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Comcast doesn't know the meaning of customer service. You either have to be an abject masochist or totally insane to ever order their service. After one month of trying to get hooked up I finally said forget it. you can't reach a real person and if you do they are...
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2 comments
Anonymous
#784296

I am so frustrated with Comcast. We have phone, internet and cable services.

Nothing has worked consistently since I moved in three months ago. I've spent literally hours on the phone with representatives trying to "talk" me through a problem over the phone only to be transferred to another department where we get to start all over again verifying all of the account information. When I finally do get a technician out they tend to be polite but I find they are not qualified to handle the problem, not certified to fix the weak signal to the house, and simply want to leave as quickly as possible to finish their day. Many of the agents I've spoken to on the phone can not deviate from a script and are completely clueless.

It has been a complete waste of time scheduling service calls.

A woman named Shirleesha actually seemed to really enjoy being of ZERO help and she refused to let me talk to anyone else finally pushing me over the edge. Bottom line, avoid Comcast/Xfinity!

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Review
#474891 Review #474891 is a subjective opinion of poster.
Loss
$960

Comcast review in Chicago, Illinois: Horrible supervisor

My DVR would not work, so I called tech support to send a signal to hopefully get my movies I had saved on the DVR. When it did not work, I asked tech support how long the DVR's last. He did not know, so I asked to speak with a supervisor. I asked Paul the supervisor on Sunday Jan 26, 2014 at 8:25 pm central time (I hope conversation was TAPED) and when I asked Paul how long the DVR's last....his comment was "Do I know when a person is going to die?" REALLY???? you would compare a human to an electronic device?????????? What an ***.....I have never had such disrespect from a supervisor!!!!!!!!!!!!! He should be fired!!!
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3 comments
Anonymous
#788022

So because they couldn't tell you exactly when DVRs stop working you get butthurt? Why was this escalated to a manager exactly?

Anonymous
#788020

You really know nothing about anything if you expect a concrete answer to when a device will die. There can be many reasons that a piece of equipment fails to work properly.

The hard drive may have become corrupt, parts overheat(especially since most people put their set top boxes in enclosed spaces, leading to heat becoming trapped), or software glitches. Electronic devices, like people, can die of many different complications.

I would say that his rhetorical question was apt for the situation. Grow up.

Anonymous
#786881

The best description of xfinity is " a pig with lip stick"......it's still comcast :p

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Review
#474824 Review #474824 is a subjective opinion of poster.

We all know Comcast customer service is bad, but...

Contacted Comcast to add a land line to my existing internet service. The tech arrived an hour early and talked me out of it!! Stating I would have to remove my current home security system and have the service replaced my XFinity Home Protection. Reasoning that if I lost power the Comcast system would not function as intended with my current system. Why would they offer an incompatible phone service? and... I wonder why he was an hour early? It amazes me this company is still in business, I never seen worse practices. It appears not only are they uninterested in keeping current customers, but they don't "really" want new ones either. Not really a complaint but very odd indeed. I guess another provider in the area would be better anyway.
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1 comment
Anonymous
#790123

He could havevlied instead..installed the line and left you with a mess...he also coyld have been a no show....i am sure he would have come back if you did not want him there early. Maybe the next tech will lie and leave you with more problems so you can be happy

Review
#474717 Review #474717 is a subjective opinion of poster.

Comcast - Harassing me claiming debt through Credit Protection Assocation L P

I have been repeatedly contacted by mail by a debt collecting company hired by comcast called Credit Protection Assocation L P.They have claimed that I had a previous comcast bussiness account that was closed before an year, and I owe them $315 for unreturned equipment. I called comcast customer care team numerous time to resolve this matter, each time Comcast saying me that I dont have any debt!!.The last time the comcast support even gave me a confirmation code that I dont have any debt.. But, still i am getting these mails.i wonder how can they do such mistakes and pass on such informations to the debt collecting companies.
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Review
#474342 Review #474342 is a subjective opinion of poster.
Service
Comcast Customer Care
Loss
$315

Comcast review: The representative was rude.

