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Comcast in Dyer, Indiana - Damaging Property

spring of 2012 comcast came with out notice to change the cable lines, digging under my ceder 6ft fence braking the slats and braking the concrete by the 4x4 then came in the yard next to my inground pool finding the cable under all my landscaping pulling it up ripping all the landscaping plastic and crushing all the plants the area is 38ft by 6ft all the roses and hosta's are dead alone with the mums they still have done nothing and want to give me $250. to fix this mess I have gotten est. of $880. and $920. to have it fixed Someone needs to stop this Monopoly NOW!
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Review
#441665 Review #441665 is a subjective opinion of poster.
Loss
$900

Comcast in Clute, Texas - Online chat herrassment by employee.Nikki

I tried to get my hd remote reprogrammed and let Nikki your online chat worker know of the problems we have been having around here with our hd boxes;and inspaciffically mine;and Nikki and another worker like her on the evening shift gave me a hard time about my dad's social#. Even after she called my bluff online to talk to my parents;she did talk to them;and repeated the bullying and snow job she was giving me about my dad's social# number back on live chat. she did not applogise this time as she was applogetic over the phone at least. We still don't have my cable box or remote working? No tech here at our house either?! I've printed the manuscript of this live chat. thanks. Mr.Jesse L. Reyna-Son of Mr.Roy and Sarah Reyna-Account holders.
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Review
#441580 Review #441580 is a subjective opinion of poster.
Tags
  • angry hd tv viewer

Comcast in Sacramento, California - 25 yr customer @ home and business WTF?

This is IT!!!! I've spent days if not months in my efforts to solve the most rudimentary issues that are usually resolved with a few key strokes... but first, the last large Comcast Screw Over...My neighbors and I were experiencing sub service for over a month TV, Internet the works! Customer service contacted reads from a script and passes you on, only to be disconnected. My neighbors and I conspired to complain by phone about the absent resolution to our problems @ the same time...Comcast sends out a 'Tech' who says my internal cable is defective..being an Electrical Contractor for 35yrs. I know this to be BS but replaced it with Military 'spec'd' cable. No solution...though now it's the cable from the pole and I'm @ the end of the line. They replace the cable..still no worky... then all the cable back to the 'HUB' a few streets away and our service was restored...but after I grabbed a few neighbors and we took pix of 2 Line Trucks @ the 'Hub' with the crews sleeping and it wasn't lunch time. Since I pay for most all accounts that I control electronically I rarely see paper...but any inquiry into some of these accounts are BLOCKED! Patience dear reader...hours have I spent trying to correct this for the last 10 months...Fruitless. I was used to paying $132 monthly with HBO just for my home. I audit my bank statements and they charge me what ever they want to for their service...different until the last bill was $192.71 with half the channels..now I just get Ads and Kardasians. I've taken this day off to deal with Comcast inability to satisfy a long time customer...It will be 4 hrs since I requested a phone call back from a supervisor or 'Customer Retention' rep....cuz I'VE NOT BE ABLE TO SEND or RECEIVE my email from Comcast. My solution....I've their competition's carts full of the services that I've been paying for and if they don't accommodate an assuage to my frustrations..I'll push proceed and then Comast will lose monthly the several thousand dollars they get from the accounts I control. I'm still waiting for that call. Thanx for letting me rant.
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Review
#441574 Review #441574 is a subjective opinion of poster.
Tags
  • Bloody Comcast

