Comcast Reviews and Complaints
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Disconnecting Service | Comcast review from Tangent, Oregon
To begin, Comcast is the only cable provider in The Villages, Florida (cable. There is satellite service.) I called at the end of November to have all of my services discontinued December 13. The girl told me that they do not schedule disconnects that far out because they have to have someone come by and pick up the DVR, remote, etc. But she assured me that she "would make a note" in their system to ensure that I was not charged. I explained to her that this was a move and I was not interested in any further sales pitch. A box was sent to my home to send back equipment via UPS. It was too small, so I called and reminded them I was discontinuing service and they send me a bigger box. I packed up everything and UPS picked it up - December 13. Today, January 2nd, I receive a bill for the full amount, my service is still on and they have no record of receiving my equipment. I have been on the phone with these idiots for 4 hours. They give you the option to get a call back rather than hold. I have done that 3 times and each time they disconnect me. I have been required to call several different numbers - 866-263-0670, 800-266-2278 (both which transfer you to India). If you attempt to call the office in your area, they transfer you to India. I have tried chatting with India while on hold with India and, Yameesh provides me with scripted responses. Finally after 15 minutes on hold, Rocky (which I am sure is Rahki) at 800-934-6489 gets on the line and still doesn't understand. So, I am back on hold. Idiots.
Bait and switch , and price changing monthly !! | Comcast review
they promise you a price then charge you another and then every month change your bill !! each month My bill has been higher !!! and they gave me discounts they said for 6 months but removed them with out telling me after one !! Plus lied and the price of my bill and service at the time of hook up and till my 30 money time was up !! they do this all the time so please watch your bill !! this is why I left them one time before I should have never went back !! this time I will be going to the Better Business Bureau because I have the rep on record saying they did it to me !! Plus the paper work to show it ! AT&T is so much better i should have never left them !!!
When you cancel service. | Comcast review from Lowell, Massachusetts
Comcast and the other companies like it have a monopoly in the areas they work in. I don't see how this is right/legal. I canceled my service with Comcast and had an $80 credit on my account, even though I only paid $60 a month for my services! I now have to wait 30 days for them to process my credit and send me a check. So they make us over pay for a service and when we cancel they make us wait 30 days to issue us a credit. Great policy for Comcast. Bad Customer service and policy for the people they are gouging.
Terrible Customer Service | Comcast review from Dallas, Texas
We are Canadians who have a residence in North Port Florida, we arrived Dec. 3rd 2013 , and used our Canadian cell phone to activate our Comcast TV, Internet and Phone services. The TV and Internet services were up and running quickly , but our phone was a different matter. It took 2 weeks to get our house phone to work, and about $250 in roaming charges on our cell phone to get the home phone operational. We are now getting many calls from fax machines , as Comcast assigned our number to someone else's fax number . We wasted not only the money but our time with a constant run around with customer service , we feel Comcast should credit us . We are very disappointed
Comcast Internet Service
Comcast money grab
I obtained a contract online for tv and internet for the amount of 79.99 +1.99 for second tv adapter + 7.00 for modem + 15.00 for install of both I thought at the time. Free HBO and Free streaming for a month........ Then I get an e mail from comcast for a bill for around 125.00 to obtain a cable box.........put on my credit card and then after rebates are supplied I would end up paying 15.00 for delivery. When I received this outrageous offer I called the comcast office in my area. She said no I didn't have to order a cable box they would bring it. She also said the instal fee for both get that now for both the tv and internet would be 25.00. Didn't like that but well next time I will pick up what I want and do it myself.....she said the technicians would bring a cable box. I live in Fort Myers florida so two techs arrived from Georgia, yes Georgia. Instead of hiring here in florida they bring people down from Georgia. I had purchased a modem - a comcast modem - from Office depot thinking i would avoid the 7.00 monthly cost of renting one. Well when the installers came from Georgia who constantly talked about going home right after they left my house; finished installing my tv and internet (which took about 15 min) I asked how i could set up my android because i needed it since i have an extremly bad back (awaiting my second surgery) and i can not sit at the computer. One fellow said you don't have wi fi oh I said i told comcast that i would need wi fi because of my back. Thats when they told me that the modem I purchased does not support wi fi. I then asked them to bring in the one they brought and they refused saying they were leaving for Georgia right now. That is the customer support supplied by comcast, there are no improvements. I called comcast and explained to them what happened and they said they would send out another cable box to be installed by a tech. Yup he came and spent 10 min pulling out 2 cables inserting 2 cables and said thats it you are in business. A week later I rec'd a bill for over 90.00 for this 10 min visit. I called comcast to say i already spent to have it installed they said too bad and the first person i talked to hung up on me because she would not stop repeating the same thing over and over and over again, like i am an ***. I finally got upset and said would you stop talking so i can say something, she hung up on me. Great customer service. I called the second time and same thing she just kept going over and over and over the same thing so this time i waited the 2 mins while until she shut up and said are you finished can i say something. Yes, she replied. So i explained everything for the 3 time. She went put me on hold while she probably took a text on her phone came back on and said there is nothing she can do. I said ok i just won't pay it and I won't. Last year I had to contact vice president, by letter at the corporate offices and sent 18 pages of notes that i wrote down each time i had to call comcast about problems i was having, most times no cable, or pixelling, loosing chanels etc. Finally a lady from comcast called me and it took another month to finally fix the problem. The cable box wasn't working properly. 5 techs came to my house and finally someone looked at the cable box, after telling me each time it was the wiring in my house that was causing the problem. I paid 240.00 to have that fixed didn't make any difference. So because of where I live I am only able to use comcast I am waiting for century link to connect us as that is where i will be going, never to use comcast again. In fact i am considering cancelling comcast and using my computer to watch movies etc.........
