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I know better, but after spending a long, long time on the phone with the Comcast rep who assured me to no end that the new Xfinity Gateway modem would increase speeds as well as provide better wifi and phone, I finally did it. It's ok, I will probably save money on...
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6 comments
Anonymous
#1101122

Absolutely should be upset. It appears to me and others that Comcast cut my speeds back, then blamed it on my equipment?

Ya, wanted me to rent from them.

What a scam, my equipment was fine, finally admitted to having me on the Economy service! Just what I told them all along.

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Review
#462239 Review #462239 is a subjective opinion of poster.
Tags
  • EOL
  • bandwidth

They told me my modem was bad. I replaced my own modem with a Comcast modem ($7 per month forever) then found out our area had an outage.

I lost internet service Monday night. Comcast walked me through every step imaginable to connect. After all that the man got a message that our area had an outage. Tuesday they told me the outage was fixed and there was something wrong with my modem. I replaced my own modem with a Comcast modem ($7 forever), tried again and then called the company. They sent a technician today and determined there was an outage in the area and other users were calling in. After about 2 hours work they got me on line. Comcast has a communication problem. If you have a choice choose another ISP.
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1 comment
Mike_mn
#778311

If you call the support # with the phone listed on your account, often times they will have an automated message informing you of an outage. But, not always.

Outages here happen occasionally.

When they do, I call and sit tight. 90% of the time it's resolved with a few to several hours.

Its' ALWAYS a good idea to call and report an outage. They'll have to cycle your modem, reboot your pc... run a test and say your modem looks fine so it's something on your end.

Just tell them 'no', my end is fine. When enough people call in to report an outage in an area, it triggers something at Comcast and they look into it.

Stick with your own modem and you'll save yourself allot of headaches! But, make sure it's DOCSYS 3.0.

I have a Motorola SB6141. An excellent cable modem.

Review
#461628 Review #461628 is a subjective opinion of poster.
Service
Comcast Internet Service

My cable service wasdisconnected about 10 days after I got it | Comcast review from Richmond, Virginia

I got Comcast service less than 2 weeks ago. I've never had service with them before as I have just moved to this state. They disconnected me because they said that someone put me on as an authorized user on another account. I have no idea what they are talking about. They're telling me now that I must send them in a copy of my lease to get it turned back on. I feel so violated because I have never heard of a cable company wanting to see a person's lease and want my service back. They will not comply and won't budge.
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Review
#461514 Review #461514 is a subjective opinion of poster.
Product
Comcast Account
Loss
$200

Have to pay for technical support?!? | Comcast review from Elk Grove, California

So a few weeks ago, my wifi stopped working. I've had comcast for some time and I know it's the biggest hassle to get a customer service rep on the phone. After being disconnected multiple times(!!!) the customer service rep was not able to fix my wifi connection and transferred me to their "wifi" tech support. Except instead of helping me resolve issues with THEIR equipment, for which I already pay a pretty penny for every month, they told me they were going to charge my accound 79$ to talk with a tech rep!!? Since when do I need to pay you to fix your own equipment that doesn't work half the time?! Soo fed up with Comcast! This company has the worst customer service and every rep says the same thing, reading off some script! I would switch to a different provider in a heartbeat if I could!
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1 comment
Mike_mn
#778312

Your correct. They are reading off a script.

They need to do the basics first... cycle the modem, reboot the pc... I could never be a support person. I'd probably get fired the first day!

.

Its' been a month. Have you resolved this issue?

Review
#461449 Review #461449 is a subjective opinion of poster.

Bastards! | Comcast review from Leesburg, Virginia

I have had comcast for less than a month and already hate them! here is many fails withint the very first month of service: 1) they set up the wrong box and mailed us a new one then tried to charge us for the shipping and handling on their mess up! 2) We couldnt access our account online because they would not give us a password. Finally they had to mail us some security number just to get into our own account...wow! 3) The first bill we received had $110 of incorrect overcharges. 4) The second bill was sent and expected to be due 2 weeks after our first one was due. 5) refuse to change our due date on second bill- so now they want two bills paid at the same time- 2 weeks before the billing cycle is even finished. To have this many problems as a brand new customer is disgusting. If you are considering Comcast, DON'T it is not worth the trouble!!
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Review
#461277 Review #461277 is a subjective opinion of poster.
Product
Comcast Account

COMCAST IS A MONOPOLY WITH REPS THAT OUT RIGHT LIE.

