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Over billing for not working internet

I had comcast internet won't work any time, when i called them regarding the slow internet issue, i got charged for the service call and also for the HOME TV in that month, which i don't have TV at all in my home.when i call them they deducted 10$ from my bill and i thought it is over there, but i got charged 78$ following month(i should be billed 39.99 for internet and 8$ for router), when i asked them he started telling me that i had a late payment last month. When i told him i had a proof that i didn't do the late payment, he started telling that i paid only part of the bill, i didn't get that the only option i see in the website is pay total due, that i how i always paid. When i said that here comes the third story i am in 6months offer till now i got over at this time looks like, June 1st is when i got the internet connection it looks like its been six months according to the comcast year... and he said he will give me 15$ off from the next bill....... My question is why should we be paying this extra money for these people with not even getting internet.
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ID
#539763 Review #539763 is a subjective opinion of poster.
Service
Comcast Internet Service
Reason of review
Poor customer service

Comcast adds bogus charges.

Our S.W. Florida t.v. reception was failing...sometimes out. Comcast claimed older cables had trouble with their advanced hi-tech equipment. They could fix it! Comcast claimed they would upgrade our old cables for free...to supply the dependable service we were paying for. BUT...Our next Comcast bill included charges for installation of NEW custom lines for existing outlets (claimed as free) and charges for additional unwired outlets (we had none). Our drawn out dispute with facts seemed futile....and it was. So, we became another abused Comcast customer. Today we wait for a competitor to serve our area. Hopefully they will provide better service....and less advertising BS (it's what Comcast does best).
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ID
#539732 Review #539732 is a subjective opinion of poster.
Service
Comcast Installation

Intermittent and slow internet

I have been having a lot of trouble with Comcast internet. Slow, spotty, intermittent connections. Three visits to the Comcast "support" website resulted in service visit that I cancelled in error but the guy showed up anyway because Comcast takes a while to notify their contractors of scheduling changes. He takes one look at the outside wiring and begins a litany of things wrong with it that a funded service visit will have to correct. OK. Visit #2 corrects some of it but it was getting on to lunch and the service person decided to bail fixing two of the 3 major problems she saw. She promised to call and schedule the last of the services (call never happened). Her work was so shoddy that what she did accomplish will have to be redone along with replacing the cheap wire used by the installation Comcast guy many years ago (problem #3). So I went to the "Support" website again to schedule a visit. That was such a nightmare (it took well over an hour after I contacted the online "support" person), that I am considering dropping Comcast. The new "Support" person determined that my old Comcast cable modem was not responding to demands to update its firmware so it should be replaced. He sent me to a Comcast service center in far SW Indy which had moved to south Indy several years ago. The real Comcast service center was on the far NW side of Indy where I traded in the old modem for a new one. Total time = a little over 3 hrs. Thank heaven it was a nice day and I rode my 50 mpg motorcycle. Hoopla. Problem #3 is scheduled for Tuesday. AT least it wasn't as bad as billing me for 2 modem/routers for more than 6 years ($6/month) when I have never had but one. Repeated calls to various parts of the company openly stopped the practice but on one had the authority to provide a refund.
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ID
#539344 Review #539344 is a subjective opinion of poster.
Location
Indianapolis, Indiana
Service
Comcast Installation
Reason of review
Poor customer service
Loss
$450
Preferred solution
Deliver product or service ordered

