Comcast Reviews and Complaints
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Comcast Service Transfer Review
Two days now trying to transfer service a nightmare people keep passing us around no help really something needs to be done a company should not be allowed to treat people this way
Comcast Service Transfer
Comcast review in Baldwin, New York: WORST COMPANY EVER!! RUN FARRRRR AWAY!!!!
My feedback on Comcast/Xfinity is that it sucks!!!!! The customer service is horrible, and nobody seems to know what they are doing. I was on live chat with a girl earlier today and she literally took 6-7 minutes in between each question that I asked her only to come back not answering the question at all. I got so frustrated with her that I disconnected with her and called in. The people in the billing department were just as rude and horrible. I was told since I got your service in December that my installation fee of 66.50 was only for 3 months which I paid and it shows that on my paper, however, today a lady told me that she don’t know who told me that because my installation for 66.50 is for 6 months. Like WHERE THE *** did that come from. After arguing back and forth with her I decided to do what was best and CANCEL my services. I can’t keep dealing with LIES from Comcast representatives/ Comcast in general. Not only are they RUDE but NO ONE seems to know what they are doing!!!!!!
Comcast review in Wabasso, Florida: Back from Vacation - still no internet
Where to begin. Mistake No. 1. The vacation hold was done incorrectly so while I was overseas I was billed for a month I didn't use. When I returned the Comcast computer thought I had another month on the hold and wouldn't release it. That got sorted out, sort of. Now Comcast is claiming the service in "my area is degraded" since April 28 and that is why they can't get me connected. Rubbish. My neighbor has Comcast and he has no problems getting on the Internet. They refuse to send a technician out to my house. Even the retention specialist had the nerve to hang up on me. I do not swear or use inappropriate language. I deserve courtesy. They are about to lose me to another service. I've had enough.
Comcast Internet Service
Comcast - can't get service
3 visits to service centers4 phone calls And no service. We bought a condo as a vacation home and are trying to get cable through Comcast. Each contact gives us different info. We went to a service center and were told that we couldn't get service because the previous owner didn't disconnect the service and he needs to return his equipment. We said that we don't the know the previous owner and it is not our responsibility to get him to return his equipment. We were told that we were out of luck; that we couldn't get service until he returned the equipment. The second contact was a phone call and we were told that the city where the condo is located is not serviced by Comcast. They have to send a technician out to see if service could be provided. This is untrue as Comcast is the provider as our new neighbors all have Comcast as well as local businesses we have patronized. The third contact was a phone call and we were told that the situation is called a duplicate of service and we have to prove that we own the condo by bringing our deed to a service center. We could get the boxes mailed to our permanent home for $10 but we were told no sense doing that since we have to go to a service center anyway to show our deed to get our boxes. We were told that we could go to any service center to get our boxes; one nearer our home and not one necessarily near the vacation home. The fourth contact was another phone call to make sure we could go to any service center and to make sure that the one we chose was the nearest one to our home since it was difficult to find out on the website. We were told yes to both. The fifth contact was to the service center near our home where we were told that we have to go to a service center nearer to the condo. The sixth contact was a phone call and I got a supervisor. He said that the boxes can't be mailed to our permanent address and it can't be mailed to the condo because we are not there to accept delivery. He said that he could send a technician on a Saturday (since we are not there during the week) for $50 so we wouldn't have to go to a service center to get our boxes. Or we could go to the service center in the town where the condo is located but only during the week since it is closed on the weekends. I told him that the service center was destroyed by Hurricane Sandy and didn't reopen. He said the he has it listed as an open service center. The seventh contact was to the service center that we were told is open. It closed in Oct. 2012 when Hurricane Sandy hit, was open for a few weeks in temporary trailers which were taken away and all is left is an empty building. We have given up as we have spent too much time on trying to get service and it should not be this hard to get service. We were potential new customers, we contacted them to get their service and got no satisfaction. Our solution is we bought an antenna and receive more than enough channels to satisfy us. We are happy now because the antenna cost us $20 so we have save money.
Comcast - Channels Review from Hartford, Connecticut
Any one who has comcast I suggest you immediately change I was told that my bill was going to be lowered by getting rid if my show time and a couple sports channels. They have instead taken away both those plus 20 other regular channels and all my HD channels. When I called to get it fixed I was out on hold for an hour and a half and told I can get my services back with out show time for $17 more which is $5 more then I was paying with show time. When I asked to talk to a supervisor of the supervisor I was told they didn't have the number and I would have to call back during business hours to wait and go through the chain of people AGAIN. And then when I got upset about this because they refused to tell me their name or their supervisors name they put me on hold and left me there. PLEASE change and go with anyone else before they put you through this unnecessary bull ***. I will be calling a supervisor and writing a letter to the head of the company.
Comcast review in Gillette, Wyoming: Late payment fee after one and only missed payment.
