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Customer Service MIA

Scheduled an appointment on Thursday for an appointment on Friday. Was put in between 3-5. Stayed home waited. When no tech arrived I called customer service and they said there were no notes regarding my appointment. Asked if they could schedule me in the 5-6 slot which was originally offered, I was told no. I asked to speak with a supervisor and apparently the supervisor has no pull to escalate an appointment. I was told the next available appointment was Monday. How is it that you can have an appointment and have no one show and then be put at the back of the list?? The kicker is I got a follow up phone call asking how my service was. Told the person on the phone that there was NO SERVICE and asked if he could do anything about it and again I was told no. Why is it that you can get a million phone calls from comcast trying to improve their customer service and then when you tell them you need help no one gives a hoot. Where do the complaints go? No where obviously.
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ID
#445659 Review #445659 is a subjective opinion of poster.
Location
Atlanta, Georgia

Comcast Won't Lift a Finger

I first went to the local Comcast center near my apartment and asked to order a cable and Internet package. When the woman looked up my address, and she said my apartment was listed as a “commercial account,” and that I could not receive residential services because I was not listed as such in their system. She had me fill out paperwork to change the account, which they said they needed to “mail” to their offices in Maryland to make the adjustment, which they said would take 2-3 business days. After waiting until Thursday the following week and hearing no reply, I decided to call Comcast and ask about my account status. The gentleman informed me that I was still listed as commercial, but said he could “pull some strings” to make the switch. Within two minutes, he claimed he had changed my account to residential. I asked if I could place my order with him during that same call, but he told me the deal I was looking for was an online exclusive, and I would need to order it via their website. So I went to a location with Internet and purchased the package. Upon finishing, it asked what day I wanted the installation to take place. The earliest available time was between 1-5 on Labor Day, so I selected it. And then I waited… Labor Day came and went, and I wasted the day sitting in my apartment waiting for a call or a ring at my doorbell. Nothing. I called that afternoon to ask where my services were, and the gentleman I spoke to this time informed me that my address was still listed as a commercial account, despite what I had previously been told. The man said he would fix it, and after three minutes he had made the change. I said, cynically, “Yeah, that’s what I was told last time.” He responded saying, “You sound like you’re doubting me.” Apparently, this rude customer service representative couldn’t perceive why I might think this, but he insisted I was in the wrong and that I was the one being unfair. He told me that I then had to go order online, further claiming that any services I had previously ordered were null and void. I hung up, feeling more frustrated than ever by this man’s rude and unprofessional “customer service.” I called back later determined for answers, but I was told, in order to change my account from “commercial” to “residential,” I needed to speak to someone in business or sales, but that their offices had closed for the day. I called the following afternoon after I left work, and reached a woman to whom I relayed my ordeal. She sounded sympathetic and understanding, and transferred me to a representative in my area, who arranged the order for my cable and Internet package (which I had been told multiple times before was only available online) and the installation date (for Thursday, September 5 between 3-5 p.m.). She even offered to halve my installation fee. I thanked her, hopeful that this experience was nearly at an end. Yesterday, I took off from work early to ensure I would be home to oversee the installation. 5 o’clock came and went. At 6 I called customer service to ask where my services were, and I was told the installer was coming at 7 p.m. now. I decided the extra hour was worth not complaining about, but by 10 p.m. I was officially beyond ticked off. This whole day, I was wondering if Comcast would bother to call explaining the delay and/or offering an apology. Nothing. I refuse to wait any longer or expect anything from this so-called “company.” This is an unacceptable, inexcusable, and ludicrous way to run a business of any kind; it’s a wonder Comcast even considers itself one, if this is the manner in which its prospective clients are treated. I will interpret the persistent inaction on this “company’s” part as a sign that they are not interested in my business, and I am currently considering other options. But first, I wanted to let my voice be heard by people who might actually care. I will post this in every relevant public online forum in hopes of making my frustrations known to as many as possible. Sincerely, Anyone would be better than Comcast
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1 comment
Anonymous
#713171

it is called commercial because some apartment have agreements with the cable company. Ex.

they pay for the rights to provide you with cable and they then use 1 repesentive to up grade you. so go into your lease mgr and talk to them.

ID
#445581 Review #445581 is a subjective opinion of poster.
Location
Richmond, Virginia

What is BBB doing with this company?

