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Comcast in Houston, Texas - Fault Modem Charge After Move

We rented the Comcast modem about 3 years ago for a couple of weeks. it did not work for us, we returned it. Comcast stopped charging us the rent. A few weeks ago we moved out and closed the account, we discovered on the bill, it charged us the modem cost. We called Comcast customer service a few times since no progress was made on this issue, today, the agent, named Shawn, with ID YP2 answered our call, he was such an unprofessional ***, claiming that Comcast never made the system mistake and refused the request for us to talk to his supervisor. it is shocking that Comcast had this type of untrained customer service employee.
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Review
#479055 Review #479055 is a subjective opinion of poster.
Product
Comcast Account
Michael: Hello FRANCIS, Thank you for contacting Comcast Live Chat Support. My name is Michael. Please give me one moment to review your information. Michael: Let me extend a warm smile to make your day even brighter! I look forward to helping you today. How's your day...
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6 comments
Anonymous
#836432

That was worth reading, lol. They'll do anything to make you pay a very high price.

I love it when then he includes it'll be less for 6 months, but the installation will make up for that.

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Review
#478856 Review #478856 is a subjective opinion of poster.
Service
Comcast Bundle

Comcast in Houston, Texas - Misinformation

I am in my first 30 days and will be stopping service. I kept asking what would be the charges in the 2nd year of the two yr agreement. The CSR said an additional $10, the chat rep said $20, I finally a week later received the agreement and it was $30. I was told I could change the plan within the first 30 days and still after several calls to the "loyalty" dept, I am still not changed to Blast Plus. Consumerist.com has a funny video about the Comcast reps. It is too bad you cannot trust anything their reps tell you. I have been writing the FCC about my experience. It will be a shame if the FCC allows the Time Warner merger which will benefit only the stockholders and NOT the consumers. From the postings I am to understand it will take several calls and about 8 weeks to get my "30day satisfaction" refund.
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Review
#478710 Review #478710 is a subjective opinion of poster.
Loss
$77

Comcast in Naples, Florida - NO REGARD FOR CUSTOMER!

I'm a 63 year old business owner, and have delt with many vendors over the years, but I have never been subjected to such horrific customer service as Comcast. I have a lot of patience, but I felt compelled to vent somewhere. Number one rule in business: "Do what you say you are going to do, when you say you are going do it." We customers keep you in business, but I guess when you have a monopoly you just don't care. Comcast is one of those companies so focused on profit, you need to call a "call center" in another country. We could use jobs here in America.
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Review
#478315 Review #478315 is a subjective opinion of poster.
I as a senior citizen am really upset over the latest stunt Comcast has pulled on it's customers. Here in Peoria, Il. Comcast has the monopoly over the airwaves. The first bone head move was to come out with the "black box" or digital adapter which you must have to...
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6 comments
LouSkunt69
#797944

You're welcome! I'm curious though, why do you want a stranger kissing any part of your body regardless of where it is?

I'm assuming you want me to put my lips on your rear end??

What a weirdo! And no, I don't work for Comcast.....

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Review
#476724 Review #476724 is a subjective opinion of poster.
Tags
  • Business tv guide channel
Comcast doesn't know the meaning of customer service. You either have to be an abject masochist or totally insane to ever order their service. After one month of trying to get hooked up I finally said forget it. you can't reach a real person and if you do they are...
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2 comments
Anonymous
#784296

I am so frustrated with Comcast. We have phone, internet and cable services.

Nothing has worked consistently since I moved in three months ago. I've spent literally hours on the phone with representatives trying to "talk" me through a problem over the phone only to be transferred to another department where we get to start all over again verifying all of the account information. When I finally do get a technician out they tend to be polite but I find they are not qualified to handle the problem, not certified to fix the weak signal to the house, and simply want to leave as quickly as possible to finish their day. Many of the agents I've spoken to on the phone can not deviate from a script and are completely clueless.

It has been a complete waste of time scheduling service calls.

A woman named Shirleesha actually seemed to really enjoy being of ZERO help and she refused to let me talk to anyone else finally pushing me over the edge. Bottom line, avoid Comcast/Xfinity!

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Review
#474891 Review #474891 is a subjective opinion of poster.
Loss
$960

Comcast in Chicago, Illinois - Horrible supervisor

My DVR would not work, so I called tech support to send a signal to hopefully get my movies I had saved on the DVR. When it did not work, I asked tech support how long the DVR's last. He did not know, so I asked to speak with a supervisor. I asked Paul the supervisor on Sunday Jan 26, 2014 at 8:25 pm central time (I hope conversation was TAPED) and when I asked Paul how long the DVR's last....his comment was "Do I know when a person is going to die?" REALLY???? you would compare a human to an electronic device?????????? What an ***.....I have never had such disrespect from a supervisor!!!!!!!!!!!!! He should be fired!!!
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3 comments
Anonymous
#788022

So because they couldn't tell you exactly when DVRs stop working you get butthurt? Why was this escalated to a manager exactly?

