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Comcast - Horrible Service with Outages and Poor Communication

What a horrible service provider, never in my life will I subject myself to them again. My apartment complex uses Comcast and after 2 years of nothing but trouble with them I can safely say that they are my most hated company. Weeks and weeks of interrupted service, both cable and internet last year. Have to deal with multiple people to get a problem fixed. Nice customer service reps on the phone, but mean technicians who do site visits. HORRIBLE communication, if I gave my correct phone number and it was recited back to confirm, then WHY would a technician call a different number and claim no answer?? I cannot wait to be rid of this company forever. Waste of money.
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ID
#408636 Review #408636 is a subjective opinion of poster.
Location
Baltimore, Maryland
Service
Comcast Internet Service

Comcast - Fraud and lying reps

I swear I have never in my life dealt with a company so trashy.I have worked at a call center for years frim being a CSR to being in management position. I would have steaighten my CSR in a heart beat if they acted and sounded like the ones at comcast. I have been blatenly lied too, over charged for *** service. I can't even tell you how many times I have spoken to "supervisors" if it was up to me i would have sent them to eat *** years ago but my apartment complex doesn't allow any other company. the Worst company on this,earth.. Stay Away from them if you can. save yourself the headaches and money.
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ID
#408363 Review #408363 is a subjective opinion of poster.
Location
Nokesville, Virginia

Comcast - Changing my service without my consent

Comcast has now forbidden me to fast forward while watching an on demand movie. I pay extra for this service and now has limited my features without refunding me for it. Honestly, between the poor service and now limiting my features I've just about had it with them. Seems every month more and more advertisements pop-up during the movie so that it interferes with the picture. Every month there's more commercials interrupting your program/movie. There should be some kind of legal control to prevent a monopoly company from manipulating customers service without consent. Honestly, I have never been more sincere, CLH
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2 comments
Anonymous
#682442

First of all, On Demand is a free service and you're not paying extra anything for it. I'm a former Comcast customer servicr rep.

Look on your bill genius and you won't see any charge for On Demand or Fast Forwarding. What you need to do is read. Not all programs can be fast fast forwarded. When you watch certain programs it'll say, this programs fast forwarding feature is disabled.

Its the networks decision as to whether a program canbe fast forwarded in On Demand, not Comcast.

I'm so glad.I don't work for Comcast anymore. I use to hate when nut cases like you would call in all irate b/c of their own stupidity.

Anonymous
#655949

Lol on demand is a free service! You don't pay anything for it! Stop crying!

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ID
#408026 Review #408026 is a subjective opinion of poster.
Location
Delray Beach, Florida

Comcast - Ghost Modem Billing

FRAUD .... AND THEY 'GOT IT COVERED'!!! My wife is a technophobe. And she pays the monthly bills in the household. When she saw the billing for 3 modems, she assumed that meant the Comcast box associated with each TV. WRONG. I asked to see the bill, curious as to why this service that beyond internet access I barely use, to ascertain why the cost seemed to *** slowly but surely upward. It seems they keep increasing fees to finance infrastructure to reach more new victims..er..customers. THEN, I discovered they were charging me $7.00 per month for 3 modems. Comcast knows full well only a single (one) modem is necessary, yet they continued to charge me for modems I do not have FOR YEARS! As modems fail or are replaced for service upgrades (I added digital phone) and are carted off by the serviceperson, they continued to charge me to rent them. FOR YEARS. I call them and they tell me, after 2 hours on the phone, they will calculate the amount and credit my account. They decide $27 is enough! This represents less than 5% of the true amount. Then, someone named "Queen-Evie" from Comcast writes back and says in part, " As for getting a refund for years of overcharges they (COMCAST) have an out for that. The lawyers got it covered when they crafted the agreement. The customer is responsible for checking the bill carefully each month so mistakes can be quickly dealt with," They "have an OUT for that" and the "LAWYERS GOT IT COVERED". THIS SEEMS TO SAY THAT IF YOU CANNOT UNDERSTAND OUR COMPLEX, CONFUSING BILLS, COMCAST WILL BENEFIT FROM YOUR LACK OF UNDERSTANDING. Comcast knows full well that their service in the vast majority of cases only requires a single modem. They are aware they are over-charging and choose to persist. I think not! Once I dig out my past bills (my lawyer wife is bad at technology but a meticulous file keeper) I will calculate the actual credit and take them to Court and let a Judge decide if they "Got it covered". "QUEEN-EVIE" (sic) will eat those words and comcast will pay. Advise all who read this check for modem rental charges for more than one modem. If you have had a modem replaced for any reason, you are likely paying rent on both the working modem AND ALL THE OTHERS YOU MAY HAVE HAD IN THE PAST. Can you say, CLASS ACTION SUIT? I'M GUESSING THERE ARE THOUSANDS UPON THOUSANDS OF THESE ERRONEOUS CHARGES PILING UP IN THE COMCAST BILLING SYSTEM. IT IS THEIR TURN TO PAY!!!
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1 comment
Anonymous
#674174

