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Comcast - Horrible Customer Service

Not that it's any surprise, but Comcast must have the absolute worst horrible customer service out of any other public company I have dealt with. Maybe my opinion is just tainted by being a supervisor at the Disney Store Call Center, but I know good customer service when I see it, and i am definitely not seeing anything remotely resembling such here. I first signed up for their service two months ago. I decided to go with the internet and tv/dvr option. After it took the install techs 8 HOURS to get my service installed (a full day wasted) I turn everything on and lo and behold, I do not have a DVR! I call in, spend about another hour on the phone, and they say theyre going to send me a new box. Awesome. The new box gets here, it does have DVR service, but my account does not so it still doesnt work. On top of that, my online statement has me charged for the install of the second box as well!! Call back in, they claim it's a defective box and to swap it out at my local office. Three weeks and four boxes later, still no DVR service and noone at Comcast can figure out why. Ok, fine, cancel the plan I have, sign me up for Blast Plus! I'll buy a Roku, completely get rid of their box, and just enjoy the high speed internet. It's a bonus that HBO is free for 6 months and I'll be able to watch it online or on my phone. Yay Game of Thrones! Should have been the end to this saga. Instead, I had no HBO service. I sent an email to every corporate email address I could find, and got a reply from a Laquita Whitman (mailto: Laquita_Whitman@cable.comcast.com) in the "ESL Corporate Escalations Team" Well, with such a fancy sounding title, you'd imagine she could fix my problem. Well, 15 emails later and still no solution (unless charging me another $20 install fee for nothing counts as a solution.) Finally, I just manually added HBO online. Which means I have to spend $10 a month on something that should have been free for six months. Not to mention the dozens of hours I have spent trying to fix this. The service may be cheaper than U-Verse, but *** I really dont think it's worth it. So yeah, STAY AWAY from Comcast.
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ID
#396825 Review #396825 is a subjective opinion of poster.
Location
Memphis, Tennessee
Service
Comcast Internet Service
Loss
$80

Comcast - *** TIRED OF HAVING TO DISPOSE OF YOUR DAMNED TRASH MAIL!

YOU ARE WASTING MY TIME, CREATING TRASH, AND ANNOYING THE *** OUT OF ME: I WANT YOUR CONSTANT MAILINGS STOPPED IMMEDIATELY!!!! I WOULD NEVER CARRY YOUR 'SERVICE' EVEN IF I WANTED THE DRIVEL ON CABLE...SO GET THE *** OFF MY BACK. AMELIA FRANEK 20312 HEIM HILL RD., MONTOURSVILLE, PA...REQUESTING CONFIRMATION FROM SOME BRAIN DEAD EMPLOYEE! WHAT I HAVE TO SAY DOES NOT REQUIRE 100 WORDS...HOEVER IF YOU INSIST THEN GET THIS: I HOPE THE NEXT TIME YOU SEND THIS *** THAT UOU CHOKE ON YOUR OWN SALIVA. HOW'S THAT YOU FREAKING *** THIS SITE IS A JOKE
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2 comments
jrdburrow
#630593

I probably wouldn't post your personal home address on a public website for anyone to see.

Anonymous
#779140
@jrdburrow

She is a sicko!!!

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ID
#396310 Review #396310 is a subjective opinion of poster.
Location
Williamsport, Pennsylvania
Loss
$2

Comcast - 3 different prices

called to schedule some one to come out to install cable service. I was quoted one price over the phone for HD DVR and when the installer arrived, he had a different price and then when I called the office again they had another price. Needless to say installation was cancelled. I will keep my Directv service. Comcast is shady when it comes to quoting prices for equipment. They try to get you in with the bundle but don't fall for it. If you do use them, get all the information first so you know exactly what you are paying for.
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ID
#396306 Review #396306 is a subjective opinion of poster.
Location
Napa, California

Comcast - Biggest Rippoff Going

I hate comcast...period. not so much the service its the business practice and people that work there. biggest bunch of idiots i've ever talked too...everyone of them. and on top of they idiots they are always trying to up-sell or using there "promotions" to scam you on the price. nothing new to anyone tho so its useless to write about it...just wanted to say I HATE COMCAST AND I HOPE THEY FOLDI HATE COMCASTI HATE COMCASTI HATE COMCASTI HATE COMCASTI HATE COMCASTI HATE COMCASTI HATE COMCASTI HATE COMCASTI HATE COMCAST
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ID
#396287 Review #396287 is a subjective opinion of poster.
Location
Holtsville, New York
Service
Comcast Internet Service
Loss
$500