I had sent him an email, he asked for my address and never got back to me. Finally he called and asked for my SSN, and credit card number. I only said that I wasn't feeling comfortable saying it over the phone, and I would prefer to provide the information to the person who comes to set up the system. His tone was rude and harsh. He was kind of bullying me. I finally gave my SSN and CC information over the phone, about which I still feel uncomfortable. If I had a choice, I would stay with RCN, these guys are nice, and professional. But my building only accepts comcast. After he got all my personal information, he said he would get back to me - again didn't mention a time - and still I haven't heard from him. I will talk again to the manager and if I have any choice, I will not stay with comcast. I am not going to pay somebody to be rude to me. If he hates people, he shouldn't work with people. I wish you would invest on training your employees on how to talk to customers. People have a choice, they can just choose another service. I am very disappointed, and pissed off that I have to get comcast.
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4 comments
Anonymous
#792893

I've setup 4 comcast accounts in the last 12 years and I'm sorry to tell you this but they never ask for a credit card number. I think he never got back to you because he used that info to book an all expense paid by you vacation.

I'd keep an eye on your credit report if I were you. You should never give your personal info to someone who calls you.

Ask for their extension and call them back on their listed business number. If they can't or unwilling to give it to you report them to the police.

Anonymous
#790125

Oh my goodness they want proof of who you are to put in a secure system tather than tell a technician who will write it on paper and can pass the information along to others or drop it or throw it away in a public place to be stolen...shame on comcast for keeping your information secure...the phone reps will never have access to that unless they write it down...then the call is documented and the workers information is easy to find and he or she can be found...shame on them for not allowing you to give private information to someone in a comcast uniform....where do u live...i will come over with a fake comcast id and uniform so i can get your credit card number an ssn...i could use some extra money

Anonymous
#788024

Mike is entirely right! If you don't like giving out SSN and credit card number to start services you can always just use an antenna!

How rude of them to ask for your SSN and credit card info. Total horrible customer service! They're supposed to believe us when we tell them that we have good credit and pay our bills on time!

Unacceptable!

On the other hand, I've been watching nothing but public service announcements via my antenna and haven't looked back.

Courtnie
#782241

You don't say if you already have a Comcast account. If you are trying to set one up, you definitely need to provide your info.

I have never heard of handling that through the service person.

You DO have a choice - don't get anything. Use an antenna or pay for city-wide wireless broadband if you just need internet.

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Review
#474327 Review #474327 is a subjective opinion of poster.

Comcast review in Newark, Delaware: Fraudulent sales pratices

Comcast sales reps often create fake sales accounts to make commissions many consumers have items on their credit reports because of this practice and many existing subject to greedy sales reps and management who want commissions and praise for great sales ,who will add services to account without authorization.Comcast employees make commission on almost all products they sell and Management is always willing to turn a blind eye and deaf ear to any knowledge to the unethical practices that have become the norm at Comcast. Most people are unaware that by giving their address and phone number makes them easy pickings for Comcast employees
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Review
#474105 Review #474105 is a subjective opinion of poster.
Product
Comcast Account

Comcast review in San Francisco, California: High pressure sales guys lied to promote service

