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Comcast - Billing extortion

I have been charged a total of 140 - 60 for a cable box that I returned and have a recipe and 80 for a modem that I tossed because the Comcast said,it was obsolete. I have verified from customer service that this equipment is obsolete but they demand return or payment. They will not accept the receipt number for the 60 charge a nd want me to "come into their office in person. " i Have been on hold for "Alex " for Total of 3 hours. I want to take them to small claims court or my credit is ruined.
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1 comment
Anonymous
#754059

I have the same thing happening to me now. Albuquerque nm

I was thinking of reporting extortion attempts to the authorities and then going to press.

ID
#383533 Review #383533 is a subjective opinion of poster.
Location
Seattle, Washington
Service
Comcast Internet Service
Loss
$140

Comcast - CHANNELS TAKEN AWAY

RE: Unauthorized Channels Acct: 8155600394266830 I have been a Comcast customer over the past couple of years and recently re-signed up as I moved into a new house in August 2012 in Sacramento, CA. When I signed up the Phone Rep put me on the Blast Channel and I specifically asked if I would get (CNN, TNT, TBS, MTV,SPIKE, A&E, ESPN) and the REP std these channels are included along with the other channels. The REP never advised me that in 6 months my bill would increase by $20 and I WAS NEVER Informed that these channels will not be authorized after 6 months. Last Friday on 2/8/13 I spent 2-3 Hours with multiple different reps and dealing with multiple different departments (Retention, Escalation, Cancellation dept ETC…). The first couple of reps std when I originally signed up the REP provided me with “FALSE INFORMATION” about what channels were included and to get my channels back I would have to upgrade. Another employee stated there was an “INTERNAL AUDIT” and I was never supposed to be getting these channels. Another rep stated that a letter was mailed out informing which channels would no longer be authorized which I never got. NONE of the reps were willing to help, understanding my situation and were just trying to up sell me into a new package. I was given wrong information from the first rep, had a $20 fee increase and Horrible customer service. IF that wasn’t enough beginning of January the modem Comcast provided me with went bad and I was out of internet for 2 weeks and had a tech come to the house to replace the Modem. If no resolution is made I will join other action suits I am seeing online and will post on Pissedconsumer.com as well as report to the Bad Business Bureau and Call Curtis so the news channel can conduct their own private investigation. I also requested a Supervisor call back and the rep std a supervisor will call me back on Friday which never occurred. When I asked to speak to a supervisor of another department the Rep std “WE DON’T HAVE ANY SUPERVISORS AVAILABLE TO TAKE YOUR PHONE CALL.” I am requesting a supervisor or upper management review my request and reply back in writing or by giving me a call.
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ID
#383360 Review #383360 is a subjective opinion of poster.
Location
Sacramento, California
Service
Comcast Internet Service

Comcast - Trying to get a refund

Over a year ago, I turned in my business internet modem thinking that my service would also be discontinued. Wrong! Even though I was paying for residential internet service in my home where my office is located. Turns out my office was also being billed and paying for business services I was no longer receiving. When we devised our budget for 2013, my office manager and I realized we were being double billed. I was also being charged for the the modem I returned. I called Comcast about this and they told me I never signed their service disconnect form. No one ever told me I had to sign this form!!!!! After speaking with 6 different departments including "customer loyalty" (mind you I am still a residential customer because there is no other alternative where I live) I was given a reference number and told I would receive a call from Comcast within 24 hours regarding my complaint. Five days later, I had not received a call and was told that they couldn't issue a refund for $92 per month for the 12 months for which I received no service. This amounts to $1104. I wonder how many consumers are duped by their policy of requiring a signature on their form, while not informing the consumer of this requirement. Comcast takes advantage of their customers and yes, I'm pissed! It's plain wrong that they do not have to answer to any authority or laws.
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ID
#383326 Review #383326 is a subjective opinion of poster.
Location
Charleston, South Carolina
Service
Comcast Internet Service
Loss
$1104

