Anonymous

WORST customer service EVER

I had their services for 12 days and it never worked. They came out 3 times and so it did not work. Every time I had to call in and go through prompts and explain from the beginning what was wrong. Three times I was promised to get a call from a supervisor that never came. They were to come pick up their equipment yesterday and never came and so far have not showed again today. I have wasted countless hours on the phone and because no one has an extension they just pass the buck or never call back. Verizon came and hooked up my service and it worked right away.
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Reason of review:
Bad quality
Anonymous
map-marker Santa Maria, California

Box with wiring exposed

Comcast - Box with wiring exposed
Comcast - Box with wiring exposed - Image 2
I found maybe some sort of wire exposure outside of box maybe someone tampering with box. Maybe some person forget to put wire back in box , but I seeen no Comcast personal ever do this. 330 E. Enos Dr. Building Q.
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Anonymous

Comcast stinks bad service

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Comcast bombards me with email after email every few minutes. After unsubscribing many times and still receiving emails from them. I called to tell them to tell them to stop. After being on the phone waiting for half an hour I answered many questions to a recording. which connects me to somebody who will ask me the same questions again. After I answer all the questions a second time. They transfer again. then after more questions they say ok your all set no more spam from us. I tell the agent I recieved 2 more while I was talking to him. Day after day I call in. 3 times on fathers day....ruined my day. day after day more spam more calls to comcast. then I'm told to forward their spam back to them. and they will call me and let me know what theyve found out. ......No call..... I go through the agonizing long wait call to comcast again and I'm told someone tried to call me. but my phone shows that no one called. so now after days of spam in my email I'm told they will call again and they can only call and interupt me during my work schedule. and i'm sure nothing will get done and they probably wont call back anyway.
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Cons:
  • Service and reliability and try to steal your refunds
Reason of review:
Poor customer service
Thomas R Foo

Worst company in the world

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For the last 7 years, we had nothing but problems with Comcast from TV pixelation and outage issues to lack of phone and internet services. Since Comcast has an exclusive franchise with our city, we have no alternative for other providers. Recently, Comcast switched me from mailed bills to paperless billing without my consent. Then I get a call saying we are 2 months in arrears. When I asked them to confirm the email address where the paperless bills supposedly sent, I checked that account and no bills or other message were ever received from Comcast. Yesterday, I called tech support for continuing pixelation problems and outages for the cable. The tech gut did something which disconnected out phone and internet. 7 voicemails to our phone and cell phone confirmed the phone service was out. This morning, we had no phone or internet. The tech gut said we needed to switch the modem. A trip to the Comcast store. After hooking up the new (refurbished) modem, still no phone or internet. Several calls to tech support and a dim-witted tech girl who took over 30 minutes to activate the replaced modem after getting the EMAC number wrong 2 times. What a bunch of dummies. If you have any choice of providers, do not go with Comcast.
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Loss:
$1200
Cons:
  • Worst company in the world
Reason of review:
Poor customer service

Preferred solution: Price reduction

Resolved
Major S Bii

Resolved: Deception

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Updated by user Jun 01, 2018

It was resolved

Original review May 22, 2018
Comcast customer service is trained to lie, cheat and give false information to customers The technical staff is under-trained. They try to solve the problems by hit and trial method. It takes several months to resolve problems linked to internet and phone services If you tell them the fix or solutions, they hesitate to implement it. If they put it in practice, they remove it after couple of days and ruin your services. They just want your monthly bills to be paid without providing quality services. They constantly cheat customers on billing issues. The billing contracts are frequently changed to disadvantage customers. The bills are increased without any justification. Overall it is a company which works against customer interests.
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Reason of review:
Poor customer service
Anonymous

Global customer service

too many unsatisfactory times that the global customer service rep could not solve my problem and sometimes their English is so bad I can't understand them. My wife and I decided to change our mobil phone provider after nine years. We wanted to go with comcast because we already have voice, tv and internet. When we found out the mobil service customer service would be the global service we went with a different company who still has usa customer service. I used to recommend comcast to all my friends and family until I started getting the horrable global customer service. Normally I will ask to be transferred back to to th4e u.s.a. and they tell me they can't do that, yet one time when the rep decided they could not fix my problem after 40 minutes of trying, they connected me back to the u.s. and the lady resolved my problem in less than four minutes. Global customer service may save money but it going to cost you.customers.
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Reason of review:
Poor customer service
Anonymous

Overpriced lousy service.

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Service stinks and overpriced. Must fight to get service fixed. They'll never offer credit or get to you for several days. Demand all in writing. Report to FCC, FTC, UTILITY COMMISSION and small claims court works.
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Reason of review:
Pricing issue
Omar C Bcq
map-marker Dunnellon, Florida

Someone help us

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In February 7, 2017 where we explained that the company COMCAST refused to provide us The cable internet service, being the only providers in the area and that after FCC intervention the company COMCAST indicated that they could provide us the internet service for an installation cost of $ 21,505.00 which is extremely exaggerated and ridiculous and Two weeks ago we call bisnes area and they told us that they would connect the services at a cost of $10,000 to ensure your investment would have that three-year contract by $535 Every month, every customer Of COMCAST receive a free connection and never pass the cost of installation to their customers.