Comcast Internet Service
AVOID COMCAST now quietly enforcing data caps with MEGA overage charges!
Apparently COMCAST isn't ripping you off enough, so the took a page from cellular carriers placing ridiculous data caps on ALL levels of internet service. Clearly they want to stop NETFLIX, HULU, ROKU, and other online streaming services. BUT GOOD ole COMCAST found another way to rip you off. First their high fees and constant undeserved rate hikes. When I signed up the promised that they would be doing away with their data caps given the massive capacity of their system. Seem lying is no stranger to COMCRAP. REGARDLESS of any lie they tell you... they will just change it at their whim to rip you off. Remember when Comcast was caught THROTTLING customers internet..... well here is ComCast RIPOFF throttling version 2.... now called "data Caps"
This is the culmination of several frustrating conversations I've had with Comcast over the years. As with most other "media providers" I've purchased products through, working with Comcast is a constant game of smoke and mirrors and haggling in an attempt to not get...
What Starts with misrepresentation ends with poor management decision making? COMCAST
Here we are, the final week of NFL regular season & comcast decided to " upgrade " the service Saturday prime time. Took TV, Internet & phone offline with no warning then couldn't get service back until late Sunday. Service upgrade results in pixelation, intermittent service ( picture for 1-2 min then nothing for 10-50+min) the calls ( on my cell because the land line was off line) to customer service resulted in apologies & the excuse of an on going "outage" & a$20 credit (insulting to say the least), I'll be going to verizon next month. It started on a snowy day last year when the rep knocked, we spoke & I was quoted a rate of $186/month total, also informed that the service was "updated & modernized " ( I had left due to poor & interrupted service) I took the bait, the bill NEVER reflected the quoted price. It's been over $200 every cycle, I called the rep who stated it would be corrected, no change in billing, I wrote to management was called by mr perez's superior who assured me HE WOULD LOOK INTO THE ISSUE & GET BACK TO ME, that was in May. Fortunately my commitment to Comcast expires this January, I honor my commitments, something Comcast should try. As far as modernized & updated is concerned, remember the signal is still being delivered by the same old original transmission lines which in this neighborhood Averages 40+ years, Comcast took over Lower Bucks Cable & are still using the same wiring for local distribution
Comcast rip off... Bad service... Bad billing
1. Lady told me one price and got another almost 80.00 higher 2. Wanted to change to Uverse, customer service lowered my bill 3. Billing was still wrong and no one was on same page 4. 2months of service 540.00 what a joke 5. Comcast has the worst customer service of any company 6. Changed to uverse and had no problems like this 7. Talked to my nieghbors they said the same thing 8. Comcast doesn't train employees on how to handle issues 9. I feel mislead and ripped off 10. Shame on you Comcast. Train your team better and fix your mistakes 11. No wonder they lowered my bill "or said they would" they will tell you anything to keep you.. Overall it's still horrible as a bad service provider
So, I am so miffed right now and I will post this on any possible outlet that I can. I have to say that Comcast is fraudulent in its dealings by deceiving people into paying extra for their services. I recently switched and was robbed by Comcast. Allow me to explain. ...
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