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Excessive Billing | Comcast review from Sugar Land, Texas

I moved to Sugar Land Texas on 1 july and asked for internet on 3 rd july to rented house pick modem from service center but it does not work due to cable connection hence waited for 1 week for technician.The service start after 10th the service promised was of $44 ,i got call from comcast to pay $170 and no one is listening they want illegal bill and i have not received any billI moved to Sugar Land Texas on 1 july and asked for internet on 3 rd july to rented house pick modem from service center but it does not work due to cable connection hence waited for 1 week for technician.The service start after 10th the service promised was of $44 ,i got call from comcast to pay $170 and no one is listening they want illegal bill and i have not received any bill
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Review
#520222 Review #520222 is a subjective opinion of poster.
Service
Comcast Internet Service
Loss
$120

Incredibly bad repair service | Comcast review

When we moved in three years ago, I paid extra to have service set up the day after we moved in. The serviceman said the drop to our house was bad and needed to be re-run. For a month we used AT&T at a rate of $50 for 50Mb to get internet service...only to find out that (after I complained MIGHTILY) the drop was fine, it was the serviceperson who was screwed up. The supervisor who came out to the house said the internet had been fine the whole time, the serviceman had not set it up correctly. Fast forward to five weeks ago. Our internet service kept going out in the mid-morning and returning at night, coinciding with the hottest part of the day. After a few days I called Comcast, and after a week we got technicians out to the house. The surly pair decided the drop was indeed defective and said it would be re-run in the next two weeks...well, guess what? Last Monday (4 Aug) was the two week deadline and still no new drop. Our internet service has been okay the last week or so because it has been cool. Turns out, the *** at Comcast cancelled the install - probably because when they checked again, the internet seemed to be working fine! Allegedly, tomorrow we're going to get a special job to fix it. Right. Suspect they'll come out, ask if the internet is working right now, hear yes, then drive off with no work. So I went and got a hotspot with AT&T and increased my data plan to 10Gb, adding about $40 to my mobile bill...but now I'll have internet and phone service regardless of what the *** at Comcast do. I've investigated. The county signed some agreement giving Comcast a monopoly in Calvert County, Maryland for access. My only alternative to Comcast is DSL or dial-up. Wow. Thanks elected representatives for ensuring the people of Calvert County get the best utilities and services...
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Review
#519466 Review #519466 is a subjective opinion of poster.
Service
Comcast Service Transfer
Loss
$250

Billing issues with Comcast

I have been a Grandfathered customer with Comcast for about 7 years this has been the worst customer service I have ever experienced. All you get is lies and I have never had the same bill twice or consecutively in a row with the same amount (never) I truly believe they pull a number from hat and say here's your bill this month its has been just awful. I literally need to take a nerve pill before I make the call to Comcast knowing at some point I will be cut off or when I select 2 for if you have a billing question and then the phone goes dead. I have emailed the customer care and got nothing but lies. They never want to put the information in writing so you can have a valid fight when you call back. No worries Comcast because I'm shopping to get rid of you. Sign had just enough
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Review
#519442 Review #519442 is a subjective opinion of poster.
Service
Comcast Customer Care
Loss
$250

Horriable schedule service | Comcast review from Cupertino, California

I have been moving to my new house 3 weeks. It is a new construction, thus it is needed to have internet cable connected from the street into the house. Just for this installation, I scheduled and waited at home twice already. No one ever showed up. To schedule the second one, I did online chat for 2.5 hours and was transferred to 4 different departments. In most of the case, they tried to sell new services to me. For the second appointment, to make sure they are coming, I even called twice during the scheduled time window. And I was confirmed that the technician was coming. But no one showed up. The third time I called back to confirm, I was told the services were canceled by me. It is totally not true. Then I was told they will call me back to make a new schedule. Of course, they never call me back about that. They are totally not trustable. It is totally unreasonable. If anyone has other choices, should avoid doing business with them.
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Review
#519369 Review #519369 is a subjective opinion of poster.
Service
Comcast Installation

Home Security people never showed up for appointment | Comcast review from Maplewood, Minnesota

I was interested in getting a couple of security cameras but wasn't sure what I needed. The retail person "Felicia" offered to send a couple of Comcast people out to make recommendations. She set the appointment for the next day between 10 and 12. She said they would call before coming. I waited...no call and they didn't show up. At 1:30 I called "Felicia" (866=947-5573 ext 1242139) and got her answering service saying she was unavailable. I called again around 3 and still she's "unavailable". So I called another # I had: 855-231-5578, and the woman I talked to told me that my appointment had been cancelled at 1:50 and she wasn't able to find out why. She kept putting me on hold, trying to get hold of "retail". I was on the phone with her for 43 minutes (the last 15 minutes with no reply). I finally hung up. Guess I'll have to go with another company.
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#519092 Review #519092 is a subjective opinion of poster.

