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Comcast in Houston, Texas - You've got to be kidding me!

I was a Comcast customer for business internet since 2005 in California. We moved to Texas and that's when it all went to *** in a hand basket. Since 10/12/2012 we have had outages just about every month with major outages for the past 3 months. Our monthly bill is approximately 150.00. I got tired of all of the down time and loosing money because of it and the absolute lies that tech support told me that I decided to cancel my services. Now they tell me after 8 years as a client, I now owe a disconnect fee of 2,138.00. You've got to be kidding me. My advice to everyone out there is to stay as far away from Comcast as you can.
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Review
#449203 Review #449203 is a subjective opinion of poster.
Tags
  • horrile service
  • lose money

Comcast in Bellevue, Washington - Arrogant, Customer hating company - Customer for 7 years forced to move out

I have been a Comcast customer for 7 years at my apartment - had their "Cable+Internet+Phone" bundle. Was happy with their service & quality till I moved into another house. That's when the nightmare started. First, they couldn't figure out if they could provide service at my new address, event though it is a thriving 25 year old community. Then it took 5 calls and 3 weeks for someone to come over and set the service up. By then we had already decided to move to another Cable and Phone service, so we asked them to just set up the internet. That happened, but they charged me $ 149 for all three services at my old apartment, saying I had not got it cancelled. Worse, the next bill had charges for all three at my new address again! I called them up to fix the bill, but the customer service rep on the phone kept trying to convince me that they had the best package and service. He just wouldn't listen to my request to just disconnect the Cable and Phone. I requested to speak to his supervisor and went all sleazy salesman on me. Didn't get to speak to his supervisor. Called again after some time and this time the customer rep mentioned that they had an introductory offer of $ 50 something per month for internet. When I asked if I could have that, she said no, it was only for new customers, and tried to sell me the bundle again. Next thing I know, I have another bill, for $ 258, for all three services. I went to the customer service center and returned the set top box, but when I brought up the issue of the bill for three services, the lady said there was no record of my having requested a discontinuation, so I would have to pay the bill. Asked to speak to the supervisor. She said he was in a meeting and gave me his business card. Called, but to no surprise, went to voice mail. Have not heard back. My feeling is that Comcast used to be a good company, but they have become too big for their own good. Have become extremely arrogant and have started taking their customers for granted. There should be some kind of legislation to break them up into smaller, more customer friendly companies!
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Review
#449050 Review #449050 is a subjective opinion of poster.
Loss
$400

Comcast - Turned off phone/tv

argument with operator and phone and tv turned off/paid this month service already ($138.72) Service line broken last month/then suspended a day when someone from Phillipines or India could not understand me. Then was listed as a resident of Mount Laurel,NJ and Philadelphia,PA where an Comcast office or call center exists. Really abusive form of customer service and then using workers in India and Phillipines that just want to make a living hopefully at $2 an hour. Then to have a woman in Tucson ,Az. turn off service that was paid for. Be careful of demanding change from these folks or expecting them to act supportive and humane.
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Review
#448849 Review #448849 is a subjective opinion of poster.
Loss
$139
Tags
  • turned off service by telephone re
Cable reception suddenly got really bad (lost most of the channels, most of the rest were unwatchable due to pixelation). Called Comcast and went through the usual lengthy diagnostic steps - resetting the cable box etc. Made no difference so they setup an appointment...
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2 comments
whydoyoucausesomuchstress
#725208

I inadvertently entered all my information in the profile section (if you are able to pull it up)regarding my stressful day of irritation & frustration started by the first tech that I reached this morning around 10:50am in the Philippines which triggered my perfectly working cable to go into a nonworking mode. I called to pay my bill.

I wasn't having trouble any trouble with cable, did not need repairs or service. I only inquired if "on demand" comes with my pkg. She told me that it does & she made so many attempts to add it that it messed up everything. There must be a way to undo what she did & bring the service back to where it was...I don't care about the on demand feature.

I can't go into it again tonight as there were so many calls with people in the Phillipines that only as useful as the last person. None of them can resolve a simple tel. problem, this is not a situation for a tech to come out as they keep telling me, & they send you out on a mission to get another box, saying the box is bad. The box was never bad as it worked till Natasha who had to use guesswork, messed up something with the signaling.

Then the Phillipines call ctr. doesn't tell me when I let them know that I will go to the Quincy cable store & pick up the box as they requested (that they moved). We need local service & local call ctrs. What happened to the needs of the customer.

These people are insensitive, they don't relate, they don't resolve & push it on tech visit. they are telling me that the new box is bad now. I honestly feel that they are all carbon copies & know about 4 or 5 buttons to push. Why is it that we cannot get any tel.

