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Comcast Random Bill Raise

Comcast recently wrote me and told me that they have been "incorrectly charging me for the past 4 months" and that they are now going to raise my bill. But be happy! They aren't going to charge me for the past months that they didn't raise my bill for no reason. Randomly writing customers to notify them that all the sudden they will be charged more? Only a cable company would do this.. I'm not sure how long it will take for these companies that the switching costs for consumers are not that low. Looks I'll be jumping back to a different service soon (verizon, dish, direct).
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ID
#305571 Review #305571 is a subjective opinion of poster.
Location
Richmond, Virginia

Comcast - HORRIBLE customer service and service in general

My fiancee and I moved in January and decided to drop Comcast TV and keep their internet because it was just too expensive, $140 for HD TV box with recorder and service for only one room plus internet. When we moved we were told there was an internet promotion for $35/mo including the modem rental cost. About 20 days ago we decided to add TV and went with the basic TV because they advertised the basic channels which is all we watched. We have an HD TV but didn't go for the HD box because it was too expensive. The final cost per month was around $90. I started researching other companies and found DirecTV for $35/mo that included TV for 3 rooms with HD receivers and an HD recorder for the main room for free with free instillation. We called to cancel the TV and were told that because we "bundled" our internet would now be paying $70/mo...WHAT?! When we added the TV we were told that they would ADD the TV, not change the way we had our service and we were never advised that the price would change. We were also told that we could change our service at any time, and we were never told that the price for our internet would change. How do they think they can get away with this kind of ***? It feels like fraud and entrapment to me. It's not like their prices are even competitive! When we spoke to the supervisor he repeatedly stated there was nothing he could do to help us. We dropped the TV because we were completely and utterly DISSATISFIED with their service and company, and here they are disappointing us again. Worst company I have ever dealt with. We will not be returning to comcast at any point and I will tell everyone I know NOT to get involved with them. They have so many hidden fees and charges that they do not explain and every time you call about them they do not handle it or they lie and say it has been taken care of. Please avoid them.
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ID
#305549 Review #305549 is a subjective opinion of poster.
Location
Columbia, Maryland

3 times i was told something by a Comcast employee that when the bill came in proved to be a lie

i was told that an upgrade would not cost me more twice then the bill came in i was told that a router with built in wifi would not cost me more then the bill came in Comcast employees are all liers and thiefs if your paycheck is from directly or indirecly you ARE A THIEF ok not sure why i have to put in so many words to state a simple truth COMCAST IS A CROOKED BUNCH OF LIERS what part of if you work for comcast makes you a thief don't you understans ok now im making stuff up to make enought words
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ID
#305470 Review #305470 is a subjective opinion of poster.
Location
Houston, Texas
Been paying my cable/internet bill dutifully and respectfully for TEN years. Once Xfinity got in, I noticed the agents are rude, NEVER looking for a deal for you like they used to, (my cable/intenet bill is the highest bill in my month, like many and I EXPECT to be...
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1 comment
Anonymous
#451803

Comcast is not full of rude and unappreciative people.

NOT SAYING YOU WERE RUDE IN YOUR DEALINGS WITH THEM, but let me approach this as to how most customer complaints go:

I am sorry to hear YOU are having problems, I've found that if you get someone you cannot hear/understand/isn't helpful, all you need to do is 2 simple things: ONE: Get your mind right and lower your voice, or TWO: ask for another rep.

YOU are the one calling because you have a problem. That is going to show at the very least, in your patience. You may not be aware, but it may be showing in the terseness of your delivery, or in the inflection in your voice.

My own experiences are these, and they are tried and true with Comcast especially. I have full cable. When the rates start to go up, I call them.

I tell them I am considering going with DirectTV, which is heavily used in my area, and show them I am knowledgeable by quoting the recent prices DirectTV wants to charge me as a first time customer. If you do your research you'll see that DirectTV is very competitive.

Personally, I like being comfortable with the Comcast system so it would take quite a bit to get me to switch, but I have never had to actually do it because comcast ALWAYS ALWAYS ALWAYS lowers my price to stay competitive.

Sweet before Sour: Compliment the company for something they do well, then place your ultimatum in a way that isn't rude.

Comcast is a good company, they are just like everyone else. They want your money.

