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Comcast in Philadelphia, Pennsylvania - The are a rip off!

I pay all my Dad's bills because he is 88 hard of hearing and cannot see well. I handle his finances. Comcast is over charging him and I have called and had my father add my name because they won't talk to just me. He authorized me on the account needless to say called today and they can't talk to me they need to speak to my father. Comcast wants to rip off the elderly. Its disgraceful but as soon as I get my Dad back on the phone Comcast is history!!! The don't have any customer service skills and should not be in business.
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Review
#504894 Review #504894 is a subjective opinion of poster.
I wanted to post my absolute displeasure with Comcast after my failed installation or non installation this past weekend. I originally scheduled Comcast to come out and install new service between 3 and 5 pm on a Friday. I was in contact with the installer and was...
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1 comment
Anonymous
#833811

I understand what your saying you need help with this.Wanna move on to better services and for better value for money contact 877-709-3832 Reach Jordan Katzen.I was with these guys too Had the same issue.And on that day got a call from this guy informing me about at&t all the insight promotional services and stuff lol.i was so pissed i wouldve gone with anything he had to offer but he still gave me the best for my business.and he got got me the best package now i found out that i was paying way too much too these guys and getting *** services.He will help you move on to the best services and help you get the best possible package for money Im not joking this guy is Legit.He helps you get the best At&t package possible and you will be very impressed with the services.Good Luck

Review
#504196 Review #504196 is a subjective opinion of poster.
Loss
$200
I'm 63 years old and have never worked with a company worse than Comcast. Comcast insists on charging me a monthly modem rental fee on a non existing modem. They say I have two modems? Both are the same model with a serial number off by one letter?? The truth is, on...
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1 comment
Anonymous
#833397

I understand what your saying you need help with this.Wanna move on to better services and for better value for money contact 877-709-3832 Reach Jordan Katzen.I was with these guys too Had the same issue.And on that day got a call from this guy informing me about at&t all the insight promotional services and stuff lol.i was so pissed i wouldve gone with anything he had to offer but he still gave me the best for my business.and he got got me the best package now i found out that i was paying way too much too these guys and getting *** services.He will help you move on to the best services and help you get the best possible package for money Im not joking this guy is Legit.He helps you get the best At&t package possible and you will be very impressed with the services.Good Luck

Review
#503760 Review #503760 is a subjective opinion of poster.
Loss
$300
Tags
  • Cable Internet packages

Comcast in Indianapolis, Indiana - It is a monopoly!!!