#s for a MA call ctr. After speaking with about 4 or 5 people in the Phillipines, I requested a MA # and was a little stressed out with them but apologized. One of them put me on hold for a long period of time after I kept pursing this request for a local tel. # & promised that it was a direct line & not to hang up.

I also asked for the #. (I wasn't able to understand a couple of people & was not getting the problem resolved). Well, he had me holding on for eternity....he did say not to hang up; however he promised that the tel. # was also in my area.

I couldn't hang on any longer. I called the tel. # that he provided & it was a nonworking #.

I believe that he did this intentionally as he was offended at my request. Is there a problem with that??

I don't believe both boxes are bad as he's claiming & everything worked previous to my call this am to pay my bill.

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Review
#448642 Review #448642 is a subjective opinion of poster.
Loss
$500

Comcast in Omaha, Nebraska - Say NO to the new router/modem!

They said it would be faster – so I installed mine last night. After 4 hours, talking to 7 different people, being transferred from the internet department to the phone department to get everything up and running and being "accidentally" hung up on 4 times I told them I wanted to re-install my old one. Their response was "I'm sorry. I can't do that. I do not have that information anymore." He said I would have to call the billing department for that. Then he gave me a phone number to call that gave a constant busy signal. It took 5 hours and I had to find my own work around for the Wi-Fi they said it had but couldn’t make it work. Once you start installing the new one and see how awful it is – they won’t let you go back. I will be switching to the Dish Network once I’m released from this jail they call a contract. Comcast is AWFUL!!
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1 comment
Anonymous
#727654

its easy to set your old modem back on, the reason why you were probly getting slower speeds were that they moved you to a slower tier speed and limited it.

Review
#448250 Review #448250 is a subjective opinion of poster.
Why am I left on hold for 45 min to 1 hour and 30 minutes. Yet other times I am given an option to have a "call back and not lose my place in line?" This should be offered each time. If you choose to stay with comcast, try calling back and picking the different...
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1 comment
Anonymous
#719677

Don't you just love it when Comcast puts you on hold while they play the message, "...you are important to us..." for nearly 20 minutes or more? How ironic it is that their message is in total opposition to how long we're kept waiting.

Another of Comcast's problems is their packages include expensive sports channels, which we don't watch.

This is a total ripoff. It's about time sports enthusiasts pay for their own entertainment.

Review
#448042 Review #448042 is a subjective opinion of poster.

Comcast in Detroit, Michigan - 2 promised appointments and nothing

Well a 2nd no show this week. First one was because noone was available. not me of course but on the comcast end. So the guy/gal didn't show up for work? or just didn't want to come at 8 a.m.? no call to me on comcast end about not arriving or when I will get service. i got a reschedule from wed to thu but wait...nope they decide i will have to wait to fri for an appointment. I was apparently scheduled and noone bothered to tell me they were going to move it out a day. nice! this company has the worst customer service i have ever seen. I will end my contract in 2 months. I will not return. there has got to be a company out there that cares about providing services at a high level of expectation. I guess comcast considers their customers unimportant and by not remaining at least i can have the power of choice back.
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2 comments
Anonymous
#719436

The FCC has rules about cancelling/changing appointments:

http://www.fcc.gov/guides/customer-service-standards

Anonymous
#836921
@Anonymous

What company goes by FCC guidelines like the one in that link? Companies that work with the Government don't have to follow rules as long as their making money.

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Review
#448034 Review #448034 is a subjective opinion of poster.

Comcast in Detroit, Michigan - Processing calls

there is a lot to be desired with the way calls are processed. prompts and button pushing means little when they want your data. you enter your phone number but they ask you any way. you are calling because your cable is out yet when you go to the next prompt they will ask you if you want to order a pay per view show? makes little sense to have that recording wasting a customers time while waiting to get through to a human doesn't it? I have left comcast and I have been satisfied since. Consider other companies and don't stay tied to one just because.
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Review
#448033 Review #448033 is a subjective opinion of poster.

Comcast no internet service

Ever since we signed up for Comcast when we moved in to this area, the internet goes in and out 24 hours a day. Forget about having 2 people use the internet at the same time. The TV that uses the Comcast box flickers grey all the time. We have had them make house visits twice a year so that they could "fix" the issues, but nothing ever happens. The TV and internet just get worse and worse, but Comcast is the only provider, aside for Dish that provides to my area. Comcast doesn't seem to care though. I wish there was an alternative. I will never get Comcast again, and I will advise anyone who considers getting Comcast not to do so.
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Review
#447934 Review #447934 is a subjective opinion of poster.
Tags
  • internet and TV problems
I'll keep this story short, we are on AutoPay and our account was showing we missed last month's payment and there was a $9.50 Administrative Fee for a late charge. I contacted a Comcast chat rep, and was told the card was suspended. What? I got ahold of our card...
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Review
#447871 Review #447871 is a subjective opinion of poster.