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Comcast Stinketh

My problem began a couple days after my recent Comcast installation. My cable modem would disconnect from Comcast's network at random. Some days as many as 6 or 8 times in a day, some days not at all. Installing a new cable modem didn't help, so I installed a PC a few feet from the modem, and fed the rest of my network from that computer. Then when Comcast disconnected from the cable modem I found that I could ping every device on my network, but nothing on the Comcast side of the modem. Communicating this on several occasions to the people at Comcast (all but one of whom seemed to be pretty "low wattage" types) I was asked a breathtaking panoply of *** questions (is your router plugged in?) and been told some Cosmically *** things (it's your modem/router/wiring/computer) which clearly weren't very helpful. I was expecting them to next say "It's George Bush's fault". Today a Comcast chat "analyst" had me perform various Moronic operations, only to disconnect when I pointed out that none of them were germane to the problem. Enough of these *** Comcast will be History at my place shortly!
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Review
#439898 Review #439898 is a subjective opinion of poster.
Loss
$1

Comcast in Labelle, Florida - Can not get my service fixed.

Moved to a new place on Saturday. Comcast was to transfer my service, so all I had to do was connect my equipment in at the new place. Of course it did not work and I have been on the phone every day trying to get it fixed. Every call they want to keep doing the same things over and over. It took forever to get them to agree to send some out to fix the problem. They day comes and no one shows up. I call and they say they don't have a record of the appointment, even though I have a ticket number they gave me. (which turns out is meaningless.)
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Review
#439833 Review #439833 is a subjective opinion of poster.

Comcast in Jacksonville, Florida - Worst Customer Service on the Planet

I knew Comcast was the worst company in the world when I signed up, but AT&T has not run fiber to my neighborhood yet, and they are the only competition in Memphis. They butchered the install process, but all worked well for a couple years. Then, a month ago, inexplicably, my Internet access dropped EVERY TIME IT RAINED. It would be out for hours. The useless *** at the level one help desk in Singapore or the Philippines, were, as usual, useless and annoying, when you could get through, when you weren't getting disconnected after getting in. An onsite tech told me I had "low signal" and someone else would have to go up the pole to fix it. Someone else came, went up the pole, but it wasn't fixed. Comcast *** up and didn't show up for appointments to run new cable to my house not once but TWICE. After the second no-show, I fired them, but every waterhead you talk to wastes precious minutes of your life with their annoying retention efforts. I had to yell at everyone I was connected with in order to get them to shut up and cancel my service. Comcast is the WORST company in the world, period, end of story. They suck this bad because they know they can.
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1 comment
Anonymous
#700515

U-verse was horrible, but it was perfect compared to Comcast Xfinity.It's hard to know where to start, but the condensed version includes customer service people who outright lie, DVR receivers that break after a few weeks and more. In our first seven months with Xfinity, we are on our fourth HD DVR receiver, or we will be if Comcast ever get us a new one.

More than a week ago, we were promised by one customer service rep that a replacement would be here in 3-5 days. When it did not show up, we called to ask where it was. The CS rep who answered yesterday apologized -- the one thing Comcast reps can actually do -- but explained that the replacement DVR had never been ordered. We were waiting on something that would never arrive and had we not called, we would not have known.

The rep said he would get one overnighted to us to arrive on Thursday. We even spoke to a customer service supervisor who confirmed the express delivery was in the works. As Thursday is winding down, I called Comcast again to see where our overnight shipment was. Once again, it was never ordered.

At Comcast, customer service is non-existent because the company is staffed with incompetent ***. Not only are they incompetent; they are, for the most part, bold-faced liars. Comcast will tell you whatever they think you want to hear.

The person who posted that Comcast has the worst customer service of any company in the world was close. Actually, Comcast isn't the worst, but if it improves a bit it can be.

Review
#439044 Review #439044 is a subjective opinion of poster.

Comcast in Peoria, Illinois - Internet is slow

I used to have 18mbps internet and they increased the price just $72 all of sudden just for internet,i called customer service and they offered me BOOST internet which was really slow and not buffering,couldn't see netflix ,youtube and nothing.I called them again and technician came and replaced comcast router,but still same,technician came and placed in another room and said its router issue even though iam using comcast router.I checked my speed and it is still 10-15mbps which i supposed to get 30-35+ mbps for boost.I keep on following and waste of time and iam really pissed off.
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1 comment
Anonymous
#700275

I just want to share some information with you that the tech obviously didn't. You will never get the top speed that Comcast advertises when trying to obtain it wirelessly.

Nor will you get it with any other provider. The reason is simple, you lose bandwidth doing over the air transmission. The speed you are telling me your getting, 10-15mps, is the minimum speed you will get when your supposed speed is 30 or 35 Mbps. Do yourself a favor, hook direct to the modem and go to speedtest.net and I bet you your speed wireless hookup is between 30-35 Mbps.

Besides, Comcast doesn't guarantee speeds nor does their competitors. That is why they say up to.

