Filter by rating
filters
State:
Show
City:
Show
Product:
Show

Comcast Rapes their Customers and they could care less

In this Letter you will discover how I was Gang Raped by all of the Comcast Employees, one after the other after the other.. and how they continue to rape the rest of the world.... For the last few months I have been using the 14 day check hold so that i wont lose my service! Every month its always something with Comcast!.. the calls get dropped, your employees hang up on me.. I call back and I get transferred to only get hung up on AGAIN. Comcast is amazing about getting ppl who don't know anything about what they are talking about... I get ppl who don't want to be bothered or ppl who don't care to help. I have left at least 8 messages and NO ONE calls me back... Well Last week I made arrangement's to have 202.00 taken out of my account on July 7, 2014... Confirmation number 66825420 It took me 3 hours of my life to get to someone who wouldn't hang up, wouldn't transfer me..call me back... in the mean while my family is needing me but I'm too occupied with Comcast... so I wasted 3 hours of my life dealing with Comcast. As the days went on everything seemed to be OK.. until last Tuesday when I got my kids up for school. The TV and internet and the phone was off.. I was wondering what was going on.. maybe weather.. Not too sure so I called. and I get a message telling me that I need to pay my past due and the service will be restored... WHAT THE *** IS GOING ON! I was very confused I had just spent 3 hours of my life making these arrangements as I do ever single month! But Comcast has issues and had messed me up.. Soooooooooooooooooo I wait on the phone while getting my kids ready for school.. I'm on hold for ever.. and after about 30 minutes I am asked to leave a message on the voice mail, as if Comcast is some random resident and you are going to call back.. Im not a dummy so I hung up and called back... to only hear to call another number and then the phone hangs up.. I went on and on.. while dropping my kids off at school.. I started a Comcast chat on my phone in order to talk to a human. because clearly Comcast doesn't have Humans working so i can never talk to anyone.. No one ever comes to the phone.. I chat and tell the person that I need help.. They tell me I have to pay my bill. I explain about that 14 day hold.. they say call a number, I call it and NO ONE ANSWERS again.. they tell me to call back later! SO now I'm pissed and I really want to blow Comcast to pieces but that's not going to happen... So I start looking on the internet on my phone with MY internet service to find another number to talk to someone.. I called a number in PA... she answered.. talked to me.. I told her what was happening.. but then she says okay I have taken your case and someone will call you back. UGHHHHHHHHHHHHHHHHHHHHHHHHHHHH Do you know how it feels to go through all that, and you guys hire ppl who cant help? Have you guys ever thought about using Undercover boss? you really need to see the horrible training and service you guys have and how it effects us as clients. We are very un happy! I understand making money is more important then someone like me to be happy but usually companies play it off... SO now I'm pissed and I upset and no one cares. I have an arrangement but Comcast doesn't stick to their end of the deal... About an hour later a lady calls me.. I explain my problem and she listened... her name is Toni... it doesn't make up for the horrible treatment i get every month from Comcast but for once I had someone listen to me. I cried like a baby and she was so apologetic! I wish you had more like her in your company but you don't.. She fixes the problem and told me she didn't understand why that happen.. she said that everything was clear and she wasn't sure why that would even happen.. her I'm sorry were very heartfelt... I return home and everything is back on... 4 hours later I get a call from a women from Comcast..(Comcast is the DEVIL) she tells me it was a curiosity call and she is calling for me to pay the past due bill.... DIDN'T WE JUST GO THROUGH THIS??? wtf!!!! I stopped her and went on about the issues I had that day and that my payment was set up to be taken out on the 7th... Because I was so pissed she hung up and I haven't received a call again... Comcast cant even take the heat!!!!! I find it very funny because on the 7th the money was not removed from my account.. on the 8th it was still there.. but today it was finally taken..I personally feel I should have gotten a free month of service for all the trouble I have been going through with your company! I'm so frustrated with Comcast, Direct TV, AT&T.. all the cable places and all the Dish places You guys take customers as a JOKE.. you don't care about the time they put in to call your ridiculous answering services.. You dont care about about the high priced service. But I am suppose to just sit here and take it like i have no problem... When I call all of your many Numbers I cant get to a human to save my life and when i do I get an *** who doesn't know anything.. but you want me to recommend Comcast.. Did you know that your service is not all that.. Do you know what it feels like? If feel like I am being gang raped by your employees.. No one cares and I will never get a solution to the problem that Comcast caused! You would think someone would take a moment and say Im sorry! I would like to be compensated for my troubles... 6 months FREE of Cable, Internet and phone service... I deserve that for going through all this mess every month of my life....All because you hire cheap labor I will be looking for another cable company.. Maybe even invest in Hula! .. Im tired of being a *** to COMCAST Regards, Tiphanny Keyes
View full review
Review
#512835 Review #512835 is a subjective opinion of poster.
Loss
$1000

