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Deceptive advertising- would not honor advertised plan

Paducah, Ky. Online offers specifically for Paducah listed my package with a $150.00 Visa gift card w/ 2yr plan. Rep said only $75 showed in system so would have to talk to other reps to get the offer shown online. I spoke with 5 people and NOT ONE would/could help. One even said to call the visa gift card center...Why? They don't ISSUE the cards! They only ship out and service the cards that Comcast tells them to send! I give up. Having had poor service with Comcast in a previous city, I am not surprised at their complete refusal to honor their own website. Wish the FCC would fine them for "bait and switch"
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ID
#515704 Review #515704 is a subjective opinion of poster.
Location
Paducah, Kentucky
Product
Comcast Gift Card
Loss
$75

X1 box did not work 3 months - credited then took credit back

Here is is my letter to comcast ( tis after after 10 plus calls and 8 months no resolution) Dear Mr Karinshak, My name is Fred G Volk III and I am Director of Operations for PeriShip and have been desperately trying to resolve a customer service issue that started late last fall on my home account. and now more than 8 months later I receive an account shut off notice - So as you may imagine my frustration level is high and feel that I have been a loyal customer for many years ( take a look and my revenue and stellar payment history) and yes, I am decision maker for multiple accounts. ** Making an inbound call to your team is painful and I will never call in again. Whats real interesting is that there is no competitive pressure for you in my market so perhaps thats why there is little to no concern. Here is a brief recap of the concern and I am dismayed as to why the xfinlty team cannot resolve. ** You sold me on your new X1 platform - I upgraded in fall of 2013. The TV did not work for months and we called multiple times and your technicians came out multiple times and in between we had the just reboot your system on an almost daily basis. If the TV was not on the channel you wanted then forget about it - The X 1 was frozen and screen locked up. Even more interesting to me is that the technician did acknowledge that there were system wide issues and then my wife even received a follow up apology call and thanked us for our patience and that the account would be credited. At that time I was already frustrated but also felt that the call was appreciated and that credit showed to us that you were interested in retaining our business. ** Trust me I have much better things to do with my professional and family time then call you and mess around with a TV box and the189.99 credit did not come close to covering anything. And also trust me when I say that thankfully for me 189.99 is not a problem to pay - but why when you did not provide the service then drag me thru the most dreadful customer service experience ever. So the bill comes on 2.11 and I see the credit and felt that it really was not sufficient but thought well lets move forwards. I pay the bill and event throw in extra $100 just because I like to stay on top of everything (bill date 2.11.14) The next bill cycle on 3.11 the bill was much higher and after wasting even more time reviewing I called and was told the credited were a mistake. I try to explain that it was not a mistake and since then multiple calls made and no resolution. Mr Karinshak - I respectfully request a review of all calls and interaction on my account for the last 9 months and you will see the lack of follow up and how more of my time was wasted. At one point your Vermont center even sent a technical out to install the x 1 box when I already had one - When the arrived and told me what they were doing it was comical. Whats not comical is that I just received a FINAL Notice Of Disconnection and I am running a business. I would also add that I pay for a business class static IP and some were in your process my internet speeds came to a grinding halt - And yes I have that documented as well ( 6.6 mbps down and 1.1 up) Really ? Then to top that I was taken out of my package price and paying higher price for the bundle - much higher than my neighbor. All I can say is that I expect follow up and some meaningful resolution before you shut my account of 15 plus years off. Best Regards, Fred G Volk III
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ID
#515647 Review #515647 is a subjective opinion of poster.
Location
Fort Lauderdale, Florida
Service
Comcast Tv Package
Loss
$500

Comcast squandered their credibility for profit.

I ordered Comcast ISP in May of 2013. Shannon, the sales rep, told me the initial cost would be 39.99 per month, and after 6 months it would go up $10 to 49.99 per month. Shannon also told me the hardware I had at the time needed no upgrade. I wound up having to lease a modem from Comcast because mine would not work. After 6 months the monthly bill went up 25 dollars. I called to inquire and the customer service rep said there was no record of the conversation I had with Shannon. The next month the bill went up another $10 so I went in person to the store to complain. The sales rep said he could not do anything about it, except to offer me a new package at 69.99 a month, good for one year. I asked him to put it in writing, which he did. The following month the bill went up again. I stopped receiving bills by mail 6 months ago. I inquired why, and was told there was nothing in the computer indicating that the bills were not being mailed. They told me to check with USPS. It seems odd, since I have no trouble receiving their junk mail trying to boost their income stream by selling me *** I don't need or want. I now go to their store to make payments. It's a cheap way to boost profit; making anything but on-line payments as inconvenient as possible. I predict that Comcast will finally admit they need to change their "culture". That is the way that the Veterans Administration and GM addressed their problems. By blaming an organization's culture, no one has to take ownership for a scumbaggy way of doing business.
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ID
#515635 Review #515635 is a subjective opinion of poster.
Location
Stockton, California
Loss
$90