Here are a few letters I wrote which will explain. Mr. Snachez is out local TV help guy. Mr. Sanchez, I never thought I would be one to contact you, but what I have just gone through with Comcast is horrifying !! And I hope you get other complaints of the same nature to take this to the public and the people that make our laws! My voice alone won't work. Comcast is a monopoly! I have no choice in cable TV and I need a choice in cable TV, because I have spent almost two weeks and numerous hours trying to undo what Comcast did to my 88 year old mother-in-law!!! It looks like she was taken advantage of during a recent visit by Comcast to her house. She has a caregiver who called after a storm because the cable wasn't working. The caregiver scheduled an appointment and the technician told her she needed a new box. He went on to explain that ALL boxes would have to be switched out anyway because of a "new system", but they would have to schedule another appointment. At that first appointment the tech. broke a $650.00 glass sculpture and said Comcast would contact them to figure out what to do - it has not yet happened. The second tech came out to replace the box and left. The next thing they knew, after hours of no incoming phone calls, was that the ATT phone number she has had for over 60 years had been "stolen" by Comcast and she was given a new number without any explanation or permission!! I have been traveling so trying to stay on top of this has been difficult. While I was gone I was informed by the caregiver that her internet had also disappeared. When I heard about this the night after her number had disappeared, I spent hours on the phone trying to get her number back, which is connected to her doctors and home security. I found an email address of someone at Comcast, so I wrote to him and continued to resend it until I heard from someone. After a few days I heard from Michael Riser, from Comcast’s Exe. offices in Michigan ( 734-254-1753 his direct line). Basically, all that Mr. Riser did was to call me everyday until the problem was resolved, which is an added issue… they (Comcast) couldn’t do anything to undo what they did, because ATT owned the number. But, then why could they mess with it in the first place??? After finally getting Att out to the house two different times- one for phone and one for internet - my mother-in-law has her number back. I had to ask Mr. Riser for compensation for Att’s $99.00 repair charge and begrudgingly, again after I insisted, he agreed to give her a 20% discount for 6 months. All was never offered - I had to ask!!!! When all lines were back to normal, Mr. Riser asked me if he could do anything else. I replied by requesting an answer to a question; “ How is it Comcast is not considered a monopoly”, he got rather agitated and said he could not answer that question. When I pushed to be transferred to someone that could answer that question, he basically told me we were done. I just wonder how many other elderly clients or not so elderly clients have been treated the same??? Not everyone has the patience to go thru what I went thru for 2 weeks! I also contacted Senator Jim Merritt ( State Senator from Indiana), who’s parents live next door to my mother-in-law. He was very sympathetic but could not help. Here is a copy of the letter I sent to Mr. Block at Comcast… From: Nancy V. Elder Subject: !!!!!****For Comcast Corporation Audit Committee Chairman Date: May 30, 2014 at 9:22:45 AM EDT To: audit_committee_chairman@comcast.com Cc: Senator.Merritt@iga.in.gov To Mr. Arthur R. Block Mr. Block, I live in Indiana and have been a customer of your for over 20 years, as has my 87 year old mother-in-law. Recently her cable went out due to a storm. The technician who came to fix it said she needed to have a new box, but it would be free. They put in the new box and left. Without her knowledge, much less consent, her ATT telephone number that she has had for over 60 years was dropped and she was assigned a new number associated with Comcast. I have been on the phone ALL DAY trying to un-do what your employee did.!!! I have spoken to more people and explained this more times than I should have to!! I have been transferred to every department, miss directed several times, disconnected three times ( was called back once) was told by your employee that he ( Abner emp. ID # BP-acaya001) would call me back in 1 to 2 hours and never did. I also spoke with a supervisor, Guevara Rosquites, who couldn’t help me either. After waiting the almost 3 hours for the call, I spent another hour on the phone waiting for them to connect her line with original number - put on hold again for 30 minutes and disconnected with no call back!! I was not accepting the 3 to 5 days to reinstate her old phone number and was allowed to hold while they connected the line, which still hasn’t happened, then disconnected again!!!! Other names of people I spoke to; Raven, James and Andrea in activation department. Nobody offered me a “ticket #” or any real customer service!!! Honestly, I have spent more than 7 hours today on the phone!! THAT in itself is unacceptable!!! Also unacceptable is an 87 year old women having her phone number of 60 years dumped in the time it took to install a new cable box!!! I also want to report that Abner, emp. ID # BP-acaya001 made an extremely unprofessional and inappropriate comment. When I asked to speak to a supervisor Abner told me “he” would be with me in a minute. While I was waiting and explaining the situation, Abner then said “she” referring to the supervisor. I questioned him and said, I thought you said “he” - who will I be talking to, a “he” or a “she”…. he replied with a slight giggle… “both, he is ***”!!! I was totally shocked and disturbed!!!! That is a call I hope was recorded!!!! Since I got nowhere clicking on the “contact us” tab on your online website ( you should try it- a complete run-around, just like my phone conversations!!), please forward this letter to Tom Karinshak, Senior Vice President of Customer Experience at Comcast and Mr. Brian Roberts, CEO of Comcast. I am filing a complaint with the State via Senator Merritt and http://www.in.gov/iurc/files/IURC_-_Electronic_Complaint_Form.htm. Just for starters… I will also contact the news media about this letter. Mrs. Elder’s account # is........ Please resolve this issue IMMEDIATELY!!!!!!! One angry customer, Nancy V. Elder 317-695-1182 This has been very disruptive of my life - not to mention my mother-in-law! Has anyone else made similar complaints?? Thank you for your time, Nancy V. Elder 317-695-1182
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#503461 Review #503461 is a subjective opinion of poster.
Tele-Media to Adelphia to Comcast....that's how the companies have morphed over the years in my area. I remember being told that you can't have internet only through Comcast. I've had Xfinity Bundled Services for years(basic cable & net). About 2 days ago, no...
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2 comments
Anonymous
#833395

I understand what your saying you need help with this.Wanna move on to better services and for better value for money contact 877-709-3832 Reach Jordan Katzen.I was with these guys too Had the same issue.And on that day got a call from this guy informing me about at&t all the insight promotional services and stuff lol.i was so pissed i wouldve gone with anything he had to offer but he still gave me the best for my business.and he got got me the best package now i found out that i was paying way too much too these guys and getting *** services.He will help you move on to the best services and help you get the best possible package for money Im not joking this guy is Legit.He helps you get the best At&t package possible and you will be very impressed with the services.Good Luck

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#503095 Review #503095 is a subjective opinion of poster.

