Latest review first
We have not heard back from Comcast. We emailed firstname.lastname@example.org on 6/25/2014 and 7/1/2014. Today is 7/16/2014 we emailed again. We have been very patient considering we are midway through July and the issues regarding sexual harassment, loss of Internet...
Comcast in Sykesville, Maryland - Unacceptable outsorced tch service
I have been a happy Comcast Customer for 5 years. No longer since their previous outstanding tech service has been outsorced. The agents hardly speak English and have extremely limited knowledge. After listening to the options on the automated system I choose "cancel service." This connected me to a person who was very appreciative. I told her that I will cancel Comcast if I can not get satisfactory tech service by phone. Today I exchanged my Cisco box and are trying to activate it. The telephone is answered with a message "allagents are busy" try later. On several other occasion today between 2 and 3 pm when choosing "tech service" the phone was simply disconnected. Time to cancel Comcast and look for another service.
Comcast - Review about Positive Experience from Los Angeles, California
I signed up for the service, it worked. They came out to bury the line weeks later and it stopped working. I was out of service for a couple days till they had someone come out to fix it. When I called them about compensation they gave me a monthly credit on my bill for an indefinite amount of time! I didn't have any expectation except to be satisfied with my cable provider choice by the end of the experience... I am. :)
This was my comment on a Facebook posting about Comcast
It's been over a year and the thought of Comcast still upsets my nerves to think about their service. I copied and pasted the following comment- Debbie Semkus View 25 more comments Bertelsen Eric It took 2 months for them to stop charging me and cancel my service , and now they say I have two of the same equipment that I never had, I even went to there store to get a paper copy when I returned all there stuff. 8 years with comcast glad to be done with them! 16 mins · Like Helen Bennett A Comcast rep once told me to "get a calculator" when I questioned the amount on a bill. Long story short... The bill was wrong. 16 mins · Like Debbie Semkus Comcast was the most difficult company that I ever dealt with. The hours they keep you on hold and passing you around can add up to months or your life. The day I finally got free of them, we went out and actually had a celebration dinner. It was a nightmare that I couldn't deal with any longer. Although I have to give credit to ONE customer service person in the Ft. Oglethorpe, GA office that was superb in taking care of things and following through to make sure they were completed. Too bad she only entered picture in the end, 6 mins · Like
Comcast in Atlanta, Georgia - Trying to fine out why my bill jumped from 99.00 to 189.00 in 5 months.
To make a long story short I'll start at the third and finall time I tried to find out why my bill jumped. For most people that would seem to be easy just look at the bill and find out what has changed but in this case the comcast rep was lost. After I explained to the rep what I was told the previous 2 times that I called he was still lost and confused. He then stated that he could not find anything that was said. So after going back and forth I finally asked him "What can I do to bring my bill down to a reasonable about or even to just the amount that they told me?"and after a brief hold the rep returned and stated, now before I tell you his final answer let me remind you that I wasn't looking for anything free just a fare answer but when the rep returned he told me that the only way to lower my bill was to ,and I quote " Was to turn in all of my equipment". Thats right cancelling my service was the only way to lower by bill. So after a second or two silence I repeated what he told me and he yes that's the only thing that could be done. I then replied "WOW" and told him that I wanted to do exactly what he said so I got rid of the equipment and service. Now I'm back with DirectTV and only paying 54.65 a month (for a package that is ten times better and with to HD DVRs)which is the amount I was told when first applying for service. I know your saying " That the service gets interrupted when the weather is bad" and yes it has happened twice but I would rather deal with the interruptions then Comcast.
Comcast - Review about Cable Downgrading from Bedford, Indiana
I needed to downgrade my cable to the cheapest level, after an hour of being transfered they asked if i wanted the cheapest package and they hung up........
Worst company to ever work for after Comcast hires previous MCI call center director
I started with Comcast White Marsh Maryland call center March 31,2008 which we started up their Retention Department @the time. I was really eager to provide the best customer service possible, along with saving customers from going to competitors & I have the written & verbal accomendations to prove it. Then approximately around January 2012 they hired Larhonda Cher Rich who was the previous Call Center Director for MCI which I was employed 1999-2001 where we slammed customer's long distance carriers which she endorsed. We all know they went out of business thanks to the WorldCom scandal. On December 3,2012 I was terminated from Comcast based on a call from November 17,2012 no way as harsh & disrespectful as the recent call I hear today all over the web. Bottom line Comcast hopefully will lose a lot customers for the way they treat employees & customers as a whole.
Comcast in Eagan, Minnesota - No network access for about 2 weeks
For about two weeks we have problems with an internet access. It may work for an hour or two then won't work for a few hours, may be back for 10 min and then disconnect again. We called and were pushed around from one phone to another and nobody wanted to take any responsibility. Technician is scheduled to come in a few days but when we experienced problem once again and tried to reschedule visit to speed up fixing we were told they can't do rescheduling and can't do anything until technician visit. On the top of that helpless service you have to wait on phone with automated program that puts you on hold forever. Very disappointing, frustrating, unpleasant experience. Unfortunately there is almost no competition for Comcast and they do whatever they pleased.
Comcast in Portage, Indiana - Three weeks of outages...
Around the 4th of July weekend my internet went out randomly one night. after doing basic troubleshooting myself I called in to find out that there was an outage in my area. This happened for 4 nights in a row before i started to notice that it was going out around the same time and would come about roughly 3 hours from when it went out. this went on like clockwork for two weeks before they finally credited me 35 dollars off of my bill. I was also told that there was line work being done in my area, but I should rest assured that the problem is fixed and I shouldn't have any more issues. that night the internet went out again. called back in on a monday about 4 weeks into the issue and was told that the issue was now with their servers. I cancelled my account and have until the 28th of July before my services are shut off. Even as i type there is an outage in my area again tonight until midnight.
Comcast in Tampa, Florida - Review about Rude Staff
Service person banging on my door at 8:30 at night to collect equipement or money!!@
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