We understand that on some occasions there may be a connection charge for some special reason but in our case this amount turns out to be extremely excessive. We do not know to what extent you or any agency can help us with this problem. This is the only company that provides cable high speed internet service in our area. We need the service and we understand that big companies invest money to make a profit, but giving the total cost of the installation to a customer is totally unfair and unworthy.

We only ask for equal and just treatment as any consumer, neither more nor less and we will not rest until receiving justice and equality as any consumer. I've been waiting for two years and still not put it. The streets around have and our not. Our street is Edgewater Blvd Dunnellon Fl 34431 in Rainbow Lake . It is sad to see everyone around with service as we don’t. If someone can tell me something. We look forward to your help and intervention in this case.

Thank you

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Reason of review:
Pricing issue
3 comments
Guest

For your own safety, please don't put your address on this site! This is a site that anyone can see & complain about any company.

You'll have to get a hold of Comcast. If I were you, I'd remove my address from this site ASAP.

Guest

bad service

Guest

What ?

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Reiner Vqy

Not the worst not the best

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There’s not many options in my area that has bundles with cable, internet and telephone. Comcast is one then direct tv has a option to discount internet and phone with AT&T. Then Dishnetwork has no bundle options and Verizion Fios isn’t available in my area. So I went with Xfinity after I finished my Direct tv contract. It’s roughly $140 a month for cable, internet and telephone so it’s not to bad. Only issue is I enrolled in the stupid paperless billing to save few dollars. Problem is bills sent to the Comcast email provided which I never use or check. So if I have a busy month or week when bills due and I forget to check my comcast account online to see date bills due they automatically shut everything off a day after the payments late. Which I’ve always then instantly paid bill online right away only minutes after it being shut off. Yet they still tag me with fees and charge for shutoff and late bill. I’ve requested multiple times to have the bill emailed to my other email account I check atleast weekly or to switch from the paperless billing back to them mailing me a paper bill I’ll physically see and then will remember due date and when to pay. Which they always then try and convince why I should stick to paperless billing or claim they will send to the Comcast email plus second copy to my secondary email which they never do. And always push the fact, trying to make it seem as a suggestion that I can check my bills due date and amount, plus pay all on my tv using the Comcast cable boxes in my house by going under Xfinity then my account. Which is awesome yay, but the problem being is I’m a busy person and forget to check my comcast email let alone doing it on my tv. All my other bills come in mail which I get a physical bill I need to open and see then right due date and amount on envelope and pin to my fridge which I pass and see daily. I never forget to pay the bills I get in the mail or ever been late on those since I have the envelops with due date and amount tossed in my face everyday when I am in the kitchen and go into fridge. I honestly don’t have a big issue with them but there’s little issues that keep building up. I was also offered a prepaid visa giftcard for $150 from them if I signed up as new customer and got the Xfinity triple bundle pack which I bought and got a 2 year contract as a new customer yet didn’t get anything on the visa giftcard. It was offered before hand then once I got Service they never mentioned it again and when I bring it up I’m just shrugged off and basically it’s ignored I even asked the question. Or I’m told I am not eligible for the Visa card. One rep eventually gave up on ducking my question and gave me a website to go to for me to enter some basic info in to redeem my card if eligible. Finally almost 8 months in having the contract I was told something so I went to this website that was made by Comcast and the Visa giftcard. I entered in my name, address, date I began Comcast Service and started my triple pack HD bundle, and few other random questions. After everything a message appeared telling me I was no longer eligible for the giftcard and regardless the contract I signed and package I got wasn’t part of the promotion going on yet I still have the Email I received showing the ad for a Visa card of $150 specifically for if the triple pack was bought and contracted by new customer for 2 years and after 6 months Service with no cancelation a Visa card would be received. I never once had Comcast Service in my name so I was absolutely a new customer. It was way over the 6 months period and I didn’t plan on canceling. And at that time I wasn’t ever late on a payment, except once which it was only a day past due date so Service never was inturupted or shut off due to non payment. I laugh now when I get letters in the mail from Comcast showing a fake little cardboard Visa giftcard saying they’ll give me one for some amount if I upgrade my package or add on their home security system. Recently I got one for if I dropped my current cell service and added their new service to my bundled pack. I’ve seen to many stories of customers being promised these Visa cards if they upgraded or signed contract and then they either became not eligible for some reason or just flat out never received the card in mail. Comcast should have to reimburse customers they lured in with the amount of giftcard that claimed would give then had excuses once it was their time of the deal to pitch in. People typically end up dead set before moving or switching if so on a Service. If I planned to move and I researched all tv, interment and phone companies out in that area and compared prices, what’s included, plus current customers reviews and had decided let’s say Verizion Fios. I wouldn’t change my mind last minute just because Xfinity Comcast decoded send me this letter in the mail saying they’d give me a gift card for under $200 if I signed up for contract with them to get Service with them. They assume people will drop current service or change minds on a Service they’ve planned to begin all because they bribe with giftcards that are worth nothing in today’s world. $150 is not helping me out to to much. Especially gift card that has more fees than anything. Now maybe if they offered the first 2 months free or something like after being a customer for a year/12 months with no cancelation then you’d be eligible for 2 months of free Service. You could choose the two months out of the remaining 12 on contract where they’d apply an adjustment to bill so it would appear as zero balance due for the month so you wouldn’t have to pay. That’s something I’d maybe be interested in knowing id have 2 months worth after a year of having not to pay Comcast bill. Say a year later and I’m into my contract at 17 months and have a finicial emergency/situation pop up and don’t have the extra money to pay my Comcast bill, boom! I was offered 2 free months so I contact them and they make adjustment showing account balance is zero or the adjustments made for the amount of the current bill amount due. That’s way more appealing then a giftcard that they don’t give anyone. And people have caught onto that so Comcast just waste time and paper now sending to others. It’s all over the Internet with customers complaining they never received it and it dates all the way back to 2013. Companies should be sued and it become illegal for them to bribe with offers and then never fulfill them. They get the money they want from new customers then show no “thanks” by giving excuse not to give what was promised and then slowly rise the bills each and every month.
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Reason of review:
Problem with delivery
Anonymous

