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I OWN A COMPUTER CONSULTING COMPANY AND GIVE SAN RAFAEL BUSINESS COMCAST CLOST TO 100 CLIENTS A YEAR. THEY ARE A TERRIBLE COMPANY TO DEAL WITH, BUT THEIR SPEEDS AND PRICING CAN'T BE TOUCHED - I DO ALL THIS FOR FREE. BUT AFTER BEING LIED TO AGAIN AND AGAIN I MUST...
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2 comments
Anonymous
#945196

bootseythecat 17 hours ago wSavannah, Georgia

I very upset consumer of Comcast regarding the bill for $288 in which my husband & I have been

calling since 2/7 - 2/11/15 still not resolved been going up for months. everytime we call get put

on hold many times.

talk to many people and they laugh at us or say they cant do anything. now

they want to hook us into a contract reduced to $188 without the major movie channels. What kind

of deal is that? I will not recommended to all my friends and family to get this cable no matter what.

Finally we spoke to a "Brad" at Comcast say he is incharge do not need a supervisor to talk to us he laughed at us, then told us to speak to someone else and hung up...

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Review
#472519 Review #472519 is a subjective opinion of poster.
I sent the following to Comcast Vice-President Tom Karinshak: I called your customer service department on January 1, 2014 to request two things: (1) dropping tv from my account to lower my monthly bill, retaining only internet service; and (2) requesting an updated...
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1 comment
Courtnie
#777134

I thought you said it was resolved.

Review
#472330 Review #472330 is a subjective opinion of poster.
Service
Comcast Internet Service
Tags
  • EXFINITY

Comcast review in Springfield, Florida: False ads and prices

This cable company say one thing on they tv and ones you get the service your bill is not for the special you suppose to have your go up a little high they keep tacting on different change on your bill change everymonth you try to tell them what you can pay oh no they don't want to here that and when you call they never wrong and supervisors take while to call you back and you still paying for service and service not on at all they don't work with you at all it his false ad and prices and people who have the same service pay different price why do people with same service pay different price don't get this cable company they not right at all they words don't mean nothing at all
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2 comments
Anonymous
#777092

two things:

1) punctuation!! use it!!

2) you are obviously black, so who cares.

Anonymous
#782358
@Mister White

Wow! I agree that i couldn't understand anything that they wrote either but what really irked me was your racism.

Really you need to see a psychologist and figure out where all that hate came from maybe your dad raped you and now your taking it out on others. So then deal with that, and don’t try and bring other people down just because your butt hurt and can spell.

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Review
#472205 Review #472205 is a subjective opinion of poster.
Service
Comcast Tv Service

Comcast review in San Diego, California: Shoddy communications and poor service with admitted lies.

While staying In Deming NM for 3 months on a contract job we used Comcast as our cable and internet provider, leasing a cable box and internet modem from them. When it came time to move, we scheduled service termination about 3 weeks in advance through their department that handles it. All was well at the time. The local office is only open select days of the week and as it turned out they would not be open between termination date and our leaving date. We needed internet service until the last moment as a lot of our work is done online, so that is why we did not turn the equipment in early. However, the service department said they would send a return box to our forwarding address via UPS so we can return our equipment. All of that worked well, the box was sent and both the modem and cable box was returned. Fast forward a month and I receive a bill. Now, I have already paid the final bill and been told twice that we will be receiving a check for the credit. When I called them about the amount due they said it was a mistake and the billing had not caught up in the computer and that the refund check was on the way. I was annoyed but accepted this as a simple glitch resolved. Fast forward another month and I am now receiving calls from a company saying that they are a collection agency for Comcast and they are trying to recover the cable box that was not returned. When questioned they said they have received the internet modem but not the cable box. I explained that the two were sent in the same box and met with, what could be the equivalent on the phone of what seemed to sound like a blank stare. After a silent pause, they finally spoke and said to call Comcast. I did. In short, Comcast said that they would look for it and I should have a resolution on 4 to 6 weeks. In addition, the refund check will be held until they find the box. I reminded them that the check was on the way a month ago and, they conceded, after being backed in the corner, that I had been lied to. Also they said that the "collection agency" attempting to recover the already returned but lost cable box isn't really a "collection agency" as they lead you to believe. That, when confronted, they admitted it was in not so many words, a scare tactic. It seems that if you are reasonably intelligent, you can make them admit to their shady tactics. I still have no refund check and no resolution. I will afford them a couple of weeks before I call back and speak with an individual higher up the food chain. I feel it obvious, however, compared to my experiences so far, that I am an apex predator and they sit somewhere in the middle. I hope it does not come to this, but, Ketchup seems to make anything taste better.
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Review
#471519 Review #471519 is a subjective opinion of poster.
Service
Comcast Internet Service
Loss
$75
I guess Comcast has rights on any modem bought and sold through other vendors. I returned their leased modem 2 years ago, purchased a new one from Best buy and was fine for over a year. I received a letter from Comcast this past August saying they were going to...
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1 comment
Mike_mn
#778302

Such a long message. You got things straightened out?

