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Comcast stole my equipment return money - does not answer their phone

I returned equipment over 4 months ago. Comcast did not provide me with the RMA to return their equipment. I have not received check for $106 I was supposed to get. I tried to call comcast and spent 45 minutes on the phone and only 1 human spoke to me - promised that she would transfer me to another human - no such luck. I went to chat - the chat person could not help me - OH BY YHE WAY!!!! It took me 12 phone calls to Comcast to actually RETURN THE EQUIPMENT because there was no office opened on the weekend when I moved out of the condo - This process has cost me hours of my time - HORS AND HOURS - and is worth far more than $106 -----------------------COMCAST customer service is a morass and I feel like taking an add in the new york times and telling everyone how much it SUCKS AND SUCKS AND SUCKS
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Review
#459308 Review #459308 is a subjective opinion of poster.
Loss
$977

No access to pay bill-- Comcast wrecked credit score

I had transferred our apartment account to my roommate, with the representative telling me that I had no further charges. A few weeks later, I got an email from Comcast saying I owed money. I tried paying it online but couldn't access it because my roommate was the only one who had any access to account now (it didn't show up on her account). I emailed Comcast about it but no response. Another week later, I get a collection bill notice. Thank you, Comcast, for bringing down my credit score without actually giving me a chance to pay. THANKS.
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3 comments
Anonymous
#746986

Why did you not pay over the phone?You could have telephoned Comcast and They would have allowed you to pay this way.Sounds like another" Sob Story".Also you could have given the money to your roommate to pay for you sense you turned the account over to your roommate.I think you thought you got away free but the joke is on you Go Comcast.And know i am not employed by Comcast.

MikeBrady
#744862

They did give you a chance to pay - they sent you a bill. You do know that you can pay more than one way don't you? Mail, grocery store, Comcast storefront.

Anonymous
#744534

Get started disputing these charges with the three credit bureaus.

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Review
#458609 Review #458609 is a subjective opinion of poster.

COMCAST ADVERTISING ARE A BAIT AND SWITCH- SCAMMERS AND ILLEGAL

Ok, so I am a current comcast customer. Today when I loggin it and check for the available deals for existing customer it claim it had the digital preferred at $54 and economy plus internet at $19. When I called the rep told me if I did it by phone it was like $89 because that was only an "online exclusive deal". so, I did it online and before finish completing my transaction a rep pop on their chat and told me they couldnt process it because I could not get the 2 services. Mind you, there was NOTHING on their details and restrictions page that stated services could not be combine so they should honor it; he gave some *** excuse which I never heard of he said that if it was allow it would state it in the disclaimer- I thought disclaimer are made for things that are not allowed. I am sooo furious because that is totally ILLEGAL that is called "BAIT and SWITCH" advertising bc he said I could get the 2 services at a much higher rate he even said he would ok the TV service at 44 but the internet at $59.99 WTH!!! I file a complaint with BBB and also they company I do not know if much will be done about it but I hope so bc if this is the way they ROBBED their existing customer I no longer wish to continue with their companyl. I feel so impotent that I am sure they do this tooo everyone and its not fair nothing has been done- there should be a class action lawsuit if so please let me know where do I sign my name bc I wish to see this company get what they deserve for ripping people off..
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Review
#458585 Review #458585 is a subjective opinion of poster.
Tags
  • COMPLAINT COMCAST

Comcast in Denver, Colorado - Multiple equipment & customer service issues

Here is a list of why you should choose satellite providers over Comcast. We had Dishnetwork for 11 years and had to call customer service maybe a hand-full of times, never had any equipment issues and had good customer service 90% of the time. We have had Comcast for 8 months, the equipment is terrible and the customer service worse. 1. Installed with basic on demand equipment that was so outdated it was the same equipment we had in the 90's, had to replace one receiver 3 times because every one they gave us had an issue. Have had to call for issues at least 8 times since install, thats once a month! 2. Tried to upgrade to DVR service and were sent a non DVR receiver not once but twice, meanwhile we were charged for DVR service we were not receiving. 3. 90% of the time you get a customer service agent in India, nice people but they can not think outside the box and when I advise I have been in tech support they continue to waste 20 minutes of my time going through the tech trouble shooting script despite the fact I advise them I have completed those steps already, UGH! 4.American customer service reps provide poor service and do not follow through or lie and say they did, this has happened on multiple occasions. 5. Upgraded to the new X1 equipment, had high hopes it would be as good as Dish-networks Hopper, hopes were quickly dashed as we continue to have multiple issues. ie. remote gone haywire and buttons now control different things, DVR will say it recorded something but you go to watch and its states the show was not recorded. Other various annoying glitches. The equipment is so inferior to Dish Networks I can not even begin to describe! 6. When we upgraded the installer put us on Ebill without our permission so we stopped getting our bill in the mail, called to ask if this was the case and was told no and only owed $58, called back in 2 weeks after still not getting a bill and was told we requested E-bill now the bill was $400, Idiots! Sorry so long but every one who is considering Comcast service needs to know what they are signing up for. We unfortunately do not have a choice because it is the only thing available where we live, otherwise back to Dish we would go.
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Review
#458562 Review #458562 is a subjective opinion of poster.
I spent 60 minutes trying to resolve a problem and all the cust. serv. rep. could do was repeat back to me my problem...See spoke English but she did not seem to understand me at all...Also why is Comcast employing reps overseas when we need these jobs so much !! There...
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3 comments
Anonymous
#748377

