Show reviews that mention
service customer service customer phone internet cable bill problem people account
Filter review

Corrupt comcast

I have not had cable for three days (Comcast). I have not seen a single Comcast truck within 10 miles. I have power, the sun is out, and NO tv. The Comcast representatives say they are working on the problem. I doubt they are and if they are , they must be idiots if after three days they can't fix the problem. I have called the company for three days and they haven't even changed their recorded message. This suggests that either nothing has been done or else no one has been in the offfice. The likely story is that no one cares.
View full review
1 comment
Anonymous
#562895

Comcast sucks! They can do what they want and have the consumer by the stones. They care nothing about their customers

ID
#355827 Review #355827 is a subjective opinion of poster.
Location
Louisville, Kentucky

Comcast - Don't have the middle priced package.

I had comcast last year and was having problems. I was ready to drop them then but they "fixed" the billing problem and offered me a special. I did that and had it for six months. Got my bill this month and it had jumped 20.00 Called and was told the special is over. Now my choice is the cheap pkg w/like 30 channels or pay around 60.00. There is another package in the middle that fit my budget and needs but was told by comcast that it was not offered in my area!!!!! How convenient-For Them. Needless to say I have Dish coming on Friday to install and then I will enjoy my last call to Comcast to say good by and good riddance!
View full review
ID
#355815 Review #355815 is a subjective opinion of poster.
Location
Pleasanton, California

Comcast complaints need government

I have had problems with Comcast that stem back over six years and have written about them in the past. Today i found out that a wireless router shipped to be as a reply to a complaint in 2010 has dinged me for $180.00. Briefly, I had so much trouble and three services calls to fix my Internet service that I complained. The second appointment was a no show and I stayed home all day waiting for the service tech to be told at 5:30 that "the appointment had been cancelled." Huh? Cancelled by whom? "It just says it was cancelled." This is the kind or absolute incompetence we're dealing with at prices that are too high. A reward for my problem was a "free" wireless router which was shipped to me. Little did I know that I was being charged a "modem lease" for the router. Thinking back over six years, I realized my modem came free from Vonage so I called today to get the monthly modem lease removed from my monthly bill. I was told that I was actually paying that fee for a Netgear wireless router. You can imagine my boiling blood pressure when I realized that for 26 months I had been paying for the router that was sent as a ???GIFT??? They realized that the three service calls had cost them some $$$ and they also know that the "modem lease" is not printed on my recurring bill, just buried in the online details. So now they want me to return it for a reduction in billing. Really? Return a 2+ year old router that they got for $30.00 and leased me for $180.00? These people are callous leeches. So here's my bottom line. We can write these complaints forever on a site such as this one and never really get a reply or make Comcast change. It is a monopoly. However, every state has a public utility commission or regulatory authority. In Tennessee it is the TRA and here is the URL for the Comcast complaint filing: http://www.state.tn.us/tra/complnt.shtml If you are not in Tennessee, Google your state's public utility regulatory commission. FILE A COMPLAINT to get these people to wake up. Even if your commission does not have direct control as in Tennessee, they still investigate your complaint and keep it with all the others. It is my understanding that Comcast and others are not responsible to any government authority because of the loophole that Internet is free enterprise and not a "utility." Don't let that stop you. This company is doing everything possible to nail the consumer for costs including now charging to repair their equipment on service calls. Unbelievable? Yes. True? Yes. The pricing is now on their online bills. Since the infrastructure is owned by Comcast in most areas, there is little chance that another cable franchise will compete in my area. The only justice I see in the future is that mobile devices will eventually cut into cable's dominance for online service including television program viewing. I don't subscribe to Comcast TV, only Internet. I plan to keep it that way and dump the Internet service whenever something becomes a better alternative.
View full review
ID
#355800 Review #355800 is a subjective opinion of poster.
Location
Nashville, Tennessee
Service
Comcast Internet Plan
Loss
$180

