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Comcast in Chicago, Illinois - 6 Tech failed to change 1 light bulb

I had service with comcast going back to September of 2013 and everything was working fine until late January of 2014. Started having problems with the video and audio constantly going out and they sent 6 different technicians to rectify the problem and failed. Every single one of them talked like rocket scientists saying everything's fine now you won't be having any problems and what do you know shortly after they leave I still have the same problem. On top of all that I was being charged for a modem that comcast says it belongs to them when I never rented a modem from them because I have my own that I purchased from Bestbuy. In addition, to my service issues the wait time to talk to customer service has been an average of 20min or longer. And when I go speak with someone it's someone that can't comprehend my needs because they're from a third world country with no concept of CUSTOMER SERVICE. I am fed up with paying my hard earned money for service that's worked less than 50% of the time. It took Comcast 5 months to realize they're incompetent so they're issuing me a refund. The supervisor that has been dealing with my issue said she would call me after she finds out my total refund amount and it has been over 3 weeks. I called customer service to find out the amount and it's not what the supervisor Trish had mentioned. I will never ever use COMCAST AGAIN. Where do I signup for a class action suit?
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Review
#502381 Review #502381 is a subjective opinion of poster.
Loss
$500

Comcast in Knoxville, Tennessee - Cant cancel this Service!

I started back in September 2013 to cancel my business service as we were CLOSING the business at the first of October. At the end of October the new tenant in the building called me as he needed to hook up his Comcast and couldnt because ours hadnt been disconnected yet! Imagine my surprise when I had believed it was already disconnected. It took Comcast until February or March 2014 to finally cancel this service and I cannot even begin to guess the countless hours spent on the phone transferred time, after time, after time; being hung up on, etc. For the service from October thru February!!!! I was under the impression that this was finally "handled" then i get a bill from a collection agency for almost $900. These folks are nothing but rip off artists! It is absolutely impossible to find someone at Comast, that can actually HELP you instead of transferring over & over.
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2 comments
Anonymous
#838372

Comcast unethical rep slammed a 3 year contract on my account without my knowledge and when another rep cancelled it after I found out a week later, my account was hit with $2700. worth of early termination penalties for cancelling a contract I never asked for.

They have until July 14th to make this right or I am taking this to the news stations and blasting it to FCC and BBB and all the way through the justice system.

As a former employee that left for a better career, I KNOW what many of the representatives routinely put the customers through and I will expose them.

Anonymous
#837638

If you didn't call when you first decided you were closing your business to disconnect, how is it Comcast's fault?

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Review
#501689 Review #501689 is a subjective opinion of poster.
Loss
$900
Tags
  • Comcast tech service

Comcast in Lake Worth, Florida - Valuables were missing after an installation of internet and cable units

when I contacted Comcast, they said they would look into it to get me the names of the installers. that was months ago and after many requests they continue to avoid me. I've spoken to supervisers and they still will not give me what I asked for. I leave messages which are never answered. It looks as though there living up to there reputation! I hope this will get some attention, other than what I've gotten to expect from Comcast. I am wondering if this type of problem is common to Comcast and someplace to compare our problems with others to find solutions to a common problem.
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Review
#501630 Review #501630 is a subjective opinion of poster.
Loss
$23

Comcast is nothing but a big hustle!

I called comcast up in Atlanta from Panama City Florida to complain about my bill. They made me an offer of 149.95 for a complete package -2year contract. I asked them to please send me a copy of the contract in the mail. I spent over an hour with them on the phone. When I got the bill, it was over 200.00! I called them back saying I had never received the contract. They said to go to my local branch and they would print me a contract. Once there, I was told that they had no way to print me a contract. My bill is never the same. I have to go talk to them every month about my bill. I seems like it is usually in their favor. I feel like the company is nothing but a rip off and big scam but they are the best deal in town so I am stuck either them. Such is like
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1 comment
Anonymous
#837641

How is it Comcast's fault that you signed a contract for two years that you ended up losing? I'm willing to bet that the reason it was over 200$ is because you didn't read the contract that you lost, and there were installation fees included in that contract.

Review
#501519 Review #501519 is a subjective opinion of poster.
Loss
$50

Comcast - Ripoffs

(PLEASE KEEP THIS GOING) I'm actually going through an issue with Comcast myself!!! They offered us a great package, according to them around $67.99 a month after taxes, & 3 free months of premium channels. My first bill was $300 & something dollars, my next two were around $175.00. When we called we got transferred and disconnected on several occasions. When we finally got through, we decided to cancel service since we weren't getting answers. The customer solutions representative then told us we were under a signed contract and couldn't cancel without an early termination fee. We told her we wanted a copy of it because we didn't sign anything, she proceeded to say "it was a verbal contract over the phone" and her supervisor would have to listen to the conversation and get back to us! Not to mention we have to take their word for it! Almost 4 months later, no one has bothered to get back to us, and when we call, we get transferred, then disconnected!!! We finally gave in and paid the early termination fee because Comcast decided to disconnect our internet service (which we've been paying every month!!!). I hope everyone shares this post, I would really love my money back (all of it). I've emailed the media, I hope I can get somewhere!!!
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1 comment
Anonymous
#841768

they own the media

Review
#501493 Review #501493 is a subjective opinion of poster.

