Comcast
Reviews and Complaints
Lied too became a nightmare
Most terrible company.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerVERY POOR SERVICES AND VERY POOR COUSTOMER SERVICES
- Horrible services
Worst Cable Company Ever
- Nightmare
Preferred solution: Price reduction
Comcast is a scam of a compamy
Horrible!
- Customer service have no idea how take care of the issue
Preferred solution: Let the company propose a solution
Worst Customer Service from Major Company
Sad Sad.
On sunday 1-14-16 A tech came out to hook cable up to my NEIGHBOR place and unhooked my cable and left. I CALLED the tech ( got the # from neighbor) and he stated he will be back to hook it up he was 15 mins away.
Its 11 am when i spook to him. I called him back 3 hours later ( he blocked my number) called from another number he didnt answer,text him " Call me Baby" he called right back stating that he would be there shortly. By now its 4 pm still NO SHOW, called him again and asked him for his manager name he said he was on him way.7 pm he showed up.half fixed the ptoblem. The next day i went to office to fill a complaint and was told i would get a call from manager.
Havent happen yet.
Im putting a picture to show you how it was left. STILL NOT WORKING
Rude and destructive technician
Preferred solution: Let the company propose a solution
What service?
Comcast has wifi, cable, and telephone service. They all rank supreme over competitors, but at such a high cost.
They have developed different plans to cater to different budgets which is great. However, when an issue arrives with service or one other products, their customer service lacks. I have had the run around with fee's and technicians and I eventually cancelled my service. I think that for a company that charges so much should be providing excellent service.
Why is customer service so hard to ask for from them?
People want their products, but people are also trying to justify the cost. How can we when their customer service does so little?
Preferred solution: Let the company propose a solution
These people are ridiculous!!!
Preferred solution: Full refund
Beware the Comcast Price Scams
I contacted Comcast to downgrade the Triple-Play service at our ski house to internet only. Using the chat feature, I contacted customer service.
The agent informed me that the cost would be $71.95/mo for Performance Pro, which is 100mbps without a gateway/modem. After noting my account, I needed to contact their retention department to finalize the downgrade of service. When contacting the retention department, I was told that amount was incorrect and all they could do was $84.95/mo. I explained that I had saved the transcript of the chat and was happy to provide the information.
After waiting on hold for 12 minutes, I was finally supplied with an email address for a supervisor to review the data. No one seems willing or able to assist. This isn't the first experience I've had with Comcast having large variations in pricing depending on the agent you speak with. Their website is also not transparent and doesn't allow you to make any changes without contacting them live.
This all screams of deceptive business practices meant to take advantage of customers. I intend to forward the data along to the state consumer protection agency as well.
- Answer to problem is to put customer on hold and transfer
- Inability to resolve problem
Rude destructive technician
BEWARE
Worst company ever.. Really
Preferred solution: Deliver product or service ordered
- Prev
- 1
- ...
- 212
- 213
- 214
- 215
- 216
- ...
- 467
- Next
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
I WOULD NOT RECOMMEND XFINITY CABLE TO A DEAD PERSON....