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How does Comcast spell "Kustumor NON soy-ves"??????

About six months ago I attempted to get a basic cable package for my 93 yr. old homebound stepfather. It took a half dozen or more calls and several "on line chats" with a representative to accoomplish that. The technician who came to the house was WONDERFUL! (Unfortunately, that is the only wonderful thing about Comcast) Long waits (15 + minutes)on the phone or on- line chats with someone in Pakistan, South East Asia, Phillipines, etc. When stepfather went to a nursing home I cancelled his service. Amazingly the woman spoke very clear English, and was very helpful - until I asked where to return the equipment. I gave her my zip code and the closest Comcast facility she could find was several hundred miles away. I assured her there must be one in the 200,000 population town 15 miles away. She was unable to find one (there are 2!), but offered to send a prepaid sipping box for me to return the receiver in. She also said I had a $2.47 credit. I got off the phone and said to myself, "Wow! I can't believe I got pretty good customer service from Comcast!" Now, 2 months later, I am still fighting with them. They acknowledge receipt of the box, but adamantly state that I did not call the cancellation department, so am still being billed. I asked how is that possible if I have returned the equipment, they acknowledge having the it, no longer receive service at the house. 8 different calls and 6 different "online chats" later, including RUDE 'managers' and lots of laughing in the background, the bill continues to grow daily, while I am told I have no authority to cancel the service, even though I set it up, wrote the checks for monthly payments, knew the account number - address - phone number and last four digits of stepfather's SSAN. They insist on talking to him inspite of the fact that I told them he can't hear, rarely speaks, and cannot comprehend the situation. My options? Have my husband call and lie, saying he is the 93 yr. old stepfather and 'cancel the account' or wait until he dies and then settle it. Either way, they said they will continue to bill and I will be responsible for the full amount. One manager even said, 'Of course you can set up the account and we will accept payments from you, but you are not allowed to close the account.'
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ID
#431484 Review #431484 is a subjective opinion of poster.
Product
Comcast Account

Comcast customer service=bend over with no lube

I literally talk to comcast more than I talk to my own mother. The only difference is that every time I leave disappointed. Its bad enough to provide terrible service, but dont tell me that you dont provide terrible service. Admit you suck, fix my problem, and then lets move on. The problem is that every time I have a problem with comcast and then try to fix it, I end up more upset with them than when I originally got my problem. Who knew that having internet that doesnt work is actually the happiest way you can have internet service. *** you comcast and every single person in your customer service department, you all suck.
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1 comment
Anonymous
#684435

every time there's a little late inning and thunder my TV goes out for hours comcast is awful is this supposed to be the new technology please take me back in time I'd rather have a rabbit ears I don't ever recall this happening this is ridiculous

ID
#431168 Review #431168 is a subjective opinion of poster.
Location
Denver, Colorado
Service
Comcast Internet Service

Comcast - Random charges I never ordered. Bad customer service

I've been dealing with this company a few years now. They are the worst company I have dealt with next to Sprint. I have to call them every month because a promotion they put me on expired, that was suppose to be for 6 months or more, or they tell me I ordered a channel or a movie. I have locks on all of my channels I don't see how I'm going to order a movie when I don't even know the lock code. I just want basic tv and basic Internet. They had me paying over $100 for over a year. Than I find out they have a deal with tv Internet and a phone it's around $80! My grandparents were paying over $200 for all 3 services and were never offered the bundle package either. I just feel ripped off. Needless to say I cancelled service with them, wish it was that easy to cancel my grandparents, I just hope you don't waste your time with them if your able to go elsewhere!
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1 comment
Anonymous
#683524

I have to wholeheartedly agree with Brianne14. Her experience is identical to mine.

I have spent literallyy HOURS on the phone with a bunch of untrained airheads and most from their Phiillipines customer service dept. Cannot understand many of them, but at least they are very polite..polite doesn't get the problems solved though. I finally figured out the Comcast motto..keep the customer totally in the dark about what you are giving them and confuse the bill so is is unreadable each month. They stick it to the customer with ridiculous "fees" that make no sense and it is a nightmare to call them.