Comcast dishonest, a monopoly, liars

I have repeatedly attempted to get Comcast to change my billing date because I have only social security and because my check is not deposited in my bank until the third Wednesday of the month (SS administration deposits checks according to your birthday), I cannot make my payment on the 2nd of the month which is what Comcast demands. Thus they keep hitting me with "late fees" which have astronomically increased my payment. I don't even own a television, I have only a laptop computer, yet my bill has now soared to $108.00 for one month of internet service. I refuse to keep playing this game with these idiots and will simply have them disconnect internet, will drop off their *** equipment at their service center, and will take my computer to Starbucks to use wireless there. Thieves.
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1 comment
Anonymous
#837643

So you're saying that Comcast is stealing your money because...you don't have a job and you can't pay your bill on time? Yeah that makes sense.

Review
#501226 Review #501226 is a subjective opinion of poster.

Comcast has done the bait and switch

Comcast xfinity has done the bait and switch on all of its customers. I originally signed up for the triple play service with comcast. This plan offered tv,phone, and internet for one price. I n December 2014, Comcast decided to put a cap on it's internet service, which was unlimmited when I signed up. Since the change I have been charged hundreds of dollars in overage charges. They can not tell me if the overages is me or someone iileagally taping into my service. They claim that i'm using over 2000gb in internet ever month, which is crazy. They also state that it is not their problem how its being used. They are rude and disrespectful to their customers and offer no resulotion. I was told to open up a business account with them, even though I'm not a business, I'm a residental customer. I feel as if I'm being extortated by this company. The worst part is they have my comunity monopolized and there is not other company that offers their speed. Please help.
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Review
#501170 Review #501170 is a subjective opinion of poster.
Loss
$1000

Comcast in Memphis, Tennessee - Billing SNAFU/FUBAR

I have been a Comcast customer for 5 years, paying over $200 a month for cable and internet, and have paid my bills on time, like a slot machine. In April of 2014, I ordered MLS Direct Kick sports package. The service did not come through my cable box. I called back seven (7) times. Each time a signal was re-sent. Each time the signal was re-sent, I was billed another $79.00 which was the charge for the service for a year. I found out at my monthly billing, that my bill was $732.26. After multiple phone calls, I was told that my bill was actually $139.76 not $732.26. This month, same thing happened, only a higher bill, and I did not order any new services, nor get the signal re-sent. My bill is $886.16 for one month. When I called to ask about this bogus figure, all I got was a "ticket number" again. I will have to go through the same time-wasting ordeal, to get my bill back down to its ordinary $219. Comcast has gotten so large and so impersonal and inept. To top it all off, my Comcast email does not work. I have two other email accounts, iCloud.com and securenym.net, which both work flawlessly. I can not get my Comcast account to send to anyone other than a Comcast email address. Go figure.
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Review
#500879 Review #500879 is a subjective opinion of poster.
Loss
$250

Comcast in New Kensington, Pennsylvania - Modem fried

The modem was fried and they said it will be fix with-in 24 hours (On phone) but nope it was fried and gone the computer/modem/Netgear router last year we had a big thunderstorm and it took the power out and every thing so Comcast came near my house to do something I ask one of the guys to check out the router they were like we can not do that we do not have a appointment with you so we can not see it sorry they said. And man I was pissed to the max they did not help one bit.
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2 comments
Anonymous
#1001824

I just received a call from a Comcast representative. He told me that Comcast is offering a free 2 year no contract upgrade to my service.

I would be upgraded from a starter package to a premium package for $80 a month. That would include an internet speed upgrade to a little over 100Mbs. I said yes. He then transferred me to another person.

This next person told me that since Comcast is giving me all of this that I needed to give something to Comcast which involved me getting some kind of a spending card.

I told him I didn’t want another card and he told me to stop interrupting him. I then told him I considered this an unethical business practice and I hung up on him.

If I have to give something, IT IS NOT A FREE UPGRADE. This is classic bait and switch and is a slimy way to do business.

If another company offered cable speed over 25Mbs at my home I would switch immediately. Besides, my 50Mbs service slowly degrades to 15Mbs.

Today I’m running at 35Mbs. If I shut down my modem (it’s my second one) it sometimes speeds things up again.

Ricochet-Rabbit
#829983

You should be pissed to the max at the public school teachers who passed you through the system.

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Review
#500525 Review #500525 is a subjective opinion of poster.
I have been a loyal Comcast customer for almost ten years. That is why, in December of 2013 when a Comcast door to door salesman came to my home to sell me the Xfinity home services, I was trusting and listened to what he had to say. During our conversation I informed...
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Review
#500463 Review #500463 is a subjective opinion of poster.
Loss
$1000
Tags
  • sales lies