I have not service for the last 6 days and they cannot resolve my issue right away, I have to wait another couple days until a technician can stop at my location. My bill went up and customer care just can't do anything and mockingly say "sorry" just hate their customer service and the managers have no time to listen to complaints. Does the CEO of this company not see the issues.( then they will wonder why their stock price not doing well). Forget Walmart, this company sucks to the bottom. I really hope someone seriously addressed this issue.
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ID
#445509 Review #445509 is a subjective opinion of poster.
Service
Comcast Customer Care

Cable/Internet issues

I was on with a Comcast rep concerning On-Demand issues we were having and then not two mins after logging off with him from online chat, my Internet goes out! My husband and I had to spend near 2 hours of our night either on the phone (34 mins on hold and never got a human) and then he created a wi-fi hotspot through his cell phone (which will cost us money) so we could get online to talk to someone through on-line chat. We talked to one person, Alfred, and then got disconnected. The second person we spoke to, Silverio Jr was a complete ***. He barely managed to get us through what we needed to do to get our internet back up, but then when I was typing because i had a few more questions, he ended the chat! I am really upset about this considering I have been a loyal Comcast Customer for almost 10 years. I want to speak with a member of management or corporate at this point.
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1 comment
Anonymous
#716631

I have waited OVER 38 minutes and keep getting the same recording

This problem has gone on has gone on and off for the past week

and the only help is turn your power off.

AT&T please run a line to my house!!!!!!! :(

ID
#445421 Review #445421 is a subjective opinion of poster.
Loss
$100

Comcast offer upgrade then revoked offer

First of all, let me open by saying that the individual I talked to on the phone in the sales center was extremely helpful and friendly despite the situation being extremely disappointing. I was mailed a promotion for an upgrade from Comcast that consisted of Digital Starter TV and Performance Internet for $69.99 on a 2 year contract that included 6 months of HD DVR service. I currently have just Performance Internet. I called to sign up for this upgrade and an additional sports package. I was informed that the offer was not available in my entire state. So here are my concerns: 1. My address is printed on the offer I received in the mail. Why would I be receiving solicitations for services Comcast will later refuse to provide? 2. I currently have Performance Internet, therefore it is available in my area. Digital Starter TV is available in my area based on my conversation with the sales representative. I'm willing to go on a 2 year contract. How is this offer not available to me if the service exists and I was targeted for the offer? I'm not canceling my internet service, but I am an unsatisfied customer.
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ID
#445267 Review #445267 is a subjective opinion of poster.
Location
Hobe Sound, Florida
Service
Comcast Tv Package

Terrible Company. Unbelievably Unprofessional

Comcast never fails to amaze me oh how terrible their customer service is. After being with the company for 8 years I decided to discontinue service. After I was prompted to use their easy service to return equipment by UPS from UPS labels and boxes sent from them, they now sent me a final bill with charges for the equipment. I kept my UPS tracking number and my package was delivered and signed. Upon inquiring about my bill I was disconnected twice after wasting time following a number of prompts. No one has even attempted to return my call or rectify the situation. This company is a joke and needs to go through a thorough investigation on their business practices and training. Someone is always dropping the ball here and the Company should be held accountable. Huge disappointment.
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ID
#445175 Review #445175 is a subjective opinion of poster.
Location
Richardson, Texas

Lied to by Comcast

Mohth after month I have been having to deal with Comcast Customer Support because of screw ups they made. First they told me I was getting faster internet for 3 months as a gift for being a good customer. Didn't get it. When I complained I didn't get it my bill went up. I was given a better rate on my package as an apology and then the next month my bill doubled. I was told it was taken care of but when I got online to pay it the bill was still more than twice what it should be. When I called them they told me that "we don't send out revised bills so just go ahead and pay what it shows and we will credit you next month". Right! HAHAHAHAHAHAHA Let me get back to that Persian Prince that wants to send me a million dollars. I am so done with Comcast and my advice to you is stay away. Far far away.
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ID
#445060 Review #445060 is a subjective opinion of poster.
Location
Dickson, Tennessee
Loss
$300

Comcast cable scammers

i was charged 30 dollars on a return check fee. that never occured . when i called in my payment by phone i had 1 number on my routing that was wrong so therefore the check never went through. that is an error not a returned check.. how can they charge a fee 30 $$ when it was never routed in the 1st place. when i called to complain asking for a stupidvisor i was on hold for 30 min and still never got a credit as they promised on my next billing which i received and NOT there. i cant seem to get anyone with any authority to credit me or help me. so now i have to go thru the BBB. help me Howard. this site and any other way i can let everyone know DO NOT USE COMCAST. and my bill keeps going up. i am so not done with them yet.
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1 comment
Anonymous
#1028746

This issue you are having isn't specific to Comcast, this would happen with pretty much any provider. When you pay by check the company takes it in good faith and can legally make 3 attempts to collect the money.

They can/will charge you a return fee because the #'s you entered for the check were not accurate. You should be mad at yourself for making the error and not at them for charging a fee it says they will charge in their terms/conditions.

