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Comcast - The worst service ever

Cable reception suddenly got really bad (lost most of the channels, most of the rest were unwatchable due to pixelation). Called Comcast and went through the usual lengthy diagnostic steps - resetting the cable box etc. Made no difference so they setup an appointment for a technician to visit. Technician showed up on-time, which was the last thing that happened as promised. Technician checked the incoming signal and said the signal from the street was very weak and he needed to check that out. About 10 minutes later he calls from his cell phone and says that he doesn't like climbing the pole so needs a truck with a lift bucket to come by to take a look at it. Says it will be done before the end of the day. No one shows up, but I then get an automated call saying my issue is resolved - "if you disagree, press "2". Pressing "2" gets a busy signal and the call hangs up. Call customer support again. They tell me that they will get a truck out the next day and I'll receive a call by 4:00 PM the next day. No call - no one shows up - problem still happens. Call customer service again. They create a whole new ticket and tell me that someone will come by the next day and that's all they can do. No way to escalate, no way to talk to anyone else. Next day comes - no call - no one shows up. I call back customer service - and am told that the issue is resolved! So no one will be coming out. Of course the problem has not been fixed (by the way the technician left a bunch of wires hanging out of the box on the pole so I know no one has done anything) Best thing they can do is schedule another visit tomorrow. 4 days in a row - many hours on the phone - no promise of anything getting done. No way to escalate and no way to contact Comcast (only a call center which really doesn't care except to tell you it is not their fault.) We need competing cable companies. (dish is no good b/c we live where there are trees).
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2 comments
Vermelle
#725208

I inadvertently entered all my information in the profile section (if you are able to pull it up)regarding my stressful day of irritation & frustration started by the first tech that I reached this morning around 10:50am in the Philippines which triggered my perfectly working cable to go into a nonworking mode. I called to pay my bill.

I wasn't having trouble any trouble with cable, did not need repairs or service. I only inquired if "on demand" comes with my pkg. She told me that it does & she made so many attempts to add it that it messed up everything. There must be a way to undo what she did & bring the service back to where it was...I don't care about the on demand feature.

I can't go into it again tonight as there were so many calls with people in the Phillipines that only as useful as the last person. None of them can resolve a simple tel. problem, this is not a situation for a tech to come out as they keep telling me, & they send you out on a mission to get another box, saying the box is bad. The box was never bad as it worked till Natasha who had to use guesswork, messed up something with the signaling.

Then the Phillipines call ctr. doesn't tell me when I let them know that I will go to the Quincy cable store & pick up the box as they requested (that they moved). We need local service & local call ctrs. What happened to the needs of the customer.

These people are insensitive, they don't relate, they don't resolve & push it on tech visit. they are telling me that the new box is bad now. I honestly feel that they are all carbon copies & know about 4 or 5 buttons to push. Why is it that we cannot get any tel.

#s for a MA call ctr. After speaking with about 4 or 5 people in the Phillipines, I requested a MA # and was a little stressed out with them but apologized. One of them put me on hold for a long period of time after I kept pursing this request for a local tel. # & promised that it was a direct line & not to hang up.

I also asked for the #. (I wasn't able to understand a couple of people & was not getting the problem resolved). Well, he had me holding on for eternity....he did say not to hang up; however he promised that the tel. # was also in my area.

I couldn't hang on any longer. I called the tel. # that he provided & it was a nonworking #.

I believe that he did this intentionally as he was offended at my request. Is there a problem with that??

I don't believe both boxes are bad as he's claiming & everything worked previous to my call this am to pay my bill.

Anonymous
#720785

Completely agree, Comcast is absolute garbage

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ID
#448642 Review #448642 is a subjective opinion of poster.
Location
Boulder Creek, California
Service
Comcast Customer Care
Loss
$500

Comcast - Say NO to the new router/modem!

