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Dishonest Comcast tech support

My email to comcast: Saturday morning my internet went out. I called technical support and they told me to reboot my unit. That didn't fix my problem so I called again. I described my situation and the rep told me that this is a known feature for my modem (motorola) but it would fix on it's own and take up to 24 hours. I was convinced but it was obvious that they just wanted me off the phone. The next morning, still not fixed, the rep told me that they could see yellow and red lights in my unit and that the modem was broken. This also seemed untrue but I listened anyways. I went to the store and spent $150 on a modem. When I tried to activate it, I had the same exact problem (internet not sending) and the rep said that it was conclusive that my internet was not working (Versus a problem that could be fixed on it's own or a bad modem). I was also told that they could not send out a technician yesterday so I had to miss two hours of work today. This caused me to lose $120 in wages and make me look bad for showing up late to work. When the technician showed up, he said that my internet was disconnected and that comcast disconnected the wrong house. THIS IS UNACCEPTABLE! I have technical support lying to me just to get me off the phone, I spent $150 on a modem that I did not need, I lost $120 in wages and now have a tardy at work, I could not use my home phone or internet or cell phone booster ALL weekend so I could not get what I had planned done, and you disconnected the wrong house. WHY? I am tempted to just close my entire account and be done with Comcast and tell all of my friends about this experience unless a resolution is offered. I also have an another account at 738 xxx Street, 9xxxx which I will also cancel if you do not offer me some kind of compensation for this trouble. I deserve money back and/or a new account promotion because it is not fair what me, my wife, or the other two people living in my house went through for 48 hours. I've lost all confidence in your technical support group and their urgent need to get me off the phone with dishonest advice.
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#446020 Review #446020 is a subjective opinion of poster.
Loss
$270

Comcast - Bundle Deal for Long Term was an Outright Lie

As a long term customer, I wanted a bundle deal for internet and TV or phone. I knew I was coming to the end of my internet promotion. The rep, I talked to, told me, yes, my internet bill was going from $41.88 a month up to $75.99 a month. And what he could offer was my internet and TV at $79.99 a month. According to him, this was to be my cost for as long as I stayed with Comcast. Basically, I would be getting my cable TV for almost free. I told him I wanted to talk to my husband. He said that was fine but started putting the pressure on to "get this deal now" while I had the chance. He said this was a brand new promotion since last week. I talked to my husband, while I kept the rep on the phone. We decided to take it. Two things happened. Cable TV was not what I expected. I mean, we didn't even have TCM or Syfy, two of our favorite channels. We didn't even hardly have On Demand free movies or TV shows! In other words, he was not honest with me. I had a hard time understanding him due to a strong accent. I wanted to surprise my husband for his birthday so I called again to upgrade our TV services. This time, I talked to a lady rep, who was kind and honest. I told her what that other rep said about the promotion lasting as long as I stayed with Comcast. She told me that there isn't any promotion like that. The guy rep gave me his operator no. and other pertinent information. She asked for that, and I gave it to her. She set us up for a really good deal for six months and told me to call when my promotion was about up. She said they were sure to have another one by then and I could get signed up for that. Anyway, by the time all was said and done, she gave me a deal for another $10 dollars a month. By the time our conversation was ended, she had already added the other channels, On Demand and we had a lot of movie channels besides. What I had, I discovered, by looking at their on-line line up, was just the starter package.
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#445956 Review #445956 is a subjective opinion of poster.

Comcast in Atlanta, Georgia - Customer Service MIA

Scheduled an appointment on Thursday for an appointment on Friday. Was put in between 3-5. Stayed home waited. When no tech arrived I called customer service and they said there were no notes regarding my appointment. Asked if they could schedule me in the 5-6 slot which was originally offered, I was told no. I asked to speak with a supervisor and apparently the supervisor has no pull to escalate an appointment. I was told the next available appointment was Monday. How is it that you can have an appointment and have no one show and then be put at the back of the list?? The kicker is I got a follow up phone call asking how my service was. Told the person on the phone that there was NO SERVICE and asked if he could do anything about it and again I was told no. Why is it that you can get a million phone calls from comcast trying to improve their customer service and then when you tell them you need help no one gives a hoot. Where do the complaints go? No where obviously.
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#445659 Review #445659 is a subjective opinion of poster.

