Filter by rating
filters
State:
Show
City:
Show
Product:
Show

Service Work Review

Cable guy goes in my crawl space to work on connections and steals all of my surround sound monster cable I had recently disconnected and dropped down there because I was having my hardwood floors redone and had to move all components out of the room above it. Called and complained and was waiting to hear about a investigation only to find out a week later the customer service guy I spoke with on the phone never reported it.
View full review
Review
#489924 Review #489924 is a subjective opinion of poster.

Comcast - Account Review from Valparaiso, Indiana

Out scorching ! Worst idea ever. They have no comprehension of the world we live in . Extremely poor communication skills . The after five customer service department is a pacifier for customers . The only ability they have, is to add service to your current account. This company has the worst service any company could ever ever provided. These examples have been going on for so many years it is obvious they as owners of this company could care less about customer relations.
View full review
Review
#489757 Review #489757 is a subjective opinion of poster.

Comcast in Crawfordsville, Indiana - Large ugly orange cord in my backyard unsafe for my children to play

Two years ago my husband and I noticed a large orange cord lying across our backyard. It was November and cold so we assumed it would be buried in the spring (HaHaHa ). Last week I was mowing and ran over it with the mower. It wrapped around the mower blades, snapped into and in doing so bent the *** out of my mower blades! I have talked to soooo many Comcast employees on the phone trying to get this issue resolved to no avail! Every time I am transferred to a supervisor I begin to tell them why I am calling and the immediately hang up on me....GGGRRRR! And the kicker is we aren't even Comcast customers. How am I supposed to get this taken care of if Comcast is training their management to hang up on these complaints?
View full review
Review
#489045 Review #489045 is a subjective opinion of poster.
Loss
$500

Comcast Houston Texas service never performed properly.

Comcast service started October 1, 2013. Our second home in Houston Texas and we signed up for TV, internet, and telephone service a very complete package for roughly $179/month. After numerous calls, chats including a marathon 4 hour call in December I determined their technicians were too incompetent to ever get my service working and I canceled my service on December 17th, 2013. Because the service never worked I have been in a 4 month battle attempting to get a refund for October-November-December payments. In total I had paid $580.85. The genius at Comcast decided I was entitled to the grand sum of $116.00 or a net loss of $464.85. I had at least 6 conversations post cancellation promised numerous call-backs from supervisors from their finance team. Despite all of my calls they simply chose not to communicate. I have decided legal recourse over $464.85 would be a ridiculous waste of time. Alternative I have two sons that had Comcast service and I have since persuaded both to cancel their service. This costing Comcast over $300/month. Further I am a 32 year Cox cable customer, my primary residence in Scottsdale Arizona. As many of you know Cox Cable has agreed to be acquired by Comcast. Because of the incredible poor service, incompetent technicians, and being called a liar. I have made the choice effective 5-27-2014 to have my Cox cable service discontinued. I have been paying $153.02/month for cable, TV and high speed internet. The difficult part is that Cox has provided outstanding courteous service and I was thrilled with my bundle package. However I am committed to never doing business with an incompetent, unreliable, and unprofessional outfit like Comcast. Given they are acquiring Cox I know what my service would be like in a few years. Net between the 4 accounts Comcast is losing out on roughly $632/month in revenue. I would not recommend anyone do business with Comcast. There is a reason they are ranked in the customer hall of shame reports every year. They are despicable. Further if you are a Cox cable customer be wary of signing long term agreements as you ultimately will be a Comcast subscribers and I would assume over time their service will degrade. I am cutting the cable and going to give Direct TV a try. I have read the reviews and while they are not perfect they are known for good service, equipment and installation. I am a little more concerned about my internet options and know there may be a few bumps in the road. Bottomline Comcast simply does not care. I am hopeful that I save at least one other person the dreadful experience I had with Comcast.
View full review
1 comment
Anonymous
#818082

Nothing is ever going to be done about Comcast gouging and lying to customers until the consumers override the complaint database at the FTC: Go here to the government website to complain. Believe me if they get the number of complaints that I am finding collectively on forums, they will do something...

https://www.ftccomplaintassistant.gov/GettingStarted?NextQID=241&Url=%23%26panel1-8#crnt

Review
#488844 Review #488844 is a subjective opinion of poster.
Loss
$465
I have made five + calls to Comcast customer service to correct a problem that exists. The last two calls I requested a supervisor. The first request for a supervisor resulted in waiting over 20 minutes on hold for said supervisor, then being disconnected. The second...
View full review
2 comments
Anonymous
#817532

Follow up:

I emailed my complaint to Comcast (we_can_help@cable.comcast.com) and not more than 12 hours later I received a call from Comcast. The woman was very polite and explained that she read my email, looked over my account, and was ready to resolve the issue.

After our conversation she said she was crediting my account and I should receive one more bill with a zero balance.

She also gave me her direct line and told me to call her if I did not.

I give Comcast credit for contacting me and dealing with this issue. Unfortunately the issue should never have happened in the first place. Comcast needs to retrain its employees and improve its systems that handle complaints by customers, especially those systems that deal with billing.

