Latest review first
Comcast in Vacaville, California - Commercials are too loud
I have always blamed the loud commercials on TV on the broadcast stations, but I just switched to UVerse and now I have no more loud commercials. Hummm, do you think Comcast could be boosting the audio on commercials? I think they do. Also, I found that although they would not give me a better deal before switching to UVerse, they do offer a better deal if you use the words - escalate or loyalty department, downgrade, or disconnect on their voice response system. Also, we hated and still hate having to pay for channels we never watch, but all the cable TV companies are guilty of that. Bundling is so unfair.
Comcast - Comast is the worst
I have never in my life had such terrible service.Sales rep gives me a paper that says ALL channels... work order is filled out for the same price as sales rep gave us with is LESS channels. so now i'm being told to get the channels i was told i could get that i have to pay more?? how is that customer service?? Comcast baits and switches the service order by filling it out with the same $$ amount and different package and now just keeps saying but you signed that order! are you kidding me?? Never in my life have i had such problems with a service provider. AND the sales rep told us we would be refunded our cancellation fee from verizon and NOW everyone is saying you don't do that?!?! Unbelievable!! Is this really how comcast does business?All I want now is to have them eat their cancellation fee and let me go back to Verizon.
Comcast - Over charge
They xfinity they named it for a reason your account has to be xfinity amount of money in the bank for the rate they charge they over charge accounts and with tech support and tech that cones and installation fee that never happen also. All the bad services and no help once ever they never try and make no arrangement and god forbid if a check bounces they will try to charge the check account 6 times and more by adding sercharges to account of 40 bucks for every time they charge the account even if you made their payment already worse service ever had
Comcast - Lack of Customer Service
I have had problems with Comcast since I switched from Verizon about a month ago. Couldn't connect to the internet. Poor phone reception. Problems with the supposedly fantastic DVR. I have spoken to at least 8 people that promised to call me back. None ever did. Several appointments were not kept. Very sorry I made the move. Every agent just seems to be reading off a script. They all sounded identical. No one able to help. I can't wait for my contract to be up, so I can go back to a peaceful life again. Just counting the days till its over.
Overpriced Service Review
Prices NEVER stop going up.....OVERLY PRICED CABLE
Comcast - Cable Service Bill Review from Atlanta, Georgia
This is the absolute worst experience I have ever ever had with a company. Currently I am looking at a bill of $647 for 32 days of cable services. This is because of the 200 dollar instillation fee no one told us about, last month automatically no one told us about, and they signed us up for there most expensive package (we chose one of their most simple packages) and couldn't help us with that beacause they had no record of them being the ones to sign us up! After being one the phone with this company for probably a total of 8 hours between two days not one person could help me and I'm pretty sure they just transferred me the ought the whole company! The only time anyone ever actually gave me permission to speak with a manager they said they were not in and would call me back in an hour which they never did. Really not one to complain about this stuff I just feel you should be warne. This is a huge corporation which really jacked up 4 college boys who are broke enough as it is. If you don't believe me look it up! There are hundreds of these same stories right there!
Lied to by Comcast
To be honest, I am frustrated at the lack of customer service and what seems to be poor communication within the Comcast Company. From March 1st until the end of May, I did not receive Comcast Internet service because of ongoing and unresolved issues. During this time I still paid anywhere from $48-$79 per month. The Internet was shutting off multiple times a day, leaving a small window of an hour or so to use it. We would attempt to reset the modem, check for loose cables, stop and restart everything, but most times this did not work. When that was the case, I had to call the Comcast office and have them restart our modem from their end. I did this anywhere from 2-7 times a week for three months. Since March 1st, I have called numerous times! I have called to have a technician come out and check the internet connection at least four times, I have called to have assistance restarting our modem 30+ times, I have gone in to exchange our modem twice, and I have even called to attempt to resolve our billing 6+ times. It took THREE MONTHES and EIGHT DAYS, for the Internet issues to even begin being resolved! I feel that I have been I am paying a company to lie to me in order to placate my anger while they do nothing to resolve the issues. Here is a short summary of my life with Comcast in the last three months: · Four Technicians came to the home and claimed they had “fixed the problem.” o Within an hour, the Internet was once again broken. · On the phone daily, employees promise that the issue is resolved. o The Internet would crash within the hour. · Told that wiring in the house may need to be fixed to resolve issue. o Rewired home and problem persists. · Told that Comcast wiring in the neighborhood is broken. o Neighborhood technician fixes the problem and the problem continues. · Went to the Comcast office to try two knew modems. o Problem unresolved and monthly bill is raised. I have noticed my service bill has gone up since April 1st. I do not understand nor do I want to pay since I have not received any services promised for March, April or May. When I call, I am told a supervisor is not in, they are on a trip, and they are too busy to answer my call. I called the billing department around May 28th and was promised that a supervisor would be calling me back no later than June 4th to resolve the issue. This never happened. I called back in an attempt to have the conversation I was promised and was told that my credits are on hold and a supervisor is not in at the moment to discuss it further. Many times I have been told that I will get a credit on my account but this is never given. It wasn't until I spoke with someone from the Loyalties department that I was finally helped with my billing. This was, however, after I threatened to cancel my service due to the employee N}B demeaning and accusing me! I am unimpressed.
