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Worst Company ever

This has got to be the worst company I have ever had to work with. I am paying for Blast speeds, but the only speed test I get anything close to those speeds on is the dedicated server that Comcast has set up for speed tests. I have had issues with my internet and tv for 3 months, and Comcast refuses to fix it or credit my account. I have been on the phone today over 3 hours. If you ask for a supervisor, you are placed on a endless hold. THE WORST COMPANY EVER. Beware...speeds you are paying for are only guaranteed in their "test" server. In the real world, your out of luck!!!
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ID
#538087 Review #538087 is a subjective opinion of poster.
Service
Comcast Internet Service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Recurring charges for rental of equipment that I returned to them

When my service was set up, Comcast installed without my consent or permission a modem for the phone service. I noticed the charge on my first bill, then returned the equipment to them in the UPS box they provided. Every few months, this charge shows up again on my bill, so I have to go through the time-consuming process every time of calling them to say that I don't have the equipment so I'm not paying for it. They make a temporary adjustment to the bill (not enough to cover the costs of the charges or the time I have to spend getting them reversed), only to have the costs reappear a few months later. I'm done with them. They don't have a monopoly anymore so we aren't forced to bend to their corrupt practices any longer.
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ID
#537974 Review #537974 is a subjective opinion of poster.
Location
Woodbridge, Virginia

Promised the world, but then found out it was a lie....

I have had a ridiculous problem with Comcast the past month, not to mention the years of issues prior, here's how it starts: I was wrongfully charged $60 for a tech to come to my home after I called Comcast because my internet kept "timing out". They guy on the phone sent signals to my box and then said he wanted to send a guy out so of course I said ok. NEVER was it mentioned there would be a charge for this. When the guy got there TWO HOURS EARLY and never called ahead, I had to leave work early to let him in. He also said there would be no charge for coming out. I then get a bill in the mail with a $60 charge. 2nd issue, last week I called in because ATT offered me a great package for a lower price, that came with a ton more channels and features (U450 plan). The guy in the Retention Department put me on a plan that's supposed to be cheaper than my current plan and also gives me an HD/DVR box to replace my current HD box, and the option to exchange my 3 digital convertor boxes for HD boxes, all of this at NO additional cost. Yesterday I went to 2 different locations to try and pick up the equipment. The first location on Lawrence and Milwaukee had at least 40 people in line. I waiting 35 minutes and then left, I couldn't take it anymore and there was still 20 people ahead of me due to only 2 windows open. Then the Maywood location had a similar issue and I left. I then called in to ask if they can ship the boxes to me and was told yes they can for a fee of $9.99 (all items shipped for 1 flat fee) which I agreed to. I then get an email confirmation of the change and they charged me $9.99 twice!!!! Then this morning a Comcast tech comes to my door telling me he's there to swap out a box and I refused to let him in. I NEVER made an appointment to have someone come out and I AM NEVER paying $60 for that service. I cannot understand the level of either stupidity or laziness that's within Comcast. I also video recorded the Comcast Tech at my house this morning and not only was he confused as to why he was sent out considering some boxes were mailed to me, but he admits how horrible the customer service is with telling people lies and incorrect information.
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ID
#537689 Review #537689 is a subjective opinion of poster.
Location
Elmwood Park, Illinois
Reason of review
Not as described/ advertised
Preferred solution
Deliver product or service ordered

Program Broadcasting Review

Advertised program "Madam Secretary" scheduled for 20PM PST on KIRO TV (Seattle) was not aired with no explanation. This was the program pilot and heavily advertised. Poor customer consideration b
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ID
#537038 Review #537038 is a subjective opinion of poster.
Location
Olympia, Washington

The high cost of cable and why is your first bill. the highest

i don't understand why a person have to pay such a high the first weeks. i don't make any sense to me when a person is on low in come. i don't is right. i heard so many people talk bad about comcast. and that's why they switch to other cable companies, because of the lies. when i got my first bill it nearly broke my heart. what do up people think, that just want to pay high *** cable bill. i don't think we should have to pay outrageous cable bills. you people draw people in and the end of the day it's all lies.
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1 comment
#873530

I can't understand most of the complaint.

ID
#536637 Review #536637 is a subjective opinion of poster.
Location
Memphis, Tennessee
Reason of review
Problems with payment
Loss
$444
Preferred solution
Price reduction

Comcast - Internet Service Review

Everything I had always heard about comcast was bad. I cancelled my service with them in 2008 but I kept the email address I had created. I have slowly been transitioning over to a new email address because their site was a pain to log into and I realized I like gmail much better. Out of nowhere comcast deleted my email account saying it was because I didn't have service with them. The customer service rep said there was nothing he could do to help me log in and forward my emails to a new address. He said to contact my current internet service provider and see what they could do. Completely ridiculous!
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ID
#536600 Review #536600 is a subjective opinion of poster.
Service
Comcast Internet Service

Three Comcast visit confirmation calls are totally unnecessary.