Every time I call or change anything I get lied to by a Comcast rep. I encourage you to write the Mn Attorney General. They will work with you to find a solution. Comcast MUST reply to attorney generals letters so this is a way you can ACTUALLY get help. http://www.ag.state.mn.us/ElectronicForms/ComplaintForm.pdf This is the link to a very simple complaint form. Only when Comcast has to take ownership for their bad customer service will they ever change. If they get 1000 complaints and it begins to cost them money they will change. Please feel free to e mail directly : Sarah DeZell Director of Client Relations and Standards Comcast 10 River Park Plaza Saint Paul, MN 55107 Sarah_Dezell@cable.comcast.com If you want to call: Secretary Sarah Mihalow Client Serv. Partner Talent Acquisition Comcast 10 River Park Plaza Saint Paul, MN 55107 651-493-5822 – Work If you are reading this from another state just Google" Attorney General" followed by your state and look for the complaint form on the attorney generals site.
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Review
#460934 Review #460934 is a subjective opinion of poster.
Loss
$300

My cable bill, crazy | Comcast review

In October my cable was off and they billed for that month, Nov., 1 I went to pay my bill which is $ 139 and change. The office on 18601 NW 2 Ave., a young man who work there was helping me at the machine when he put my card in it took $647.42 off my card big difference from $139 and change to $647.42. Miss DeJean manager of the office told me she will be able to take care of the problem, now for December they sent me a bill for $250.22, I have the basic cable plan with 200 channels HBO was not part of that plan but they added and I don't want or need anything else added to my plan. They gave me numbers to call and COMCAST WORKERS needs to understand without the many clients there would be no Comcast. The person who picked up my equipment in October didn't return the equipment on time so I got charged. I know if my bill was not paid on time they would cut the services, the problem is they will not return the $647.42 to my card or refund the payment by writing a check. There should be changes in Comcast not only for those using the equipment, but for those working in Comcast. When they want feedback I can't and will not give feedback. My name is Dessie Hart and my number is 786-315-1065 I don't owe this company that kind of money.
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4 comments
Anonymous
#761957

Thanks for your phone number...this is how fraud to you could occur if i were thst type of person....now i could csll comcasr say i am you and charge all kinds of things to your account. Especially since i have your name also. Never post this information online and do yourself a favor...change your phone number ...and make sure you change the phone number on all accounts with this number because you just opened yourself up to all kinds of fraud agsinst you

Anonymous
#761955

I am seriously thinking of getting an attorney, they have been lieing to me and have been ripping my disabled sick mother off on her bills, when they come to fix things that i called for they promised that there were no charges for these services because it was their fault that things were messing up, every single time they came to her apartment they charged her, she is german and does have a hard time understanding some things, and she says they hang up on her when she calls, so i live in another state and have been calling for her and sure enough they have been ripping her off!!! how many more elderly people are they doing this to?

I am so angry with this company! her phone was messed up last night and the man said he had to get an emergency tech to go to her apt, because they did not have anyone, my mom is alone, disabled sick, and comcast says they are available 24/7 7 days a week? he said he found someone who was going to get there today. when i called billing company today the lady says oh i see your mother has a schedule for dec 24th for tech to come out.

i guess the man on phone last night just wanted to appease me and get me off of the phone?

my mom is on oxygen and her nurse happens to be on vacation for holidays i cannot be there and so she really really needs her phone if something happens to her she is very sick. comcast i am not playing around with you people!!!!!!

Anonymous
#750671

I can't wait for my semester to be over and I will drop comcast like a hot potatoes.

They don't care anything about their residential clients. I called customer service when I noticed an increase in my bill.

Instead of trying to help me find a new deal, the gentleman asked "so when would you like your service discontinued". Unhappy with his service or lack of it, I made a complaint through their e-care site and a month later, I'm still unsure when they will actually call me and resolve this issue.

While I don't like making unnecessary changes in my services, I refuse to support a company who has no regards for their clients.

They have lost a loyal customer and I will go out of my way and report this issue to make others aware of comcast's poor service. Do not support companies like comcast who have no regard for you or for your hard earned dollars.

John N
#750401

You should never put your real phone number or name on these complaint boards.

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Review
#460765 Review #460765 is a subjective opinion of poster.

Comcast gave my present "Landline phone number" to another customer.

Since July of 2012, I moved my Comcast subscription from Montgomery County, Maryland to Prince George County, Maryland...and have had nothing but headaches from the servicing staff of Comcast. I subscribe to their Triple Play plan. In November 2013, they finally replaced my modem and I got to use the internet for the first time since They installed their service. Just recently, they took away my "land line" phone number and gave it to some else. I call them every week and all they give me is a repair order number and tell me it will take 24 hours and it will be fixed. Well, this goes on over and over. Every time I call Comcast, the rep tells me that I no longer have that number and in order for me to get it back, the new owners of my number have to agree to relinquish my number back to me. I asked, "what if they don' want to give me my number back?" Comcast replies, "then there is nothing more they can do". I replied that I've had that number since July of 2012 and last received a phone call on it on October 5th from my cousin (who checked her phone records). The people who have my phone number now have only had it for a month. What's even more weird is that the number that they is mine, the same last numbers are transposed. I have had this number for over a year and a half and have it printed on my business cards and all my legal documentations. People who have that number, have sent me emails telling me that they no longer can reach me on that number. What is up with Comcast's attitude. So much for being a so called "loyal customer", which I have been since 1991. I just want my phone number back. What are my recourses? Is there anyone out there that understands my plight?
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Review
#460754 Review #460754 is a subjective opinion of poster.
Service
Comcast Internet Service
Loss
$1000

Comcast Took Six weeks to disconnect my service and billed me for the extra weeks.

