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Comcast - Channels Review from Hartford, Connecticut

Any one who has comcast I suggest you immediately change I was told that my bill was going to be lowered by getting rid if my show time and a couple sports channels. They have instead taken away both those plus 20 other regular channels and all my HD channels. When I called to get it fixed I was out on hold for an hour and a half and told I can get my services back with out show time for $17 more which is $5 more then I was paying with show time. When I asked to talk to a supervisor of the supervisor I was told they didn't have the number and I would have to call back during business hours to wait and go through the chain of people AGAIN. And then when I got upset about this because they refused to tell me their name or their supervisors name they put me on hold and left me there. PLEASE change and go with anyone else before they put you through this unnecessary bull ***. I will be calling a supervisor and writing a letter to the head of the company.
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Review
#486265 Review #486265 is a subjective opinion of poster.
Commiecast billed me $9.50 for my one and only late payment after many years of being an honest and dependable customer. Customer service agents are not available 24/7 as they used to be and live chat complaint went 15 minutes without a response. Commiecast is the...
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2 comments
Anonymous
#837651

Okay, so let me get this straight. You openly admit that you made a late payment, and your "complaint" is that you were treated just like every other customer, and received a late fee because YOU didn't pay your bill on time? In times like these, the customer is definitely not always right.

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Review
#486257 Review #486257 is a subjective opinion of poster.
Loss
$10

Comcast in Minneapolis, Minnesota - Multiple Trips And No Resolution

The fall of 2013 I ordered Comcast cable and internet. The wrong boxes were installed. I took a day off work (day 1) to wait for someone to come out to install the right boxes. The tech shows up with no equipment so I call Comcast and they tell me those boxes are on backorder and 6 months later I still don't have the service that I ordered. April 2014 I move to a new home and conxidering all the issues I had with Comcast never giving me the tv service I ordered I switched to Directv and decided to keep Comcast for internet only. I schedule my services to be disconnected at my old house on April 4 and have a tech coming on the 5th to install my internet. The tech comes out on the 5th so I take the day off work (Day 2). He gets there and ways he can't connect the internet and calls a supervisor. He tells me a supervisor will be at my house in 90 minutes and he's going to lunch and will be back. Three hours later, no tech and no supervisor. I call to find out what's going on and Comcast says they will submit a complaint ticket and I will receive a call within 48 hours. Nobody ever called me and after a few days I called back to find out someone was coming on 4/17 to run a new line. I would have never known this if I hadn't called myself. Now I have to schedule for a tech to come and install my internet AGAIN! I make the appointment for them to come out on 4/25. The tech shows up and calls me from my house (I had my son come over to let him in...Day 3) to ask where the main box was for the tv's and phone. I told him I cancelled tv and never had phone service and just needed the internet installed. 10 minutes later my son calls and tells me the tech left without doing ANYTHING!! I immediately get on the phone with Comcast to find out what's going on. After being transferred three times I get connected with a woman that "promises" me this will be taken care of "tomorrow" 4/26 between 1-5. During this conversation I had to repeat AGAIN that I was only having internet installed and not tv and phone. At 3:30 on the 26th I call to make sure my promised appointment was still on and the person I spoke to had no record of an appointment being scheduled for my tv, internet and phone. I tell her I want someone at my house today to install something I should have had done a month ago. She tells me there's nothing she can do and will have a supervisor call me. I get transferred two more times and now two days later, still no calls from Comcast and no idea when I will have internet in my home. During two of my very upset calls I asked to speak to a supervisor and the associate both times told me there is nothing they will do for you that I haven't already done. So a month later after approximately two hours of on holds and phone calls and 8-10 hours of waiting at the house for absolutely nothing to happen and people leaving without doing or saying ANYTHING and never coming back and nobody returning my calls, I have NOTHING to show for it but numerous headaches and a $100 Sprint bill because I had to order hotspot service in order to get internet. This is the worst customer service experience I have EVER had. Comcast employees have no idea what they're talking about. They obviously don't put notes in their system and after multiple transfers on the phone nobody still has a clue.
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1 comment
Anonymous
#817448

Wow I feel your frustration. My issues were different but the treatment you describe EXACTLY my experience.

Folks avoid Comcast they will not keep their promises and you will be frustrated.

Cox cable customers beware as Comcast is in the process of acquiring Cox and believe me Comcast is completely inept. I am sure it will not take them long to bring Cox down to their very low standards.

Review
#484628 Review #484628 is a subjective opinion of poster.

Comcast in Miami, Florida - WORST EXPERIENCE EVER!!!!!!!!!!!

