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We moved from Houston and returned the mini box with UPS tracking number. 2 weeks later we received and email from Steven James requesting us to return the equipment. We mentioned to him/her via email that the equipment was returned and provided him/her with UPS...
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5 comments
Anonymous
#1542142

I am being harrassed by Steven May who I believe is a computerized bot. Emails daily about equipement I returned. I sent a complaint to BBB, am not able to get hold of anyone ...

Review
#447745 Review #447745 is a subjective opinion of poster.
Loss
$10000

Comcast

How can comcast charge me a month in advance and no prorated amount was added to my account so therefore it's like paying two months in one. Speaking to the representatives is pointless because majority of them don't speak english. I started service on the 19th of August and my bill was due August 28th for a month in advance and on top of that no prorated amount from the start date to the end of the billing cycle was added. I just want a cable company to provide me with good service and stop all the rip offs.
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2 comments
Review
#447609 Review #447609 is a subjective opinion of poster.
Loss
$180

Comcast in Dumfries, Virginia - Worst customer service in history

Was paying $245/mos for bundle after promotion had expired (was around $150). Only called as FX had been dropped from my package and was told I needed to upgrade to get FX now. Asked for new promotion as I am now month to month. Told no problem. I requested to eliminate digital phone service as we don't use landlines. Was transferred and then told if I dropped phone service I would be eligible for any promotional rates for 3 months. Told rep I could get FIOS for half of what I was currently paying but wanted to stay with Comcast. He said if I kept phone service I could get a better rate but otherwise I could "do whatever I wanted to do". FIOS being installed in 3 days. I wouldn't go back to Comcast if it were FREE. It is amazing how terrible the customer service. I would be shocked if they are not losing market share anywhere there is any competition.
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Review
#447483 Review #447483 is a subjective opinion of poster.

Comcast

Billing issues for the 2nd billing month. On top of not having any service for the first 3 weeks which was supposed to have been credited but still has not. Then #comcast asked me to take a survey after being on hold for over an hour! Sure. Survey says: your company is horrific as is your customer service. "Customer service" - you may want to google that since it is clear you dont know what it means. How many phone calls and countless hours does it take to rectify a situation? Probably the same amount it would take for your company to learn good customer service skills. OAN: Very disappointed Verizon has partnered with them. However I hope VZW buys them out!,
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1 comment
Review
#447446 Review #447446 is a subjective opinion of poster.
Loss
$130
So now they went from 10 AM to 10 PM yesterday and now to 1 PM this afternoon! I emailed Bill Gerth and no response. And his twitter is @comcastcares. Really? I emailed a complaint to comcast and no response. Totally unacceptable. Does anyone know how to get in...
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1 comment
Anonymous
#718699

Comcast bob_roberts@comcast.net. Chances are they will be more than willing to help you out.

Review
#447190 Review #447190 is a subjective opinion of poster.
Loss
$200
There is a major comcast outage and they said it would be fixed at 10AM this morning and now they are saying 10PM tonight!! Comcast - what is going on?!!!!!! I have been experiencing outages 2 to 3 days the past month and every time I call they say there is an outage. ...
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Review
#447104 Review #447104 is a subjective opinion of poster.

Comcast in Atlanta, Georgia - Tired of dealing with this HORRIBLE company

In March of 2011, my husband and I purchased a router and modem from Comcast and began Internet service with this company for our Atlanta, GA home. In April of 2013 I cancelled service due to an impending change of duty station. I was asked at the time of cancellation to "return equipment". I explained that I owned the equipment and provided the person on the other end of the phone the receipt and order information. I considered the issue resolved. I have been receiving phone calls asking for equipment return for the last 5 months now. Many of these calls come at absurd times of day despite my repeating over and over that I am living in Hawaii. On September 6, 2013 I received yet another of these calls. After more than an hour talking with the customer service representative the call ended with me faxing a copy of the receipt. Today, September 12, 2013 (at 3:00 am) I received yet another call asking that I return the equipment that I OWN. Furthermore the company owes me $59.21 and I still have not received this refund.
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#446700 Review #446700 is a subjective opinion of poster.

Former Comcast Employee

i worked for Comcast in their Sales department. Employees would add different things to customers bills to meet quotas. The saddest part was that even management knew and they turned a blind eye. ***warning always check your bill if you have Comcast. I've now had Dish Network for 3 months now and I have been very impressed with their service and features (hopper, huge memory on DVR and so forth). If anyone would like to use any of these codes to get $50 off their first months bill on top of their regular promotion feel free to do so. DRA131334554, DRA131334562, DRA131334538, DRA131334513, DRA131334521, DRA131334495, DRA131334505.
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1 comment
Review
#446640 Review #446640 is a subjective opinion of poster.
Loss
$1000

Comcast in Augusta, Georgia - The New Commercial they Have ...

I THINK THE NEW COMMERCIAL THEY HAVE WITH THE TURTLES AGAIN BUT HAVE CHANGED IT TO MAKING A POINT TO USE THE WORD "" FAST "" WHICH IS NOTHING BUT INSINUATING THE " F " WORD.. I FIND THIS OFFENSIVEEEEEEE TO ME AND TO MY CHILDREN.. I DON'T WANT MY CHILDREN PICKING UP SOMETHING LIKE THIS... COMCAST SHOULD BE ASHAMEDDDDDDDDDDDDD OF THEMSELVES... THE WORLD IS BAD ENOUGH WITH ALL THE FOWL LANGUAGE PEOPLE USE TODAY WITHOUT ADDING TO IT ON THERE COMMERCIALS ALSO... GET REALLLLLL COMCAST.. A LOT OF CHILDREN WATCH YOUR CHANNELS... AND I AS AN ADULT DON'T LIKE IT AT ALL EITHER.. I DON'T USE THE WORD OR ANY FORM OF IT SO I DO NOT APPRECIATE COMCAST TRYING TO BEAT AROUND THE BUSH ABOUT USING IT... PLAIN AND SIMPLE ............ GETTTTTTTTTTT RIDDDDDDDDD OF ITTTTTTTTTTTTTTT..... PLEASEEEEE
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2 comments
Review
#446418 Review #446418 is a subjective opinion of poster.

Comcast Gateway Router/Modem

I responded to an offer for a FREE Gateway router/modem from Comcast. It said I could get much faster internet speed. After installation,It was much slower than my old one, which I had to return to them. I called them twice and got a runaround. The third time I called, I was finally told I could get faster internet speed by subscribing to a higher "tier". I asked if it was free. And, of course, they said no. So I have to now pay extra to get the speed on my old "slow" modem. I feel this is bait and switch.
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1 comment
Review
#446261 Review #446261 is a subjective opinion of poster.