They said it would be faster – so I installed mine last night. After 4 hours, talking to 7 different people, being transferred from the internet department to the phone department to get everything up and running and being "accidentally" hung up on 4 times I told them I wanted to re-install my old one. Their response was "I'm sorry. I can't do that. I do not have that information anymore." He said I would have to call the billing department for that. Then he gave me a phone number to call that gave a constant busy signal. It took 5 hours and I had to find my own work around for the Wi-Fi they said it had but couldn’t make it work. Once you start installing the new one and see how awful it is – they won’t let you go back. I will be switching to the Dish Network once I’m released from this jail they call a contract. Comcast is AWFUL!!
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1 comment
Anonymous
#727654

its easy to set your old modem back on, the reason why you were probly getting slower speeds were that they moved you to a slower tier speed and limited it.

ID
#448250 Review #448250 is a subjective opinion of poster.
Location
Omaha, Nebraska

Comcast - Hold time too excessive - customers left to hang

Why am I left on hold for 45 min to 1 hour and 30 minutes. Yet other times I am given an option to have a "call back and not lose my place in line?" This should be offered each time. If you choose to stay with comcast, try calling back and picking the different selections. oddly picking something differetn will allow you to possibly get the call back choice. but you do have the hassle of calling back and listening to all of the prompts yet again. ridiculous. no person calling them is going to be calling to want to hear all their items. it would be nice if the ceo would call his own company and listen to what is being said and how long it takes to get to a human.
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1 comment
Anonymous
#719677

Don't you just love it when Comcast puts you on hold while they play the message, "...you are important to us..." for nearly 20 minutes or more? How ironic it is that their message is in total opposition to how long we're kept waiting.

Another of Comcast's problems is their packages include expensive sports channels, which we don't watch.

This is a total ripoff. It's about time sports enthusiasts pay for their own entertainment.

ID
#448042 Review #448042 is a subjective opinion of poster.
Location
Detroit, Michigan

Comcast - 2 promised appointments and nothing

Well a 2nd no show this week. First one was because noone was available. not me of course but on the comcast end. So the guy/gal didn't show up for work? or just didn't want to come at 8 a.m.? no call to me on comcast end about not arriving or when I will get service. i got a reschedule from wed to thu but wait...nope they decide i will have to wait to fri for an appointment. I was apparently scheduled and noone bothered to tell me they were going to move it out a day. nice! this company has the worst customer service i have ever seen. I will end my contract in 2 months. I will not return. there has got to be a company out there that cares about providing services at a high level of expectation. I guess comcast considers their customers unimportant and by not remaining at least i can have the power of choice back.
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2 comments
Anonymous
#719436

The FCC has rules about cancelling/changing appointments:

http://www.fcc.gov/guides/customer-service-standards

Anonymous
#836921
@PissedConsumer719436

What company goes by FCC guidelines like the one in that link? Companies that work with the Government don't have to follow rules as long as their making money.

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ID
#448034 Review #448034 is a subjective opinion of poster.
Location
Detroit, Michigan

Comcast - Processing calls

there is a lot to be desired with the way calls are processed. prompts and button pushing means little when they want your data. you enter your phone number but they ask you any way. you are calling because your cable is out yet when you go to the next prompt they will ask you if you want to order a pay per view show? makes little sense to have that recording wasting a customers time while waiting to get through to a human doesn't it? I have left comcast and I have been satisfied since. Consider other companies and don't stay tied to one just because.
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ID
#448033 Review #448033 is a subjective opinion of poster.
Location
Detroit, Michigan

Comcast no internet service

Ever since we signed up for Comcast when we moved in to this area, the internet goes in and out 24 hours a day. Forget about having 2 people use the internet at the same time. The TV that uses the Comcast box flickers grey all the time. We have had them make house visits twice a year so that they could "fix" the issues, but nothing ever happens. The TV and internet just get worse and worse, but Comcast is the only provider, aside for Dish that provides to my area. Comcast doesn't seem to care though. I wish there was an alternative. I will never get Comcast again, and I will advise anyone who considers getting Comcast not to do so.
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ID
#447934 Review #447934 is a subjective opinion of poster.

