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Comcast customer service sucks

Call at 7 cable out. Tell you they will send signal but wait a hour before you call back (BS!) Call at 8 told high volume of calls and disconnects you. Call at 8:30 on hold again forever then says transfering you to a agent rings then disconnects which happens twice. Now it is 9:00 and finally after holding 15 minutes I am told need a new box go pick it up myself or wait till Saturday at 5PM to get a service person. With a 11 year old and elderly mother who is home all day that is what I want to do wait till Saturday. Ask to speak to a supervisor as I have been a customer for 9 years you would think they could do better. Oh yeah did I mention after holding another 10 minutes for a Supervisor I was disconnected. Comcast customer service sucks and gets a big fat F for service. Glad I didn't switch my internet over to them1
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1 comment
Anonymous
#723603

RECENT COMMUNICATION WITH COMCAST

I originally contacted your service on September 27, 2012

I moved to a new residence in XXXXX on September 1, 2013

I placed a disconnect/reconnect order, scheduled for September 3rd, 2013. I was told to bring my "triple play" hardware with me, as all that is required is a quick reconnect.

What was supposed to be a 10 minute exercise ended up taking two hours.

The result:

A "new" converter was installed, done at the discretion of the installer This deviated from my understanding about what was to occur.

The old equipment was left behind......... I started getting dunning calls about the equipment.

The telephone service installation service was never completed (still no phone service, on September 30th)

On September 10, On demand and DVR service became unavailable. We called, stayed on hold and was told that the Xfinity platform had crashed but was "coming back up" Press the green button for 10 seconds and it should work"

On September 14, None of the events I had setup for recording actually recorded. We called, stayed on hold and was told that the Xfinity platform had crashed but was' coming back up" Press the green button for 10 seconds and it should work" Are they reading from a script?

On September 19, again none of the events I had setup for recording actually recorded. I called, stayed on hold (for TWO HOURS) and was told that the Xfinity platform had crashed but was' coming back up" Press the green button for 10 seconds and it should work". IT DID NOT

On September 21, same thing, (no recording or playback, a two hour thirty minute hold time)

Calls to your billing group have been useless, no satisfaction.

For the $2900 or so I have paid you over the last 12 months, something has to change.

I need a -phone call, from the regional manager of the Massachusetts region.

I want the installation cost completely refunded to me.

I want a conveniently scheduled time for a Comcast employee (not a sub) to come to my home and complete the installation.

Unless I hear from the regional manager mentioned above, by phone, no later than Wednesday, October 2nd., i will make other arrangements and buy my service from one of your competitors.

I'm at the end of my patience and am hoping someone within your organization cared enough about my business to react to my request.

Frank Costello

ID
#392618 Review #392618 is a subjective opinion of poster.
Location
West Palm Beach, Florida
Service
Comcast Internet Service
Loss
$100

Comcast - Idiots

Comcast has gotten too big. Lousy internet connection. Rates keep going up for bad service. Went to the the retail outlet to submit letter to allow me on the account. Doesn't work when I get online. Go to get the name changed on the account and I was told I didn't need any additional paperwork, another wasted trip. I need more paperwork. They want me to bring the divorce papers, name change, death certificate, etc. They suck. Switching ASAP to Direct TV but I hear they have signal issues. Antenna signal got fuzzy and lost reception in Ocean City during heavy wind.
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ID
#392555 Review #392555 is a subjective opinion of poster.
Location
Gaithersburg, Maryland
Service
Comcast Internet Service

Comcast - Worst customer service ever

In brief: -I bought a modem that was included in a list provided by Comcast with approved modems. Result: That modem was not the right one, technician end up installing one from them and I had to pay the monthly fee -One day after the internet was connected it stop working -Report made by phone and an appointment was agree in 5 days. Technician never show up, what is worst, when I call it was as if I have never made any appointment at all. - I want to cancel the service and get my money back. Here I am in a rolling coster. More or less 10 phone calls with a waiting time of 15 minutes each with no results. Each time you call is like starting again. -After much effort I was promise a total refund and a confirmation email -The check never arrive, neither the confirmation email. I am very tired and frustrated. I stop. -Two months later instead of a check I got a BILL, yes a bill. For 50 bucks!! in addition of what I already payed they want extra 50? Its crazy, really crazy. -I call and they gave me a deal, I don't have to pay the extra 50, Ohh! thank you Comcast, and they don't give me my initial payment back !! Ohh so generous: Thank you COMCAST!! My advise: Look who is giving media service for years, look in the streets and see what company are the vans you see. There is only one service that is worth your money and is not Comcast. Good Luck.
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ID
#392315 Review #392315 is a subjective opinion of poster.
Location
West Palm Beach, Florida
Service
Comcast Internet Service
Loss
$200

