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Comcast is a cheat and a thief.

on feb 6th i no longer continued to receive my expanded cable service. on march 5 th i receive a bill for the services i did not received. when i called, they explained that those channels went digital. that is fine with me but what about the fees i payed for services not received. they said they were sorry, but they could not credit my account. since when can't a billing dept credit an account? the truth is, they don't want to do it, and that makes them a thief cos they know *** well i could not have received those channels without their new equipment. i have been a costumer for atleast 17yrs, and now i have canceled all comcast services cos i don't do business with cheats and thieves. btw- they wanted to charge a cancellation fee, they should be more concerned with how their actions have lost a long standing customer.
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2 comments
Anonymous
#775262

Comcast is *** cheater! They steal money from customer by a gimmick billing system.

Anonymous
#476502

Comcast lost me as a customer in 3 months and I call them a thief as well.

What a sorry excuse for a company, the Consumerist.com's 2010 Worst Company in America, and a perennial contender of the title.

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ID
#302940 Review #302940 is a subjective opinion of poster.
Location
Bellevue, Washington
Product
Comcast Account

Comcast Customer Service Negligent!

I have read post on how the customer service rep would not allow spouses to access their spouses account without permission from him or her and I just start crying. Comcast let a perfect stranger call in and reset my online password and now he is harassing me and everyone that was on my call history. He told them he was my husband. How could they let this happen. I hate Comcast and am seriously thinking about filing charges. What kind of training do they do at Comcast. I canceled my account and they had the nerve to ask me when I wanted to restart the services. ARE YOU SERIOUS!!!!!!!!! I am scared to death for me and my children, this man has all my info!!!
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2 comments
Anonymous
#444039

No I don't have a husband!

Anonymous
#443740

Was your husband listed on the account?

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ID
#302781 Review #302781 is a subjective opinion of poster.
Location
Atlanta, Georgia
Product
Comcast Account

Lied to by Comcast rep.

Update by user Apr 06, 2012

Not being able to find satisfaction with comcast (call 10 times with THE SAME QUESTION, get 10 DIFFERENT answers), we closed our TV account and bought Dish Network services. So far, so good.

We\'re happy with more choices for less money, and I am diligently exploring possibilities to switch our internet service from comcast to someone else. Problem is, the sellout *** in the city council of Pueblo must have given monopoly on broadband to comcast. I wonder who got paid and how much.

Still, I will keep looking. I want to get AWAY from comcast, as soon as possible, and as far away as possible.

Original review posted by user Mar 06, 2012

Unable to fit latest comcast price increase into my budget, I called to see what options could they have to lower my monthly bill. I was lied into a 2 year contract, under following conditions: $80/month for first 12 months, and $100 for the remaining 12 months; and NO changes in the channel lineup. Today to our dismay, we discovered that the channels we watched the most before they "bundled" our tv and internet services, simply vanished. I called comcast, and was told that the $80/month is true only for 6, AND NOT 12 months, and the channels that went missing - we were never supposed to receive them anyway. Yes, but we can PURCHASE them now, for only additional $10/month. What a bunch of *** *** liars. We are going to ditch their services as soon as I find a passable replacement.
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ID
#302758 Review #302758 is a subjective opinion of poster.
Location
Denver, Colorado

Comcast didnt want to repair my cable box.

I called comcast to fix my cable box ,but was told i needed the person whos name was on the account to talked to them before they could come out which is my husband who is unavailable for 6 months.So i told them that and was told they could not repair my cable or make any changes without his approval. Now i told them iam not making any changes i just wanted them to fix my cable box before six months.Who tells someone to wait that long for service? poor customer service. WHAT A JOKE.help me please.
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1 comment
Anonymous
#443705

what is the exact issue?....does the box reboot or does the pic break up?....

