Comcast Reviews and Complaints
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Comcast review in Detroit, Michigan: 2 promised appointments and nothing
Well a 2nd no show this week. First one was because noone was available. not me of course but on the comcast end. So the guy/gal didn't show up for work? or just didn't want to come at 8 a.m.? no call to me on comcast end about not arriving or when I will get service. i got a reschedule from wed to thu but wait...nope they decide i will have to wait to fri for an appointment. I was apparently scheduled and noone bothered to tell me they were going to move it out a day. nice! this company has the worst customer service i have ever seen. I will end my contract in 2 months. I will not return. there has got to be a company out there that cares about providing services at a high level of expectation. I guess comcast considers their customers unimportant and by not remaining at least i can have the power of choice back.
Comcast review in Detroit, Michigan: Processing calls
there is a lot to be desired with the way calls are processed. prompts and button pushing means little when they want your data. you enter your phone number but they ask you any way. you are calling because your cable is out yet when you go to the next prompt they will ask you if you want to order a pay per view show? makes little sense to have that recording wasting a customers time while waiting to get through to a human doesn't it? I have left comcast and I have been satisfied since. Consider other companies and don't stay tied to one just because.
Comcast no internet service
Ever since we signed up for Comcast when we moved in to this area, the internet goes in and out 24 hours a day. Forget about having 2 people use the internet at the same time. The TV that uses the Comcast box flickers grey all the time. We have had them make house visits twice a year so that they could "fix" the issues, but nothing ever happens. The TV and internet just get worse and worse, but Comcast is the only provider, aside for Dish that provides to my area. Comcast doesn't seem to care though. I wish there was an alternative. I will never get Comcast again, and I will advise anyone who considers getting Comcast not to do so.
I'll keep this story short, we are on AutoPay and our account was showing we missed last month's payment and there was a $9.50 Administrative Fee for a late charge. I contacted a Comcast chat rep, and was told the card was suspended. What? I got ahold of our card...
We moved from Houston and returned the mini box with UPS tracking number. 2 weeks later we received and email from Steven James requesting us to return the equipment. We mentioned to him/her via email that the equipment was returned and provided him/her with UPS...
How can comcast charge me a month in advance and no prorated amount was added to my account so therefore it's like paying two months in one. Speaking to the representatives is pointless because majority of them don't speak english. I started service on the 19th of August and my bill was due August 28th for a month in advance and on top of that no prorated amount from the start date to the end of the billing cycle was added. I just want a cable company to provide me with good service and stop all the rip offs.
Comcast review in Dumfries, Virginia: Worst customer service in history
Was paying $245/mos for bundle after promotion had expired (was around $150). Only called as FX had been dropped from my package and was told I needed to upgrade to get FX now. Asked for new promotion as I am now month to month. Told no problem. I requested to eliminate digital phone service as we don't use landlines. Was transferred and then told if I dropped phone service I would be eligible for any promotional rates for 3 months. Told rep I could get FIOS for half of what I was currently paying but wanted to stay with Comcast. He said if I kept phone service I could get a better rate but otherwise I could "do whatever I wanted to do". FIOS being installed in 3 days. I wouldn't go back to Comcast if it were FREE. It is amazing how terrible the customer service. I would be shocked if they are not losing market share anywhere there is any competition.
Billing issues for the 2nd billing month. On top of not having any service for the first 3 weeks which was supposed to have been credited but still has not. Then #comcast asked me to take a survey after being on hold for over an hour! Sure. Survey says: your company is horrific as is your customer service. "Customer service" - you may want to google that since it is clear you dont know what it means. How many phone calls and countless hours does it take to rectify a situation? Probably the same amount it would take for your company to learn good customer service skills. OAN: Very disappointed Verizon has partnered with them. However I hope VZW buys them out!,
Comcast major outage in Washington DC day 2!
So now they went from 10 AM to 10 PM yesterday and now to 1 PM this afternoon! I emailed Bill Gerth and no response. And his twitter is @comcastcares. Really? I emailed a complaint to comcast and no response. Totally unacceptable. Does anyone know how to get in touch with someone at their corporate office? Why do they think they can ignore customers as if no one will care. I pay quite a bit of money for this service and I deserve to at least have some communication from them. I can't dial into work or call people! Unbelievable.
Comcast Customer Care
There is a major comcast outage and they said it would be fixed at 10AM this morning and now they are saying 10PM tonight!! Comcast - what is going on?!!!!!! I have been experiencing outages 2 to 3 days the past month and every time I call they say there is an outage. ...
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