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Comcast - I can't get TPT Life, I've called mutiple times and no one knows why until I called TPT locally and they told me.

I tried to talk to someone locally with comcast and there is no local number to call. I have to drive to richfield to talk to someone about this problem . TPT life is one of my favorite channels so to drop it without my knowledge is very poor dismissive service. When you pay for a certain service and then you purposely change the service , dont' let the customers know that your changing the service and then still charge them the same amount and even more so dont' have any avenue for them to disc their complaint. Calling Bangalore India about a local problem isn't helpful. They simply dont' have the information about our area. I am actively searching out new service from another provider. MaryKryschyshen
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2 comments
Anonymous
#682436

I'm a former comcast billing and Television tech rep. I hate the company more than you ever will, but to be honest with you, Comcast NEVER makes any channel changes w/o informing the customer.

Its always put on the bill. So either you get paperless, you didn't check your channel lineup for area or you just didn't read the entire bill.

Anonymous
#661678

Amen. I spent hours trying to find TPT-Life after getting that friggin' digital box (which I spent hours tyring to get to work, with zero instructions from Comcast). Finally, finally, someone at TPT (not Comcast) found that is it on channel Comcast channel 13, but not in HD. Maybe HD will come back later in June. But I won't bother asking Comcast about that.

A few years back, there was was a website called Comcast Must Die, devoted exclusively to tales of unpleasant consumer interactions with this Worst Company In the World. I think the site is gone now. Too bad --I would go there and vent some more. I'm almost mad enough to cut the Comcast cable and just put up a giant antenna on my roof.

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ID
#413572 Review #413572 is a subjective opinion of poster.
Location
Eagan, Minnesota

Monopoly comcast

Offers new customers better rates repeatedly and couldn't care less about existing mere individuals only business customers.wears customer down rather than resolv issue (transfers, hold, blatant non answer and attitude of, sorry, too bad, multiple different answers from same department employees, couteous but fruitless service sucks up time, simple answers to them means customer pay for something we could really handle in a two minute phone conversation.dead end company if you're looking for one that's efficient with its product AND servicing it. … 'kitsicljv viydkgckhlc fodo *** hifuf5;4#3 8%6;0;=5;4;9 9: 0;4;4;+ 0? 934gjug, voditskt ,dkdf.visidljv kcuf ulfc chchchv djditdiyck kgchkch vjvjv vjvj jcufjv jcjvkb nj bhhj vj kl nkfuf 62 gdhdhcjj ckgut b fuv nutshellikkb
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ID
#413472 Review #413472 is a subjective opinion of poster.
Location
Ashland, Massachusetts
Loss
$100

Comcast has been unable to restore my phone service for 4 days!

Update by user May 30, 2013

A technician arrived within the time frame specified and was able to have someone at the Comcast office correct the problem within ten minutes. Something to do with having the wrong switch settings.

It appears Comcast needs to improve their phone support script, and perhaps hire a few more people to shorten the wait for both phone support and for in-store service (equipment exchanges). I have no complaints about their on-site technicians.

Original review posted by user May 30, 2013

I have had no inbound phone service for four days. Comcast is contracted to provide both internet and phone. (I watch very little television.) I have talked with several sickeningly polite technicians in Costa Rica after 15 to 20 minutes on hold, with calls lasting 30 to 45 minutes, but still no phone service (I can dial out but inbound calls go to voicemail). Technicians say they escalate the problem to "Level 2 Tech Support," but I never hear from them. One had me go to the Xfinity retail center, where I waited in line for nearly an hour for a grumpy counter clerk to swap modems. Identical modem. Identical problem. And the new modem's battery bay was empty so I have no emergency service if the power is out. Another trip. Another wait. I demanded a visit from a technician today, but have low expectations. I'm looking for alternate internet and phone providers. I also don't intend to pay for the days without service.
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ID
#413228 Review #413228 is a subjective opinion of poster.
Location
Salt Lake City, Utah

