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Comcast in Olathe, Kansas - Fed up with incompetence

This is the most incompetent Cable/Internet provider I have ever had.The only thing that is consistent with this company is the error plagued bill every month.We called them today to make a payment and the rep argued with us that our service had been disconnected and needed to charge us a reconnect fee(our service was not disconnected).Every month our bill is inflated with bull *** charges and every month we have to dispute the bill.I feel sorry for the people who just pay their bill without checking it for accuracy because guarantee they are paying for more than they are receiving.I will be so glad to move to another area so I can have the option of using any other company than this mediocre one.
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1 comment
Anonymous
#820413

Just quit them and switch (if another Service provider is your area

Comcast spams this on some sites on the WWW:

We're sorry about your issues you are having

Please go to twitter and type in the new tweet field @ComcatCares

In translation:

We did this to spam ***. We are (NOT) sorry about your issues you are having with our services Please go to twitter and type in the new tweet field @ComcatCares Oh, wait we will *** it up And the IRRITATING "COURTESY" Notices are *** making people get irritated having to drag it on every single site How to fix: Track down location of one of the services GO THERE SPLASH WATER WITH AN BUCKET *SPLASH* Watch the fireworks!

(The Server SPARKING AND GETTING ENGULFED in flames) Don't forget the popcorn! ;)

Review
#484526 Review #484526 is a subjective opinion of poster.
Tags
  • Inflated billing

Comcast in Wilmington, Delaware - Email access removed prematurely after stopping service

On the Comcast web pages, on the internet, and on advertisements, Comcast advertises that it provides excellent customer service. I will describe an example of just the opposite below, in chronologic order, and this example is just one of many providing evidence of very poor customer service. 1. On March 28 2014, I stopped my Comcast service in my Wilmington DE home because of a planned move to Tampa. About two weeks before, I had been in contact with Comcast customer service by phone. I was instructed that it was too late to send me the prepaid boxes to return my equipment [I needed to contact Comcast at least one month in advance to permit enough time for boxes to arrive], so I would have to endure the long waits to return the equipment in person. 2. At the time of my phone contact, I was instructed that I would have 30 days of continued email usage of my Comcast account, though my other services would have been stopped. 3. On March 28 2014, I returned my equipment to the New Castle DE location. The wait was about an hour. I asked for a final bill to pay and was informed that it had not yet been calculated. I was told that this hour wait was relatively short compared the usual wait times. 4. Between March 28 2014 and April 7 2014, I continued to use my Comcast email. Remember that I was told that I would have 30 days usage after stopping the other portions of my Comcast service. 5. Abruptly on April 7 2014 my Comcast email access was ended, after only 10 days usage. 6. Between April 7 2014 and April 9 2014, records will show that I spent over 3 hours on the phone and on line with a variety of Comcast service representatives about the end to my Comcast email access. I was told that it was a “glitch” in the Comcast system that my email access was ended prematurely, that I was correct in that I should have had 30 days access, that I could not have my account reactivated since that was not the “Comcast” system, that my access had been cut off because of a $72 unpaid bill [which was my final billing and which I had tried to pay in person but was told was not yet “ready” in that the final total had not been calculated], and that there was no way to get my access back. As I explained to all the technicians on the line, two of whom took a deep interest in my problem because they understood that I had not had enough time to notify all my patients and others about my email change, this early premature abrupt end to my email access had disrupted my life and that of many others. One very aggravating technician kept telling me “….to tell you the truth”…. as if to say that she were lying all the time in the prior hour during which she had been trying to deal with the problem. 7. I intend to post this letter on line to warn others about dealings with customer service at Comcast. I intend to send this note to the committees investigating the upcoming potential Comcast merger to indicate the type of service that is currently received from Comcast as it surely will only get worse with a merger. Comcast clearly is uncaring, unwelcome, rude, disrespectful and of course not truthful. The service that I was promised was discontinued prematurely. The explanation was that it was the “system” for which no one took responsibility and no one had the ability to change. Some of the technical support agreed that the policy was to give me 30 days email usage but had no good explanation as to why the service had been cut off. Some service personnel with whom I dealt promised to call me back as they worked off line on the problem and of course, they never called me back. At the old MBNA in Wilmington DE, there was a saying above each hallway entrance that each employee should treat each customer as they would want to be treated. Comcast employees and executives should put themselves in that position as well. So I ask the question: would each Comcast employee like to be treated as I have been treated? Cordially, Michael E. Trigg MD
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1 comment
Anonymous
#817537

Thanks Michael There is nothing more frustrating than to be told you will receive a call back and they never call back.