I found the email address to use in the Comcast forum system. I was only able to read in the forum as I was no longer a Comcast customer.

This email address should actually be made available somewhere more prominent as I am sure not too many people know of its existence.

Now I wait to see if I am truly out of this Comcast nightmare.

View more comments
Review
#488590 Review #488590 is a subjective opinion of poster.
Loss
$115
Tags
  • movers edge

Comcast Internet Service Review

Since January 2014 that I got internet service with comcast I have had 4 outages including two today 5/19/14 and they say via their website that by 5/20/14 @ 12 am service will be back. I can not do my work because of the outage.
View full review
Review
#488551 Review #488551 is a subjective opinion of poster.

Comcast Service Transfer Review

Two days now trying to transfer service a nightmare people keep passing us around no help really something needs to be done a company should not be allowed to treat people this way
View full review
Review
#488145 Review #488145 is a subjective opinion of poster.

Comcast in Baldwin, New York - WORST COMPANY EVER!! RUN FARRRRR AWAY!!!!

My feedback on Comcast/Xfinity is that it sucks!!!!! The customer service is horrible, and nobody seems to know what they are doing. I was on live chat with a girl earlier today and she literally took 6-7 minutes in between each question that I asked her only to come back not answering the question at all. I got so frustrated with her that I disconnected with her and called in. The people in the billing department were just as rude and horrible. I was told since I got your service in December that my installation fee of 66.50 was only for 3 months which I paid and it shows that on my paper, however, today a lady told me that she don’t know who told me that because my installation for 66.50 is for 6 months. Like WHERE THE *** did that come from. After arguing back and forth with her I decided to do what was best and CANCEL my services. I can’t keep dealing with LIES from Comcast representatives/ Comcast in general. Not only are they RUDE but NO ONE seems to know what they are doing!!!!!!
View full review
2 comments
Anonymous
#919912

If only you put this much effort into talking with a girl in real life.

Anonymous
#919913
@Anonymous

Maybe you just bored her?

View more comments (1)
Review
#487818 Review #487818 is a subjective opinion of poster.

Comcast in Wabasso, Florida - Back from Vacation - still no internet

Where to begin. Mistake No. 1. The vacation hold was done incorrectly so while I was overseas I was billed for a month I didn't use. When I returned the Comcast computer thought I had another month on the hold and wouldn't release it. That got sorted out, sort of. Now Comcast is claiming the service in "my area is degraded" since April 28 and that is why they can't get me connected. Rubbish. My neighbor has Comcast and he has no problems getting on the Internet. They refuse to send a technician out to my house. Even the retention specialist had the nerve to hang up on me. I do not swear or use inappropriate language. I deserve courtesy. They are about to lose me to another service. I've had enough.
View full review
Review
#487603 Review #487603 is a subjective opinion of poster.

Comcast - can't get service

3 visits to service centers4 phone calls And no service. We bought a condo as a vacation home and are trying to get cable through Comcast. Each contact gives us different info. We went to a service center and were told that we couldn't get service because the previous owner didn't disconnect the service and he needs to return his equipment. We said that we don't the know the previous owner and it is not our responsibility to get him to return his equipment. We were told that we were out of luck; that we couldn't get service until he returned the equipment. The second contact was a phone call and we were told that the city where the condo is located is not serviced by Comcast. They have to send a technician out to see if service could be provided. This is untrue as Comcast is the provider as our new neighbors all have Comcast as well as local businesses we have patronized. The third contact was a phone call and we were told that the situation is called a duplicate of service and we have to prove that we own the condo by bringing our deed to a service center. We could get the boxes mailed to our permanent home for $10 but we were told no sense doing that since we have to go to a service center anyway to show our deed to get our boxes. We were told that we could go to any service center to get our boxes; one nearer our home and not one necessarily near the vacation home. The fourth contact was another phone call to make sure we could go to any service center and to make sure that the one we chose was the nearest one to our home since it was difficult to find out on the website. We were told yes to both. The fifth contact was to the service center near our home where we were told that we have to go to a service center nearer to the condo. The sixth contact was a phone call and I got a supervisor. He said that the boxes can't be mailed to our permanent address and it can't be mailed to the condo because we are not there to accept delivery. He said that he could send a technician on a Saturday (since we are not there during the week) for $50 so we wouldn't have to go to a service center to get our boxes. Or we could go to the service center in the town where the condo is located but only during the week since it is closed on the weekends. I told him that the service center was destroyed by Hurricane Sandy and didn't reopen. He said the he has it listed as an open service center. The seventh contact was to the service center that we were told is open. It closed in Oct. 2012 when Hurricane Sandy hit, was open for a few weeks in temporary trailers which were taken away and all is left is an empty building. We have given up as we have spent too much time on trying to get service and it should not be this hard to get service. We were potential new customers, we contacted them to get their service and got no satisfaction. Our solution is we bought an antenna and receive more than enough channels to satisfy us. We are happy now because the antenna cost us $20 so we have save money.
View full review
Review
#487149 Review #487149 is a subjective opinion of poster.