Comcast Technicians Lie

I had been having problems with my comcast internet service. It kept losing the signal and reseting the modem which then caused the wifi connection on my laptop to lose the IP address. I called comcast numerous times over a 6 month period and even learned how to reset the modem myself (not hard). Finally a smart technician (#3 I think) came out and said it was the cable going in to the house. He said he could replace the cable but would have to drill a new hole. I asked if there would be a charge and he said NO. On my next bill there was a $40 charge. When I called Comcast Gustavo said that the charge could not be reversed since I didn't have the service plan which he then tried to sell me. I explained 3 times that the technician has said there was no charge and I got nowhere. Just another reason to hate the liars at comcast.
View full review
ID
#355713 Review #355713 is a subjective opinion of poster.
Location
Manassas, Virginia
Service
Comcast Internet Plan
Loss
$40
Never, ever believe anything anyone tells you at Comcast because you'll get a different story from every one you speak with. I paid my bill using the automated service in a large sum of money on the 25th of Oct. I then spoke with a live person from Comcast's...
View full review
4 comments
Anonymous
#1150213

They took $170 out of my Visa for NHL channel, even though I had canceled it 3 weeks before it even took effect, AND THEY NEVER RETURNED IT! Only gave me "store credit" over the next 4 months. HATE COMCAST

View more comments
ID
#355557 Review #355557 is a subjective opinion of poster.
Location
Bremerton, Washington
Loss
$325

ComCast SUCKS

where do i start??? live in MN - they sent installer to TX for installation. Spent several days on phone with them-escalating to supervisor .... maybe 3-4 hours total and the cable hadn't even been installed yet! Couldn't reschedule for a week - told them to cancel my order. They called back in 20 minutes with an appt in 4 days. Installer had to leave twice 'cuz he forgot things and because of that was running late so he didn't put cable in basement as he said he would. Insptecor came - noted installer did not put silicone in hole where cable goes into house. Never sent someone to fix. Tried chat once unsuccessfully. After 1.5 months tried chat again tonight - spend 75 minutes and still do not have an appointment scheduled. So much for healthy competition - no other cable company in Mpls area ... just dish. I am 52 and getting cable for the first time - I basically didn't get it as I heard so many many bad things about ComCast ... Now I am living the dream-Ha! They advertise on-time ... that's cuz they just leave the previousl jobe regardless if it's finished or not!
View full review
1 comment
Anonymous
#562053

Hello Dear,

My name is Miss Julianna birdford, I got your contact details in this site (telebrands.pissedconsumer.com) and I'm interested in knowing you and being friendly with you. I would appreciate if you will as soon as possible, you can reach me through my private e-mail stated below so that i will send my pictures to you, so we can get to know each other better.

My private e-mail: (julinabirdford@yahoo.com) I quite believe that we can start from here since it takes one to know someone. I understand that race or distance does not matter but loving and caring matters a lot in life. I can not wait to hear more from you soonest.

Sincerely,

Miss Julianna birdford,

In this case my confidential email address to receive your reply is as follows: (julinabirdford@yahoo.com)

kisses

ID
#355439 Review #355439 is a subjective opinion of poster.
Location
Minneapolis, Minnesota
Service
Comcast Installation

Comcast is the Worst

Comcast Business told me recently that I was under contract with them for 3 years. I asked them for proof of that. They sent me a contract with my wife's computer generated signature on it. I asked them where my signature was as I am the OWNER of the company. They tried to skirt the issue that they screwed up because I authorized no one to sign a 3 year contract with them. I told one of the big shots at Comcast Business how upset I was because we wanted triple play. He said if I send them $2,400 they would let me. I told him I would turn him in, complain to everyone I know: friends, family, business associates, the bbb. He said fine. So here I am letting everyone know to stay away from COMCAST. They continue to ignore our calls, messages and our emails we send them.
View full review
ID
#355315 Review #355315 is a subjective opinion of poster.
Location
Denver, Colorado
Loss
$2400

Comcast - System problems

this started a few weeks ago. we would have cable outages for a few hours at night. I work graveyard so I use the TV at night and in the early morning hours. consistently every week on Wednesday possibly Thursday the cable will go out 4 to 5 hours at night and in the early morning. as far as I know this is a widespread problem cause when I call the customer service line they were always full. it would be at least a 45 minutes to an hour long way to speak to an actual person. and when I did actually speak to somebody they were very quick to get me off the phone and never offer anything in way compensation. it really is very frustrating because I feel when the service works I think it's great. yes it's expensive but they're so much to choose from as far as choices go and the availability of channels. seriously considering switching us if I can get a better service for cheaper. makes me sad because I've been a customer with them since before they were TCI.
View full review
ID
#355281 Review #355281 is a subjective opinion of poster.
Location
Denver, Colorado
Service
Comcast Tv Service

Comcast - Worst Company to Deal with.