ID
#302707 Review #302707 is a subjective opinion of poster.
Location
Rochester, New York
Product
Comcast Account

Comcast cable suxpigwang

Ok. I ordered service a while back, installation done wrong, never got my wireless box and now they are screwing up my credit because they have turned me in to a collection account despite my multiple feeble attempts to get thru to a person to help resolve the issues. A supervisor was supposed to call me back each time and never did and now my credit score has dropped just low enough that i cant buy the house i needed to be able to move myself and my kids into all because they are trying to collect money they dont deserve. I hate them. I hateeverything about those fat rich nut sacs who dont care enuf to just fix their mistakes.
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ID
#302583 Review #302583 is a subjective opinion of poster.
Location
Suffolk, Virginia
Service
Comcast Installation

Comcast - Maybe I'm unreasonable

Below is a transcipt from my online chat with a Comcast agent. Edited to remove my address and email. Am I being unreasonable? CHAT ID: FABFFB1B-XXX7-48BE-90F2-1A6FDC76A00D Problem: Need my online id and password John Michael > Hello Jason, Thank you for contacting Comcast Live Chat Support. My name is John Michael. Please give me one moment to review your information. Jason > My Issue: Need my online id and password John Michael > Jason, I apologize for any inconvenience this may have cause you. Rest assured I will do everything here on my end to help you log in to your account. John Michael > I understand that you are having problem with your password which prevents you from logging in to your account. Is that correct? Jason > yes John Michael > Jason, I can understand that it can be difficult to remember logins and passwords. With Comcast, we allow you to manage all your accounts with just one login and password, so let me take care of this for you right now. John Michael > By the end of this chat I am sure we will have resolved this issue together to your satisfaction. John Michael > What username are you using to access your account? Jason > xxxxxx@gmail John Michael > Thank you for providing the information. For security and verification, can you please provide the account number. John Michael > Jason, are you still there? I am still here to help you and provide you support with your Comcast Services. Jason > i don't have the account number John Michael > Jason we need the account number in order to pull up your account. Jason > well i guess i will not be able to log into my account and pay my bill. It's already past due because I haven't had time to deal with this. What can I do? John Michael > You can actually give us a call and process the password reset over the phone. Then you can try logging in and process the payment on line free of charge. John Michael > You may give us a call at 1-800-934-6489 Jason > That's why i havnt dealt with this already. I takes half an hour on the phone every time i call, and I still will not know the account number that they need. The website suggests this chat so thats what i did. Now i've wasted 15 min for nothing. This is typical of everytime i deal with comcast. Im tempted to just cancel my account and go with Dish, i hear they have much better service. Why cant i just reset my username and password online like every other service Jason > I dont have my account number because i dont get paper bills. John Michael > Jason, we cannot locate your account here on my end. John Michael > Jason, what comcast services do you currently have? Jason > Really!! I have service at removed my address Jason > CATV only John Michael > Then we can register a comcast ID for you. Can you please provide an active email where you can send a link so that you can register a comcast ID together with your complete name and drivers license number. John Michael > Jason, are you still there? I am still here to help you and provide you support with your Comcast Services. Jason > Im here, looking back through my emails comcast Jason > emails from comcast John Michael > Jason can you please provide an active email together with your complete name and drivers license so that we can send a link in order for you to register a comcast ID. Then log in and pay your bill. Jason > i found my original activation email from comcast where i already went through all this Jason > Unfortunatly it does not have my username/password John Michael > That is why you will need to register a comcast ID. John Michael > Can you please provide the information, above. Jason > xxxxx@gmail is my valid email address i am already using with comcast Jason > i dont have my drivers license, why do you need it? John Michael > Its for security and verification. Jason > im already registered John Michael > I already have it with me. Can you please provdie your complete name together with your drivers license for security and verification. Jason > If you have it, why did you say you can't find my account? why did you ask me to re-reigister? Jason > Do you think im an imposter who goes around paying other peoples bills? John Michael > I just found your account. The email is already deactivated. We need to register a comcast Id and you need to verify security information. Drivers license is the security verification. John Michael > Jason, I will see if you may be able to log in to your account with your comcast ID. I will reset the password however you need to verify security information. Jason > why is my email deactivated? im still getting emails from comcast Jason > bottom line is I don't have my drivers license, im sitting in my office and dont need it with me, i dont have it memorized John Michael > Then we cannot make any changes on the account since there are no security information verified. I *** you understand that it is for the security of the account. Jason > i dont want to make changes, i just want to use the email i already have registered with comcast, to pay my bill, why is this so hard? can you at least send me my account number so i can go hang on the phone the phone for half an hour or more to try and pay my bill John Michael > Jason, I cannot provide any information regarding the account since you are unable to verify security information. Jason > Really!! so the only way i can access my account is with the Comcast account number or my drivers license? I've never seen the account number, and cable TV has NOTHING to do with driving a car. What if i was an old person who didn't drive? John Michael > I completely understand where you are coming from. However we need to verify security information. John Michael > Jason, are you still there? I am still here to help you and provide you support with your Comcast Services. Jason > Im looking now at 788 bad reviews at http://comcast.pissedconsumer.com/ (where I intend to post a transcript of this conversation.) This is unbelievable!! With every other online service I use (including banks, utilites, etc) i can do what i'm asking you to do with a click of a single 'forgot password' button. John Michael > I completely understand where you are coming from. I hope you understand that you need to verify security information so that we can reset the password and provide you a temporary password so that you can log in and process the payment. However, if you are not able to verify security information, we cannot process the reset. Jason > Im telling you now. If we cant get this resolved, and I have to take the bus back to my apartment to get my DRIVERS LICENSE to resolve my CABLE BILL, then I WILL be CANCELLING within the next couple of moths (sooner if i can get Netflix connected to the TV) John Michael > I really do apologize for the inconvenience. However its just for security and verification. You can chat back with us when you already have the information. We are open 24 hours everyday. John Michael > Jason, are you still there? I am still here to help you and provide you support with your Comcast Services. Jason > So be it. Good day John Michael. Thanks you for your patience. I will be cancelling as soon as I have an alternative in place, and this transcript will accompany my complaint when i cancel. I will also be posting this transcript everywhere i can online, Facebook, the above mentioned site, consumeraffairs.com, my personal blogs, etc.... John Michael > I do apologize for the inconvenience. Jason > it looks like my bill will go unpaid, so i may not need to worry about cancelling....
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2 comments
Anonymous
#444426