All they want to do is have you buy a different bundle when you complain and that further complicates the next bill. And why does my family member, or neighbor have a cheaper rate when they have the identical package as me? There should be set rates that are cheaper for the different bundles and you shouldn't have to play this *** call in game to get your rate lowered. Comcast is a huge conglomerate and they certainly are not hurting..why do they hire cheap, untrained labor and call them "customer service".

They are a joke.

And I could write volumes about their poor service, like signal issues, DVR box issues, etc. We will cancel as soon as something else becomes available in our area which is very soon.

ID
#430842 Review #430842 is a subjective opinion of poster.
Location
Stockton, California
Service
Comcast Bundle
Loss
$1000

Comcast - No internet service for 36 hours

I have called Comcast about our business internet since yesterday. They claimed that the storm knocked out our internet service and it would be up shortly. I have been on the phone with them all day have gotten no where. They claimed someone would be out today to look into our situation, but no one came, they then told me that in two days someone could come out and fix our internet. Two days? I can't process credit cards, the phones don't work, our reservation system is down, we can't send any emails. In 2013 telling a business that they won't have internet for over 24 hours is absolutely unacceptable. Just talked to a "Steve" another professional phone answerer who told me to go ahead and sue comcast. I still have no internet, no solution, but I know that if I need to sue them then Steve is on my side.
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ID
#430747 Review #430747 is a subjective opinion of poster.
Location
Smyrna, Georgia
Service
Comcast Internet Service
Loss
$1000

Comcast - Technician Attitude

I tried to contact Comcast to complain about a technician who approached my door and beat it as though he was the Police Task Force trying to get into the house. He pounded the door, beating it relentlessly, while ringing the door bell just as aggressively. I am elderly and it took me a while to get down stairs. By the time I reached the door I was quite distressed and worried about what was going on, only to find that he was looking for someone that does not live at this address. I tried to contact Comcast to complain and could not reach anyone that would take the complaint. I was given 800-266-2278 and when I called that number, I was given an the option to reach the operator, which took me back to a message to dial the same number. I could find no online resource for direct complaints, direct emails, or any customer complaint contact information. I am not even a Comcast customer, but after this issue today, I will never consider becoming one.
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ID
#430719 Review #430719 is a subjective opinion of poster.
Location
San Francisco, California

Rude Customer service COMCAST

I called from a friends home due to his cable TV being out, I was placed on hold 5 times... each time was about 20 to 45 minutes of hold time with no one checking back to check on me and or explain why the cable was out...The last transfer was to a country where they did not speak english very well so when I asked the gentleman to spell his name he spelled Ding as his first name and *** as his last nite, I can't tell you how inraged I became at this *** on the other end of the phone, of course when I asked to speak to his manager he quickly disconnected laughing the whole time......Now I plan on cancelling my service as soon as I get my ibox in place because this to me was the last straw and I will not support a company that hires and keeps idiots that treat paying customers as such. A long gone customer...I am sure they will lose a lot more before this is over with.....
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ID
#430635 Review #430635 is a subjective opinion of poster.
Location
Memphis, Tennessee
Service
Comcast Bundle

Comcast - Useless Customer Service

We moved into town so I thought maybe we would give Comcast a chance since we could bundle our internet with them, well that was a hug mistake! When I first called to set up service, I was thinking how good their customer service because the person that helped me was extremely nice. The man on the phone did not tell us about an extra $40 fee for our cable, even though I asked over and over if the price he quoted was correct. Therefore when I got my first bill I called. They said no problem, send back the special boxes and they will send us the normal boxes which is the price we were quoted in the first place. She also told me to just pay the amount I was quoted and when the boxes were returned they would credit the difference. New boxes came and I set them up. There was an issue with the sound so my husband called, they apologized and said they would send someone out and they would credit us $20 for the trouble. The technician came and said they sent us the wrong cables. He gave us the correct ones and then took our old boxes. Next bill came and they never credited us the overage from the first bill, never gave us the $20 credit, and now they were charging us for 6 additional boxes when we only had 3. Called again and found out that they never put in the system that the 3 old boxes had been returned. The lady said not to pay our bill that it would be sent to review and would call us when it was ready. Well one month later the next bill comes and there were no changes and we were still be charged for six boxes. We called again and were on the phone for over an hour going over all the bills and what we should owe. She understood and we both agreed on what we should owe. She said that she could not make the changes, that it had to be done by a supervisor and he would call with in 2 hours. Of course he never called and our service was turned off the next day. So I called explained the whole situation and the woman on the phone was extremely rude, she then put the supervisor on the phone and he was even worse. Accusing me of lying and saying that I was trying to not pay my bill. He said that he had no record of any of the stuff I was talking about so he could not change anything. I cancelled service and am so glad I did. When I called my old company they were so happy to have us back that they are paying $300 of our Comcast bill :)
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ID
#430612 Review #430612 is a subjective opinion of poster.
Location
Palmetto, Florida
Service
Comcast Bundle