Comcast - Terrible customer service and no help

On February 10, 2013, I called comcast because I had received an error on my tv screen. The error read S0a00. I called once, got a gentleman named Josh who tested signal said strength was fine, and asked me to run all the wire checks. Now, I had already done this prior to calling and proceeded to ask for a manager to get some answers, and was hung up on. Called back again, the gentleman who barely spoke english ran through the same run of the mill prompt and said I could have a tech at my house by Tuesday. When asked for a credit and/or a manger to speak to was hung up on and remained scheduled for an appointment on Tuesday... it's sunday!Called again, got a terrible ghetto *** customer rep who when asked for a manager got nasty with me. I've done customer service for ten years, and asked calmly even due to the scheme I've been put through just prior. He put me on hold when asked for a manager times. By the third time, I'll admit... I lost my patience. And got a woman finally, who "called herself the manager." now I know how these level 1 supports work, mos likely it was the girl sitting to his direct left or right just to shut me up. She said she would bump me up to priority.Later I receied a phone call from an Indian woman who said everything was up and running. But I said no its not, she then siad oh there is an outage in area. I said really.... the surrounding individuals in the complex all have their cable on... she proceeded to test and said she would call back in a half hour.No call. I was on the phone again later that night and today (Monday). Nothing has been resolved. This is suuposed to be a reputable comany with service to back it up. I call shananigans.Get you *** together Comcast.
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ID
#383295 Review #383295 is a subjective opinion of poster.
Location
Burlington, Massachusetts
Service
Comcast Tv Service

Comcast - Im Pissed

I started service with Comcast when I first moved into my new house, approx. 2 years ago. My service sucked. When I first got service I had a very slow speed 1.5/.5, I never actually got near to that speed, then I upgraded to a little bit faster, approx. 25/5, again never got the speed I was promised, or any where close. I then upgraded to 50/25. Still the fastest I could get was around 40/9. The billing at comcast sucked even more then their service. In October of 2012 I had a package that was supposed to be $70 a month. then it was going to be $80 a month, then 99, then 104, then 130. By the middle of november the bill I got was $495. I called and cancelled service. I returned all equipment instantly, It took 2.5 months to cancel my service and with service cancelled they were still billing me monthly. I received my final bill which was aroung $570. I was able to get it down to 242.
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ID
#382381 Review #382381 is a subjective opinion of poster.
Location
Snohomish, Washington
Loss
$300

Comcast US Goverment Sponsored Monopoly

Comcast is ripping us all off. I pay $185.00 a month to get digital TV and Internet. What should this service cost? $50.00. This goverment sponsored monoply needs to be broken up just like Ma Bell, but they pay our Senators and Congress to look the other way. I have sent letters to my Senators and they just laugh me away. Boxer and Fienstien are puppets that Comcast shovels money to to keep their monoply in place. Over the last 10 years I caculate the excessive cost billed to me is $15,000. The Comcast Internet only operates at a fraction of the claimed speed. If you want digital service for your TV the upcharges and forced packages constitue and extravant expense. If you complain they offer you a package that may be cheaper for a short period of time, however you get locked into a much more expensive package costing you even more money. We are a country of SHEEP.
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ID
#382255 Review #382255 is a subjective opinion of poster.
Location
Stockton, California
Service
Comcast Internet Service

Comcast - I was scamed

i started with $99.00 bundle i ended up with $311.00 bill i tried and tried nothing was done about it. Comcast is ripping people off and getting away with it. They are a monopoly in my city. There are no other options in my city. They lure you in with a 12 month service bundle and they jack up there rates right after that. They charge you to ship there equipment. If you don't want that, you have to go to their service center. There is a 2 hour wait. They dont show up on time for the service appointments.
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1 comment
Andrea
#606259

Do you know how to read? Read your bill.