My learning is that is simply their means for getting off the line from you. They don't care about their current customers and once you reach that stage of former customer they have absolutely no use for you.

The NO call back is a common theme among posters.

Review
#482524 Review #482524 is a subjective opinion of poster.

Comcast in Upper Marlboro, Maryland - Bundle Packages & Cable Box Issue

A few months ago I spoke with a representative who offered me the triple play package for $134. However, when I received the following months bill, my bill was between $145-$160. I called Comcast immediately, and was told by another representative that Comcast did not have a package with the price of $134. I requested that a manager contact me and listen to the tape if the conversation was recorded. I never received a call, even after I called twice regarding the situation. Moving forward, I requested the removal of my DVR service due to other options available. The first time I contacted someone because I never received the new cable box, the representative told me it was here in MD; but I never received it. A week or two later I called Comcast back to explain that I never received my new cable box, and the representative I spoke with was extremely rude. Of course it is no surprise that I never received the box. However, I was charged an installation fee for something I never received. I had been a loyal customer with Comcast since 2007/2008, and I never had an issue with them until I moved to Maryland. I've been in PG County for slightly over a year, and unfortunately poor customer service seems to be the norm; which could explain the poor customer service rendered by Comcast in PG County. I am so happy I was able to get rid of Comcast, and their $165 bills...Yeeeesss!
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Review
#481836 Review #481836 is a subjective opinion of poster.
Loss
$300

Comcast in Davie, Florida - New installation a week late, insane billing

we had appointment for installation, never showed. Finally got installed a week later after calling every day. However got billing a week before installation including a weeks charges before any equipment. Customer service knocked off $22, but when I got first bill after only TWO weeks of service I got a bill for the crazy amount of FOUR HUNDRED TWENTY TWO dollars!!!!. Their internet speed is fast- their billing speed is much faster and their creative accounting is enough to get senior citizen (me) a heart attack. $422 after 2 weeks of service. Rip that *** right out. Even changing the packages to add on services still most channels wanted were additional and not present
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1 comment
Anonymous
#801944

I had something similar happen to me when I moved. When I called customer service (which is a joke) they told me not to worry about it and that most of it would be credited back to me on the next billing statement.

They actually did this, surprisingly. Not sure what to say about your case, though.

Review
#481548 Review #481548 is a subjective opinion of poster.
Tags
  • insane billing
I called to install cable and was told I'd get a pkg for 89 a mo. for tv and internet. It took two wks and 3 techs to finally get my cable going. Once up I found channels were unauthorized. Called and was told I signed up for economy basic. What? Oh sorry, that...
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Review
#480758 Review #480758 is a subjective opinion of poster.

Comcast's UTMOST respect for privacy and security.

I have been a Comcast customer since mid 1996 and predate a lot of their current services (luckily). I received a voicemail that I had infringed the copyrighted work of someone, so I called them back to figure out what was going on. The first two representatives hung up on me when I wasn't even being rude (hadn't gotten a chance to even, literally in the middle of the call they were just not there anymore). By the 5th call I finally reached someone who told me to check my Comcast email for details on the issue. I have never at any point set up a Comcast email, as that's something usually done at the creation of a new account, and like I said, I started my service prior to a lot of their additional services (email, digital cable, cable internet, etc etc). I told them this and they insisted I did have an email account with them. They refused to tell me the content of the email or the copyright violation as that's *personal information*, and kept directing me to check my Comcast email myself. Despite numerous attempts to explain I've never once had a Comcast email, they would not explain the copyright issue, so I asked them about the email account itself. Apparently without my permission or knowledge, they had opened an email address in my first and last name, as in firstlast@comcast.net (something I'd never do for privacy's sake). After some cajoling, they provided me with "my" password (the password THEY made up and being something so simple that I'd NEVER select as my password). Finally I logged into my comcast account and had to set up a security question for my 'new account' (at the risk of repeating myself, I NEVER had a comcast email account). I looked at my ONE email that arrived 3 hours prior, informing me that someone had downloaded 384kb of a 14 year old song from me and they demand that I delete the file. They had the song title, how it was downloaded, everything. I had downloaded an album I already own on vinyl via bittorrent (to have a digital copy for CDs/my phone/my own *** business) and it seeded (was available to other bittorrent users) for approximately 40 seconds after completion before I removed it from bittorrent, as I have no intention to share files, merely reproducing something I already own for my own use. Mind you, this violation wasn't for me downloading the album itself, this was for someone downloading mere kilobytes of a song off of me in the time it took me to go "Oh good, that album's done. Let me close bittorrent." tl;dr Comcast will invade your privacy down to the minute detail, but they wouldn't want you to "social engineer" your way into your own email account that they created for you without your permission. I hope no one was negatively affected monetarily by the 384kb of unlistenable raw data that was "pirated" off me. Imagine how much you do on the internet that Comcast is keeping tabs on. Think about that when you email your boyfriend a hot picture, or when you send your girlfriend a song you wrote, or when you send your doctor a picture of what that rash looks like today.
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3 comments
Anonymous
#838379

