and if I disconnect my line now I not only loose internet but phone and TV as well. We work from home and I can't even revert back to just my internet service since the half wit tech cut the previous coax at my box about 3 inches off the ground. I guess tomorrow I will have to remove the cable myself and go get a coupler from home depot and repair the cable the tech cut to have my internet restored.
Comcast has the worst customer service!
THE WORST CUSTOMER SERVICE!!! Comcast increased my monthly billing rate by $25 twice without informing me. I got fed up and discontinued their services and made sure I had a ZERO balance on my account. Much to my surprise I received a letter from a collections agency regarding a Comcast equipment. I NEVER used or rented an equipment from Comcast as I had my personal router and modem! I called Comcast and was assured that it would be taken care of. I did not hear back so I called the collections agency and was told that Comcast did not contact them. I called Comcast again to make the correction with the collections agency...hopefully they get it right this time! By far the worst customer service experience.
My problem began a couple days after my recent Comcast installation. My cable modem would disconnect from Comcast's network at random. Some days as many as 6 or 8 times in a day, some days not at all. Installing a new cable modem didn't help, so I installed a PC a few feet from the modem, and fed the rest of my network from that computer. Then when Comcast disconnected from the cable modem I found that I could ping every device on my network, but nothing on the Comcast side of the modem. Communicating this on several occasions to the people at Comcast (all but one of whom seemed to be pretty "low wattage" types) I was asked a breathtaking panoply of *** questions (is your router plugged in?) and been told some Cosmically *** things (it's your modem/router/wiring/computer) which clearly weren't very helpful. I was expecting them to next say "It's George Bush's fault". Today a Comcast chat "analyst" had me perform various Moronic operations, only to disconnect when I pointed out that none of them were germane to the problem. Enough of these *** Comcast will be History at my place shortly!
Comcast in Labelle, Florida - Can not get my service fixed.
Moved to a new place on Saturday. Comcast was to transfer my service, so all I had to do was connect my equipment in at the new place. Of course it did not work and I have been on the phone every day trying to get it fixed. Every call they want to keep doing the same things over and over. It took forever to get them to agree to send some out to fix the problem. They day comes and no one shows up. I call and they say they don't have a record of the appointment, even though I have a ticket number they gave me. (which turns out is meaningless.)
Comcast in Jacksonville, Florida - Worst Customer Service on the Planet
I knew Comcast was the worst company in the world when I signed up, but AT&T has not run fiber to my neighborhood yet, and they are the only competition in Memphis. They butchered the install process, but all worked well for a couple years. Then, a month ago, inexplicably, my Internet access dropped EVERY TIME IT RAINED. It would be out for hours. The useless *** at the level one help desk in Singapore or the Philippines, were, as usual, useless and annoying, when you could get through, when you weren't getting disconnected after getting in. An onsite tech told me I had "low signal" and someone else would have to go up the pole to fix it. Someone else came, went up the pole, but it wasn't fixed. Comcast *** up and didn't show up for appointments to run new cable to my house not once but TWICE. After the second no-show, I fired them, but every waterhead you talk to wastes precious minutes of your life with their annoying retention efforts. I had to yell at everyone I was connected with in order to get them to shut up and cancel my service. Comcast is the WORST company in the world, period, end of story. They suck this bad because they know they can.
Comcast in Peoria, Illinois - Internet is slow
I used to have 18mbps internet and they increased the price just $72 all of sudden just for internet,i called customer service and they offered me BOOST internet which was really slow and not buffering,couldn't see netflix ,youtube and nothing.I called them again and technician came and replaced comcast router,but still same,technician came and placed in another room and said its router issue even though iam using comcast router.I checked my speed and it is still 10-15mbps which i supposed to get 30-35+ mbps for boost.I keep on following and waste of time and iam really pissed off.
Comcast in Glen Ellyn, Illinois - Terrible Internet! Calling "customer service" all the time
This Internet has not worked properly since day one! I am writing this on my IPad because my Internet is out again! I get terrible reception, my wireless devices are always prompting me to use the neighbors WIFI because it has a stronger signal. I have wasted days of my life on the phone with Comcast and waiting for service to come out. I cannot use wireless in the next room, I literally have to be next to the modem. They told me I need to buy a router! Can someone tell me why I should have to go BUY stuff to make their stuff work? When customer service says my signal should be able to cover my house (I would be happy with 25ft!). There is nothing good about this, DO NO GET COMCAST INTERNET!
Comcast in Bayville, New Jersey - Ms. rusciano
Bill went up without notice. Called they saud that is the pfice . Period! In june we received comcast "services & pricing" effective june 15, 2013. We decided to drop the triple play and get the double play, since we have unlimited minuetes on our cell phone. They said couldn't do that . I asked "why not" its in your pricing paper you just sent out in june. They said its for new customers. I said that No Where on your new prices paper does it say "new customers." He said I would have to pay for single prices because I'm down grading. I told him we have been a customer for 12 years, why can't we get the double play prices? He said its policy if you downgrade from a triple play package. I called headquarters at 215-665-1700 .WAITING FOR CALLback.
Comcast in Pleasanton, California - Overcharges every month
I have to give a heads up to any future comcast customers. They have given me the worst time with phone calls and fixing issues.. 1. Horrible internet speed and they keep on blaming our computers, room partitions or neighbours stealing wi fi. 2. Please, check your bills- every line - I mean- they will surely charges you at least 20-40$ more every month for a service you had cancelled way back. 3. They will reduce your bill to random amounts so that we stop bugging the for answers. Good luck from my end.. I disconnected my services. Thank you.
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