Comcast Reviews and Complaints
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Comcast in Richmond, Virginia - Internet activation failure
had the worst experience with comcast customer care. I just switched from verizon to comcast and i needed to activate my internet. Since from last two weeks the customer care people are coming and going and nobody can solve the issue on time. its you who have to call all the time and get your things done. they can charge you without giving you the services. one time i had the experience that customer care was rude to me as if she didnt care. still my internet is not activated and i am going to complain and put a review for this bad experience everywhere. i am going to make sure that they feel the pain which i had during 2 weeks without internet and constantly calling them and still no response and concern.
Comcast in Johnson City, Tennessee - Always rude.
Who hasn't had a problem with Comcast? They are terrible about overcharging! The thing that gets you is the lack of oversight. In the Boones Creek office in Johnson City, Tennessee, there is no one in charge. You can't get questions answered; you must go to the 800 number. Who's the boss? Clerks at the windows imply there isn't a supervisor. Ok, what about this, what about that? Go to the 800 number. Try asking for customer service, anybody out there? I think of them as robots that are only programmed to complete a few simple tasks. Monkeys would at least be able to smile. I hate Comcast too!
Every time I turn around, it's someone else talking about returning equipment to Comcast, and then being told it was never returned. Don't pay for equipment you know was returned. They have very poor data entry for returned inventory at best. At worst, the company...
Comcast in Toa Baja, Puerto Rico - Internet Please?
We are building a house where there is not any type of internet service. When I call the local Comcast number, the call is sent to India or some foreign country. I finally found Comcast’s local contractor who actually installs and runs cable for them. I asked for a quote on how much it would be to dig and run cable to my house from where the main box is at the end of my road 3/4 mile away. The Comcast contractor first quoted me $12,000 in an email, then $10,000 verbally on the phone and after reiterating to him the $10,000 quote, I asked him to put it in an email and that quote was $18,000. So this tells me that the contractor whom Comcast pays, can AND will charge whatever they want to dig and run service. There are 5 houses in a neighborhood who want and need their service but I guess 5 measly houses won’t make enough money to put $18,000. Thanks Comcast. You are such a loser! You have the potential to help even more houses around this rural area but it won't benefit you. Nice.
Comcast Internet Service
Comcast - Modem Box Replacement Review from Northampton, Massachusetts
On June 24, 2014 a technician from Comcast came to replace my third modem box. He was wearing muddy boots and tracked his dirt all over my cream colored rug. Then he asked if he could walk through my bedroom to get at a downstairs box in the back of my apartment. I told him that he could not because he had mud on his boots and pointed out that he already got mud on my living room rug. He offer no apology and came bad upstairs to tell me he was confused about the boxes outside. Although the technical problem was resolved, I was very unhappy with his attitude! Don't even ask me about calling customer service. My blood pressure skyrockets just thinking about it!
Comcast - Review about Customer Service Team from Hackensack, New Jersey
After several phone calls that promised he would be here at 7:00pm, 8:30pm, and then 11:00pm, no technician showed up or called! I stayed home on my birthday and waited up until 1:00am - your customer service people suck! They should be fired! I want a phone call from a supervisor if you expect to service me. This isn't something I'm going to keep quiet about. Ron
On going issues since the 27th of June 2014. Took HD cable box to the local office to exchange. The replacement worked for 4 days then could not get On Demand to synchronize. CL-14 error. I was told the replacement box needed replacement. I could wait 3-4 days or take it back to the local office AGAIN. I waited and called on the 4th of July and was told they would come out on July the 5th, a Saturday between 8 and noon. Waited and waited, no technician. Called around 2 pm and was told the last time I called (the 4th) it was for a billing issue. I said no (vulgar language too) it was about a service issue. I was told the next appointment would be today (the 7th). Hum, I wonder if I could also make an appointment to pay my bill whenever it is convenient? I filed a complaint on Comcast's network and received a nice response about their intentions. Their intention at this point is zilch. Ticket Number: ESL01427912
Comcast constantly misses scheduled appointments
For the past 6 weeks My Internet service has been dropping every 5 minutes. I have been successful only TWICE in actually getting a technician to appear at my house as scheduled. As I write this they are missing another scheduled window (12-4) and have not called...again. I have called Comcast countless times. Their last visit supposedly fixed the issue, but it is back again after a week. I spent an extra $70 on a new modem, and that didn't help either. We work out of our house and having reliable Internet connectivity is crucial, as it affects web and VOIP phone service. Comcast, why should I pay you $73 a month for this? You owe me a refund for two months worth of *** service
Comcast Internet Service
Comcast in Cape Coral, Florida - Was charged for a service call we did not order.
I wrote to the President/CEO Neil Smit of Comcast to complain about the customer service with Comcast and the weekly outages in Cape Coral, FL as well as the unnecessary rebooting of my boxes daily. Instead the corporate office sends a technician out to check our system and as usual they tell the normal story that the system is not getting full signal. Did not fix the problem because the system still freezes up and we continue to get our boxes rebooted daily which interrupts our daily programing. Instead we receive a bill in the amount of $355.86 which includes a $60.00 service call which we did not order!!!
Labor Board Review
Comcast does not care about there customers and they don't care about there employees. The company is not run just by techs and CAEs. They have many other depts that keep the company running and all they care about are those two groups. The labor board should look at their unethical pay practices for there groups, especially in the central division. There is a problem when white males are paid more than black females with the same title. They have the same education but the black females have more experience. They make us work long hours and feel guilty about leaving before 6 pm. Unless the company is audited for their pay practices this will continue. Just take a look at their VP level roles, they are all white males and a few white females.
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