On 8/2/13 I was scheduled for a time block between 10am-12pm, received a call at 11:50 am from a lead/project manager stating that the technician was running late. Then, around 5 minutes later, a tech calls and states he 20-30 minutes away. The tech arrives around 12:43 pm. I only order High Speed Internet at 50 mbp, the blast deal. The tech pulls out this little RCA modem with a phone capabilities. I ask if it is the right modem, he clearly states, well just in case you decide you want phone service later. I later went online that evening or day and decided to add phone service, chatted with a rep. The rep stated they needed to see if their modem was compatible, they did. I specifically asked the sales rep if the phone services was digital or analog, because I could not have anything else, which included VoIP. The rep assured me that it was and I would not get VoIP. The rep scheduled me for service between 10 am-12 pm on the 8/9/13 to have phone added. I asked if it was digital or analog. The rep stated yes. 8/9/13, the tech arrives on time, but approaches and says, "I'm here to install your Internet and phone." I clearly informed him that I already had the Internet installed on 8/2/13. He informs me that he went to the wrong address and removed the COMCAST modem that was installed on 8/2/13, but had another one, and it was better. I told him that I didn't want that big thing, and that I was informed that the current COMCAST RCA issued modem was capable of voice. He went on to tell me that he didn't know how to add the modem back to my account, yes, the same modem that he removed without me knowing, while he was at the wrong address. I had him call his IPS supervisor who directed him to call someone. Then, after waiting between 20-30 minutes, for him to receive a call back, I had to lead him through the conversation, because they kept asking if it was a COMCAST modem, they couldn't see the modem issued. I had to literally spend time telling him to tell them, "THE COMCAST ISSUED MODEM BROUGHT ON 8/2/13 is the modem I was informed by sales was compatible, and I needed it back on the account. They added it back on the account. When this tech connected everything, I asked him at the end if it was analog(which I could clearly see it wasn't) or digital, the tech stated it was VoIP. I told the tech that I had clarified this with sales, and that today was a waste and now I was having to scrounge to get telephone service for a new job beginning 8/12/13 requiring analog or digital phone. I called another rep that day to cancel my phone service. The rep spent too much time trying to be empathetic, instead of hearing and understanding that he made it worse. This rep then informed me that he was seeing 20 mbps and this was the Blast. I informed this rep that it was not true and my bill should only be no more than $50, he insisted that his system was showing my order for Internet at 20 mbps, which was the Blast and I forfeited the promotion when I decided to add phone (for which I was calling to cancel). This rep wasted almost another hour of my time. I hung up. I then called again and spoke with another rep. She was listening. I had to take her through the entire scenarios. She informed that according to her screen, she did see where I had ordered 50 mbps which included the BLAST. She stated that the other rep was informing me of outdated information and his stuff probably had not been updated. She then stated that yes, I had the wrong modem issued by COMCAST and that she would put in the mail a new one. Plus, she understood that I worked from home, so she noted that COMCAST would have to pick up their first modem. I was receiving a signal from 8/2/13 until the morning of 8/12/13. The new and correct modem arrived the evening of 8/12/13- go figure. When I woke up on 8/13/12 tfor the second day of my new job, a web page appeared asking for activation. I was bewildered when I saw it. I entered my phone #, account #, and nothing. I called COMCAST and went throughout 3 different reps with the same story and beginning from 8/2/13. I asked to speak with a floor manager that day. The floor manager stated that they saw me having two modems. I again had to repeat all my verifying information, and the modem address. The floor manager did state that she did see where a note was made for the first modem to be picked up. She stated she removed the first modem issued, but was unable to send a signal, so she was going to refer me to the activation center and did give me a number, as I kept requesting for a higher up. When I called the number, the number was not correct. So, I called a customer rep again, in between calls, someone from a 601-607-8977 called and left their name, and did state they were calling about email, and that I could call them back and be able to speak with anyone at the help desk. I did call. Immediately, this tech competent sound man understood quickly, removed the first modem from the system again. I literally told him that I was unboxing the new modem at this time, plugging in the cables, etc. When he was ready, I was ready to turn on my computer. At this point, in at least 15 minutes, he had me verified that service was good, and he again confirmed that the first modem was still scheduled for pickup. Again, I was able to work, but I had loss 1/2 day of work on 8/13/13. Then, guess what? Today, 8/20/13, I logged into my work computer, signed on with VPN, then entered into a scheduled work web meeting, until roughly 10 minutes in, I AM DISCONNECTED and service drops. I contacted COMCAST and the first rep I spoke with was informed that I needed a floor manager. I provided the verifying information again. Then, after waiting over 10 minutes, the floor manager asked for my verifying information, and stated that she had to go through the procedures. I let her do that, while I still informed her that I needed to speak with her higher up, and a number for customer complaints. She wasn't able to troubleshoot the issue, and she had me do the same thing I was doing last week (unplug, shutdown, unplug, shutdown,etc). I told her that I wasn't trying to insult her intelligence, but I was a tech person and that's what I did from home, and I went through all the troubleshooting aspects. I insisted kindly for the customer service information and told her that I was entitled to it, she stated,"I'm handling your complaint and I assure you that I am writing down all the information." I told her that, that wasn't what I requested and that I was entitled to the customer complaint number. She refused to provide that information. She did state that she was going to have me call the Activations Center. I insisted to speak with her Supervisor, and she put me on hold. Around 3-4 minutes, a man came to the phone and identified himself. I asked if he was a Supervision, he stated that he was a Floor Manager. I asked if he was on the same level as the former Floor Manager, and he stated yes. At this point, I knew that she handed me off to probably a friend. I explained again what had happened and what was happening. After verifying my information and the modem in use. I asked him for a Customer Service complaint, he stated that he would transfer me over to someone. When I was transferred, a man from the ACTIVATION Center answered and identified himself as being with repair. I went through everything again. This guy then informed me that he wasn't seeing the modem at all and that a technician would need to come to the house, at the end the man stated that he couldn't troubleshoot the issue from his end, and he didn't have the ability to schedule me for any time slots, and he didn't have the capability of scheduling me, as he also couldn't see any open logs for appoints. He gave me a ticket number and ended the call. He had also informed me that since it was RESIDENTIAL account and not business, I was not entitled to the same immediate service. I informed him that was discriminatory. A few minutes later, I received and automated call that stated, "You are scheduled for a Comcast appointment tomorrow between 1pm-3pm" Something to this sort. I then, used my cell phone to obtain the corporate number, and spoke with someone that stated that they were documenting that I was calling about, but the first priority would be to see that I got service. He then stated that he could not guarantee that I would get service tonight, but that he oversaw the offices in Georgia, and would email someone and someone would be contacting me this date before 8 pm. I have not received a call from any human. I received three automated calls. This corporate rep was the last step.