Comcast in North Attleborough, Massachusetts - Lineman made two service calls to our street at 1AM and 3AM June 26, 2014, making all kinds of noise!

I am outraged that XFINITY sends line men out at 1AM and 3AM waking up the neighbor hood, using their cherry picker, dropping things on the ground, slamming truck doors, etc. If it was an ambulance call, certainly I would understand that, but this is ridiculous. They showed up not once, but twice the same night. No sooner did we fall asleep after being kept awake for about an hour, but the lineman returned for another 45 minutes and did the same thing. This is totally unacceptable. R. Dorn, North Attleboro, MA! June 26, 2014 I demand an explanation and apology!
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#502763 Review #502763 is a subjective opinion of poster.

Comcast in Cape Coral, Florida - Lost Email Address

Over two weeks ago I could not access my email. After spending over an hour with an on-line tech we discovered that we had mistakenly established my email account while logged into my sister's Comcast account rather than under our account. And when she recently died and we terminated that account, my email account was terminated. So, the solution offered by the rep was to transfer my email address to our account. Simple solution that would be effected within 24 to 48 hours. After waiting 48 hours with no resolution, again contacted rep via on-line chat. After again providing all same information the rep suggested that they would have to seek permission from the account holder. After informing the rep that unless he had the power to communicate with the dead, I asked to have the chat escalated to a supervisor. After again explaining the problem and again providing all relevant information the rep suggested we go to the local Comcast office, get established as authorized on my deceased sister's cancelled account, and authorize the transfer. Armed with copies of bills on both accounts and a copy of my sister's death certificate I went to the office the next day. The rep put all the information into the account, and initiated another service ticket. The rep assured me that all would be cured within 24 to 48 hours and my email would be accessible. After waiting the prescribed (and customary 48 hours) and still had no service, I again went to the local office. Amazingly enough through luck of the ticket number draw I had the good fortune to get the same rep. This saved a significant amount of time not having to provide redundant information and convincing the rep that we couldn't get permission from the owner of the closed account because we couldn't communicate with the dead! After much review and putting the same information into the system on the closed account that existed in our account so the technician could see it in both places when working on the service ticket, the rep announced that all would be well within 24 to 48 hours (note the repetitive 24 to 48 hour promise). Being somewhat suspect I asked what I should do in the event it doesn't happen. She said that they have done all they could do, and it was now in the hands of the tech department tasked with accomplishing service tickets. She handed me a hand written phone number and indicated I should call that number if it didn't work. Again, after waiting the prescribed 24 to 48 hours, the email address was still inaccessible. So, having the secret weapon of a telephone number, I called the number. And guess what! The number was the common number to contact Comcast. So I went through the usual tele-robo menu and finally got to a rep. Although I immediately asked for the call to be escalated, I had to provide the usual litany of information and suffer the *** suggesting that it would be necessary to obtain permission from my deceased sister on the closed account. The call was finally escalated to another rep and we went through the same process and received the same assurance of service restoration within 24 to 48 hours. Having hear that story before I had the good sense to ask to speak to a supervisor. After waiting about 10 minutes because the supervisor was on a call, the rep suggested the supervisor would call me back which had appeal. Wrong again! After the traditional 24 to 48 hours, no call back. During this intervening 24 to 48 hours I took the opportunity to do a little research about Comcast. Lo and behold I found a vice president's name who proclaimed that he is dedicated to improving Comcast's response to issues and it even had an email link. So I sent him an email with the details of the ordeal I had been through. Amazingly enough within a few hours I received an automated response from Tom Karinsh acknowledging my email. And even more amazing, within 12 hours of sending the email I received an email from someone professing to be a special assistant on Tom Karinsh's staff. She indicated that she had reviewed my ticket, had attached my email to the ticket, and indicated I could expect a result from the Level 2 tech. Eureka! I finally appeared to be making some headway working from the top down as well as the bottom up. But alas it has now been over 24 hours with no results nor contact from Comcast. And I fear that when the old 24 to 48 hour period comes and goes I will be no further ahead than I was over two weeks ago. I am beginning to suspect the Tom Karinsh does not exist and/or his emails get funneled back into same request mill as any other request. Also, I suspect his "special assistants" are the same as those I have dealt with in on-line chats and call-ins. But out of all this I am certain that I am paying a *** of a lot of money every month for service when it works, but lousy service if it doesn't work. And maybe there is also a dirty little secret out there that most dissatisfied customers don't know. How do cable service companies like Comcast get monopolies in communities and no competition every arises? Guess what...politics and money. They make agreements with communities to provide exclusive service (no competition) and pay a fee (usually a percentage of the gross) to the community for the exclusive license. So the service company doesn't really care about service level because who is there to complain to other than the politicians running the community. In essence they sell your rights to a service level that you could expect in a competitive environment for a fee to the company granted the exclusive right to provide the service. That is why you seldom find two cable service providers in the same community. And when you do they actually do competitive things like vie for your business through competitive price and competitive service. While I am sure there will be similar problems with other service providers such as land line phones, satellite, and internet service I am dedicated to ditch Comcast. But who knows, maybe within 24 to 48 hours..................................
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#502658 Review #502658 is a subjective opinion of poster.
Tags
  • Comcast karinsh