Comcast blunders

Been trying to get cable tv for several weeks from comcast. Called many times without results. Even though my house is wired for cable tv from comcast from the previous owner, and the line still connected from the pole to my house, as well as my neighbor(10 feet away) has comcast service(verified by Comcast)now and comming from the same pole that is connected to my house, no one there will take my order for service, only saying "we do not have service to your house". Talked to 5 different customer service reps, each the same answer, we do not service your house. They refuse to permit me to talk to a supervisor, and without responce from the CEO-Roberts, I give up. It's Dish TV now. How can such a company exist?? There's advertisement every few minutes on the TV, but there's nothing at the call center. I always said a company shines at the time of the sale, then goes down hill after the paper is signed. In the case of Comcast, there's nowhere to go down to. I can imagine the responce you get when you entered a 2 year contract with them.
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1 comment
Anonymous
#657912

My guess is the previous owner stiffed Comcast, big time! If there is a service center in your area, take your proper ID, and rental or purchase of property papers direct to the folks there.

It is so easy to say you are a new customer over the phone, but I am sure Comcast would like proof.

ID
#412673 Review #412673 is a subjective opinion of poster.
Location
Miami, Florida
Service
Comcast Tv Service

Comcast - Poor reception/weak signals for "high speed"

I have the phone, internet and cable combined (I would switch but AT &T Uverse isn't offered in my area). My phone "dies" all the time and drops calls like a cell phone even though its a land line. My cable freezes and scrambles, not to mention lost signals all together(had a tech replace the box- and he said I have a weak signal--well dugh you all drilled it and chose the location--didn't you test that before hand). My internet is slow. I have a sick child (asthma) and Lord forbid if I didn't have a cell backup for when my phone just isn't working.
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ID
#412639 Review #412639 is a subjective opinion of poster.
Location
Chicago, Illinois
Service
Comcast Bundle
Loss
$180

Comcast login

I have had Comcast since 2006 when I moved to Bolingbrook, IL. I have used the same email address and password as my online sign in the entire time. A couple of months ago, my AOL account was hacked so I did have to close it and get a new one. So it did not surprise me that they wanted me to update my email account with a new one. I updated it with my new AOL account. They sent me a conformation to the new AOL account. But when I tried to confirm this account change, the website refused to log me in no matter what I did neither the old or the new worked. After over an hour on the phone and being hung up on with Comcast tech support, I was forced to use a Comcast.net email address which I have never and will never touch as my username. What right do they think they have to tell me which email account I must use? Last I heard, I was free to use what ever email provider I wished. I prefer AOL and will NEVER use Comcast.net as my email provider. Give a break.
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ID
#412575 Review #412575 is a subjective opinion of poster.
Location
Bolingbrook, Illinois
Product
Comcast Account

If Comcast cares how would it go if they didn.t

I have spent 6 hrs this week calln Comcast only 2 hold 7min. each call n be disconnected after holdn. After 22 consecutive calls I get an agent who has the nerve to have an attitude. And to add nsult to injury there was no solution giving to problem. I have been Comcast less thadn a yr. n have had 6 technicians here 4 the same problem. There is no bill no bill I hate 2 pay more becausre of the HOI RRIBL HORRIBLE customer service Because the same problem cotinues to exist I would only recommend Comcast 2 anyone if I was trying to aggrivate them or make them suicidle. Btw don't even bother to consder the recomindation of contacting thee address given b4 postn here. They don't contact you back or address complaint. They don't care about costomers and they don't mind showing it, that's why it is so diffcult
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2 comments
Anonymous
#655436

Learn how to spell.

Anonymous
#654914

If you speak like you write no wonder you have problems! Spend your money on an EDUCATION!!!!!!!!!!!!!!!!!!!!!!!!!!