Review about Bill Increase

Every year my bill increases $100 without making any changes to my service package. We've tried adding my name so I can give my husband a break from having to always be the one who calls to fight with them. They add me, but each time I call they tell me again that I'm not an authorized user. Go somewhere else for service! This once great company is now just screwing its customers.
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ID
#515557 Review #515557 is a subjective opinion of poster.
Location
Park Forest Village, Pennsylvania

Lousy internet service

I began having issues with my internet from day 1, but recently was the best, of the worst. I had issues for about 15 days straight, and had 'bullets' sent to my modem at least once a day. So about 10 days ago a tech came over. Now since i disconnected my modem overnight the *** thing decided to work when the tech connected it. I asked for a replacement since it was at least 10 years old and he wouldn't so it wouldn't come up as a service call which made no sense at all. Today I called, wasted 35 minutes and tomorrow they will replace it, only because i didn't want to waste my time driving 20 miles round trip, or want to pay a fee to have it mailed. Why would i pay a fee when they told me its an outdated piece of equipment. I am paying good money plus insurance to have proper service. You want me to go pick it up have it closer to me. Comcast is the worst, i am seriously thinking about Fios just to get some upgrades for a few years, by then maybe some good from NY might come down.
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ID
#515168 Review #515168 is a subjective opinion of poster.
Location
Beachwood, New Jersey
Service
Comcast Internet Service
Loss
$250
I want to rate -1000. They are idiots, rude, all screwed up and virtually crazy. I was scheduling a move transfer for 7/28/14 and got disconnected. Waited and no one called me back or sent me email. I called again and was told I was scheduled for 7/30/14 and it was...
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1 comment
#846211

go to the better business bureau and file a complaint

and in the complaint detail the resolution you would

like And comcast should get back to you withing the week

or less

i did this and got a call from comcast in abt3 days

ID
#514030 Review #514030 is a subjective opinion of poster.
Service
Comcast Service Transfer
Loss
$500

Comcast - Bad Technical Service Review from Santa Fe, New Mexico

I would never recommend this service to any household. Yesterday I received a confirmation call indicating a technician would be here between 3-5:00. I arrived home at 1:00 and by 4:50 no one had arrived. I called the call center and the tecnician was supposedly on their way. At 5:45 I called back again, the customer service personnel wasn't able to place a ticket at tat time. I asked to speak to a manager but none was available. At 6:30 I called back again to find out it was after hours and no technicians were available. Oh yeah, I waited a week for this service and now they want to reschedule for next week. I don't think so.
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ID
#514004 Review #514004 is a subjective opinion of poster.
Location
Santa Fe, New Mexico

Nightmare!

