
Comcast Reviews and Complaints
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I am so frustrated with Comcast. We have phone, internet and cable services.
Nothing has worked consistently since I moved in three months ago. I've spent literally hours on the phone with representatives trying to "talk" me through a problem over the phone only to be transferred to another department where we get to start all over again verifying all of the account information. When I finally do get a technician out they tend to be polite but I find they are not qualified to handle the problem, not certified to fix the weak signal to the house, and simply want to leave as quickly as possible to finish their day. Many of the agents I've spoken to on the phone can not deviate from a script and are completely clueless.
It has been a complete waste of time scheduling service calls.
A woman named Shirleesha actually seemed to really enjoy being of ZERO help and she refused to let me talk to anyone else finally pushing me over the edge. Bottom line, avoid Comcast/Xfinity!
Comcast review in Chicago, Illinois: Horrible supervisor
We all know Comcast customer service is bad, but...
Comcast - Harassing me claiming debt through Credit Protection Assocation L P
Comcast review: The representative was rude.
Comcast review in Newark, Delaware: Fraudulent sales pratices
Comcast review in San Francisco, California: High pressure sales guys lied to promote service
Comcast messed up our move from one state to another.
Comcast review in New Albany, Indiana: You name it, it has happened
COMCAST - Worst possible Customer Service there is out there!
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So because they couldn't tell you exactly when DVRs stop working you get butthurt? Why was this escalated to a manager exactly?
You really know nothing about anything if you expect a concrete answer to when a device will die. There can be many reasons that a piece of equipment fails to work properly.
The hard drive may have become corrupt, parts overheat(especially since most people put their set top boxes in enclosed spaces, leading to heat becoming trapped), or software glitches. Electronic devices, like people, can die of many different complications.
I would say that his rhetorical question was apt for the situation. Grow up.
The best description of xfinity is " a pig with lip stick"......it's still comcast :p