Filter by rating
filters
State:
Show
City:
Show
Product:
Show

Comcast in Atlanta, Georgia - Continual bad service despite 8 service visits

Have just scheduled our 9th service visit in 9 months. No improvement yet. Some visits they never show and never call to cancel, despite the service folks saying "they are in route" when I call to check. We replaced all the in-home wiring at comcast's suggestion (about $400) - that was not the issue. We have replaced modems, boosters, etc. no effect, comcast replaced the wire from the street to the house (they said it was full of water, eaten by squirrels, covered by vines, etc.) - no improvement. After months of service calls, we still can't predictably get email, view movies, etc. We pay, but they provide inadequate service. I spend 3-5 months/yr in the 3rd world - my internet service there is consistently better (and MUCH cheaper) than here in Atlanta. If there was reasonable competition, comcast could not persist as a company.
View full review
Review
#515710 Review #515710 is a subjective opinion of poster.
Service
Comcast Internet Service
Loss
$1000
Tags
  • Bad service by comcast

Comcast in Paducah, Kentucky - Deceptive advertising- would not honor advertised plan

Paducah, Ky. Online offers specifically for Paducah listed my package with a $150.00 Visa gift card w/ 2yr plan. Rep said only $75 showed in system so would have to talk to other reps to get the offer shown online. I spoke with 5 people and NOT ONE would/could help. One even said to call the visa gift card center...Why? They don't ISSUE the cards! They only ship out and service the cards that Comcast tells them to send! I give up. Having had poor service with Comcast in a previous city, I am not surprised at their complete refusal to honor their own website. Wish the FCC would fine them for "bait and switch"
View full review
Review
#515704 Review #515704 is a subjective opinion of poster.
Product
Comcast Gift Card
Loss
$75
Tags
  • deceptive agents

Comcast in Fort Lauderdale, Florida - X1 box did not work 3 months - credited then took credit back

Here is is my letter to comcast ( tis after after 10 plus calls and 8 months no resolution) Dear Mr Karinshak, My name is Fred G Volk III and I am Director of Operations for PeriShip and have been desperately trying to resolve a customer service issue that started late last fall on my home account. and now more than 8 months later I receive an account shut off notice - So as you may imagine my frustration level is high and feel that I have been a loyal customer for many years ( take a look and my revenue and stellar payment history) and yes, I am decision maker for multiple accounts. ** Making an inbound call to your team is painful and I will never call in again. Whats real interesting is that there is no competitive pressure for you in my market so perhaps thats why there is little to no concern. Here is a brief recap of the concern and I am dismayed as to why the xfinlty team cannot resolve. ** You sold me on your new X1 platform - I upgraded in fall of 2013. The TV did not work for months and we called multiple times and your technicians came out multiple times and in between we had the just reboot your system on an almost daily basis. If the TV was not on the channel you wanted then forget about it - The X 1 was frozen and screen locked up. Even more interesting to me is that the technician did acknowledge that there were system wide issues and then my wife even received a follow up apology call and thanked us for our patience and that the account would be credited. At that time I was already frustrated but also felt that the call was appreciated and that credit showed to us that you were interested in retaining our business. ** Trust me I have much better things to do with my professional and family time then call you and mess around with a TV box and the189.99 credit did not come close to covering anything. And also trust me when I say that thankfully for me 189.99 is not a problem to pay - but why when you did not provide the service then drag me thru the most dreadful customer service experience ever. So the bill comes on 2.11 and I see the credit and felt that it really was not sufficient but thought well lets move forwards. I pay the bill and event throw in extra $100 just because I like to stay on top of everything (bill date 2.11.14) The next bill cycle on 3.11 the bill was much higher and after wasting even more time reviewing I called and was told the credited were a mistake. I try to explain that it was not a mistake and since then multiple calls made and no resolution. Mr Karinshak - I respectfully request a review of all calls and interaction on my account for the last 9 months and you will see the lack of follow up and how more of my time was wasted. At one point your Vermont center even sent a technical out to install the x 1 box when I already had one - When the arrived and told me what they were doing it was comical. Whats not comical is that I just received a FINAL Notice Of Disconnection and I am running a business. I would also add that I pay for a business class static IP and some were in your process my internet speeds came to a grinding halt - And yes I have that documented as well ( 6.6 mbps down and 1.1 up) Really ? Then to top that I was taken out of my package price and paying higher price for the bundle - much higher than my neighbor. All I can say is that I expect follow up and some meaningful resolution before you shut my account of 15 plus years off. Best Regards, Fred G Volk III
View full review
Review
#515647 Review #515647 is a subjective opinion of poster.
Service
Comcast Tv Package
Loss
$500

Comcast squandered their credibility for profit.

