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I have made five + calls to Comcast customer service to correct a problem that exists. The last two calls I requested a supervisor. The first request for a supervisor resulted in waiting over 20 minutes on hold for said supervisor, then being disconnected. The second...
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2 comments
Anonymous
#817532

Follow up:

I emailed my complaint to Comcast (we_can_help@cable.comcast.com) and not more than 12 hours later I received a call from Comcast. The woman was very polite and explained that she read my email, looked over my account, and was ready to resolve the issue.

After our conversation she said she was crediting my account and I should receive one more bill with a zero balance.

She also gave me her direct line and told me to call her if I did not.

I give Comcast credit for contacting me and dealing with this issue. Unfortunately the issue should never have happened in the first place. Comcast needs to retrain its employees and improve its systems that handle complaints by customers, especially those systems that deal with billing.

I found the email address to use in the Comcast forum system. I was only able to read in the forum as I was no longer a Comcast customer.

This email address should actually be made available somewhere more prominent as I am sure not too many people know of its existence.

Now I wait to see if I am truly out of this Comcast nightmare.

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Review
#488590 Review #488590 is a subjective opinion of poster.
Loss
$115
Tags
  • movers edge

Comcast Internet Service Review

Since January 2014 that I got internet service with comcast I have had 4 outages including two today 5/19/14 and they say via their website that by 5/20/14 @ 12 am service will be back. I can not do my work because of the outage.
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#488551 Review #488551 is a subjective opinion of poster.

Comcast Service Transfer Review

Two days now trying to transfer service a nightmare people keep passing us around no help really something needs to be done a company should not be allowed to treat people this way
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Review
#488145 Review #488145 is a subjective opinion of poster.

Comcast in Baldwin, New York - WORST COMPANY EVER!! RUN FARRRRR AWAY!!!!

My feedback on Comcast/Xfinity is that it sucks!!!!! The customer service is horrible, and nobody seems to know what they are doing. I was on live chat with a girl earlier today and she literally took 6-7 minutes in between each question that I asked her only to come back not answering the question at all. I got so frustrated with her that I disconnected with her and called in. The people in the billing department were just as rude and horrible. I was told since I got your service in December that my installation fee of 66.50 was only for 3 months which I paid and it shows that on my paper, however, today a lady told me that she don’t know who told me that because my installation for 66.50 is for 6 months. Like WHERE THE *** did that come from. After arguing back and forth with her I decided to do what was best and CANCEL my services. I can’t keep dealing with LIES from Comcast representatives/ Comcast in general. Not only are they RUDE but NO ONE seems to know what they are doing!!!!!!
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2 comments
Anonymous
#919912

If only you put this much effort into talking with a girl in real life.

Anonymous
#919913
@Anonymous

Maybe you just bored her?

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Review
#487818 Review #487818 is a subjective opinion of poster.

Comcast in Wabasso, Florida - Back from Vacation - still no internet

Where to begin. Mistake No. 1. The vacation hold was done incorrectly so while I was overseas I was billed for a month I didn't use. When I returned the Comcast computer thought I had another month on the hold and wouldn't release it. That got sorted out, sort of. Now Comcast is claiming the service in "my area is degraded" since April 28 and that is why they can't get me connected. Rubbish. My neighbor has Comcast and he has no problems getting on the Internet. They refuse to send a technician out to my house. Even the retention specialist had the nerve to hang up on me. I do not swear or use inappropriate language. I deserve courtesy. They are about to lose me to another service. I've had enough.
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Review
#487603 Review #487603 is a subjective opinion of poster.

Comcast - can't get service

3 visits to service centers4 phone calls And no service. We bought a condo as a vacation home and are trying to get cable through Comcast. Each contact gives us different info. We went to a service center and were told that we couldn't get service because the previous owner didn't disconnect the service and he needs to return his equipment. We said that we don't the know the previous owner and it is not our responsibility to get him to return his equipment. We were told that we were out of luck; that we couldn't get service until he returned the equipment. The second contact was a phone call and we were told that the city where the condo is located is not serviced by Comcast. They have to send a technician out to see if service could be provided. This is untrue as Comcast is the provider as our new neighbors all have Comcast as well as local businesses we have patronized. The third contact was a phone call and we were told that the situation is called a duplicate of service and we have to prove that we own the condo by bringing our deed to a service center. We could get the boxes mailed to our permanent home for $10 but we were told no sense doing that since we have to go to a service center anyway to show our deed to get our boxes. We were told that we could go to any service center to get our boxes; one nearer our home and not one necessarily near the vacation home. The fourth contact was another phone call to make sure we could go to any service center and to make sure that the one we chose was the nearest one to our home since it was difficult to find out on the website. We were told yes to both. The fifth contact was to the service center near our home where we were told that we have to go to a service center nearer to the condo. The sixth contact was a phone call and I got a supervisor. He said that the boxes can't be mailed to our permanent address and it can't be mailed to the condo because we are not there to accept delivery. He said that he could send a technician on a Saturday (since we are not there during the week) for $50 so we wouldn't have to go to a service center to get our boxes. Or we could go to the service center in the town where the condo is located but only during the week since it is closed on the weekends. I told him that the service center was destroyed by Hurricane Sandy and didn't reopen. He said the he has it listed as an open service center. The seventh contact was to the service center that we were told is open. It closed in Oct. 2012 when Hurricane Sandy hit, was open for a few weeks in temporary trailers which were taken away and all is left is an empty building. We have given up as we have spent too much time on trying to get service and it should not be this hard to get service. We were potential new customers, we contacted them to get their service and got no satisfaction. Our solution is we bought an antenna and receive more than enough channels to satisfy us. We are happy now because the antenna cost us $20 so we have save money.
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Review
#487149 Review #487149 is a subjective opinion of poster.