This company was a nightmare from the start. We had a fraudulent salesman who we signed a contract with. After the contract non of the services were given to us. We had to call comcast over 40 times and each time we got transferred to another department. A year later our bill has increased again and after calling to get that resolved. They cancelled all the services we had which was not supposed to change. We are fed up and are cancelling our services with comcast. We have written letters to corporate many times (no response of course). We have dealt with incompetent managers many times and even worst customer services representatives.
View full review
ID
#354689 Review #354689 is a subjective opinion of poster.
Location
Owings Mills, Maryland

Comcast: Horrendous customer service

Below is a letter I wrote to the CEO. No response yet. "We began service with you in May when we relocated to a new area. For four months, we have had problems with our internet service that have involved countless calls, long wait times, tech visits yielding no results, two no-shows (separate from the ones listed below) and many wasted hours. We have since begun to pay extra for the specialized internet optimization service you offer, and while I would not say our internet is consistently good, we are no longer dropping a connection 5-7 times a day. However, about 6 weeks ago, we lost one of our network channels, CBS. After an appointment that yielded the answer that we needed some rewiring done because of a faulty line, I scheduled an appointment with one of your specialized contractors - a 12 hour window for this appointment. I stayed home for 12 hours - no show. Understandably, I was quite upset, and another appointment was scheduled for me several days later and promised to be the first appointment. No one showed, several phone calls later I was told I had been pushed into another 12 hour window, and then... no one ever showed. I called to reschedule YET AGAIN. Now, I am informed no one can come out until Thanksgiving, which means I will be spending all fall without this network channel - IF I can get someone to actually show up for an appointment. I have been told no adjustment can be made to my bill until the fix happens. This is just a mere summary of what we have gone through trying to get reliable internet and television service in the last 5 months. I calculated I spend on average 2 hours a week on the phone with Comcast, and countless hours waiting for what is pretty much a weekly appointment, which clearly is not honored by your company fairly regularly. I have never been more appalled at how a customer service oriented operation works. I have spoken to supervisors, managers, and all of them ultimately shrug their shoulders and say they don't have control over schedules, or technicians and their movements. No one cares. I have called back so many times that I am close to giving up. The worst part is that I have no other choice but to use your company for our services - you are lucky to have a near monopoly on our neighborhood with the exception of going with satellite TV which comes with its own issues. Any help you could provide in ensuring I can get adequate TV and internet service would be appreciated. I am at a complete loss."
View full review
ID
#354422 Review #354422 is a subjective opinion of poster.
Location
Memphis, Tennessee
Service
Comcast Internet Service
Loss
$200

Comcast - Right to privicy

one of your techs. came to my house , photographed my mail box, and the cabel box at the side of my house. when i asked him what he was doing he rudley said ' taking pictures" . when asked why he again rudley said " because". this is a blatent invasion of my privicy as he did not come to my door to state is reason for being here. if i do not get a phone call from the rockford,illinois "cheif tech" i WILL HAVE MY INTERNET DISCONECTED//////////////////. the number on the back of his truck is 11030. his rude attituted made me very angery. he did not come to my door to tell me why he was ther. he was very "smugg" when i taked to him. as a customer i have a right to know why someone is on my property,and there bussiness at my house/////////////
View full review
ID
#353890 Review #353890 is a subjective opinion of poster.
Location
Poplar Grove, Illinois

Comcast - Complete customer service incompetence

If you have a problem good luck with getting it fixed. 3 months ago we tried to add Internet and home phone to our tv service. The installation was not completed and the tech could not get it connected. He took the equipment and left. It took 2 1/2 months and many, many calls and online chats to have the additional services, that were not installed, removed from our account. We decided to cancel and take our TV business to dish. The cable equipment was returned to Comcast. I have the proof of delivery that they received it on 10/4. Today, 10/23 we are still receiving calls and texts requesting we return the equipment and our bill is $690. for the equipment. It will probably take another 2 1/2 months for the incompetent staff to locate this equipment and correct our final bill.
View full review
ID
#353595 Review #353595 is a subjective opinion of poster.
Location
Houston, Texas
Service
Comcast Installation