10 months of lies, deceit, disrespect and failed commitments

Hey COMCAST????? I don't normally take the time to come on here...but I'm beyond frustrated right now and feel like venting. Since moving to GA back in December I have had nothing but a slew of issues, horrible service, and inconsiderate customer support. But hey, just calling them doesn't do justice, so allow me to outline the issues, if you've had similar stories, please feel free to share in the comments: Early December 2013 - Dispatch was hours late to the residential install, with no comps, no apologies, no credits. But a two year contract was established with the promise of a pre-paid visa... Late December '13 - first of several tech visits due to failure to provide the services that were paid for including phone, cable, and internet January '14 - Several outages for both cable and internet services, two tech outreaches and a replacement modem was provided Feb '14 - Continued outages and disruptions in services, including "false reads" where no outage was stated on there IVR but when a trouble ticket was provided and techs sent out magically an outage was discovered Mar '14 - See a trend yet? Continued outages and more tech visits, however these techs determine a NEW box is needed for the TV services and wondered why the original installer failed to actually feed the services correctly through the house Apr '14 - Time for a third Modem...then a fourth. Because the one that was replaced by the tech died which resulted in a last minute run to the local branch to get more new equipment...Yeah, time for a switch. So a call to billing support ensues where we find out that we can't switch because we're stuck in a contract, but wait...actually we're not...or are we? Because three separate billing associates including a regional manager provides conflicting info. Only thing that is confirmed? They want their money, and we don't get the pre-paid card...funny that. May '14 - Internet issues continue, which is great when you rely on the services for a livelihood right? Contacting Tech Support leads to conflicting information from previous techs, all documented of course. Jun '14 - Daughter is here and her TV isn't working...looks like that new box they gave was a model so old they don't even carry it...so a new one is given. Jul '14 - Time for another tech visit. This time for intermittent wifi issues...oh there's a new router that we just got that should fix it...and set it to manual connection. Aug '14 - More internet issues...Tech: I see the issue, you should be set to automatic channel selection Sept '14 - I'm done. Hit up chat support, spend 2 hours trying to get to a supervisor to confirm my contract status, cancel my services, and after the first guy saying I'm on a contract, then the manager saying I'm not...got that transcript copied too. Time for new providers, hit up AT&T for phone, hit up DirecTV for video services. I'm not in uVerse territory but will switch as soon as I can, so I figured Business Class Internet would help for stability. 9/26/14 - DirecTV appointment between 8am-12pm, they show up at 8am on the dot. Called before they came, handled business. Comcast Business appointment set between 10am-12pm...It's 7:30pm now and they still aren't here. I've been on the phone for over 4 hours with them today and no one could tell me why they couldn't show up when they promised for an appointment that they set and confirmed over a week ago, that they called and confirmed TWICE prior to the appointment window, and for some reason couldn't manage to get ANYONE out here to install today. I was passed around cold transfer from department to department to people who couldn't even touch my issue, let alone resolve it. Rachelle, Marcus, Trey, Devin...wait Devin was ok ID: 36349, he was probably the best out of all of them. Collin with no ID, the self proclaimed only Collin that works in National Accounts in the great city of Centennial, CO did me the fine justice of saying that "I don't have to care if they can't get me an installer today." When I asked him if it was fair that the company failed to honor their promises. They set the appointment time, they failed to honor it. I even took it a step further to ask if it was fair if the company promised to pay him on Friday, but then decided that they would instead pay them three weeks later, with no notice, no reason, no compensation, just reschedule even though you did everything you were supposed to do. He said no to that...still waiting on my install. So I asked for his manager...Eric who's number I have, but won't provide for his sake...since he probably should be on bereavement...he didn't seem too thrilled about his roll and I told him that. He said "Your region has a logistic problem that we need to fix..." So he said he would call my region's dispatch then give me a call back to let me know his findings and what he could do for me. I asked for a time to expect a call...within an hour he says. So I tell him I'm going to call him at 61 minutes if he doesn't call me back because I knew that he wouldn't call me...to my surprise, or not an hour passed no call. So I called him back, he hesitated at first like he was surprised I would call him back and then said he got off the phone with dispatch 5 minutes prior and was getting ready to call me...like it took 55 minutes to call and find out...NOTHING. Because after all that time he still couldn't get someone out to do what they promised they would do and wasted my time NOT CALLING ME to at least honor the promise that HE made to me. All that garbage they talk about wanting to provide top quality service and serve their customer's with integrity. I wanted to lace the whole place with profanity, but instead I'm taking to FB, their corporate pages, and their corporate office. I've cancelled everything else because I can't live with them one more second, AT&T or GOOGLE if you are out there reading, PLEASE PLEASE PLEASE expand your internet services in the Dacula, GA area because this is completely unacceptable. Update: Now I get a call back from escalations telling me that they actually NEVER received a call from Eric and that he lied about reaching out to that group and simply submitted a ticket...funny that... So like, comment, share, add to this if you have an experience to share. Send the story to your local papers, repost on your blogs, whatever you can do to spread it. #CONCast #Comcast #Upset #Irate #HonorYourPromises #HandleYourBusiness #ThatAintRight #FixThisNow #ForReal #ATT #Google #BBB
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ID
#539256 Review #539256 is a subjective opinion of poster.
Location
Dacula, Georgia
Reason of review
Poor customer service
Loss
$5000
Preferred solution
Let the company propose a solution

