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Elderly Parents harassed by Comcast/Southwest Credit for a bill that was not even theirs.

Comcast provides cable service to my summer home on Cape Cod. I contacted Comcast in September 2012 to place the service on a seasonal hold as I have done in prior years. I did not receive any notices of delinquency (bills were being sent to my vacant summer home) but I recently learned that my 84 year old elderly parents were receiving harassing calls from a collection agency claiming they had not paid their Comcast bill. This was extremely upsetting to them as you can imagine. In an effort to help them I learned that it was my bill that had not been paid because the requested service had not been initiated. The harassing calls were made by Southwest Credit of Carrolton, TX and I don't know how they were able to gain access to my parents unlisted telephone number and they don't even live in the same town where the Comcast service is provided. When I called Comcast to resolve this matter they were completely uncooperative and they made no effort to assume any blame or resolve the issue. They wanted me to pay the full cost of service provided to a house that has been empty since September. Even though I planned to resume service with Comcast in the spring they were not willing to make any concession for their mistakes or the harassment by their collection agency. Needless to say I'll be switching to a different cable company this summer.
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ID
#390042 Review #390042 is a subjective opinion of poster.
Service
Comcast Internet Service
Loss
$500

Comcast - Can't find their ***

I stopped my service and returned my equipment to the Lake Worth Office in West Palm Beach Office. They are notorious for being a poorly run office, based on my experience in the past. They have a drop off box for equipment, and I decided to use it. No receipt is given. Now they can not find the equipment and want to charge me. They have even sent me to collections. I have made several calls to comcast without resolution and they say its my problem. They are the worst and can't find their A_ _. I will never use them again.
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ID
#390023 Review #390023 is a subjective opinion of poster.
Location
West Palm Beach, Florida

Update by user Mar 04, 2013

I couldn't believe it either but sure enough if you try to call my original number you will see that is in fact what happened. As of now I am on the phone with the call center supervisor because he is in dis-belief that this could happen. Good news is he said he would...

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ID
#389947 Review #389947 is a subjective opinion of poster.
Location
Auburn, Washington
Service
Comcast Service Transfer
Loss
$1155

Comcast - Equipment Charges

The bill changed suddenly in January 2013 and we were charged for the two Digital Adapters that we had all along. We had not been charged for them before in earlier bills. I found out from customer service and from talking with the supervisor that our contract with Comcast covers only the SERVICE provided. It DOES NOT cover the equipment. Comcast can (and have done so) change charges for equipment any time because that is not part of the contract we signed with them. So for equipment, if COMCAST wants to change the price, the equipment cost comes with the bill in a 6-page price list. So beware of any free equipment or even rental equipment that they provide.
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ID
#389924 Review #389924 is a subjective opinion of poster.
Location
Colorado Springs, Colorado
Loss
$96

Comcast - Complaint

we had interrupted cable service 3 weeks ago. Calls to Comcast resuted in different people tryin to do different things over the phone, which then completely disabled our TV Guide. I called and insisted on a tech coming to fix it. The tech was supposed to come between 8-9 a.m. but called and said he would be late. I called at 11 and again at 1 pm and was told the techwas on the way. It is 2 pm now (6 hours behind schedule) and the tech has not made an appearnce. You would think that satisfied customers were important to Comcast but this is apparently NOT the case. They took a simple problem, made it much worse, did not attempt to fix it, and then when we insisted, they were hours late to their appointment, and who knows if they will show up.
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ID
#389701 Review #389701 is a subjective opinion of poster.
Location
Nashville, Tennessee