You have to return the additional modems or boxes in order for them to come off of your account. There are customers that need a separate internet connection and use two modems.

ID
#407936 Review #407936 is a subjective opinion of poster.
Location
Alamo, California
Service
Comcast Bundle
Loss
$500

Comcast - Refund

I left Comcast for Verizon because of shabby service. TV and internet were always cutting out and they just couldn't seem to fix it. . Now! they own me $57 dollar refund, for 4 months i've been trying to get it back they just give me a run around. Everey CSR say the refund is in the process. . if i owed them that money for 4 months they would have shut down my service, not that it would be a big deal, it didnt work right anyway. The CSR refused to send me to a supervisor another time a CSR put me on hold for over 30 minutes, I hung up after 33 minutes
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ID
#407924 Review #407924 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania
Loss
$57

Comcast - Customer service lied

Here is the email I sent them with my problem. I am beyond disappointed with your customer service. I did not think it could get worst then what it was but it did. Let me start from the beginning. Wednesday I came home from work, and my internet and cable were off. I called Comcast and they refused to talk to me because the account was in my father's name. This has never been a problem until now. I could not understand why it was a problem, and so I was extremely upset. I called the next day Thursday, and the guy said he could talk to me about the account and that the problem was we had not paid our bill in over 50 days. He told me that the last payment was made on April 21 or 22. ( Problem 1. I was told by one person they could not help me with my account, and another person decided he would help me with my account. 2. I was told my account was 50 days past due but there was a payment made less then 30 days ago?). So he told me to make the minimum payment of 170.00 to get the cable and internet back on and that is what I did. On Friday, I get a call from a lady telling me that my dad is trying to create another account elsewhere and that is why my cable and internet got turned off at my house. She said it was going to be turned off again in a few days. I was notified of this issue late Friday afternoon. It was to late to get to the Comcast office to try and take of the problem at all. I came home yesterday which was Saturday to find it off again. I do not understand why I was told I had to pay 170.00 towards the bill when that was not the problem ( you can see I made the payment, and it was not my dad by looking at the credit card used), especially since it was turned off 2 days later for a whole different problem. I also do not get why I was given less then 24 hours to try and fix the problem. Yes the account is in my father's name, but there were multiple stories told to me by your customer service, and now I am out 170.00 because that was not the issue at hand. Since the account was turned off at my house, we have to find a new provider, and I can tell you I will not be using Comcast. I do not feel like Comcast handled this account in a professional way. The bill has not been paid by my father in over ten years, but it has been paid by us at the address the account is listed. Your company should know this because you made him bring papers to your office showing that he has not lived at the house where the service has been for 3+ years.We should have received some sort of notice that the account was being shut off before it was the first time. Not only was there multiple miscommunications amongst your team but I was told I needed to pay 170.00 to get the cable and internet turned back on and this was not the problem. If all this trouble did not happen with the turning off of the cable and internet at me house, I can say I would have reopened a new account with Comcast, but I will not be. I do not expect to get a refund for the 170.00 I was told I had to pay in order to get my cable turned back on ( which was not the case) but I sure hope you get your staff aligned and on the same page on what company policies are. I also hope you can learn to notify people before you turn their cable and internet off. We are property owners and we are encouraging our tenants and everyone we know to steer away from your company. I do not see why customers should support a company that is not honest, nor do they care about their customers. I thought you would like to know about the miscommunications across your team, Sincerely, A person who is out 170.00 ( which was a total mistake on your end), and a person who will not be starting my new account with Comcast.
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ID
#407915 Review #407915 is a subjective opinion of poster.
Location
Saint Paul, Minnesota
Service
Comcast Internet Service
Loss
$170