Comcast - Installation Review from Memphis, Tennessee

Been waiting since 8/29/14 to get cable. It is now 9/26/14 and 5 people have been at my house and tell me it's the tap outside... We knew this on 9/4/14! We have talked to managers about this and they set up the same appointments with inside installers that then lie and say said they installed so they get paid... We got a bill yesterday 9/25/14 for $166.98. An inside technician showed up today!!!!!! Tap still broken and STILL NO CABLE OR INTERNET...I WILL BE CALLING SOMEONE TOMORROW
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ID
#539169 Review #539169 is a subjective opinion of poster.
Location
Memphis, Tennessee
Service
Comcast Installation

Customer service sucks

am a 60 yr old disabled female have had Comcast little over 1yr as soon as product offer I signed up for xpired charges increased monthly. svc has bn terminated however, Comcast will not give me back my phone number so that I can take it to a competator or have it transferred to a cell phone have had # for over 20 years spent over 2 hours on live chat xplaining to Comcast needed tel number back have to b able to communicate with doctors etc. LIP SERVICE CONTINUED would not give me number back BEWARE COMCAST USES PREDATORY PRACTICES TO RAPE CUSTOMERS OF MONEY
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ID
#539116 Review #539116 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$10000

Comcast - Cable Box Review from Sunnyvale, California

Comcast is the worst. 45min wait just to swap a cable box. This company is horrid.
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1 comment
#877579

Comcast is the worst company with the worst customer reps of any company, lies, lies, transferring and passing the buck is there favorite things to do, it's to bad they have certain areas monopolized and there is no other choice in internet or tv, having an internet business you don't have much of a choice, thanks Comcast for all the hassle

ID
#539083 Review #539083 is a subjective opinion of poster.
Location
Sunnyvale, California

Over billing, unable to get paper bills from Comcast in Maryland....sick of their fraud!

We had our internet Comcast service shut off. Not knowing what the problem was, we called them thinking our area was down. Low and behold, they shut service off due to non payment! Our payments to Comcast go out by our bank on a monthly basis. We had no idea there was a bank problem. I am so upset that #1 we did not even receive a collection call. #2 no one at their billing department knows how to fix our bill! #3. We asked for paper bills 3 months ago (almost weekly) and still do not have not one bill. We have been loyal customers for over 15 years and to be treated in this manner is astonishing let alone very upsetting. They bill ahead dates of service which should be illegal. Someone from government needs to oversee their practices. I still do not have a bill and have informed my bank to not auto pay to Comcast anymore. They are committing fraud.
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ID
#538894 Review #538894 is a subjective opinion of poster.
Location
Rosedale, Maryland
Service
Comcast Internet Service
Reason of review
Poor customer service
Loss
$2000