Comcast - Secretary

Our phones, Internet, & cable went down over the weekend. I called Monday morning @ 8am to report it and was given a time between 11 & 3pm. At 3pm I was told the ticket had been cancelled and was given a time between 4pm & 8pm, at 4:30 that ticket was cancelled also and was told it would be Wednesday between 8am & noon. That ticket has been cancelled again and they are going to try and have someone out tomorrow. I have talked to 10 different tech support people and all of them act like this is no big deal even after I tell them we can't run our business without phones and Internet. I have also tried to talk to a supervisor or an complaint department and they state they are very busy and will call me back but no one has yet to call me back.This is no way to do business!!!!! I'm Pissed!!!
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ID
#396002 Review #396002 is a subjective opinion of poster.
Location
Fayetteville, Georgia
Loss
$3000

Comcast - Bad internet connection in Alexandria, VA

Just want to add to the numerous complaints about bad internet connections in Alexandria, VA. I work from home and continues to have unreliable service in my area. I had to come in to work because they told me that they cannot tell me what time the service will be restored. So frustrating and unreliable. There really isn't any excuse living so close to everything. Comcast does not seem to do anyhthing about it. So I will continue to elevate the problem until they do something about it. My neighbor who works from home had to move, because they were having to *** since there is anything they can do. They complain and complain nothing happens.
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ID
#395950 Review #395950 is a subjective opinion of poster.
Location
Alexandria, Virginia
Service
Comcast Internet Service
Loss
$20000

Comcast - No support

Update by user Apr 27, 2013

Well its april 27th and no one from comcast has gotten back to me yet as promised on this issue. but I get a letter one a week to update services hahah

Original review posted by user Mar 27, 2013

had internet problem last week down for over 12 hours . this problem has been re-occuring since lats fall 2012. . comcast avoids contacting me on this issue. On 3-32 I tried the comcast chat support comcastsupport.com/chatentry I chatted with Joseph jr. and explained the problems I have been having in detail. He stated that some one would get back to me with answers within 48 hours. so far 5 days and no contact. comcast is deliberatly avoiding this issue. My thought is they need to replace a main line and don't want to spend the money...they have replaced everything else and the problem still exists. have a printout from my chat with J Jr.and records of all my downtime
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ID
#395922 Review #395922 is a subjective opinion of poster.
Service
Comcast Internet Service
Loss
$1000

Comcast - E-mail unavailable for days.Customer service no good

Have not received email for 5 days. Normally receive very important e-mails and now can get them or send them. Called customer service 3 times over several days, the first time I was told it would be fixed within 2 hrs. Second time, on phone for almost an hour, with someone who could care less and lied to me about getting a supervisor. Named two different ones he was walking to get and I could still hear him typing on his computer. Told me they would call me back within the hour. Called them back over an hour later. Was told that they just started working on my job, not at the first call I made a few days ago. Still haven't talked to a supervisor. Been with them for a lot of years but fixing to drop them soon, if not resolved soon.
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ID
#395506 Review #395506 is a subjective opinion of poster.
Location
Jacksonville, Florida

Comcast's Customer Service Is The Worst !

All I signed up for is internet. I've had internet with Comcast for two years. 3 months ago my service has been horrible, I can't barely use internet in my house. I have replaced my cable modem 3 times, my wireless router also 3 times, all cables in the house have been replaced, Comcast has replaced the cable from the street to my house already. Service is the same, very intermittent and sometimes I can't even browse any site. Comcast said back in January they would be crediting my account. Two months later, I am calling at least once a day and all representatives tell me is that they will be doing the credit shortly. Comcast is definitely a joke !
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ID
#395181 Review #395181 is a subjective opinion of poster.
Location
Naples, Florida
Service
Comcast Internet Service
Loss
$150

Comcast - The equipment does not work

We've has Comcast for about a month. The equipment is old and not user friendly. The first DVR we had would start a recorded show in the middle of the show. Personally, I prefer to watch shows from the beginning. So, they sent a technician out with a replacement. When my husband, who is blind, asked the technician to set up the DVR for him, he was told, "Don't talk to me". Now the second DVR will not record when we hit the record button; it says there are no shows called "The Tonight Show" nor is there a show called "Late Night with Jimmy Fallon". So we called about that and they tried to reset the DVR and not we have no TV reception at all! As you can see, the internet works, or I wouldn't be here warning you about Comcast. But no TV. They come by some time tomorrow...
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1 comment
Anonymous
#629149

seeing as how you've only had comcast for 1 month you don't know that all of their equipment is leased out to customers, meaning they borrow it for a monthly fee, not all of their technology is going to be new or work 100%, it's not a surprise and they are generally good with this. as for the rude comment from the technician they are NOT, i repeat NOT responsible for his words, the technician alone is responsible for his words and he should not have said what he said, you should have told someone about him.

when they reset the dvr the tv will go out, as they must send the signal to the receiver in order to reset it.

going to label this as a *** review because you didn't even give them a chance. i for one am VERY happy with comcast so far, we've been a customer for over 7 years and are still happy to have them as our ISP, TVSP, PSP.