Comcast terrible service

I moved and unfortunately at&t didn't cover the area my new house was in, so I thought I'd try comcast. First they didn't show up during their appointment window, then had the gall to lie to me and say they showed up and no one was home. (I was home all day and left my garage open with my car in it, just so they would know I was home) Then they tell me it's gonna be 3 days until the technician could come out. When I finally do get a technician out it takes him hours to hook up the cable due to problems with comcasts servers. He never finished fixing the cable in the bed room and just left and told me to call if it didn't start working when they fixed their servers. 3 days after the install the living room cable goes out, I tried all the trouble shooting to no avail. And don't get me started on talking to their customers service reps on the phone. All in all I hate comcast, it's a terrible company with terrible customer service. Not to mention more expensive than AT&T. I really really miss AT&T, and would highly advise everyone to stay away from comcast/Xfinity.
View full review
Review
#512677 Review #512677 is a subjective opinion of poster.

Comcast - Internet Service Review

We live in Wilmington, DE. Have had comcast service since 2010. 2 weeks ago our television screen shows : ref S0a00. It was a Wednesday afternoon. I got home around 3:30 pm. Called customer service- which is in either the Philippines or India- they tried to be nice from there "script" and fix my problem remotely. I was on the phone for 2 hours. Because it was after 1pm they could not send a "subcontracted" technician out until the next day. . Which is confusing since comcast advertises there vast army of trucks and there stellar customer service ? So the next day my wife leaves work early and loses pay to be at home for the appointment between 1pm and 4pm . The "subcontracted" technician never showed. .. So being a furious customer , my wife called comcast again ( it's a great system comcast has set up where no one is accountable ) , they told her the technician was there and she was not home ( funny how this progresses) ... And the lies keep coming and hours of frustration- " all of the technicians we busy with other appointments. ..there was a major power outage. ..he was there, but no one answered the phone ..yda..yda.." All the while the live chat promised me a months free of service for our troubles. . Day 3: finally a "subcontracted" technician showed up Friday morning about 11am, only to tell me it is not a problem in the household, but it is an outside line that needs to be addressed- and he cannot fix that - only a direct comcast technician can !!! Really ? It gets better- a direct comcast technician could not be out until the following Monday !!!! Because of this so called outside problem the tenants do not have to be home. Problem started weds, Friday, Saturday, Sunday and Monday morning- 5 days with no service and no sympathy from comcast !!! When they showed Monday to fix the so called outside problem- they called my wife and said she had to be home ??? After a lot of fighting with various people at comcast they realized that we did not have to be home.? Comast is the worst company in America !! I say this because we as consumers pay top dollar for the worst service !! They are set up so that no one is accountable or responsible for fixing or handling problems. Today is 7/20/14 and guess what happened on this lovely Sunday afternoon- ref code S0a00. !!! If anyone has though or even started to start up a new cable, Internet and phone company with American employees and one on one accountable customer service - I am willing to pay twice as much for that service than what we are left with today !!!
View full review
Review
#512606 Review #512606 is a subjective opinion of poster.

Comcast in Hollywood, Florida - Technician never showed up

I scheduled my appointment for a Friday afternoon from 1-3, and received a phone call from Comcast that they were at my house, but nobody was home. I informed the agent that I was at home, and no technician had arrived, they explained to me that the technician would call me, and that maybe they needed directions. The technician never called, and of course when I decided to call customer service, they informed me that a technician would not be available for 9 MORE DAYS. I explained to the customer service representative that this was unacceptable, and I demanded that a technician be at my house the following day. After being transferred to about 5 different "customer service" agents, they finally gave in, and PROMISED me that I would receive a call from a technician at 12:03 PM the next day, and that the issue would be resolved before 8 PM. I anticipated that they would not live up to this promise, so I made it a point to have my phone at my side the entire next morning. Of course, at 9:48 the next morning I received a call from the same 800 number that called me the day before and picked up the phone as soon as it rang. The second I picked up the phone, the agent hung up on me. When I called customer service informing them of what had happened they agreed that they would get this issue resolved the same day. Eventually I was passed off to the dispatch office, which by the way was not a recorded phone call, so that the dispatch agent could tell me that a technician would not be available for my installation. COMCAST HAS THE WORST CUSTOMER SERVICE I HAVE EVER DEALT WITH, AND THEY HAVE LOST A CUSTOMER FOR LIFE
View full review
1 comment
Anonymous
#911505

Comcast has the worst customer service ever, they are liars and worse. They keep rescheduling my installations week apart and no technician ever showed up. I got ATT now not as good connection but better customer service.