Early this year a couple of high pressure sales guys came to my house selling a system that they promised would save me $30.00 a month with no change to my equipment. They said they would supply a SD TV receiver that I did not have to use if I did not want to. They actually told me I would only pay $49.95 compared to my regular $76.95 that I pay. They deliberately neglected to to me about regulatory fees that actually bring the price up-to what I pay now, however I was able to get them to admit that such fees would be added to the $49.95. I foolishly signed up for their system. They came on a Saturday to set everything up. It turned out that they changed the Modem/Router which they had previously told me would not happen & I was upset about, but I let them set it all up anyway. It took 3 hours for them to set everything up, which is way longer than I have ever taken to do it when I do it myself, so I do not think they are very experienced in the process. Once they left I noticed that the Internet was sluggish & Voip was choppy. I left the system alone for a week or so, thinking that it would settle down, which it did not. So a few days ago I put my old modem & router back, everything works really well again. A couple of days ago I returned the equipment to a Comcast Office, they put my billing back to how it was before my nightmare began. I am still trying to understand why Comcast is involved in this type of high pressure selling, it seems so counter productive, anyone with any sense is just going to switch back to whatever system they had before. My neighbor had an even worse experience/narrow escape. He was told that his bill would be $120.00 for a particular plan. One day while he was at work a Comcast engineer arrived to install the system even though he had not signed any contract. Fortunately he was able to straiten it all out, but he found that the system the guys were forcing onto him would have cost $160.00 a month, not the $120.00 he was promised, as he only pays $130.00 at the moment it did not make any sense for him to change. I hope that Comcast will stop these high pressure tactics to stop their reputation plummeting to even greater depths! Telling lies to customers is not helping Comcasts reputation. I intend to check with other neighbours to see the extent of this fraud.
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Review
#473814 Review #473814 is a subjective opinion of poster.
Service
Comcast Internet Plan
Loss
$10

Comcast messed up our move from one state to another.

We moved from Colorado to Tennessee and used the Comcast relocation service. The promise was that we would be connected before we unpacked. It is not 2 1/2 months after we moved in and there are still problems with the account. There were so many issues that I created a website dedicated to the problem (www.comcastdoesntcare.com). In essence, Comcast did not deliver on the promise; we still have some incorrect equipment, we don't know if our bill is correct (were the proper credits applied) and we have no way to talk with a single person at Comcast to review our problems and the status of our account.
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1 comment
Anonymous
#787981

Comcast doesn't care and neither do we.

Review
#473702 Review #473702 is a subjective opinion of poster.
Product
Comcast Account

Comcast review in New Albany, Indiana: You name it, it has happened

RUN FOR YOUR LIFE AND DO NOT DO BUSINESS WITH THIS COMPANY! Originally I went into the local store to sign up for cable with DVR service and wireless internet services. Found out very quickly I did not have wireless internet services or DVR service. Went back to the store. Funny the woman who sold me who is a great sales person turns out to suck at customer service. Rude and no help. She did switch out my box to get wireless access. Get home and set up. So now I have wireless internet which has been password protected and not with a password I selected. Guess what local store can't help you with password help. So I am calling the customer service line, WHAT A NIGHTMARE!!! I have tried at least four times to get to someone who could help me. First, off shore employees who are not understandable, then transferred, on hold, transferred again, on hold....Each time I have spent at least an hour and still do not know what my wireless internet password is. Furious I call customer service drop coverage to basic services and no DVR. My bill has increased significantly??? Then I get a mailing saying OOPS we haven't been charging you for DVR an your bll will increase. After a live chat I finally get in and have a message that there is an outage in my area. Funny I am on their website and watching cable TV, no outage. Buyer beware! If you want to pay an increasing amount each month, pay for services you can't access and never want to talk to someone for help this may be your company. Otherwise, I suggestyou do as I am doing next, contacting DISH Network and telling Comcast to shove it.
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Review
#473078 Review #473078 is a subjective opinion of poster.

COMCAST - Worst possible Customer Service there is out there!

I've requested a tech to come out and wire a new outlet and put an HD DVR. What *** that has been! The DVR the tech installed didn't work after only a few hours of being on. I go to their service center to change it only for the retard at the service center to activate the new box that he handed to me on another account. It has taken 2 whole weeks, HOURS on the phone and chat to be able to get a box that actually works. I finally get a new DVR yesterday that works (Let's see for how long because ALL of their devices are faulty and have to be changed at least 4 times a year) Low and behold, the bill posts today and all the additional charges that I was sworn over and over again by SEVERAL of the representatives and supervisors that I spoke to all show up on my bill which is now 2x what I normally pay. I have written a letter to the President in full detail explaining the horrible service that I have received. If they do not correct this matter promptly, I will file a complaint with the BBB and cancel me services. If they attempt to collect these false charges, I will be forced to explain this situation to an attorney. I'm that freaking PISSED!
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Review
#472740 Review #472740 is a subjective opinion of poster.
Product
Comcast Account
Loss
$100