Comcast AutoPay

I'll keep this story short, we are on AutoPay and our account was showing we missed last month's payment and there was a $9.50 Administrative Fee for a late charge. I contacted a Comcast chat rep, and was told the card was suspended. What? I got ahold of our card company within minutes and found there was nothing wrong with the card.(while I still had the rep online) The card rep said the card is fine and there was no attempt made by Comcast to post a charge, and it was 100% on Comcast's side. So my wife headed over to the local Comcast office to clear it up. The gal behind the desk made no attempt to figure out what was wrong with their billing and kept saying it's showing the card is suspended. Pretty poor customer service for the 2nd time in less than a half hour. There is a problem with their Automatic billing everyone should be aware of. There is also a problem with their customer service everyone should be aware of. If you want to retain your customers it would be a good idea to act like it.
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ID
#447871 Review #447871 is a subjective opinion of poster.
Product
Comcast Account
We moved from Houston and returned the mini box with UPS tracking number. 2 weeks later we received and email from Steven James requesting us to return the equipment. We mentioned to him/her via email that the equipment was returned and provided him/her with UPS...
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5 comments
Anonymous
#1542142

I am being harrassed by Steven May who I believe is a computerized bot. Emails daily about equipement I returned.

I sent a complaint to BBB, am not able to get hold of anyone except in the Philappines.

They are making me crazy. I need this harrassment to STOP.

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ID
#447745 Review #447745 is a subjective opinion of poster.
Location
Houston, Texas
Loss
$10000

Comcast

How can comcast charge me a month in advance and no prorated amount was added to my account so therefore it's like paying two months in one. Speaking to the representatives is pointless because majority of them don't speak english. I started service on the 19th of August and my bill was due August 28th for a month in advance and on top of that no prorated amount from the start date to the end of the billing cycle was added. I just want a cable company to provide me with good service and stop all the rip offs.
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2 comments
Anonymous
#739229

Every time I change services I get REcharged the second month... So in 3 weeks my bill went from $0 to $147 then canceled cable TV to lower the bill and viola $194???????

Comcast agents are wholesale trained to call this pro rate???? But where is the applied 1st 2nd and third "Month in advance" payment application... it appears to just vanish into the fat cats wallets!!!!!! :?

:( :?

:( :? :(

Anonymous
#719343

I was also charged a month advance. the sale rep.

don't know a thing. I got the phone service and wireless internet. I ask how much it would be and she told me. never mention a month in advance.

I ask would I be able to keep my same phone number and she said yes, but to use a number that she gave me for a couple of days. when the guy came out to install my service--he said no---that is my number and she should have told me. I ask her should I call my old phone and internet service to cancel.

she said no that they would do it---they did not because I had to pay one month service for my old internet service and one month for the old phone and a $25 reconnect fee for a phone that I thought was off. when I called to complained---all they could say was , she shouldn't have told me that or they didn't tell you?.

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ID
#447609 Review #447609 is a subjective opinion of poster.
Location
Mount Rainier, Maryland
Loss
$180

Comcast - Worst customer service in history

Was paying $245/mos for bundle after promotion had expired (was around $150). Only called as FX had been dropped from my package and was told I needed to upgrade to get FX now. Asked for new promotion as I am now month to month. Told no problem. I requested to eliminate digital phone service as we don't use landlines. Was transferred and then told if I dropped phone service I would be eligible for any promotional rates for 3 months. Told rep I could get FIOS for half of what I was currently paying but wanted to stay with Comcast. He said if I kept phone service I could get a better rate but otherwise I could "do whatever I wanted to do". FIOS being installed in 3 days. I wouldn't go back to Comcast if it were FREE. It is amazing how terrible the customer service. I would be shocked if they are not losing market share anywhere there is any competition.
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ID
#447483 Review #447483 is a subjective opinion of poster.
Location
Dumfries, Virginia
Service
Comcast Bundle