Review
#512275 Review #512275 is a subjective opinion of poster.

Comcast in Guasti, California - Review about Installation Appointment

Took two weeks to get installation appointment, installer never showed. Week later I called to find out what is up. I'm told I have service and then I find out the billing also started a week ago also. Don't the installer have you sign a work order to show install was completed?. Spent hour on phone getting the shuffle to no avail. Billing dept closed, have to waste more time on Monday.
View full review
Review
#512206 Review #512206 is a subjective opinion of poster.

Comcast - Installation Review

Everything has sucked since I've gotten comcast starting with the installation guy telling me to rush home from my day job because he was there early. Service has been sub par. Bad bandwith and about 4 channels to watch from their promotional deal. I feel like I'm living in an 3rd world with this service. Customer service has held me on hold for hours just trying to get a simple command which I did not achieve. I've left complaint messages wanting an response and haven't gotten anything back. So pissed.
View full review
Review
#512122 Review #512122 is a subjective opinion of poster.

Comcast in Gill, Massachusetts - Soooo Frustrating

I recently moved and I will say Comcast did a very good job of showing up on time and getting me set up in my new house. The tech guy was great. The problem is that my bill is (I am certain) wrong and I am being overcharged for the move. I could not log into my online Comcast account to check the bill. I tried my username and password several times over days (in the past it will not work then will work later in the day). When I called them, they said that when you move, you need a new username and password. This was never told to me previously and it took 45 minutes to set up with an online chat where they repeatedly asked my my address, SS number, etc. (which I had already entered online). When I finally got online, I got a message that "For security reasons, Voice management and billing information on your account will be limited until you enter the Security PIN we sent to your home address or email. Enter your Security PIN now, or have it re-sent to you." Well, the only option for having it sent to me was snail mail. For a technology company (that owns my phone number and email address) this seems odd. I called them and after being transferred three times, they could still not help me. Snail mail is the only option. Of course by this time, my bill will be late. They have a bazar, convoluted, time consuming system of security and customer support that is far more "secure" and difficult to navigate than any financial institution I have ever dealt with. After over an hour with online chat and phone conversations, I could still not see my bill. I think they just want to frustrate customers so much that they never call again.
View full review
1 comment
Anonymous
#849202

As an FYI-it isn't that Comcast cannot send you their pin. It's that the FCC has mandated that an account that has been installed less than or equal to 30 days has to have their customer pin number sent via snail mail.

Review
#512012 Review #512012 is a subjective opinion of poster.
Loss
$45

Comcast in Fairport, New York - FED UP AND PISSED OFF

BACK IN MAY I SET UP AN ACH PAYMENT TO COME OUT OF MY BANK, FOR 6/4/2014, WELL THE IDIOTS AT COMCAST RAN MY PAYMENT A DAY EARLY CAUSING MY BACK TO OVERDRAFT $30.00 AND CAUSING ME TO GET A RETURN CHECK FEE AT COMCAST. TO ADD INSULT TO INJURY THEY RAN THE PAYMENT 3 MORE TIMES CAUSING MY OVERDRAFT BALANCE TO GO UP $90 MORE DOLLARS.. SO THINKING I COULD GET SOME HELP AT COMCAST CORPORATE I CALLED AND SPOKE WITH ANGELA WHO IS THE LEADER OF THE IDIOTS. SHE TOLD ME THAT I NEVER SET UP A PAYMENT AND MY BANK IS THE ONE WHO RAN THE PAYMENT EARLY, AND MY BANK IS THE ONE WHO KEPT PROCESSING THE PAYMENT. I DON'T KNOW WHERE YOU RECEIVED YOUR EDUCATION YOU DUMB *** BROAD, BUT THAT WAS THE CRAZIEST *** I EVER HEARD. THE REALITY IS THEY DID NOT WANT TO TAKE RESPONSIBILITY FOR THEIR MISTAKE. I SPOKE WITH PEOPLE WHO TOLD ME THAT THEY WOULD TAKE CARE OF EVERYTHING BECAUSE IT WAS COMCAST MISTAKE, BUT WHEN I SPOKE WITH ANGELA'S DUMB ***, SHE MYSTERIOUSLY COULD NOT FIND ANY NOTES, WHEN I RECORDED ALL MY CONVERSATIONS WITH THOSE COMCAST DUMMIES. I'AM IN THE PROCESS OF TAKING THIS A STEP FURTHER TO GET JUSTICE FOR THEIR MISTAKE. I HATE COMCAST AND WOULD NEVER NEVER NEVER WISH THEM ON MY WORST ENEMY. THEY OVERCHARGE, SNEAK IN ADDITIONAL CHARGES ON YOUR BILL AND DON'T HELP AT ALL. EITHER YOUR TALKING TO AN *** OR SOMEONE WHO YOU CAN'T UNDERSTAND. I WISH THEY WOULD JUST GO OUT OF BUSINESS AND LET THE PROFESSIONALS TAKE OVER. OR LEAST GET RID OF ANGELA AND HER BAND OF DUMB *** IDIOTS.
View full review
1 comment
Anonymous
#849200