I ordered Comcast ISP in May of 2013. Shannon, the sales rep, told me the initial cost would be 39.99 per month, and after 6 months it would go up $10 to 49.99 per month. Shannon also told me the hardware I had at the time needed no upgrade. I wound up having to lease a modem from Comcast because mine would not work. After 6 months the monthly bill went up 25 dollars. I called to inquire and the customer service rep said there was no record of the conversation I had with Shannon. The next month the bill went up another $10 so I went in person to the store to complain. The sales rep said he could not do anything about it, except to offer me a new package at 69.99 a month, good for one year. I asked him to put it in writing, which he did. The following month the bill went up again. I stopped receiving bills by mail 6 months ago. I inquired why, and was told there was nothing in the computer indicating that the bills were not being mailed. They told me to check with USPS. It seems odd, since I have no trouble receiving their junk mail trying to boost their income stream by selling me *** I don't need or want. I now go to their store to make payments. It's a cheap way to boost profit; making anything but on-line payments as inconvenient as possible. I predict that Comcast will finally admit they need to change their "culture". That is the way that the Veterans Administration and GM addressed their problems. By blaming an organization's culture, no one has to take ownership for a scumbaggy way of doing business.
View full review
Review
#515635 Review #515635 is a subjective opinion of poster.
Loss
$90
Tags
  • Comcast dishonesty

Comcast in Park Forest Village, Pennsylvania - Review about Bill Increase

Every year my bill increases $100 without making any changes to my service package. We've tried adding my name so I can give my husband a break from having to always be the one who calls to fight with them. They add me, but each time I call they tell me again that I'm not an authorized user. Go somewhere else for service! This once great company is now just screwing its customers.
View full review
Review
#515557 Review #515557 is a subjective opinion of poster.

Comcast in Beachwood, New Jersey - Lousy internet service

I began having issues with my internet from day 1, but recently was the best, of the worst. I had issues for about 15 days straight, and had 'bullets' sent to my modem at least once a day. So about 10 days ago a tech came over. Now since i disconnected my modem overnight the *** thing decided to work when the tech connected it. I asked for a replacement since it was at least 10 years old and he wouldn't so it wouldn't come up as a service call which made no sense at all. Today I called, wasted 35 minutes and tomorrow they will replace it, only because i didn't want to waste my time driving 20 miles round trip, or want to pay a fee to have it mailed. Why would i pay a fee when they told me its an outdated piece of equipment. I am paying good money plus insurance to have proper service. You want me to go pick it up have it closer to me. Comcast is the worst, i am seriously thinking about Fios just to get some upgrades for a few years, by then maybe some good from NY might come down.
View full review
Review
#515168 Review #515168 is a subjective opinion of poster.
Service
Comcast Internet Service
Loss
$250
I want to rate -1000. They are idiots, rude, all screwed up and virtually crazy. I was scheduling a move transfer for 7/28/14 and got disconnected. Waited and no one called me back or sent me email. I called again and was told I was scheduled for 7/30/14 and it was...
View full review
1 comment
Anonymous
#846211

go to the better business bureau and file a complaint

and in the complaint detail the resolution you would

like And comcast should get back to you withing the week

or less

i did this and got a call from comcast in abt3 days

Review
#514030 Review #514030 is a subjective opinion of poster.
Service
Comcast Service Transfer
Loss
$500

Comcast - Bad Technical Service Review from Santa Fe, New Mexico

I would never recommend this service to any household. Yesterday I received a confirmation call indicating a technician would be here between 3-5:00. I arrived home at 1:00 and by 4:50 no one had arrived. I called the call center and the tecnician was supposedly on their way. At 5:45 I called back again, the customer service personnel wasn't able to place a ticket at tat time. I asked to speak to a manager but none was available. At 6:30 I called back again to find out it was after hours and no technicians were available. Oh yeah, I waited a week for this service and now they want to reschedule for next week. I don't think so.
View full review
Review
#514004 Review #514004 is a subjective opinion of poster.
Below is what happened an email I have sent to them.......still no contact....this is beyond crazy!! "This is beyond crazy. I need this fixed, I do not have time to be on the phone with Comcast for hours. My wife was just diagnosed with cancer. We don't have time for...
View full review
2 comments
Anonymous
#859033

I have syphilis, I too cannot handle all this stress with cable tv billing problems

View more comments
Review
#513913 Review #513913 is a subjective opinion of poster.
Service
Comcast Customer Care

Comcast in Chicago, Illinois - Worst customer service experience ever

I had ordered xfinity tv and internet service through an online promotion that included the Preferred (220+ channels) Double play cable TV and 50mbs internet for $89.99/month for 1st 12 months and would increase to $119.99/month from months 13 through 24. I made sure that a cable card was in the order (at $0 per month) since I wanted to use my own Tivo box. When the install guy came out he did not have the cable card and waned to connect Xfinity's own dvr box instead. He claimed that Comast is no longer sending out cable cards for Tivo boxes and they no longer support Tivo... which were all false statement based on phone calls I had made with Comcast prior to purchasing Tivo who all told me a cable card would work with their service. I made another call to Comcast and after being on the phone for over an hour finally got it straightened out and they would have another install person come out within 30 minutes. That person never showed up so I went to their service center on Milwaukee Ave. to get the cable card myself. Well when I got to the service center it turned out that Comcast had modified my plan to be only internet with no TV channels and the weren't going to honor the online promotion that I got. Through more hassle of maybe a few hours more they added the TV back on to my service... but now I have to have to install my Tivo myself with the cable card. I then looked at my account online and discovered that they had added an additional service fee of $39.94 plus three $20 fees for each service even though I had requested only TV cable and Internet. The original deal was a $39.95 install fee and $0 service fee that I got from my online promotion. I than also discovered that they weren't giving me the "Preferred" plan that had added channels. They were giving me the "Starter" plan with less channels for the same price of the deal I had. I've probably spent a good 8 hours dealing with Comcast and the service is poor. No one can do anything or resolve issues. If they could only honor the plan the had got initially and had my service working like it should be there would be no problems. I would never deal with them in my life and I would tell anyone to stay clear from Comcast. They are a horrible company that don't care about their customers. The poorest customer service I have ever experienced in my entire life and I only had to deal with them two days!!!
View full review
Review
#513769 Review #513769 is a subjective opinion of poster.