FCC PLEASE LISTEN

it is obvious from my own experience and from those that have posted reviews here that Comcast customer service is abysmal. Please, please FCC stop Comcast from being a cable monopoly in any area of this country. There are too many areas where Comcast is the only cable choice. Please let us have the option of a company that has a well trained technicians and a customer service team who speak clearly and has on their listening ears when at work. A customer service team with integrity and follow through, one that is solution oriented. I would like to see a cable company available that when I'm done talking with them I feel good instead of frustrated and angry. I would like to see A cable TV company more open and transparent than Comcast has been when I ask who can I contact in authority that will be able to give me an answer to this to the issue.
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1 comment
#899320

Dude if you want the FCC to listen you need to contact the FCC and make a complaint. They don't waste their time on these forums since they have so many complaints to deal with that they get the right way. Go to fcc.gov or to the ic3.gov to make your complaint and if enough people do so then maybe they'll listen.

ID
#538732 Review #538732 is a subjective opinion of poster.
Service
Comcast Tv Service

Nonresponsive and lies

Issues with Comcast for sometime now. Every time I call and ask a question, I get an answer that has nothing to do with the question I just asked. They don't understand me. I think even the best of their overseas telephone callroom and their online chat people have difficulty understanding American English. This final time with a billing problem where I spoke to three different people and got three different answers. Come to find out that all three of them had made up what they were saying. None of it was true. It was the same thing with the technical problem a month ago. I spoke to three different people and got three different answers none of which were correct.I finally got the correct answer when I drove over to my local Comcast office and spoke face-to-face with a technician. It was a simple solution that any tech should have known. It is Wrong that Comcast holds a monopoly on the cable industry in so many areas. We need more options.
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1 comment
#875514

American English? What's that?

ID
#538716 Review #538716 is a subjective opinion of poster.
Service
Comcast Technical Support
Reason of review
Poor customer service

Comcast tried to bill me for a family members account

I would not recommend comcast to anybody. When i got my no contract plan with comcast the *** artists made me pay $15 more a month (charging me $85 for a $60 service) from their advertised deals. I actually had one of their reps lie to my facchecke about the price but i was cool and went with it. After only 2 weeks of ther service on a monday (my only day off) the cable service was shut down. I called in and wasted about 3 hours talking to numerous reps who couldn't help me. One of them putting me on an endless hold, but thats ok. I was patient. So the next day on break i call and finally find the problem. Turns out the incompetent company tried to charge me for my mother's pending fees from 5 years ago. I didn't think linking accounts was legal but oh well. I returned all their *** the next day and will never buy anything "comcast" again. Do yourself a favor before getting comcast check your mom, dad, great cousin, third cousin for any fees they might owe comcast. Better yet get a more competent cable provider.
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2 comments
#900028

They tried to go after me for my adult daughters account at another address. When I said I was not responsible for her bill, they said they would have to make me pay a deposit.

I explained that I had Comcast for years before taking a job overseas & that I was never delinquent on my bill, in fact, I had a credit after I disconnected service.

They kept saying they would have to add my daughters bill to my account, but I had to remind them that I have no legal obligations to my adult children's debts. Crazy.

#899336

Linking accounts is not legal. PECO tried to do it to me.

I fought them and won and PECO had to give all the money back.

I hope you fight it because complacency and "oh wells" is what keeps then doing it to others.

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ID
#538690 Review #538690 is a subjective opinion of poster.
Location
Millville, New Jersey

Inexcusable Service

Comcast has the worst Customer Service known to man and I will never recommend them to anyone. For the past 3 weeks, I've been attempting to get my service re-connected at a new address. Due to the incompetency of Comcast's representatives, my new address has not been updated, even when I've been told that it is. Each time the technician is scheduled to come out, he never arrives at the correct address. I'm left with the burden when it takes 3 hours to reschedule for an appointment that was missed on Comcast's behalf, and to top it off they're so backed up that openings can be anywhere from a few days to a week from the original set-up date. It's ironic when you see the influence that Comcast has over the TV/Internet business, when their service is deplorable. If it weren't for the fact that Comcast is the most compatible provider, I would not waste my time with them.
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2 comments
#875397

I feel sorry for anyone that does have to contact Comcast. Their customer care and technician consistently are people that do not understand Midwestern English.

