Robin s Elg
map-marker Palm Beach Gardens, Florida

Lied too became a nightmare

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Was told I had a package for 2 years. Now 1 year later I am told no I don’t. Have no offers for what I was paying. Decide to cancel service but unfortunately I have to keep internet. Now they want $100.00 for internet and they shut off all of my service 5 days early. A bunch of liars
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Reason of review:
Return, Exchange or Cancellation Policy
qing l Wzl

Most terrible company.

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I stopped our service for in 2017.8, in Lisle, IL. And in the next 10 months and they keeping charging us. My wife called them over 20 times and they kicked the ball around. And i have no clue how they ended up with to re-activating the account again and keeping charging us. I had to call my credit card company to file a fraud; otherwise, they will keep charging us. We have been their customs for 5 years and never miss a payment. How such a terrible company never gets punish by USA government? {{Redacted}}
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Reason of review:
Poor customer service
Joangel Eun

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Verified Reviewer

VERY POOR SERVICES AND VERY POOR COUSTOMER SERVICES

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I have two different accounts with Xfinity, I been having a problem with my services at my home address for months now. Every time I call about the services at the home address. They send the technician to the wrong dam address. Its seems like to that Xfinity cant get there *** together. This is the worse cable company I have ever had in my life. This is about the 3rd or 4th time this has happened. For the money that Xfiinity charge for cable the *** should be FREE, for the very poor services they provide to there customers. On Sunday February 4th 2018 I was waiting on a technician to come to my home, but when the technician call and said he can't get into the gate, I said why are you at the other address and you are supposed to be at my Wuthering Height Dr. address not my 6363 West Airport address. This is a VERY BIG PROBLEM that I been having with Xfinity cable. I am so sick in tired of the VERY POOR SERVICES from Xfinity cable, why the services keep freezing up and blanking out. I have to keep resetting the boxes every 3 or 4 days just to watch the dam TV..... JUST HORRIBLE SERVICES..
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Loss:
$500
Cons:
  • Horrible services
Reason of review:
Poor customer service
1 comment
Joangel Eun

I WOULD NOT RECOMMEND XFINITY CABLE TO A DEAD PERSON....

Marie Udw
map-marker West Orange, New Jersey

Worst Cable Company Ever

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I have been a Comcast customer for over 7 years the only reason i remain one is because they are the only available service in my area or else i would have canceled my account years ago. Each and every month i have the need to call them regarding my bills .a package that is supposed to be 139.00 a month is now 175.00 or more depending on what lame reason they give you for the raise in price .Also, it is a total crap shoot when it comes to their customer service .either you will get a very helpful rep , willing to work with you,or a real jerk who won't even listen to your complaint i wouldn't recommend them to my worst enemy.
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Pros:
  • Nightmare
Reason of review:
Pricing issue

Preferred solution: Price reduction

Anonymous

Comcast is a scam of a compamy

I will be very careful when it comes to signing up for this service comcast wifi bill for the month keeps going up. I guess someone out there takes the money and spends your money on food or whatever is going on with this scam of a company. Comcast is a scam of a company
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Reason of review:
Bad quality
Haruto Oaf

Horrible!

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Comcast - Horrible!
Like many people in southwest Florida who are still recovering from hurricane Irma, we are slowly putting our lives and proerty back together. I called Comcast right after the storm passed. I expected there to be a wait but at least wanted to get a service ticket in. I FULLY explained to the person on the phone that the pole that not only had the cable hooked up but the transformer for electric was destroyed by the storm. 12 days later the electric company put a new pole up and restored our service. So I called Comcast again, just to let them know we had power. The next person I spoke to informed me that THERE WAS NO RECORD OF ME CALLING BEFORE!!! So I tried to be nice and request that a new service order be generated. AGAIN I explained that the problem WAS NOT the connection inside the house but the main line attached to the pole as well as the outside cable were in pieces. Today was the THIRD service tech who showed up with the information that he was working INSIDE the house to restore service!!! Are you *** kidding me??? THIS IS NOT A TECH ISSUE!!! This is a horrible communication system with idiots answering the phones who could care less about the customer!!! So now 4 days short of a month I’m told it will be next week before the lines can be replaced and connected! There have been no less that four line trucks parked on side streets for the past two weeks ON THE MAIN ROAD WHERE MY CABLE IS BROKEN!!! Because my husband works from home AND WE HAVE NO COMCAST INTERNET SERVICE I have had to pay for going over my data plan because that’s the only internet we can get! I’ve had to change my plan so I have more data BECAUSE COMCAST CANT GET IT TOGETHER TO FIGURE THIS OUT! If and when this ever gets fixed somebody better give me a *** good reason to keep them as my provider!!! And although I expect them to, at the least, send us a gift card to reimburse the expenses for taking off work to be here as well as having to pay more for my *** cell service! I’m sure when pigs fly that will happen! You would think after the first guy came out and saw the lines down somebody would have the sense to communicate the problem! COMCAST - AS OF SEPTEMBER YOU SUCK!!! A feakin first grader could figure this problem out!
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Loss:
$500
Cons:
  • Customer service have no idea how take care of the issue
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Anonymous

