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Comcast in Philadelphia, Pennsylvania - Horrible Customer Service

We waited all day when our instalation schedule was from 10am-1pm. No one called or gave us any notice about any cancelation. When we call customer service was told to call somewhere else they could deal with our issue, and that we need to reschedule all over again. We are NOT happy with this kind of customer service, the least they could do for us is at least make it up by installing our services the same day. But instead we have to make another appointment and go through all the process again which means also paying instalation fee with all the products. Will NEVER recommend comcast nor will use the services again!
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1 comment
Anonymous
#709835

not like it matters because comcast is probably you're only option in your area for high speed internet

Review
#442777 Review #442777 is a subjective opinion of poster.
Loss
$120

Comcast Ripoff

I made the mistake of adding services with Comcast at another address but left the phone service on for the purpose of the alarm. It's been one nightmare after another since, from the installation to straightening out billing issues. I was told that as a long term "valued customer" the installation at the address was free. The technician connected the internet without informing us that I would incur an installation charge. The services worked for one day after the installation. I called to report the problems; when I gave the service phone number I was told that it registered as being located off the coast of Africa! It took several weeks to get the cable and phone service working properly. You won't believe who fixed the cable service; the maintenance man in my apartment community! The maintenance man indicated that it happens all the time. I requested credits for the time the services did not work which was granted after several months and multiple protracted calls to customer service. I was so dizzy and frustrated from the confusion, I did not notice the fee for the "failed installation" (which is what Comcast referred to it as). On another occasion, I called to request a fix on the confusion between the old address with the phone service and the new location. I could not access the bill online. The call went to an offshore office (the Philippines) where the primary user was changed to my son in law by the technician. I implicitly requested that the changes she suggested NOT be applied but the changes were made anyway. I called repeatedly about the installation fee but gave up on getting that adjustment after sitting on hold for over 50 minutes, I hung up. My son has Uverse and I like it a lot but AT&T has the same off shore support issues and long wait times so my next move might be to get a air card and use my over the air antenna. I’m sick of these companies that are so big that their notion of customer service is to charge outrageous prices but the value of the service is serious diminished by their response when there is a problem!
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Review
#442715 Review #442715 is a subjective opinion of poster.
Loss
$55

Comcast in Battle Creek, Michigan - Undisclosed Fees

I called to make arrangements on my bill and was told I had to give a post dated check which I did. I was told the amount to be taken from my bank account and planned for that. They then added a phone payment fee which they neglected to tell me about. This caused me to get a $9 fee from my bank for transferring money from my savings and a $38 fee for the NSF. I called and was told all they could do was credit me the fee they charged and I would have to deal with my bank for the rest. So they take more money than they tell you about then tell you that you are on your own for the bank fess they have cost you. They made it sound like it was my fault because I didn't have enough money in my account for them to steal. I am a single mother and have to plan how much is being paid each week on bills. I cannot afford for people to take more and cost me fees. My grocery money for the week was now cut in half. I'm so glad my kids get to go hungry for this greedy corporation to make bigger profits.
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Review
#442573 Review #442573 is a subjective opinion of poster.
Loss
$55
Tags
  • Fees for check over the phone

Comcast in Charleston, South Carolina - Denied credits, and agreed rate, rude

Have been dealing with billing issue for a few weeks. Supervise gave me a new rate for 12 months, now no one can remember the call. Had to listen to angry customer reps talk trash about me while I was on the phone. Learn to use me! They said put him on hold, and he'll hang up. That two hour brake gave me time to find a new provider. Wake up comcast! I usually only use the internet anyways. U verse is slashing my bill from 148, to 60. Have a nice day dinosaur. Talk trash, rob, steal, and cheat someone else.
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Review
#442522 Review #442522 is a subjective opinion of poster.
Loss
$215

Comcast in Henrico, Virginia - Fake Charges

Comcast is beyond filth. They keep charging us for a modem that belongs to me. We never rented a modem from them and they continue to charge us for a modem. They will only return a small amount which is ridiculous. We should have canceled from the start when we initially started trying to get the internet to work. The customer service was horrible. ALL the troubleshooting people did not have a clue as to what they were doing or could even resolve this issue. It took 3 days to resolve the internet issue. Not only this but they started taking away certain channels but the bill never changed. HORRIBLE COMPANY
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Review
#442495 Review #442495 is a subjective opinion of poster.

Comcast will not issue credit on my account

On 08/06/13 right after paying next month's Broadband Bill we decided to cancel the service. Comcast quickly showed a correct credit balance of $31.64 due us for the cancelled days. Unfortunately it is impossible to get Comcast to issue the credit even though we receive no other bills from Comcast. I have called countless times, gone on their chat line, etc, all to no avail. What can be done to get this unethical company to pay what they owe! If anyone can get this unethical company to issue this credit it will be appreciated. Please help! I refuse to call them again and talk to someone who reads from a script and understands English poorly.
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1 comment
Anonymous
#705524

Just entered all of my personal information after they confirmed service was available. Entered personal information then transferred to an analyst.

