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Comcast in Punta Gorda, Florida - Horrible service

MR.Tom Karinshak, Today i was put on hold for over two hours and cut off twice and transferred 3 times. I have been a comcast customer for over 15 years . in the past 12 months my service has been horrorable, I would loose phone service, have constant internet interruptions, and lossof t.v programming, This horror story continues thru this year every month it's another problem .My most recent problem started in July I kept losing my connections and phone serv. I was sent an updated modem and the problems got worse. Finally a tech name lee came out and stated comcast was using the same signal as my dir. tv and tapped into my line. He assured me he would fix it and stated all the splitters were bad . There would be no charge . I then started losing phone service. When i spoke toGregg ID 5zp and thenTakara on 7/27 540 pm they stated they noticed a phone #941 347 8538 I assured them my Phone # was 941 505 1663 for 14 years . They said it would be corrected, and would creit me I then stated I was charged 64.20 for a serv. call they said that was an error. during the next few weeks my phone would go off an on . On 8/26 I spoke to Phenocia and then Antonio in retention they said there was glitch with the phone #.I was then referred to tech service on 8/26 at 220 pm and spoke to Alexander who claim to be mr fix it and stated in 24 hours everything would be corrected. on 8/29 I lost phone service, I recieved a recorded call which due to the thick accent and bad connection I couldn,t understand. I had no phone serv. This morning I called customer serv,. and spoke to Penny, she claim to fix the problem and call Billing .After 45 minutes I reached tiffany who took the info and stated phone serv. had not been corrected she put me on hold for 1 hour and 25 minutes . Finally Courtney cook, retook all my info and stated some one had reversed my request which caused me to loose my phone# and issued a new number she says tech is off till tueday and I can't get calls on my old number. I am writting you because of all the problems going back to last year loss of connection service t.v and now loss of my phone #, staff saying they will credit my account but don't follow threw I have made numerous phone calls and have spent countless hours on hold, only to have my service screwed up again and again the 14 yrears prior I had no problems but this last 12 months have been ***. Please help I am truly disgusted. My Info is as follows John Muzio, 525 gold tree punta gorda fl 33955. account number 15515 163465-01-0 my orignal phone # 941 505 1663 . number they switched me to is 941 347 8538. I await your reponse. Thankyou Mr John Muzio
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2 comments
Review
#444272 Review #444272 is a subjective opinion of poster.
ABOUT 1AM ON THE 14TH OF AUGUST WIFE AND I SMELLED PLASTIC AND BURNING SMELL. CABLE REMOTE ON OUR BED WAS MELTING. BEIND A IMCOMPLETES QUADRAPLEGIC MY BURNT HAND GOT INFECTED AND IM ON SEVERE ANTIBIOTICS FROM DOCTOR. BURNED DOWN COMFORTER AND SHEETS. PLUS DOCTOR...
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4 comments
Anonymous
#1253710

My remotes, 2 of them also has the same issue, burnt. and burned my arm

Review
#443813 Review #443813 is a subjective opinion of poster.
Loss
$1000
Tags
  • BAD REMOTE
Bandwidth Caps - AGAIN !!! The following: a comment to sent to Comcast customer service regarding to new 300GB/mo cap being imposed in my area. I thank you in advance for reading and respecting my opinion in this matter. notes: BW= bandwidth This is a comment...
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1 comment
Anonymous
#729021

I am looking for a new provider with out caps. Although, I am not near the cap I don’t want to support this type of billing structure. I see it limiting the usage and potent...

Review
#443465 Review #443465 is a subjective opinion of poster.
Loss
$120

Comcast - Horrible Customer Service

We waited all day when our instalation schedule was from 10am-1pm. No one called or gave us any notice about any cancelation. When we call customer service was told to call somewhere else they could deal with our issue, and that we need to reschedule all over again. We are NOT happy with this kind of customer service, the least they could do for us is at least make it up by installing our services the same day. But instead we have to make another appointment and go through all the process again which means also paying instalation fee with all the products. Will NEVER recommend comcast nor will use the services again!
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1 comment
Review
#442777 Review #442777 is a subjective opinion of poster.
Loss
$120

