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So, I am so miffed right now and I will post this on any possible outlet that I can. I have to say that Comcast is fraudulent in its dealings by deceiving people into paying extra for their services. I recently switched and was robbed by Comcast. Allow me to explain. ...
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3 comments
Anonymous
#764393

I'm with you! I ordered HD service and the 3rd party underpaid unprofessional contractor brought out some old smoke infested lame box!

I told the tech that is not what I ordered and all he said was that was what the invoice said. I had to drive to the local office to exchange later that week. After several attempts and bad equipment I got one that finally worked correctly. a couple years later now, I put up with all the fee changes and add-ons that they saw fit from time to time but today I finally had enough.

Took there *** in and canceled now will suffer and do with out. Just glad to see them gone and maybe for good!!

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Review
#466198 Review #466198 is a subjective opinion of poster.

Comcast Cramming Bill.

I have been being Billed $124.53 forever. In Dec the bill was Crammed for $32.00 bringing the total to $156.53. I caked them waited on the phone over one half hour and disconnected me. I went to call them the following day and brought up my bill online for some figures. I had the Jan2014 bill and they had Crammed another $20.00 on it, Total now $176.53. This is for their Tripple play Basic package with NO EXTRA'S! I spent over an Hour on the phone being disconnected 3 times. The final Customer Service (LOL) person claimed the $20.00 charge was because my plan had run out. As for he $32.00, they didn't have a clue. so now it's goodbye ComCRAP!!!!!!!!!!!!!!!!!!!!!
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1 comment
Mike_mn
#778307

Yes, once the initial plans run out, the fees increase. Fact in, customers really don;t need all that extra crud!

Internet is provided in about 3 tiers. Burst of speed is extra.

Most people don't need 50mb speeds with burst-of-speed! Buy your own cable modem and save the rental fee.

Review
#465804 Review #465804 is a subjective opinion of poster.
Loss
$32

WORST BUSINESS INTERNET AND TELEPHONE SERVICE | Comcast review

MOST UNEDUCATED CUSTOMER SERVICE REPS I HAVE EVER ENCOUNTERED. MY BUSINESS LINES WERE DISSCONNECTED BECAUSE I WAS PORTING THE NUMBERS TO A NEW CARRIER. NO ONE COULD TELL ME HOW THIS MISTAKE OCCURED. AS A RESULT MY CUSTOMERS ARE UNABLE TO CALL ME. VERY FRUSTRATING. THEIR INTERNET AND CABLE SERVICE GOES IN AND OUT ALL THE TIME. THIS HAS TRULY BEEN A NIGHTMARE. THE EMPLOYEES OF THIS COMPANY CLEARLY DO NOT KNOW HOW TO HANDLE BASIC PROBLEMS. I SPENT 2 DAYS TRYING TO GET THIS RESOLVED AND HERE WE ARE ON DAY 3 AND STILL NO RESULTS. PLEASE STAY AWAY FROM THIS COMPANY. THEY HAVE POOR SERVICES AND INCOMPETENT EMPLOYEES.
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Review
#465124 Review #465124 is a subjective opinion of poster.
Service
Comcast Internet Service
Loss
$1000
Tags
  • cable service companies
Maggie Says: December 19th, 2013 at 11:26 am they are a pack of lairs…I am dealing with them now I have NEVER been turned into a collection agency until I got involved with this rip off company…First I shut down my service at old address I was told by User ID B.V. and...
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1 comment
Anonymous
#761937

going thru same thing at the moment, ready to contact an attorney!

Review
#465087 Review #465087 is a subjective opinion of poster.
Service
Comcast Service Transfer
Tags
  • Comcast Billing

Comcast owes me over $500.00, and will not pay!!

I signed up for "premium channels", phone and internet. After 4 home visits....,which I had to pay for, my phone has NEVER worked, nor has my internet......BUT THEY STILL CHARGE ME MONTHLY for all !! This has gone on since Feb. 2013. If I only pay for the service I DO get, my t.v., They disconnect my service. I also had to pay to get it reconnected!! I have contacted them at LEAST 10 times,(many more attempts but because of the awful customer service I have not gotten through) I am still getting the run around. An email saying 'they appreciate me as a customer" blah, blah...This is... UNEXCEPTABLE!! Can anyone tell me who I go to in Oregon to RESOLVE this RIP OFF COMPANY? I am using a friends internet, skwjsw@gmail.com
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Review
#464734 Review #464734 is a subjective opinion of poster.
Service
Comcast Tv Service
Loss
$500
I signed up for Comcast service nearly 3 years ago. We used our own modem for internet service, which we purchased off newegg.com (and fortunately still have the receipt for). However, they consistently billed us every month for a Comcast modem, so we had to call and...
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4 comments
Kori
#773446

Update: I filed a complaint with the Better Business Bureau and received a call from Comcast Corporate within 2 days. They agreed that I was improperly billed for a modem and removed the filing with the collections office. Hopefully this will be the last of my dealings with Comcast.