I called to cancel my Comcast service a month in advance. I explained that I wanted to switch my service on the 21st of September and that I wanted to make sure I was paid up until that date, but I didn't want to get a bill after that. Of course they sent me a bill the next month. When I called and asked why, the customer service lady told me it was their mistake and to ignore the bill. Next thing I know, I have a letter from a collection agency for the amount on this new bill. I called again. I was told it was a prorated amount for the partial month. I asked (politely) when the service was terminated. I was told that it was terminated on October 11th. They waited an extra three weeks and then billed me for it! When I asked to speak to a supervisor, the woman, whom I could barely understand, put me on hold three times while "trying to get hold of someone". When she came back on each time, she tried to get me to pay the bill by simply intimating that it would be an easier way to make it go away. When I explained that I would not pay it because I did not owe it, she seemed to be unable to understand the concept.
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Review
#459834 Review #459834 is a subjective opinion of poster.
Loss
$40

Pinch me, this poor service cannot be real! | Comcast review from Hyattsville, Maryland

I had the worst Customer Service experience of my life on Saturday. I can't believe how unconcerned Comcast is with righting their failures. I have never had good working service since I was installed with my X1 box. If I knew the X1 box was so fickle I would have never switched from my old DVR box. I have had 3 techs come out to my home including my install and spent countless hours on the phone. My last experience just takes the cake though. Saturday, I was scheduled for a 10 am to 12 pm appnt. Comcast gave me three pre-calls in 5 minutes prior to my appnt. I missed the calls but called right back within a minute of my pre-calls and waited 20 mins to speak to a rep. I confirmed I was home and right after received another automated pre-call right after I spoke to the rep and again confirmed my appnt. By 12:30 I called back asking where my tech was. I spoke to a rep who told me the tech missed my appnt and I would now have to wait from 1-4pm. I asked her why I had to wait almost 5 more hrs for an appnt and why she couldn't just call the tech and see why he missed the appnt and if he can come to my house after his next job. The woman told me that Comcast could not speak to people in their own company to see where their techs are. I asked to speak to a supervisor. The supervisr got on the phone and was also no help. However, he guaranteed me that a tech would be out between 1-4 and my service would wrk. Well...... Around 5:00 I called back and was told not only did I not have an appnt scheduled that it was my fault because I missed my appnt. Supposedly, they said the tech came out and I wasn't home at 12:-3 PM. Mind you, the previous rep and supervisor didn't tell me this information. The tech said I had a brown door. I have a grey and a green door. Not sure where the tech was but he was obviously not at my home. I tried to explain this to the supervisor and he went on to tell me in an indignant voice who noted my account as if to say that person doesn't lie and I was lying. Then, the supervisor told me my appnt was just a ticket where someone would call me and reschedule my appnt. Then he said someone called me at 12:03 pm and left me a message. I didn't get a call at 12:03 pm from anyone nor did I miss any calls. So to make a long story even longer, I spoke to 4 people who all lied to me! And all of them tried to make it seem like I did something wrong. I asked the supervisor for another missed appnt credit for wasting 4 more hrs of my day waiting for a tech. He said technically, this was a go back so I can't get a credit. I said first of all, this isn't a go back because no one went the first time. and secondly, I was guaranteed an appnt and that's the only reason I sat at my house waiting for 4 hrs. The supervisor did absolutely nothing for me. So, I am going to go another work with poor internet, cable and phone. btw, my Comcast phone cut off while I was talking to him. The supervisor did thankfully call me back. Also, it took my almost 30 mins to load this page because my internet is almost unusable! So frustrated!!!!!!
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1 comment
Anonymous
#750672

That is Comcast. Absolute no regard for you as a person or your hard earned dollars.

Try writing a complaint to their e-care site and it's useless.

I say drop them! I will next week as soon as my semester is over and find a better provider. Services for me is not only about what channels I get but how quickly issues are resolved and what kind of service I receive should I call customer service. None of this rings a bell to comcast.

It's your money that keeps comcast alive. Drop them!

Review
#459784 Review #459784 is a subjective opinion of poster.
Service
Comcast Internet Service