You do realize that Comcast has an automated system-meaning that if you have a payment arrangement for a certain day, it always takes it out on that day, to the second that you requested. Most likely you organized for your bank to push the payment and are too much of a "dummy" to realize it.

Review
#511934 Review #511934 is a subjective opinion of poster.
Loss
$743

Trying to transfer/upgrade my Comcast account

I moved from TN to FL at the end of June 2014. I attempted to transfer and upgrade my account about a week before my move, my follies started at the very first call to Comcast sales. The FL house is “new construction” but in a development that has been about 75% completed since 2005. I’m trying to purchase Comcast’s HD Preferred Plus Triple Play with Anyroom DVR Service (3 room TV setup), High Speed Internet and Phone Service. Setting up the new account: Since, in the light of future problems this is very minor I won’t dwell too much on this event, I’ll just say I spent 1 hr. 10 min. on the phone with an obviously new but unsupervised sales associate who kept putting me on hold eventually telling me she had to transfer me to another dept. since my house was new construction. Two transfers later I’m back in sales being told they have to physically check the lot to make sure they can run cable to my house. Can’t proceed until that’s completed but it should be done in under 7 days and Comcast would call me when it’s done. 7 days later no call from Comcast so I call them only to be told inspection takes 7 – 10 days and they will call me when complete. 11 days later but still no call so I call Comcast and yes, it’s completed, and yes they can provide me service. I request the HD Preferred Plus Triple Play with Anyroom DVR Service for 3 rooms, the salesperson’s terminal has a “glitch” in the process so we have to enter my selections again, we review the package details and it’s as I want. I ask repeatedly if I’ll be able to keep my existing email address' and am told I can. (Actually that’s about the only thing Comcast will get right in this process) Install appointment is set for 8 days later. (July 16, 2014) Install: Installer arrives (in a Comcast truck, doesn’t appear to be a contractor) with 15 min. to spare in their window, asks where I want the equipment and goes to work. Unfortunately when he’s done it’s not the package I ordered. In place of HD Preferred Plus Triple Play with Anyroom DVR Service in 3 rooms, I’ve got HD Preferred TV (no DVR) and only in 1 room, the phone and internet order seems to be correct. His Comcast Work Order only says 1 room of service so that's all I get. The fact he installs a phone cable with no retaining clips on either end and tries to secure it with pieces of cardboard and slivers of tape is again only a minor issue, I have spare phone lines and replace it with one of mine later that evening when I discover I've lost phone service. So, I’m back on the phone with Comcast, the salesperson says “I hope they get this fixed soon, I’m getting a lot of calls like this”. On her system she sees I'm supposed to have DVR but that's not what's on my order. She says they’ll have to set up another appointment to install the correct equipment ……..which will be in another 7 days. So, I guess I'll see what happens next Wed.
View full review
Review
#511724 Review #511724 is a subjective opinion of poster.
Loss
$1

Comcast BOT answers calls

Please review this audio track of actual phone call with Comcast service where a couple wants to discontinue service: https://www.youtube.com/watch?v=EUkKN8Yu0us#t=457 Ryan and Veronica wanted to cancel their Comcast internet service. As any of us would do, Veronica called the Comcast customer service number. And, as everyone expects these days, she was immediately shunted to “customer retention”. After 10 minutes of frustation, she handed the phone off to Ryan who went an additional eight minutes – but he recorded it. It appears Comcast now has BOTs automatically answering phone calls for disconnecting service. It repeats the same question over and over. I guess there are a few bugs to work out still.
View full review
Review
#511580 Review #511580 is a subjective opinion of poster.