Comcast in Chicago, Illinois - 6 Tech failed to change 1 light bulb

I had service with comcast going back to September of 2013 and everything was working fine until late January of 2014. Started having problems with the video and audio constantly going out and they sent 6 different technicians to rectify the problem and failed. Every single one of them talked like rocket scientists saying everything's fine now you won't be having any problems and what do you know shortly after they leave I still have the same problem. On top of all that I was being charged for a modem that comcast says it belongs to them when I never rented a modem from them because I have my own that I purchased from Bestbuy. In addition, to my service issues the wait time to talk to customer service has been an average of 20min or longer. And when I go speak with someone it's someone that can't comprehend my needs because they're from a third world country with no concept of CUSTOMER SERVICE. I am fed up with paying my hard earned money for service that's worked less than 50% of the time. It took Comcast 5 months to realize they're incompetent so they're issuing me a refund. The supervisor that has been dealing with my issue said she would call me after she finds out my total refund amount and it has been over 3 weeks. I called customer service to find out the amount and it's not what the supervisor Trish had mentioned. I will never ever use COMCAST AGAIN. Where do I signup for a class action suit?
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Review
#502381 Review #502381 is a subjective opinion of poster.
Loss
$500

Comcast in Knoxville, Tennessee - Cant cancel this Service!

I started back in September 2013 to cancel my business service as we were CLOSING the business at the first of October. At the end of October the new tenant in the building called me as he needed to hook up his Comcast and couldnt because ours hadnt been disconnected yet! Imagine my surprise when I had believed it was already disconnected. It took Comcast until February or March 2014 to finally cancel this service and I cannot even begin to guess the countless hours spent on the phone transferred time, after time, after time; being hung up on, etc. For the service from October thru February!!!! I was under the impression that this was finally "handled" then i get a bill from a collection agency for almost $900. These folks are nothing but rip off artists! It is absolutely impossible to find someone at Comast, that can actually HELP you instead of transferring over & over.
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2 comments
Anonymous
#838372

Comcast unethical rep slammed a 3 year contract on my account without my knowledge and when another rep cancelled it after I found out a week later, my account was hit with $2700. worth of early termination penalties for cancelling a contract I never asked for.

They have until July 14th to make this right or I am taking this to the news stations and blasting it to FCC and BBB and all the way through the justice system.

As a former employee that left for a better career, I KNOW what many of the representatives routinely put the customers through and I will expose them.

Anonymous
#837638

If you didn't call when you first decided you were closing your business to disconnect, how is it Comcast's fault?

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#501689 Review #501689 is a subjective opinion of poster.
Loss
$900
Tags
  • Comcast tech service

Comcast in Lake Worth, Florida - Valuables were missing after an installation of internet and cable units

when I contacted Comcast, they said they would look into it to get me the names of the installers. that was months ago and after many requests they continue to avoid me. I've spoken to supervisers and they still will not give me what I asked for. I leave messages which are never answered. It looks as though there living up to there reputation! I hope this will get some attention, other than what I've gotten to expect from Comcast. I am wondering if this type of problem is common to Comcast and someplace to compare our problems with others to find solutions to a common problem.
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#501630 Review #501630 is a subjective opinion of poster.
Loss
$23