Who leaves their house without their id. And as pat said they must be able to verify your id to release info in accordance with privacy laws!! Also by the way old people who do not drive still have id cards!!

Anonymous
#444410

Federal law prohibits companys from giving this info away over internet with out expanded security info.

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ID
#302358 Review #302358 is a subjective opinion of poster.
Location
Washington, District Of Columbia
Service
Comcast Tv Service

Comcast horrific "customer service"

We have been a long time Comcast customer and had their bundle service. Besides never getting our info right and losing a payment, we were besically satisfied. That is, until we decided to kill our cable and home phone. However, we wanted to keep the internet service because they did have a fast speed and they were running a special. These *** told us that their "special" was for new Comcast customers only (way to screw your EXISTING customers, Comcast!) and that we would be charged $69.99 for internet service (the special was for $19.99!). We also asked them to just leave the basic channels so we could at least watch a few network shows. These idiots disconnected everything (I'm sure on purpose). We contacted the local service center and the guy was pretty nice and told us a few options and to call the 800 number again and explain what he told us. The ***, Gene (real name, I'm sure), told us that the deal the local guy mentioned had "just expired" and was no longer available. After ripping him a new one and demanding to speak to a supervisor he went away for 5 minutes, came back and told us we could get the deal. Then this *** continued to ask if we wanted to add HBO!! Are you kidding me? My 8-year-old has better common sense than this ***. All I have to say is Comcast has the WORST customer service department I have ever had the misfortune of speaking with. Brutal.
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ID
#302328 Review #302328 is a subjective opinion of poster.
Location
Charlotte, North Carolina