Comcast Ripoff

I made the mistake of adding services with Comcast at another address but left the phone service on for the purpose of the alarm. It's been one nightmare after another since, from the installation to straightening out billing issues. I was told that as a long term "valued customer" the installation at the address was free. The technician connected the internet without informing us that I would incur an installation charge. The services worked for one day after the installation. I called to report the problems; when I gave the service phone number I was told that it registered as being located off the coast of Africa! It took several weeks to get the cable and phone service working properly. You won't believe who fixed the cable service; the maintenance man in my apartment community! The maintenance man indicated that it happens all the time. I requested credits for the time the services did not work which was granted after several months and multiple protracted calls to customer service. I was so dizzy and frustrated from the confusion, I did not notice the fee for the "failed installation" (which is what Comcast referred to it as). On another occasion, I called to request a fix on the confusion between the old address with the phone service and the new location. I could not access the bill online. The call went to an offshore office (the Philippines) where the primary user was changed to my son in law by the technician. I implicitly requested that the changes she suggested NOT be applied but the changes were made anyway. I called repeatedly about the installation fee but gave up on getting that adjustment after sitting on hold for over 50 minutes, I hung up. My son has Uverse and I like it a lot but AT&T has the same off shore support issues and long wait times so my next move might be to get a air card and use my over the air antenna. I’m sick of these companies that are so big that their notion of customer service is to charge outrageous prices but the value of the service is serious diminished by their response when there is a problem!
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Review
#442715 Review #442715 is a subjective opinion of poster.
Loss
$55

Comcast in Battle Creek, Michigan - Undisclosed Fees

I called to make arrangements on my bill and was told I had to give a post dated check which I did. I was told the amount to be taken from my bank account and planned for that. They then added a phone payment fee which they neglected to tell me about. This caused me to get a $9 fee from my bank for transferring money from my savings and a $38 fee for the NSF. I called and was told all they could do was credit me the fee they charged and I would have to deal with my bank for the rest. So they take more money than they tell you about then tell you that you are on your own for the bank fess they have cost you. They made it sound like it was my fault because I didn't have enough money in my account for them to steal. I am a single mother and have to plan how much is being paid each week on bills. I cannot afford for people to take more and cost me fees. My grocery money for the week was now cut in half. I'm so glad my kids get to go hungry for this greedy corporation to make bigger profits.
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Review
#442573 Review #442573 is a subjective opinion of poster.
Loss
$55
Tags
  • Fees for check over the phone

Comcast in Charleston, South Carolina - Denied credits, and agreed rate, rude

Have been dealing with billing issue for a few weeks. Supervise gave me a new rate for 12 months, now no one can remember the call. Had to listen to angry customer reps talk trash about me while I was on the phone. Learn to use me! They said put him on hold, and he'll hang up. That two hour brake gave me time to find a new provider. Wake up comcast! I usually only use the internet anyways. U verse is slashing my bill from 148, to 60. Have a nice day dinosaur. Talk trash, rob, steal, and cheat someone else.
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Review
#442522 Review #442522 is a subjective opinion of poster.
Loss
$215

Comcast in Henrico, Virginia - Fake Charges

Comcast is beyond filth. They keep charging us for a modem that belongs to me. We never rented a modem from them and they continue to charge us for a modem. They will only return a small amount which is ridiculous. We should have canceled from the start when we initially started trying to get the internet to work. The customer service was horrible. ALL the troubleshooting people did not have a clue as to what they were doing or could even resolve this issue. It took 3 days to resolve the internet issue. Not only this but they started taking away certain channels but the bill never changed. HORRIBLE COMPANY
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Review
#442495 Review #442495 is a subjective opinion of poster.

Comcast will not issue credit on my account

On 08/06/13 right after paying next month's Broadband Bill we decided to cancel the service. Comcast quickly showed a correct credit balance of $31.64 due us for the cancelled days. Unfortunately it is impossible to get Comcast to issue the credit even though we receive no other bills from Comcast. I have called countless times, gone on their chat line, etc, all to no avail. What can be done to get this unethical company to pay what they owe! If anyone can get this unethical company to issue this credit it will be appreciated. Please help! I refuse to call them again and talk to someone who reads from a script and understands English poorly.
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1 comment
Review
#442365 Review #442365 is a subjective opinion of poster.
Loss
$32
Tags
  • Comcast will not refund credit bal

Comcast and Their Lies

Comcast promises one price and you get another. It takes months to get them to admit a mistake and then one is told its all taken care of; only to have to go through the whole story again when the problem was not fixed. I have several relatives and co-workers that have moved on to Uverse and are satisfied and pay almost half of what comcast charges for the same services. Comcast claims to be so much faster than Uverse; not so! Ive used computers on Uverse and cant tell the difference. Comcast is a ripoff and they dont care about anything but money. Comcast customer service is a joke. I was on hold for 64 minutes and got disconnected. Many people are leaving to go to Uverse and i am headed that way myself. Comcast is over priced and over commercialsed. If they spent half as much on customer satisfaction as they do on boasting how much better they are than Uverse they wouldnt be loseing such a large customer base.
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1 comment
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#442230 Review #442230 is a subjective opinion of poster.