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Lied to by Comcast

To be honest, I am frustrated at the lack of customer service and what seems to be poor communication within the Comcast Company. From March 1st until the end of May, I did not receive Comcast Internet service because of ongoing and unresolved issues. During this time I still paid anywhere from $48-$79 per month. The Internet was shutting off multiple times a day, leaving a small window of an hour or so to use it. We would attempt to reset the modem, check for loose cables, stop and restart everything, but most times this did not work. When that was the case, I had to call the Comcast office and have them restart our modem from their end. I did this anywhere from 2-7 times a week for three months. Since March 1st, I have called numerous times! I have called to have a technician come out and check the internet connection at least four times, I have called to have assistance restarting our modem 30+ times, I have gone in to exchange our modem twice, and I have even called to attempt to resolve our billing 6+ times. It took THREE MONTHES and EIGHT DAYS, for the Internet issues to even begin being resolved! I feel that I have been I am paying a company to lie to me in order to placate my anger while they do nothing to resolve the issues. Here is a short summary of my life with Comcast in the last three months: · Four Technicians came to the home and claimed they had “fixed the problem.” o Within an hour, the Internet was once again broken. · On the phone daily, employees promise that the issue is resolved. o The Internet would crash within the hour. · Told that wiring in the house may need to be fixed to resolve issue. o Rewired home and problem persists. · Told that Comcast wiring in the neighborhood is broken. o Neighborhood technician fixes the problem and the problem continues. · Went to the Comcast office to try two knew modems. o Problem unresolved and monthly bill is raised. I have noticed my service bill has gone up since April 1st. I do not understand nor do I want to pay since I have not received any services promised for March, April or May. When I call, I am told a supervisor is not in, they are on a trip, and they are too busy to answer my call. I called the billing department around May 28th and was promised that a supervisor would be calling me back no later than June 4th to resolve the issue. This never happened. I called back in an attempt to have the conversation I was promised and was told that my credits are on hold and a supervisor is not in at the moment to discuss it further. Many times I have been told that I will get a credit on my account but this is never given. It wasn't until I spoke with someone from the Loyalties department that I was finally helped with my billing. This was, however, after I threatened to cancel my service due to the employee N}B demeaning and accusing me! I am unimpressed.
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Review
#496553 Review #496553 is a subjective opinion of poster.
Loss
$180

Comcast changed sports section

Concast or Xfinity or whoever they are changed the sports section on there home page and now it is impossible to find out the current MLB Standings. They changed this section and it was perfect before. Some knuckelhead felt they had to change for the sake of change (or justify their position within Xfinity). This waS a poor dicision and the person who made it obviously doesn't follow sports. Nice going. Due to this, I have changed my home page to a competitor and am very, very happy I did. When will Comcast wake up?? There are all sorts of web sites (like this one) dedicated to pissed off Comcast people. What we need is for ATT or WOW or someone to step up their product and give Comcast some real competition. Like most, I really, really hate Comcast or Xfinity or whoever. What a joke
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Review
#496142 Review #496142 is a subjective opinion of poster.

Comcast in Tuscaloosa, Alabama - Where do I even start?