Review
#439028 Review #439028 is a subjective opinion of poster.
Loss
$80

Comcast in Glen Ellyn, Illinois - Terrible Internet! Calling "customer service" all the time

This Internet has not worked properly since day one! I am writing this on my IPad because my Internet is out again! I get terrible reception, my wireless devices are always prompting me to use the neighbors WIFI because it has a stronger signal. I have wasted days of my life on the phone with Comcast and waiting for service to come out. I cannot use wireless in the next room, I literally have to be next to the modem. They told me I need to buy a router! Can someone tell me why I should have to go BUY stuff to make their stuff work? When customer service says my signal should be able to cover my house (I would be happy with 25ft!). There is nothing good about this, DO NO GET COMCAST INTERNET!
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1 comment
Anonymous
#700949

Comcast has a router/modem box. Go to comcast with old box n ask to switch out for the router combo box.

Review
#438921 Review #438921 is a subjective opinion of poster.

Comcast in Bayville, New Jersey - Ms. rusciano

Bill went up without notice. Called they saud that is the pfice . Period! In june we received comcast "services & pricing" effective june 15, 2013. We decided to drop the triple play and get the double play, since we have unlimited minuetes on our cell phone. They said couldn't do that . I asked "why not" its in your pricing paper you just sent out in june. They said its for new customers. I said that No Where on your new prices paper does it say "new customers." He said I would have to pay for single prices because I'm down grading. I told him we have been a customer for 12 years, why can't we get the double play prices? He said its policy if you downgrade from a triple play package. I called headquarters at 215-665-1700 .WAITING FOR CALLback.
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Review
#438609 Review #438609 is a subjective opinion of poster.

Comcast in Pleasanton, California - Overcharges every month

I have to give a heads up to any future comcast customers. They have given me the worst time with phone calls and fixing issues.. 1. Horrible internet speed and they keep on blaming our computers, room partitions or neighbours stealing wi fi. 2. Please, check your bills- every line - I mean- they will surely charges you at least 20-40$ more every month for a service you had cancelled way back. 3. They will reduce your bill to random amounts so that we stop bugging the for answers. Good luck from my end.. I disconnected my services. Thank you.
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Review
#438584 Review #438584 is a subjective opinion of poster.
Loss
$100

Comcast in Portland, Oregon - Replaced modem without battery!

A month ago I spent a day of my life being rerouted by Comcast for help. My internet and phone went down and in the long run they had me take my modem in for a replacement. The new modem is working---But now I have received an e-mail saying that my modem battery must need replacing ( nice that they can detect this ). There is no battery in my new modem and I need to purchase one for $36.00. They took my old modem that had a battery and gave me one without--- their ineptness took a day of my time. Now I have made a few phone calls and am being played with phone hold and reroute game again. I refuse to pay money for something they took and my time and energy is too important to waste again on Comcast's ineptness. I believe their policy is to make money off of people who give up the argument.
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Review
#438183 Review #438183 is a subjective opinion of poster.
Loss
$36

Comcast - horrible customer service!

I have split services between ATT (cel phone/land line) & Comcast (TV/internet). I live near the water and my home cel connection is intermittent and requires ATT's M Cel to transfer the call to cable (Comcast) to have steady cel connection. ATT has bent over backward to help me. Ultimately, it appears as if the internet connection is breaking periodically which causes the M Cel to reboot (takes hours). Comcast makes it impossible to get to an intelligent tech person to help investigate this problem (Indians that use scripts, promises to call me back that never happen, text chatting with idiots that "can understand how I feel" but refuse transfer me to someone who can help me over the phone. This is a complex problem that requires advanced tech. Don't believe a word about Comcast and their responsive customer service. Their fees keep going up and the customer service is insulting. ATT is vastly better and you can get to a state side tech who can get it done.
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Review
#437849 Review #437849 is a subjective opinion of poster.

Comcast in San Francisco, California - Missed appointment - retaliation internet disconnected

I had an technician not show up for an appointment. When I called to say he hadn't shown up, about 20 minutes later my internet modem was deactivated. I got a call from someone saying they would not come back out to do the phone install because I was not home. I was home all day - they had some story that some unnamed person told them I was gone and it was my fault and I should not have picked that appointment time, and then hung up on me. The truth is COMCAST picked the appointment without even telling me. I called to complain about the person who hung up on me and was told it would take TWO WEEKS to find out who that person was. I got another person on the phone, and they told me the person in 30 seconds. So they lie, rude to customers, retaliate on customers, and just don't care. It has been two days and I haven't heard from anyone, I keep calling and they keep giving me "incident numbers" and saying someone will escalate my install and contact me. NOTHING. I called support for internet service and was told my modem had to be reactivated. I pulled the logs from the new modem, and a signal was sent shortly after my phone call to complain to disconnect my internet service.
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Review
#437511 Review #437511 is a subjective opinion of poster.
Loss
$85