Comcast Reviews and Complaints

I got Comcast service less than 2 weeks ago. I've never had service with them before as I have just moved to this state. They disconnected me because they said that someone put me on as an authorized user on another account. I have no idea what they are talking about. They're telling me now that I must send them in a copy of my lease to get it turned back on. I feel so violated because I have never heard of a cable company wanting to see a person's lease and want my service back. They will not comply and won't budge.

So a few weeks ago, my wifi stopped working. I've had comcast for some time and I know it's the biggest hassle to get a customer service rep on the phone. After being disconnected multiple times(!!!) the customer service rep was not able to fix my wifi connection and transferred me to their "wifi" tech support. Except instead of helping me resolve issues with THEIR equipment, for which I already pay a pretty penny for every month, they told me they were going to charge my accound 79$ to talk with a tech rep!!? Since when do I need to pay you to fix your own equipment that doesn't work half the time?! Soo fed up with Comcast! This company has the worst customer service and every rep says the same thing, reading off some script! I would switch to a different provider in a heartbeat if I could!

I have had comcast for less than a month and already hate them! here is many fails withint the very first month of service: 1) they set up the wrong box and mailed us a new one then tried to charge us for the shipping and handling on their mess up! 2) We couldnt access our account online because they would not give us a password. Finally they had to mail us some security number just to get into our own account...wow! 3) The first bill we received had $110 of incorrect overcharges. 4) The second bill was sent and expected to be due 2 weeks after our first one was due. 5) refuse to change our due date on second bill- so now they want two bills paid at the same time- 2 weeks before the billing cycle is even finished. To have this many problems as a brand new customer is disgusting. If you are considering Comcast, DON'T it is not worth the trouble!!

Every time I call or change anything I get lied to by a Comcast rep. I encourage you to write the Mn Attorney General. They will work with you to find a solution. Comcast MUST reply to attorney generals letters so this is a way you can ACTUALLY get help. http://www.ag.state.mn.us/ElectronicForms/ComplaintForm.pdf This is the link to a very simple complaint form. Only when Comcast has to take ownership for their bad customer service will they ever change. If they get 1000 complaints and it begins to cost them money they will change. Please feel free to e mail directly : Sarah DeZell Director of Client Relations and Standards Comcast 10 River Park Plaza Saint Paul, MN 55107 Sarah_Dezell@cable.comcast.com If you want to call: Secretary Sarah Mihalow Client Serv. Partner Talent Acquisition Comcast 10 River Park Plaza Saint Paul, MN 55107 651-493-5822 – Work If you are reading this from another state just Google" Attorney General" followed by your state and look for the complaint form on the attorney generals site.

In October my cable was off and they billed for that month, Nov., 1 I went to pay my bill which is $ 139 and change. The office on 18601 NW 2 Ave., a young man who work there was helping me at the machine when he put my card in it took $647.42 off my card big difference from $139 and change to $647.42. Miss DeJean manager of the office told me she will be able to take care of the problem, now for December they sent me a bill for $250.22, I have the basic cable plan with 200 channels HBO was not part of that plan but they added and I don't want or need anything else added to my plan. They gave me numbers to call and COMCAST WORKERS needs to understand without the many clients there would be no Comcast. The person who picked up my equipment in October didn't return the equipment on time so I got charged. I know if my bill was not paid on time they would cut the services, the problem is they will not return the $647.42 to my card or refund the payment by writing a check. There should be changes in Comcast not only for those using the equipment, but for those working in Comcast. When they want feedback I can't and will not give feedback. My name is Dessie Hart and my number is 786-315-1065 I don't owe this company that kind of money.

I called to cancel my Comcast service a month in advance. I explained that I wanted to switch my service on the 21st of September and that I wanted to make sure I was paid up until that date, but I didn't want to get a bill after that. Of course they sent me a bill the next month. When I called and asked why, the customer service lady told me it was their mistake and to ignore the bill. Next thing I know, I have a letter from a collection agency for the amount on this new bill. I called again. I was told it was a prorated amount for the partial month. I asked (politely) when the service was terminated. I was told that it was terminated on October 11th. They waited an extra three weeks and then billed me for it! When I asked to speak to a supervisor, the woman, whom I could barely understand, put me on hold three times while "trying to get hold of someone". When she came back on each time, she tried to get me to pay the bill by simply intimating that it would be an easier way to make it go away. When I explained that I would not pay it because I did not owe it, she seemed to be unable to understand the concept.

I had the worst Customer Service experience of my life on Saturday. I can't believe how unconcerned Comcast is with righting their failures. I have never had good working service since I was installed with my X1 box. If I knew the X1 box was so fickle I would have never switched from my old DVR box. I have had 3 techs come out to my home including my install and spent countless hours on the phone. My last experience just takes the cake though. Saturday, I was scheduled for a 10 am to 12 pm appnt. Comcast gave me three pre-calls in 5 minutes prior to my appnt. I missed the calls but called right back within a minute of my pre-calls and waited 20 mins to speak to a rep. I confirmed I was home and right after received another automated pre-call right after I spoke to the rep and again confirmed my appnt. By 12:30 I called back asking where my tech was. I spoke to a rep who told me the tech missed my appnt and I would now have to wait from 1-4pm. I asked her why I had to wait almost 5 more hrs for an appnt and why she couldn't just call the tech and see why he missed the appnt and if he can come to my house after his next job. The woman told me that Comcast could not speak to people in their own company to see where their techs are. I asked to speak to a supervisor. The supervisr got on the phone and was also no help. However, he guaranteed me that a tech would be out between 1-4 and my service would wrk. Well...... Around 5:00 I called back and was told not only did I not have an appnt scheduled that it was my fault because I missed my appnt. Supposedly, they said the tech came out and I wasn't home at 12:-3 PM. Mind you, the previous rep and supervisor didn't tell me this information. The tech said I had a brown door. I have a grey and a green door. Not sure where the tech was but he was obviously not at my home. I tried to explain this to the supervisor and he went on to tell me in an indignant voice who noted my account as if to say that person doesn't lie and I was lying. Then, the supervisor told me my appnt was just a ticket where someone would call me and reschedule my appnt. Then he said someone called me at 12:03 pm and left me a message. I didn't get a call at 12:03 pm from anyone nor did I miss any calls. So to make a long story even longer, I spoke to 4 people who all lied to me! And all of them tried to make it seem like I did something wrong. I asked the supervisor for another missed appnt credit for wasting 4 more hrs of my day waiting for a tech. He said technically, this was a go back so I can't get a credit. I said first of all, this isn't a go back because no one went the first time. and secondly, I was guaranteed an appnt and that's the only reason I sat at my house waiting for 4 hrs. The supervisor did absolutely nothing for me. So, I am going to go another work with poor internet, cable and phone. btw, my Comcast phone cut off while I was talking to him. The supervisor did thankfully call me back. Also, it took my almost 30 mins to load this page because my internet is almost unusable! So frustrated!!!!!!