appointment Tues between 4-6 comcast tech to come phone service. At 4:35pm comcast (lady) customer service called said tech cannot make it and need to reschd to Fri same time so I asked for $20 credit as the customer service who initial set up appointment told me will get if tech not come as appointment, she just hang up as soon as I asked her about credit.

I called comcast deal with their record for 20 min. finally got customer service (another lady with accent like India) said tech is the only one can put that $20 credit to account and this credit is for not make it in window time but changing appointment not apply.

I said comcast the one who changed appointment not us customer then she said she cannot do anything because she does everything online and have access to do anything with account.

REALLY!! bad bad customer service - it's official I hate comcast and will search to get service from some other.

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Review
#458451 Review #458451 is a subjective opinion of poster.

Comcast in Sarasota, Florida - From quoted 94.99 to over $192.00/month, no phone, DVR, or Premium Channels!

My situation is similar. First time Comcast customer for about 1.5 yrs now... and they are THE ABSOLUTE WORST business of any kind I have ever had the displeasure of dealing with. I am a building/remodeling contractor for almost 30 years now, and "my" customer's satisfaction is my priority, so I know customer relations. Anyhow, Comcast screwed our service up from day 1. Install, which wasn't necessary anyhow as our home is pre-wired RG6 and only 6 yrs old, took 2 weeks to initiate! We were quoted 74.99 1st 6 months, then 94.99 thereafter... NO CONTRACT! Our first bill was over 240.00... for nothing! Took 3 months to straighten that out. I returned the rented junk cable modem after buying a used one for 20.00 on Ebay. My latest bill: 192.00 for absolutely NOTHING other than basic channels, one *** HD STB (no clock?), two what were FREE small DTV boxes for the spare bedrooms, AND, the jerks added the 7.00/month rental on a cable modem again... after being returned for over a year! How screwed up can one company get? I had Brighthouse for years and not one problem with billing, service, and not one charge for installation or service if required. I paid 119.00 for an HD DVR, VoIP Phone service, and Roadrunner Turbo. Comcast just plain out-n-out sucks, and I am perusing filing an official complaint with Florida's Attorney General, Pam Bondi! http://myfloridalegal.com/consumer
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Review
#458397 Review #458397 is a subjective opinion of poster.
Loss
$700

Comcast in Palm Beach Gardens, Florida - The monthly bill went up from an average $150 to $190 after 1 year

It took 3H on the phone with 3 different people, going to the local Comcast office and 3 different people on Comcast chat to hear every time that the service has been restored at the original price, but when checking my service every time something was removed from the original service! Calling back about it to restore it I found out that the price was about the same eg $190!including taxes! I am a Comcast customer for over 10 years, using them for internet, TV and phone services, I never paid over $150 per month, and because I moved to a new location (HOA including basic Comcast services + HBO), Comcast is telling me that the price was a promotional price for 1 year only, but there is nothing that I signed or document like billing showing that fact!
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1 comment
Anonymous
#744007

My situation is similar. First time Comcast customer for about 1.5 yrs now...

and they are THE ABSOLUTE WORST business of any kind I have ever had the displeasure of dealing with. I am a building/remodeling contractor for almost 30 years now, and "my" customer's satisfaction is my priority, so I know customer relations.

Anyhow, Comcast screwed our service up from day 1. Install, which wasn't necessary anyhow as our home is pre-wired RG6 and only 6 yrs old, took 2 weeks to initiate! We were quoted 74.99 1st 6 months, then 94.99 thereafter...

NO CONTRACT! Our first bill was over 240.00... for nothing! Took 3 months to straighten that out.

I returned the rented junk cable modem after buying a used one for 20.00 on Ebay. My latest bill: 192.00 for absolutely NOTHING other than basic channels, one *** HD STB (no clock?), two what were FREE small DTV boxes for the spare bedrooms, AND, the jerks added the 7.00/month rental on a cable modem again... after being returned for over a year! How screwed up can one company get?