I have NEVER had such a nasty experience with anything that I have with Comcast! Here is the story: I was living in a condo where the cable was included and I have to pay only for the internet. I chose Blast Internet and was paying $34.99 per month plus all the fees. The total bill was $43.47. In the begging of April I was moving to the new community. I called Comcast to set up the move. The representative informed me that the cable is not included anymore, and asked me what services I want to have. I told her, that I want to keep my Blast internet as to the cable I only watch TNT, FX, SYFY and NBA. The representative told me that this channels are in the Digital Starter package and the price for the internet and this cable will be $54.99 + fees. I agreed even though I couldn't understand why the bill is so high. I will be paying now $73.47 for internet + cable TV with Digital starter package. My services worked for 3 days, after that everything went OFF and it says: Requires Activation. Called Comcast 5 times to do the activation – nothing helped. Finally they said that the technician has to come over to see what’s wrong. The technician came on April 23. Mind you, I was without service for 2 weeks already. The technician has to re-wire the house, because however connected it the first time made a mistake! Also the technician informed me that I have only Limited Basic TV. I was really frustrated. Called Comcast AGAIN!!!!! Spoke with really nice representative who informed that the $54.99 per month is a promotion for Blast Internet + Limited Basic TV! I was like: ‘But that’s not what I was told!” He apologized and told me that he will contact the Resolution department so they can fix the situation. The resolution department then informed him that even though they don’t have the package for this price – they will create the package specifically for me, so I will have Digital Starter TV + Blast Internet for $54.99. The representative informed me, that Resolution department will create a package and will take them 1-3 days and they will contact me. NOBODY DID! I called the Resolution department on April 25 to check the status. The representative was really nasty and told me that the only was he can do it is for me to pay $89.99. I got frustrated and told him, that the previous representative assured me, that they can do it and about the price and also they he was in contact with the resolution department. “That’s not true! I apologize for miscommunication……….” And so on and so forth. I asked to talk to the supervisor – He said that the supervisor is not available and he can create a memo, so that the supervisor will get back to me within 24-48 hours. Guess what? Nobody did get back to me. Today is April 28, I will pay for this month service which I didn't have $73.47. I called Comcast again – got the same response about $89.99 + fees. Comcast is ripping people off. In my new community Comcast has internet monopoly, so not any other company can provide the internet service. And as everybody knows, only when you bundle you can get the decent pricing. My friend lives in North Miami – she is paying $64 for Blast Internet + Digital Starter package (fees included). And since I live in the community where Comcast has monopoly – I will pay $105 per month for the same services!!!!! BIGGEST LEGALIZED SCAM EVER!!!!!!!!!!!!!!!!!! AWFUL CUSTOMER SERVICE!!! COMCAST IS RIPPING PEOPLE OFF!!!!! I would gladly cancel the service, but I can’t, because nobody will be able to provide internet for me. I'm stuck with Comcast! After so many years with Comcast this all came as a nasty surprise! I was really under the impression that Comcast has nice service in all areas!! I was mistaken!!!!!!!!!! I would NEVER recommend Comcast to anybody and will definitely post my story everywhere!! What and awful, nasty and frustrating experience!!!!! BAD BUSINESS!!!! AWFUL COMPANY!!!!!!!
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1 comment
Anonymous
#817450

I believe everything in your story about different individuals making promises and lack of call backs.

If I had not experienced the same I would have thought you might be exaggerating .

I am moving to Direct TV which I have very good reviews and I am hoping that I can get by with Century Link for my internet.

I have been a cable customer for 32 years so I am really stepping out.

Review
#484621 Review #484621 is a subjective opinion of poster.

Comcast in Olathe, Kansas - Fed up with incompetence

This is the most incompetent Cable/Internet provider I have ever had.The only thing that is consistent with this company is the error plagued bill every month.We called them today to make a payment and the rep argued with us that our service had been disconnected and needed to charge us a reconnect fee(our service was not disconnected).Every month our bill is inflated with bull *** charges and every month we have to dispute the bill.I feel sorry for the people who just pay their bill without checking it for accuracy because guarantee they are paying for more than they are receiving.I will be so glad to move to another area so I can have the option of using any other company than this mediocre one.
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1 comment
Anonymous
#820413

Just quit them and switch (if another Service provider is your area

Comcast spams this on some sites on the WWW:

We're sorry about your issues you are having

Please go to twitter and type in the new tweet field @ComcatCares

In translation:

We did this to spam ***. We are (NOT) sorry about your issues you are having with our services Please go to twitter and type in the new tweet field @ComcatCares Oh, wait we will *** it up And the IRRITATING "COURTESY" Notices are *** making people get irritated having to drag it on every single site How to fix: Track down location of one of the services GO THERE SPLASH WATER WITH AN BUCKET *SPLASH* Watch the fireworks!

