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Comcast - Business phone service with multiple problems

I've spent there months trying to get Comcast to fix our problem with no avail. They had originally listed our business number incorrectly. Now its listed in phone books and internet search/directory assistance companies wrong. They don't even have me listed with Comcast directory assistance.They take no responsibility for this by claiming they have now sent the correct info and now its up to the other companies to update their records. If they hadn't sent out the wrong number originally this wouldn't be a problem. I'm losing money everyday as half my customer are getting the wrong number. We are a start up company and this has greatly affected a business. Additionally there have been several outages and issues with our lines and the other businesses in our building being lines crossed and turned off and on by mistake. It is apparent that they don't have a handle on their service and are not up to par yet with some of the others. Not to be trusted for professional use.
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Review
#513430 Review #513430 is a subjective opinion of poster.
Service
Comcast Internet Service

Comcast in Mount Laurel, New Jersey - Late tech and got charged for his visit

Acc# 09507 535499-02-2 on July 6 2014 I had a tech visited my house at 5:30 PM original appoimt time between 10-12, the tech reported the order was complete successful while it was not beside he was late 7 & half hours he was short a box & told me that he will be coming at 6 pm the next day with the box he didn't show up now i'm getting charged $41 dollars for that *** experience (tech Id 7189) did not have any knowledge in the product at all, A SUPERVISOR IN THE NAME OF LINDA 57Y TELLING ME THAT SHE WILL NOT CREDIT MY ACCOUNT, my question is why didn't the rep who scheduled the appointment didn't tell me about the charge ?
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Review
#513393 Review #513393 is a subjective opinion of poster.
Product
Comcast Account
After over three weeks of internet crawling to between 2-5 Mbps on a 50 Mbps plan, several phone calls into customer service, two visits by technicians - Comcast has concluded that the reason is simply due to congestion on their overloaded infrastructure....
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1 comment
Anonymous
#857600

I've got the same exact issue! And i'm in Chicago too. Comcast is just pathetic.

Review
#513158 Review #513158 is a subjective opinion of poster.
Service
Comcast Internet Service

Comcast in Lake Jackson, Texas - Bad bad bad worst company

They just charge you whatever amount they want. They increase your bill whenever they want. worst customer service. They just charge you whatever amount they want. They increase your bill whenever they want. worst customer service. They just charge you whatever amount they want. They increase your bill whenever they want. worst customer service. They just charge you whatever amount they want. They increase your bill whenever they want. worst customer service. They just charge you whatever amount they want. They increase your bill whenever they want. worst customer service. They just charge you whatever amount they want. They increase your bill whenever they want. worst customer service. Stay away from comcast Please!!!!!!!!!!!!!!!!
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Review
#513101 Review #513101 is a subjective opinion of poster.
Loss
$200

Comcast in Cumming, Georgia - False plan

never deal with comcast or xfinity!!!!! i ordered comcast internet plan comes with local 10 channel+internet upto 30mb for $29.95 over the website. a month later i have the bill of $97.31 so i call comcast(xfinity) to adjust. but i was transferred 3 different department and they said all different stories and they never had that plan.(then what was the plan i made order online???) one of assitance came up with $34.95 so i agreed to pay that amount. to get their prepaid $50 credit card,i had to pay the full amount of $97.31 so payment status stays fine and i didi not have to pay second bill and third bill which would be less amount that i paid.i paid full amount and i got second bill total amount of $58.68. i called bill department again because i should have had zero amount of bill. what they said is they don’t have the plan of $34.95.what??? i had to start everything again and again. they played and tricked customer like this and i have to call every time i received the bill. i could not take their words again.i never had this wonderful and ridiculous service ever.i ended up paying full amount and cancelled the service. please do not use comcast or xfinity if you do they will bring tremendous headache.
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Review
#512963 Review #512963 is a subjective opinion of poster.
Loss
$200

COMCAST ALLOWED SOMEONE OTHER THAN CUSTOMER TO CANCEL A WORK ORDER

I set up an appointment one month ago to have someone come out and install cable in my new house. The appointment was for July 20 between 8-10 in the morning. When no one showed up I called Comcast and they said that someone had called and cancelled the request, they could not tell me who and there was nothing they could do about it. If this was not bad enough, I was on the phone for 1 1/2 hours to get that information. I tried to be transferred to a supervisor and was transferred to a non-working number. They also said someone would call me back later in the day and I have not heard another word.
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Review
#512920 Review #512920 is a subjective opinion of poster.
Loss
$300