Comcast and Xfinity Signature Support is HORRIBLE

On March 26, 2013, I had issues with my email account. After trying to troubleshoot the problem myself, I gave up and called Comast. (Outlook kept giving me a pop-up message that the issue was with my ISP.) I called Comcast that day and asked about getting technical assistance and I was told that I’d need to call Xfinity Signature Support and talk to them. I called the number (877-480-1344) and spoke with a service representative. (I didn’t get her name.) I was told I could get support, but I’d have to sign up for a monthly plan for $14.95. I really didn’t want to do that, but she assured me I could call and cancel the service at any time and I’d be prorated the charges. I agreed and she put me through to Bill, who helped me with my issue. The issue was resolved and I later called and cancelled the service. My bill came and I found two charges on it. One charge was for the prorated Help Desk fee and there was a second charge of $39.99. The $39.99 charge was for a “Help Desk Enrollment Fee”. This fee was never brought up during my initial call back in March. I felt it was unfair Xfinity Signature Support was assessing his charge, so I called to voice my complaint on May 23, 2013. I was on the phone for a total of 40 minutes – a combination of being transferred around and being on hold – and was told by the service rep that they needed to escalate my issue to a supervisor and that I would get a call back in 24-48 hours. I never received a return call. On May 30, 2013, I called Xfinity Signature Support back. I told them about my issue and that nobody ever returned my phone call. The service rep I spoke to that day told me that the charge would be removed and I would not need to pay. I considered the case closed, until I got my next month’s Comcast bill. The $39.99 Help Desk Enrollment Fee was still on the bill. On June 24, 2013, I called Xfinity Signature Support. I told them I had been told the month before that the $39.99 charge had been removed from my account. The service rep I spoke to told me the charge was still there and that the issue needed to be escalated to a supervisor and I’d receive a call back within one-two hours. I received a call back one hour later from a supervisor, but I got disconnected during the call and had to call back. I asked to speak with a supervisor (after being put on hold for 15 minutes) and was informed that they could find no record in their system of my initial call back on March 26, 2013 when I initially purchased the service. The rep told me that they would have to have a supervisor call me back in 24-48 hours. I never received a call back. On July 3, 2013, I called Xfinity Signature Support. I spoke to a service rep named Erin and she said, according to their records, that the $39.99 Help Desk Enrollment Fee had been removed from my account. (She said there was a note in red font on her computer saying this.) She transferred me to customer service so I could get confirmation from them that I would not be charged $39.99 on my next bill. This exchange with Erin took 30 minutes. She transferred my call and I was disconnected during the transfer. I called back and got transferred to Billing. I spoke to Mark, and he said there was no record in my account about the $39.99 being removed. I asked to speak to a supervisor and he told me to call Comcast directly and talk to them. I called 651-222-3333 and talked to Cy. He told me that the he couldn’t help me and that I needed to talk to Xfinity Signature Support. On July 4, 2013, I called Comcast. I explained everything that had transpired up to this point and expressed my displeasure over the run-around I’d received at Xfinity Signature Support. I was told Comcast couldn’t help, since this was an Xfinity Signature Support matter. I spoke to Giovanni, who told me to call Xfinity Signature Support. He transferred me there, but I just got caught in an endless automated loop – I think because they must have been closed for the July 4 holiday. On July 10, 2013, I called Xfinity Signature Support and got stuck in their automated phone loop again. I called Comast and spoke to someone in billing named Sai. Sai was a HUGE help. He told me he was so sorry I had gone through everything I had. He told me that I could pay my entire balance ($174.28), which would include the $39.99 Help Desk Enrollment Fee, and that he would then credit me the $39.99 on my next bill. I agreed and made the payment. He gave me a confirmation number and was the first helpful person I spoke to in almost three months. I think Comcast and Xfinity Signature Support have ABYSMAL customer service. I figure I spent at least four hours of my time on the phone trying to get refunded for a fee I never agreed to pay and was never informed about when I signed up for the Help Desk service. It’s extremely frustrating because Comcast is the only cable provider in my area, so I’m stuck with them. I think that because they know this, they don’t feel the need to provide decent support or take care of customers. I give Comcast a “fail”.
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6 comments
Anonymous
#951990

