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Comcast - I need help!!!

Joan Marie Ambrose 888 s. Orange Avenue # 2A Sarasota, Florida 34236 Cell- (973) 342-1434 E-Mail"”jambrose@myserenityhouse.com October 8, 2012 Comcast Corporate Office Headquarters One Comcast Center Philadelphia, PA 19103-2838 To Whom It May Concern: Approximately two weeks ago, I called Comcast to inquire about your bundled services. I was preparing for my move from Southern California to Sarasota, Florida and I wanted to have all my preparations handled with ease. I spoke to a woman who was delightful and she offered me my new phone numbers so that I could get started and let my family and friends know of the best way to contact me. I also write a BLOG and a newsletter and wanted to notifiy my readers about the new number which is ( 941)-444-7077 and 7076 for my fax line. We scheduled a hook up date for October 1, 2012, the same day that the movers arrived to bring my furniture into the property. When your two technicians--- Mandy (tech # 8413) and Jeff (tech # 8317) arrived, they informed me that I was given two different numbers, completely different from what I previously was assigned. I was totally annoyed and therefore I refused the new numbers and requested that a supervisor work to re-instate my numbers. The woman, Mandy, stated that management would escalate the order and handle it---but it was NOT handled last week and it still is NOT handled today. No one is returning my calls so I am left with the only assumption that your company is NOT interested in opening an account for me. It is now one (1) week latter and I still have NO phone number or lines. I actually called the number (941) 444-7077 and it simply went to voice mail. I want those number but if that is impossible, I want something as close as possible and I want your Company to pay me for the time and work that I had to pay my internet team to set the number up into my system. I am totally perplexed and annoyed at the same time to see that your organization has no interest in me as a customer, a consumer and that their professional skills are definitely lacking. I left several voice mails to Bill Herman- 941-628-0324 – Mandy has given me his number this is her supervisor he has not returned any of my phone calls. I left several messages for another supervisor Aranes his # is 239-432- 1848. Lastly, I left messages for Paul Zoyes and he did try to help but some how he has left us in the lurch and when I tried to call again, he has not called us back. This is extremely upsetting and emotionally exhausting that I need to go through this exercise of waiting for one week for a phone number and active line. Needless to say, I need my phone number and your company has not made this happen. If you are not interested in having me as a new customer, I would appreciate the courtesy of your telling me so. In either case, I would appreciate a return phone call ASAP to my daughter's cell phone, which is (646) 244-1568. Sincerely, Joan Marie Ambrose
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2 comments
Anonymous
#552798

Contact COMCAST directly. You really think they'll see this?

You posted your name, address and number on a public website for all to see. Some people need to get a clue what this website is.

Anonymous
#552392

have had comcast and nothing but grief. Went to Direct Tv and Vonage and have been pleased since. Good Luck!

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ID
#350294 Review #350294 is a subjective opinion of poster.
Location
Sarasota, Florida
Service
Comcast Internet Service

Comcast guilty of

Went "on line" for Comcast deals. Directed to "authorized" representative. Called and ordered TV and internet. Put "on hold" for 5 minutes and was told that pricing was ok'd by Comcast. Finalized deal; sent order number and was instructed to call to arrange installation date. The number directed me NOT to installation department but to Comcast sales. I was advised that they would not honor the Comcast approved (unless it was a lie) price from "authorized representative" but tried to sell me another (more expensive) package. This is CLASSIC "bait and switch" Went to Verizon FIOS even though it cost more.
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ID
#350285 Review #350285 is a subjective opinion of poster.
Location
Washington, District Of Columbia
Loss
$75

Comcast is one of the worst companies - I am a current constomer

I got my Comcast Phone+Internet on September 24, 2012. Until now I have called their customer service more than 10 times for numerous problems with my phone and internet service. They are unable to fix this problem!!! Comcast doesn't provide you the kind of service they promise and charge you for. The company has one of the worst customer services, most of the time they will hung up on you....I have a lot of things to share on their pathetic service, ill trained technicians, and highly irresponsible attitude towards customers...I am a current customer and want you all to stay away from Comcast they are great time liars and cheaters!!!!!!!!!!!! Here is my number: 703-910-4385
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ID
#350184 Review #350184 is a subjective opinion of poster.
Location
Woodbridge, Virginia
Service
Comcast Internet Service