.

I had an almost exact situation, but this went on for almost 1 1/2 years. They were charging me for my own moden after I turned in my rented one!

.

I's suggest to ANYONE, to find the local Comcast service center, and go there with your equip/bill. They are friendly people and there to help their customers.

(No I DO NOT work for Comcast).

. I went to the local service center (about 15 miles away), and they did straighten out the situation.

They even went back 3 months of the renatl fee. I blame myself, I should have checked.

Review
#471421 Review #471421 is a subjective opinion of poster.
Service
Comcast Internet Service
Tags
  • Colorado internet

Comcast review in Miami, Florida: TECH CALLS AT 5:00PM TELLS ME HE IS ON HIS WAY

AT 7:00 TECH HAS NOT ARRIVED OR CALLED THIS IS hOLLYWOOD TO hOLLYWOOD ? i CALL HIS CELL NO ANSWER, i LEFT A MESSAGE i CALL NUMEROUS COMCAST NUMBERS PUT ON HOLD, HUNG UP ON , OR THIS IS NOT THE RIGHT DEPT. BUT NO ONE CAN LOCATE THE TECH nEXT DAY COMCAST REP CALLS TO RESCHED MY NEW SERVICE, I ASKED WHAT HAPPENED TO THE TECH, TECH NOTES SAY HE WAS AT MY DOOR AND CALLED ME NOT TRUE !! I WAS THERE WAITING AND HE DID NOT CALL ME OR RETURN MY CALL COMCAST REP REFUSED TO ADMIT THE FAULT OF TECH NOT EVEN AN APOLOGY FOR WAITING NEXT INSTALL 5 DAYS AHEAD ON A SUNDAY NO THANKS I SAID WHO WANTS TO LOSE A SUNDAY WAITING FOR A TECH THAT MAY OR MAY NOT SHOW UP
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1 comment
Anonymous
#777090

IMO, usually the techs, unless they think they can get some money on the down low for an illegal hook up of some kind, they don't care what they do.

Review
#470660 Review #470660 is a subjective opinion of poster.
Service
Comcast Technical Support

Comcast review: Pay your bills

Pay your bills on time or get less equipment and every company does promotions. Promotions=NOT FULL PRICE DUH and if you have bad credit you should pay a deposit. If you go apply for credit and you have a bad history of credit you high risk and equipment isn't cheap. Dont be dumb. Pay your bills and everything will be ok. Most of the time its not your bundle that is costing you so much just your additional equipment or upgraded services and realistically if you dont like the way it is there are other companies. Nobody likes paying bills but that's part of being a adult everything costs money and nothing good is cheap.
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2 comments
Anonymous
#777091

hahaha...comcast employee chimes in with true feelings,eh?

:zzz

Adilee
#771345

At least most of there products are non contractual so you can change them be happy about that no other cable or internet provider offers that

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Review
#469973 Review #469973 is a subjective opinion of poster.
Service
Comcast Bundle

Comcast review in Lockport, New York: Promises , but lies

Since 12/23, a fiasco. Ordered internet,then lost TV service. Switched from Verizon on telephone. Had no phone service since 12/23 I keep calling and get passed around. Was told number could be transferred immediately. They finally gave a temporary number. Now that has gone..they promise to call you at certain time and do not do so. I don't think they are very competent. I have wasted more time and so aggravated over this.no one can call us. If they do, they get a message that phone is out of service. This is very embarrassing plus the calls we are missing
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Review
#469878 Review #469878 is a subjective opinion of poster.
Dad died 3 years ago. Mom did not change service to her name. She just died. Comcast wants the death certificate for Dad... wont terminate service without it. called 14 times, got through the call routing just to have the calls abruptly end. wonder if I was adding...
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11 comments
Anonymous
#827194

How do you turn off Comcast service due to the death of the customer?????

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Review
#469750 Review #469750 is a subjective opinion of poster.
Loss
$100
Tags
  • Lousy Comcast Service

Comcast guy name shelton fix Ill cable wire hes said cruel evil words like *** dumb

I told i need my wire because i have a extra tv in my room so hes says u dont know what are u talking about so i said yes i do so he talked about my racesaying u not spanish u are not that smart and u crack your head im not perfect saying hes far from perfect thats hes knows what hes doing that i dont hes saying hesbeen license for 10 yrs so i said well okay hes saying really mean things about my mother hes call me on the phone saying he can fix.anything the world and also said im a crazy psycho ***
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Review
#469685 Review #469685 is a subjective opinion of poster.