Comcast - A simple Internet/Cable hook up took over 6 weeks+

A request to hook up my internet/cable service was made 6 weeks ago. An engineer was on site & told me there is no signal in the house & I have to sign a buried service request form which I did. After 3 visits to the local Comcast server center + 6 phone calls last over 3 hours + drive twice to the site each took 2 hours, no one in Comcast could tell me what's the issue for delay. I was pushed among 5 different group each told me that's Not their problem. Looks like my problem is stick with Comcast for the past 13 years. Any one in Comcast who care about customer may wish to get back to me at least for an update.....
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ID
#406798 Review #406798 is a subjective opinion of poster.
Location
Seattle, Washington
Service
Comcast Tv Service
Loss
$3000

Comcast Call Center in Panama is a Disaster

Comcast Call Center in Panama is a disaster. Filed service request on past Saturday. Technician supposed to show up Tues afternoon. Did not show. Called Comcast Service and they said they had no record of original service call. Rescheduled apt but they refused to give me a Confirmation #. Said it was in their system. I mentioned that they already missed one appt. Asked to speak to supervisor. Attendant refused. Told her I was going to contact State of Florida and another person came on phone. Said hold on and then hung up on me. The call center is in Panama City, Panama. Unbelievably poor service from the Comcast Call Center in Panama.
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ID
#406481 Review #406481 is a subjective opinion of poster.
Location
Wellington, Florida
Service
Comcast Internet Service

Comcast - Lying Reps

We have been without the services we are paying for about a month and a half. Several calls were made to them about our service. We replaced 3 boxes in our home.Went through all the trouble shooting drills they kept telling us to do. A service tech was scheduled to be here on Sunday between 3 and 5 pm. It was going on 8pm when we called back and they said they would be here. Well after another call to them after sitting here wait 6hrs. They say they are not coming because the problem was up high on the pole. A boom truck will be here on Monday. I got mad and said if you already know were the problem is why have you run us all over the place getting boxes. Why did your *** reps tell us to be patient they would get here? I told them if it wasn't fixed by Monday and our bill wasn't adjusted then they can turn it off. The *** rep said I can help you cut it off right now. We have had them for years and they want to treat us this way. Comcast you better get your act together.
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ID
#405954 Review #405954 is a subjective opinion of poster.
Location
Jonesborough, Tennessee
Loss
$80

Comcast - Employee

I've worked for comcast for 17 yrs and I'm really really disgusted by what I'm seeing around me with a co- worker. She's a new tech by the name of sandy she just transferred here for a previous comcast location. I'm digusted with her actions toward another co- worker. I've been married 24 yrs and to see a married women acting like she is toward another co-worker is disappointing. We uphold code and ethics and take pride in comcast. I'm afraid if her gallivanting continues with the co- worker this will result in a bad review from comcast due to such things as sexual haressment against the company. I hate to bring this to your attention but this cannot be tolerated especially if its happening at the work place thru emails or text messaging I hope this matter can be brought to your attention professionally and swiftly. This makes an unhealthy environment for other employees and if spouse was to figure this out could meen also trouble thank you for the time and felt I had to bring this to HR to handle the situation before it gets to far out of hand. Thank you for your time concerned employee.
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ID
#405887 Review #405887 is a subjective opinion of poster.
Location
Englewood, Colorado