I used to work there. It is scary what they can and will do.

Anonymous
#837654

So you illegally downloaded music from the internet, were caught and now you're mad because...you were caught?

esh1962
#798991

That is even more a reason for me to never go back to them. You would think they would do something to change their image, but apparently they just don't care. Sorry you had to go through this.

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Review
#479769 Review #479769 is a subjective opinion of poster.

Comcast Cancellation

This is the second time we've had problems cancelling Comcast in the last 5 years. We cancelled our account 2 months ago and are still getting charged. The girl on the phone verified our account was cancelled, after we told her about the problem we had last time we cancelled it. She verified that the account was cancelled so we had no reason to doubt it until today when I received an email stating we had a notice about our account. It said owed 2 months and are still getting billed! This is so incredibly frustrating! Highly doubt I will ever use Comcast again or recommend them. I've heard this from so many others as well!
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4 comments
Anonymous
#838368

I worked at Comcast for oer two years and left for a better job and now they have slammed my account with a 3 year contract that I knew nothing about until a week ago and when another rep took it off for me and said that it would be cancelled since it is in the 30 customer guarantee period, there would be no penalty. Well now I have a $2700.

early termination fee on my account for cancelling a 3 year contract that some unethical rep slapped on my account without telling me. I am about to start finding other customers that have had services put on their accounts that they did not ask for or for misrepresentation about services that are on their accounts. Maybe it is time for a class action suit.

As a former employee, I KNOW what happens in the call centers and know the pressure sales reps are under to make their numbers.

Anonymous
#837656

Check the billing date on the bill and when you talked to that representative. Guarantee that the bill was printed before you talked to her.

esh1962
#798993

I didn't say that. I was being billed for the time after the account was cancelled.

Anonymous
#798967

Just because an account is cancelled, doesn't mean the remaining balance is waived.

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Review
#479506 Review #479506 is a subjective opinion of poster.

Comcast in Houston, Texas - Fault Modem Charge After Move

We rented the Comcast modem about 3 years ago for a couple of weeks. it did not work for us, we returned it. Comcast stopped charging us the rent. A few weeks ago we moved out and closed the account, we discovered on the bill, it charged us the modem cost. We called Comcast customer service a few times since no progress was made on this issue, today, the agent, named Shawn, with ID YP2 answered our call, he was such an unprofessional ***, claiming that Comcast never made the system mistake and refused the request for us to talk to his supervisor. it is shocking that Comcast had this type of untrained customer service employee.
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Review
#479055 Review #479055 is a subjective opinion of poster.
Michael: Hello FRANCIS, Thank you for contacting Comcast Live Chat Support. My name is Michael. Please give me one moment to review your information. Michael: Let me extend a warm smile to make your day even brighter! I look forward to helping you today. How's your day...
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6 comments
Anonymous
#836432

That was worth reading, lol. They'll do anything to make you pay a very high price.

I love it when then he includes it'll be less for 6 months, but the installation will make up for that.

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Review
#478856 Review #478856 is a subjective opinion of poster.

Comcast in Houston, Texas - Misinformation

I am in my first 30 days and will be stopping service. I kept asking what would be the charges in the 2nd year of the two yr agreement. The CSR said an additional $10, the chat rep said $20, I finally a week later received the agreement and it was $30. I was told I could change the plan within the first 30 days and still after several calls to the "loyalty" dept, I am still not changed to Blast Plus. Consumerist.com has a funny video about the Comcast reps. It is too bad you cannot trust anything their reps tell you. I have been writing the FCC about my experience. It will be a shame if the FCC allows the Time Warner merger which will benefit only the stockholders and NOT the consumers. From the postings I am to understand it will take several calls and about 8 weeks to get my "30day satisfaction" refund.
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Review
#478710 Review #478710 is a subjective opinion of poster.
Loss
$77