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Comcast - The equipment does not work

We've has Comcast for about a month. The equipment is old and not user friendly. The first DVR we had would start a recorded show in the middle of the show. Personally, I prefer to watch shows from the beginning. So, they sent a technician out with a replacement. When my husband, who is blind, asked the technician to set up the DVR for him, he was told, "Don't talk to me". Now the second DVR will not record when we hit the record button; it says there are no shows called "The Tonight Show" nor is there a show called "Late Night with Jimmy Fallon". So we called about that and they tried to reset the DVR and not we have no TV reception at all! As you can see, the internet works, or I wouldn't be here warning you about Comcast. But no TV. They come by some time tomorrow...
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1 comment
Anonymous
#629149

seeing as how you've only had comcast for 1 month you don't know that all of their equipment is leased out to customers, meaning they borrow it for a monthly fee, not all of their technology is going to be new or work 100%, it's not a surprise and they are generally good with this. as for the rude comment from the technician they are NOT, i repeat NOT responsible for his words, the technician alone is responsible for his words and he should not have said what he said, you should have told someone about him.

when they reset the dvr the tv will go out, as they must send the signal to the receiver in order to reset it.

going to label this as a *** review because you didn't even give them a chance. i for one am VERY happy with comcast so far, we've been a customer for over 7 years and are still happy to have them as our ISP, TVSP, PSP.

ID
#395176 Review #395176 is a subjective opinion of poster.
Location
Silver Spring, Maryland
Loss
$1200

Comcast ***

I have gone through one of the most horrific customer service experience in my 44 years of existence. I ordered Comcast service in mid-January. After a parade of “techs” in my house over about a two week period, they were totally unable to provide service to my house. After waiting sometimes all day for the techs to show up, waiting on hold endless hours on the phone to report continuing problems, the techs finally said the signal from the road was horrible and because of the distance there was nothing they could do. Okay. Lots of wasted time and frustration only to get to the point where Comcast said they couldn't provide service, but okay, I realize that conditions may be such that they just can't make the technology work. They said that there would be no charge and they provided a phone number to call to schedule the pickup of their equipment. Why I couldn't just give the equipment to the the techs I have no idea, but okay I'll do what I need to do. I called the number and it was for a major city 300 miles away and (of course) they don't drive for 5 hours to pickup equipment. FINE, I dropped it off at a somewhat local Comcast office. Thank God I got a receipt because Comcast started calling and sending letters demanding that I return their equipment. At first I was polite and I would call them, wait up to 30 minutes on hold, get transferred 2 or 3 times (more hold), and finally talk to somebody would say that they got it corrected, but more letters and automated phone calls about returning their equipment. I wrote them a letter and included a copy of the receipt for the returned equipment. It thought it was resolved. Fast forward another three weeks and my wife starts to get hassled by a collection agency! The collection agency is Southwest Credit Systems, and I called to clear it up, but was treated like a common criminal! They basically threaten to ruin my life if I don't pay Comcast $244. They don't care about any of documentation, receipts, or anything. They intend to destroy me on behalf of Comcast and appear to be delighted to do so. Very unprofessional and arrogant, much like their buddies at Comcast. So, back on the phone with Comcast. Waited 20 minutes, got transferred, waited 10 minutes, got transferred, waited 15 minutes. Finally, they check my history and realize that I only had Service for about two weeks and there were a bunch of service calls and in the end the installation totally failed. Oops. They zero out the bill (no apology). I ask them to immediately contact their collection agency and tell them to stop their calls. They told me that it would take 24 hours to do that, and in the meantime I should just hang up on them. Nice. I asked what they were going to do to repair my previously excellent credit, since I'm fairly confident that if they turned it over to a collection agency they probably also notified Equifax, Experian, and Transunion. More transfers to other rude people at Comcast and here is the final result – Comcast doesn't really follow up with their own collection agency, but if I'm lucky the collection agency will send me a letter within 30 days and notify me that the issue has been resolved and my credit rating has been restored. I have no confidence in that happening. None whatsoever. None, None, None. I will be calling Comcast again in 30 days and my *** will continue. I'll put $700 in the value of my loss field due to opportunity cost... if I had worked rather than spent time at home waiting for Comcast I would have earned about that amount.
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ID
#395027 Review #395027 is a subjective opinion of poster.
Location
Jacksonville, Florida
Loss
$700

Comcast - Sent a contractor then didn't connect me!