Comcast in San Jose, California - Charged $40 for an unnecessary appointment

My problem arose because I didn't want to pay Comcast to rent their equipment. If you use your own modem or router, make sure to recognize that Comcast requires the equipment you're using to use the same MAC address you activated the service with. You can play with the internal settings to clone that address to any equipment you set up later, but they don't provide this simple information when your service suddenly cuts out. I made the mistake of letting them schedule an appointment with a tech when they couldn't resolve the issue (only though lack of trying) over the phone. I made the second mistake of thinking that because my problem was already resolved, they wouldn't charge me for the appointment. I made the third mistake of letting the tech into my apartment to fool around with the splitters for an hour. I got charged $40 for the privilege, and it sucks, but lesson learned, and hope you can find the resolution to your issue from helpful, pissed off customers instead of the greedy, heartless corporation that is Comcast.
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Review
#512881 Review #512881 is a subjective opinion of poster.

Comcast Rapes their Customers and they could care less

In this Letter you will discover how I was Gang Raped by all of the Comcast Employees, one after the other after the other.. and how they continue to rape the rest of the world.... For the last few months I have been using the 14 day check hold so that i wont lose my service! Every month its always something with Comcast!.. the calls get dropped, your employees hang up on me.. I call back and I get transferred to only get hung up on AGAIN. Comcast is amazing about getting ppl who don't know anything about what they are talking about... I get ppl who don't want to be bothered or ppl who don't care to help. I have left at least 8 messages and NO ONE calls me back... Well Last week I made arrangement's to have 202.00 taken out of my account on July 7, 2014... Confirmation number 66825420 It took me 3 hours of my life to get to someone who wouldn't hang up, wouldn't transfer me..call me back... in the mean while my family is needing me but I'm too occupied with Comcast... so I wasted 3 hours of my life dealing with Comcast. As the days went on everything seemed to be OK.. until last Tuesday when I got my kids up for school. The TV and internet and the phone was off.. I was wondering what was going on.. maybe weather.. Not too sure so I called. and I get a message telling me that I need to pay my past due and the service will be restored... WHAT THE *** IS GOING ON! I was very confused I had just spent 3 hours of my life making these arrangements as I do ever single month! But Comcast has issues and had messed me up.. Soooooooooooooooooo I wait on the phone while getting my kids ready for school.. I'm on hold for ever.. and after about 30 minutes I am asked to leave a message on the voice mail, as if Comcast is some random resident and you are going to call back.. Im not a dummy so I hung up and called back... to only hear to call another number and then the phone hangs up.. I went on and on.. while dropping my kids off at school.. I started a Comcast chat on my phone in order to talk to a human. because clearly Comcast doesn't have Humans working so i can never talk to anyone.. No one ever comes to the phone.. I chat and tell the person that I need help.. They tell me I have to pay my bill. I explain about that 14 day hold.. they say call a number, I call it and NO ONE ANSWERS again.. they tell me to call back later! SO now I'm pissed and I really want to blow Comcast to pieces but that's not going to happen... So I start looking on the internet on my phone with MY internet service to find another number to talk to someone.. I called a number in PA... she answered.. talked to me.. I told her what was happening.. but then she says okay I have taken your case and someone will call you back. UGHHHHHHHHHHHHHHHHHHHHHHHHHHHH Do you know how it feels to go through all that, and you guys hire ppl who cant help? Have you guys ever thought about using Undercover boss? you really need to see the horrible training and service you guys have and how it effects us as clients. We are very un happy! I understand making money is more important then someone like me to be happy but usually companies play it off... SO now I'm pissed and I upset and no one cares. I have an arrangement but Comcast doesn't stick to their end of the deal... About an hour later a lady calls me.. I explain my problem and she listened... her name is Toni... it doesn't make up for the horrible treatment i get every month from Comcast but for once I had someone listen to me. I cried like a baby and she was so apologetic! I wish you had more like her in your company but you don't.. She fixes the problem and told me she didn't understand why that happen.. she said that everything was clear and she wasn't sure why that would even happen.. her I'm sorry were very heartfelt... I return home and everything is back on... 4 hours later I get a call from a women from Comcast..(Comcast is the DEVIL) she tells me it was a curiosity call and she is calling for me to pay the past due bill.... DIDN'T WE JUST GO THROUGH THIS??? wtf!!!! I stopped her and went on about the issues I had that day and that my payment was set up to be taken out on the 7th... Because I was so pissed she hung up and I haven't received a call again... Comcast cant even take the heat!!!!! I find it very funny because on the 7th the money was not removed from my account.. on the 8th it was still there.. but today it was finally taken..I personally feel I should have gotten a free month of service for all the trouble I have been going through with your company! I'm so frustrated with Comcast, Direct TV, AT&T.. all the cable places and all the Dish places You guys take customers as a JOKE.. you don't care about the time they put in to call your ridiculous answering services.. You dont care about about the high priced service. But I am suppose to just sit here and take it like i have no problem... When I call all of your many Numbers I cant get to a human to save my life and when i do I get an *** who doesn't know anything.. but you want me to recommend Comcast.. Did you know that your service is not all that.. Do you know what it feels like? If feel like I am being gang raped by your employees.. No one cares and I will never get a solution to the problem that Comcast caused! You would think someone would take a moment and say Im sorry! I would like to be compensated for my troubles... 6 months FREE of Cable, Internet and phone service... I deserve that for going through all this mess every month of my life....All because you hire cheap labor I will be looking for another cable company.. Maybe even invest in Hula! .. Im tired of being a *** to COMCAST Regards, Tiphanny Keyes
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Review
#512835 Review #512835 is a subjective opinion of poster.
Service
Comcast Service Transfer
Loss
$1000