ID
#445031 Review #445031 is a subjective opinion of poster.
Location
Fort Lauderdale, Florida
Loss
$30

Horrible service

MR.Tom Karinshak, Today i was put on hold for over two hours and cut off twice and transferred 3 times. I have been a comcast customer for over 15 years . in the past 12 months my service has been horrorable, I would loose phone service, have constant internet interruptions, and lossof t.v programming, This horror story continues thru this year every month it's another problem .My most recent problem started in July I kept losing my connections and phone serv. I was sent an updated modem and the problems got worse. Finally a tech name lee came out and stated comcast was using the same signal as my dir. tv and tapped into my line. He assured me he would fix it and stated all the splitters were bad . There would be no charge . I then started losing phone service. When i spoke toGregg ID 5zp and thenTakara on 7/27 540 pm they stated they noticed a phone #941 347 8538 I assured them my Phone # was 941 505 1663 for 14 years . They said it would be corrected, and would creit me I then stated I was charged 64.20 for a serv. call they said that was an error. during the next few weeks my phone would go off an on . On 8/26 I spoke to Phenocia and then Antonio in retention they said there was glitch with the phone #.I was then referred to tech service on 8/26 at 220 pm and spoke to Alexander who claim to be mr fix it and stated in 24 hours everything would be corrected. on 8/29 I lost phone service, I recieved a recorded call which due to the thick accent and bad connection I couldn,t understand. I had no phone serv. This morning I called customer serv,. and spoke to Penny, she claim to fix the problem and call Billing .After 45 minutes I reached tiffany who took the info and stated phone serv. had not been corrected she put me on hold for 1 hour and 25 minutes . Finally Courtney cook, retook all my info and stated some one had reversed my request which caused me to loose my phone# and issued a new number she says tech is off till tueday and I can't get calls on my old number. I am writting you because of all the problems going back to last year loss of connection service t.v and now loss of my phone #, staff saying they will credit my account but don't follow threw I have made numerous phone calls and have spent countless hours on hold, only to have my service screwed up again and again the 14 yrears prior I had no problems but this last 12 months have been ***. Please help I am truly disgusted. My Info is as follows John Muzio, 525 gold tree punta gorda fl 33955. account number 15515 163465-01-0 my orignal phone # 941 505 1663 . number they switched me to is 941 347 8538. I await your reponse. Thankyou Mr John Muzio
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2 comments
Anonymous
#748284

Comcast is a PS and A BS company, *** customer service

Anonymous
#711209

John.... Do you live in my house???? They are a nightmare and I am looking for an alternative.... would rather had slower internet that is actually reliable... And hopefully will find a company that keeps the promises they make to customers who have patiently dealt with years of unreliable service and dishonest customer reps.

Myra Ephross

Bellaire Texas

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ID
#444272 Review #444272 is a subjective opinion of poster.
Location
Punta Gorda, Florida
Service
Comcast Internet Service
ABOUT 1AM ON THE 14TH OF AUGUST WIFE AND I SMELLED PLASTIC AND BURNING SMELL. CABLE REMOTE ON OUR BED WAS MELTING. BEIND A IMCOMPLETES QUADRAPLEGIC MY BURNT HAND GOT INFECTED AND IM ON SEVERE ANTIBIOTICS FROM DOCTOR. BURNED DOWN COMFORTER AND SHEETS. PLUS DOCTOR...
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4 comments
Anonymous
#1253710

My remotes, 2 of them also has the same issue, burnt. and burned my arm

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ID
#443813 Review #443813 is a subjective opinion of poster.
Location
Brandon, Florida
Loss
$1000

Bandwidth Caps - AGAIN !!!

Bandwidth Caps - AGAIN !!! The following: a comment to sent to Comcast customer service regarding to new 300GB/mo cap being imposed in my area. I thank you in advance for reading and respecting my opinion in this matter. notes: BW= bandwidth This is a comment regarding the bandwidth cap that Comcast is imposing in my area. While this cap is not the same as BW throttling, it essentially punishes the user for using "too much" BW. Why can't Comcast REWARD users that use less than 300 GB/mo by giving them a discount on their bill instead ? I know this is a great idea that Comcast will never implement (I would be pleasantly surprised if it did ) because like most ISPs it doesn't think outside of the box. The typical ISP builds the box and expects everyone to stay inside of it. There is more than enough BW out there. As usual, when a company can't create profits by making more, they sell "artificial scarcity" instead. I came over to you guys because you did not have a BW cap like AT&T at the time, By capping BW you are essentially limiting the fair distribution of content, which I think has been your endgame all along. People are ditching cable tv and getting their content from other sources, which is really rubbing you guys the wrong way. It takes a lot of hard work to keep large networks stable. Every user account is a potential threat from hackers, intentional or not. QoS seems to always be an issue. I get it. I can tell you that you won't win too many friends by beating up the little kids on the playground because they are smarter than you. If even one of these kids ever grows up and becomes an "Elon Musk" he will bring better technology to the table ( it probably won?t be yours ) and you WILL pay *dearly* for your indignation. This is not a threat, but a historical fact. No tyrant or dictator has ever ruled in perpetuity. Please remember that your customers are the people that made this company the success it is. Placing a cap is essentially sending a message to customers like me that you are really overselling promises and under-delivering service, that you?ve put out a hit on Net Neutrality, and that a free and open Internet is like Freedom of Speech - just an illusion You don't overbook a cruise ship when you only have lifeboats for half of the passengers (does the Titanic ring a bell ? ). I thank you taking the time to read this comment With Regards, a Comcast customer, PS your data usage calculator does not take into account BW that will consumed by Windows and other automatic updates (including your Constant guard product, which also does updates, I hope ) , which could be as much as 100MB/mo depending on the type of system one has. Don?t even get me started on the all of the adverts that one has no choice but to sit though before their video starts.
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1 comment
Anonymous
#729021