ID
#382184 Review #382184 is a subjective opinion of poster.
Location
Macomb, Michigan
Service
Comcast Bundle
Loss
$2400

Comcast - DELETES CHANNELS AND TELLS YOU YOU HAVE TO UPGRADE

COMCAST TAKES CHANNELS AWAY FROM YOU WITHOUT TELLING YOU..ONE DAY YOU CAN'T GET CMBC AND SEVERAL OTHER CHANNELS WE HAD IN OUR BASIC SERVICE...CALLED AND THEY SAID WE HAVE TO UP GRADE...TERRIBLE CUSTOMER TREATMENT...I WILL SWITCH TO ATT OR THE DISH...TV IS SO BAD TODAY BECAUSE OF COMMERCIALS AND ADDS TELLING YOU ABOUT THERE SHOWS YOU FORGET WHAT YOUR WATCHING...WE PAY FOR THIS! WHEN THEY TOOK THE CHANNELS AWAY FROM US AND WE COMPLAIN THEY SAID WE NEEDED A SERVICE CALL TO FIND OUT WAY. THE NEXT DAY THEY CALLED AND SAID WE WERE NO LONGER ENTITLED TO THOSE CHANNELS AND WOULD HAVE TO PAY MORE TO GET THEM AND ALL THOSE IMFO COMMERCIALS THEY GIVE YOU AND PROBABLY MAKE BIG MONEY PROVIDING THIS TO US
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ID
#381377 Review #381377 is a subjective opinion of poster.
Location
Lake Zurich, Illinois

Comcast - Really bad customer service

I moved. They had no trouble turning OFF my service but I waited over a week for them to turn it back on. Was charged a deposit on my bill but was never told I owed one or how much it would be, then my first bill in the new place was almost $200! And of course, a 20 minute on hold wait. This is just disgraceful. I didn't have trouble with them until recently. I work in financials and customer service and you just don't charge people without TELLING THEM. Seriously thinking of century link. I was told before the move that the service would be active once I moved in. That person lied. I was on the phone with them for 2 hours being transferred to different departments, explaining the story over and over, and was told I had an appt. for a technician to come out that I didn't even schedule! I wouldn't have even been around the day it was scheduled! Then the latest bill... I am thoroughly disgusted by my experience this year.
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ID
#380987 Review #380987 is a subjective opinion of poster.
Loss
$198

Comcast - Loss of Internet on regular basis

Just left Comcast for Verizon. Customer service was professional, mostly happy with outcomes. Whenever I called usually got quick & efficient service. One problem, we would loose our internet connection 3 or more times a week for no foreseen reason. It usually came back within the day, however, could be very inconvenient at times. No real explanation either. When I finally switched over to fios, they charged me $8 to cover the remainder of the month that I had gone over while in the process of returning their equipment. I got no reimbursement for the time lost without internet. I could have, maybe even should have fought, but it's a mute point. I'm done with them & have no problem signing up to verizon for 2 years. I had been with them for 12 years. No consideration, no customer loyalty! Good riddance!
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1 comment
Anonymous
#603686

I have xfinity and my internet disconnects like twice a month. I have spent hours on top of hours on the phone with customer service. Matter of fact I just got off the phone with them 10 minutes ago.

ID
#380920 Review #380920 is a subjective opinion of poster.
Location
Bowie, Maryland
Loss
$1000

Comcast - Stealing Money from Customer

The worst customer service I have ever seen in my life , they will tose you dept to dept and you need to spend atleast 2 to 3hrs. Based on my experience their techinical team is also not strong. I recently upgraded my service and they have trouble in doing that over remote so they send a technician and told you will not be changed but in the bill they changed $50 when I tryed to call them they simply tose me here and there. One more intersting think, they will transfer to some dept and you feel there is some signal problem in your phone because the anwering machine will be in very low volume with droped speech , final after waiting for some you may think some signal problem and you will disconnect
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ID
#380624 Review #380624 is a subjective opinion of poster.
Location
Fremont, California
Service
Comcast Service Transfer
Loss
$70