Comcast - Very very very poor service and all lies

Service was scheduled to be turn on 5/4/13 between the hours of 8am and 10am the Comcast rep came out and installed the svc with no communication on nothing he was doing. He did a great job a with leaving big mess in every room, leaving loose wires all over the place running across bedroom floors making it dangerous for my 1 and 4 year old daughter to fall and hurt themselves. He also left loose wires outside where the neighborhood kids can trip and fall if they came in our yard. Rep also has wires running in our neighbors yard as well without their knowledge. He left without explaining internet, remote,etc. After rep left, we talked to 6 supv PROMISING they would get someone back out here same day so we caoulf pay our mortgage online before the deadline which would result in 150.00 late fees, Comcast said not to worry amd assured us a rep would come back out here that same day so that we could pay our bills. As of 5/5/13 @ 11:30, we are still waiting on that tech to show up with no explaination as to why he/she hasnt come out. PLEASE CONTACT US! Carlos Sampson 713-306-4658
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ID
#405848 Review #405848 is a subjective opinion of poster.
Location
Houston, Texas
Service
Comcast Internet Service

Comcast shady billing practices and *** customer service

I bought my own Motorola DocSIS 3.0 cable Modem in 2010. For some reason they keep trying to claim my modem is owned by them. According to the rep I just chatted with, they never corrected the ownership listing in the billing part of the system the last time I dealt with this, over a year ago. If they weren't the only game in town for hi-speed internet I would have dropped them the month after this started, way back in 2011!!!! I can't understand why their billing system/auditors doesn't check with their inventory system on equipment. They could just as easily NOT be charging someone for equipment Comcast owns as they can charge for equipment a customer owns. Bad system integration, they need to fix it so their CSR's and customers don't have to deal with all the headaches!!!
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ID
#405357 Review #405357 is a subjective opinion of poster.
Location
Atlanta, Georgia

Comcast does not honor 30 days money back promise.

My first comcast internet experience is really an unpleasant one. The service was installed on 02/11/2013 at 6 PM. But due to many times of failing to resolve some billing disputes (one of them was the service protect plan that I never authorized), I had to call their resolution team to cancel the service on 03/13/2013 at 2PM. They finally agreed to remove the over charges on 4/30/2013, after over a dozen times of phone calls and chattings. But they refused to pay me back my first month's payment, even though the service was within the first 30 days.
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ID
#404903 Review #404903 is a subjective opinion of poster.
Location
Atlanta, Georgia
Loss
$43

Comcast - No customer service

You can call all day and the customer service line will never connect you to a real person but it will take a few minutes before it tells you this and automatically disconnects you so you waste even more time. There is no way to find a phone number to call a store directly, only the 800 number that never connects you. If you decide to try to use the live chat with one of their employees they won't be able to speak English or help you with anything except to tell you to call the 800 number. All I want to do is cancel my service. I'll never be going back. Comcast is one of the least customer friendly companies I've ever had the misfortune of dealing with. Get direct tv or dish or some other provider. Anything would be an improvement over this.
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ID
#404290 Review #404290 is a subjective opinion of poster.
Location
State College, Pennsylvania
Service
Comcast Tv Service

Comcast COLLECTIONS

Comcast owed us $100 approx. from an account disconnected and guess what, they continue billing us for the closed account. they then put us in collections for the account they were billing which did not exist. They still had not credited us the $100. After battling with them and the collection agency for months we resolve this. Then they do this a second time and now we are being denied loan for going back to school because of their carelessness. My husband school starts in 1 month and he may loose his admission and his entire career because of them. This is what you get for wanting Cable and internet. Highly unprofessional company. They always messed up our bills. We always had to spend hours each month with them to get it corrected. They surely have a law suit coming their way.
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ID
#403190 Review #403190 is a subjective opinion of poster.
Location
Bluefield, West Virginia
Product
Comcast Account