They say that they will call you prior to coming to the home when called for a problem with Comcast. When they call, you have to wait until the recording tells you to hang up otherwise they cancel the visit. They then call two additional times, during which you may be driving, and if you fail to answer or you answer and do not wait for the recording to say you can hang up, they consider it a non response and cancel the visit. When you first call, they try to sell you a maintenance plan which they say can be cancelled immediately after the service call. However, they fail to acknowledge that you already have the maintenance plan! Can't they see this on the screen while speaking to the customer? After an hour on the phone and a second request for service, they scheduled me for the next day from 3-5pm. The technicians came, rushing at about 4:40pm as they had to leave at 5pm for their next job????? The technician was very pleaseant, but when I called, I was told that they are to be here from 3-5 depending on how long they need to be at the job before mine. Doesn't this mean that they should allow me the same time, two hours, to correct my issue? I have six TVs hooked up to Comcast and a business plan. Not a small monthly bill. We wanted an additional modem and a small box, but they had no time. Too bad. As soon as something else is available, I'm considering moving on. I like Comcast, but do not appreciate the tactics used by the technicians to get out of coming to a home. Three calls to confirm a visit is too much, especially when you're busy and the recordings are not short.
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ID
#536531 Review #536531 is a subjective opinion of poster.
Location
Davie, Florida
Reason of review
Poor customer service

Comcast Internet Service Review

Comcast came to connect my new neighbors cable & in the process disconnected mine. I have no cable or internet. I call them and get transferred SIX times then they tell me they can send someone out a week from Monday! Comcast has the WORST customer service of any company I've ever dealt with. They just don't care. BTW I'm using my cellphone data to write this review because I HAVE NO INTERNET!
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ID
#536388 Review #536388 is a subjective opinion of poster.
Location
Vero Beach, Florida
Service
Comcast Internet Service

Comcast Deals - Fraud

I called comcast call center to learn about the bundled offers. They gave me a different price every time. I called twice within a week. One said in a bundled offer we charge the installation cost per service which is about $50 per service, the other said its a bundled offer so installation cost is only $50 for bothe services combined. One gave me a price of $79.99 for a no contract bundled service of TV and internet. The other said it is $69.99 for a two year contract and then again $79.99 for a two year contract .....I asked why would I pay $79.99, if I have another offer for $69.99 for the same service. There was no answer. The third time I called, they wanted my social service no. and check my credit...just for inquiring about the service...... These are big frauds....how can we trust them?
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ID
#536351 Review #536351 is a subjective opinion of poster.
Location
Katy, Texas
Service
Comcast Installation
Reason of review
Deliver incorrect information = cheating customers

I AM SO DISGUSTED WITH COMCAST!!!

On September 5 2014, I purchased a new TV. The following day, I went to a Comcast service center in Lake Worth, FL to pick up an HD set-top box. After waiting over an hour in a crowded, cramped waiting area, I was given a used set-top box and was instructed to call an 800 number to have the box activated. I went home and called. The rep on the line sent numerous signals to the box, but was not able to activate it. They told me they can send a technician to my house, but it would take a week. I reluctantly opted to go back to the service center on Monday, 9/8 in Boca Raton, FL near my work. After waiting 45 minutes in line during my lunch break, I was told they couldn’t exchange the box because it was not compatible with the equipment in my area, although it was the next town over. That evening I went back to the service center in Lake Worth, waited there another hour and was told they were out of the newer HD set-top models and I was given a very old set-top box with a manufacture date of 2008, six years old! I took it home and when I hooked it up it, it started malfunctioning - turning itself on and off repeatedly. I was totally frustrated! I contacted Comcast customer service and I advised them of my situation but the best they could do was to offer an appointment for Monday, 9/15… A WEEK LATER! When the technician arrived, he did not want to replace the box, but instead replaced only the coax cable. The unit worked for about 10 minutes and went back to turning itself on and off. I immediately contacted Comcast and was given another appointment for Wednesday, 9/24. I stayed home from work that day, but unbelievably no one showed up. I contacted Comcast and was told there was no appointment on file and was given another service appointment for today, Friday, 9/26 which I was assured was set up in the system. Unbelievably, no one showed up AGAIN!!! To add insult to injury, I was hung up on at least 4 different occasions while waiting on hold, which I highly doubt was accidental. Some customer service rep actually had the audacity to try to sell me additional services while I was complaining about my current situation. So, three weeks after purchasing my new TV, I still have not been able to watch it. I AM SO DISGUSTED WITH COMCAST!!! How can they treat their customers this poorly? How can their service be so consistently terrible? It’s no wonder that they have the lowest customer satisfaction ratings of any company in the U.S.
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ID
#536224 Review #536224 is a subjective opinion of poster.
Location
Lake Worth, Florida
Service
Comcast Tv Service
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered

Install is a joke

Not only do they charge for a tech to come out and screw the cable into the new box as a "professional" installation, they mess up the order and don't send the second box so I have to take another day off work for a tech to come back and screw in the second box. Call customer dis-service and get told that they won't charge for the second call but I still have to pay for the first messed up installation and miss another day of work. So I miss two days and pay them for the privilege. Any one wonder why they are known as the worst service in America? Calling DirecTV.
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ID
#536191 Review #536191 is a subjective opinion of poster.
Location
Jacksonville, Florida
Service
Comcast Installation
Reason of review
Poor customer service
Loss
$100
Preferred solution
Price reduction