(The Server SPARKING AND GETTING ENGULFED in flames) Don't forget the popcorn! ;)

Review
#484526 Review #484526 is a subjective opinion of poster.
Tags
  • Inflated billing

Comcast in Wilmington, Delaware - Email access removed prematurely after stopping service

On the Comcast web pages, on the internet, and on advertisements, Comcast advertises that it provides excellent customer service. I will describe an example of just the opposite below, in chronologic order, and this example is just one of many providing evidence of very poor customer service. 1. On March 28 2014, I stopped my Comcast service in my Wilmington DE home because of a planned move to Tampa. About two weeks before, I had been in contact with Comcast customer service by phone. I was instructed that it was too late to send me the prepaid boxes to return my equipment [I needed to contact Comcast at least one month in advance to permit enough time for boxes to arrive], so I would have to endure the long waits to return the equipment in person. 2. At the time of my phone contact, I was instructed that I would have 30 days of continued email usage of my Comcast account, though my other services would have been stopped. 3. On March 28 2014, I returned my equipment to the New Castle DE location. The wait was about an hour. I asked for a final bill to pay and was informed that it had not yet been calculated. I was told that this hour wait was relatively short compared the usual wait times. 4. Between March 28 2014 and April 7 2014, I continued to use my Comcast email. Remember that I was told that I would have 30 days usage after stopping the other portions of my Comcast service. 5. Abruptly on April 7 2014 my Comcast email access was ended, after only 10 days usage. 6. Between April 7 2014 and April 9 2014, records will show that I spent over 3 hours on the phone and on line with a variety of Comcast service representatives about the end to my Comcast email access. I was told that it was a “glitch” in the Comcast system that my email access was ended prematurely, that I was correct in that I should have had 30 days access, that I could not have my account reactivated since that was not the “Comcast” system, that my access had been cut off because of a $72 unpaid bill [which was my final billing and which I had tried to pay in person but was told was not yet “ready” in that the final total had not been calculated], and that there was no way to get my access back. As I explained to all the technicians on the line, two of whom took a deep interest in my problem because they understood that I had not had enough time to notify all my patients and others about my email change, this early premature abrupt end to my email access had disrupted my life and that of many others. One very aggravating technician kept telling me “….to tell you the truth”…. as if to say that she were lying all the time in the prior hour during which she had been trying to deal with the problem. 7. I intend to post this letter on line to warn others about dealings with customer service at Comcast. I intend to send this note to the committees investigating the upcoming potential Comcast merger to indicate the type of service that is currently received from Comcast as it surely will only get worse with a merger. Comcast clearly is uncaring, unwelcome, rude, disrespectful and of course not truthful. The service that I was promised was discontinued prematurely. The explanation was that it was the “system” for which no one took responsibility and no one had the ability to change. Some of the technical support agreed that the policy was to give me 30 days email usage but had no good explanation as to why the service had been cut off. Some service personnel with whom I dealt promised to call me back as they worked off line on the problem and of course, they never called me back. At the old MBNA in Wilmington DE, there was a saying above each hallway entrance that each employee should treat each customer as they would want to be treated. Comcast employees and executives should put themselves in that position as well. So I ask the question: would each Comcast employee like to be treated as I have been treated? Cordially, Michael E. Trigg MD
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1 comment
Anonymous
#817537

Thanks Michael There is nothing more frustrating than to be told you will receive a call back and they never call back.

My learning is that is simply their means for getting off the line from you. They don't care about their current customers and once you reach that stage of former customer they have absolutely no use for you.

The NO call back is a common theme among posters.

Review
#482524 Review #482524 is a subjective opinion of poster.