I had Brighthouse for years and not one problem with billing, service, and not one charge for installation or service if required. I paid 119.00 for an HD DVR, VoIP Phone service, and Roadrunner Turbo.

Comcast just plain out-n-out sucks, and I am perusing filing an official complaint with Florida's Attorney General, Pam Bondi! http://myfloridalegal.com/consumer

Review
#458103 Review #458103 is a subjective opinion of poster.
Loss
$500

Comcast in Aberdeen, Maryland - 3Way Calling and Caller ID on TV

My message to Comcast Customer Service Trouble Tickets #CR343150182 and #CR343144880 I've spent hours of my time with Comcast regarding 3Way Calling and Caller ID on TV Display issues. I've been subjected to incompetent Customer Service Representatives - CSRs on two calls and two online chats. I had a service call today where the technician came to my home and his job order didn't cover the two trouble tickets. The technician said he couldn't fix my problem. He did call Comcast Technical Support and they were able to remotely fix the problems in less then 15 minutes. It is very discomforting and disconcerting that Comcast has CSRs who are as smart as a box of rocks and they subject customers to such pain and suffering. It is not surprising that Comcast ranks so unbelievably low in customer rankings. I believe it is actually worse than is regularly reported in the media. I ask you what is Comcast going to do to give me back the 4 plus hours I needlessly wasted when my trouble tickets could have been so easily and quickly fixed remotely over-the-phone without a service call?
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Review
#458098 Review #458098 is a subjective opinion of poster.
Loss
$500
Tags
  • Comcast sucks

Comcast in Royal Oak, Michigan - Billed for returned equipment

On 8/15/13, I spoke with Comcast agent "Belinda" to have my cable shut off 8/20/13. She advised that a refund of approximately $40 would be sent to my forwarding address. Before leaving Illinois, I received incorrect information from Comcast agent "Robert" advising that instead of returning my Comcast equipment to an Illinois office, that I could use the equipment in Michigan. This was obviously wrong and I learned of this during the hook up of my Michigan cable. On 8/27/13, I returned the Illinois equipment to my local Comcast Michigan office and I received a receipt with the serial numbers of the equipment returned. They said they would mail it to an Illinois facility. On 9/9/13, I spoke with Comcast agent "Summer" who advised my refund was forthcoming. On 10/28/13, I spoke with Comcast agent "Connie" who advised that my refund is being held until return of equipment. As stated above, said equipment was returned. On 10/28/13, I went back to the Michigan Comcast office and spoke in person with "Nicole". While there, I put her on my phone with an Illinois Comcast agent that I had on the phone, "Robert" (last name possibly "Mates"). She faxed a copy the receipt for return of equipment to him at fax #847-391-8754. She also emailed him. I was assured that this nightmare was finally solved, and that a credit of $40.45 would be sent to my Michigan address. Today I spoke with Comcast agent "Maria" who advised that Comcast's records still show that the equipment is not returned and an equipment bill will go to collections. Are you kidding me? How incompetent is Comcast and it's customer service? They have ave caused me to incur substantial cell phone overages for all of the wait times associated with the calls. There were SEVERAL other calls in addition to the ones above that were either disconnected or connected to an agent who said they were in call center in another state and thus unable to help me. I have also had to take time off of work to get to the Comcast office. This is the second time I have moved and dealt with a nightmare experience from Comcast. The move before I tried to do a direct transfer from old to new address, for a specific date two weeks from the call. The next day it was shut off at my old place though the move was in two weeks. Then of course when I did move, hook up at the new place was completely messed up. I HATE Comcast.
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Review
#458052 Review #458052 is a subjective opinion of poster.

Comcast rep. takes our cable box and comcast bill us $140

In the fall of 2012, we had a comcast representative arrive at our home to install a cable box. He took our older box, since we didn't need it, and mentioned that he will return it back to comcast, and we do not need to worry about it. So I gave him the old cable box with serial# PAJV01768215. Apparently, comcast never received the box from him. I had been paying $10 extra each month for a box that I was not officially leasing, without knowing it. The comcast bills are not explicitly marked with charges for the second box. I assumed they are billing me correctly. Now they wouldn't return me the money I paid, and also want the box back! But I don't have the box. I do have the first name and phone number of the comcast rep who had come to our home to install the settop box. Comcast is saying that the cost of the box is $140. There is no way I am paying for a box that I don't have. I also would like to get the $10 per month that I paid all year round. They have refunded me for only 2 months. So I asking for $140 + $120 compensation to help take care of this.
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Review
#457139 Review #457139 is a subjective opinion of poster.
Loss
$260