Comcast Won't Lift a Finger

I first went to the local Comcast center near my apartment and asked to order a cable and Internet package. When the woman looked up my address, and she said my apartment was listed as a “commercial account,” and that I could not receive residential services because I was not listed as such in their system. She had me fill out paperwork to change the account, which they said they needed to “mail” to their offices in Maryland to make the adjustment, which they said would take 2-3 business days. After waiting until Thursday the following week and hearing no reply, I decided to call Comcast and ask about my account status. The gentleman informed me that I was still listed as commercial, but said he could “pull some strings” to make the switch. Within two minutes, he claimed he had changed my account to residential. I asked if I could place my order with him during that same call, but he told me the deal I was looking for was an online exclusive, and I would need to order it via their website. So I went to a location with Internet and purchased the package. Upon finishing, it asked what day I wanted the installation to take place. The earliest available time was between 1-5 on Labor Day, so I selected it. And then I waited… Labor Day came and went, and I wasted the day sitting in my apartment waiting for a call or a ring at my doorbell. Nothing. I called that afternoon to ask where my services were, and the gentleman I spoke to this time informed me that my address was still listed as a commercial account, despite what I had previously been told. The man said he would fix it, and after three minutes he had made the change. I said, cynically, “Yeah, that’s what I was told last time.” He responded saying, “You sound like you’re doubting me.” Apparently, this rude customer service representative couldn’t perceive why I might think this, but he insisted I was in the wrong and that I was the one being unfair. He told me that I then had to go order online, further claiming that any services I had previously ordered were null and void. I hung up, feeling more frustrated than ever by this man’s rude and unprofessional “customer service.” I called back later determined for answers, but I was told, in order to change my account from “commercial” to “residential,” I needed to speak to someone in business or sales, but that their offices had closed for the day. I called the following afternoon after I left work, and reached a woman to whom I relayed my ordeal. She sounded sympathetic and understanding, and transferred me to a representative in my area, who arranged the order for my cable and Internet package (which I had been told multiple times before was only available online) and the installation date (for Thursday, September 5 between 3-5 p.m.). She even offered to halve my installation fee. I thanked her, hopeful that this experience was nearly at an end. Yesterday, I took off from work early to ensure I would be home to oversee the installation. 5 o’clock came and went. At 6 I called customer service to ask where my services were, and I was told the installer was coming at 7 p.m. now. I decided the extra hour was worth not complaining about, but by 10 p.m. I was officially beyond ticked off. This whole day, I was wondering if Comcast would bother to call explaining the delay and/or offering an apology. Nothing. I refuse to wait any longer or expect anything from this so-called “company.” This is an unacceptable, inexcusable, and ludicrous way to run a business of any kind; it’s a wonder Comcast even considers itself one, if this is the manner in which its prospective clients are treated. I will interpret the persistent inaction on this “company’s” part as a sign that they are not interested in my business, and I am currently considering other options. But first, I wanted to let my voice be heard by people who might actually care. I will post this in every relevant public online forum in hopes of making my frustrations known to as many as possible. Sincerely, Anyone would be better than Comcast
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#445581 Review #445581 is a subjective opinion of poster.

Comcast - What is BBB doing with this company?

I have not service for the last 6 days and they cannot resolve my issue right away, I have to wait another couple days until a technician can stop at my location. My bill went up and customer care just can't do anything and mockingly say "sorry" just hate their customer service and the managers have no time to listen to complaints. Does the CEO of this company not see the issues.( then they will wonder why their stock price not doing well). Forget Walmart, this company sucks to the bottom. I really hope someone seriously addressed this issue.
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#445509 Review #445509 is a subjective opinion of poster.