I have never gotten a solution from Comcast with the first phone call. Because I work with the elderly, I am greatly concerned about how this extremely poor communication in Comcast customer service department effects those that have difficulty hearing. This ongoing inability to communicate is not funny and it is not acceptable. It is pathetic.

FCC please listen. Comcast should not be allowed to be a cable monopoly in any area of the US.

#875695
@PissedConsumer875397

I agree with you wholeheartedly. There needs to be new law protecting consumers from company neglect.

This company has always had a shady reputation for customer service and mysterious bill increases, and to this day they continue to alienate and mistreat their customers in exchange for cheaper employees who work outside the US. It's a shame.

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ID
#538664 Review #538664 is a subjective opinion of poster.
Location
Hollywood, Florida
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered

Worth over $100 billion, really!

Hello out there. I thought my irritation and anger would subside if I tried to calm down but that did not work and my anger is even worse now. Comcast customer service representatives and the young man, Mario, i spoke with at the corporate office really need to take a class in communication and every one at Comcast, from the corporate level down to the customer service level, need to take a class in customer appreciation so that they could try to understand that if Comcast did not have any customers their business would go belly up and shut down! Being told "stop trying to give Comcast the shaft and pay your bill Ms. Ross" is not professional in any way!!!! REALLY, this is the way Comcast customer service talks to one of their customers, me, who is a Comcast "insider". How do they talk to their regular customers? When you charge $200 plus a month for your triple play and, yes my bill is late a lot but I do pay it, and I pay it with the income I receive from social security disability in the amount of approximately $600 per month. I do everything in my power to pay my bill because I enjoy watching television that is more than just 6 or 7 channels that does not even include CBS which is a regular free network channel that I am watching through a digital box and an antenna. Don't get me wrong I am grateful for the digital box because I can see something. Now I talked to Mario at the corporate after being insulted, a number of times, by customer service representatives only to be insulted by Mario. I have explained my situation to this young man and a number of representatives with them showing me no compassion and being told there is nothing that CORPORATE can do to help me out so I thought, maybe, contacting the Better Business Bureau and anyone else I can then maybe someone at the corporate office could do something to help me out. You maybe wondering what is my situation as well as why should Comcast help me out as well as so many other customers who are having issues due to financial hardships in this economy. My situation is in late June i was in a horrific car accident and to help my body heal and stay alive I was put into a medically induced coma. After two and a half months of being in the hospital I was released on September 13, 2014 and came home to my Comcast service disconnected due to non-payment as well as payments that were made using my checking account that had no money in it. The returned checks and their fees jacked my bill up to approximately $1500 thats including $150 deposit to get my service back on. Now I was in a coma so there is no way that I made those payments so how much assistance have I received from Comcast? NONE, thats how much. Not only that but I paid $700 on Monday, September 22, 2014 and it is conveniently not in their system. REALLY COMCAST!!!!!!!!! I keep going back to Comcast because Directv and AT&T are just as bad and if I don't have to talk to anyone at Comcast then everything is fine. Oh did I mention that I came back to Comcast when I moved in October of 2011 and my phone and internet have not worked properly since i came back and my modem has been switched out at least 7 times. Why do I keep coming back? Because I'm an ***!! Comcast, is there anything you can do for me now?..... or do I still have to pay $1500 to a corporation who is a monopoly and worth over $100 billion. I'm sure $1500 is not going to bankrupt you!!!!!!!!!!
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ID
#538354 Review #538354 is a subjective opinion of poster.
Location
Park Forest, Illinois
Reason of review
Poor customer service
Loss
$2000
Preferred solution
Service turned back on and a job with comcast to help customer service