Incompetent service

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Every time I try to contact Comcast. it starts with with an automated phone severe nightmare! The automated system doesn't take my info, or the info is wrong. I have to go through a phone maze. If I can get to a rep, the night mare continues. The reps can't understand the nfo you give them, if they can't get it they hang up! It is either forget getting the issue resolved , or go through the nightmare again! If you can get a service apt, another customer service nightmare, be aware, They don't care about your residence. They damage furniture, leave debris for you to clean up. To get. damage repaired is another nightmare! All Comcast does is take your info over and over and delivers little customer service. I have been a customer for yrs, under a property owners contact. I find very frustrating to give all info every time to reps who don't understand anything I say! They just escalate the issue and nothing gets done. Information magically disappears and you are back to giving it again! Comcast care little about its customers, just on making money! Terrible company poor equipment!
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Cons:
  • Lack of customer service
Reason of review:
Poor customer service
Jessica B Lgc
map-marker Martinsville, Virginia

Very disappointed

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I made a partial payment on my account & spoke to a representative to inform them I would pay the remaining balance the following week & was told my services would not be disconnected & came home that night after work & my services were suspended!! The agent I spoke with obviously lied or didn’t know how to do her job! I will never recommend Comcast / Xfinity to anyone!!!
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Cons:
  • Lying to customers about service problems
Reason of review:
Bad quality
Price P

Very poor customer service

After receiving a notice that our modem needed replacing with the newest version, I called the company; they were going to send a tech to "handle our situation" rather allowing us to self install. A visitation was scheduled for a FOUR HOUR WINDOW (not two as their ads proudly state). No one showed, even after I received two separate texts proclaiming that "a tech is arriving soon." When I called to complain that my entire day was wasted waiting for a non-existent technician (that Comcast initially required), I was given to an overly bored phone spokesman that wanted nothing to do with my situation. And I never received my $20 credit for them missing THEIR appointment. Try FIOS (Verizon) instead.
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Loss:
$300
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Joyce A Xym

Unprofessional

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Comcast service provider is just awful. so unprofessional they can change anything without you being notice they just terrible
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Reason of review:
Bad quality
Anonymous

Everything I heard was righy

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I bought a cellphone from comcast about a month ago. I dropped it and broke the screen on it I had insurance.

They said i didnt. And so it went for over a week and i didnt have a workable phone! I dont have a land line and i cant count the phone calls I made about this and would be routed multiple times before I finally would get someone to help me. With each rep being more rude than the last.

I finally got just as ugly as they were and I sent an email to the head of customer service in the US! Only then did I get a replacement phone. I have seen their commercial about how they were trying to get better serving their customers.

But they are not acheiving their goal. I am just waiting to finish my contract so i can move elsewhere

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Reason of review:
Warranty issue
Anonymous

Worst company ever

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Where to begin? How about the deceptive price advertising. My monthly plan was supposedly $100 but after they add taxes, ‘fees’, equipment charges etc etc the bill is actually $157 month!! I finally got fed up enough to cancel, which I did the day before the new billing cycle. However 2 weeks later the bill for the next billing cycle is still showing on my account. Today I spent half an hour on chat support getting it removed AND fighting some random 70 cent charge that was showing-though there was no explanation for it. Finally after much hassle it is being removed. I will NEVER EVER sign up with this company again!!!
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Reason of review:
Pricing issue
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