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Comcast - Service Transfer Review from Miami, Florida

Ever since I started service with Comcast back in February 2014 i've been having problems after problems. The first was i moved into a new apartment and i need them to run new lines for my service I made the appt but the tech never showed up neither the tech or the dispatcher called when I called customer service she lets me know the tech had put he came out and I wasn't home I was livid anyway she scheduled another appt almost a week later thank God I have a friend who works for Comcast so I just had him come out and run the line for me plus I already had the modem they shipped to me since I didn't need a tech over anymore I cancelled my appt by their automated system so I thought on Saturday morning I hear a knock at my door its a tech I explained to him that I cancelled my appt. I received my bill and they charged me for both tech coming out here again I called customer service they are the most dumbest set of people eventually they fix everything after me calling several times. Second problem had a power outrage and that cause my service from working did a self check everything looked gd but still no service so I called customer service again after several calls a whole lot transfers they came to the conclusion that the modem is bad ok he needs to transfer me to the department that will order my modem that department was close so I had to call back and hope I get a competent person so she order the modem I asked for a tracking # she me I needto call back in twodays to get Iit I found that kind of fishy pkus I use to work as a customer service I started ok and two days later I calledback the guy gave me tracking # from the first modem I got from them so I had to call the back and after two weeks if the back and forth they finally sending me a modem tracking # to prove it. I have never ever ever had a company as horrible as Comcast and the customer service is the WORST. I never thought for a big company it was be this bad anyway Im thinking about Dish Network where customer service is great and you can get any department 24/7
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Review
#492252 Review #492252 is a subjective opinion of poster.

My internet router from comcast stopped functioning

my internet service stopped working so I had to call comcast. The most irritating and anger generating move on comcast's part is that I have to listen to a recording 3 times that says "do you know you can go to comcast.com online to get help". No, I can't. I only call comcast when our internet service goes down. How the *** can I go online to get help about my internet service going down when the internet service has stopped working. But a bunch of *** and idiots. How can I say this in a polite way - stop insulting and *** off your customers. If there were another service that provided what you provide for a price within a few dollars we would change service providers in a heartbeat. I can't wait to get serviced by some other company than comcast. Your company is run by idiots. Get a clue, get a brain.
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1 comment
Anonymous
#837648

The phone system is automated-aka the same message you heard is the same message everyone hears. Get a clue.

Review
#491689 Review #491689 is a subjective opinion of poster.

Comcast in Romeoville, Illinois - Rude incompetent customer service cost me weeks of outage

After my Internet stopped working, I called Comcast. They told me to buy a new modem, which I did ($85). Still no wi-fi. A dozen of calls later--more than half of them dropped by Comcast--I still don't have my wi-fi, AND I am out of $85. Comcast "supervisor" has finally told me to go out and buy a new router ($119), but they wouldn't mend the lapse in service to date. The apparent lack of care in "customer care" is really disconcerting. It is like they literally don't care. And I have been a customer for ten years! Can Comcast's abusive, incompetent, rude, and shameless "customer service" degrade any further?
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Review
#491072 Review #491072 is a subjective opinion of poster.
Loss
$100

Comcast - HORRIBLE CUSTOMER SERVICE. LIES, LIES AND MORE LIES.

On April 27 I went into Comcast to exchange a modem that just stopped working. While there I found out that I would save money by adding my home phone (which I presently had with Vonage) with my other service with Comcast. Big mistake! The phone service was supposed to start by May 5. On May 21, Vonage stopped and I could receive no incoming calls with Comcast. I called on May 21 and was told the phone would work 24-48 hours. Next day called and was told would be fixed in 24-72 hours. Next day called and was told the problem would be fixed by May 28, a week after service was ended with Vonage. Next day called and was told they would accelerate the ticket and put in an emergency ticket and someone would call me the next day. NO CALL OF COURSE. I called that next day and after going through 3 people, was told someone would have to come out. This is ridiculous. It has nothing to do with my equipment as my phone was working fine. It is a problem with them. I hate that they just don't care. Always putting you on hold, and then I believe purposely disconnected and you have to start all over again with another person. They did have phone number I was calling from, but because I was upset with good reason, they just wanted to get rid of the call. I hate that this company could care less about their customers. They don't care because what recourse do we have but to seek an alternative service which I plan on doing. I also plan on spending at least as many hours that I have been on the phone since this started trying to inform as many people as I can about the incompetent people who work for them and the poor service. I have counted that in 6 days I have spoken to 14 people, been disconnected 3 times. HORRIBLE!!!!
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Review
#490528 Review #490528 is a subjective opinion of poster.