Went on-line for service connection. Decided on Comcast' bundled service. On my install date, I had previously requested a Comcast employee, not a contractor. I gave specific instructions which were NOT followed. When the contractor arrived, he would not enter my home until the dogs were 'put-up'. I stated I had a Service Dog and needed the dog with me and the Contractor stated he had signed a 'contract' with Comcast that he would not enter a house with dogs. After I removed the dogs from the area (none of the dogs are aggressive) he rapped on his clipboard and pointed at the order sheet and asked if I was the one who 'did this'? The contractor was referring to the statement on the order sheet. "Call ahead" and "Request a Comcast Employee, not a Contractor". I responded 'yes I did'. The contractor then turned to me, placed is hand on his hip and stated "well, I am a contractor". This 'contractor' spent less than 1/2 hour and since I was unaware of what he was doing, he did not install all that I had requested. When I contacted Comcast on Monday, Marc 11, 2013, they sent out a Comcast Technician on Tuesday, March 12, 2013 who spent over 4 hours installing all the products I had requested. The following day, I didn't use my Internet service but on Thursday (3/14/13) it was discovered not all sservices were able to be used. When I called 1800Comcast, I was hung up on twice, finally, a customer service supervisor did return my call after 2100 hours. Another technician did show up 3/15/13. I have made made repeated requests to their corporate office to have a credit to no avail. Today, Friday March 22, 2013 I received a bill for $150!!! I can't believe they have the gall to send me a bill!
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1 comment
Anonymous
#698126

good old coomcast i was charged for services that were not available in my area when i had them on demand was only online when i had service hooked up i wasent told that and charged extra for it. i had a contractor walk out after he screamed at me.

because i told him landlord said wall plates only no drilling thru band new windows they do not care about customers at all and need shut down.

ID
#394972 Review #394972 is a subjective opinion of poster.
Location
Sebastian, Florida
Service
Comcast Bundle
Loss
$2500

Does comcast have a hidden employee agenda

I signed up for Comcast a year ago and was told my bill would be the same for two years and that I would have starz and hbo for life at no cost...wow a year later we get a bill that has doubled in price and was told that we were in a one year deal and that they have no record of the original conversation or the original paperwork. The guy on the phone never tried to talk us out of leaving them...which we found to be very odd. Needles to say we decided to cancel our service based on blatantly being lied to by Comcast and went back to att (who were not fond of either)...a couple of days before our install with att I called Comcast and had them disconnect my service as of March 1 and asked what equipment to return and where to bring it to. The att installer told us that the Comcast guys did a horrible wiring job and that they cut the att lines, which they didn't need to do, but routinely do anyway. After the install we turned in our equipment and now nearly one month later we get a new monthly bill from Comcast and a past due bill...the bill indicates all hd service was removed on the 1st and nothing else. I'm expecting a refund check and now get something that is going to show up on a credit report. I called and was told that I never called and asked them to disconnect and that they have no records of any phone calls...of course they do see that we turned in all of our equipment and can't explain why the hd service was removed from the bill. After an hour of bickering with these jerks they said they'd fix the error but it would take at least 4 weeks to get a refund...making it now 8 weeks to get a refund, a refund we were planning on using for our att bill. I honestly believe that Comcast has a hidden policy that their employees are suppose to stop disconnects at all costs and if they don't they get some sort of black dot next to their name and so many black dots will lead to termination....in order to not get black dots next to their names they just don't record that you called to disconnect but merely called for a reduction in service or to ask general questions
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ID
#394857 Review #394857 is a subjective opinion of poster.
Location
Lansing, Michigan