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ID
#411149 Review #411149 is a subjective opinion of poster.
Location
Chesapeake, Virginia

Comcast - Untrained tech and customer service

Upgraded my service to any room dvr its has not worked its has been 7 weeks over 100 calls guess what still not working if you can get someone who speaks English or anyone who evens cares it would be amazing. I am paying for sevices I don't have can't get a credit until its fix which looks like never so tell me again about the comcast promise and commitment the comcast guarantee. I have missed work for tech to come in have had someone in 7 times from april 7 to day is may 21 still no sevicehelp me out please
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ID
#410864 Review #410864 is a subjective opinion of poster.
Location
De Kalb, Mississippi
Loss
$500

Comcast - E.T. No Modem

Not sure if anyone else has experienced this, but thought I would share and warn everyone of what happen to them if they should need a new modem: Hello Charmaine, I do not see that you have provided me with a telephone number for me to call. Please provide with that information so that I can speak with someone in regards to this issue. I attempted to use the "Chat session" last night and got absolutely nowhere. As noted in my email below, I asked for a representative to call me, "I would like to speak with someone between the times of 9:00am and 4:00pm EST in the very near future. My cell phone number is xxxxxxxxxx." I take it you and the company did not fully read the email and do not truly care about the customer and only look at whether or not the bill is paid in full. It has now been 24 hours since I sent this email and I am still without a resolution to this issue. It does not look like the 2 hour appointment or 24/7 open door service is living up to the hype that Comcast is making it out to be. From: "Comcast Support - Pittsburgh" Dear Anthony, Thank you for choosing Comcast, home of the Comcast Customer Guarantee. My name is Charmaine and I appreciate the time you spent to email us today. I am more than happy to assist you with your concern. I apologize for the unpleasant experience you had recently with your Comcast service and thank you for bringing this matter to our attention. We appreciate hearing about any unsatisfactory situations so corrective action can be taken, thus increasing our level of customer satisfaction. I understand that you need assistance in replacing your cable modem as a part of our Internet Device Replacement program. Offering our customers the most effective possible support is a priority at Comcast. We appreciate that you have given us this opportunity to communicate with you and we want to address your concerns as quickly as possible. Although most issues can be addressed from within the email forum, in some cases "Live Interaction" is necessary. In order to assist you, we ask that you use the link below to open a "Chat session" with a representative or call us using the information provided. Comcast Customer Central - Chat As part of our Comcast Customer Guarantee, we’re here for you, 24 hours a day, 7 days a week to answer questions at your convenience. If there is anything else that we can help you with, please don’t hesitate to let us know! You can simply reply to this email or chat with us at your convenience. Thank you for choosing Comcast for your entertainment and communications needs and for sharing your concerns as we strive for complete customer satisfaction. We do appreciate your business! Sincerely, Charmaine Comcast Customer Care Specialist ******************************** The response contained in this message is intended for the addressee only and may vary from other responses depending on geography, promotional campaigns or other factors. If you are not the intended recipient of this response, please delete this message. Any unauthorized use or dissemination of the information contained in this message is prohibited. Original Message Follows: ------------------------To whom it may concern, I am writing in regards to a modem that I was first promised in early May. I received a call from a representative from your company, and this individual said that the current modem I had was obsolete and that he could send a new and improved modem to me at no charge. Along with the modem, the package was to include a return label for the modem that is currently in my possession. The confirmation number that I was given for that conversation was xxxxxxxxx. A week went by and no modem was sent to me. So, I called Comcast customer service again on May 15th. Again, I spoke with a representative who stated that he would send me a new and improved modem along with a return label for the current/old modem. The confirmation number I was given for this conversation was xxxxxxxxxxx. I was also given a tracking number for the package that would be sent to me: xxxxxxxxxxxxxxx I came home today, found the package at the front door (just as the UPS site said it would be), looked at the label to ensure that it was for me, opened it up and...only a return label!? Is this some kind of cruel joke? I attempted to call both, 1-800-COMCAST and 1-800-XFINITY several times this evening, and every time I made it to prompt for which I was to speak with a live representative, I was disconnected! Between the two conversations I had and the attempts I made at trying to reach a representative this evening, I would say that I am at my 10th attempt for this modem. Your company has wasted a great deal of my time and money. I would like to speak with someone between the times of 9:00am and 4:00pm EST in the very near future. My cell phone number is xxxxxxx. Anthony
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ID
#410847 Review #410847 is a subjective opinion of poster.
Location
Canonsburg, Pennsylvania
Service
Comcast Internet Service
Loss
$500
I have a recurring problem with internet/HD services that seems to happen every 2-3 months and Crapcast refuses to fix. latest incedent: May 17th internet dropping off badly, called Crapcast and went thru their normal runaround...you know, the "do this do that reset...
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ID
#410841 Review #410841 is a subjective opinion of poster.
Location
Albuquerque, New Mexico
Service
Comcast Internet Service
Loss
$150

