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Comcast in Dallas, Texas - Terrible Customer Service

We are Canadians who have a residence in North Port Florida, we arrived Dec. 3rd 2013 , and used our Canadian cell phone to activate our Comcast TV, Internet and Phone services. The TV and Internet services were up and running quickly , but our phone was a different matter. It took 2 weeks to get our house phone to work, and about $250 in roaming charges on our cell phone to get the home phone operational. We are now getting many calls from fax machines , as Comcast assigned our number to someone else's fax number . We wasted not only the money but our time with a constant run around with customer service , we feel Comcast should credit us . We are very disappointed
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1 comment
Anonymous
#796363

THANK YOU. We have received calls from fax machines for literally 12 years now as they gave us the (still listed) fax number from a tool and die company. I wonder how many faxes have gone unanswered in that amount of time?

Review
#467787 Review #467787 is a subjective opinion of poster.
Service
Comcast Internet Service

Comcast money grab

I obtained a contract online for tv and internet for the amount of 79.99 +1.99 for second tv adapter + 7.00 for modem + 15.00 for install of both I thought at the time. Free HBO and Free streaming for a month........ Then I get an e mail from comcast for a bill for around 125.00 to obtain a cable box.........put on my credit card and then after rebates are supplied I would end up paying 15.00 for delivery. When I received this outrageous offer I called the comcast office in my area. She said no I didn't have to order a cable box they would bring it. She also said the instal fee for both get that now for both the tv and internet would be 25.00. Didn't like that but well next time I will pick up what I want and do it myself.....she said the technicians would bring a cable box. I live in Fort Myers florida so two techs arrived from Georgia, yes Georgia. Instead of hiring here in florida they bring people down from Georgia. I had purchased a modem - a comcast modem - from Office depot thinking i would avoid the 7.00 monthly cost of renting one. Well when the installers came from Georgia who constantly talked about going home right after they left my house; finished installing my tv and internet (which took about 15 min) I asked how i could set up my android because i needed it since i have an extremly bad back (awaiting my second surgery) and i can not sit at the computer. One fellow said you don't have wi fi oh I said i told comcast that i would need wi fi because of my back. Thats when they told me that the modem I purchased does not support wi fi. I then asked them to bring in the one they brought and they refused saying they were leaving for Georgia right now. That is the customer support supplied by comcast, there are no improvements. I called comcast and explained to them what happened and they said they would send out another cable box to be installed by a tech. Yup he came and spent 10 min pulling out 2 cables inserting 2 cables and said thats it you are in business. A week later I rec'd a bill for over 90.00 for this 10 min visit. I called comcast to say i already spent to have it installed they said too bad and the first person i talked to hung up on me because she would not stop repeating the same thing over and over and over again, like i am an ***. I finally got upset and said would you stop talking so i can say something, she hung up on me. Great customer service. I called the second time and same thing she just kept going over and over and over the same thing so this time i waited the 2 mins while until she shut up and said are you finished can i say something. Yes, she replied. So i explained everything for the 3 time. She went put me on hold while she probably took a text on her phone came back on and said there is nothing she can do. I said ok i just won't pay it and I won't. Last year I had to contact vice president, by letter at the corporate offices and sent 18 pages of notes that i wrote down each time i had to call comcast about problems i was having, most times no cable, or pixelling, loosing chanels etc. Finally a lady from comcast called me and it took another month to finally fix the problem. The cable box wasn't working properly. 5 techs came to my house and finally someone looked at the cable box, after telling me each time it was the wiring in my house that was causing the problem. I paid 240.00 to have that fixed didn't make any difference. So because of where I live I am only able to use comcast I am waiting for century link to connect us as that is where i will be going, never to use comcast again. In fact i am considering cancelling comcast and using my computer to watch movies etc.........
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Review
#467765 Review #467765 is a subjective opinion of poster.
Service
Comcast Internet Service
Loss
$89

AVOID COMCAST now quietly enforcing data caps with MEGA overage charges!

Apparently COMCAST isn't ripping you off enough, so the took a page from cellular carriers placing ridiculous data caps on ALL levels of internet service. Clearly they want to stop NETFLIX, HULU, ROKU, and other online streaming services. BUT GOOD ole COMCAST found another way to rip you off. First their high fees and constant undeserved rate hikes. When I signed up the promised that they would be doing away with their data caps given the massive capacity of their system. Seem lying is no stranger to COMCRAP. REGARDLESS of any lie they tell you... they will just change it at their whim to rip you off. Remember when Comcast was caught THROTTLING customers internet..... well here is ComCast RIPOFF throttling version 2.... now called "data Caps"
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1 comment
Mike_mn
#778306

We were all wondering what they were going to replace there cap system with. There was speculation of a 'usage fee' based system.

Also, the new Xbox One gaming console no longer has an integrated 'Media Extender' in it!

Speculation is that Microsoft struck a deal with Comcast to support Comcast cable...

and only Comcast cable.

An interesting side not: Microsoft Windows 8 does not support any Media Center extender that is not Microsoft! Hummm.

See a pattern?

Review
#467583 Review #467583 is a subjective opinion of poster.
Tags
  • throttling
Comcast - Horrible Customer Service
This is the culmination of several frustrating conversations I've had with Comcast over the years. As with most other "media providers" I've purchased products through, working with Comcast is a constant game of smoke and mirrors and haggling in an attempt to not get...
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1 comment
Anonymous
#768147

Amen!!!

Will never deal with them again! Moved and tried to stop service.

CS person could not take disconnect order. Told them I was marrying and spouse had Comcast.

Went to their office and PIF bill. Months later they reinstated part of a balance due and turned me over to two collection agencies for the $15.00 balance.