Out of all the things you could complain about Comcast you are partially at fault here as well. I worked for SDC (Support.com/Xfinity Signature Support).

The comment on 12/31/13 couldn't have put it any better. Comcast is an ISP which stands for an Internet Service Provider, they are not a tech support company and your expectations seem to mix the two up. If you have equipment that has hardware/software issues that could be blocking/limiting your connection its not the Internet Service Providers job to probe and fix the issue on your hardware. If they can verify that the signal to the house is good and there leased equipment is up and online there is little to nothing they can do.

When my gas clothes dryer goes out I don't call the gas company because my gas stove works just fine. So why would you call your ISP if your not getting e-mail/internet when the online light is on your modem? You could call them to see if the email servers are up and if there is any jitter/packet loss on the connection but aside from that good luck getting free tech support from your Internet Service Provider.

Your issue is a clear billing issue with SDC/XSS. Billing department was outsourced and was done by overseas people and Tech Support was done by North American techs at the time of your consult which could explain the lack of communication.

The $39.99 charge was standard and put in place for your type of calls (One use). You 4+ hours on the phone to get the $39.99 charge reversed got you a deal on a 30min consult to fix an issue that didn't have anything to do with Comcast. To speak to a legit North American tech for ~1hour is going to cost you much more than the $14.95 you owned up to. If you would have kept going on I think the bill would have been around $220 a year.

For someone who couldn't figure out how to configure an email client properly and figuring out that its something your Internet Service Provider should hold your hand through, $220 is a fair price for an unlimited service given by North American Techs that not only fix e-mail issues but take you through system optimization, virus/malware removal and diagnose and make hardware recommendations.

Instead you rather have this service that was 100% optional (and sometimes cheaper if you got lesser packages) get tacked onto EVERYONE in a watered down system that doesn't include virus/malware removal and the enjoyment of using one of the worst leased pieces of equipment ever given out by an Internet Service Provider.

Anonymous
#766612

Nobody works for free. Xfinity Signature Support was actually Support.Com, and that's why you had to pay extra.

Comcast makes sure that the internet coming into your home drop is solid, just like the water company makes sure that the water coming to your water meter is solid. Comcast includes support for your modem, inside your home, unlike the water company. If a pipe breaks in your yard, your faucet drips, or your toilet doesn't work that's your responsibility. You have to pay extra for a plumber, and possibly an outdoor line dig and repair or indoor parts replacement. That's how Comcast works. If anything on your side of the modem breaks, it is your responsibility, not Comcast.

Thanks to reviews and pressure from folks like this, Comcast has decided to include home wifi in the cost of service, at the same time raising rates and capping data across the board.

While Support.com used to take care of your personal router, broken browsers and other OS issues, viruses and malware and diagnose hardware issues, all for a reasonable fee provided by North American technicians working remotely so service was immediate, thanks to posts and pressure from folks like you these technicians are largely laid off now. Reviews like this put good people in the unemployment line and gave Comcast even more leverage to charge you more and further restrict your options while disguising it as an appeasement.

Comcast decided https://signaturesupport.xfinity.com/ to include wifi support as long as you pay a monthly lease for a *** wireless gateway of their choice. They still do not support any of your personal equipment. They also decided to cap your monthly bandwidth.

And now you cannot get Xfinity Signature Support at any price, and Support.com is laying off people. Comcast is also mandating bandwith caps. Pony up, or get cut off on a monthly basis.

Happy yet?

Anonymous
#761560

Waaaaaaa, Freakin' cry babies. Get over it and pay your bill. Yopu took the chance so shut up and pay!

Anonymous
#743772

The same thing with me. I spent 1 hour on the phone being transferred to so many departments that couldn't help me.

