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I signed up for Comcast service nearly 3 years ago. We used our own modem for internet service, which we purchased off newegg.com (and fortunately still have the receipt for). However, they consistently billed us every month for a Comcast modem, so we had to call and...
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4 comments
kmd1982
#773446

Update: I filed a complaint with the Better Business Bureau and received a call from Comcast Corporate within 2 days. They agreed that I was improperly billed for a modem and removed the filing with the collections office. Hopefully this will be the last of my dealings with Comcast.

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Review
#464074 Review #464074 is a subjective opinion of poster.
Loss
$33

Comcast reps lie to customers

2010 Three reps said "We no longer charge for cable box's" & "Our customers can have as many cable box's they need at no extra cost". I confirmed this again 7-2013 in the local office. 8-2013 I was billed 9.95 per box! I called the company 3 times (in one day) before I got someone who could address this issue. Comcast has the worst customer service dept on this planet. The digital cable signal is weak and freezes. The internet connection crashes daily if not hourly. The phone service is a joke, can't use it for all the buzzing and static. The company has sent tech after tech and changed everything except the connection on the pole and no improvement. I would go to another company but there is no one else in my area. Our motto "Anybody but Comcast".
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3 comments
Anonymous
#758929

Every time I call or change anything I get lied to by a Comcast rep. I encourage you to write the Mn Attorney General. They will work with you to find a solution. Comcast MUST reply to attorney generals letters so this is a way you can ACTUALLY get help.

http://www.ag.state.mn.u… This is the link to a very simple complaint form. Only when Comcast has to take ownership for their bad customer service will they ever change. If they get 1000 complaints and it begins to cost them money they will change. Please feel free to e mail directly :

Sarah DeZell

Director of Client Relations and Standards

Comcast

10 River Park Plaza

Saint Paul, MN 55107

Sarah_Dezell@cable.comca…

If you want to call: Secretary

Sarah Mihalow

Client Serv. Partner Talent Acquisition

Comcast

10 River Park Plaza

Saint Paul, MN 55107

651-493-5822 - Work

If you are reading this from another state just Google" Attorney General" followed by your state and look for the complaint form on the attorney generals site.

Anonymous
#773244
@ONICA

you are a retard!

Anonymous
#758800

In case you are not aware,Nothing is "FREE".What planet do you live on.

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Review
#463692 Review #463692 is a subjective opinion of poster.
Loss
$135

Xfinity/Comcast

Comcast contacted internet subscribers were contacted about putting a new modem/router, I received one that was disabled; the tech installed it and was defective so he put in another modem. After installation, my wireless system printer et.al shut down. Comcast had a tech [nice guy] come out and try to resolve the issue. (3's) with little or no success. Again, I called Comcast, and I was referred to HP, who had some type of agreement. I was set up with foreign tech. who had difficulty understanding my HP printer and the issue at hand. HP eventually got the the problem taken care of; However HP tried to sell me extended warranties! Twice! My chief complaint: Why does Comcast/Xfinity practice such non professional activity with Hewlitt-Packer? They wasted my time along with their frustrated empolyes.
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1 comment
Mike_mn
#778308

To eliminate all that hassle, years ago I bought my own cable modem. I had to buy again DOCSIS3.0 compliant Motorola SB6141 top of the line.

It's money in the bank.

Simple to setup. Allthough, you may have to wait uop to a day or 2 for there system to 'update' their information properly.

Review
#463189 Review #463189 is a subjective opinion of poster.
Loss
$246

14 months of incorrect billings and bad internet conntections with Comcast

As of today we canceled our Comcast account. 14 months ago we moved to Georgia. We purchased a modem from Comcast and the technician installed a used, outdated modem saying we will have a new one sent to our home very soon. It never arrived and our first bill stated we were "leasing" our modem from Comcast with an additional 7 dollar charge per month. With our first call, we were apologized to about 15 times and they assured us the inaccurate charge would be removed and our account credited. The second bill arrived with a credit of 7 dollars and yet another charge for the "lease". This charge and credit volley continued up until we finally canceled as of today12-10-2013. We also had numerous times where we would loose connection up to 20 times in a hour (yes an hour) and they would tell us there was nothing wrong with our connection/signal. They claimed they could tell we had service just fine from the cable box at the road, up to the house. Really............? Pretty impressive from a technician in India or wherever, who could only make apologies. Every time we had to call their customer service we were connected and reconnected numerous times as the regular technicians are apparently only allowed to say "I'm sorry fifteen times in a 30 second conversation", and then will either drop your call, hang up on you, or put you on a endless hold. Comcast has no customer service. It is like a shell game where they will shuffle you around so much you finally end the call out of frustration after you have spent hours trying to get some kind of resolution. You may finally be able to talk with someone who actually is working in the US, who you can actually understand, only to have them lie to you as well when they say, "Give me a couple of weeks and I will get back to you with your real account charges." Don't ever expect that call to be made. This company has a monopoly in most places and they use it to their advantage. This giant company strives to make money from their customers by extortion and bad business practices.
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Review
#462921 Review #462921 is a subjective opinion of poster.
Loss
$500
So I have been using Comcast for a few years now and when I moved to my townhouse I used them again since I had such horrible service with Direct TV. I had originally signed up for a slower speed internet and eventually upgraded to the fastest speed they had with...
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Review
#462711 Review #462711 is a subjective opinion of poster.
Loss
$900
Tags
  • misled
I know better, but after spending a long, long time on the phone with the Comcast rep who assured me to no end that the new Xfinity Gateway modem would increase speeds as well as provide better wifi and phone, I finally did it. It's ok, I will probably save money on...
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6 comments
Anonymous
#1101122