WORST CUSTOMER SERVICE with no solution

August 29th: I called and spoke to a nice gentleman about downgrading my service and transferring it to my new apartment 15 mintues away. I was put at ease and told that my switch should be a breeze since the person in my new apartment had Comcast that was disconnected the night before, which should make for an easy transition. He threw in free Showtime and HBO for 6 months to give me added value. I was happy after this conversation. Same day: I get to my new apartment, hook everything up and nothing works. I call Comcast and am on hold for 30 mintutes at least 4 different times trying to get a signal to pick up at my apartment. Unfortunately nothing worked, I need to have a tech come out for both internet and cable tv. The soonest they could come out was Sept 3rd between 2:00pm - 4:00pm. Awesome, new home, no internet, no tv, no netflix... looks like a rough Labor day but I'm hopeful. I had to email my boss and make sure I could get the time off since working from home would not be an option without internet. They promised to credit my account for the time without service (but only after I asked). September 3rd: I get home at 2:00pm and by 3:55pm I am getting nervous. I called and the automated system (which I could now recite to you as I have heard it over and over again on the 29th) which stated please press 1 to confirm your appointment. Confirm my appointment? Ummmm no. I spoke to customer service person who notified me that my tech would be there but he was running late. Wow. Now I have take time off of work only for my time to be completely wasted. He shows up at 4:45pm and comes in to hook up my service. He switches my box three times, switches my cable modem and small bedroom box and calls Comcast to get a signal sent to all. I watch your poor service tech on hold for the next 45 minutes. How rude. You even wasted your own employees time. Terrible. He finally left at 6:30. Service was up and running but my brand new cable box was a total downgrade and only works when the remote is aimed the perfect spot. 2:00pm - 6:30pm! Feel free to pay me for the time I lost at work... too bad Comcast doesn't care about wasting their customers or employees time. Terrible. September 17th: I called Comcast to talk about getting more channels because I'm slowly learning that the guy who sold me on a lesser package on the 29th of August, did not learn anything about myself or what I watch as the channels I have are not meeting my needs. I speak to a nice girl who continued to tell me that I could pay $20 more for a better channel assortment. I told her I do not want that, I want to speak to her manager. Mind you, it took my entire 1 hour lunch break talking to her/being on hold waiting for more info/waiting to hear from her manager. I finally tell her that I am on lunch and am not able to take more time for this. She took my number and promised that someone would be calling me back later today. NO ONE CALLED. Now I don't trust you. September 23rd: I called Comcast asking to disconnect my service. I knew I had a money back 30 day guarantee and wanted to take advantage as I'd like to switch to Dish since they have such awesome new customer perks! I called at 5:30 and was transfered to a gal whom I lost patience with quickly. I told her that I was NOT going to pay $20 more to get better channels when for LESS MONEY I could switch to Dish. She said "I'm not going to ask you to do that and if you were listening to me, you would have heard that I am in an elevated call center where she is able to get better deals for me as she knows that I am already aggravated". Why wasn't this done in the first place when I called upset before?!?! Regardless, I apologize and told her I would listen. She gets me a better package that is only going to be $10 more/month and the package should suit my needs. I asked about my free showtime and HBO, she gets them re-activated (ummm why did they disappear). I asked her about my credit from having no cable from Aug 29th - Sept 3rd. She re-credits that (again, why wasn't it there?!?!). I asked her about the credit from the tech showing late. I also asked her about my terrible box. She told me I have a credit at my nearest Comcast location and should be able to get it switched no problem. Great, another inconvenience. I bet when I hook this one up it won't work either and I'll have to schedule a tech. These were all questions I shouldn't need to ask!!! We finish up on the phone and I decide to turn on my tv only to find out that MY CABLE TV AND INTERNET NO LONGER ARE WORKING. I was on the phone with Comcast again until 8:45pm last night. Luckily I finally got a decent person who was able to get everything working after speaking to two that could not. When I On Demand was available at around 10:00, I noticed that I no longer have Showtime. Awesome. September 24th: I come to work and decide that I am DONE dealing with Comcast on the phone and decided to chat instead to ask about my free showtime. Emmanuel tells me that I can call the direct line to Eden Prairie Comcast since they have the code to get it sent to my dvr since he does not. Great. One more phone call to Comcast. I am BEYOND FRUSTRATED. Look at my bill from last month and you will see NO CREDITS OR DISCOUNTS. Technical suppport needs to stop being outsourced. I hate that I know that there is a drastic difference in the knowlege and support given when you call for tech support since it is outsourced and breaking the accent barrier is going to kill your patience to begin with. No more automated systems that repeat the same phrase twice in a row. When you call 1-800-xfinity you get the same phrase twice right away when you call. It makes the customer feel dumb and its a rude waste of time. Why can some customer service people help, send signals, adjust billing... when others are completely incompitent. Total disconnect. Regardless of how awesome that woman was who saved me from disconnecting last night, I want to disconnect simply because I genuinely believe that COMCAST DOES NOT CARE ABOUT THE CUSTOMERS. I would have refunded my money and done WAY more to prove any sort of integrity.
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1 comment
#967150