Comcast in Stone Mountain, Georgia - You can't call it service

On 8/2/13 I was scheduled for a time block between 10am-12pm, received a call at 11:50 am from a lead/project manager stating that the technician was running late. Then, around 5 minutes later, a tech calls and states he 20-30 minutes away. The tech arrives around 12:43 pm. I only order High Speed Internet at 50 mbp, the blast deal. The tech pulls out this little RCA modem with a phone capabilities. I ask if it is the right modem, he clearly states, well just in case you decide you want phone service later. I later went online that evening or day and decided to add phone service, chatted with a rep. The rep stated they needed to see if their modem was compatible, they did. I specifically asked the sales rep if the phone services was digital or analog, because I could not have anything else, which included VoIP. The rep assured me that it was and I would not get VoIP. The rep scheduled me for service between 10 am-12 pm on the 8/9/13 to have phone added. I asked if it was digital or analog. The rep stated yes. 8/9/13, the tech arrives on time, but approaches and says, "I'm here to install your Internet and phone." I clearly informed him that I already had the Internet installed on 8/2/13. He informs me that he went to the wrong address and removed the COMCAST modem that was installed on 8/2/13, but had another one, and it was better. I told him that I didn't want that big thing, and that I was informed that the current COMCAST RCA issued modem was capable of voice. He went on to tell me that he didn't know how to add the modem back to my account, yes, the same modem that he removed without me knowing, while he was at the wrong address. I had him call his IPS supervisor who directed him to call someone. Then, after waiting between 20-30 minutes, for him to receive a call back, I had to lead him through the conversation, because they kept asking if it was a COMCAST modem, they couldn't see the modem issued. I had to literally spend time telling him to tell them, "THE COMCAST ISSUED MODEM BROUGHT ON 8/2/13 is the modem I was informed by sales was compatible, and I needed it back on the account. They added it back on the account. When this tech connected everything, I asked him at the end if it was analog(which I could clearly see it wasn't) or digital, the tech stated it was VoIP. I told the tech that I had clarified this with sales, and that today was a waste and now I was having to scrounge to get telephone service for a new job beginning 8/12/13 requiring analog or digital phone. I called another rep that day to cancel my phone service. The rep spent too much time trying to be empathetic, instead of hearing and understanding that he made it worse. This rep then informed me that he was seeing 20 mbps and this was the Blast. I informed this rep that it was not true and my bill should only be no more than $50, he insisted that his system was showing my order for Internet at 20 mbps, which was the Blast and I forfeited the promotion when I decided to add phone (for which I was calling to cancel). This rep wasted almost another hour of my time. I hung up. I then called again and spoke with another rep. She was listening. I had to take her through the entire scenarios. She informed that according to her screen, she did see where I had ordered 50 mbps which included the BLAST. She stated that the other rep was informing me of outdated information and his stuff probably had not been updated. She then stated that yes, I had the wrong modem issued by COMCAST and that she would put in the mail a new one. Plus, she understood that I worked from home, so she noted that COMCAST would have to pick up their first modem. I was receiving a signal from 8/2/13 until the morning of 8/12/13. The new and correct modem arrived the evening of 8/12/13- go figure. When I woke up on 8/13/12 tfor the second day of my new job, a web page appeared asking for activation. I was bewildered when I saw it. I entered my phone #, account #, and nothing. I called COMCAST and went throughout 3 different reps with the same story and beginning from 8/2/13. I asked to speak with a floor manager that day. The floor manager stated that they saw me having two modems. I again had to repeat all my verifying information, and the modem address. The floor manager did state that she did see where a note was made for the first modem to be picked up. She stated she removed the first modem issued, but was unable to send a signal, so she was going to refer me to the activation center and did give me a number, as I kept requesting for a higher up. When I called the number, the number was not correct. So, I called a customer rep again, in between calls, someone from a 601-607-8977 called and left their name, and did state they were calling about email, and that I could call them back and be able to speak with anyone at the help desk. I did call. Immediately, this tech competent sound man understood quickly, removed the first modem from the system again. I literally told him that I was unboxing the new modem at this time, plugging in the cables, etc. When he was ready, I was ready to turn on my computer. At this point, in at least 15 minutes, he had me verified that service was good, and he again confirmed that the first modem was still scheduled for pickup. Again, I was able to work, but I had loss 1/2 day of work on 8/13/13. Then, guess what? Today, 8/20/13, I logged into my work computer, signed on with VPN, then entered into a scheduled work web meeting, until roughly 10 minutes in, I AM DISCONNECTED and service drops. I contacted COMCAST and the first rep I spoke with was informed that I needed a floor manager. I provided the verifying information again. Then, after waiting over 10 minutes, the floor manager asked for my verifying information, and stated that she had to go through the procedures. I let her do that, while I still informed her that I needed to speak with her higher up, and a number for customer complaints. She wasn't able to troubleshoot the issue, and she had me do the same thing I was doing last week (unplug, shutdown, unplug, shutdown,etc). I told her that I wasn't trying to insult her intelligence, but I was a tech person and that's what I did from home, and I went through all the troubleshooting aspects. I insisted kindly for the customer service information and told her that I was entitled to it, she stated,"I'm handling your complaint and I assure you that I am writing down all the information." I told her that, that wasn't what I requested and that I was entitled to the customer complaint number. She refused to provide that information. She did state that she was going to have me call the Activations Center. I insisted to speak with her Supervisor, and she put me on hold. Around 3-4 minutes, a man came to the phone and identified himself. I asked if he was a Supervision, he stated that he was a Floor Manager. I asked if he was on the same level as the former Floor Manager, and he stated yes. At this point, I knew that she handed me off to probably a friend. I explained again what had happened and what was happening. After verifying my information and the modem in use. I asked him for a Customer Service complaint, he stated that he would transfer me over to someone. When I was transferred, a man from the ACTIVATION Center answered and identified himself as being with repair. I went through everything again. This guy then informed me that he wasn't seeing the modem at all and that a technician would need to come to the house, at the end the man stated that he couldn't troubleshoot the issue from his end, and he didn't have the ability to schedule me for any time slots, and he didn't have the capability of scheduling me, as he also couldn't see any open logs for appoints. He gave me a ticket number and ended the call. He had also informed me that since it was RESIDENTIAL account and not business, I was not entitled to the same immediate service. I informed him that was discriminatory. A few minutes later, I received and automated call that stated, "You are scheduled for a Comcast appointment tomorrow between 1pm-3pm" Something to this sort. I then, used my cell phone to obtain the corporate number, and spoke with someone that stated that they were documenting that I was calling about, but the first priority would be to see that I got service. He then stated that he could not guarantee that I would get service tonight, but that he oversaw the offices in Georgia, and would email someone and someone would be contacting me this date before 8 pm. I have not received a call from any human. I received three automated calls. This corporate rep was the last step.
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Review
#441498 Review #441498 is a subjective opinion of poster.
Loss
$600
Tags
  • corporate complaints