Comcast - Bad Customer Service Review

I am mentally ill and have been getting jerked around by Comcast's *** customer service for over two months. No one picks up the phone. No one is helpful. And when I was finally able to visit a service center (that was in complete disrepair) do you want to guess how thru helped me? Gave me another number to call. I called it at the physical service center and the Comcast service center employees watched me stay in hold with the number they gave me for 25 minutes to no reply. Comcast is the biggest piece of *** company in the world. The way they treat customers is a crime. And their customer service is a *** joke.
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#519077 Review #519077 is a subjective opinion of poster.

Comcast Nightmare!!!

I recently went to a Brandsmart store that has a comcast center in the bottom. I was approached by one of the comcast representatives, who asked me a few questions about my internet and cable services which I have with AT&T; he gave me Comcast's promotion which sounded pretty good but I told him that I would need to discuss any change with my family first and that I would call him the next day to let him know if I wanted services with Comcast or not. I called back the next day and could not get a hold of him. The days past and I didn't think anything of it only that I would miss out on that good promotion. However the following week I get home to find out that my services with AT&T were pending disconnection because Comcast had contacted them to retrieve my number. I never gave Comcast any authority or confirmation to do so; as a result I have not had any phone or internet services for one week. I had to reconnect all of my services again with AT&T and lost my previous phone number. AT&T advised me that the order with Comcast had not been canceled so I called Comcast and asked them to cancel the order that I no longer wanted their services; they told me they couldn't cancel it and to just reject the workers when they came to my house. The next day I get a call from Comcast that they are at my house, I told them that I had canceled the order and they questioned me; they called me a second time asking why I didn't want the order and I simply told them that I didn't want their services and explained to them what a mess their company had caused me. I got a third call from Comcast asking again why I was canceling the order. All I did was inquire about the Comcast promotion never did I once say that I was setting up an order!! The worst customer service I have ever dealt with. And the Comcast rep at the store was nothing but deceitful!!!
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Review
#518959 Review #518959 is a subjective opinion of poster.
Service
Comcast Installation

Review from Bridgewater, Massachusetts | Comcast review

Comcast business is not committed to helping their customers. They are a greedy company who put their customer service reps in the Line of fire while management does nothing to help satisfy unhappy customers. I have requested to speak with management regarding my contract issues when closing my business & after waiting & not hearing back from anyone decided to *** the bullet on my obscene 75% early termination fee, but inquired about setting up a payment plan & you know what that company had that poor CSR tell me??? If it goes past 90 days past due, i can talk to the 3rd party collection agency to set up payments! WTF! I lost my small business due to the economy & this is what corporate America can offer me! *** comcast business!
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#518833 Review #518833 is a subjective opinion of poster.

TURNED IN EQUIPMENT BUT SERVICE CONTINUED | Comcast review

This is a warning for everyone who terminates their Comcast service. After suffering a year of the lousiest cable and internet service ever I personally went to our Comcast office and turned in all my equipment and asked that my service be terminated effective that day. My equipment was taken in and the clerk typed away on his computer and I was given a receipt and told all had been taken care of. That same evening I received via email what I assumed to be my final bill. Yesterday I received a paper bill showing a full charge for last month. When I called to question the billing I was told that turning in your equipment DOES NOT cancel your service. You must call in to cancel your service and you will be billed for service until they decide to send a tech out to your address and disconnect the wires. I can't think of a more ludicrous policy. If you have no equipment you are obviously not receiving service. When I asked the clerk to terminate you service why was I not told that he could not do that, that I had to make a call to Comcast. This last thumb in my eye by Comcast just confirms for me that moving my service back to DirectTV was the right move.
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Review
#518392 Review #518392 is a subjective opinion of poster.
Service
Comcast Internet Service
Loss
$96

Review about Bad Installation Work | Comcast review from Frederick, Maryland

Bad install, damage to home, bad costumer service. Boycott Comcast enough is enough.
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Review
#518302 Review #518302 is a subjective opinion of poster.
Service
Comcast Installation