ID
#395176 Review #395176 is a subjective opinion of poster.
Location
Silver Spring, Maryland
Loss
$1200

Comcast ***

I have gone through one of the most horrific customer service experience in my 44 years of existence. I ordered Comcast service in mid-January. After a parade of “techs” in my house over about a two week period, they were totally unable to provide service to my house. After waiting sometimes all day for the techs to show up, waiting on hold endless hours on the phone to report continuing problems, the techs finally said the signal from the road was horrible and because of the distance there was nothing they could do. Okay. Lots of wasted time and frustration only to get to the point where Comcast said they couldn't provide service, but okay, I realize that conditions may be such that they just can't make the technology work. They said that there would be no charge and they provided a phone number to call to schedule the pickup of their equipment. Why I couldn't just give the equipment to the the techs I have no idea, but okay I'll do what I need to do. I called the number and it was for a major city 300 miles away and (of course) they don't drive for 5 hours to pickup equipment. FINE, I dropped it off at a somewhat local Comcast office. Thank God I got a receipt because Comcast started calling and sending letters demanding that I return their equipment. At first I was polite and I would call them, wait up to 30 minutes on hold, get transferred 2 or 3 times (more hold), and finally talk to somebody would say that they got it corrected, but more letters and automated phone calls about returning their equipment. I wrote them a letter and included a copy of the receipt for the returned equipment. It thought it was resolved. Fast forward another three weeks and my wife starts to get hassled by a collection agency! The collection agency is Southwest Credit Systems, and I called to clear it up, but was treated like a common criminal! They basically threaten to ruin my life if I don't pay Comcast $244. They don't care about any of documentation, receipts, or anything. They intend to destroy me on behalf of Comcast and appear to be delighted to do so. Very unprofessional and arrogant, much like their buddies at Comcast. So, back on the phone with Comcast. Waited 20 minutes, got transferred, waited 10 minutes, got transferred, waited 15 minutes. Finally, they check my history and realize that I only had Service for about two weeks and there were a bunch of service calls and in the end the installation totally failed. Oops. They zero out the bill (no apology). I ask them to immediately contact their collection agency and tell them to stop their calls. They told me that it would take 24 hours to do that, and in the meantime I should just hang up on them. Nice. I asked what they were going to do to repair my previously excellent credit, since I'm fairly confident that if they turned it over to a collection agency they probably also notified Equifax, Experian, and Transunion. More transfers to other rude people at Comcast and here is the final result – Comcast doesn't really follow up with their own collection agency, but if I'm lucky the collection agency will send me a letter within 30 days and notify me that the issue has been resolved and my credit rating has been restored. I have no confidence in that happening. None whatsoever. None, None, None. I will be calling Comcast again in 30 days and my *** will continue. I'll put $700 in the value of my loss field due to opportunity cost... if I had worked rather than spent time at home waiting for Comcast I would have earned about that amount.
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ID
#395027 Review #395027 is a subjective opinion of poster.
Location
Jacksonville, Florida
Loss
$700

Comcast - Sent a contractor then didn't connect me!

Went on-line for service connection. Decided on Comcast' bundled service. On my install date, I had previously requested a Comcast employee, not a contractor. I gave specific instructions which were NOT followed. When the contractor arrived, he would not enter my home until the dogs were 'put-up'. I stated I had a Service Dog and needed the dog with me and the Contractor stated he had signed a 'contract' with Comcast that he would not enter a house with dogs. After I removed the dogs from the area (none of the dogs are aggressive) he rapped on his clipboard and pointed at the order sheet and asked if I was the one who 'did this'? The contractor was referring to the statement on the order sheet. "Call ahead" and "Request a Comcast Employee, not a Contractor". I responded 'yes I did'. The contractor then turned to me, placed is hand on his hip and stated "well, I am a contractor". This 'contractor' spent less than 1/2 hour and since I was unaware of what he was doing, he did not install all that I had requested. When I contacted Comcast on Monday, Marc 11, 2013, they sent out a Comcast Technician on Tuesday, March 12, 2013 who spent over 4 hours installing all the products I had requested. The following day, I didn't use my Internet service but on Thursday (3/14/13) it was discovered not all sservices were able to be used. When I called 1800Comcast, I was hung up on twice, finally, a customer service supervisor did return my call after 2100 hours. Another technician did show up 3/15/13. I have made made repeated requests to their corporate office to have a credit to no avail. Today, Friday March 22, 2013 I received a bill for $150!!! I can't believe they have the gall to send me a bill!
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1 comment
Anonymous
#698126

good old coomcast i was charged for services that were not available in my area when i had them on demand was only online when i had service hooked up i wasent told that and charged extra for it. i had a contractor walk out after he screamed at me.

because i told him landlord said wall plates only no drilling thru band new windows they do not care about customers at all and need shut down.