Comcast in Jacksonville, Florida - STOP AND THINK BEFORE SIGNING WITH COMCRAP

This company doesn't make sense. I've recently just tried having service with this company and my account activation was not approved, the reason why is because I'm living with someone that was a previous member of Comcast and had an unpaid bill from a while back. At first, I've received emails stating that my appointment for Television/Internet was approved for installation but at the same time I got something in the mail saying that I had previous service with them before. How can this be? My credit is FRESH, and if Comcast would have gone through with this then this company would have been the first company I've ever signed for. I was excited and everything. My thing is, what does the person I'm living with "BILL" has to do with me? Does it matter? The service is in MY name, not theirs, I was going to make the monthly payments on it, NOT THEM! This was a very unprofessional matter and unfair for my first experience with a company. I will never do business with Comcast ever again. I wish I had more hands.. So I can give the company 4 THUMBS DOWN.. AT&T it is! :)
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#441432 Review #441432 is a subjective opinion of poster.

Comcast in Concord, New Hampshire - Why did you stop sending me an ebill?

They are idiots! I have been getting ebills for 4 years and for some unknown reason they stopped sending them to me. I have been trying to have this problem fixed for 3 months through phone calls and email. I think it's easier to contact the Pope than Comcast! After 45 minutes on the phone they told me they couldn't fix my problem and send me an ebill, If I didn't pay my bill for three months I bet the idiots could figure out how to send me an e-disconnect. If there was another cable company in my area I would be a new customer. What I'm trying to say is COMCAST SUCKS AND THEIR CUSTOMER SERVICE ARE IDIOTS!!!
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Review
#441428 Review #441428 is a subjective opinion of poster.
Loss
$75
Tags
  • EBills

Comcast in Naples, Florida - Horrible service

Several things: 1) Comcast now forces us to pay for all TV's beyond 2 to have boxes. They have closed down even basic service now because the gov't said they could. They are ripoff artists. We already have 2 boxes plus a cable card on Tivo but they want to bleed us even more. Comcast service is included in Homeowners fees so we are a captive audience until I can work to change that. 2) Having a problem with brief loss of sound, tiling and then all works again. Happens several times in an hour recording. Getting help from Comcast is a nightmare. Service doesn't show up when scheduled. We had 4 missed appointments before someone came, tying up 5 days of our time. They credit you $20 for a missed appointment but only once per issue and this was all just to get one person out. I earn more than $20 in time I had to *** from work to wait for naught. Person who came was not particularly satisfactory and the intermittent problem still exists. We are troubleshooting it on our own since we can't get help from Comcast. 3)Comcast phone contact is the worst whether we call them or they call us. We tried replacing our Tivo cable card and were told they would mail it. About 10 days later we got an automated call saying we had a service app't the next day. We had not made one but it was to install a cable card. turns out they don't mail them any more. They would rather charge customer $39 to install it. A call finally gave us that info and we delayed the appointment for a week. We went to the local comcast offices, which we had been told by reps on other calls was closed, and picked up the card and installed it ourselves and cancelled the app't. Today we get another automated call saying we have a service app't tomorrow. Last time when I tried to use automated service to change it, it went to a fast busy and left me hanging. Today cancel attempt went to a fast ringtone and left me hanging. I had to call using a different number to cancel. COMCAST IS TOO BIG and doesn't care about their customers. Isn't there someone who can initiate a class action suit against them or work to have the FCC limit their monopoly on cable service in specific areas? We have no other cable provider here.
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Review
#441425 Review #441425 is a subjective opinion of poster.
Loss
$1000