Comcast changed sports section
Concast or Xfinity or whoever they are changed the sports section on there home page and now it is impossible to find out the current MLB Standings. They changed this section and it was perfect before. Some knuckelhead felt they had to change for the sake of change (or justify their position within Xfinity). This waS a poor dicision and the person who made it obviously doesn't follow sports. Nice going. Due to this, I have changed my home page to a competitor and am very, very happy I did. When will Comcast wake up?? There are all sorts of web sites (like this one) dedicated to pissed off Comcast people. What we need is for ATT or WOW or someone to step up their product and give Comcast some real competition. Like most, I really, really hate Comcast or Xfinity or whoever. What a joke
Comcast in Tuscaloosa, Alabama - Where do I even start?
Day 1: I try to order services myself through the website after moving into a new apartment. Simple, right? Wrong! After entering my service address, the dumb website decided that my apartment already gave me services as an amenity (which it does not) and would not let me order any services. So I clicked on the contact button to chat with a customer service rep. I told him I wanted the double play with 50 mbps internet and 140 channels, which was being advertised at $79.99/month. He then told me of a special promotional offer where I could receive the triple play with 25 mpbs, 140 channels, and phone service for $59.99 a month. I decided this would be a better deal, because even though I'll never use the phone, 25 mbps is plenty for me. So I agreed to that one and confirmed that was the one I wanted. He told me I would receive a confirmation email confirming my purchase Day 2: The confirmation email says $149.99 for the services. This is obviously wrong. Like an increase of $90 a month over what I was quoted kind of wrong. So I got back on the online chat and told them what happened, what I ordered and what the issue was. The person on there said that there was already a note on my account and the problem was in the process of being fixed. He said I would receive an email shortly notifying me of the fix. Day 6: No confirmation email. So I call customer service. For the next THREE HOURS I was transferred around to over 10 departments, each one of them containing incompetent people telling me that they can't do anything about it and that (insert next department I'm being transferred to here) will be able to help. Also, every person I talked to told me that there is no way I was quoted that price for those services. It's like they were all accusing me of making up a price just to see if I could get a discount. I ended the night with a lady telling me that I would have to contact whatever department and gave me their phone number. Exhausted with the endless process, I called it a night. Day 7: I called the department she told me to. Guess what?! No help there either!! AND I SPENT ANOTHER THREE HOURS GOING THROUGH THE EXACT SAME PROCESS!!! I talked to just about every department, some of them multiple times, and also to many supervisors. Near the end of this, a lady told me the only way to figure it out is to go through the online chat service, which is where I ordered the services through (I insisted that I had done that twice already and they didn't help, but she wouldn't help and wouldn't escalate me to a higher-up). So after talking to the lady on online chat, I FINALLY was told that there was some kind of error when quoting me that price, but she would send my request to the Higher Billing Service and they would give me the services I ordered at the price I was quoted. I am convinced the only reason they decided to do this was because they realized I wasn't going to give up and just pay whatever. I was persistent, and multiple hours of persistence and repeating yourself is the only way to get somewhere with customer service. Day 9: I receive a call saying that my Self-Installation Kit had an error when the request for it to be shipped was put in, and that they're just now shipping it Day 14: I receive my installation kit, and plug up everything like it should be. My modem and cable box would not come online, so I called customer service. For the next hour, I was transferred around (and hung up on once) until one guy finally realized that my account had not been activated on their end. When asked why, he said it was an error on their part. I was told to wait a few hours and it should be online. That is where I stand while writing this review. I am very skeptical about what will happen in the next few hours and days. I know for a fact it won't be smooth. It would not surprise me if the equipment does not come online, or if in the process of trying to activate it, he messes up my bill and reverts it to the price I will not pay. I have not actually received my first bill yet, but I in no way feel confident that it will be for the correct amount. I'm tired of this. I'm tired of their sorry excuse for customer service. Their idea of helping is transferring you so you can be put on hold and transferred some more. This is a pathetic company. If there is not a monopoly on cable and internet in your area, please don't give them your money. Because money is all they want and customers are nothing more than an unearned dollar in their pocket.
Comcast in Bellingham, Washington - No service in my house
Comcast simply marks my house unserviceble. I want to pay any construction work to make cable connection to my house, but they kept cutting off the communication between I and the guy who in charge. Did not the answer my call or always voice mail box was full. it is so strange, comcast do business like this. (Zip 98229)Comcast simply marks my house unserviceble. I want to pay any construction work to make cable connection to my house, but they kept cutting off the communication between I and the guy who in charge. Did not the answer my call or always voice mail box was full. it is so strange, comcast do business like this. (Zip 98229)
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