Comcast - Cable/Internet issues

I was on with a Comcast rep concerning On-Demand issues we were having and then not two mins after logging off with him from online chat, my Internet goes out! My husband and I had to spend near 2 hours of our night either on the phone (34 mins on hold and never got a human) and then he created a wi-fi hotspot through his cell phone (which will cost us money) so we could get online to talk to someone through on-line chat. We talked to one person, Alfred, and then got disconnected. The second person we spoke to, Silverio Jr was a complete ***. He barely managed to get us through what we needed to do to get our internet back up, but then when I was typing because i had a few more questions, he ended the chat! I am really upset about this considering I have been a loyal Comcast Customer for almost 10 years. I want to speak with a member of management or corporate at this point.
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#445421 Review #445421 is a subjective opinion of poster.
Loss
$100

Comcast offer upgrade then revoked offer

First of all, let me open by saying that the individual I talked to on the phone in the sales center was extremely helpful and friendly despite the situation being extremely disappointing. I was mailed a promotion for an upgrade from Comcast that consisted of Digital Starter TV and Performance Internet for $69.99 on a 2 year contract that included 6 months of HD DVR service. I currently have just Performance Internet. I called to sign up for this upgrade and an additional sports package. I was informed that the offer was not available in my entire state. So here are my concerns: 1. My address is printed on the offer I received in the mail. Why would I be receiving solicitations for services Comcast will later refuse to provide? 2. I currently have Performance Internet, therefore it is available in my area. Digital Starter TV is available in my area based on my conversation with the sales representative. I'm willing to go on a 2 year contract. How is this offer not available to me if the service exists and I was targeted for the offer? I'm not canceling my internet service, but I am an unsatisfied customer.
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#445267 Review #445267 is a subjective opinion of poster.

Comcast - Terrible Company. Unbelievably Unprofessional

Comcast never fails to amaze me oh how terrible their customer service is. After being with the company for 8 years I decided to discontinue service. After I was prompted to use their easy service to return equipment by UPS from UPS labels and boxes sent from them, they now sent me a final bill with charges for the equipment. I kept my UPS tracking number and my package was delivered and signed. Upon inquiring about my bill I was disconnected twice after wasting time following a number of prompts. No one has even attempted to return my call or rectify the situation. This company is a joke and needs to go through a thorough investigation on their business practices and training. Someone is always dropping the ball here and the Company should be held accountable. Huge disappointment.
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#445175 Review #445175 is a subjective opinion of poster.

Lied to by Comcast

Mohth after month I have been having to deal with Comcast Customer Support because of screw ups they made. First they told me I was getting faster internet for 3 months as a gift for being a good customer. Didn't get it. When I complained I didn't get it my bill went up. I was given a better rate on my package as an apology and then the next month my bill doubled. I was told it was taken care of but when I got online to pay it the bill was still more than twice what it should be. When I called them they told me that "we don't send out revised bills so just go ahead and pay what it shows and we will credit you next month". Right! HAHAHAHAHAHAHA Let me get back to that Persian Prince that wants to send me a million dollars. I am so done with Comcast and my advice to you is stay away. Far far away.
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#445060 Review #445060 is a subjective opinion of poster.
Loss
$300

Comcast cable scammers

i was charged 30 dollars on a return check fee. that never occured . when i called in my payment by phone i had 1 number on my routing that was wrong so therefore the check never went through. that is an error not a returned check.. how can they charge a fee 30 $$ when it was never routed in the 1st place. when i called to complain asking for a stupidvisor i was on hold for 30 min and still never got a credit as they promised on my next billing which i received and NOT there. i cant seem to get anyone with any authority to credit me or help me. so now i have to go thru the BBB. help me Howard. this site and any other way i can let everyone know DO NOT USE COMCAST. and my bill keeps going up. i am so not done with them yet.
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#445031 Review #445031 is a subjective opinion of poster.
Loss
$30