Comcast - Lying about service fees

I called and talked to Jasmine from no telling what country on February 26th, 2013 regarding Xfinity Digital Transport Adapter Self Installation Kit Model DC50Xu. She said we have to install the box, and then call them to send the signal. I specifically asked if this service was at no charge since we are buying the box, and she confirmed, there is no charge. However, upon arrival of the DTA and trying to activate I was informed not only that we would be charged but that Comcast does not sell their equipment but only rents. Basically we had purchased stolen equipment. Jasmine never indicated there may be an issue with purchased equipment and confirmed there would be no charge if we purchased our own. On arrival of the equipment and attempt to activate I was on a call for over 2 hours, transferred numerous times only to be told 'tuff' in essence. To obtain services I previously had prior to Comcast (Communist Cast is my husbands term) taking them away, I know have to pay to obtain the same service, at a higher cost, with less amenities, and too bad that their representative gave wrong information. No apologies given, just TOO BAD!!!
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ID
#394761 Review #394761 is a subjective opinion of poster.
Location
Murfreesboro, Tennessee
Loss
$500

Comcast - How many other people getting hosed?

Just a question -- venting..... I wonder how many customers Comcast has in the Portland Metro area as they seem to not be wanting to keep the ones they have? Just curious. Anybody know a number? I've been told that nobody can stop them or regulate price increases. Is that true? My internet is supposed to be "fast" but it slows down all the time, especially at night after work. When I complain to my City officials they just say that they can't do anything about it. Seriously? I need to come up with some more words so here goes.
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2 comments
Anonymous
#639975

THE PROBLEM APPEARS TO BE NATIONAL. WE ARE RECEIVING EXACTLY THE SAME HOSE JOB IN SPOKANE, WA.

THIS SEEMS TO BE THE ONLY THING "COMUNAST" IS CONSISTENT IN. :(

Anonymous
#1015606
@PissedConsumer639975

Yes hello I live in New Mexico and am also being hosed.

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ID
#394637 Review #394637 is a subjective opinion of poster.
Location
Portland, Oregon
Service
Comcast Internet Service
Loss
$200

*** is Probably Like Comcast Customer Service

Our condo recently upgraded Comcast TV, which required new equpment. We each got a Comcast letter advising we had the choice of meeting on-site reps or calling Comcast for speedy delivery...since I wasn't here during the on-site visits, I called. A confused-sounding Comcast CSR sent me a digital converter box, which I already have, so I called and got another confused-sound rep with an attitude who told me point-blank I misunderstood the letter and there would be a $10 charge for her to correct the mistake. I tried to chat online with a rep, but she wanted to give me a toll number to call...I thanked her but really - no way. I called back this morning. This time the rep not only told me I was wrong, she over-talked me, told me I was confused, and said she would charge to correct Comcast's mistake. Alternatively, I could drive the 15 miles to a Comcast store and do the exchange for free. I did that. When I arrived at the store 1/2 hour after it's opening, it was full, with a couple dozen people waiting outside for help from one of the three techs behind the counter inside. Two techs were working professionally and happily, helping many customers and leaving them smilling. A third rep seemed to close her station every few minutes, take a cup of something to a back door and disappear, or sit at her computer doing something (not taking customers). Sometimes she helped a customer, then would close again and fiddle with busywork around her work station. She helped about half as many customers as the other tired-looking, but cheery ladies. Naturally I got Ms. Attitude, who proceeded to bark a couple of questions at me without making eye contact, then shove a document at me, telling me to sign. She then stuffed a new set-top box and remote into a plastic bag, without instructions or offer of further help. She accepted the converter I brought in as exchange, then stood there, with my new equipment sitting on the counter. I asked if that was all I needed, and, again without looking up, said, "Yes, Mam". No good-bye, thank you, or hint of professional courtesy. Interestingly enough, the hard-working and kind security officer near the door was far more cordial and wished me a good day. Despite the lack of help, I was able to find online instructions and, miracle of miracles, contacted a wonderful, efficient online Comcast CSR who activated my new set-top box in about 3 minutes and warmly told me to be sure to call back if I had any trouble. She was the bright spot in an otherwise horrible experience. I calculate that I spent about $3.00 in gas and 6 hours of my time getting Comcast's error corrected. This is ridiculously unnecessary and I'm stunned that they retain any customers at all.
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ID
#394618 Review #394618 is a subjective opinion of poster.
Location
Boynton Beach, Florida