Comcast in Lee's Summit, Missouri - Internet outage

Monday, internet was out. They had to fix on their end. 2 days later, out again. They couldn't fix. Set up service call. Next morning, internet back up. I called to cancel service call and reps tells me she can save me $20/month and give me faster internet. I foolishly say yes. She was lying. Got email next day and her cheaper service was actually $10 more. I call to cancel and new rep says she must have been confused and he would adjust my plan to really be cheaper. Fooled me twice. Got an email saying new monthly fee is $229 for basic cable and lowest speed internet. Called to complain and rep actually tried to pitch me a different new plan...would not get me a supervisor. How do you know a Comcrap customer service rep is lying to you?...they are talking.
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Review
#489957 Review #489957 is a subjective opinion of poster.

Overpriced Internet Review

My family has "high-speed internet" from comcast while it can't allow more than 3 people to online at once. I was playing on the computer and I got multiple lag spikes and kept on dying. This internet is an overpriced piece of ***.
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Review
#489953 Review #489953 is a subjective opinion of poster.

Service Work Review

Cable guy goes in my crawl space to work on connections and steals all of my surround sound monster cable I had recently disconnected and dropped down there because I was having my hardwood floors redone and had to move all components out of the room above it. Called and complained and was waiting to hear about a investigation only to find out a week later the customer service guy I spoke with on the phone never reported it.
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Review
#489924 Review #489924 is a subjective opinion of poster.

Comcast - Account Review from Valparaiso, Indiana

Out scorching ! Worst idea ever. They have no comprehension of the world we live in . Extremely poor communication skills . The after five customer service department is a pacifier for customers . The only ability they have, is to add service to your current account. This company has the worst service any company could ever ever provided. These examples have been going on for so many years it is obvious they as owners of this company could care less about customer relations.
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Review
#489757 Review #489757 is a subjective opinion of poster.

Comcast in Crawfordsville, Indiana - Large ugly orange cord in my backyard unsafe for my children to play

Two years ago my husband and I noticed a large orange cord lying across our backyard. It was November and cold so we assumed it would be buried in the spring (HaHaHa ). Last week I was mowing and ran over it with the mower. It wrapped around the mower blades, snapped into and in doing so bent the *** out of my mower blades! I have talked to soooo many Comcast employees on the phone trying to get this issue resolved to no avail! Every time I am transferred to a supervisor I begin to tell them why I am calling and the immediately hang up on me....GGGRRRR! And the kicker is we aren't even Comcast customers. How am I supposed to get this taken care of if Comcast is training their management to hang up on these complaints?
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Review
#489045 Review #489045 is a subjective opinion of poster.
Loss
$500

Comcast Houston Texas service never performed properly.

Comcast service started October 1, 2013. Our second home in Houston Texas and we signed up for TV, internet, and telephone service a very complete package for roughly $179/month. After numerous calls, chats including a marathon 4 hour call in December I determined their technicians were too incompetent to ever get my service working and I canceled my service on December 17th, 2013. Because the service never worked I have been in a 4 month battle attempting to get a refund for October-November-December payments. In total I had paid $580.85. The genius at Comcast decided I was entitled to the grand sum of $116.00 or a net loss of $464.85. I had at least 6 conversations post cancellation promised numerous call-backs from supervisors from their finance team. Despite all of my calls they simply chose not to communicate. I have decided legal recourse over $464.85 would be a ridiculous waste of time. Alternative I have two sons that had Comcast service and I have since persuaded both to cancel their service. This costing Comcast over $300/month. Further I am a 32 year Cox cable customer, my primary residence in Scottsdale Arizona. As many of you know Cox Cable has agreed to be acquired by Comcast. Because of the incredible poor service, incompetent technicians, and being called a liar. I have made the choice effective 5-27-2014 to have my Cox cable service discontinued. I have been paying $153.02/month for cable, TV and high speed internet. The difficult part is that Cox has provided outstanding courteous service and I was thrilled with my bundle package. However I am committed to never doing business with an incompetent, unreliable, and unprofessional outfit like Comcast. Given they are acquiring Cox I know what my service would be like in a few years. Net between the 4 accounts Comcast is losing out on roughly $632/month in revenue. I would not recommend anyone do business with Comcast. There is a reason they are ranked in the customer hall of shame reports every year. They are despicable. Further if you are a Cox cable customer be wary of signing long term agreements as you ultimately will be a Comcast subscribers and I would assume over time their service will degrade. I am cutting the cable and going to give Direct TV a try. I have read the reviews and while they are not perfect they are known for good service, equipment and installation. I am a little more concerned about my internet options and know there may be a few bumps in the road. Bottomline Comcast simply does not care. I am hopeful that I save at least one other person the dreadful experience I had with Comcast.
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1 comment
Anonymous
#818082

Nothing is ever going to be done about Comcast gouging and lying to customers until the consumers override the complaint database at the FTC: Go here to the government website to complain. Believe me if they get the number of complaints that I am finding collectively on forums, they will do something...

https://www.ftccomplaintassistant.gov/GettingStarted?NextQID=241&Url=%23%26panel1-8#crnt

Review
#488844 Review #488844 is a subjective opinion of poster.
Loss
$465