ID
#394972 Review #394972 is a subjective opinion of poster.
Location
Sebastian, Florida
Service
Comcast Bundle
Loss
$2500

Does comcast have a hidden employee agenda

I signed up for Comcast a year ago and was told my bill would be the same for two years and that I would have starz and hbo for life at no cost...wow a year later we get a bill that has doubled in price and was told that we were in a one year deal and that they have no record of the original conversation or the original paperwork. The guy on the phone never tried to talk us out of leaving them...which we found to be very odd. Needles to say we decided to cancel our service based on blatantly being lied to by Comcast and went back to att (who were not fond of either)...a couple of days before our install with att I called Comcast and had them disconnect my service as of March 1 and asked what equipment to return and where to bring it to. The att installer told us that the Comcast guys did a horrible wiring job and that they cut the att lines, which they didn't need to do, but routinely do anyway. After the install we turned in our equipment and now nearly one month later we get a new monthly bill from Comcast and a past due bill...the bill indicates all hd service was removed on the 1st and nothing else. I'm expecting a refund check and now get something that is going to show up on a credit report. I called and was told that I never called and asked them to disconnect and that they have no records of any phone calls...of course they do see that we turned in all of our equipment and can't explain why the hd service was removed from the bill. After an hour of bickering with these jerks they said they'd fix the error but it would take at least 4 weeks to get a refund...making it now 8 weeks to get a refund, a refund we were planning on using for our att bill. I honestly believe that Comcast has a hidden policy that their employees are suppose to stop disconnects at all costs and if they don't they get some sort of black dot next to their name and so many black dots will lead to termination....in order to not get black dots next to their names they just don't record that you called to disconnect but merely called for a reduction in service or to ask general questions
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ID
#394857 Review #394857 is a subjective opinion of poster.
Location
Lansing, Michigan

Comcast - Lying about service fees

I called and talked to Jasmine from no telling what country on February 26th, 2013 regarding Xfinity Digital Transport Adapter Self Installation Kit Model DC50Xu. She said we have to install the box, and then call them to send the signal. I specifically asked if this service was at no charge since we are buying the box, and she confirmed, there is no charge. However, upon arrival of the DTA and trying to activate I was informed not only that we would be charged but that Comcast does not sell their equipment but only rents. Basically we had purchased stolen equipment. Jasmine never indicated there may be an issue with purchased equipment and confirmed there would be no charge if we purchased our own. On arrival of the equipment and attempt to activate I was on a call for over 2 hours, transferred numerous times only to be told 'tuff' in essence. To obtain services I previously had prior to Comcast (Communist Cast is my husbands term) taking them away, I know have to pay to obtain the same service, at a higher cost, with less amenities, and too bad that their representative gave wrong information. No apologies given, just TOO BAD!!!
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ID
#394761 Review #394761 is a subjective opinion of poster.
Location
Murfreesboro, Tennessee
Loss
$500

Comcast - How many other people getting hosed?

Just a question -- venting..... I wonder how many customers Comcast has in the Portland Metro area as they seem to not be wanting to keep the ones they have? Just curious. Anybody know a number? I've been told that nobody can stop them or regulate price increases. Is that true? My internet is supposed to be "fast" but it slows down all the time, especially at night after work. When I complain to my City officials they just say that they can't do anything about it. Seriously? I need to come up with some more words so here goes.
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2 comments
Anonymous
#639975

THE PROBLEM APPEARS TO BE NATIONAL. WE ARE RECEIVING EXACTLY THE SAME HOSE JOB IN SPOKANE, WA.

THIS SEEMS TO BE THE ONLY THING "COMUNAST" IS CONSISTENT IN. :(

Anonymous
#1015606
@PissedConsumer639975

Yes hello I live in New Mexico and am also being hosed.

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ID
#394637 Review #394637 is a subjective opinion of poster.
Location
Portland, Oregon
Service
Comcast Internet Service
Loss
$200