Comcast - Poor Service

Have been having an ongoing problem with the comcast infinity internet service going down for the last 6 months. 1st comcast told me to get a new modem so I drove over got one set it up on my time, this did not help, problem continued. since my phone is off the internet I could not use the phone either. next they sent a tech out and he replaced all the coax. problem continued. Downtime is avg 2-5 hours. next they sent a contractor out who replaced the line from the house to the pole. problem continues. I asked comcast infinity support if there was anyone else on this line having the same problem, but they would not answer. Also when I asked if someone would check the line from the pole back they give me the runaround. I have also been cut off the line or been told some one would call me back but no one has. since I do internet business this has gotten to the point where I need to find a dependable service and comcast infinity is not it from what I am experiencing. the last 2 days I have been unable to do business due to 11 hours down time. This is all after a rate increase of $30. Comcast support is aware of the problem, at least the person I get on the line but that is as far as it goes no followup and no coordination between support personell. the last one I spoke with was in Mississippi and offered no help except another phone number which got dropped 2 times. I requested the call back feedback several times and never get it. Seems like comcast is not trying to find the problem they just offer quick fixes and try to string me out a bit longer. no call backs no one listens to the problem same old support with the same trouble shooting. The same problem has been going on for 6 months and all comcast does is swap parts out. I asked the tech who was out and put the new coax in and he said that it should not be going down this much the problem is outside of the house, but comcast won't look into it. I'm lookind for a new provider.
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1 comment
Anonymous
#654396

I have this very same problem on a recurring basis, and every time I call, the tech comes out, fiddles with all my connections, then says it's a hard line problem. Tech comes out, climbs pole putside, fiddles with connections...and viola, everything is fine...til the wind blows, it' rains, or is cold...and then the same *** and the same runaround every *** time.

When will Crapcast admit it is their 20-30 year old lines, and fix them? oh wait...that costs lots more money than sending a tech out every 2 months...So,never is the answer

ID
#394448 Review #394448 is a subjective opinion of poster.
Service
Comcast Internet Service
Loss
$1000
Name: W. MARTIN Email: winsomart@bellsouth.net Website: Message: This is the email I sent to: Comcast Executive, One Comcast Center, Philadelphia, PA 19103: On 2/21/13, I paid a deposit of $50.- with Bank of America Credit Card for installation appointment on 3/2/13,...
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5 comments
Andrea
#625527

Contact the number from the back of your card and file a chargeback. If you read the terms of your accounts you will learn these things.

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ID
#394137 Review #394137 is a subjective opinion of poster.
Location
Miami, Florida
Service
Comcast Installation
Loss
$50
On January 14, 2013 a payment of $192.78 was applied to account number 02573 008062-01-5 in which one of Comcast's employee put on the account in error. On January 30, 2013 under other charges and credits the amount of $192.78 was added back to the account. This...
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1 comment
Anonymous
#658642

Are you for real? if a payment was added on your account by mistake and than removed...why should u get a credit for a payment you did not make? pay you bill and stop calling and being ignorant.

p.s a comcast angent.

ID
#393957 Review #393957 is a subjective opinion of poster.
Location
Easton, Maryland
Product
Comcast Account
Loss
$193

Comcast - Worst signup experience

Signed up online for xfinity. Got the 2 year $199 tripleplay deal with a $300 gif card. Only needed to confirm with an online 'signup expert'. This is where the switch and bait started. He confirmed the $199 for the first 12 months, 12-24 months would be $219.99 and over 24 months $249.99. So what happened to the 24 months $199 guaranteed? He checked (10 min), I was right. He said ok, the installation will be $79.99. I said no, inline it stated $29.99. I was right (10 min later). He said you'll be paying $15 per extra set top box. I said no. There was no mention of such charge. Won't pay it. He said I'll see what I can do. 45 Minutes later; I got you down to $30 for the extra set top boxes. Is that ok with you? I said no. He said, but I'll also waive the voice activation of $29.95. I said; that's for free when signing up thru Comcast.com. He said, well the good thing is you'll get the $200 prepaid card. I said, it's supposed to be $300. Another 30 minutes later he confirmed all of the above. Then he said, ok I can have your service installed on the 28th. I said no, I already have an online confirmation for the 22nd. I'll be overseas on the 28th. He said, after yet another 20 minutes. no problem, we'll get you installed on the 22nd. I just saw the confirmation you got online. So after over two hours I finally got the confirmation I already got online. 30 minutes later I get a call from Comcast to confirm my appointment on the 28th. No technician available on the 28th. Ok that's it, I'm canceling. Or at least trying to cancel.... already on hold for 35 minutes waiting for someone to answer. What a joke! But I'm not amused!
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1 comment
Anonymous
#639142

I just tried to order the 69.99 double play as stated online. Called to get it, and said "no, its 74.99".