Worst Customer Service from Major Company

My experience trying to cancel service was such a rabbit hole of getting transferred multiple times, to people unable or unwilling to comply. I ended up contacting an executive whose photo and contact information was at the bottom of the website, but nowhere near Customer Service tabs I finally got assistance after a couple calls. However, they did not process an owed refund. This level of non-service is disgracefull and Comcast has so many layers of subcontractors, it's impossible to get help. The company needs to take customer service more seriously and end subcontracting. There is no reason customers should be forced to endure such treatment . And I was determined and patient, yet it took almost a month and a half to resolve. What is even more galling is that the company added cable to my internet service without permission, doubling my bill, which I thought was the end of my trial period and of course, refused to refund. I don't even own a TV!
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Reason of review:
Return, Exchange or Cancellation Policy
Anonymous

Sad Sad.

Comcast - Sad Sad.

On sunday 1-14-16 A tech came out to hook cable up to my NEIGHBOR place and unhooked my cable and left. I CALLED the tech ( got the # from neighbor) and he stated he will be back to hook it up he was 15 mins away.

Its 11 am when i spook to him. I called him back 3 hours later ( he blocked my number) called from another number he didnt answer,text him " Call me Baby" he called right back stating that he would be there shortly. By now its 4 pm still NO SHOW, called him again and asked him for his manager name he said he was on him way.7 pm he showed up.half fixed the ptoblem. The next day i went to office to fill a complaint and was told i would get a call from manager.

Havent happen yet.

Im putting a picture to show you how it was left. STILL NOT WORKING

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Reason of review:
Poor customer service
Kelby Flz

Rude and destructive technician

Ongoing lack ofnternet, techs have been out constantly system still in/out, mostlyout. Today the technician spoke hardly any English, was hard to understand, then started belittling me and shouting at me. I was scared, and told him he should do the job that was agreed upon. He then said he couldnt wait to get out of our house - called it a dirty dump and said it smelled funny. The house is old, but is well cared for and doesnt smell at all. Other techs have come out, stayed a long long time, and were wonderful to us. Too bad the system went down again and we got this a**h***. He then insulted us again, stormed out like a po'd child, and slammed the door so hard all my expensive magnets and pictures fell and neighbors heard, Then he peeled out so fast I couldnt get his plate even though I had pen/paper.I wish we could have detained him, but he almost knocked me down leaving. At least he didnt hit anyone. Got a quote from Michaels to fix the picture- glass/frame will be at least $80. I called Comcast, they said I should have called police. I wanted to detain him and make the call, but he was too fast. Small unmarked white suv. He was rude the minute he got here. Warning - do not let this wingnut in - real looney toon!! This guy is dangerous!!
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Loss:
$80
Reason of review:
Destructive/rude technician

Preferred solution: Let the company propose a solution

1 comment
Guest

Wow your story has changed so much! Originally the tech mumbled and you couldn’t hear him and yet 4 posts later he was yelling.

Make up your mind, which story are you going to stick with. Get your story straight then post.

Alex Fkb
map-marker Amherst, Massachusetts

What service?

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Comcast has wifi, cable, and telephone service. They all rank supreme over competitors, but at such a high cost.

They have developed different plans to cater to different budgets which is great. However, when an issue arrives with service or one other products, their customer service lacks. I have had the run around with fee's and technicians and I eventually cancelled my service. I think that for a company that charges so much should be providing excellent service.

Why is customer service so hard to ask for from them?

People want their products, but people are also trying to justify the cost. How can we when their customer service does so little?

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Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Mary B Ijf

These people are ridiculous!!!

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I called Comcast about 10 days ago to let them know I could not receive or send email. They tried to fix it for quite some time, but could not. They said they would have someone call me back. That person could not get it to work either and said it was a Microsoft issue. This was not true. When Microsoft called me, they put my yahoo account on my Comcast website and I was able to receive and send fine through them. I work at home, so after a lot of begging they sent someone out. This person was clueless and said he didn't know why they sent him. He proceeded to delete my two email addresses and reinstall them. Yay!!! It worked. He left. I went to send an email and he had lost everything in my inbox, outbox and junk box. He also lost all of my email addresses for both accounts. I again called them and they were going to escalate the call and have someone call me at 4pm yesterday. While driving home at 2 from leaving work early, my cell rings and it is Comcast. I was pulling in the driveway and I told her I would be with her in a minute. When I got to my computer she had hung up. I figured I would wait until 4 as that is the time the guy said he would call back. 4-oclock, no call. So, today, at 350 I get a call from Comcast and was told someone would call me at 7pm. I left a funeral to make sure I was home. It is now almost 730 and no one has called. I pay over $200 a month for this service!!!
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Loss:
$200
Reason of review:
Poor customer service

Preferred solution: Full refund

Elpidio Mdm

Beware the Comcast Price Scams

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Beware the Comcast Price Scams

I contacted Comcast to downgrade the Triple-Play service at our ski house to internet only. Using the chat feature, I contacted customer service.