Other people have a bad day too... just chill out and tell them you'd rather not switch. I have never had to, even though at times my intent was leaning to do so.

Blessings to your day JennyGirl

ID
#305316 Review #305316 is a subjective opinion of poster.
Location
Bothell, Washington
Loss
$180

Comcast Cable Theft is Rampant in S. FL

I have had comcast for the last 5 years here in ft. lauderdale. I have never seen so much Cable theft in my life as I have seen here at our apt building. I dont know if comcast even has a theft or security dept. but I guess they just dont care how many people get free cable. Im tired of paying 130 a month for this *** programming and service that goes out everyother week! TIme to get a box from the flea market and get it free like all the other folks around here I guess. SHEESH. Im over it.
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ID
#304981 Review #304981 is a subjective opinion of poster.
Location
Lake Worth, Florida
Loss
$1000

Comcast Customer Service is awful!!

On demand has been messed up since I set up sevice. They say they are available 24/7. Lies!!! I have called for 7 days straight, different times a day, and I am either hung up on after going thru the automated system or I am left on hold for 20min... Still no resolution to problem. At the beginning of service I was told there will be an appointment set up for my issue, but when that never happened I called and found out the appt was never put thru, I was given a tracking number (bogus number).... still no appt set. Then the problem came about that none of my phone calls would go thru. I have called from my cell phone and work phone. This is the second time I have had to deal with Comcast incompetence, and it has left me bitter with there services. As soon as I find out if AT&T is available in my area I will switch. My issue isn't with my On Demand not working, but with the lack of customer sevice. I will never recomend Comcast and will pass my experience along to others.
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ID
#304796 Review #304796 is a subjective opinion of poster.
Location
Miami Beach, Florida
My mother, 87 and an amputee lost her email when Comcast changed over the method of billing. When she called she was told "it's not our problem." What a way to treat people!!! I called 5 times with no help. I finally was given the number 1-856-317-7272 and spoke...
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1 comment
John N
#449014

I am not familiar with comcast as never had nor ever will, given it's rather bad reputation for customer service. However, I always advise people to not rely on the email client for their particular ISP as if you change companies, your email goes away.

Always have at least two other backup email addresses you can use. I have something like 10. The only kicker is that you have to log in to each one periodically or they will cancel it out for non-use. I use these different email addresses for various things and, of course, they are never in my real name or address.

For example, when you reply to or request info from a company you don't want to keep sending you junk mail, I use one of these throwaways.

Yahoo.com or google.com or hotmail.com all allow you to have free email accounts. Another one is mail.com.

ID
#304697 Review #304697 is a subjective opinion of poster.
Location
Jacksonville, Florida
Product
Comcast Account

Comcast

They have hired a company to go door to door and try to switch people to comcast. They used a ruse of a job for me to get in to my home. Then they tried to get me to switch to them and since I agreed, then cancelled they still turned off my phone service with out my permission. I have been trying since 8:am to get it restored, it is now 5PM and still no phone. This is inexcusable. Comcast should stop these tactics or get out of consumer business. They have succeeded in making me sick with chest pains. This is definitely elder abuse.
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ID
#304502 Review #304502 is a subjective opinion of poster.
Location
Harrisburg, Pennsylvania
Comcast is the most unreliable company to ever exist. They scheduled a day to install services in my home and failed to show up TWICE even after I paid for the first month in advanced. I called 4 times and received 4 different answers. Are they really that big that the...
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1 comment
Anonymous
#465529

You sound like a whinny baby. Sounds like Comcast didn't need you anyway.

ID
#304439 Review #304439 is a subjective opinion of poster.
Location
Washington, District Of Columbia
Service
Comcast Installation

Comcast doesn't come out to solve my problem

my cable is not working and comcast cannot get out here to look at it. My cable and internet go out all the time. But they like my payment/money. I used to like thier service but not now.I will have to start looking at u-verse and at&t for my internet. They use a wireless device in my attic and it just does not work about 80-90% of the time. I pay for high definition but have none.I do not think I should have to write a minimum of 100 words for rhis to satisfy your requiements.
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ID
#304423 Review #304423 is a subjective opinion of poster.
Location
Miami, Florida

