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Comcast Internet Service took a month to activate my service

After transferring service from my old address to my new one, Comcast rescheduled my activation visit 6 times. All in all it took them over a month to activate my service. They assured me repeatedly that I wouldn't be charged for the days spent waiting for a technician to arrive, but they ultimately ended up charging me any way. They also assured me there'd be no activation fees for transferring service to a new address, but there were. I also made the mistake of letting the technician 'upgrade' my old modem to a newer model, and was charged $200.00 for the 'missing' modem that he took with him when he left. For the past month since the technician finally arrived I've had intermittent internet; it's been out at least an hour a day since it was finally set up.
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Review
#456210 Review #456210 is a subjective opinion of poster.
Loss
$560
Tags
  • Comcast Internet Phone
The following is an excerpt from my actual 2013 small claims presentation where I sued Comcast over $1,800. Feel free to use it as you feel the need to help you with your small claims action. Comcast actually perjured themselves several times during my hearing. In one...
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14 comments
Anonymous
#1557691

go figure.. The law was in your favor and inked in statutes but the judge still didn't award you.

Sounds similar to my small court claims case for a different issue. This court system we have is actually just a circus.

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Review
#455851 Review #455851 is a subjective opinion of poster.
Loss
$1400
Tags
  • comcast small claims
  • small claims comcast
A complaint about comcast and their digital converter box. Didn't need it yesterday despite being told we couldn't watch TV without it for over 5 months now. All of a sudden, no picture. I have a digital TV so hypothetically I shouldn't need a digital converter...
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1 comment
Anonymous
#741804

You actually do have options. Maybe it doesn't have to be a cable company.

Review
#454757 Review #454757 is a subjective opinion of poster.
Loss
$1

Comcast in Monroe, Louisiana - NEW CUSTOMER AND FURIOUS!

First of all, I have had service with Comcast for a total of 5 days! We signed up to have wireless internet at our home.. with that being said, our wireless internet has not worked correctly any of the 5 days! I have been on the phone with technical support several times and they cant seem to fix it! I asked if they could please send the technician back out to correct the problem (the problem that has been from the set up). They then tell me there will be an additional charge of $80 to have the come fix it! LET ME REMIND YOU IT HAS NOT WORKED SINCE THEY "HOOKED IT UP" 5 DAYS AGO! I explained to them that I did not feel that I should have to pay for something that should have been set up right to begin with! The customer service rep gets very rude and tells me that when they schedule them to hook up the internet that they are not responsible for it working?????? ARE YOU KIDDING ME?? 3 hours and 4 people later a guy in billing tells me that I should in no way be told I was going to be charged $80 for a service that was never working! By this time I am beyond furious and am ready to switch companies after only 5 days! So to all new customers....yes this is the way you will be treated with Comcast, and just be aware that they are not responsible for their services!! :)
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5 comments
Mike_mn
#778313

I found out my sister was paying triple play for 3 years, and not using the phone. They sold here the package and only provided a simple cable modem for internet. I found this out after she passed and I was helping settle her estate.

Anonymous
#744206

If you're able to get to the online customer support chat do so. I had a very similar situation and everytime I called they had no note of previous conversations and what not. I went into my account online and chatted with a Rep and without any hesitation he credited me with what I requested

Anonymous
#734762

this is child's play compared to my current situation. 2 months with no working phone service and I may not be able to get my old phone number back. I sympathize with you.

Anonymous
#732052

Call and ask for the loyalty departnent, threaten to cancel ur service. Their retention department is your bedt bet of receiving the credits you deserve.

Obviously this problem doesnt happen to everyone or else they would have no cystomers, but it doesn't make it right.. good luck

Anonymous
#733213
@ex employee

8) I have had problems with them since they went digital

Once my internet was not right so I called them told them I was pulling out all my stuff and sitting it the yard for them to pick up or repair the setup right -oh and by the way I told them My sprinklers wher on a timer-An hour and half later I had ffour trucks in ffront of the house-Lighting had hit the ploe 500 yards away from the house and done some damage to the lines-all new lines connections,a boster in the house-no more problems since

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Review
#453714 Review #453714 is a subjective opinion of poster.

Comcast - Paid bill, told my modem is outdated and a new modem is on its way. Clearly stated no tv service needed

Received xfinity self install for tv and Internet. Internet service was increased and tv added to my account, even though none was authorized When as more equipment arrived I spent 74 minutes trying to get comcast to Pick up their equipment at no cost to me. They offered to send a tech free to e first piece of equipment and then charge fro the 2nd piece the. Same tech at the same visit will pick up oh, and comcast sent it to me in one box, but fort he pick up they are calling it two". After I declined they. Efferent to prepay a UPS option. I accepted and when I attempted t use the pre pay I was told by UPS that there is a $9 charge! So comcast has tried to force their services on me. And make it my problem to return equipment. The equipment will sit in my garage until comcast wants it back. I spoke to three people and all comcast employees lied to me. Wow
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1 comment
LadyScot
#731784

You said you ordered a self install for tv and internet. How can you not expect to have tv service with a tv box installation? If all you wanted was internet, then all you need is an internet installation.

Review
#453657 Review #453657 is a subjective opinion of poster.
Loss
$100

Comcast in Hillsboro, Oregon - Late non functioning equipment, overcharged.