Commiecast billed me $9.50 for my one and only late payment after many years of being an honest and dependable customer. Customer service agents are not available 24/7 as they used to be and live chat complaint went 15 minutes without a response. Commiecast is the Standard Oil of today. NBC owns Commiecast and Commiecast recently aquired Time/Warner. It's time for the government to step in and not allow Commiecast to control too much of the cable TV market. They will get a call from me with a promise to disconinue Commiecast and see what their competition Dish network or Direct TV can offer me, if Commiecast does not credit my next bill for $9.50. Greedy commies!
Comcast review in Minneapolis, Minnesota: Multiple Trips And No Resolution
The fall of 2013 I ordered Comcast cable and internet. The wrong boxes were installed. I took a day off work (day 1) to wait for someone to come out to install the right boxes. The tech shows up with no equipment so I call Comcast and they tell me those boxes are on backorder and 6 months later I still don't have the service that I ordered. April 2014 I move to a new home and conxidering all the issues I had with Comcast never giving me the tv service I ordered I switched to Directv and decided to keep Comcast for internet only. I schedule my services to be disconnected at my old house on April 4 and have a tech coming on the 5th to install my internet. The tech comes out on the 5th so I take the day off work (Day 2). He gets there and ways he can't connect the internet and calls a supervisor. He tells me a supervisor will be at my house in 90 minutes and he's going to lunch and will be back. Three hours later, no tech and no supervisor. I call to find out what's going on and Comcast says they will submit a complaint ticket and I will receive a call within 48 hours. Nobody ever called me and after a few days I called back to find out someone was coming on 4/17 to run a new line. I would have never known this if I hadn't called myself. Now I have to schedule for a tech to come and install my internet AGAIN! I make the appointment for them to come out on 4/25. The tech shows up and calls me from my house (I had my son come over to let him in...Day 3) to ask where the main box was for the tv's and phone. I told him I cancelled tv and never had phone service and just needed the internet installed. 10 minutes later my son calls and tells me the tech left without doing ANYTHING!! I immediately get on the phone with Comcast to find out what's going on. After being transferred three times I get connected with a woman that "promises" me this will be taken care of "tomorrow" 4/26 between 1-5. During this conversation I had to repeat AGAIN that I was only having internet installed and not tv and phone. At 3:30 on the 26th I call to make sure my promised appointment was still on and the person I spoke to had no record of an appointment being scheduled for my tv, internet and phone. I tell her I want someone at my house today to install something I should have had done a month ago. She tells me there's nothing she can do and will have a supervisor call me. I get transferred two more times and now two days later, still no calls from Comcast and no idea when I will have internet in my home. During two of my very upset calls I asked to speak to a supervisor and the associate both times told me there is nothing they will do for you that I haven't already done. So a month later after approximately two hours of on holds and phone calls and 8-10 hours of waiting at the house for absolutely nothing to happen and people leaving without doing or saying ANYTHING and never coming back and nobody returning my calls, I have NOTHING to show for it but numerous headaches and a $100 Sprint bill because I had to order hotspot service in order to get internet. This is the worst customer service experience I have EVER had. Comcast employees have no idea what they're talking about. They obviously don't put notes in their system and after multiple transfers on the phone nobody still has a clue.
Comcast review in Miami, Florida: WORST EXPERIENCE EVER!!!!!!!!!!!
I have NEVER had such a nasty experience with anything that I have with Comcast! Here is the story: I was living in a condo where the cable was included and I have to pay only for the internet. I chose Blast Internet and was paying $34.99 per month plus all the fees. The total bill was $43.47. In the begging of April I was moving to the new community. I called Comcast to set up the move. The representative informed me that the cable is not included anymore, and asked me what services I want to have. I told her, that I want to keep my Blast internet as to the cable I only watch TNT, FX, SYFY and NBA. The representative told me that this channels are in the Digital Starter package and the price for the internet and this cable will be $54.99 + fees. I agreed even though I couldn't understand why the bill is so high. I will be paying now $73.47 for internet + cable TV with Digital starter package. My services worked for 3 days, after that everything went OFF and it says: Requires Activation. Called Comcast 5 times to do the activation – nothing helped. Finally they said that the technician has to come over to see what’s wrong. The technician came on April 23. Mind you, I was without service for 2 weeks already. The technician has to re-wire the house, because however connected it the first time made a mistake! Also the technician informed me that I have only Limited Basic TV. I was really frustrated. Called Comcast AGAIN!!!!! Spoke with really nice representative who informed that the $54.99 per month is a promotion for Blast Internet + Limited Basic TV! I was like: ‘But that’s not what I was told!” He apologized and told me that he will contact the Resolution department so they can fix the situation. The resolution department then informed him that even though they don’t have the package for this price – they will create the package specifically for me, so I will have Digital Starter TV + Blast Internet for $54.99. The representative informed me, that Resolution department will create a package and will take them 1-3 days and they will contact me. NOBODY DID! I called the Resolution department on April 25 to check the status. The representative was really nasty and told me that the only was he can do it is for me to pay $89.99. I got frustrated and told him, that the previous representative assured me, that they can do it and about the price and also they he was in contact with the resolution department. “That’s not true! I apologize for miscommunication……….” And so on and so forth. I asked to talk to the supervisor – He said that the supervisor is not available and he can create a memo, so that the supervisor will get back to me within 24-48 hours. Guess what? Nobody did get back to me. Today is April 28, I will pay for this month service which I didn't have $73.47. I called Comcast again – got the same response about $89.99 + fees. Comcast is ripping people off. In my new community Comcast has internet monopoly, so not any other company can provide the internet service. And as everybody knows, only when you bundle you can get the decent pricing. My friend lives in North Miami – she is paying $64 for Blast Internet + Digital Starter package (fees included). And since I live in the community where Comcast has monopoly – I will pay $105 per month for the same services!!!!! BIGGEST LEGALIZED SCAM EVER!!!!!!!!!!!!!!!!!! AWFUL CUSTOMER SERVICE!!! COMCAST IS RIPPING PEOPLE OFF!!!!! I would gladly cancel the service, but I can’t, because nobody will be able to provide internet for me. I'm stuck with Comcast! After so many years with Comcast this all came as a nasty surprise! I was really under the impression that Comcast has nice service in all areas!! I was mistaken!!!!!!!!!! I would NEVER recommend Comcast to anybody and will definitely post my story everywhere!! What and awful, nasty and frustrating experience!!!!! BAD BUSINESS!!!! AWFUL COMPANY!!!!!!!