Local Comcast station cut of the end of a show to have a commercial

Miami Fl Comcast channel 387 was showing a Dominick Dunn show and at the very end of the show, cut it of with a commercial (sponsored by ComCast) about North Miami's government. I was livid. This has happened before. Customers who are "locked into services from ComCast" have no recourse but to put up with this, but as a consumer who uses all of Comcast's services (computer, phone, TV, etc. I find this type of behavior inexcusable. The powers that be at ComCast should be made aware of this problem and get it corrected or they will soon lose a customer.
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ID
#302172 Review #302172 is a subjective opinion of poster.
Location
Miami, Florida
We have a time-share in the Sarasota area in Florida. This past fall management of some 40 units were told that they had to convert to DTA boxes as mandated by FCC in order to convert the digital signal to an analog signal. Our option was to install two DTA boxes in...
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8 comments
Anonymous
#1241747

Maybe you and the rest of the home owners should be involved in the decision making when it involves a large community set up like that. If the community approved it you are at the communities mercy not Comcast.

Functionality of cable company equipment is explained during the sales and installation process. And if you are not sure ask. The worst question in the world it the one you don't ask. Furthermore, your lineup is custom to some degree.

Again this goes back to who voted to have the system installed and they should have made you aware.

As it appears I side with your frustration, but this is the community managements fault. They did not do their duties with including the residents.

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ID
#300264 Review #300264 is a subjective opinion of poster.
Location
Longboat Key, Florida
Service
Comcast Tv Service
I read in the local paper and received Comcast mailing noticces that ALLL customers in my area were being required to switch to digital cable. If we did not do so by March 6th, we would not longer have cable service. I contacted Comcast and they told me they could...
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6 comments
Anonymous
#733215

sell your t.v.

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ID
#300068 Review #300068 is a subjective opinion of poster.
Location
Kissimmee, Florida
Service
Comcast Service Transfer

Comcast goofed spelling of name and I'm inconvienenced

Comcast screwed up my wife's name. I specifically told them how she spells her name 'Laurie' and yet somewhere in their processing, it was entered, 'Lori'. That really bugs her. When I setup the order, I had to have her on the phone to authorize me. This makes perfect sense since I am not her but putting the account in her name. Well, Comcast did the installation, install guy was great. Logged into Comcast.net for the first time an hour or so after he left and found the mistake. The people on Chat state, not only can they not fix it, but Laurie has to go into a Comcast Office to fix it with her license. Moreover, I am not authorized on the account, so she has to go with my license as well. Wait a minute!! They screwed up the order! Why does she have to go in person! We do a lot of other financial setups and transactions after initial account setup over the Web or via phone, why is Comcast so *** stringent? They had no explanation. Long story short, she went in and they said they fixed it. We get home, log in, and only on the bill is it fixed. All the "Welcome, LORI" and "You are logged in as LORI" are wrong. Tried to fix it and guess what, they said "you have to go into your local office. This cannot be done over the phone." No, hey we screwed up and are putting you through a lot of unnecessary time waste, so here's a credit. Just a too bad, so sad, sucks we screwed up type of attitude.
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5 comments
Anonymous
#456294

Thanks Mustanger, you are spot on. I am the one who makes the decisions.

Guess there is no pleasing some woman, but then they show their intelligence level by making the comments they do.

Wife does not have many pet peev's. But this is one.

Anonymous
#439818

UrMom, really, that's ur comment. Sounds like he's the one taking care of things by placing the order.

And, he tries knows what irritates her. You women kill me.

Complain when men don't pay attention and complain like you when they do. There is NO satisfying you I bet.

Anonymous
#439496

Um, the name at the login can be changed to say whatever you want it to say. Go to customer.comcast.com and you'll see. You can change it to greet you as anything under the sun.

Anonymous
#439210

Sounds like your wife wears the pants. Man up for goodness sake.

John N
#437167

It could have been worse. They could have typed her name as George.