Comcast in Upper Marlboro, Maryland - Bundle Packages & Cable Box Issue

A few months ago I spoke with a representative who offered me the triple play package for $134. However, when I received the following months bill, my bill was between $145-$160. I called Comcast immediately, and was told by another representative that Comcast did not have a package with the price of $134. I requested that a manager contact me and listen to the tape if the conversation was recorded. I never received a call, even after I called twice regarding the situation. Moving forward, I requested the removal of my DVR service due to other options available. The first time I contacted someone because I never received the new cable box, the representative told me it was here in MD; but I never received it. A week or two later I called Comcast back to explain that I never received my new cable box, and the representative I spoke with was extremely rude. Of course it is no surprise that I never received the box. However, I was charged an installation fee for something I never received. I had been a loyal customer with Comcast since 2007/2008, and I never had an issue with them until I moved to Maryland. I've been in PG County for slightly over a year, and unfortunately poor customer service seems to be the norm; which could explain the poor customer service rendered by Comcast in PG County. I am so happy I was able to get rid of Comcast, and their $165 bills...Yeeeesss!
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Review
#481836 Review #481836 is a subjective opinion of poster.
Loss
$300

Comcast in Davie, Florida - New installation a week late, insane billing

we had appointment for installation, never showed. Finally got installed a week later after calling every day. However got billing a week before installation including a weeks charges before any equipment. Customer service knocked off $22, but when I got first bill after only TWO weeks of service I got a bill for the crazy amount of FOUR HUNDRED TWENTY TWO dollars!!!!. Their internet speed is fast- their billing speed is much faster and their creative accounting is enough to get senior citizen (me) a heart attack. $422 after 2 weeks of service. Rip that *** right out. Even changing the packages to add on services still most channels wanted were additional and not present
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1 comment
Anonymous
#801944

I had something similar happen to me when I moved. When I called customer service (which is a joke) they told me not to worry about it and that most of it would be credited back to me on the next billing statement.

They actually did this, surprisingly. Not sure what to say about your case, though.

Review
#481548 Review #481548 is a subjective opinion of poster.
Tags
  • insane billing
I called to install cable and was told I'd get a pkg for 89 a mo. for tv and internet. It took two wks and 3 techs to finally get my cable going. Once up I found channels were unauthorized. Called and was told I signed up for economy basic. What? Oh sorry, that...
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Review
#480758 Review #480758 is a subjective opinion of poster.

Comcast's UTMOST respect for privacy and security.

I have been a Comcast customer since mid 1996 and predate a lot of their current services (luckily). I received a voicemail that I had infringed the copyrighted work of someone, so I called them back to figure out what was going on. The first two representatives hung up on me when I wasn't even being rude (hadn't gotten a chance to even, literally in the middle of the call they were just not there anymore). By the 5th call I finally reached someone who told me to check my Comcast email for details on the issue. I have never at any point set up a Comcast email, as that's something usually done at the creation of a new account, and like I said, I started my service prior to a lot of their additional services (email, digital cable, cable internet, etc etc). I told them this and they insisted I did have an email account with them. They refused to tell me the content of the email or the copyright violation as that's *personal information*, and kept directing me to check my Comcast email myself. Despite numerous attempts to explain I've never once had a Comcast email, they would not explain the copyright issue, so I asked them about the email account itself. Apparently without my permission or knowledge, they had opened an email address in my first and last name, as in firstlast@comcast.net (something I'd never do for privacy's sake). After some cajoling, they provided me with "my" password (the password THEY made up and being something so simple that I'd NEVER select as my password). Finally I logged into my comcast account and had to set up a security question for my 'new account' (at the risk of repeating myself, I NEVER had a comcast email account). I looked at my ONE email that arrived 3 hours prior, informing me that someone had downloaded 384kb of a 14 year old song from me and they demand that I delete the file. They had the song title, how it was downloaded, everything. I had downloaded an album I already own on vinyl via bittorrent (to have a digital copy for CDs/my phone/my own *** business) and it seeded (was available to other bittorrent users) for approximately 40 seconds after completion before I removed it from bittorrent, as I have no intention to share files, merely reproducing something I already own for my own use. Mind you, this violation wasn't for me downloading the album itself, this was for someone downloading mere kilobytes of a song off of me in the time it took me to go "Oh good, that album's done. Let me close bittorrent." tl;dr Comcast will invade your privacy down to the minute detail, but they wouldn't want you to "social engineer" your way into your own email account that they created for you without your permission. I hope no one was negatively affected monetarily by the 384kb of unlistenable raw data that was "pirated" off me. Imagine how much you do on the internet that Comcast is keeping tabs on. Think about that when you email your boyfriend a hot picture, or when you send your girlfriend a song you wrote, or when you send your doctor a picture of what that rash looks like today.
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3 comments
Anonymous
#838379

I used to work there. It is scary what they can and will do.

Anonymous
#837654

So you illegally downloaded music from the internet, were caught and now you're mad because...you were caught?

esh1962
#798991

That is even more a reason for me to never go back to them. You would think they would do something to change their image, but apparently they just don't care. Sorry you had to go through this.

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#479769 Review #479769 is a subjective opinion of poster.