Comcast

Billing issues for the 2nd billing month. On top of not having any service for the first 3 weeks which was supposed to have been credited but still has not. Then #comcast asked me to take a survey after being on hold for over an hour! Sure. Survey says: your company is horrific as is your customer service. "Customer service" - you may want to google that since it is clear you dont know what it means. How many phone calls and countless hours does it take to rectify a situation? Probably the same amount it would take for your company to learn good customer service skills. OAN: Very disappointed Verizon has partnered with them. However I hope VZW buys them out!,
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1 comment
Anonymous
#719695

Comcast is a joke they plain out RIP YOU OFF.My bill is always different

ID
#447446 Review #447446 is a subjective opinion of poster.
Location
Chicago, Illinois
Loss
$130

Comcast major outage in Washington DC day 2!

So now they went from 10 AM to 10 PM yesterday and now to 1 PM this afternoon! I emailed Bill Gerth and no response. And his twitter is @comcastcares. Really? I emailed a complaint to comcast and no response. Totally unacceptable. Does anyone know how to get in touch with someone at their corporate office? Why do they think they can ignore customers as if no one will care. I pay quite a bit of money for this service and I deserve to at least have some communication from them. I can't dial into work or call people! Unbelievable.
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1 comment
Anonymous
#718699

Comcast bob_roberts@comcast.net. Chances are they will be more than willing to help you out.

ID
#447190 Review #447190 is a subjective opinion of poster.
Service
Comcast Customer Care
Loss
$200

Comcast major outage in Washington DC

There is a major comcast outage and they said it would be fixed at 10AM this morning and now they are saying 10PM tonight!! Comcast - what is going on?!!!!!! I have been experiencing outages 2 to 3 days the past month and every time I call they say there is an outage. This is not right. Do you care about your customers? Please give us a legitimate reason why this is happening. Please do not say we are fixing the issue. What is the issue? Please do a better job at communicating with your customers. Maybe send those affected an email saying what was wrong.
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ID
#447104 Review #447104 is a subjective opinion of poster.

Comcast - Tired of dealing with this HORRIBLE company

In March of 2011, my husband and I purchased a router and modem from Comcast and began Internet service with this company for our Atlanta, GA home. In April of 2013 I cancelled service due to an impending change of duty station. I was asked at the time of cancellation to "return equipment". I explained that I owned the equipment and provided the person on the other end of the phone the receipt and order information. I considered the issue resolved. I have been receiving phone calls asking for equipment return for the last 5 months now. Many of these calls come at absurd times of day despite my repeating over and over that I am living in Hawaii. On September 6, 2013 I received yet another of these calls. After more than an hour talking with the customer service representative the call ended with me faxing a copy of the receipt. Today, September 12, 2013 (at 3:00 am) I received yet another call asking that I return the equipment that I OWN. Furthermore the company owes me $59.21 and I still have not received this refund.
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ID
#446700 Review #446700 is a subjective opinion of poster.
Location
Atlanta, Georgia

Former Comcast Employee

i worked for Comcast in their Sales department. Employees would add different things to customers bills to meet quotas. The saddest part was that even management knew and they turned a blind eye. ***warning always check your bill if you have Comcast. I've now had Dish Network for 3 months now and I have been very impressed with their service and features (hopper, huge memory on DVR and so forth). If anyone would like to use any of these codes to get $50 off their first months bill on top of their regular promotion feel free to do so. DRA131334554, DRA131334562, DRA131334538, DRA131334513, DRA131334521, DRA131334495, DRA131334505.
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1 comment
Anonymous
#731396

LOL. So you leave the company and discuss the poor business practices? Were you one of the people adding misc charges to customer bills?

ID
#446640 Review #446640 is a subjective opinion of poster.
Loss
$1000