Latest review first
Positive Experience Review
I personally love comcast. Whenever I call my issues is resolved asap. They have the best sevices and my x1 box is life-changing...yes I may have issues but no more then any other company I have been with. For the amount of sevices they offer im more then happy to give comcast my money plus ita better then dish or direct tb any day
Comcast bad Customer Services
We switch from Direct TV to Comcast on April 09, 2014. We received our first bill 2 days later for $208, which include installation fee and first month. We called to have them removed the extra that we didn't request and every time they add something else on the account. They refuse to fix their bill. They insist that we pay the bill and they will credit our account. What kind of none sense is that? Even though we call multiple times to have their service disconnected, Comcast claims that they can't cut their services. When finally someone decided to disconnected the service, it took another 2 weeks for the service to get disconnected. Between April 3th to May25th, I have a bill from Comcast for $415.00. I am still waiting for a corrected bill for over two weeks now.
Comcast in Grawn, Michigan - No Customer Service
My 2 phone lines, Internet, and cable TV with Comcast stopped working 2 days ago. After 2 hours, 7 phone calls (I was dropped 4 times, waited 45 minutes on hold another time) and multiple trouble-shooting actions on my end, I was told it will take 4 days before they can send a tech. They wanted me to talk to different people for each of the services. I had to insist on a tech call because everything is out. They offer no explanations, support, empathy or concern. I need service for a business I run out of my home, but get nothing but excuses from Comcast. For this I pay premium prices. Thanks for nothing.
Comcast in Richmond, Virginia - Charged $74.99 for Maywether fight which I never ordered!!!!
I have spent two hours on the phone today trying to get this straightened out. They have no record that I ordered it, the Maywether fight sometime in May but they insist I watched it! I"m fifty and don't stay up that late. I also have no interest in boxing or any other sports on TV. I watch old lady shows for crying out loud! My 4 yr old grandson sure didn't watch it or order it. I mean it's SO insulting the way they talk to you. I can't believe I pay money to a company every month so they can be condescending to me. I have already cut my service in half so I guess now just cut it down to zero? I know if I cancel they will claim I never did just like what happened when I moved and keep right on billing me. How do they sleep at night knowing they lie to everyone? They will tell you there is no supervisor available because they want you to give up and pay money you don't owe! It's stealing, unethical and they should be embarrassed.
Fraudulent Charges Review
my service was cut out two months ago and I'm still getting charge every month even though the service is disconnected
COMCAST - WORST CUSTOMER SERVICE EVER!
I work a call center job from home, depend on my phone and internet. Comcast's phone goes out on FRiday afternoon, after being through 4 reps in a South American call center I could not understand, they tell me I have to wait until the following Tuesday for a tech. I explain I will lost 30 hours of work if I have to wait that long - over the course of the weekend I got left on hold for over 3 hours, hung up on 3x, made different promises I would be "elevated to the priority list" by 2 supervisors that lied, and never could get a phone # to get through to anyone with any authority in the United States. Comcast cost me over $400 in lost wages, time to lose them!
Comcast - Account Review from Houston, Texas
I had scheduled for services at my apartment on June 10th. A few days before the dats, it was pushed back a week by Comcast and I was not given a reason why. That date was for today. I called three times to confirm the appointment, yet nobody showed. I called after the no show and was told my appointment was scheduled for right days later and the lady on the phone said it was something I did. I have canceled my account because this company does not deserve my money.
Comcast in Poughkeepsie, New York - A MONTH AND COUNTING WITH BAD CABLE SERVICE
On May 17,2014 my cable begin to get error message on several stations. Comcast did their troubleshooting process and it did not fix the issue. A tech came out days later and replace the box with a Cisco box -- this started the a new issue. The stations would freeze or blackout and on demand continued to get error messages telling me to turn the box off and on again. I took the box to a Comcast location to get a replacement and the that box did the same thing. A tech was scheduled to come out twice and did not show up after I had rushed home from work. They did not even call and when I called them I would get another country which led to communication issues -- it was and still is a nightmare. As of today, June 17, 2014, my cable is still not working properly and Comcast does not seem to care. I told them I could not *** again for them not to show up and to please schedule it for a Saturday. Their answer was "we don't have any Saturday available". I am so done....
Before I bundled with comcast, my service was with Qwest for internet and phone. I miss my land line. I had comcast for cable tv and it was ok. Once sales people convinced me to bundle with them (comcast), at a price much higher than they quoted me. Now all three...
Comcast consistently fails to deliver
I have had Comcast for over 10 years (believe it or not, the best service in our area, ATT,Dish stink worse) I live at the end of their service line and have had horrible service for all these years. I have had over 100 service calls, to no avail. Whether it was analog, digital box, or X1 DVR platform, the same video and sound dropouts. Being an electrician by trade, I tried showing them the deficiency in their system( they need a signal line amplifier at the pole), but they wont fix it. Even their technicians agree that is the problem. The installers keep splitting the available ports at the pole, and now they are splitting 4 ports into 10; that wont work. DONT EVER BUY ANYTHING COMCAST! The fast internet in cool , but that's all.
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