I was double charged for the help desk of 39 dollars. I complained to them for four months and still they disconnected my service for a measly 39 dollars that I didn't owe them.

I finally paid it to restore my service. I AM TRYINING VERIZON.

Anonymous
#739669

Date: 11/8/2013. I just got of the phone with a so-called tech.

who said he has been working as a tech. since 1986; however he was completely unwilling to help me with an issue that has been going on for days.

He wasn't even willing to access my computer to understand what I was refering to; so now I don't know what to do eccept shut-down my PC until I can maybe sell it'if I can't get the help I need,being a fairly new user. Thanks for allowing me to express my greavences.

Anonymous
#682967

I had the same experience with Comcast, they have the worst customer service I've ever dealt with, I fill your pain, Im ready to switch my cable to an honest cable company, if other cable companys had on demand I would have left along time ago. I don't recommend Comcast to anyone.

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ID
#430596 Review #430596 is a subjective opinion of poster.
Location
Newport, Minnesota
Service
Comcast Service Transfer

Comcast - Poor customer service

Comcast has terminated my service do to a past due amount on my acct. But with that said, the past due balance was an acquired fee of a home security system that was on free trial for a month and if we didn't want it to have it canceled with no associated fees. We canceled the service back in Feb and assumed everything was ok until I saw two additional charges of almost $200 ea after that. It finally took until July for a customer service rep to go over our bill with us and explain how our acct was credited the charges, ect which then made sense what their billing department had done. The originally gave us a lump sum credit back in Jan but didn't tell us that the credit was for the two months service that we will be getting charged for at a future date. So when we saw two additional months of home security charges on our bill we didn't pay for that portion assuming they would be then giving a new credit for each one. Now I have a sky rocketing Comcast bill and they terminated my service from all this. Its a shame that with countless hours/days of phone calls for two months to Comcast that no one could explain this to us properly so we understood what they had done on our bill otherwise we would have agreed with the charges back in February when all this started and not acquired a huge past due balance (thinking they owed us a huge credit). The gentleman that finally sorted it out for us could only apologize for the prior customer service. The following morning after thinking we were making some headway with Comcast after that phone call, they terminated our service and want to charge me a fee to re-activate. Called Comcast back again after service was terminated to try to work something out with them and the most the customer service rep said was "we have the ability/right to terminate you at anytime". Now no one will work with us for payment arrangements. What jerks!
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ID
#430593 Review #430593 is a subjective opinion of poster.
Location
Pittsburgh, Pennsylvania
Service
Comcast Bundle

COMCAST IS AWFUL

Where to begin. We were moving and we requested Comcast to take back their equipment. They gave us the choice of getting mailed out boxes with pre-addressed labels on them or sit at the drop off station for god knows how long. Obviously we chose to mail them back. Now of course Comcast lost one of the packages that contained their receiver and wanted us to pay for it. When my wife refused and asked them politely to look harder, they complied on the phone but we got a collection notice a few weeks later. Strangely enough this happened to me 13 years ago. The only options with Comcast is pay for their mistake or get your credit ruined. Thanks COMCAST!
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ID
#430569 Review #430569 is a subjective opinion of poster.
Location
Grand Rapids, Michigan
Loss
$116

Comcast - NOT TRUSTWORTHY! WE WERE SCAMMED

Update by user Aug 18, 2013

Well it is now almost end of August & nothing has been accomplished with Comcast, the more we complain, the more our rates seem to go up! No kidding!

Our bill was always 149.57 - then jumped to $197.00 for equipment we don't have, not taken off bill as promised, now I learn we have not had Internet service for almost 3 weeks, I am out of town & my husband has been away on business & we have no Internet service, but get this Our Bill is now a whopping $500.00!!!!!! When I call they tell me I have to be home, I don't have to be home to discuss a billing issue, my husband has cld numerous times & gets placed on hold for an hr to hr & 1/2, still have not got Internet at home, or any of our issues fixed! The more you complain to Comcast, they raise your bill!!! There is Absolutely No Way our bill can be $500.!!