I asked her what the deal was, and told me the price was based on the physical address, not the zip code. HUH?

I don't know how I can pull up the price on the internet and then call the 1-800 number and they quote me $5 more. :?

Needless to say I wasn't REALLY thrilled about getting their services anyway, and it sounds like I dodged a bullet.

ID
#393140 Review #393140 is a subjective opinion of poster.
Location
West Palm Beach, Florida

The customer is never right with Comcast

I can hardly express in words how frustrated I am with Comcast. They didn't show for the first appt (4 hour window) and took no responsibility when I called to ask where the installer was. If you can even get thru to someone on the phone, it's never anyone who has any level of authority much less intelligence, customer orientation or empathy. Finally set up new appt. Take time off from work, and guess what? No show. I call and the computer tells me he's running 3 hours late. No courtesy call, of course. At least, their consistent. Well, he's here, and on top of the $90 Internet install, he's telling me it's another $50 for wifi, which the original scheduler neglected to share. What a monopoly. What a horrible experience!
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1 comment
Anonymous
#624118

Fortunately, with a little know-how or competent googling, you can set up your own wi-fi. If you need help, please feel free to contact me. Comcast is terrible.

foxzer0@yahoo.com

ID
#392764 Review #392764 is a subjective opinion of poster.
Location
San Francisco, California
Service
Comcast Internet Service

I hate Comcast

I had Comcast internet service for 1 month before i moved to my new place and requested the service to be installed in my new place. I add cable to it as well. I called on Feb.28 and next day I received the cable boxes but i had no conection for the cable nor internet. I called Comcast and the next available visit they had would be for Thursday march 7th. The technitian came to my bulding, called me from his cell phone asking what kind of service I requested, I explained it was for internet and cable and he aswered me: My paper work shows troubleshooting for internet, so I cannot help you. He hung up the phone and I tryed to reach him back without success. I called Comcast and explained all that and they didn't really cared. They scheduled another visit for Sunday March 10th. For my surprise, a technitian arrived saying that the requested he had was just to conect internet, he showed me his paper work and indeed it didn't say anything about cable. Really??? I was more than pissed! I called Comcast AGAIN and explained the situation, they apologized saying that a technitian would come to my house today, march 14th to install the cable. I dont even have to finish the sentence, tright? Of course, NOBODY showed up! I called Comcast AGAIN and i had another nice surprise: I had no visit scheduled!!! They never scheduled a visit for a technitian to come and stall my cable. After being 48 minutes on the ohone with Comcast (note that Im at work, i cannot be on the phone, im in risk of getting called off) they scheduled another visit for next Tuesday March 19th. Now lrts wait and see... if nobody comes again, then I'll cancel this S%^&$@ service and I'll sue Comcast. I have all the calls recorded. I'm just waiting to see my bill... im wondering if they will have the guts to charge me for a service they never provided! Im very disapointed with Comcast, very very very much!
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1 comment
Anonymous
#624666

They are the worst! Their customer service tech hung up the phone on me cause I requested to speak with a supervisor to help me with the sudden interruption of Internet for no reason! I am switching to Verizon today.