Below is what happened an email I have sent to them.......still no contact....this is beyond crazy!! "This is beyond crazy. I need this fixed, I do not have time to be on the phone with Comcast for hours. My wife was just diagnosed with cancer. We don't have time for this at all! Lets start from the beginning. Mind you, I have all my calls recorded, so I have proof of everything I am about to tell you. Okay, about 2 years ago I decided to give you guys a second chance. I previously had service a few years back and it was just horrible customer service, so we went with another carrier. The man that came door to door convinced me that all the previous issues I had with Comcast on my prior experience were fixed. So I said "okay lets do it." He signed me on a plan that was a flat $140 the first year and $160 flat the second year. So, the time comes around, when I guess, where it expired. No one contacted me, sent anything, nothing. I just all of a sudden got a bill saying my new rate was around $230 a month. I was flabbergasted and tried getting in contact with you guys to find out what had happened, (I just assumed it had expired) Mind you, this was after being billed $230 for the first month, I didn't notice it right away. My biggest problem was that NO ONE said anything? So I tried calling and was left on hold for about 20 minutes, I gave up and decided that I would try to contact you guys on Twitter. I, no lie, sent at least 15 tweets and was ignored by each and everyone of the reps on Twitter. I took screenshots of each of these tweets to have proof. NO ONE ever answered me after 3 days of tweets. So my wife tried and they answered her? She told them to call me, as I was trying to get with them. So we did get a call back and the person I talked to understood the issue and started working with me. I told him there was no way I was paying $230 a month for cable, when competitors were offering it for much less. I told him I was willing to keep everything the same and pay the $160 flat still. He set it up, I think for about $164 flat(that was the bottom line with everything added in, tax, fees, boxes etc. Just like it was set up originally), I said "no problem" and we went forward with it. I was told I would get an $80 credit for the previous month I was billed $230, and from then forward I would pay $164 flat for all the same services (all fees ,boxes etc. included in that flat amount) I have had. End of story, or so I thought. I had to get back on the phone about a week later and find out why I didn't get the $80 credit, I was told I would get. I spent about 2 hours trying to get it resolved, finally it did get done, after all that phone time. I was issued a credit for the previous month of about $83. Problem solved, right? Not so fast........................................... Lets move along to a couple weeks ago. I opened my bill and it was over $800!! So I got to looking and it looked like someone else went back in and undid everything that was taken care of before. So, I took to Twitter again, was ignored once again and just decided to call. So I got a hold of someone in billing, they looked and looked and finally after about an hour on the phone I was told , yes someone did go back and adjust all that, but also, I was over charged around $200. She was unsure why those mysterious charges were in there. But she went in and submitted the changes. She told me that was the most she could do and that she couldn't fix the agreement I had with the previous rep, paying the $164 a month. So she sent me over to customer retention(I think that's what it was called). I told him my issue and he said "well lets see what you can live without." I told him that was unacceptable and I needed to speak with a supervisor. I remember it was a Friday around 4pm. She talked with me for about 5 minutes and then said "you know what, I have to look into this deeper, can I call you back, before 5pm today." I said "sure". But, NEVER got a call back at all, its been over a week since then. About a day after that I took to Comcast Facebook page and was complaining, someone contacted me and asked for my number, and they would have someone call me. A lady called this week, I think on Tuesday and left a message. As I said before my wife was just diagnosed with Cancer, so I haven't had a lot of time outside of doc appointments, etc. So I didn't get a chance to call back until Thursday. I left a message and asked her to call me back today in the morning. Nothing...no call. no nothing....so I am at wits end. I need this fixed or I have to just go with another provider. This is the last chance for someone to try and get this fixed permanently. Very frustrated and tired of fighting to try and get this fixed. Please help, or tell me you cannot and I will leave and go with another carrier. Also if you need dates, screenshots of the recorded phone call agreements, etc. I have them all, but will need to dig them up. But trust me I have it ALL."
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2 comments
#859033

I have syphilis, I too cannot handle all this stress with cable tv billing problems

#859028

I also am living a nightmare with Comcast all the while dealing with my son having a brain tumor. These "people" at Comcast are liars and cheats.

I think they relish in making people lives miserable. I pray they are bought out and all of these *** are fired.

Disgusting company. I also pray your wife recovers.

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ID
#513913 Review #513913 is a subjective opinion of poster.
Location
Woodhaven, Michigan
Service
Comcast Customer Care

Worst customer service experience ever

I had ordered xfinity tv and internet service through an online promotion that included the Preferred (220+ channels) Double play cable TV and 50mbs internet for $89.99/month for 1st 12 months and would increase to $119.99/month from months 13 through 24. I made sure that a cable card was in the order (at $0 per month) since I wanted to use my own Tivo box. When the install guy came out he did not have the cable card and waned to connect Xfinity's own dvr box instead. He claimed that Comast is no longer sending out cable cards for Tivo boxes and they no longer support Tivo... which were all false statement based on phone calls I had made with Comcast prior to purchasing Tivo who all told me a cable card would work with their service. I made another call to Comcast and after being on the phone for over an hour finally got it straightened out and they would have another install person come out within 30 minutes. That person never showed up so I went to their service center on Milwaukee Ave. to get the cable card myself. Well when I got to the service center it turned out that Comcast had modified my plan to be only internet with no TV channels and the weren't going to honor the online promotion that I got. Through more hassle of maybe a few hours more they added the TV back on to my service... but now I have to have to install my Tivo myself with the cable card. I then looked at my account online and discovered that they had added an additional service fee of $39.94 plus three $20 fees for each service even though I had requested only TV cable and Internet. The original deal was a $39.95 install fee and $0 service fee that I got from my online promotion. I than also discovered that they weren't giving me the "Preferred" plan that had added channels. They were giving me the "Starter" plan with less channels for the same price of the deal I had. I've probably spent a good 8 hours dealing with Comcast and the service is poor. No one can do anything or resolve issues. If they could only honor the plan the had got initially and had my service working like it should be there would be no problems. I would never deal with them in my life and I would tell anyone to stay clear from Comcast. They are a horrible company that don't care about their customers. The poorest customer service I have ever experienced in my entire life and I only had to deal with them two days!!!
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ID
#513769 Review #513769 is a subjective opinion of poster.
Location
Chicago, Illinois