He said service wasn't available and sorry for inconvenience. I said I need all of my personal information deleted!! He ended the chat!!

Will never!!!d I mean ever!! do business with this company...will pay more elsewhere if I have to!

Review
#442365 Review #442365 is a subjective opinion of poster.
Loss
$32
Tags
  • Comcast will not refund credit bal

Comcast and Their Lies

Comcast promises one price and you get another. It takes months to get them to admit a mistake and then one is told its all taken care of; only to have to go through the whole story again when the problem was not fixed. I have several relatives and co-workers that have moved on to Uverse and are satisfied and pay almost half of what comcast charges for the same services. Comcast claims to be so much faster than Uverse; not so! Ive used computers on Uverse and cant tell the difference. Comcast is a ripoff and they dont care about anything but money. Comcast customer service is a joke. I was on hold for 64 minutes and got disconnected. Many people are leaving to go to Uverse and i am headed that way myself. Comcast is over priced and over commercialsed. If they spent half as much on customer satisfaction as they do on boasting how much better they are than Uverse they wouldnt be loseing such a large customer base.
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1 comment
Anonymous
#718440

I had to switch from Uverse to comcast and it SUCKS! I have NEVER been more dissapointed!

Review
#442230 Review #442230 is a subjective opinion of poster.

Comcast in Dyer, Indiana - Damaging Property

spring of 2012 comcast came with out notice to change the cable lines, digging under my ceder 6ft fence braking the slats and braking the concrete by the 4x4 then came in the yard next to my inground pool finding the cable under all my landscaping pulling it up ripping all the landscaping plastic and crushing all the plants the area is 38ft by 6ft all the roses and hosta's are dead alone with the mums they still have done nothing and want to give me $250. to fix this mess I have gotten est. of $880. and $920. to have it fixed Someone needs to stop this Monopoly NOW!
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Review
#441665 Review #441665 is a subjective opinion of poster.
Loss
$900

Comcast in Clute, Texas - Online chat herrassment by employee.Nikki

I tried to get my hd remote reprogrammed and let Nikki your online chat worker know of the problems we have been having around here with our hd boxes;and inspaciffically mine;and Nikki and another worker like her on the evening shift gave me a hard time about my dad's social#. Even after she called my bluff online to talk to my parents;she did talk to them;and repeated the bullying and snow job she was giving me about my dad's social# number back on live chat. she did not applogise this time as she was applogetic over the phone at least. We still don't have my cable box or remote working? No tech here at our house either?! I've printed the manuscript of this live chat. thanks. Mr.Jesse L. Reyna-Son of Mr.Roy and Sarah Reyna-Account holders.
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Review
#441580 Review #441580 is a subjective opinion of poster.
Tags
  • angry hd tv viewer

Comcast in Sacramento, California - 25 yr customer @ home and business WTF?

This is IT!!!! I've spent days if not months in my efforts to solve the most rudimentary issues that are usually resolved with a few key strokes... but first, the last large Comcast Screw Over...My neighbors and I were experiencing sub service for over a month TV, Internet the works! Customer service contacted reads from a script and passes you on, only to be disconnected. My neighbors and I conspired to complain by phone about the absent resolution to our problems @ the same time...Comcast sends out a 'Tech' who says my internal cable is defective..being an Electrical Contractor for 35yrs. I know this to be BS but replaced it with Military 'spec'd' cable. No solution...though now it's the cable from the pole and I'm @ the end of the line. They replace the cable..still no worky... then all the cable back to the 'HUB' a few streets away and our service was restored...but after I grabbed a few neighbors and we took pix of 2 Line Trucks @ the 'Hub' with the crews sleeping and it wasn't lunch time. Since I pay for most all accounts that I control electronically I rarely see paper...but any inquiry into some of these accounts are BLOCKED! Patience dear reader...hours have I spent trying to correct this for the last 10 months...Fruitless. I was used to paying $132 monthly with HBO just for my home. I audit my bank statements and they charge me what ever they want to for their service...different until the last bill was $192.71 with half the channels..now I just get Ads and Kardasians. I've taken this day off to deal with Comcast inability to satisfy a long time customer...It will be 4 hrs since I requested a phone call back from a supervisor or 'Customer Retention' rep....cuz I'VE NOT BE ABLE TO SEND or RECEIVE my email from Comcast. My solution....I've their competition's carts full of the services that I've been paying for and if they don't accommodate an assuage to my frustrations..I'll push proceed and then Comast will lose monthly the several thousand dollars they get from the accounts I control. I'm still waiting for that call. Thanx for letting me rant.
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Review
#441574 Review #441574 is a subjective opinion of poster.
Tags
  • Bloody Comcast