Comcast is a thief and dishonest

As a new subscriber, I kept getting billed for a modem that I purchased myself, and verified this with installer. Yet I kept getting billed for it, kept calling comcast, and each time was told it was now credited. One told me the credit was now showing on my account. Still being billed for it. It wasn't until the last time, that I asked if this was theft, charging for something that I did not order, and I would contact the news station, and has recorded the call, that I was put on hold, and told I would no longer be billed for this. I explained I wanted a credit for past months that I paid. I was then credited at that time, so was told so. No credit still on bill. NOW, I am being charged instead for a second converter that I ordered, with the first one being free as my package. So, they get $7 a month extra, then after complaint, now get $10 instead. My sister paid $7 each month also for her modem and they kept telling her they would credit the bill. To date, they have not. Everyone, look at your bill under ADDITIONAL INFINITY SERVICES. This is where they put your illegal charges you didn't order. Many people don't understand what a modem is or that if they use their own, they do NOT owe for this charge. Check your package-you may be billed for each converter, when the first may have been free with your package.
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1 comment
Anonymous
#571940

Well, first of all, I am aware of these types of issues, and they are all too common... However, I can't help but notice a few inaccuracies in your saga.

First, Comcast, as far as I know, does not have a promotional package or otherwise that includes a free "converter" box. Comcast does provide up to 2 (varies depending on your market) Digital Transport Adapters (DTAs) and a 2-3 dollar fee for each additional DTA.

So your story appears to be missing information.

Also, You sound like an intelligent individual that is diligent in their research so I must ask, if you scrutinize your bill as it appears you do, where is this "Additional Infinity Services" that you speak of? Comcast billing has no heading or section with reference to Infinity.

ID
#349986 Review #349986 is a subjective opinion of poster.
Location
Nashville, Tennessee
Product
Comcast Account

Comcast- Bait and Switch, widespread tactic

For 5 months I resisted buying cable service. Then came a US Postal mailing that showed Comcast offering Xfinity internet for $19.95 mo for 12 months- no tailing higher price. After several calls to as many reps and supervisors, I was denied the offer being told it was not available because of their billing program and the offer was mailed in error. I explained that I would pay the entire amount upfront, creating no billing problem only to be told it was not possible. I refused to accept their counter offer of $29.95. Next month I received the same offer and went thru the same process, only this time I contact the state attorney general's office alleging widespread fraud and deceptive advertising. Only then did I get repeated calls from COMCAST'S executive team telling me that they would extend the offer to me. Imagine this happening to hundred of thousands of potential customers that do not have the persistence and knowledge to get the law involved. While I do now have cable internet for the price I wanted, it came with an additional cost of much frustration and hours on the phone and letter writing. What COMCAST needs is a class action law suit to return, what I perceive, is ill-gotten profits from unwitting cable users.
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ID
#349947 Review #349947 is a subjective opinion of poster.
Location
Beaver Falls, Pennsylvania

Comcast - Asked to see manager, had police called on me instead

I went in to the Comcast store to pay a bill and inquire about a mysterious charge listed as a "one time fee" on the online bill payment. They could not figure it out because their system is completely different. She told me I would have to pay it. I asked to speak with a manager and they told me he was out for the week, and that I could come back friday or call the 800 number. What kind of company cant put me in touch with a manager when requested. Well after asking them to phone a manager, they were clearly trying to get rid of me, a surly employee Rachel threatened me with the police. I said I've done nothing wrong, I simply wish to speak with a supervisor of some sort. She dialed 911 and I left. Got a call today from their security office informing me Im no longer allowed at the comcast store. If they didn't have a monopoly on high speed internet I would have cancelled years ago.
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ID
#349372 Review #349372 is a subjective opinion of poster.
Location
Boulder, Colorado
Loss
$50

Comcast - Billing Issues

My issue started back in June when I noticed that I had adult movies that were being charged to my account. I called Comcast back in June and they gave me a credit. I had to call back in July, August, September and Oct. I was told that the box that the movies are being ordered from was installed in May 31st. I told them that i did not have that box at my house. A Comcast Tech. came out on Aug 6th to verify which boxes that I had. He call Comcast and asked them to disable that box because I didn't have the box. Did that happen of course not. I was told that I need the receipt from the install and I said I don't have that from May don't you have a copy? Of course they don't keep a copy I was told the customer should keep that information. Well finally on Aug. 31st the box was disabled my account balance is at $0. Comcast will not credit any of the other charges for these movies because I don't have the receipt showing the boxes that were delivered. I told her if I did find the receipt and the SN listed is the one he said he delivered is on there I'm still screwed. I told the lady at Comcast that I was being charged for 3 HD boxes and 1 DVR box and I only have 3 in my house. I told her that the person that did my installation must be a crook and either he is using the box or his friends. She said the box is disabled and I said but it still shows that I have the box maybe I should just terminate my services and start over again. She had the nerve to tell me that I would be charged for this box that I don't have. I don't know what more do do. Since June I have had $350.00 worth of adult movies ordered on a box that I don't have and Comcast is not doing a thing about it.
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1 comment
Anonymous
#554900

You should contact the better business beaureau

And make a complaint there. Apparently Comcast is and has been ripping off people and has terrible customer service on dealing with these matters Nd really something should be done on a wide scale to stop this!