Terrible customer service no matter the issue. We had to replace our modem and did it online.

Message said "If you login with user and password to this web address, your modem will automatically be ordered." Did that, got the pop-up message that it had been ordered. 2 weeks later we get a nasty phone message that we didn't order our new modem for replacement and we are supposed to do that, I got on the phone and once I got to someone who could speak english enough for me to understand it took 15 minutes to explain the issue and after many repeated "We DID order it, it didn't come and we got a message that says we didn't order it." 2 more weeks, no modem. Called again and this time I had to tell the lady to stop talking about 5 times. She was more interested in trying to upsell me she would listen to the issue.

I had to tell her 3 times to stop talking and listen! I hate having to call there...

ID
#538144 Review #538144 is a subjective opinion of poster.
Location
Minneapolis, Minnesota
Service
Comcast Technical Support
Reason of review
Poor customer service
Loss
$500
Preferred solution
Let the company propose a solution

If you care about yourself and your family avoid Comcast

1. Every call or online chat to Comcast staff have the same wording, "don't worry I understand. I will help you." Whether it's technical difficulties or billing difficulties they don't understand and they do not help. I can call back three different times, get three different people and three different solutions that do not work 2. The most recent was a week ago I had a billing issue. I spoke with the technician, I had an online chat with the rep and I had a phone call with a billing supervisor. All three assured me that they would document my account and there would be no further issues.A week later I got an email from Comcast and the problem was not solved, so I got on the online chat. That rep told me that NO ONE had documented anything on my account regarding this billing issue. Why would ALL 3 agents LIE to me? I have a copy of the online chat, so I have exact documentation of exactly what was promised, but in contacting Tom Karinshaks Office, I received an email from his rep totally not answering the issues at all. Tom Karinshak is vice president of customer affairs and the rep in his office is no more capable or solution oriented than their every day representatives. Comcast is the only cable network in my area, so I had no choice but to use them. I cannot believe that the US government allows Comcast to monopolize the cable TV industry. These Comcast people have lied to me time and time again and apparently that is okay with Comcastmanagement.
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2 comments
#874750

That's right. If you can get past the rigorous automated service and actually get to a customer service representative you will find that indeed the calls are scripted.

I have gotten the same exact words every time… Don't worry. I will help you. My only worry has been that the representative does not understand what I'm saying and that the scripted statement reading he will help me is not true.

So, I have stopped calling into Comcast ....it is a waste of time ......they have the worst customer service hands-down. We need more table options available to consumers.

#874752
@PissedConsumer874750

Yes no more cable monopolies please give us options

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ID
#538114 Review #538114 is a subjective opinion of poster.
Location
Minneapolis, Minnesota
Service
Comcast Customer Care
Reason of review
Poor customer service