Comcast - Charged for service call when customer svs could not diagnose

Called Customer service 3 times in one day to state TV had issues with black bars. First customer service said it was trouble on the line and would be fixed. Then I called a second time and they troubleshooted it and could not fix it. Third time they did same troubleshooting and said a Tech had to come out to replace the cable box. The tech came out and said I did not need a cable box and pressed something and said it's fixed but I would not be charged the service call. NOW I get a bill for 34.00 for the service call and call customer service and they said that the charge goes thru because the Tech never stated that he would not charge me. Manager returns call and said Too bad, charge stays.
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ID
#392032 Review #392032 is a subjective opinion of poster.
Location
Revere, Massachusetts
Service
Comcast Tv Service
Loss
$34

Comcast - Rep lied about services then they wanna charge $6000 to cancel

In summer 2012, a Comcast representative came in to sell us their services. At the time, we were happy with our services for phone and internet but they were expensive. He came in and said that he could provide all of the same services for less money. I provided him a list of services, which included domain and web hosting and fax to email. He also stated that I could cancel at any time. The first two times a tech came out to do the install, he could not do so due to some type of coordination problems. Finally, on January 11, 2013 the services were installed. However, the website services and fax to email that he promised were not compatible with the Comcast system. I called to have the services cancelled today, and was told that the contract I signed had a lot of info that differed from what this Representative told me. We were lied to by our rep. There was a "36 month term" scribbled in the lower corner of the contract. They want us to pay over $6000 to cancel when they could not even provide us with the services the guy promised.
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ID
#391963 Review #391963 is a subjective opinion of poster.
Location
Atlanta, Georgia
Loss
$7000

Comcast On Demand show plays scenes in wrong order

Has anyone noticed that Comcast On Demand plays the scenes from "The Bible" miniseries episode 1 in the wrong order?? I already watched it air live on the History channel, so I know how the episode goes, but I just now went to On Demand to re-watch the episode with my mom. We arrive at a commercial break, just after Abraham has been asked to sacrifice Isaac, then, when we return from the commercial break, suddenly Moses is invoking plagues on Egypt?! The next commercial break arrives, then once the show returns we are back to Abraham proceeding to sacrifice Isaac. Scenes follow in normal sequence from there until we reach the point just before Moses is actually supposed to begin the plagues. Next commercial break, show comes back, and we've skipped ahead to the scene after Moses has invoked plagues on Egypt, since that whole series of scenes was already awkwardly misplaced and shown earlier on. They flipped-flopped two portions of the episode!! Has anyone else noticed this? Is there a way to get it fixed? Not sure if this is the case for episode 2 as well. Who at Comcast do I need to notify? And how?
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2 comments
Anonymous
#625551

I am betting every provider had the same problem because the video onthe vod is provider from the server of the channel airing the episode it is best to contact the affiliate. I do not know who aired the program but for example if it was the history channel you woyld want to contact them as they are the provider of the video.

Comcast, dirctv, dish , verizon or anyvother company just allow you access to the video and server. They are just a messanger they did not write the message

Anonymous
#625055

it's like that on the direct tv vod too. we were very confused as we didn't get to catch it on a regular airing.

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ID
#391908 Review #391908 is a subjective opinion of poster.
Location
Mechanicsburg, Pennsylvania

Comcast - Unburied Cable Line

It has been since Decemeber 2012 since someone from comcast have come bury cable line it is now March 2013. The cable box is unfortunately in my yard and one or two things will happen comcast can come bury the line or my lawn mower will cut the line in half, and when this happen I'm not responsible. I have read horrible forums for Comcast and I'm most thankful that I do not have this service with this company. I am available to speak with someone from comcast so please feel free to contact me with any questions for this matter.
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1 comment
crqvindee
#620843

I had a similar problem at my curb with cables sticking out. Called and told them someone tripped over them and they could be sued if injured. Someone came and fixed it very quickly.

ID
#391614 Review #391614 is a subjective opinion of poster.
Location
Stone Mountain, Georgia

Comcast - WORST SERVICE EVER

I have been on hold for over 1 hour and then transferred 6 different times and they have people that cant speak a bit of English and if I was upgrading they will help me but but because I am making changes they cant help me! I am displeased with the Comcast customer service representatives....been on hold and still no help!! I am so upset and will never recommend no one to this company and the hours show 24/7 but you can never get through to anyone because no one wants to help and do their job. Very Disappointed!
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ID
#390992 Review #390992 is a subjective opinion of poster.
Location
Elizabethtown, Kentucky
Loss
$150

Comcast - ***

Im a new customer with comcast and as of now i wish that i should went with att.Someone say they came on monday and no one never showed up,so i get a phoneca call saying someone will be there on march seven,and now they saying someone will there on Monday.Comcast is full of *** and ibwill never refer them to NO ONE.XOMCAST THIS IS A *** UP WAY TO START A NEW RELATIONS.My sister law ti me to call somebody else but u didnt listen,now i reget call comcast because i just move in and i cant watch the DUKE NORTH CARLIONA GAME ON SATURDAY.IF AND ONLY IF THEY CAN GIVE ME MY SERVICE I ASK FOR;I KNOW IM GIVING THEM THE FINGER REAL QUICK.
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ID
#390935 Review #390935 is a subjective opinion of poster.
Location
Lawrenceville, Georgia