The agent informed me that the cost would be $71.95/mo for Performance Pro, which is 100mbps without a gateway/modem. After noting my account, I needed to contact their retention department to finalize the downgrade of service. When contacting the retention department, I was told that amount was incorrect and all they could do was $84.95/mo. I explained that I had saved the transcript of the chat and was happy to provide the information.

After waiting on hold for 12 minutes, I was finally supplied with an email address for a supervisor to review the data. No one seems willing or able to assist. This isn't the first experience I've had with Comcast having large variations in pricing depending on the agent you speak with. Their website is also not transparent and doesn't allow you to make any changes without contacting them live.

This all screams of deceptive business practices meant to take advantage of customers. I intend to forward the data along to the state consumer protection agency as well.

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Cons:
  • Answer to problem is to put customer on hold and transfer
  • Inability to resolve problem
Reason of review:
Pricing issue
Kelby Flz

Rude destructive technician

Rude, insulting technician, didnt speak English that we could understand, started insulting us minute he got here, didnt do much, then insulted us, saying he couldnt wait to get out of our house!! He said it was a dirty dump which it is not. It is an old house, but it is clean and doesnt smell. Then he stormed out, slamming the door so hard that expensive magnets and pictures fell. The antique one will cost at least $89 per Michaels to be repaired - glass shattered, and a specialist will have to evaluate the frame. He scared me half to death, then burned rubber out of here - dangerous and unprofessional. Comcast said I should have called the police, but I didnt think they could catch him and he sped so fast I couldnt get the plate even though I had pen/paper. At least he didnt hurt a pedestrian or animal. I wish I had physically detained him/called police, but he was too fast for either of us. All I could do was call Comcast to report him. Warning - do not let this guy in!! He's dangerous and a real wackjob looney-toon!! We had great techs last time- they were super and so nice, and stayed a while with no problem - had a great visit then, but the system broke down soon after and we got this wingnut. He did admit there IS something wrong, wouldnt say what, said I had to wait 5 days w/faulty internet!! They he went postal and took off! Real a**h***!
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Reason of review:
Poor customer service
Anonymous

BEWARE

WHATEVER you do, do not purchase a mobile phone from this company. I purchased a phone yesterday , updated my card info..in store purchase mind you. well I lose my card ... I wanted to exchange the phone today , gave them a new card , updated it on my mobile app and online , corporate saw the change , I see the change I get an email confirming my change. I couldn't exchange the phone because the $23.00 they charge for the exchange had to be put on my card the one that was lost , needless to say.. I cant Exchange the phone because in the stores system it didn't up date I wasted two hours this morning and still have a phone I don't want due to a system error even though corporate has the updated card on file , I leave for a business trip in a few hours for two weeks , I was told that I couldn't return it when I get back because its passed the 14 days... so basically the customer gets screwed because of a store supposed system error....BE AWARE!!! I will be taking my business elsewhere and also filing a complaint to the FCC!
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Reason of review:
Return, Exchange or Cancellation Policy
Arye Sop
map-marker Cape Coral, Florida

Worst company ever.. Really

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We have been trying unsuccessfully for almost 2 weeks now to have internet installed at our new office. We were told early last week that the previous tenants had an outstanding balance and we had to send our lease in to expedite the process. We did that and were told last Wednesday that it had been approved and we would hear from Comcast immediately and we would be able to have the service turned on by the latest last Friday. In fact they told us they were fairly certain that they could turn it on remotely and could have been up and running later that day, or the following day on Thursday. Fast forward to today, a week and a half later.... We have left at least 10 messages for both the sales person Robert, and his manager Nicole over the last week. Neither of them return phone calls, or emails. ( I am more than happy to send screen shots of the phone calls made, and can forward emails that we have sent) I continually call in to Nicole's direct phone and leave her voice mails. I do not have a direct phone number for Robert so I call the main line and someone usually attempts reach him. Nicole has never actually answered the phone. Robert will communicate with the other sales reps either through instant messenger, or when I get someone helpful they will walk over to him and get the same response that we have been getting for 2 weeks. And this response is"we are currently in the process of building your account and we expect that to be completed anytime now". He will never actually pick up my phone call or return them when he says he will. Once again I was told this AM that he was taking inbound calls till noon and he would call me right after he was done. I was told to expect a call from him at 12:05. It is now 2pm and not only has he not called me, he refuses to answer my call. I am in an office that I am paying for that I cannot use as there is no data coming in. I called and scheduled Century Link and they were going to install today. I cancelled them yesterday as I was told Robert would call me first thing today to schedule our installation through Comcast. Needless to say, we are no where closer to having internet service at our office than we were 2 weeks ago when we started this process.
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Loss:
$13500
Reason of review:
Poor customer service

Preferred solution: Deliver product or service ordered

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