Review
#467408 Review #467408 is a subjective opinion of poster.
Loss
$5

What Starts with misrepresentation ends with poor management decision making? COMCAST

Here we are, the final week of NFL regular season & comcast decided to " upgrade " the service Saturday prime time. Took TV, Internet & phone offline with no warning then couldn't get service back until late Sunday. Service upgrade results in pixelation, intermittent service ( picture for 1-2 min then nothing for 10-50+min) the calls ( on my cell because the land line was off line) to customer service resulted in apologies & the excuse of an on going "outage" & a$20 credit (insulting to say the least), I'll be going to verizon next month. It started on a snowy day last year when the rep knocked, we spoke & I was quoted a rate of $186/month total, also informed that the service was "updated & modernized " ( I had left due to poor & interrupted service) I took the bait, the bill NEVER reflected the quoted price. It's been over $200 every cycle, I called the rep who stated it would be corrected, no change in billing, I wrote to management was called by mr perez's superior who assured me HE WOULD LOOK INTO THE ISSUE & GET BACK TO ME, that was in May. Fortunately my commitment to Comcast expires this January, I honor my commitments, something Comcast should try. As far as modernized & updated is concerned, remember the signal is still being delivered by the same old original transmission lines which in this neighborhood Averages 40+ years, Comcast took over Lower Bucks Cable & are still using the same wiring for local distribution
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Review
#467385 Review #467385 is a subjective opinion of poster.

Comcast rip off... Bad service... Bad billing

1. Lady told me one price and got another almost 80.00 higher 2. Wanted to change to Uverse, customer service lowered my bill 3. Billing was still wrong and no one was on same page 4. 2months of service 540.00 what a joke 5. Comcast has the worst customer service of any company 6. Changed to uverse and had no problems like this 7. Talked to my nieghbors they said the same thing 8. Comcast doesn't train employees on how to handle issues 9. I feel mislead and ripped off 10. Shame on you Comcast. Train your team better and fix your mistakes 11. No wonder they lowered my bill "or said they would" they will tell you anything to keep you.. Overall it's still horrible as a bad service provider
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Review
#467129 Review #467129 is a subjective opinion of poster.
So, I am so miffed right now and I will post this on any possible outlet that I can. I have to say that Comcast is fraudulent in its dealings by deceiving people into paying extra for their services. I recently switched and was robbed by Comcast. Allow me to explain. ...
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3 comments
Anonymous
#764393

I'm with you! I ordered HD service and the 3rd party underpaid unprofessional contractor brought out some old smoke infested lame box!

I told the tech that is not what I ordered and all he said was that was what the invoice said. I had to drive to the local office to exchange later that week. After several attempts and bad equipment I got one that finally worked correctly. a couple years later now, I put up with all the fee changes and add-ons that they saw fit from time to time but today I finally had enough.

Took there *** in and canceled now will suffer and do with out. Just glad to see them gone and maybe for good!!

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Review
#466198 Review #466198 is a subjective opinion of poster.

Comcast Cramming Bill.

I have been being Billed $124.53 forever. In Dec the bill was Crammed for $32.00 bringing the total to $156.53. I caked them waited on the phone over one half hour and disconnected me. I went to call them the following day and brought up my bill online for some figures. I had the Jan2014 bill and they had Crammed another $20.00 on it, Total now $176.53. This is for their Tripple play Basic package with NO EXTRA'S! I spent over an Hour on the phone being disconnected 3 times. The final Customer Service (LOL) person claimed the $20.00 charge was because my plan had run out. As for he $32.00, they didn't have a clue. so now it's goodbye ComCRAP!!!!!!!!!!!!!!!!!!!!!
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1 comment
Mike_mn
#778307

Yes, once the initial plans run out, the fees increase. Fact in, customers really don;t need all that extra crud!

Internet is provided in about 3 tiers. Burst of speed is extra.

Most people don't need 50mb speeds with burst-of-speed! Buy your own cable modem and save the rental fee.

Review
#465804 Review #465804 is a subjective opinion of poster.
Loss
$32

Comcast - WORST BUSINESS INTERNET AND TELEPHONE SERVICE

MOST UNEDUCATED CUSTOMER SERVICE REPS I HAVE EVER ENCOUNTERED. MY BUSINESS LINES WERE DISSCONNECTED BECAUSE I WAS PORTING THE NUMBERS TO A NEW CARRIER. NO ONE COULD TELL ME HOW THIS MISTAKE OCCURED. AS A RESULT MY CUSTOMERS ARE UNABLE TO CALL ME. VERY FRUSTRATING. THEIR INTERNET AND CABLE SERVICE GOES IN AND OUT ALL THE TIME. THIS HAS TRULY BEEN A NIGHTMARE. THE EMPLOYEES OF THIS COMPANY CLEARLY DO NOT KNOW HOW TO HANDLE BASIC PROBLEMS. I SPENT 2 DAYS TRYING TO GET THIS RESOLVED AND HERE WE ARE ON DAY 3 AND STILL NO RESULTS. PLEASE STAY AWAY FROM THIS COMPANY. THEY HAVE POOR SERVICES AND INCOMPETENT EMPLOYEES.
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Review
#465124 Review #465124 is a subjective opinion of poster.
Service
Comcast Internet Service
Loss
$1000
Tags
  • cable service companies
Maggie Says: December 19th, 2013 at 11:26 am they are a pack of lairs…I am dealing with them now I have NEVER been turned into a collection agency until I got involved with this rip off company…First I shut down my service at old address I was told by User ID B.V. and...
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1 comment
Anonymous
#761937

going thru same thing at the moment, ready to contact an attorney!

Review
#465087 Review #465087 is a subjective opinion of poster.
Service
Comcast Service Transfer
Tags
  • Comcast Billing