Business phone service with multiple problems

I've spent there months trying to get Comcast to fix our problem with no avail. They had originally listed our business number incorrectly. Now its listed in phone books and internet search/directory assistance companies wrong. They don't even have me listed with Comcast directory assistance.They take no responsibility for this by claiming they have now sent the correct info and now its up to the other companies to update their records. If they hadn't sent out the wrong number originally this wouldn't be a problem. I'm losing money everyday as half my customer are getting the wrong number. We are a start up company and this has greatly affected a business. Additionally there have been several outages and issues with our lines and the other businesses in our building being lines crossed and turned off and on by mistake. It is apparent that they don't have a handle on their service and are not up to par yet with some of the others. Not to be trusted for professional use.
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ID
#513430 Review #513430 is a subjective opinion of poster.
Service
Comcast Internet Service

Late tech and got charged for his visit

Acc# 09507 5****9-02-2 on July 6 2014 I had a tech visited my house at 5:30 PM original appoimt time between 10-12, the tech reported the order was complete successful while it was not beside he was late 7 & half hours he was short a box & told me that he will be coming at 6 pm the next day with the box he didn't show up now i'm getting charged $41 dollars for that *** experience (tech Id 7189) did not have any knowledge in the product at all, A SUPERVISOR IN THE NAME OF LINDA 57Y TELLING ME THAT SHE WILL NOT CREDIT MY ACCOUNT, my question is why didn't the rep who scheduled the appointment didn't tell me about the charge ?
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ID
#513393 Review #513393 is a subjective opinion of poster.
Location
Mount Laurel, New Jersey
Product
Comcast Account
After over three weeks of internet crawling to between 2-5 Mbps on a 50 Mbps plan, several phone calls into customer service, two visits by technicians - Comcast has concluded that the reason is simply due to congestion on their overloaded infrastructure....
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1 comment
#857600

I've got the same exact issue! And i'm in Chicago too. Comcast is just pathetic.

ID
#513158 Review #513158 is a subjective opinion of poster.
Location
Chicago, Illinois
Service
Comcast Internet Service

Bad bad bad worst company

They just charge you whatever amount they want. They increase your bill whenever they want. worst customer service. They just charge you whatever amount they want. They increase your bill whenever they want. worst customer service. They just charge you whatever amount they want. They increase your bill whenever they want. worst customer service. They just charge you whatever amount they want. They increase your bill whenever they want. worst customer service. They just charge you whatever amount they want. They increase your bill whenever they want. worst customer service. They just charge you whatever amount they want. They increase your bill whenever they want. worst customer service. Stay away from comcast Please!!!!!!!!!!!!!!!!
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ID
#513101 Review #513101 is a subjective opinion of poster.
Location
Lake Jackson, Texas
Loss
$200

False plan

never deal with comcast or xfinity!!!!! i ordered comcast internet plan comes with local 10 channel+internet upto 30mb for $29.95 over the website. a month later i have the bill of $97.31 so i call comcast(xfinity) to adjust. but i was transferred 3 different department and they said all different stories and they never had that plan.(then what was the plan i made order online???) one of assitance came up with $34.95 so i agreed to pay that amount. to get their prepaid $50 credit card,i had to pay the full amount of $97.31 so payment status stays fine and i didi not have to pay second bill and third bill which would be less amount that i paid.i paid full amount and i got second bill total amount of $58.68. i called bill department again because i should have had zero amount of bill. what they said is they don’t have the plan of $34.95.what??? i had to start everything again and again. they played and tricked customer like this and i have to call every time i received the bill. i could not take their words again.i never had this wonderful and ridiculous service ever.i ended up paying full amount and cancelled the service. please do not use comcast or xfinity if you do they will bring tremendous headache.
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ID
#512963 Review #512963 is a subjective opinion of poster.
Location
Cumming, Georgia
Loss
$200

COMCAST ALLOWED SOMEONE OTHER THAN CUSTOMER TO CANCEL A WORK ORDER

I set up an appointment one month ago to have someone come out and install cable in my new house. The appointment was for July 20 between 8-10 in the morning. When no one showed up I called Comcast and they said that someone had called and cancelled the request, they could not tell me who and there was nothing they could do about it. If this was not bad enough, I was on the phone for 1 1/2 hours to get that information. I tried to be transferred to a supervisor and was transferred to a non-working number. They also said someone would call me back later in the day and I have not heard another word.
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ID
#512920 Review #512920 is a subjective opinion of poster.
Location
Lake Shore, Maryland
Loss
$300