Day 1: I try to order services myself through the website after moving into a new apartment. Simple, right? Wrong! After entering my service address, the dumb website decided that my apartment already gave me services as an amenity (which it does not) and would not let me order any services. So I clicked on the contact button to chat with a customer service rep. I told him I wanted the double play with 50 mbps internet and 140 channels, which was being advertised at $79.99/month. He then told me of a special promotional offer where I could receive the triple play with 25 mpbs, 140 channels, and phone service for $59.99 a month. I decided this would be a better deal, because even though I'll never use the phone, 25 mbps is plenty for me. So I agreed to that one and confirmed that was the one I wanted. He told me I would receive a confirmation email confirming my purchase Day 2: The confirmation email says $149.99 for the services. This is obviously wrong. Like an increase of $90 a month over what I was quoted kind of wrong. So I got back on the online chat and told them what happened, what I ordered and what the issue was. The person on there said that there was already a note on my account and the problem was in the process of being fixed. He said I would receive an email shortly notifying me of the fix. Day 6: No confirmation email. So I call customer service. For the next THREE HOURS I was transferred around to over 10 departments, each one of them containing incompetent people telling me that they can't do anything about it and that (insert next department I'm being transferred to here) will be able to help. Also, every person I talked to told me that there is no way I was quoted that price for those services. It's like they were all accusing me of making up a price just to see if I could get a discount. I ended the night with a lady telling me that I would have to contact whatever department and gave me their phone number. Exhausted with the endless process, I called it a night. Day 7: I called the department she told me to. Guess what?! No help there either!! AND I SPENT ANOTHER THREE HOURS GOING THROUGH THE EXACT SAME PROCESS!!! I talked to just about every department, some of them multiple times, and also to many supervisors. Near the end of this, a lady told me the only way to figure it out is to go through the online chat service, which is where I ordered the services through (I insisted that I had done that twice already and they didn't help, but she wouldn't help and wouldn't escalate me to a higher-up). So after talking to the lady on online chat, I FINALLY was told that there was some kind of error when quoting me that price, but she would send my request to the Higher Billing Service and they would give me the services I ordered at the price I was quoted. I am convinced the only reason they decided to do this was because they realized I wasn't going to give up and just pay whatever. I was persistent, and multiple hours of persistence and repeating yourself is the only way to get somewhere with customer service. Day 9: I receive a call saying that my Self-Installation Kit had an error when the request for it to be shipped was put in, and that they're just now shipping it Day 14: I receive my installation kit, and plug up everything like it should be. My modem and cable box would not come online, so I called customer service. For the next hour, I was transferred around (and hung up on once) until one guy finally realized that my account had not been activated on their end. When asked why, he said it was an error on their part. I was told to wait a few hours and it should be online. That is where I stand while writing this review. I am very skeptical about what will happen in the next few hours and days. I know for a fact it won't be smooth. It would not surprise me if the equipment does not come online, or if in the process of trying to activate it, he messes up my bill and reverts it to the price I will not pay. I have not actually received my first bill yet, but I in no way feel confident that it will be for the correct amount. I'm tired of this. I'm tired of their sorry excuse for customer service. Their idea of helping is transferring you so you can be put on hold and transferred some more. This is a pathetic company. If there is not a monopoly on cable and internet in your area, please don't give them your money. Because money is all they want and customers are nothing more than an unearned dollar in their pocket.
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2 comments
Anonymous
#841114

Just an update: a few days later, I got my first bill. Guess what?

It was wrong! So I've had it. I called and instantly dropped their service. I was in the 30 day free trial, so I was told I would not have to pay a penny.

A few days later (after I promptly returned all my equipment), $139 was taken from my bank account by comcast. I called and demanded that money back, she said that it is already going "through the process" and will be delivered to my address in 4-6 weeks. I'm in week 4 right now, no check yet.

What do you want to bet I don't get my money back? More updates to follow.

Anonymous
#1167864
@Anonymous

I doubt this actually happened

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Review
#495912 Review #495912 is a subjective opinion of poster.

Comcast in Bellingham, Washington - No service in my house

Comcast simply marks my house unserviceble. I want to pay any construction work to make cable connection to my house, but they kept cutting off the communication between I and the guy who in charge. Did not the answer my call or always voice mail box was full. it is so strange, comcast do business like this. (Zip 98229)Comcast simply marks my house unserviceble. I want to pay any construction work to make cable connection to my house, but they kept cutting off the communication between I and the guy who in charge. Did not the answer my call or always voice mail box was full. it is so strange, comcast do business like this. (Zip 98229)
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1 comment
Anonymous
#826117

I understand what your saying you need help with this.Wanna move on to better services and for better value for money contact 877-709-3832 Reach Jordan Katzen.I was with these guys too Had the same issue.And on that day got a call from this guy informing me about at&t all the insight promotional services and stuff lol.i was so pissed i wouldve gone with anything he had to offer but he still gave me the best for my business.and he got got me the best package now i found out that i was paying way too much too these guys and getting *** services.He will help you move on to the best services and help you get the best possible package for money Im not joking this guy is Legit.He helps you get the best At&t package possible and you will be very impressed with the services.Good Luck

Review
#495910 Review #495910 is a subjective opinion of poster.