Absolutely should be upset. It appears to me and others that Comcast cut my speeds back, then blamed it on my equipment?

Ya, wanted me to rent from them.

What a scam, my equipment was fine, finally admitted to having me on the Economy service! Just what I told them all along.

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Review
#462239 Review #462239 is a subjective opinion of poster.
Tags
  • EOL
  • bandwidth

They told me my modem was bad. I replaced my own modem with a Comcast modem ($7 per month forever) then found out our area had an outage.

I lost internet service Monday night. Comcast walked me through every step imaginable to connect. After all that the man got a message that our area had an outage. Tuesday they told me the outage was fixed and there was something wrong with my modem. I replaced my own modem with a Comcast modem ($7 forever), tried again and then called the company. They sent a technician today and determined there was an outage in the area and other users were calling in. After about 2 hours work they got me on line. Comcast has a communication problem. If you have a choice choose another ISP.
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1 comment
Mike_mn
#778311

If you call the support # with the phone listed on your account, often times they will have an automated message informing you of an outage. But, not always.

Outages here happen occasionally.

When they do, I call and sit tight. 90% of the time it's resolved with a few to several hours.

Its' ALWAYS a good idea to call and report an outage. They'll have to cycle your modem, reboot your pc... run a test and say your modem looks fine so it's something on your end.

Just tell them 'no', my end is fine. When enough people call in to report an outage in an area, it triggers something at Comcast and they look into it.

Stick with your own modem and you'll save yourself allot of headaches! But, make sure it's DOCSYS 3.0.

I have a Motorola SB6141. An excellent cable modem.

Review
#461628 Review #461628 is a subjective opinion of poster.

Comcast in Richmond, Virginia - My cable service wasdisconnected about 10 days after I got it

I got Comcast service less than 2 weeks ago. I've never had service with them before as I have just moved to this state. They disconnected me because they said that someone put me on as an authorized user on another account. I have no idea what they are talking about. They're telling me now that I must send them in a copy of my lease to get it turned back on. I feel so violated because I have never heard of a cable company wanting to see a person's lease and want my service back. They will not comply and won't budge.
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Review
#461514 Review #461514 is a subjective opinion of poster.
Loss
$200

Comcast in Elk Grove, California - Have to pay for technical support?!?

So a few weeks ago, my wifi stopped working. I've had comcast for some time and I know it's the biggest hassle to get a customer service rep on the phone. After being disconnected multiple times(!!!) the customer service rep was not able to fix my wifi connection and transferred me to their "wifi" tech support. Except instead of helping me resolve issues with THEIR equipment, for which I already pay a pretty penny for every month, they told me they were going to charge my accound 79$ to talk with a tech rep!!? Since when do I need to pay you to fix your own equipment that doesn't work half the time?! Soo fed up with Comcast! This company has the worst customer service and every rep says the same thing, reading off some script! I would switch to a different provider in a heartbeat if I could!
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1 comment
Mike_mn
#778312

Your correct. They are reading off a script.

They need to do the basics first... cycle the modem, reboot the pc... I could never be a support person. I'd probably get fired the first day!

.

Its' been a month. Have you resolved this issue?

Review
#461449 Review #461449 is a subjective opinion of poster.

Comcast in Leesburg, Virginia - Bastards!

I have had comcast for less than a month and already hate them! here is many fails withint the very first month of service: 1) they set up the wrong box and mailed us a new one then tried to charge us for the shipping and handling on their mess up! 2) We couldnt access our account online because they would not give us a password. Finally they had to mail us some security number just to get into our own account...wow! 3) The first bill we received had $110 of incorrect overcharges. 4) The second bill was sent and expected to be due 2 weeks after our first one was due. 5) refuse to change our due date on second bill- so now they want two bills paid at the same time- 2 weeks before the billing cycle is even finished. To have this many problems as a brand new customer is disgusting. If you are considering Comcast, DON'T it is not worth the trouble!!
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Review
#461277 Review #461277 is a subjective opinion of poster.