In 2 weeks I am making trip into office with all our bills, all the charges they have on there for services & equipment we don't have, all our bank statements of payments we have made & they will either FIX our billing ISSUE & get our Internet back & our phone service resolved or we are contacting a Lawyer!! We have given Comcast ample time to resolve issues with us & make things right, but this company is a down right Fraud!!!

Original review posted by user Jul 18, 2013

We were guaranteed our same phone # if we bundled our service with Comcast and got their Voice, we said we would do this only if we could keep our same phone # as we have had it for over 20 yrs, we were GUARANTEED again, so we did this, Tech arrives gives us a different #,We told him No that's not our #, he called office they said Century Link has not released the number yet, wait a few days or You call them! Tech could not get out of our house fast enough after speaking to the office, he didn't even advise us on how to use the Voice system. Its not our job to call Century Link, that's Comcast & should of been taken care of before any install was made. We call Comcast back, was told, you never filled out proper papers to have # ported, you have to fill out the papers, No One ever told us about any papers, then we are told, Your Number cannot be ported anyway, sorry but we cant do anything for you! We were lied to and scammed about this so a sale could be made. No one from Comcast has rectified this situation nor do they have any intent on doing so, they say they cant help. DO Not Believe anything Comcast tells you or guarantees you, they do not and will not live up to any offers or guarantees they give you. Now come to find out, we have 2 home phone numbers, our old number rings and asks you to leave a message with our answering machine, only we cant retrieve messages, it is still registered to us, Comcast did not do a Thing. They did not follow thru with having number ported, contacting Century Link, they did nothing but scam us and take our monies! BEWARE
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4 comments
Anonymous
#766614

It is ABSOLUTELY your job to call Century Link. That's YOUR account, not Comcast's.

Comcast can't tell Century Link to move your services any more than your disgruntled ex-spouse, hormone riddled teenager or annoyed neighbor.

It is your personal responsibility to liaison and oversee this transfer, with all appropriate documentation in order on the part of all parties.

Anonymous
#766678
@PissedConsumer766614

Ok Mr/Mrs Anonymous which I suspect is a Rep for Comcast, you sound just like one or some political KNOW IT ALL! No I REPEAT,NO ITS NOT OUR RESPONSIBILTY TO DO COMCAST'S JOB!

Comcast told us they took care of everything - we were to do NOTHING! Our RESPONSIBILITY TO OUR ACCOUNT IS TO PAY OUR BILL, NOT DO COMCAST'S JOB! If Comcast cant tell Century Link to move the service then Why Do they Claim too? COMCAST CLAIMS CUSTOMER DOES NOT HAVE TO DO A THING, THEY WORK WITH CENTURY LINK TO OVERSEE THE CHANGES!!

COMCAST LIES, MAKES FALSE STATEMENTS AND CONTINUES TO DO SO!

PLEASE KNOW ALL THE FACTS BEFORE STICKING YOUR KNOW IT ALL NOSE IN THIS!

Anonymous
#691403

We were contacted by Corporate office, she told me to explain everything we were told, so I told her & she couldn't believe what she was hearing & told me we were indeed lied to, that our number could be ported & she would contact a company called NASR as if anyone can port a number they can & will, she told us Do not disconnect from Century Link yet & she would get back with us in a few days, well its been over 2 weeks & no word from her & NASR, or Comcast again!! So here we are paying for 2 phones lines!

Then I happen to check our Comcast bill & we are being billed for equipment we don't have, so I contact Comcast they told me well you picked up 2 Dvr receivers 2weeks ago, I said No we didn't, a lady cld me & said we will adjust your bill but it will take 2 billing cycles, we still have to pay for this equipment they put on our acct or will disconnect our Service even though we did not have their equipment, Comcast is sneaky & NO GOOD, & we are Done with their lies & sneaky billing. My advice to anyone thinking of getting Comcast - DON'T, you will be VERY SORRY!

They have got to be the worst Business around. JUST BEWARE!!

Danice
#691230

Typical of this company. They dug up my yard.

Prior to that they ran a temporary cable in my back yard and left it that way for 1yr, must have cut it 12 times with the lawn mower. What made them bury the cable I ran into the techs in my back yard and asked them what they were doing, they said they were repairing the line, I asked you didn't even knock on the door and ask permission to come through the yard, the funny thing was they said they can do what ever they want comcast owns this area of the property. I said really they said yes. I said okay get off my property :( , they said they will call the police, I said do that.

