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Comcast review in Detroit, Michigan: 2 promised appointments and nothing

Well a 2nd no show this week. First one was because noone was available. not me of course but on the comcast end. So the guy/gal didn't show up for work? or just didn't want to come at 8 a.m.? no call to me on comcast end about not arriving or when I will get service. i got a reschedule from wed to thu but wait...nope they decide i will have to wait to fri for an appointment. I was apparently scheduled and noone bothered to tell me they were going to move it out a day. nice! this company has the worst customer service i have ever seen. I will end my contract in 2 months. I will not return. there has got to be a company out there that cares about providing services at a high level of expectation. I guess comcast considers their customers unimportant and by not remaining at least i can have the power of choice back.
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2 comments
Anonymous
#719436

The FCC has rules about cancelling/changing appointments:

http://www.fcc.gov/guides/customer-service-standards

Anonymous
#836921
@Anonymous

What company goes by FCC guidelines like the one in that link? Companies that work with the Government don't have to follow rules as long as their making money.

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Review
#448034 Review #448034 is a subjective opinion of poster.

Comcast review in Detroit, Michigan: Processing calls

there is a lot to be desired with the way calls are processed. prompts and button pushing means little when they want your data. you enter your phone number but they ask you any way. you are calling because your cable is out yet when you go to the next prompt they will ask you if you want to order a pay per view show? makes little sense to have that recording wasting a customers time while waiting to get through to a human doesn't it? I have left comcast and I have been satisfied since. Consider other companies and don't stay tied to one just because.
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Review
#448033 Review #448033 is a subjective opinion of poster.

Comcast no internet service

Ever since we signed up for Comcast when we moved in to this area, the internet goes in and out 24 hours a day. Forget about having 2 people use the internet at the same time. The TV that uses the Comcast box flickers grey all the time. We have had them make house visits twice a year so that they could "fix" the issues, but nothing ever happens. The TV and internet just get worse and worse, but Comcast is the only provider, aside for Dish that provides to my area. Comcast doesn't seem to care though. I wish there was an alternative. I will never get Comcast again, and I will advise anyone who considers getting Comcast not to do so.
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Review
#447934 Review #447934 is a subjective opinion of poster.
Tags
  • internet and TV problems
I'll keep this story short, we are on AutoPay and our account was showing we missed last month's payment and there was a $9.50 Administrative Fee for a late charge. I contacted a Comcast chat rep, and was told the card was suspended. What? I got ahold of our card...
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Review
#447871 Review #447871 is a subjective opinion of poster.
Product
Comcast Account
We moved from Houston and returned the mini box with UPS tracking number. 2 weeks later we received and email from Steven James requesting us to return the equipment. We mentioned to him/her via email that the equipment was returned and provided him/her with UPS...
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5 comments
Anonymous
#1542142

I am being harrassed by Steven May who I believe is a computerized bot. Emails daily about equipement I returned.

I sent a complaint to BBB, am not able to get hold of anyone except in the Philappines.

They are making me crazy. I need this harrassment to STOP.

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Review
#447745 Review #447745 is a subjective opinion of poster.
Loss
$10000

Comcast

How can comcast charge me a month in advance and no prorated amount was added to my account so therefore it's like paying two months in one. Speaking to the representatives is pointless because majority of them don't speak english. I started service on the 19th of August and my bill was due August 28th for a month in advance and on top of that no prorated amount from the start date to the end of the billing cycle was added. I just want a cable company to provide me with good service and stop all the rip offs.
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2 comments
Anonymous
#739229

Every time I change services I get REcharged the second month... So in 3 weeks my bill went from $0 to $147 then canceled cable TV to lower the bill and viola $194???????

Comcast agents are wholesale trained to call this pro rate???? But where is the applied 1st 2nd and third "Month in advance" payment application... it appears to just vanish into the fat cats wallets!!!!!! :?

:( :?

:( :? :(

Anonymous
#719343

I was also charged a month advance. the sale rep.

don't know a thing. I got the phone service and wireless internet. I ask how much it would be and she told me. never mention a month in advance.

I ask would I be able to keep my same phone number and she said yes, but to use a number that she gave me for a couple of days. when the guy came out to install my service--he said no---that is my number and she should have told me. I ask her should I call my old phone and internet service to cancel.

she said no that they would do it---they did not because I had to pay one month service for my old internet service and one month for the old phone and a $25 reconnect fee for a phone that I thought was off. when I called to complained---all they could say was , she shouldn't have told me that or they didn't tell you?.

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Review
#447609 Review #447609 is a subjective opinion of poster.
Loss
$180

Comcast review in Dumfries, Virginia: Worst customer service in history

Was paying $245/mos for bundle after promotion had expired (was around $150). Only called as FX had been dropped from my package and was told I needed to upgrade to get FX now. Asked for new promotion as I am now month to month. Told no problem. I requested to eliminate digital phone service as we don't use landlines. Was transferred and then told if I dropped phone service I would be eligible for any promotional rates for 3 months. Told rep I could get FIOS for half of what I was currently paying but wanted to stay with Comcast. He said if I kept phone service I could get a better rate but otherwise I could "do whatever I wanted to do". FIOS being installed in 3 days. I wouldn't go back to Comcast if it were FREE. It is amazing how terrible the customer service. I would be shocked if they are not losing market share anywhere there is any competition.
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Review
#447483 Review #447483 is a subjective opinion of poster.
Service
Comcast Bundle

Comcast

Billing issues for the 2nd billing month. On top of not having any service for the first 3 weeks which was supposed to have been credited but still has not. Then #comcast asked me to take a survey after being on hold for over an hour! Sure. Survey says: your company is horrific as is your customer service. "Customer service" - you may want to google that since it is clear you dont know what it means. How many phone calls and countless hours does it take to rectify a situation? Probably the same amount it would take for your company to learn good customer service skills. OAN: Very disappointed Verizon has partnered with them. However I hope VZW buys them out!,
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1 comment
Anonymous
#719695

Comcast is a joke they plain out RIP YOU OFF.My bill is always different

Review
#447446 Review #447446 is a subjective opinion of poster.
Loss
$130

Comcast major outage in Washington DC day 2!

So now they went from 10 AM to 10 PM yesterday and now to 1 PM this afternoon! I emailed Bill Gerth and no response. And his twitter is @comcastcares. Really? I emailed a complaint to comcast and no response. Totally unacceptable. Does anyone know how to get in touch with someone at their corporate office? Why do they think they can ignore customers as if no one will care. I pay quite a bit of money for this service and I deserve to at least have some communication from them. I can't dial into work or call people! Unbelievable.
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1 comment
Anonymous
#718699

Comcast bob_roberts@comcast.net. Chances are they will be more than willing to help you out.

Review
#447190 Review #447190 is a subjective opinion of poster.
Service
Comcast Customer Care
Loss
$200
There is a major comcast outage and they said it would be fixed at 10AM this morning and now they are saying 10PM tonight!! Comcast - what is going on?!!!!!! I have been experiencing outages 2 to 3 days the past month and every time I call they say there is an outage. ...
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Review
#447104 Review #447104 is a subjective opinion of poster.