Comcast - THE WORST CUSTOMER SERVICE IN THE WORLD

I bought the Home Security. Comcast came to my place and installed. The technician hit some cables on my receiver and my home theater, TV and Home Internet network is down. I called his supervisor and left messages. I sen Joe Ballada 4 e-mails and no answer. I called Comcast and they sent a technician on Sunday, March 3rd. I was at home until now and NOBODY came. I chatted with Jocelyn from Comcast and she said that there is no priority and I need to wait the next window. I called Comcast and it was the same story. In the end: I have NO TV, MY RECEIVER IS NOT WORKING, NO HOME THEATER, NO INTERNET, NO HOME NETWORK and looks like Comcast don't give a *** for a customer like me. If this is your principles for customer satisfaction and service quality, is better you fire ALL people who is taking care of customer service and try to copy AT&T, my ex-provider. Your company is not serious. Emerson Pieri.
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ID
#389699 Review #389699 is a subjective opinion of poster.
Location
Fort Lauderdale, Florida
Service
Comcast Tv Service
Loss
$250

Comcast - 1hr and 40 min no one speaks clear english

Sound went out and called, 50 min to get someone you can't understand ask for someone I can understand, hung up on. Call back another 45 min. Drive 45 min. to local service center and wait 1 hr and no dvr and hd box. Told to just drive back on Monday. 2 managers and 1 sales person just saying the company koolaid. Comcast cares about know one except their profits. None of others are any better. They never fix anything without hours of your time and countless calls. I could be rich and fix there problems but they don't care. getting older and think that most companies are the same
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ID
#389642 Review #389642 is a subjective opinion of poster.
Location
Waterford Township, Michigan
Loss
$15

Comcast - Terrible Offering!

Terrible pricing. I just called to COMPLETELY cancel my entire account, retention tried their best, but at the end of the day they CANNOT beast ON-DEMAND services through a wireless connection such as Vuduu, Netflix, Amazon, HBO2GO, etc. Comcast is going to die an very ugly death with the advent of these new services. I can go out and buy a Roku for $50 at Best Buy and get Internet 4G at home for $35 / month. The above mentioned services are cheap, why should I have to pay $185 / month when I can pay $75, with all the trimmings!?!?
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ID
#389508 Review #389508 is a subjective opinion of poster.
Location
Pittsburgh, Pennsylvania
Loss
$950

Comcast - Ongoing Intermittent Service - Dropping Internet, Phones, TV

For the past 3 months, Comcast's Xfinity bundled services in our neighborhood have exhibited intermittent outages lasting from 5 minutes to as long as 6 hours. Not a very handsome package for $248 a month. Some outages impact only TV, or Internet, others impact more than 1 or all of them. The routine is all too familiar - call the 800 number, open a ticket, and wait for the technician to arrive a day or three later. When the tech does arrive, no problems found inside, problem with levels outside (it's always the "levels" for standard excuse - e.g., db settings are too low or high). Tech 1 must call for Super Tech 2 to come fix the problem Tech 2 may or may not stop by. Phone call from call center saying call cancelled and repair completed. Next day, repeat. Continue ad nauseum for 2 to 3 months. Some times, with enough vile threats, Super Tech level 3 shows up but nothing changes. Symptoms generally are: TV - digital tiling or checkboarding, audio out of sync with video. Phones - dead as a post Internet - also dead, or less than dial-up slow, mostly dead. This neighborhood is 13 years old and has problems like this since cable became available about 11 or 12 years ago. While Comcast is doing a better job managing it's call centers and setting firm arrival times, the quality of support in the field leaves much to be desired. I work from home, depending entirely on Internet and phone service so I see every outage in real time. I also see the slow downs as (1) kids arrive home from school, (2) parents arrive home from work, and (3) parents get back on after 8:00 p.m. In logging some of these outages, I noticed that a 10 minute outage occurs approximately every 2 hours for almost exactly 10 minutes. Just long enough to kill every connection to the work VPN. That cycle must be man made, either through testing or the actual source of the problem itself.
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ID
#388826 Review #388826 is a subjective opinion of poster.
Location
Saint Augustine, Florida
Loss
$500
I started my Comcast service in Nov 2011, using my own Motorola modem purchased from BestBuy. I had internet only and was able to watch the free public TV channels. In March 2012 I moved to a new address and had internet using the same modem and also watched free...
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ID
#388753 Review #388753 is a subjective opinion of poster.
Location
Decatur, Georgia
Service
Comcast Internet Service
Loss
$50

