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We moved from Houston and returned the mini box with UPS tracking number. 2 weeks later we received and email from Steven James requesting us to return the equipment. We mentioned to him/her via email that the equipment was returned and provided him/her with UPS...
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5 comments
Anonymous
#1542142

I am being harrassed by Steven May who I believe is a computerized bot. Emails daily about equipement I returned.

I sent a complaint to BBB, am not able to get hold of anyone except in the Philappines.

They are making me crazy. I need this harrassment to STOP.

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Review
#447745 Review #447745 is a subjective opinion of poster.
Loss
$10000

Comcast

How can comcast charge me a month in advance and no prorated amount was added to my account so therefore it's like paying two months in one. Speaking to the representatives is pointless because majority of them don't speak english. I started service on the 19th of August and my bill was due August 28th for a month in advance and on top of that no prorated amount from the start date to the end of the billing cycle was added. I just want a cable company to provide me with good service and stop all the rip offs.
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2 comments
Anonymous
#739229

Every time I change services I get REcharged the second month... So in 3 weeks my bill went from $0 to $147 then canceled cable TV to lower the bill and viola $194???????

Comcast agents are wholesale trained to call this pro rate???? But where is the applied 1st 2nd and third "Month in advance" payment application... it appears to just vanish into the fat cats wallets!!!!!! :?

:( :?

:( :? :(

Anonymous
#719343

I was also charged a month advance. the sale rep.

don't know a thing. I got the phone service and wireless internet. I ask how much it would be and she told me. never mention a month in advance.

I ask would I be able to keep my same phone number and she said yes, but to use a number that she gave me for a couple of days. when the guy came out to install my service--he said no---that is my number and she should have told me. I ask her should I call my old phone and internet service to cancel.

she said no that they would do it---they did not because I had to pay one month service for my old internet service and one month for the old phone and a $25 reconnect fee for a phone that I thought was off. when I called to complained---all they could say was , she shouldn't have told me that or they didn't tell you?.

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Review
#447609 Review #447609 is a subjective opinion of poster.
Loss
$180

Comcast in Dumfries, Virginia - Worst customer service in history

Was paying $245/mos for bundle after promotion had expired (was around $150). Only called as FX had been dropped from my package and was told I needed to upgrade to get FX now. Asked for new promotion as I am now month to month. Told no problem. I requested to eliminate digital phone service as we don't use landlines. Was transferred and then told if I dropped phone service I would be eligible for any promotional rates for 3 months. Told rep I could get FIOS for half of what I was currently paying but wanted to stay with Comcast. He said if I kept phone service I could get a better rate but otherwise I could "do whatever I wanted to do". FIOS being installed in 3 days. I wouldn't go back to Comcast if it were FREE. It is amazing how terrible the customer service. I would be shocked if they are not losing market share anywhere there is any competition.
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Review
#447483 Review #447483 is a subjective opinion of poster.

Comcast

Billing issues for the 2nd billing month. On top of not having any service for the first 3 weeks which was supposed to have been credited but still has not. Then #comcast asked me to take a survey after being on hold for over an hour! Sure. Survey says: your company is horrific as is your customer service. "Customer service" - you may want to google that since it is clear you dont know what it means. How many phone calls and countless hours does it take to rectify a situation? Probably the same amount it would take for your company to learn good customer service skills. OAN: Very disappointed Verizon has partnered with them. However I hope VZW buys them out!,
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1 comment
Anonymous
#719695

Comcast is a joke they plain out RIP YOU OFF.My bill is always different

Review
#447446 Review #447446 is a subjective opinion of poster.
Loss
$130
So now they went from 10 AM to 10 PM yesterday and now to 1 PM this afternoon! I emailed Bill Gerth and no response. And his twitter is @comcastcares. Really? I emailed a complaint to comcast and no response. Totally unacceptable. Does anyone know how to get in...
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1 comment
Anonymous
#718699

Comcast bob_roberts@comcast.net. Chances are they will be more than willing to help you out.

Review
#447190 Review #447190 is a subjective opinion of poster.
Loss
$200
There is a major comcast outage and they said it would be fixed at 10AM this morning and now they are saying 10PM tonight!! Comcast - what is going on?!!!!!! I have been experiencing outages 2 to 3 days the past month and every time I call they say there is an outage. ...
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Review
#447104 Review #447104 is a subjective opinion of poster.