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ID
#300011 Review #300011 is a subjective opinion of poster.
Location
Bloomfield Hills, Michigan
Service
Comcast Installation

Comcast Guarentee

Comcast / Xfinity has a new Guarentee for 100% satisfied customer! The only Guarentee is that at some point each month you will lose service for some unknown reason and that all available technicians are working to fix the problem. EVERY month I have lost all 3 services. It is a shame that you have to call and scream at someone who has no clue what's going on. Our Internet has been dreadful and the service worse. It took 3 days to get someone to fix our service after complaining. I had a guarentee that a service rep would visit one day, only to have the appointment cancelled without my knowledge. Their excuse was we have had lots of sick technicians. Honestly, I don't give a *** about your staffing issues. That's not my concern. Your JOB is to provide reliable service especially when customers pay up to 200-300 a month for premium packages. Long story short, Comcast disabled several older cable modems and stopped service to those premium paying customers without warning. NO ONE had a clue. Not even the so called "supevisor" I spoke with. Today, without fail, our service is out again for the next 5 hours while these *** try to fix the problem with electrical tape and super glue. HORRIBLE company!
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ID
#299519 Review #299519 is a subjective opinion of poster.
Location
Miami Beach, Florida

Comcast Services NOT Customer Friendly and Inconvenient

My Comcast DVR cable box, which my family has only had for a year, no longer works. When I called to see if it could be fixed I was told that I could bring it in and PAY FOR A REPLACEMENT or have someone come to my house and fix it. That would be great, if my family had the money and time to *** from work. I'm not going to pay for a faulty piece of equipment, though, so this is what I will have to do. Thanks for the policy change, Comcast, I really appreciate it!
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1 comment
Anonymous
#439497

Not true.

ID
#298781 Review #298781 is a subjective opinion of poster.
Location
Leominster, Massachusetts

Comcast charges for service I do not have

Comcast is the worst company in the history of the world. I canceled my cable TV (still have internet) last month due to financial reasons. They told me how much my bill would be and I thought I was good to go. I haven't had TV for a month. Oh believe, I've checked. Even bought rabbit ears to try to get local channels. Cable is definitely not on. Well, I received my latest bill, and they're trying to charge me for cable service. This is just one more complaint to add to my VERY long list of Comcast complaints. Now I need to call them, wade through their horrible phone menu, sit on hold for a half hour, and argue them into fixing my bill. Can't wait.
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1 comment
Anonymous
#572075

This also happened to me, and from what I've read, many others. My bill was sent to collections after they told me that it was fine and would correct itself.

If there are others in Florida this has happened to, please leave a comment here.

If I can find many others the exact thing happened to I'm going to contact some class action law firms and see if they will consider taking the case. They may actually be willing to take on Comcast, not an easy task I'm sure, if I can show a long list of people who can become part of the class.

ID
#298776 Review #298776 is a subjective opinion of poster.
Location
Washington, District Of Columbia
Service
Comcast Tv Service

Comcast absolutely SUCKS

So I've been with Comcast since April of 2011, I signed up for their bundle package. In July I start having issues with all of my services(TV, Internet & Home Phone), during the day I'll be disconnected from all 3. I have to call to comcast tech support and they try to help me out, but sometimes they tell me that they can't even reach my device to reset it. I've spoken with Comcast's customer service and they have sent tech to my house at least 3 or 4 times, they come here, spent an hour or two and leave without finding anything. So I'm really pissed now because Comcast had told me that while my problem is going on they'll give me $40 off every month, but as of last month somebody overt there decided that they were no longer going to credit my account, keep in mind I'm still having issues. They want me to work with them and send them some technical test results and spend my time, but they tell me that we are not going to credit your account. Comcast still has NO IDEA of what the problem is.
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1 comment
Anonymous
#1587063

comcast what can you say? they absolutely suck *** . I pay 130 bucks a month for what I have to unplug the router/modem two or three times aday to reset it /I get 129 channels 12 religis/10 Spanish/20music/40 sports and 10 or so home shopping channels worth *** and then they shove a landline up my ass.it,s the worst company I have every had the displeasher to have to deal with in my life.and threre,s nothing I can do about it.{{Redacted}} COMCAST

ID
#298630 Review #298630 is a subjective opinion of poster.
Location
Hyannis, Massachusetts