ID
#349161 Review #349161 is a subjective opinion of poster.
Location
Houston, Texas
Service
Comcast Installation

Comcast wireless help

I have been having problems with my wire less router. That came with the Internet service I received from comcast. Now you have to pay already 20 a month for your modem and 7.99 for router each month. But hear is the cache !! They want us customers to pay 39.00 to pay anther company to fix any problem that you have with it and pay 9.00 each month for that service. Now that's a gimmick!! This is not my property i do not own them i am renting them from comcast . So I should not have to pay anything extra for there service
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1 comment
Anonymous
#555004

My new Cannon pixmamx432 keeps on askin me for a pasphras. I don't know what that is.

Please tel me what to do because I eed to use the computer right away.

650-834-1888

ID
#349099 Review #349099 is a subjective opinion of poster.
Location
Ann Arbor, Michigan
Service
Comcast Internet Service
Loss
$40

Comcast - Overcharging!

RIPOFF!! I am being overcharged hundreds of dollars, and I have proof, yet when I call, they give me BS! Like how can you BS, when I have a freaking receipt!? How do you go from a balance of $253 and then make a payment of $201, then your bill is $290, because apparently my past due was $331. Like they are just telling me anything! I am seriously considering switching to another provider. I have only been with them for two months, but I value my money and my time, and I refuse to give either away to a cable company.
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ID
#349008 Review #349008 is a subjective opinion of poster.
Location
Fort Huachuca, Arizona
Why isn't there ZERO rating? I will never get Comcast again. No matter how good their HD tv or internet may be, I won't give them a dime. First of all, their phone representatives don't understand English. How many times do I have to say "I already logged on to my...
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4 comments
Anonymous
#1193062

Like ATT's better?

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ID
#347764 Review #347764 is a subjective opinion of poster.
Location
Sunnyvale, California
Loss
$1000

COMCAST..WORST SERVICE EVER

Comcast changed their web system recently..removed my bank info then told me they couldn't collect from my bank. Charged me $25.00 for each time. The bank never sent me any notices of anything not being paid because the money was in the bank. When I assume they're paid and their new web service said zero balance, up they come with a 2 month bil!! I've also been trying for months to get them to remove the charges for a box that they never installed. My guess is that the installer stole it and charged me for it. It's like talking to a wall! Biggest mistake ever. My daughter told me about bad service I could never imagine. So far I've spent about 6 hrs on the phone with them over 3 calls or so trying to fix my account. BOYCOTT COMCAST!!!!!!
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ID
#347637 Review #347637 is a subjective opinion of poster.
Location
Greenbelt, Maryland
Product
Comcast Account

Comcast - Movie reviews

who reviews movies there. if it is from the 40es or 50es its 4stars. if it is a great movie like meet the folkers its 2 stars. whats up with that. i think the person who reviews these movies is a very old guy who is in love for old movies. i have watched a lot of movies i thought were very good but it was rated 2 stars. some of the old 3 star movies were terrible. i am just curious as to who is rating these movies. i know it is not siskell and ebiert thats for sure.
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1 comment
Anonymous
#563268

You clearly should have no say in the movie rating process, if you think that Meet the *** was a good movie

ID
#346944 Review #346944 is a subjective opinion of poster.
Location
Pittsburgh, Pennsylvania

Comcast, go *** yourself once and for all

I wrote an email to Comcast describing my surprise at the seemingly random charges on my first bill. If there was any competition, maybe people could cancel their accounts and still get basic Internet and TV service. In any case, my email was never sent because Comcast's website gave an error after I attempted to send it. I'm guessing they don't get a lot of praise so it's kind of nice to cut off all communication with the outside world. I very much hope that legitimate competition surfaces, meaning that businesses will have to be clear about how much they plan to charge for SPECIFIC services. If not, I will nonetheless get rid of Comcast and their sub-par services. I do not need their *** TV or slow Internet so much that it's worth whatever they feel like charging one month to the next. Shoot yourself in the foot, Comcast, and die off as soon as there are competitors. No one will put up with your BS in the long run, so cash in now while you can, as much as possible per dissatisfied customer.
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2 comments
Anonymous
#546313