Comcast - Bait and switch

Comcast rep came to university campus and promised 12 month no rate increase deal for internet and very very basic cable for $40 per month with free connection.when installer came, there was a fee for "switching it on" and a fee for the box install. then bill was $5 per month for first six months. I sucked it up cuz that was still a pretty good rate. then, without warning, the price jumped another $20 per month. I called number on bill and they said the deal was only for 6 months and that even this new $76 per month rare was discounted $20 from what it will rise to in 6 more months (as if he's giving me a deal). He too refused to do anything to reduce rate, even though I said I would go to another provider. total scam!!!
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ID
#388458 Review #388458 is a subjective opinion of poster.
Location
Orem, Utah
Service
Comcast Internet Service
Loss
$230

Comcast - Unable to change service

I have been a comcast customer for the last 8 years. I am trying to downgrade my service but the only way to do that is to call customer service. However, the customer service recurrently puts me in a long wait after which they try to hassle me into adding more services to my account. When I say no, they say they need to transfer me to another agent for the downgrade request after which either the call gets dropped or I am put into a limit-less wait. This is unacceptable and I see no way of even canceling my service!
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1 comment
Anonymous
#613625

This exact same thing has been happening to me for months! :(

ID
#387390 Review #387390 is a subjective opinion of poster.
Location
Brandon, Mississippi
Service
Comcast Service Transfer
Loss
$1000

Comcast - Lies, Lies, Lies

Comcast is the worst company I have ever had to deal with! When we first got our service, my husband requested to get out cable box through the mail at our new place. We waited for a week after it was suppose to arrive, only for them to tell us we had to go to the store (across town, 30 minutes) and wait in line (45 minutes) to get it. After coming home with our box, we found out that it wouldn't work. So we had to repeat that process again. When we got our first bill, they charged us for the 2 weeks that we didn't have cable. Of course we had to wait on the phone for 30 minutes just to get that taken off our bill. Since then, we've had charges on our bill each month that weren't suppose to be there, therefore, having to call in each month and have them take the charges off. This is ridiculous that they can't get the bill correct. On top of that, which *** me off the most, every time I called to correct my bill, I asked the representative when we would get our deposit of $100 back. 3 DIFFERENT employees told me that I would at the 6 month mark. And what do you expect.. It's the 6 month mark and they are now telling me that it's at the year mark when I will get my deposit back. IDIOTS! No one can get on the same page. WORST decision of my life to go with Comcast! Please DON'T DO IT!
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ID
#387326 Review #387326 is a subjective opinion of poster.
Location
Tallahassee, Florida
Loss
$100

Comcast - Mr.

Comcast continues to amaze me on how bad their service can get. Today I called concerning a incorrect charge on my recent bill and got some off-shore idot who could hardly speak english, I asked for a supervisor or a agent in the US only to be told she cannot do that. We continue to pay huge cable bills in Michigan because Comcast is the only game in town and they continue to the worst cable provider there is, UNREAL!!! TOO bad the politicans are paid off by their lobbyist, shame on Comcast. They should be voted the "THE WORST CABLE COMPANY IN THE USA:. TRying to talk to some third world person who can hardly speak English is no way to provide good customer service.
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ID
#387039 Review #387039 is a subjective opinion of poster.
Location
Butler, Pennsylvania

Comcast - Immoral, if not criminal

My daughter, who is public school teacher, received her bill this week and was told a promotional price had ended. That is understandable but was is not understandable is she no longer had MSNBC or Bravo - two statio s owned by Comcast. To get those channels she would have to pay extra. That's insane, they are basic channels with . Comcast will use any deceptive practice to up-sell. Just think, Comcast wants more money from their subscribers to watch stations they own but will run their competitors channels. They lose out on viewers and their advertisers lose eyes on the ads they purchase. Because of this insanity Comcast will soon lose another subscriber. Luckily my daughter's town offers broadband service for $16/month. Comcast's actions seem immoral, if not criminal.
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ID
#386910 Review #386910 is a subjective opinion of poster.