I am looking for a new provider with out caps. Although, I am not near the cap I don’t want to support this type of billing structure. I see it limiting the usage and potential growth of the internet.

ID
#443465 Review #443465 is a subjective opinion of poster.
Service
Comcast Internet Service
Loss
$120

Horrible Customer Service

We waited all day when our instalation schedule was from 10am-1pm. No one called or gave us any notice about any cancelation. When we call customer service was told to call somewhere else they could deal with our issue, and that we need to reschedule all over again. We are NOT happy with this kind of customer service, the least they could do for us is at least make it up by installing our services the same day. But instead we have to make another appointment and go through all the process again which means also paying instalation fee with all the products. Will NEVER recommend comcast nor will use the services again!
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1 comment
Anonymous
#709835

not like it matters because comcast is probably you're only option in your area for high speed internet

ID
#442777 Review #442777 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania
Service
Comcast Installation
Loss
$120

Comcast Ripoff

I made the mistake of adding services with Comcast at another address but left the phone service on for the purpose of the alarm. It's been one nightmare after another since, from the installation to straightening out billing issues. I was told that as a long term "valued customer" the installation at the address was free. The technician connected the internet without informing us that I would incur an installation charge. The services worked for one day after the installation. I called to report the problems; when I gave the service phone number I was told that it registered as being located off the coast of Africa! It took several weeks to get the cable and phone service working properly. You won't believe who fixed the cable service; the maintenance man in my apartment community! The maintenance man indicated that it happens all the time. I requested credits for the time the services did not work which was granted after several months and multiple protracted calls to customer service. I was so dizzy and frustrated from the confusion, I did not notice the fee for the "failed installation" (which is what Comcast referred to it as). On another occasion, I called to request a fix on the confusion between the old address with the phone service and the new location. I could not access the bill online. The call went to an offshore office (the Philippines) where the primary user was changed to my son in law by the technician. I implicitly requested that the changes she suggested NOT be applied but the changes were made anyway. I called repeatedly about the installation fee but gave up on getting that adjustment after sitting on hold for over 50 minutes, I hung up. My son has Uverse and I like it a lot but AT&T has the same off shore support issues and long wait times so my next move might be to get a air card and use my over the air antenna. I’m sick of these companies that are so big that their notion of customer service is to charge outrageous prices but the value of the service is serious diminished by their response when there is a problem!
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ID
#442715 Review #442715 is a subjective opinion of poster.
Location
Atlanta, Georgia
Service
Comcast Installation
Loss
$55

Undisclosed Fees

I called to make arrangements on my bill and was told I had to give a post dated check which I did. I was told the amount to be taken from my bank account and planned for that. They then added a phone payment fee which they neglected to tell me about. This caused me to get a $9 fee from my bank for transferring money from my savings and a $38 fee for the NSF. I called and was told all they could do was credit me the fee they charged and I would have to deal with my bank for the rest. So they take more money than they tell you about then tell you that you are on your own for the bank fess they have cost you. They made it sound like it was my fault because I didn't have enough money in my account for them to steal. I am a single mother and have to plan how much is being paid each week on bills. I cannot afford for people to take more and cost me fees. My grocery money for the week was now cut in half. I'm so glad my kids get to go hungry for this greedy corporation to make bigger profits.
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ID
#442573 Review #442573 is a subjective opinion of poster.
Location
Battle Creek, Michigan
Service
Comcast Internet Plan
Loss
$55

Denied credits, and agreed rate, rude

Have been dealing with billing issue for a few weeks. Supervise gave me a new rate for 12 months, now no one can remember the call. Had to listen to angry customer reps talk trash about me while I was on the phone. Learn to use me! They said put him on hold, and he'll hang up. That two hour brake gave me time to find a new provider. Wake up comcast! I usually only use the internet anyways. U verse is slashing my bill from 148, to 60. Have a nice day dinosaur. Talk trash, rob, steal, and cheat someone else.
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ID
#442522 Review #442522 is a subjective opinion of poster.
Location
Charleston, South Carolina
Loss
$215