Comcast - Channels Review from Hartford, Connecticut

Any one who has comcast I suggest you immediately change I was told that my bill was going to be lowered by getting rid if my show time and a couple sports channels. They have instead taken away both those plus 20 other regular channels and all my HD channels. When I called to get it fixed I was out on hold for an hour and a half and told I can get my services back with out show time for $17 more which is $5 more then I was paying with show time. When I asked to talk to a supervisor of the supervisor I was told they didn't have the number and I would have to call back during business hours to wait and go through the chain of people AGAIN. And then when I got upset about this because they refused to tell me their name or their supervisors name they put me on hold and left me there. PLEASE change and go with anyone else before they put you through this unnecessary bull ***. I will be calling a supervisor and writing a letter to the head of the company.
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Review
#486265 Review #486265 is a subjective opinion of poster.

Comcast in Gillette, Wyoming - Late payment fee after one and only missed payment.

Commiecast billed me $9.50 for my one and only late payment after many years of being an honest and dependable customer. Customer service agents are not available 24/7 as they used to be and live chat complaint went 15 minutes without a response. Commiecast is the Standard Oil of today. NBC owns Commiecast and Commiecast recently aquired Time/Warner. It's time for the government to step in and not allow Commiecast to control too much of the cable TV market. They will get a call from me with a promise to disconinue Commiecast and see what their competition Dish network or Direct TV can offer me, if Commiecast does not credit my next bill for $9.50. Greedy commies!
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2 comments
Anonymous
#837651

Okay, so let me get this straight. You openly admit that you made a late payment, and your "complaint" is that you were treated just like every other customer, and received a late fee because YOU didn't pay your bill on time? In times like these, the customer is definitely not always right.

MattD78
#812707

You know I hate Comcast but the fact is regardless of how many on-time payments you made, this one was late by your own admission and so you owe a late fee. Done.

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Review
#486257 Review #486257 is a subjective opinion of poster.
Loss
$10

Comcast in Minneapolis, Minnesota - Multiple Trips And No Resolution

The fall of 2013 I ordered Comcast cable and internet. The wrong boxes were installed. I took a day off work (day 1) to wait for someone to come out to install the right boxes. The tech shows up with no equipment so I call Comcast and they tell me those boxes are on backorder and 6 months later I still don't have the service that I ordered. April 2014 I move to a new home and conxidering all the issues I had with Comcast never giving me the tv service I ordered I switched to Directv and decided to keep Comcast for internet only. I schedule my services to be disconnected at my old house on April 4 and have a tech coming on the 5th to install my internet. The tech comes out on the 5th so I take the day off work (Day 2). He gets there and ways he can't connect the internet and calls a supervisor. He tells me a supervisor will be at my house in 90 minutes and he's going to lunch and will be back. Three hours later, no tech and no supervisor. I call to find out what's going on and Comcast says they will submit a complaint ticket and I will receive a call within 48 hours. Nobody ever called me and after a few days I called back to find out someone was coming on 4/17 to run a new line. I would have never known this if I hadn't called myself. Now I have to schedule for a tech to come and install my internet AGAIN! I make the appointment for them to come out on 4/25. The tech shows up and calls me from my house (I had my son come over to let him in...Day 3) to ask where the main box was for the tv's and phone. I told him I cancelled tv and never had phone service and just needed the internet installed. 10 minutes later my son calls and tells me the tech left without doing ANYTHING!! I immediately get on the phone with Comcast to find out what's going on. After being transferred three times I get connected with a woman that "promises" me this will be taken care of "tomorrow" 4/26 between 1-5. During this conversation I had to repeat AGAIN that I was only having internet installed and not tv and phone. At 3:30 on the 26th I call to make sure my promised appointment was still on and the person I spoke to had no record of an appointment being scheduled for my tv, internet and phone. I tell her I want someone at my house today to install something I should have had done a month ago. She tells me there's nothing she can do and will have a supervisor call me. I get transferred two more times and now two days later, still no calls from Comcast and no idea when I will have internet in my home. During two of my very upset calls I asked to speak to a supervisor and the associate both times told me there is nothing they will do for you that I haven't already done. So a month later after approximately two hours of on holds and phone calls and 8-10 hours of waiting at the house for absolutely nothing to happen and people leaving without doing or saying ANYTHING and never coming back and nobody returning my calls, I have NOTHING to show for it but numerous headaches and a $100 Sprint bill because I had to order hotspot service in order to get internet. This is the worst customer service experience I have EVER had. Comcast employees have no idea what they're talking about. They obviously don't put notes in their system and after multiple transfers on the phone nobody still has a clue.
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1 comment
Anonymous
#817448