They never did, so i said i will do them a favor and call the police. which i did, the police arrived and i told them what the issue was. They enforced not allowing comcast on the property. That ended with the cable crew supervisor stating he will have the cable buried.

They sent out a crew with a backhoe whom promised to fix everything back the way it was... lies lies lies. It been 3 months with rocks dirt and weeds no sod.

I've been on the phone with them more than 6 hours during the evening to get them to fix it. They are truthfully the worst company

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ID
#430568 Review #430568 is a subjective opinion of poster.
Location
Lehigh Acres, Florida
Service
Comcast Internet Service

Comcast - No explanation

After discontinuing TV service with Comcast and only using their phone and internet, I have seem my monthly billing actually increase approximately $10.00 per month. It is now the same rate as when I was subscribed to their cable TV service, even though I only have internet and phone service. After spending 7 hours combined time on the phone with their "customer service" joke, I was told that my bill had actually decreased according to their records! I asked if they were using government math, because originally I paid $90.00 per month yet my most recent bill was $140.00. Their explanation was that it had only gone up a "little" but there was no explanation as to why it went up at all!!!
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1 comment
Anonymous
#766618

It went up because you dropped the bundle deal.

ID
#430561 Review #430561 is a subjective opinion of poster.
Service
Comcast Internet Service
Loss
$50

Comcast - Inconsistant billing

TV & Internet service - Each month our bill is a different rate. When calling customer service you get a new excuse for the inconsistant billing. Very costly for the slow internet service and I have never had such poor service. TV channels lock up, cable internet doesn't have consistant service. For the money paid this is a joke. I wish there were a meter on our cable and internet service just like electricity, this way, everytime you loose service, we would not be charged. We will be leaving this provider soon and go without TV because we are tired of watching commercials...It's time to start reading books..
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1 comment
Anonymous
#766619

If your services are completely down for your area, you can get a per day credit on outages.

If your area isn't down, it's just you who are down, then you need a truck roll and should call for one.

However, if you read more by putting off calling for repairs or credits then I encourage that procrastination.

ID
#430557 Review #430557 is a subjective opinion of poster.
Location
Houston, Texas
Service
Comcast Tv Service
Loss
$160

Comcast - Told to go somewhere else

I kept seeing commericals about the low bundle package for Comcast. I have been a customer of Comcast for over 10 years so I called to see if I can get a lower rate. They told me that I could not get the advertised price because that was for new customers. I was also told that if I dropped my landline I would end up paying more than the already $250/month bill. So I said that if I dropped Comcast and went to someone else (Fios) I can save over $100/month. They said, "Go ahead". So the next day I called FIOS and was hooked up within the week. When I called to cancel Comcast (Best call I ever made), they asked what it would take to keep me. I told them I tried that and they should listen to the recording of the conversation. I will never go back to Comcast. I am extremely happy with FIOS and I'm saving a little over $100 month for the same options!
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ID
#430528 Review #430528 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania
Service
Comcast Bundle

Comcast is Terrible!

I ordered my service over the phone because for some reason it would not allow me to do it online. The person that I spoke with was nice and very willing to help. I asked him specifically if I had a deposit ($150.00) and he said no. He said that he ran my credit and it was fine. This was on May 8th 2013. I moved into my apartment on May 15th. The technician never showed up, so they called someone else. They promised to give me a $20.00 credit for the initial no show. I had to call a technician out there at least 3 times before it was finally fixed. Then around the end of May, I recieve my first bill. The bill was almost $400.00! They added on the deposit amongst other things. I kept calling them asking for them to remove it. They kept saying that could not. I told them that if all of their conversations were recorded, then they need to listen to my conversation on May 8th. I clearly asked if there was a deposit. All in all, I went around and around with Comcast for 3 weeks about this deposit. The people that I was talking with kept transferring me to various people or kept telling me to give them 5 business days to review the recording. That last call I had enough and absolutely refused to get off of the phone until someone helped me. In the end, nothing ever got solved and I definetly do not reccomend Comcast, if you have a choice, unless you have money to throw away!
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ID
#430522 Review #430522 is a subjective opinion of poster.
Location
Suitland, Maryland
Loss
$200