Anonymous
#788020

You really know nothing about anything if you expect a concrete answer to when a device will die. There can be many reasons that a piece of equipment fails to work properly.

The hard drive may have become corrupt, parts overheat(especially since most people put their set top boxes in enclosed spaces, leading to heat becoming trapped), or software glitches. Electronic devices, like people, can die of many different complications.

I would say that his rhetorical question was apt for the situation. Grow up.

Anonymous
#786881

The best description of xfinity is " a pig with lip stick"......it's still comcast :p

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Review
#474824 Review #474824 is a subjective opinion of poster.

We all know Comcast customer service is bad, but...

Contacted Comcast to add a land line to my existing internet service. The tech arrived an hour early and talked me out of it!! Stating I would have to remove my current home security system and have the service replaced my XFinity Home Protection. Reasoning that if I lost power the Comcast system would not function as intended with my current system. Why would they offer an incompatible phone service? and... I wonder why he was an hour early? It amazes me this company is still in business, I never seen worse practices. It appears not only are they uninterested in keeping current customers, but they don't "really" want new ones either. Not really a complaint but very odd indeed. I guess another provider in the area would be better anyway.
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1 comment
Anonymous
#790123

He could havevlied instead..installed the line and left you with a mess...he also coyld have been a no show....i am sure he would have come back if you did not want him there early. Maybe the next tech will lie and leave you with more problems so you can be happy

Review
#474717 Review #474717 is a subjective opinion of poster.

Comcast - Harassing me claiming debt through Credit Protection Assocation L P

I have been repeatedly contacted by mail by a debt collecting company hired by comcast called Credit Protection Assocation L P.They have claimed that I had a previous comcast bussiness account that was closed before an year, and I owe them $315 for unreturned equipment. I called comcast customer care team numerous time to resolve this matter, each time Comcast saying me that I dont have any debt!!.The last time the comcast support even gave me a confirmation code that I dont have any debt.. But, still i am getting these mails.i wonder how can they do such mistakes and pass on such informations to the debt collecting companies.
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Review
#474342 Review #474342 is a subjective opinion of poster.
Service
Comcast Customer Care
Loss
$315

Comcast - The representative was rude.

I had sent him an email, he asked for my address and never got back to me. Finally he called and asked for my SSN, and credit card number. I only said that I wasn't feeling comfortable saying it over the phone, and I would prefer to provide the information to the person who comes to set up the system. His tone was rude and harsh. He was kind of bullying me. I finally gave my SSN and CC information over the phone, about which I still feel uncomfortable. If I had a choice, I would stay with RCN, these guys are nice, and professional. But my building only accepts comcast. After he got all my personal information, he said he would get back to me - again didn't mention a time - and still I haven't heard from him. I will talk again to the manager and if I have any choice, I will not stay with comcast. I am not going to pay somebody to be rude to me. If he hates people, he shouldn't work with people. I wish you would invest on training your employees on how to talk to customers. People have a choice, they can just choose another service. I am very disappointed, and pissed off that I have to get comcast.
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4 comments
Anonymous
#792893

I've setup 4 comcast accounts in the last 12 years and I'm sorry to tell you this but they never ask for a credit card number. I think he never got back to you because he used that info to book an all expense paid by you vacation.

I'd keep an eye on your credit report if I were you. You should never give your personal info to someone who calls you.

Ask for their extension and call them back on their listed business number. If they can't or unwilling to give it to you report them to the police.

Anonymous
#790125

Oh my goodness they want proof of who you are to put in a secure system tather than tell a technician who will write it on paper and can pass the information along to others or drop it or throw it away in a public place to be stolen...shame on comcast for keeping your information secure...the phone reps will never have access to that unless they write it down...then the call is documented and the workers information is easy to find and he or she can be found...shame on them for not allowing you to give private information to someone in a comcast uniform....where do u live...i will come over with a fake comcast id and uniform so i can get your credit card number an ssn...i could use some extra money

Anonymous
#788024

Mike is entirely right! If you don't like giving out SSN and credit card number to start services you can always just use an antenna!

How rude of them to ask for your SSN and credit card info. Total horrible customer service! They're supposed to believe us when we tell them that we have good credit and pay our bills on time!

Unacceptable!

On the other hand, I've been watching nothing but public service announcements via my antenna and haven't looked back.

MikeBrady
#782241

You don't say if you already have a Comcast account. If you are trying to set one up, you definitely need to provide your info.

I have never heard of handling that through the service person.

You DO have a choice - don't get anything. Use an antenna or pay for city-wide wireless broadband if you just need internet.

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Review
#474327 Review #474327 is a subjective opinion of poster.