Comcast in Rahway, New Jersey - AWFUL; HAVE OTHER WORDS TO USE BUT MUST KEEP THIS CLEAN

IF CONSIDERING COMCAST, DONT. THEIR CUSTOMER SERVICE IS IMCOMPETENT AND IGNORANT. I HAVE BEEN INCONVENIENCE TOO MANY TIMES BECAUSE OF CUSTOMER SERVICE. ALL THEY WANT TO DO IS SELL PRODUCTS AND THEN THEY RECORD WRONG ORDERS SO INNOCENT TECHNICIANS COME OVER AND CAN NOT DO ANYTHING. I HAVE BEEN ON PHONE WITH THEM FOREVER. ON HOLD MOST OF TIME. GOOD LUCK SPEAKING TO A SUPERVISOR. WHEN YOU DO GET A SUPERVISOR, THEY ARE MORE IMCOMPETENT THAN THE PREVIOUS PERSON. HOW HARD IS IT TO WRITE A WORK ORDER FOR A NEW X1 BOX. I THINK MY 5 YR OLD COULD DO A BETTER JOB.
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1 comment
Anonymous
#825625

I understand what your saying you need help with this.Wanna move on to better services and for better value for money contact 877-709-3832 Reach Jordan Katzen.I was with these guys too Had the same issue.And on that day got a call from this guy informing me about at&t all the insight promotional services and stuff lol.i was so pissed i wouldve gone with anything he had to offer but he still gave me the best for my business.and he got got me the best package now i found out that i was paying way too much too these guys and getting *** services.He will help you move on to the best services and help you get the best possible package for money Im not joking this guy is Legit.He helps you get the best At&t package possible and you will be very impressed with the services.Good Luck

Review
#495260 Review #495260 is a subjective opinion of poster.

Comcast in Nashville, Tennessee - Customer service made it worse

Only issue was the HD local channels were not coming in...everything else was fine. Live chat sent the refresh signals...nothing......live chat sent the refresh signal again, told me to unplug the unit wait 60 seconds and plug it back up, said it could take up to 45 minutes to upload. 2 1/2 hours later, no guide, only a handful of channels came back. Called 800 comcast...they could only schedule an appointment for service a week from now. Customer service is supposed to make the situation better not worse, and then to wait a week for a service call......ridiculous!!!!! $5 billion dollar company, 47 million subscribers...a week to get service!
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Review
#495006 Review #495006 is a subjective opinion of poster.
Loss
$50

Lack Of Service Review

I've been without service for over a week and a half. No one showed for my appointment or called. I called the company 5 times on 6/8/2014 to speak with a manager and was disconnected by the representative several times. I'm *** because I operate a business from my home and loss revenue due to comcast lack of service.
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#494817 Review #494817 is a subjective opinion of poster.

Awful Service Review

My internet and phones go out every five minutes with this god awful service. Ever since I switched to xfinity my experience has been nothing short of atrocious. Going back to fios.
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#494243 Review #494243 is a subjective opinion of poster.

Firmware Update Review

The new firmware update for the next one is atrocious. I want to downgrade back to what it was before I bought it based on features of the first GUI not this *** new one. Put back all the features the first gui give us, the preview & browsing, put picture-in-picture were supposed to be and give us more than five lines of channels to see this is ridiculous, nobody wants the black pop up selector. Y do fools ruin good stuff?
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#494086 Review #494086 is a subjective opinion of poster.

Comcast - Email hacked

I couldn't receive email. Call Comcast to find out why. After going thru their questions "for security reasons" they finally informed that my email was compromised. Some security, my email was hacked! Dealing with people who do not speak good English, I was disconnected twice, put on hold many times. repeated my problem until I was red faced, etc. I asked to speak to a supervisor or manager, was told they were extremely busy but would have one call. I'm still waiting days later. Received an automated call for a review of my situation. The beginning of the call repeated three times, at the end gave a phone number to call to complete the survey. Called the number, was told to put in my 4 digit receipt number to continue. You guessed it, I was never given a receipt number. Besides a receipt for what?
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#494047 Review #494047 is a subjective opinion of poster.