Comcast terrible service

I moved and unfortunately at&t didn't cover the area my new house was in, so I thought I'd try comcast. First they didn't show up during their appointment window, then had the gall to lie to me and say they showed up and no one was home. (I was home all day and left my garage open with my car in it, just so they would know I was home) Then they tell me it's gonna be 3 days until the technician could come out. When I finally do get a technician out it takes him hours to hook up the cable due to problems with comcasts servers. He never finished fixing the cable in the bed room and just left and told me to call if it didn't start working when they fixed their servers. 3 days after the install the living room cable goes out, I tried all the trouble shooting to no avail. And don't get me started on talking to their customers service reps on the phone. All in all I hate comcast, it's a terrible company with terrible customer service. Not to mention more expensive than AT&T. I really really miss AT&T, and would highly advise everyone to stay away from comcast/Xfinity.
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Review
#512677 Review #512677 is a subjective opinion of poster.

Comcast - Internet Service Review

We live in Wilmington, DE. Have had comcast service since 2010. 2 weeks ago our television screen shows : ref S0a00. It was a Wednesday afternoon. I got home around 3:30 pm. Called customer service- which is in either the Philippines or India- they tried to be nice from there "script" and fix my problem remotely. I was on the phone for 2 hours. Because it was after 1pm they could not send a "subcontracted" technician out until the next day. . Which is confusing since comcast advertises there vast army of trucks and there stellar customer service ? So the next day my wife leaves work early and loses pay to be at home for the appointment between 1pm and 4pm . The "subcontracted" technician never showed. .. So being a furious customer , my wife called comcast again ( it's a great system comcast has set up where no one is accountable ) , they told her the technician was there and she was not home ( funny how this progresses) ... And the lies keep coming and hours of frustration- " all of the technicians we busy with other appointments. ..there was a major power outage. ..he was there, but no one answered the phone ..yda..yda.." All the while the live chat promised me a months free of service for our troubles. . Day 3: finally a "subcontracted" technician showed up Friday morning about 11am, only to tell me it is not a problem in the household, but it is an outside line that needs to be addressed- and he cannot fix that - only a direct comcast technician can !!! Really ? It gets better- a direct comcast technician could not be out until the following Monday !!!! Because of this so called outside problem the tenants do not have to be home. Problem started weds, Friday, Saturday, Sunday and Monday morning- 5 days with no service and no sympathy from comcast !!! When they showed Monday to fix the so called outside problem- they called my wife and said she had to be home ??? After a lot of fighting with various people at comcast they realized that we did not have to be home.? Comast is the worst company in America !! I say this because we as consumers pay top dollar for the worst service !! They are set up so that no one is accountable or responsible for fixing or handling problems. Today is 7/20/14 and guess what happened on this lovely Sunday afternoon- ref code S0a00. !!! If anyone has though or even started to start up a new cable, Internet and phone company with American employees and one on one accountable customer service - I am willing to pay twice as much for that service than what we are left with today !!!
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Review
#512606 Review #512606 is a subjective opinion of poster.
Service
Comcast Internet Service