Comcast review in Olathe, Kansas: Fed up with incompetence
This is the most incompetent Cable/Internet provider I have ever had.The only thing that is consistent with this company is the error plagued bill every month.We called them today to make a payment and the rep argued with us that our service had been disconnected and needed to charge us a reconnect fee(our service was not disconnected).Every month our bill is inflated with bull *** charges and every month we have to dispute the bill.I feel sorry for the people who just pay their bill without checking it for accuracy because guarantee they are paying for more than they are receiving.I will be so glad to move to another area so I can have the option of using any other company than this mediocre one.
Comcast review in Wilmington, Delaware: Email access removed prematurely after stopping service
On the Comcast web pages, on the internet, and on advertisements, Comcast advertises that it provides excellent customer service. I will describe an example of just the opposite below, in chronologic order, and this example is just one of many providing evidence of very poor customer service. 1. On March 28 2014, I stopped my Comcast service in my Wilmington DE home because of a planned move to Tampa. About two weeks before, I had been in contact with Comcast customer service by phone. I was instructed that it was too late to send me the prepaid boxes to return my equipment [I needed to contact Comcast at least one month in advance to permit enough time for boxes to arrive], so I would have to endure the long waits to return the equipment in person. 2. At the time of my phone contact, I was instructed that I would have 30 days of continued email usage of my Comcast account, though my other services would have been stopped. 3. On March 28 2014, I returned my equipment to the New Castle DE location. The wait was about an hour. I asked for a final bill to pay and was informed that it had not yet been calculated. I was told that this hour wait was relatively short compared the usual wait times. 4. Between March 28 2014 and April 7 2014, I continued to use my Comcast email. Remember that I was told that I would have 30 days usage after stopping the other portions of my Comcast service. 5. Abruptly on April 7 2014 my Comcast email access was ended, after only 10 days usage. 6. Between April 7 2014 and April 9 2014, records will show that I spent over 3 hours on the phone and on line with a variety of Comcast service representatives about the end to my Comcast email access. I was told that it was a “glitch” in the Comcast system that my email access was ended prematurely, that I was correct in that I should have had 30 days access, that I could not have my account reactivated since that was not the “Comcast” system, that my access had been cut off because of a $72 unpaid bill [which was my final billing and which I had tried to pay in person but was told was not yet “ready” in that the final total had not been calculated], and that there was no way to get my access back. As I explained to all the technicians on the line, two of whom took a deep interest in my problem because they understood that I had not had enough time to notify all my patients and others about my email change, this early premature abrupt end to my email access had disrupted my life and that of many others. One very aggravating technician kept telling me “….to tell you the truth”…. as if to say that she were lying all the time in the prior hour during which she had been trying to deal with the problem. 7. I intend to post this letter on line to warn others about dealings with customer service at Comcast. I intend to send this note to the committees investigating the upcoming potential Comcast merger to indicate the type of service that is currently received from Comcast as it surely will only get worse with a merger. Comcast clearly is uncaring, unwelcome, rude, disrespectful and of course not truthful. The service that I was promised was discontinued prematurely. The explanation was that it was the “system” for which no one took responsibility and no one had the ability to change. Some of the technical support agreed that the policy was to give me 30 days email usage but had no good explanation as to why the service had been cut off. Some service personnel with whom I dealt promised to call me back as they worked off line on the problem and of course, they never called me back. At the old MBNA in Wilmington DE, there was a saying above each hallway entrance that each employee should treat each customer as they would want to be treated. Comcast employees and executives should put themselves in that position as well. So I ask the question: would each Comcast employee like to be treated as I have been treated? Cordially, Michael E. Trigg MD
Comcast Technical Support
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