Comcast - Start the service

i ordered to transfer internet modem to my bedroom and start tv cable service because i just moved in this place ... comcast scheduled March 6 in the morning ... tech. came in that day and my mom put him on the phone to talk with me b/c i'm at work.... technician said," transfer modem in the bedroom the signal may be weak." ... i replied, " if it's too complicate, then u don't have to transfer the internet modem." .... just do the tv cable so that my mom can watch the tv ....i hung up the phone b/c i thought professional technician will know what he is doing ... and guess what? half hour later , my mom called and raised her voice with me and she said, " comcast technician left the house about 5 minutes ago and the tv is not work"...." he is not connect the tv cable for the service yet" I called the comcast company and told them that ..." technician came to my house without touch the tv to install the service ".... i want to know he forget to install the tv service? or the customer service forget to tell him that i ordered for tv cable service? ... comcast customer said, "okay, i tell techinician come back to your house to install it today." and technician didnot come back that day next day I called and said, " i ordered tv cable service and tech. came and left without tv cable install" ... comcast customer service raised her voice and said, " i don't see tv cable that you order in here .... let me transfer you to saleperson....
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ID
#304331 Review #304331 is a subjective opinion of poster.
Location
Dallas, Texas
Service
Comcast Service Transfer

Comcast should go out of business

I never had any use for Comcast, but under no circumstances will I ever do any business for them for the rest of my life. This is because there is an advertisement from them in my mail box every week. I sent a message to them once, but nothing stopped. It I had not thrown so many in my trash already, I would take a box full of them and dump on the floor of the nearest office they have. Those of you who buy from them, do you consider the cost of advertisement has to either raise the price or lower the quality?
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ID
#303491 Review #303491 is a subjective opinion of poster.
Location
Kalamazoo, Michigan

Comcast

I have been a Comcast customer in Illinois for over 15 years. Moved to Florida (Miami). Have had the Comcast service for 1 1/2 years, the TV Comcast service here is the worst, phone is not far behind. But the cable TV is awful. I have had 8 DVR boxes replaced, the cable wires have been re-done several time at their expense, the service goes out all the time, and the Techs (most of them 9 out 10) are terrible. Poorly trained and lack knowledge of the system. Over the phone customer service telephone techs are of no use. Neighbors switched to other providers due the service issues. Oh, did I forget to mention that their billing system is also terrible...
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1 comment
Anonymous
#942047

Comcast is truly the worst company in America and maybe on the planet. After numerous fruitless visits to fix my tv I called their corporate hq in Philadelphia, pretended I was Board member at my condo community in FL with which they had just signed a contract, and demanded they fix my tv so it was watchable.

The next day the regional tech supervisor showed up and spent 3 hours -- partly outdoors in the rain-- fixing my tv reception.

Meanwhile, the real Board members still don't have their tvs fixed. Something to do with outdated wiring and the wrong boxes.

I hear they use reconditioned boxes that don't do the job.

ID
#303465 Review #303465 is a subjective opinion of poster.
Location
Miami, Florida
Service
Comcast Tv Service

Comcast Just Sucks

I have media center on my computer. I have been able to watch tv ,just the regular channels abc, nbc and cbs. Now they have yet again "UPGRADED" their equiptment, so now I can no longer watch the shows I enjoy. I'm getting pissed off. I had to get digital boxes for all my tv's. I can only record 2 shows at the same time and god forbid I want to watch a thrid show. I really think they just want to get rid of customers. They over charge, remove channels, and could care less about their customers. I'm pissed.
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1 comment
Anonymous
#448574

LETS START A BOYCOTT!!!!!!!!!!!

I AM GAME!

ID
#303390 Review #303390 is a subjective opinion of poster.
Location
Colorado Springs, Colorado

Comcast and the disappearing customer

First came the "Upgrades" to their network that removed 50% of the TV channels we typically watched, then came the increased rates for the programming that remained (not much, just enough for me to go "hey, didn't they just REDUCE my offerings???"), and then just a bit more of an increase, then they moved the channels from the "normal" numbering and forced you to use a box or have all your channels on 81.8 or 82.13 or other bizarre channels, and FINALLY, without any warning at all, they move just one final channel away from my basic package and POOF! this customer disappears! I don't know why I didn't go out and buy an antenna a year ago...
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ID
#303307 Review #303307 is a subjective opinion of poster.
Location
Denver, Colorado
Service
Comcast Tv Package