Wow I feel your frustration. My issues were different but the treatment you describe EXACTLY my experience.

Folks avoid Comcast they will not keep their promises and you will be frustrated.

Cox cable customers beware as Comcast is in the process of acquiring Cox and believe me Comcast is completely inept. I am sure it will not take them long to bring Cox down to their very low standards.

Review
#484628 Review #484628 is a subjective opinion of poster.

Comcast in Miami, Florida - WORST EXPERIENCE EVER!!!!!!!!!!!

I have NEVER had such a nasty experience with anything that I have with Comcast! Here is the story: I was living in a condo where the cable was included and I have to pay only for the internet. I chose Blast Internet and was paying $34.99 per month plus all the fees. The total bill was $43.47. In the begging of April I was moving to the new community. I called Comcast to set up the move. The representative informed me that the cable is not included anymore, and asked me what services I want to have. I told her, that I want to keep my Blast internet as to the cable I only watch TNT, FX, SYFY and NBA. The representative told me that this channels are in the Digital Starter package and the price for the internet and this cable will be $54.99 + fees. I agreed even though I couldn't understand why the bill is so high. I will be paying now $73.47 for internet + cable TV with Digital starter package. My services worked for 3 days, after that everything went OFF and it says: Requires Activation. Called Comcast 5 times to do the activation – nothing helped. Finally they said that the technician has to come over to see what’s wrong. The technician came on April 23. Mind you, I was without service for 2 weeks already. The technician has to re-wire the house, because however connected it the first time made a mistake! Also the technician informed me that I have only Limited Basic TV. I was really frustrated. Called Comcast AGAIN!!!!! Spoke with really nice representative who informed that the $54.99 per month is a promotion for Blast Internet + Limited Basic TV! I was like: ‘But that’s not what I was told!” He apologized and told me that he will contact the Resolution department so they can fix the situation. The resolution department then informed him that even though they don’t have the package for this price – they will create the package specifically for me, so I will have Digital Starter TV + Blast Internet for $54.99. The representative informed me, that Resolution department will create a package and will take them 1-3 days and they will contact me. NOBODY DID! I called the Resolution department on April 25 to check the status. The representative was really nasty and told me that the only was he can do it is for me to pay $89.99. I got frustrated and told him, that the previous representative assured me, that they can do it and about the price and also they he was in contact with the resolution department. “That’s not true! I apologize for miscommunication……….” And so on and so forth. I asked to talk to the supervisor – He said that the supervisor is not available and he can create a memo, so that the supervisor will get back to me within 24-48 hours. Guess what? Nobody did get back to me. Today is April 28, I will pay for this month service which I didn't have $73.47. I called Comcast again – got the same response about $89.99 + fees. Comcast is ripping people off. In my new community Comcast has internet monopoly, so not any other company can provide the internet service. And as everybody knows, only when you bundle you can get the decent pricing. My friend lives in North Miami – she is paying $64 for Blast Internet + Digital Starter package (fees included). And since I live in the community where Comcast has monopoly – I will pay $105 per month for the same services!!!!! BIGGEST LEGALIZED SCAM EVER!!!!!!!!!!!!!!!!!! AWFUL CUSTOMER SERVICE!!! COMCAST IS RIPPING PEOPLE OFF!!!!! I would gladly cancel the service, but I can’t, because nobody will be able to provide internet for me. I'm stuck with Comcast! After so many years with Comcast this all came as a nasty surprise! I was really under the impression that Comcast has nice service in all areas!! I was mistaken!!!!!!!!!! I would NEVER recommend Comcast to anybody and will definitely post my story everywhere!! What and awful, nasty and frustrating experience!!!!! BAD BUSINESS!!!! AWFUL COMPANY!!!!!!!
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1 comment
Anonymous
#817450

I believe everything in your story about different individuals making promises and lack of call backs.

If I had not experienced the same I would have thought you might be exaggerating .

I am moving to Direct TV which I have very good reviews and I am hoping that I can get by with Century Link for my internet.

I have been a cable customer for 32 years so I am really stepping out.

Review
#484621 Review #484621 is a subjective opinion of poster.