Latest review first
Comcast in New Haven, Connecticut - No service for Mom
My elderly Mom, 75 years old has been without service on her Telephone and Cable for this entire week. I 'm in Florida and remember my dealings with Comcast 14 years ago was horrible. My Mom has life alert but no phone to call from except her Tracfone that we keep in service. I believe the law is being broken by not providing 911 service to a paying customer. Comcast came out twice this week a told her the last technician botched the hookup with her apartment and many more in the Victory Garden Apartments. No one from Comcast has been on the property Wednesday, Thursday, or Friday. I'm going to get involved in this a make a major complaint to the FCC. How does this company stay in business? My Mom made the mistake in trusting a company to handle all of her services which I don't do.
Comcast - Property Damage Repair Review from Algonquin, Illinois
Customer Service theater or complete idiots? Same difference. 1 month run around try pointless resets and equipment replacements that don't work then finally after all that effort send a tech out. Confirmed appointment by automated response and take 3 hrs off work- tech just doesn't show up. Call to get somebody out -need supervisor to okay reschedule next day. Promise call in 90 mins. No call. Endless scripted meaningless apologies. No results. Can't wait for Google to compete with them in our hometown. Was planning to use them for our business and cancel out current T1. Nah.
Comcast Installation Review
For over a month we have made numerous calls and set appointments to have cable installed. Tech is a no show no call or unprepared to get the job done. Complaining to customer care is no better. They disconnect the call with no resolution.
Comcast in Richmond, Virginia - Internet activation failure
had the worst experience with comcast customer care. I just switched from verizon to comcast and i needed to activate my internet. Since from last two weeks the customer care people are coming and going and nobody can solve the issue on time. its you who have to call all the time and get your things done. they can charge you without giving you the services. one time i had the experience that customer care was rude to me as if she didnt care. still my internet is not activated and i am going to complain and put a review for this bad experience everywhere. i am going to make sure that they feel the pain which i had during 2 weeks without internet and constantly calling them and still no response and concern.
Comcast in Johnson City, Tennessee - Always rude.
Who hasn't had a problem with Comcast? They are terrible about overcharging! The thing that gets you is the lack of oversight. In the Boones Creek office in Johnson City, Tennessee, there is no one in charge. You can't get questions answered; you must go to the 800 number. Who's the boss? Clerks at the windows imply there isn't a supervisor. Ok, what about this, what about that? Go to the 800 number. Try asking for customer service, anybody out there? I think of them as robots that are only programmed to complete a few simple tasks. Monkeys would at least be able to smile. I hate Comcast too!
Every time I turn around, it's someone else talking about returning equipment to Comcast, and then being told it was never returned. Don't pay for equipment you know was returned. They have very poor data entry for returned inventory at best. At worst, the company...
We are building a house where there is not any type of internet service. When I call the local Comcast number, the call is sent to India or some foreign country. I finally found Comcast’s local contractor who actually installs and runs cable for them. I asked for a...
Comcast - Modem Box Replacement Review from Northampton, Massachusetts
On June 24, 2014 a technician from Comcast came to replace my third modem box. He was wearing muddy boots and tracked his dirt all over my cream colored rug. Then he asked if he could walk through my bedroom to get at a downstairs box in the back of my apartment. I told him that he could not because he had mud on his boots and pointed out that he already got mud on my living room rug. He offer no apology and came bad upstairs to tell me he was confused about the boxes outside. Although the technical problem was resolved, I was very unhappy with his attitude! Don't even ask me about calling customer service. My blood pressure skyrockets just thinking about it!
Comcast - Review about Customer Service Team from Hackensack, New Jersey
After several phone calls that promised he would be here at 7:00pm, 8:30pm, and then 11:00pm, no technician showed up or called! I stayed home on my birthday and waited up until 1:00am - your customer service people suck! They should be fired! I want a phone call from a supervisor if you expect to service me. This isn't something I'm going to keep quiet about. Ron
On going issues since the 27th of June 2014. Took HD cable box to the local office to exchange. The replacement worked for 4 days then could not get On Demand to synchronize. CL-14 error. I was told the replacement box needed replacement. I could wait 3-4 days or take it back to the local office AGAIN. I waited and called on the 4th of July and was told they would come out on July the 5th, a Saturday between 8 and noon. Waited and waited, no technician. Called around 2 pm and was told the last time I called (the 4th) it was for a billing issue. I said no (vulgar language too) it was about a service issue. I was told the next appointment would be today (the 7th). Hum, I wonder if I could also make an appointment to pay my bill whenever it is convenient? I filed a complaint on Comcast's network and received a nice response about their intentions. Their intention at this point is zilch. Ticket Number: ESL01427912
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