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Comcast in Minturn, Colorado - Customer Service cut us off by mistake, again

After moving to a new house, we kept getting bills for the old address and payment reminders for the new one. Despite the fact that we had been told everything was changed and ready for us to enjoy. After a lot, lot, lot of pohne calls and unmet promises, a day came when we were promised credit for two months ahead. That same night, they canceled our connection. Holy moly... If Comcast just didn't have this monopoly in our area, we wouldn't be with them anymore. They ended up offering us free cable channels, even though we haven't ever used the cable we have from Comcast - we only have it because it is cheaper for us to have both Internet and cable, than just cable... I'm surprised Comcast can survive as a provider in the time of social media - but then again, they have monopoly.
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Review
#510776 Review #510776 is a subjective opinion of poster.
Loss
$140

Comcast - Wifi stopped working

The wifi in my house only works on the first floor. I called comcast they said they would send the right router out since the one i had didn't work for my house. It got here and it was the same one i had, so i called again just to wait for hours and get transferred around the world a million and one times and they tell me they will send the right router but it gets here and its the wrong one again. Called them back and get lied to again that they will send the right one. Once again they send the wrong box. Called at least two more times to have the right box sent to me and they were wrong when they got here. I call for the last time i speak with someone who sounds like they knew what they were talking about, he said he will email the store near me that i would be coming to pick the router up, he said they had 18 there. I get there and the guy laughs at me saying they cant email and that they had zero of the routers there. I asked him what to do since nobody could help me and my wifi still doesnt work. His answer to me was that he didt have an answer for me and basically go *** myself. This is the WORST company in the world.
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#510749 Review #510749 is a subjective opinion of poster.

Comcast in Modesto, California - No service

TV does not work half the time. The system is the worst ever. Do not sign a contract with Comcast. The system will have no sound or the picture is pink. We have reboot constantly and it still not work. Comcast does not know how to fix the issue and will no longer come out to work on the issue. This is by far the worst service by any company I have ever had. I hope you read this post and stay far away from this service. As I sit and write this post I have re booted the Comcast box twice and it still does not work. Get me out of my contract
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#510347 Review #510347 is a subjective opinion of poster.

Comcast in Lancaster, Pennsylvania - Voice recordings waste customer time/are insult to employees

rather than waste customer time, comcast should extend its competent work force to answering phone calls. when asking for feedback, don't limit your questions to the competence of the employee handling each call. Ask about comcast overall: how the business is run. why am I paying more in Lancaster PA for the same services I received in the more expensive area of Pennington NJ? the probs of comcast have nothing to do with its wonderful employees. it has to do with the way comcast is run. when i tried to post this comment, i was told my complaint had to be 100 words!??? Seriously? that's what i'm talking about comcast! what is your prob?
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Review
#510036 Review #510036 is a subjective opinion of poster.
Loss
$170

Service Cancellation Review

Comcast -cancelled my service. They said we didn't. They keep charging us and say the they can't cancel unless we are up to date on payment.
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#509636 Review #509636 is a subjective opinion of poster.

Comcast - Service Cancellation Review

We cancelled our Comcast service on June 16th right after we had AT&T come install the same services. At the time we cancelled we asked for them to send boxes so we could return the equipment. After not receiving the boxes, we called to ask why. They said we had not cancelled. Then they sent the boxes and we mailed the equipment last week. We called again and were told they can't cancel our service until we pay the past due bill. We have never been past due with them and we shouldn't have to pay since we did cancel in June 16th. We have been on the phone for hours over this mess. January 3rd our service was out for 10 days. They said the line in front of the house needs replaced. To this day, over seven months later we have what looks like an extension cord from our yard, across our driveway and across our neighbors yard and drivewyard called Comcast many times and were promised it would be fixed within a week. Have been told they can't and don't give confirmation numbers. Have been given bogus phone numbers to call to complain. Are the employees punished when a customers calls to complain it cancel service? They must be hit or have figers chopped off. That's certainly the way that it seems. Please help.
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2 comments
Anonymous
#849214

Here's what a lot of people don't understand-Comcast isn't a hive that can reach out telepathically and know exactly when you want your service cancelled. Aka, if you decide you're going to disconnect, you should probably let Comcast know.

Anonymous
#849283
@Anonymous

No ***. We have made numerous calls to not only tell them to cancel but to follow up and ask why we can't cancel.

Are you a ***? Can you read?

What does the first sentence say? Apparently you work there.

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#509632 Review #509632 is a subjective opinion of poster.

Comcast - Review from Newark, New Jersey

So called high speed internet is no where near as they advertise and is very unreliable. One night it may work fine and the next you cant even check your email. Comcast is an awful experience and i hope no one falls into their trap
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1 comment
Anonymous
#840562

Same here. I am having same problem and no help at all.

It seems that other competitors are move higher which Comcast starting to use call center in China which is a disaster by itself.

It is not professional and they are not trained, they don't know what to do. They repeat everything you say as talking parrots.

Review
#509597 Review #509597 is a subjective opinion of poster.

Comcast in New Haven, Connecticut - No service for Mom

My elderly Mom, 75 years old has been without service on her Telephone and Cable for this entire week. I 'm in Florida and remember my dealings with Comcast 14 years ago was horrible. My Mom has life alert but no phone to call from except her Tracfone that we keep in service. I believe the law is being broken by not providing 911 service to a paying customer. Comcast came out twice this week a told her the last technician botched the hookup with her apartment and many more in the Victory Garden Apartments. No one from Comcast has been on the property Wednesday, Thursday, or Friday. I'm going to get involved in this a make a major complaint to the FCC. How does this company stay in business? My Mom made the mistake in trusting a company to handle all of her services which I don't do.
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1 comment
Anonymous
#839688

Get your mom a cell phone to tide her over...note you can still call 911 on a cell with no service as long as the phone is charged.

Review
#509349 Review #509349 is a subjective opinion of poster.
Loss
$200

Comcast - Property Damage Repair Review from Algonquin, Illinois

Customer Service theater or complete idiots? Same difference. 1 month run around try pointless resets and equipment replacements that don't work then finally after all that effort send a tech out. Confirmed appointment by automated response and take 3 hrs off work- tech just doesn't show up. Call to get somebody out -need supervisor to okay reschedule next day. Promise call in 90 mins. No call. Endless scripted meaningless apologies. No results. Can't wait for Google to compete with them in our hometown. Was planning to use them for our business and cancel out current T1. Nah.
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Review
#509294 Review #509294 is a subjective opinion of poster.

Comcast Installation Review

For over a month we have made numerous calls and set appointments to have cable installed. Tech is a no show no call or unprepared to get the job done. Complaining to customer care is no better. They disconnect the call with no resolution.
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Review
#509094 Review #509094 is a subjective opinion of poster.