Comcast Customer Service Should Speak English

I have been a customer of Comcast Internet since December 2011 and generally have 0 complaints the internet service provided works well. Upon going over my statement I discovered I was being charged a lease fee for a Comcast provided modem when I have my own modem that I own. My Comcast work order states that I have my own Motorola modem. I tried correcting this error on my account using the internet and was unable to. When I phoned Comcast customer service I was unable to understand the representative. It appears Comcast outsources their customer service. In total I spent over two hours trying to talking with service representatives who did not speak English well when talking about technical matters. The problem was eventually resolved and Comcast credited me, but I resent wasting time talking with someone who is unable to understand and assist me.
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ID
#380445 Review #380445 is a subjective opinion of poster.
Service
Comcast Internet Service
Loss
$100

Comcast - $600 MONTHLY BILL

I have had Comcast Cable and internet double play for about $180 a month. My bill comes on 11/20 and has jumped up to $219 per month. Ok I call and see what packages can lower my bill, if I get the triple play package it will be about $170 a month plus like a $30 set up fee. I go ahead with it, then the bill comes on 12/18 for $239.00. I call again and am told that the person who changed my package made a mistake so it nullified the change. I say fine, I'd like the triple play package for $170 a month and I'd like my account credited for the extra money I am paying this month because it was your mistake. Comcast finally agreed so this month comes I figured with the 170 a month plus the charges minus the credit, I'm looking at I don't know a $140 bill this month. I open the bill today, $603.61. They are trying to charge me #320.29 as a partial month charge for changes made between 11/28 and today. There were absolutely no changes to my tv service but they are charging me $320.29, plus some sort of $52.00 performance internet fee. They can't possibly be serious with these charges the only thing I can think of is that they want me to be so outraged at this and relieved when they take the charges off that I won't remember that they had agreed to credit my account. I have never seen any company act this way. The customer service representative was no help and I am still awaiting a call back from a manager.
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ID
#380442 Review #380442 is a subjective opinion of poster.
Location
Collingswood, New Jersey
Product
Comcast Account
Loss
$460

Comcast - Refusal to terminate service/billing

I have been trying for 17 years to get Comcast to transfer my cable into my name after the death of my husband in 1995. Comcast continued to refuse so I finally took ALL of their equipment to the closest branch in Baltimore and asked that it be completely disconnected. They said fine and have since billed me for almost $500. They said I was not authorized to cancel the service, that my husband would have to come do it. They are refusing to help and just keep billing. I am not authorized to cancel my service, but am expected to pay for it?
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1 comment
Anonymous
#601412

Sounds like a perfect small claims court case to me. Bring in your husband's death certificate and copies of any letters you have sent to Comcast over the years; sue for the $500 plus whatever you have paid them that doesn't put the total over your local small-claims limit, then settle for the $500.

ID
#380016 Review #380016 is a subjective opinion of poster.
Location
Baltimore, Maryland
Service
Comcast Service Transfer
Loss
$500

Comcast - Horrible Customer Service

I had problems so I called customer service, after 25 minutes on hold I reached a live person who walked me through the process of checking my Comcast supplied modem. It was determined that I had a faulty modem. Went to local Comcast and picked up new combo modem router. For two days I had no Internet Service, no phone service but cable worked. Tech came out and fixed part of the problem but said he couldn't fix the modem unless I paid a $100 fee for the service. I refused and have called back on multiple occasions to resolve the problem to no avail. I have never had worse customer service anywhere. If you have a choice in providers choose any one but COMCAST!!!!
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1 comment
Andrea
#601010

Have you changed your internet settings to coincide with the new router? For a tech to come out and adjust your settings you pay their fee or do it yourself. They get paid by their training and their time.

I know how to do it, and I would not drive my car and use my gas to come to your house and do it for you for free. Just because they are Comcast tech support does not mean they WORK for Comcast. They are independent contractors.

Turn off ALL your components, then check to make sure ALL connections are correct. Then turn on your computer FIRST, then the monitor, THEN the router/combo. Open your browser and see if your connection is restored. If not, post the brand and model of router here and I will help you since I do not have to drive or use my gas.

ID
#379913 Review #379913 is a subjective opinion of poster.
Location
Petaluma, California
Service
Comcast Internet Service
Loss
$500