We recently "upgraded" to a new Comcast service which would give us cable and internet for $49. I specifically asked if their would be charges for the self install kit and they said no. It took 2 over 2 weeks to find out where the install kit was and why I haven't received it yet. One of the support people told me to pick one up at the service center, I tried and there was over an hour wait. When the box finally came I got 2 of them, I only ordered 1. To make the late boxes even better, neither of them worked. Tech support did the usual " can you turn it off then back on again" routine 5 or 6 times before they decided the boxes didn't work. So back to the support center I went, at least this wait was only 25-30 min. If the whole box debacle wasn't frustrating enough I was in fact charged for a self install kit and an internet self install kit which I never even ordered. When I called customer service they just told me there's no record of the first guy telling me there was no charge for the self install kit and there's nothing they could do about the charges but can comp me 3 months of a movie channel. A few weeks later we received another bill for $90. Turns out they charged us again for several install kits that were never ordered. In the middle of a phone war trying to figure this out and not getting answers we passed the bill due and got a bill for $159 with a past due balance. This newest bill had MORE self install kits added to it. Another adventure in customer support land almost had no resolution besides "there's nothing we can do besides comp you a free movie channel for your trouble." We told them no and demanded a manager. After a 2 min hold she was magically able to take all of the bs charges off our bill. It seems that Comcast's MO is to overcharge people and then when they complain offer them 3 months of hbo instead of taking the charges off. It can't be a coincidence that it's happened several times with the excuse "there's nothing I can do" until we demanded a manager. As of now our bill SHOULD be correct, so we only lost a lot of time and energy but we will wait to see next months to make a final judgement. Pay attention to your bill and stand up to yourself or Comcast WILL rip you off. Always demand a manager.
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1 comment
Anonymous
#741805

Why stay with a company like that? Have you thought about other tv providers?

Review
#453648 Review #453648 is a subjective opinion of poster.
Tags
  • late equipment
  • refusal to re

Comcast - No Customer Support for mandatory equipment upgrade

I am attempting to activate new modem (TG862G). Self-activation will not recognize the new modem and only displays the old modem (SBV5220). I have cycled power numerous times, waited on chat 3 times, for over 45 minutes each time, this morning; waited on hold for over 30 min, only to be told to call back in a couple of hours because of an update that was running. I have tried every couple of hours with no change in results. I waited on chat again for over 1.5 hours this evening. I’ve also gone to “my account” to check the equipment already active – thinking maybe the system doesn’t offer to activate the new modem is because it’s already active however; it times out and closes the session before I can get a list. The problem is still not solved!!
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Review
#453357 Review #453357 is a subjective opinion of poster.
Loss
$1000

Comcast in Denver, Colorado - Unbelievably bad

Where to start? They billed me for hundreds of dollars that I didn't owe for calling information on our phone (which we never use) but after months and months and hundreds of dollars finally gave up after unsuccessfully talking to dozens of people for hours and hours finally gave up (I now have my phone service with another company) I continue to have TV and Internet service with them as there is not yet a reasonable alternative but as soon as there is I am out of there. With the phone problem all I ever got was well the computer says you called so owe for it. One of the worst bureaucracies I have run into. I feel sorry for the employees as they are not empowered to help the customer. Virtually every month there are wrong and vague fees and fees for things they say they will not charge for. Last month must have been a dozen things. And their customer service is a joke. They have 1 800 number that is difficult to navigate through and after you've waited 15 or 20 minutes it will say no one is available and hang up on you!! I recently had a change to my service which was screwed up and spent hours and days trying to get a live person before giving up. (they finally fixed the problem on their own) This was despite paying an extra service fee for years. (If anybody knows about a class action lawsuit on this horrendous situation please let me know)
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Review
#453061 Review #453061 is a subjective opinion of poster.
Loss
$900

Comcast in Thornton, Colorado - Basic TV Dropped

I have basic tv and am able to receive channels through my cable. I turned my tv on the other day and there are no longer any channels except for 1 that is a repeated Comcast Rep that says I have to have a digital converter from Comcast and that it is more convenient for everyone. It is actually an inconvenience when I don't have channels I used to have and now I have to pay for their converter box. I thought basic tv was free but it is not if you live in an area that Comcast serves.
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1 comment
Anonymous
#744777

I just had this happen to me today! I don't have nor to I want cable tv!!

I have a cable running from tv to cable connection for antenna use only.

I don't get it! If I don't have an account with them how are they able to knock out ABC, CBS, NBC AND PBS??

How do I get me free channels back?

Review
#453023 Review #453023 is a subjective opinion of poster.
Featured
Comcast - Their installers are the worse and very irresponsible
Comcast - Their installers are the worse and very irresponsible
First they make me loose 1 day of work to come to my house to tell me that they did not have the equipment to install, of course after jelling" they showed up at 10 pm to install the equipment that yes they did have. I asked for alarm system, they showed up on Sunday...
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1 comment
Anonymous
#729797

Same thing happened to us here in Merrimack, NH last week. We are so screwed here in Merrimack, NH.

because we have no real competition. Comcast service goes out at least 3 to 4 times a day at my home.We had a tech out last week who told me the trouble was out in the facilities on the pole.

He said he would turn the trouble over to his manager who was supposed to call me back within 24 hours. 8 days later and still no calls from anyone at Comcast.

Review
#452753 Review #452753 is a subjective opinion of poster.
Tags
  • Not even a 5 year old will do that