dear anonymous, did you know that pc magazine rated Comcast internet as the fastest internet on the market today. There are alternatives in every market to comcast (or competition as you put it) but they tend to be much, much slower dsl lines. for example, at&t offers 3 mbps (megabits per second, not megabytes, this is how internet speed is measured) centurylink in some markets like will offer 6-7 mbps for around the everyday price of 49.99. now this is where things get interesting. Comcast performance internet is 62.49 (modem is additional if you don't have your own) at everyday price but their speed is 15 mbps but for an additional $10 a month you could get the blast internet is 25 + mbps , which means for an additional 13-23 dollars more than the competition you get internet that 2x, 3x or even up to 10X faster than the internet. Now do the math, per megabit it is a far less expensive option. which if thats still not fast enough (which means either you never step outside and game all day or you download copious files all day of questionable legality.) there are 50 and 100 mbps options available. these facts debase your claim of slow internet, which i understand that slow is a subjective term so, maybe i should rephrase, if these options are too slow for you i would recommend getting a contractor to lay fiber all the way to your home and get a business class line set up where are no data caps and speeds are near limitless.

Now that the claim of overpriced internet for a "slow" service has been addressed we now move to the issue of the "sub par" tv. I'm sure that based on your knowledge and expertise you are well versed in how the cable company creates it charges. but for those of you that don't know let me enlighten you. companies like comcast (which owns nbc and ther holdings) so even if you go to direct tv or dish you will still be paying comcast to watch any of those channels indirectly cause dish and direct have to pay comcast for those channels, enjoy !!!) but other companies like disney (which comcast almost bought before buying the more expensive nbc...they paid cash by the way) but back to the point, disney owns a bunch of channels including the most watched network on tv....drumroll please...ESPN and in order to show ESPN comcast has to pay disney, and in order to get espn at a manageable price (something like 6-8 dollars a month per subscriber just for espn) comcast had to agree to get a bunch of other channels with it, like A&E, abc family, (abc owned by disney) other espn channels and much more otherwise disney would say the price would be even higher. So next time you're hating the evil cable company for preventing you to get channels al a cart you might as well get mad a Ford or Chevy for building cars that have cupholders you don't use in the back seat. its a product that you buy. theres a reason you don't go to direct tv or dish because it goes out, you have to load the on demand to the dvr through the slower internet before you can watch it 5-10 min wait time usually. so while direct tv did 27 in revenue last year with more customers (direct tv is in almost every market where comcast is in but fraction, direct and dish are far closer to a monopoly that comcast.) comcast did 55 billion in revenue by providing a superior service to fewer people who see the value in reliability and the speed of the internet, as well as the reliability of the television service.

enjoy them apples :)

Anonymous
#668400
@PissedConsumer546313

Dear Tim, did you know that rating comcast on the 30 seconds that you can actually test connection speed doesn't really constitute reliable internet access? I have had comcast for 2 and a half years, having absolutely no other choice because they have a contract with my apartment complex.

In those 2.5 years I have paid for 50 Mb/sec download and 5 Mb/sec uploads and have received that speed but intermittent access the whole time. Every time I call them out they tell me it is probably a neighbor screwing up their own network setup causing mine to have intermittent connection (ALL the FRICKEN TIME!!!!) and that there is nothing they can do about it.

So, the next time you want to be a smart *** and tell a poster, condescendingly, that other providers are slower, you might want to look into network reliability within apartment complexes. It is horrible with Comcast.

The worst I have ever seen. Road Runner was far better than this.

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ID
#346591 Review #346591 is a subjective opinion of poster.
Location
San Francisco, California