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Review
#464074 Review #464074 is a subjective opinion of poster.
Loss
$33

Comcast reps lie to customers

2010 Three reps said "We no longer charge for cable box's" & "Our customers can have as many cable box's they need at no extra cost". I confirmed this again 7-2013 in the local office. 8-2013 I was billed 9.95 per box! I called the company 3 times (in one day) before I got someone who could address this issue. Comcast has the worst customer service dept on this planet. The digital cable signal is weak and freezes. The internet connection crashes daily if not hourly. The phone service is a joke, can't use it for all the buzzing and static. The company has sent tech after tech and changed everything except the connection on the pole and no improvement. I would go to another company but there is no one else in my area. Our motto "Anybody but Comcast".
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3 comments
Anonymous
#758929

Every time I call or change anything I get lied to by a Comcast rep. I encourage you to write the Mn Attorney General. They will work with you to find a solution. Comcast MUST reply to attorney generals letters so this is a way you can ACTUALLY get help.

http://www.ag.state.mn.u… This is the link to a very simple complaint form. Only when Comcast has to take ownership for their bad customer service will they ever change. If they get 1000 complaints and it begins to cost them money they will change. Please feel free to e mail directly :

Sarah DeZell

Director of Client Relations and Standards

Comcast

10 River Park Plaza

Saint Paul, MN 55107

Sarah_Dezell@cable.comca…

If you want to call: Secretary

Sarah Mihalow

Client Serv. Partner Talent Acquisition

Comcast

10 River Park Plaza

Saint Paul, MN 55107

651-493-5822 - Work

If you are reading this from another state just Google" Attorney General" followed by your state and look for the complaint form on the attorney generals site.

Anonymous
#773244
@ONICA

you are a retard!

Anonymous
#758800

In case you are not aware,Nothing is "FREE".What planet do you live on.

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Review
#463692 Review #463692 is a subjective opinion of poster.
Service
Comcast Internet Service
Loss
$135

Xfinity/Comcast

Comcast contacted internet subscribers were contacted about putting a new modem/router, I received one that was disabled; the tech installed it and was defective so he put in another modem. After installation, my wireless system printer et.al shut down. Comcast had a tech [nice guy] come out and try to resolve the issue. (3's) with little or no success. Again, I called Comcast, and I was referred to HP, who had some type of agreement. I was set up with foreign tech. who had difficulty understanding my HP printer and the issue at hand. HP eventually got the the problem taken care of; However HP tried to sell me extended warranties! Twice! My chief complaint: Why does Comcast/Xfinity practice such non professional activity with Hewlitt-Packer? They wasted my time along with their frustrated empolyes.
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1 comment
Mike_mn
#778308

To eliminate all that hassle, years ago I bought my own cable modem. I had to buy again DOCSIS3.0 compliant Motorola SB6141 top of the line.

It's money in the bank.

Simple to setup. Allthough, you may have to wait uop to a day or 2 for there system to 'update' their information properly.

Review
#463189 Review #463189 is a subjective opinion of poster.
Service
Comcast Installation
Loss
$246

14 months of incorrect billings and bad internet conntections with Comcast

As of today we canceled our Comcast account. 14 months ago we moved to Georgia. We purchased a modem from Comcast and the technician installed a used, outdated modem saying we will have a new one sent to our home very soon. It never arrived and our first bill stated we were "leasing" our modem from Comcast with an additional 7 dollar charge per month. With our first call, we were apologized to about 15 times and they assured us the inaccurate charge would be removed and our account credited. The second bill arrived with a credit of 7 dollars and yet another charge for the "lease". This charge and credit volley continued up until we finally canceled as of today12-10-2013. We also had numerous times where we would loose connection up to 20 times in a hour (yes an hour) and they would tell us there was nothing wrong with our connection/signal. They claimed they could tell we had service just fine from the cable box at the road, up to the house. Really............? Pretty impressive from a technician in India or wherever, who could only make apologies. Every time we had to call their customer service we were connected and reconnected numerous times as the regular technicians are apparently only allowed to say "I'm sorry fifteen times in a 30 second conversation", and then will either drop your call, hang up on you, or put you on a endless hold. Comcast has no customer service. It is like a shell game where they will shuffle you around so much you finally end the call out of frustration after you have spent hours trying to get some kind of resolution. You may finally be able to talk with someone who actually is working in the US, who you can actually understand, only to have them lie to you as well when they say, "Give me a couple of weeks and I will get back to you with your real account charges." Don't ever expect that call to be made. This company has a monopoly in most places and they use it to their advantage. This giant company strives to make money from their customers by extortion and bad business practices.
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Review
#462921 Review #462921 is a subjective opinion of poster.
Service
Comcast Internet Service
Loss
$500
So I have been using Comcast for a few years now and when I moved to my townhouse I used them again since I had such horrible service with Direct TV. I had originally signed up for a slower speed internet and eventually upgraded to the fastest speed they had with...
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Review
#462711 Review #462711 is a subjective opinion of poster.
Service
Comcast Service Transfer
Loss
$900
Tags
  • misled