Comcast phone customer service is the HORRIBLE, HORRIBLE, HORRIBLE

Comcast reps are the worst ever. They must get people that can speak & understand English. You think there getting your problem but 12 phone jockeys later I'm back at the start. 2 days trying to communicate is ridicules. After that it resulted in one of them enrolling me in a service program I had no intention to add. Different bill amount every month, i don't get it. Very frustrating. Sad, sad company. My 3 neighbors have switched to DISH, I think I'll be right behind them. Can't be any worse than getting bounced around in the Comcast phone jungle where no one can get you the answer so they pass you on to the next uninformed csr.
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ID
#390723 Review #390723 is a subjective opinion of poster.
Location
Howell, Michigan
Service
Comcast Bundle

Comcast - Service Failure

Unfortunately, we moved to a home that only has comcast on the entire street.After over a month for them to finally spend a day out here to get our service going; we did not receive the extra movie channels promised for the poor service, but the supposedly wireless that is so outstanding, absolutely stinks! We had a box go out, which was to be delivered; after a day later it was, but the cords delivered with the box, don't go with the box, or our TV. SO again, we still can't watch the tv.... Not happy at all!!!
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ID
#390688 Review #390688 is a subjective opinion of poster.
Location
Atlanta, Georgia

Comcast - No phone service after a week

Have been waiting for over a week for our phone service to get connected! Cancelled our Centurylink phone service. Comcast said they would disconnect Centurylink and connect the Comcast service and this would be a transparent transition. Yeah, right! We haven't had phone service for a week now. Every time we call, they say it'll be connected within 24 hours. Still waiting and waiting. Thank heavens we have cell phones. What lousy service. In addition, my husband made an appt for Monday morning, they never showed. When he called, they said there was no appt on the books. My husband wrote it down at the time the appt was made - he did not make a mistake. At the time they were supposed to be here, they were also going to train us on using the DVR as well as hooking up the phone. So instead of hooking our DVR's and giving us training, they shipped the DVR to us and told us to train ourselves! WOW. Maybe we should have stayed with Centurylink!!
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ID
#390637 Review #390637 is a subjective opinion of poster.
Location
Eagan, Minnesota

Comcast - *** Service

I got a cable, internet, phone bundle through comcast. Too bad none of the *** works. I pay monthly for internet but my internet is constantly down. I have to reset the box everytime I want to go online and sometimes that doesn't even work. My telephne doesnt work either. It shows the person that I am calling them but when they pick up neither of us can hear anything. The cable works most of the time but the on demand almost never works. I have tried to have people come to the house to fix these things but either noone shows up or they dont fix anything. One time they sent someone who got in a cursing fight with the guard at the gate (because I live in a gated community) and then they just left. Supposedly they give you $20 off your bill everytime an appointment is messed up but their billing department is the only department that can do this and they have limited hours and noone ever picks up. I got a letter saying I will get free Showtime for three months due to all my complaining -- would have been nice if the showtime actually worked... Wish I could go somewhere else but my community has a contract with Comcast that they are the only provider we can use. Thank god I am moving soon. I may just cancel services anyway and go without-- Its not like anything works anyway.
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ID
#390498 Review #390498 is a subjective opinion of poster.
Location
Atlanta, Georgia
Loss
$450

Comcast - Most imcompentent customer service I have ever see

Ordered Comcast Boost + 30mbs download speeds. Had to call them a week later to get them to actually flip the switch ot the new speed "oops I gues we overlooked it Sir". Called back a day later because was not getting close to 30 mbs. Fine. More like 19Mbs. Sat on phone for half hour why the rebooted etc. Told me to wait 24 hour. Fine. Still did not work. They sent me through same routine again. wait another 24 hours. Fine I am a patient guy. O.k. still did not work. 3rd time attemped to walk me through same B.S. After half hour of complaining they finally give me extended support #. I call extended support and they tell me that they will be charging me for this call. *** Comcast. CANCELLED! Hello, AT&T can you help with internet service?
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ID
#390349 Review #390349 is a subjective opinion of poster.
Location
Sacramento, California
Service
Comcast Internet Service
Loss
$60

Comcast is horrible!!!

I just have to say that comcast is the shitiest company on the face of the planet (yes worse than haliburton). To even attempt to speak to one of their jungle monkey representatives you need to jump through a million hoops. When was the last time you took a *** and why? Everytime you speak with a new csr, they all have different answers to the same question. There internet only works half of the time. The bills they send you never make sense and they always overcharge people. The things that they do and get away with are borderline illegal. I live in the city and there is no one else to choose from for internet service. talk about a monopoly and just plain not giving a ***!
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ID
#390061 Review #390061 is a subjective opinion of poster.
Location
Grand Rapids, Michigan
Service
Comcast Internet Service