Comcast - Horrible Experience

Short Version: - Service first started on 7/23/12, Service did not work until 9/18/12 - Original install resulted on follow up appointment to fix cable issue - Resulted in 8 more rescheduled appointments - Promises given to me of crediting my bill once the issue has been repaired - After issue was resolved, was told that my issue was a "special request appointment" and that it is not creditable. Long Version: My service started on July 23rd of this year. My girlfriend and I live in a small apartment in Northern Virginia. We signed up for the Blast Plus promotion going on in this area for 49.99/month for the first 6 months. We get the initial technician visit where he installs the modem and cable box. We are unable cable working but internet works decently (cuts in and out enough to be inconvenient). The technician despite trying three different cable boxes still thinks its the cable box. We schedule a 2nd technician to come out with a different box... surprise his didn't work either. He checks the wire signal and notices a really poor signal. (We live on the 18th floor, so signal loss is normal. However the amount lost was much higher than normal). So now that the issue was figured out we scheduled a tech to come out to look at the wire and fix it. We schedule with my apartment complex to check various units underneath us to locate the issue in the wire. Despite people taking off work to be there for it, the tech never showed up. I then proceeded to reschedule. Next tech shows up at the rescheduled date with a cable box. He asks me what the problem is to which I responded: "The issue is in the post-wire, we had a tech scheduled to come fix it and he never showed up. You were supposed to fix it.". His response was well let me check the signal.. He checks the signal, determines it's low (no really?) and tells me its the power coming from the tap in my apartments cable room. I reschedule.. (Current visits from Comcast: 5, including no show) Comcast (or comcast's contractor) comes out and checks power coming from tap, readings are normal. Tells me that it's the post wire and the post-wire people need to be scheduled to come out. I reschedule (6). At this point it's been one month. I call customer service requesting that my bill be credited in fear that if I pay my bills my issue will never be fixed. After speaking with 3-4 different people I finally managed to get that done for me. (Great, finally some customer service). However my bill due date changed from the 23rd of August to the 10th of September... odd... So the "post-wire" guy shows up without scheduling with my apartment complex. He shows up at my door and he's not even a post-wire guy, he has no idea what hes supposed to be doing. He starts off with "So your cable hasn't been working right?" I tell him no, tell him the story, etc. He decides to check my signal strength... tells me I need a post-wire guy. Yes... yes I know. I'm starting to learn Comcast terminology at this point. If I lose my job and apply at Comcast I probably won't need to go through any training. We reschedule (7) and a post-wire guy comes out (FINALLY) but he wasn't scheduled with the apartment. This guy was actually a pretty good tech. He checked the readings just to be sure, he told me that he's gonna personally make sure my issue gets fixed because he must have felt bad for me. This was a relief, he really went above and beyond what he needed to do as a Comcast tech. However, I needed to reschedule (8). The next time, it was the same guy that showed up from before. I actually called Comcast twice to remind them they need to schedule with my complex that a tech is coming. Surprisingly they never scheduled so when he got here he couldn't do anything. (Note: I am not able to schedule Comcast's job for them with my complex.. I tried). He personally went and talked to the manager of the building and got it scheduled. Like I said, this guy was good. Reschedule. (9) The same guy showed up again, this time was able to find the issue in 10 mins and fix the wire. Cable works! (9/18/12) However, I needed to change my box from the DTA to an HD box where I needed to personally travel to the comcast center and pick it up. So now it's time for the grand finale. I call Comcast customer service up so that I can get my bill all sorted out, get credited for all this time I didn't have service and move on. Post-wire repairs are called "special request" visits (Or something of that nature). When I spoke with the customer service agent she told me that I was unable to be credited for my service because "Special requests" are not creditable. This was the first time in this entire almost 2 month period that I got frustrated on the phone. You mean to tell me after all of this you're going to make me pay for it as though I had service this entire time? According to the rep I spoke with, my service was working back on August 24th (when I was credited for the first month). So the person who credited me orignally must have marked that my service was completed (which I strictly stated was not) But wait, it gets better! I look at my bill more intently to see that my service changed. I no longer had the 49.99/month promotional offer. I had a $35 cable and $20 internet package which I never consented to. So as of right now my bill is 21 days overdue (but september 10th isn't 21 days ago.... Yeah I know) I am not paying my bill at all until I know that my time spent dealing with this awful service will be credited. You are not stealing my money Comcast. Thank you for reading my story.
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ID
#346582 Review #346582 is a subjective opinion of poster.
Location
Arlington, Virginia
Service
Comcast Internet Service
Loss
$130

Update by user Oct 30, 2012

9/26/12 Found a business card on the door from a Deborah Coleman. A customer service executive. Could this be the one?

9/27/12 12:43 pm. Called and spoke to Miss Deborah. Seems to want to help resolve the situation.

10/30/12 UPADTE!!! Well I did meet with Miss...

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1 comment
Anonymous
#726986

Comcast Stole our phone number, without our acknowledgement or concent the exact same way and almost exact same story, getting no where, getting hung up on, still no phone, took us out of contract from Verizon triple play and early termination fees.why is Comcast ruining peoples lives, we own a small business and have no access to our fax or phone for almost a week, just pointing fingers from Comcast and Verizon, they stole this number from my wife s maiden name into our marriage name, that right there dosnt seem legal, we all need lawyers or a class action suit, this is not right to just ruin your life, I had my number 16 years and have 5 of us living here and a small business to run.I am looking into a police report on this and the attorney general we should do something about this.

ID
#346392 Review #346392 is a subjective opinion of poster.
Location
Henrico, Virginia