Comcast in Atlanta, Georgia - Tired of dealing with this HORRIBLE company

In March of 2011, my husband and I purchased a router and modem from Comcast and began Internet service with this company for our Atlanta, GA home. In April of 2013 I cancelled service due to an impending change of duty station. I was asked at the time of cancellation to "return equipment". I explained that I owned the equipment and provided the person on the other end of the phone the receipt and order information. I considered the issue resolved. I have been receiving phone calls asking for equipment return for the last 5 months now. Many of these calls come at absurd times of day despite my repeating over and over that I am living in Hawaii. On September 6, 2013 I received yet another of these calls. After more than an hour talking with the customer service representative the call ended with me faxing a copy of the receipt. Today, September 12, 2013 (at 3:00 am) I received yet another call asking that I return the equipment that I OWN. Furthermore the company owes me $59.21 and I still have not received this refund.
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Review
#446700 Review #446700 is a subjective opinion of poster.

Former Comcast Employee

i worked for Comcast in their Sales department. Employees would add different things to customers bills to meet quotas. The saddest part was that even management knew and they turned a blind eye. ***warning always check your bill if you have Comcast. I've now had Dish Network for 3 months now and I have been very impressed with their service and features (hopper, huge memory on DVR and so forth). If anyone would like to use any of these codes to get $50 off their first months bill on top of their regular promotion feel free to do so. DRA131334554, DRA131334562, DRA131334538, DRA131334513, DRA131334521, DRA131334495, DRA131334505.
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1 comment
Anonymous
#731396

LOL. So you leave the company and discuss the poor business practices? Were you one of the people adding misc charges to customer bills?

Review
#446640 Review #446640 is a subjective opinion of poster.
Loss
$1000

Comcast in Augusta, Georgia - The New Commercial they Have ...

I THINK THE NEW COMMERCIAL THEY HAVE WITH THE TURTLES AGAIN BUT HAVE CHANGED IT TO MAKING A POINT TO USE THE WORD "" FAST "" WHICH IS NOTHING BUT INSINUATING THE " F " WORD.. I FIND THIS OFFENSIVEEEEEEE TO ME AND TO MY CHILDREN.. I DON'T WANT MY CHILDREN PICKING UP SOMETHING LIKE THIS... COMCAST SHOULD BE ASHAMEDDDDDDDDDDDDD OF THEMSELVES... THE WORLD IS BAD ENOUGH WITH ALL THE FOWL LANGUAGE PEOPLE USE TODAY WITHOUT ADDING TO IT ON THERE COMMERCIALS ALSO... GET REALLLLLL COMCAST.. A LOT OF CHILDREN WATCH YOUR CHANNELS... AND I AS AN ADULT DON'T LIKE IT AT ALL EITHER.. I DON'T USE THE WORD OR ANY FORM OF IT SO I DO NOT APPRECIATE COMCAST TRYING TO BEAT AROUND THE BUSH ABOUT USING IT... PLAIN AND SIMPLE ............ GETTTTTTTTTTT RIDDDDDDDDD OF ITTTTTTTTTTTTTTT..... PLEASEEEEE
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2 comments
Anonymous
#727789

I'm offended by your awful grammar, will that make you get rid of this post? No? Drats.

Anonymous
#727594

AS AN ADULT HIT THE CAPS LOCK BUTTON AND PUT A PARENTAL GUIDE ON YOUR TV OR JUST CHANGE THE CHANNEL IF YOU DONT LIKE IT.

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Review
#446418 Review #446418 is a subjective opinion of poster.

Comcast Gateway Router/Modem

Update by user Oct 12, 2013

Bill went up again. Agreed to a lesser price to bundle all 3.

Called 3 times because new equipment never came.

Still nothing. Next step - different service company.

Original review posted by user Sep 10, 2013

I responded to an offer for a FREE Gateway router/modem from Comcast. It said I could get much faster internet speed. After installation,It was much slower than my old one, which I had to return to them. I called them twice and got a runaround. The third time I called, I was finally told I could get faster internet speed by subscribing to a higher "tier". I asked if it was free. And, of course, they said no. So I have to now pay extra to get the speed on my old "slow" modem. I feel this is bait and switch.
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1 comment
Anonymous
#719516

Agree! Installed mine last night.

After 4 hours, talking to 7 different people, being transfered from the cable department to the phone department to get everything up and running and being "accidentaly" hung up on 4 times I told them I wanted to re install my old one. Thier responce was "I'm sorry.

I can't do that. I do not have that information anymore." Then he gave me a phone number to call that gave a constant busy signal.

Review
#446261 Review #446261 is a subjective opinion of poster.