Comcast - Burying cable

We have been trying for the last six months to have someone come out and bury the cable that is running from our house to down the street. We have put in over 6 work orders and everytime we call back someone has closed them. This is bad customer service we are paying our bill but can not get anyone to come out and do their job. It is excuse after excuse. I need them to come out and do their job. After my one year I am going to terminate my service with comcast because of poor service to the customer.
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ID
#410779 Review #410779 is a subjective opinion of poster.
Location
Augusta, Georgia

Comcast - Internet down for over a week and counting

Internet down for over a week so far. No explanation, just mistaken guesses from customer service. Cable (limited basic) was only out for a short time (we can't have our advertising revenue interrupted now, can we?). All this after a promotional 'speed boost' that I didn't ask for and didn't need. Many dump on concast customer service, but I've had good exchanges with them (the US based ones, primarily); it's the corporate practices of this ever growing goliath/monopoly that concern me more. This outage, with no apparent backup/fallback plan, and slow resolve has me sorely wanting alternatives. What happened to the Telecom Act "promise" of low cost high speed internet access? Id like mine UNBUNDLED and a la cart, please.
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ID
#410401 Review #410401 is a subjective opinion of poster.
Location
Los Angeles, California
Service
Comcast Internet Service

Comcast - New Charges

I just tried to watch the Braxton Family on demand. But after three years, they are no charging to watch this. Not to mention that in the last four months I have major issues that lasted at least one week, only for it to be determined it was equipment failure and they were not supposed to charge me the $40 fee for coming out and fixing their problem. But guess what. I got charged for both service calls and when they forward you to the resolution/accounting department to actually verify and then deduct the charges, no one ever answers. After being on hold for one hour and fifty-two minutes it disconnected me.
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ID
#410070 Review #410070 is a subjective opinion of poster.
Location
Bradenton, Florida

Comcast - More money for hidden fees!

just two days ago got the comcast network point installed at my home, as soon as the technician left the network stopped! i haven't cancelled my brighthouse luckily yet so have access to internet, but it is a pain to deal with the customer care. if you get lucky to be connected with someone who actually speaks english, you realize they just know as much as you do about setting up network! (dumb) on top of that they ask you extra money for actual support (the stuff that actually matters) like 6 bucks a month. am frustrated that i got suckered into this scam and now trying to find out how to get the promised rebate on my router and modem.
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ID
#409941 Review #409941 is a subjective opinion of poster.
Location
Kissimmee, Florida
Loss
$213

Petition to have other cable profider than comcast

this is one of the worst company in the Nation's Capitol Comcast is the highest bill in my apt. next to my food and car insurance. I've tried so many times to change my billing amount but, all I get is empty promises. I have no other choice because there they only provider in my complex Jetu Apt. if IT WASNT for my husband and child I work tell Comcast to kiss my *** hole. It's the worst company I've come across in years there crooks liars and customer service this the worst good look to there subscribers. Stand up and show Comcast>
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ID
#409929 Review #409929 is a subjective opinion of poster.
Location
Washington, District Of Columbia
Loss
$2000