Beware the Comcast $50 Service Charge

Recently, the comcast switch outside my condominium failed, and I lost internet access for 1 week. When the techncian showed up he wanted to talk about my television service. After telling him multiple times that the televisions were working fine, and after showing him as much. He then stated, you may want to replace the cables to the television, becuase sometimes they go bad. Recognizing instantly that he was trying to foist the $50 service fee from me, I told him, "Please don't worry about the cable television, just fix my internet". He finally plugged a device into the cable running to the internet modem. He discovered there was no signal available. He then went outside, where he spent an hour troubleshooting the problem, and getting into a verbal confrontation with the property manager. After returning, he stated to me, the network signal box outside had failed, and that a comcast network person would have to come out to replace it. I said ok. He then stated, I made you a television cable anyway, so you can replace the cables. Comcast then attempted to charge me $50 as though the problem I was experiencing had something to do with my inside cable or equipment. I don;t use their equipment, and he didn't make any repairs inside my home. However becuase he handed me a cable they are trying to call it a repair. This company has stooped to the lowest levels in an effort to generate revenue, and it is very sad. I am going to switch my service over to another provider as soon as I get my money back from these thieves.
View full review
ID
#352818 Review #352818 is a subjective opinion of poster.
Location
Sylmar, California
Service
Comcast Internet Service
Loss
$100

Comcast - So many problems so much frustration!

Ill do a break down summary of what I have been through recently because the long version would fill a book! 1. Moved to a new address, attempted to change my Comcast Internet over to the new address. 2 hours later and after being transfered to 8 different people on 3 separate calls (none of them knew what to do) I finally get working internet using my same modem. 2. I start getting calls from the modem company saying I need to return the modem or I will be charged $300 by a collection agency! Why return the modem and get a new one??? The old one worked great! 3. I added TV and phone with a self install kit that was supposed to be delivered in 4 days. 10 days later no kit. I call again transfered through 3 different people! The kit was never shipped because something went wrong with the phone approval! None of the 3 associates could fix the issue and ship the kit. The last associate suggested I just go to the local Comcast office. She said to ignore the calls from the other company wanting the modem back. 4. Saturday afternoon I decide to go to the Comcast office and get the stuff I need and fix my account. The place was packed tighter than a can of sardines with people having a range of problems with Comcast service. Line was out the *** door! About a 45 minute wait later my account was "Fixed" and I was given a new modem router and cabling for free and given internet and cable at a good price. Canceled phone service 5. I try to self install my modem and cable. Well now I have an account under my old address and phone number and an account under the new address and land line phone # that I canceled WTF! So nobody knows what account is what and nothing works because its all tied to 2 separate account numbers damnit! So I close the old account at the old address. I correct the phone number on the new account. and hook up internet and cable. Yay works fine for now...... 6. 3 days later the power in my house goes out and the modem and computer get reset to default settings. Well I call Comcast tech support hoping someone is intelligent enough to walk me through the IP/DNS settings in vista. Nope their solution is to put me on the line with some woman from mexico who resets my modem several times and tells me to turn my computer off and on again. That *** not going to work I could have told her that! Then she says I can schedule a service appointment for you tomorrow at 10am....Why the *** should I take time off work and wait around for their fat loafing service guys to come *** around my house to solve an issue that could easily be solved on the phone!!!! Basically I'm fixing the issue myself now so I don't waste half a days pay waiting for these idiots. Lets see how screwed up my bill is next month. I' preparing for another 2 hour phone call to sort that out. Be afraid be very afraid of getting Comcrap service!
View full review
ID
#352801 Review #352801 is a subjective opinion of poster.
Location
Scottsdale, Arizona
Service
Comcast Internet Service

Comcast is A big fat rip off

for basic cable two chanels that are the same counts as two chanels low end enternet coast me over $150.00 a month. you call them to try to get a better deal no they wont do that. where is there a grovement something or some one to say you cant rip people off like this? i live in a one horse town so i cant get anyone but comcast. Why is that? never under stood that one, is some one putting money in there pocket so no one eles can offer there service? so much Bull *** that we let them get rich
View full review
ID
#352556 Review #352556 is a subjective opinion of poster.
Location
Richardson, Texas
Loss
$150