ID
#392754 Review #392754 is a subjective opinion of poster.
Location
Miami, Florida
Service
Comcast Internet Service

Fraudulent Promotion offered by Comcast

Two weeks ago I signed up for this Economy Plus comcast internet service online for $14.99/month first year. This promotion was mailed to my house, and on the homepage of Comcast. Process went smooth. The bill at the end stated $39.99 but it also said that the bill could be not up to date or may not be accurate. Turns out I was charged that amount every month. I called them twice, and used "Live Chat" once. All the billing department said was "oh, I don't see the promotion, sir. And I don't see the promotion." The Live Chat told me to wait 3-5 business days, and never replied me after that. I specifically told them email+phone call. No Emails, no phone calls. I was later told they left me a voice mail at noon the 6th business day, while I was calling their customer service agagin. The voice mail was never caught by my phone. The customer service rep, both times, denied the existance of the promotion. The Live Chat personal also expressed that they didn't know such a thing, when the ad was easy to find on their website as of today at http://wwwb.comcast.com/internet-service.html, same site I signed up for internet, having recently switched from AT&T. As an honest business, please don't deny your ads and promotions, and consider provide a functional department of customer service.
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ID
#392750 Review #392750 is a subjective opinion of poster.
Location
Rolling Meadows, Illinois
Service
Comcast Internet Service
Loss
$300

Comcast Turned Off My Phone For No Reason

This is simply an ENORMOUS complaint about all aspects of Comcast and its so-called “customer service”. Last week, my phone service mysteriously went out. After two calls taking about 30 minutes each, the service rep and I tried to reset the service with the router and modem. Nothing worked so a technician was scheduled. The rep was so embarrassed by the fact that no appointments were available until the following week so she “escalated” the call and said someone would hopefully be calling me from “dispatch” to schedule an appointment the next day. (This was also done because my 88 year old mother lives with me and relies on the Life Alert system that works through the phone system to call for help when I am not home). The next morning, since I had not received a call and I was concerned about my mother, I called again and spent another 30 minutes plus call getting someone in the Phillipines, who clearly could not help me. I called again and finally reached someone in the US who basically said the same thing as the rep the night before. I would be hopefully receiving a call from a tech or dispatch to schedule something that day. Well, later that day, when I returned home I found out that a tech had come by (please note there was NO PHONE CALL) and that he had tried to turn the phone on but had found out that the phone had been turned off due to non-payment. Hmmmm. I had paid my bill and my internet and cable were still on. What was going on? Of course, the next morning I called again, for another 30 min plus phone call just to get someone (a so-called “supervisor”) who can actually do something. I was told that my phone service had just been turned off by Comcast. Yes, the number that I have had for about 5 years is now gone and, please understand, that it has taken 4 days just for Comcast to figure this out!!!!! Whew. So, they gave me a temporary phone number and told me they would be getting my old number back. Someone came out Friday to get the temporary phone number working. The supervisor I was working with, David Wright, said he would call Saturday to make sure the phone was on and meanwhile he would work on getting my phone number back. (Again, a tech showed up with no phone call even when I was again told I would get a phone call first). Well, come Monday I hadn’t heard anything so I called David, repeatedly. Left message after message until finally, on Thursday, (10 days after my phone had been turned off BY COMCAST) I just gave up and called the 800 number again to go through the horrible experience of starting all over again to get someone who would actually help. So, 30 plus minutes after calling I get another “supervisor,” Marty Hernandez. She is apparently, turned off by my frustration and leaves me on hold for 15 minutes or more at a time while she “escalates” my problem and tries to get my phone number back. Yes, my phone call with Marty Hernandez was over an hour long while she offered absolutely no empathy and treated me like dirt. In fact, Marty Hernandez treated me so badly that she inspired me to take even more time out of my life to sit down, write this letter and distribute it. No one else in this drama treated me so badly and motivated me this much. Also, she told me that, apparently, David Wright never did anything to get my number back? This is very disheartening as he was the only person in all this who acted like he cared and made me feel like I was more than a pain in the rear. I truly thought he would be the one to fix my problem. What a huge disappointment. I would work harder at editing this but I’ve already wasted literally hours of my time fixing a problem that Comcast caused. I want to know how Comcast plans to keep my business with customer service that is a complete disaster. I want to know what Comcast is going to do for me to make up for my frustration, lost phone service and lost time. They made a huge mistake then treated me like dirt. What’s that all about? So, I wonder what will happen next? Will Marty Hernandez actually give me my phone number back? Will she actually call me back? Hmmmmmmm. Who knows? Not I!
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ID
#392721 Review #392721 is a subjective opinion of poster.
Location
Sullivans Island, South Carolina
Service
Comcast Internet Service