How is comcast in business?

i recieved a bill in august for double my ammount plus a late fee. stating they never recieved my previous months payment. i contacted them and provided thema date and check number of when i had paid but they assured me it was not recieved. i called bank to see if it cleared and it hadn't so i placed a stop payment on check. called comcast back and paid over phone for said bill and informed them i had placed a stop payment on check. in the meantime in august i came home from work on a saturday and found a huge truck going down my common driveway had pulled comcast wires down and i was completely without service for 24 hours. i paid bill agaian what was state i owed and now i get a shut off noticesaying that i owe them 78.00. here they did recieve check i put a stop payment on and tried to cash it and there was a 25.00 returned check fee billed to them. they are now billing me for that which was their mistake and also charging me 32.00 for the man that came and fixed the wires outside in the common driveway plus another late fee and a charge to pay over the phone and 22.00 they said i did not pay on last bill. i have had it with comcast. i have tried to staighten this out for days and i get no where with them. they tell me to pay 217.10 and then they will credit me next month. my bill should be 141.00. thye said if i do not pay the 217.10 the same thing will happen next month. i do not have 217.00 to pay to comcast this month and i should not have to because i have paid all my bills every month with them. how dare they threaten to shut off service. they can take it out because i do not want to deal with them anymore. i will go to fios. beware of comcast. they are truly rip offs!they treat their customers very poorly.
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1 comment
#872797

Are you sure you are not the one making a mistake in how you paid your bill, frankly reading your reveiw with all your spelling and grammar errors it is most likely the case of you not filling out the correct information, they are still in business because they most people pay their bills on time with the correct information, get someone with the basic understanding of the English language to help you out.

ID
#535525 Review #535525 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania
Reason of review
Poor customer service
Loss
$100
September 17, 2014 Brian RobertsCEO, Comcast Dear Brian, Here we go again! We returned from vacation in late August to find an unburied cable running across part of our front lawn from the cable box on our front lawn toward a newly completed house, which had...
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3 comments
#876057

You've got too much time on your hands old man. How much time did you spend on this?

No one cares about a cable in your yard other than you. Do you really think you will bring comcast down with your letters to congressmen?

As if mark warner is going to clear his schedule to focus on that unburied cable. Get over it and try enjoying the few years you have left.

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ID
#535443 Review #535443 is a subjective opinion of poster.
Location
Warrenton, Virginia
Service
Comcast Installation
Reason of review
Poor customer service
Preferred solution
Comcast come and bury cable, like they were supposed to have done already

Worst SErvice Ever

I have to say this is the worst company I have ever dealt with in any capacity EVER. They made a hope through an exterior wall in my house to run their cable outdoors (???!!!)- something another technician told me was not necessary- thereby exposing my family to mold issues…they stood me up on appointments; wasted endless hours of my time waiting for their technicians on at least three different occasions only to resolve nothing; had me on incredibly long hold times; left us without internet or any TV service AFTER a technician visit... My On DEmand has worked, at best, intermitently for a whole year and they will not credit my account- in spite of dozens of phone calls to them in which I wasted about 45 minutes to over an hour between phone trees and being placed on hold. On a number of occasions, they just hung up on me, hoping I would just "go away" Moreoever, a billing representative called "Charlie" ID # X_O attempted to intimidate me into not recording a phone call when I told them I was recording it-saying it was illegal and screaming at me that he was not giving me permission to record it. I am going to post it on YouTube. Save yourself the aggravation- I thought AT&T was a horrible company, but these guys make them look good- which is pretty pathetic. I was just asking for them to credit partially the service I had not gotten for a year, but after the deprecating and insulting manner in which I have been treated, I am now taking them to court for the repairs to my home, including any mold remediation, lack of service, lost time, and lost business. Here is their legal department's address for anyone else with similar problems: Legal Response Team 650 Centerton Road, Moorestown, NJ 08057 1-87*-947-****
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ID
#535410 Review #535410 is a subjective opinion of poster.
Service
Comcast Internet Service
Loss
$5600

Poor Internet, Poor Connect, Rude Customer Service

My internet has been spotty for months. I returned the splitter, that did not work. I returned the Modem, that did not work either. Someone came out and look things over and made a few changes to my equipment, that didn't help either. The next guy they sent out climbed up the pole and discovered that I wasn't correct properly so he fixed that, which also did not help. So then they sent out a another "contracted" person to rerun the cable from the box to my unit. Still didn't work, so I exchanged the modem again. I was attempting to follow the instructions to change my network name and password (which don't work) so I called tech support and the rudest guy I have ever spoken with in a customer service center helped me, but rudely hung up before it was complete. I've about had it!
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ID
#534648 Review #534648 is a subjective opinion of poster.
Location
Berkley, Colorado
Service
Comcast Internet Service