Comcast Customer Service is complete ***

I moved in May and have since spent over 25 hours on the phone with Comcast because they did not install equipment properly, then overcharged me, then didnt call me back when they promised, then didnt send out a prepaid visa that was part of my new package agreement, then .... blah blah blah. They say anything to get people off the phone. They do not follow up. Every person I have spoken to has told me something entirely different from the last. I honestly do not know how they are even in business. Today was the final straw. I was told I had to wait 6 months to receive my prepaid visa that was part of my package. I was originally told 2-4 weeks. Then I was told 90 days after contract begins if account is in good standing (that anniversary was today) and now I'm being told 6 months. Im believing now that there is no gift card at all - they just use it as a marketing ploy and then pay people to delay you until you cancel service out of sheer frustration. What a joke!!
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#441388 Review #441388 is a subjective opinion of poster.
Loss
$250

OUR SERVICE SHUT OFF TO INTIMIDATE US FOR COMCAST MISTAKE

Update by user Aug 21, 2013

If it wasn't for people like Michael Randolph (He is a Comcast Customer Care Specialist)I think Comcast would be bankrupt as a corporation. He got my cable and phone back on.

All be it, it's only temporary until he investigates my complaint. That's all I want. I do not want anything free.

I just want fairness. At least with this person from Comcast, I feel like I am finally being heard.

Update by user Aug 20, 2013

Well, I was contacted by Michael Randolph. He is a Comcast Customer Care Specialist.

He is going to be looking into my case. Hopefully I can get somewhere with him. I would strongly discourage anyone from getting package deals with Comcast. The danger is, when you get your phone,cable, and internet all through one service.

They can turn them all off at once, as they have done with us.

We have no phone or cable service because we refuse to pay for their mistake. I will update this as soon as I hear something new.

Original review posted by user Aug 20, 2013

I am a current customer at Comcast. This is my problem that I have been trying to resolve. About a month ago, I could not make international calls, after not having any problems. I thought it was a technical glitch. I spoke to a operator for Comcast from the Philippines. She said, "We requested international calls be blocked from our service". I told her this was not true. So she got our information. She assured us that she would put international calls back on. She also assured us, we would not be charged for international calls because the service was apart of a package and free. She said, "It's apart of our Comcast package. It's on a recording. Well it turns out,it was not apart of a Comcast package. We received a bill for $1000.00. When we tried to explain to Comcast this, we were treated like we lied about this. I have explained to them to go back and listen to recorded message. They refuse to. Now they have cut off our service. I feel to try and intimidate us. MY mother is on a fixed income. We always pay our bills. But this is not justified . WE were given false information. I do plan to make a video dairy of this and post it to YouTube until this resolved. Can anyone help ?
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Review
#441376 Review #441376 is a subjective opinion of poster.
Loss
$1000
Tags
  • mistake comcast wrong information

Comcast in Middle Valley, Tennessee - HD technology fee

When I first signed on to Comcast in 2012 after taking a year off when one of their sales people was going from door to door signing people up. I had discussed and agreed to a $215 price for the HD premier XF bundle and made sure that it was a permanent rate. HE assured me that it was. One year later, the rate increased to $228 a month. Now this month, I get a bill for $246 due to the HD technology fee aka tax. I called them up to see what the tech fee was for. They couldn't give me a honest answer since I am renting their HD converter boxes. All they can say is that it was a valid charge and refuse to do anything about it. Even when I told them that I was going to switch to EPB, they acted as if so what. I have a 2 year contract with them which ends at the end of January but if they don't change the amount I owe this month. I am going to blast them with emails, contact the FCC, the BBB and a few others to show Comcast that people should be ***.ed off at the way they are treating thier customers.
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2 comments
Anonymous
#711072

I had this fee also added to my bill and called Comcast. I was told the fee was due to the fact that my DVR was "HD Ready".

So what? This is the DVR you delivered 3 years ago and I don't have, nor want HD Service. I was told I could take the DVR back to the local office and ask for DVR Only and call them and they will refund the charges. I'm taking it back tomorrow, so we will see.

My plans are to leave Comcast totally. I'm sick of their sh. .

! :( :(

Anonymous
#705753

Update: the problem is fixed and trust me they get scared when you mention that you will file a complaint with the FCC and BBB. Herein the Chattanooga area, Comcast had over 18,000 complaints in the past 3 years.

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Review
#441316 Review #441316 is a subjective opinion of poster.
Loss
$246