Show reviews that mention
service customer service customer phone internet cable bill problem people account
Filter review

Comcast Turned Off My Phone For No Reason

This is simply an ENORMOUS complaint about all aspects of Comcast and its so-called “customer service”. Last week, my phone service mysteriously went out. After two calls taking about 30 minutes each, the service rep and I tried to reset the service with the router and modem. Nothing worked so a technician was scheduled. The rep was so embarrassed by the fact that no appointments were available until the following week so she “escalated” the call and said someone would hopefully be calling me from “dispatch” to schedule an appointment the next day. (This was also done because my 88 year old mother lives with me and relies on the Life Alert system that works through the phone system to call for help when I am not home). The next morning, since I had not received a call and I was concerned about my mother, I called again and spent another 30 minutes plus call getting someone in the Phillipines, who clearly could not help me. I called again and finally reached someone in the US who basically said the same thing as the rep the night before. I would be hopefully receiving a call from a tech or dispatch to schedule something that day. Well, later that day, when I returned home I found out that a tech had come by (please note there was NO PHONE CALL) and that he had tried to turn the phone on but had found out that the phone had been turned off due to non-payment. Hmmmm. I had paid my bill and my internet and cable were still on. What was going on? Of course, the next morning I called again, for another 30 min plus phone call just to get someone (a so-called “supervisor”) who can actually do something. I was told that my phone service had just been turned off by Comcast. Yes, the number that I have had for about 5 years is now gone and, please understand, that it has taken 4 days just for Comcast to figure this out!!!!! Whew. So, they gave me a temporary phone number and told me they would be getting my old number back. Someone came out Friday to get the temporary phone number working. The supervisor I was working with, David Wright, said he would call Saturday to make sure the phone was on and meanwhile he would work on getting my phone number back. (Again, a tech showed up with no phone call even when I was again told I would get a phone call first). Well, come Monday I hadn’t heard anything so I called David, repeatedly. Left message after message until finally, on Thursday, (10 days after my phone had been turned off BY COMCAST) I just gave up and called the 800 number again to go through the horrible experience of starting all over again to get someone who would actually help. So, 30 plus minutes after calling I get another “supervisor,” Marty Hernandez. She is apparently, turned off by my frustration and leaves me on hold for 15 minutes or more at a time while she “escalates” my problem and tries to get my phone number back. Yes, my phone call with Marty Hernandez was over an hour long while she offered absolutely no empathy and treated me like dirt. In fact, Marty Hernandez treated me so badly that she inspired me to take even more time out of my life to sit down, write this letter and distribute it. No one else in this drama treated me so badly and motivated me this much. Also, she told me that, apparently, David Wright never did anything to get my number back? This is very disheartening as he was the only person in all this who acted like he cared and made me feel like I was more than a pain in the rear. I truly thought he would be the one to fix my problem. What a huge disappointment. I would work harder at editing this but I’ve already wasted literally hours of my time fixing a problem that Comcast caused. I want to know how Comcast plans to keep my business with customer service that is a complete disaster. I want to know what Comcast is going to do for me to make up for my frustration, lost phone service and lost time. They made a huge mistake then treated me like dirt. What’s that all about? So, I wonder what will happen next? Will Marty Hernandez actually give me my phone number back? Will she actually call me back? Hmmmmmmm. Who knows? Not I!
View full review
ID
#392721 Review #392721 is a subjective opinion of poster.
Location
Sullivans Island, South Carolina
Service
Comcast Internet Service

Comcast - Horrible service

Paid my bill over phone service. Shortly after my cable was disconnected. Called for support and was told there was nothing they could do that I would have to visit their business office to get it restored. If you have another option for television and Internet service do yourself a favor and choose their competition. Worst company I have ever dealt with. First thing I do is to visit their business office to return their equipment. What do they care I'm just one customer. Guess I'll see what Centrylink has to offer. One of these days these huge companies will wake up and no one will want to do business with them. I guess at that point they will miraculously come up with a way to actually provide a service customers can count on.
View full review
ID
#392666 Review #392666 is a subjective opinion of poster.
Location
Country Homes, Washington
Service
Comcast Internet Service
Loss
$250

Comcast customer service sucks

Call at 7 cable out. Tell you they will send signal but wait a hour before you call back (BS!) Call at 8 told high volume of calls and disconnects you. Call at 8:30 on hold again forever then says transfering you to a agent rings then disconnects which happens twice. Now it is 9:00 and finally after holding 15 minutes I am told need a new box go pick it up myself or wait till Saturday at 5PM to get a service person. With a 11 year old and elderly mother who is home all day that is what I want to do wait till Saturday. Ask to speak to a supervisor as I have been a customer for 9 years you would think they could do better. Oh yeah did I mention after holding another 10 minutes for a Supervisor I was disconnected. Comcast customer service sucks and gets a big fat F for service. Glad I didn't switch my internet over to them1
View full review
1 comment
Anonymous
#723603

RECENT COMMUNICATION WITH COMCAST

I originally contacted your service on September 27, 2012

I moved to a new residence in XXXXX on September 1, 2013

I placed a disconnect/reconnect order, scheduled for September 3rd, 2013. I was told to bring my "triple play" hardware with me, as all that is required is a quick reconnect.

What was supposed to be a 10 minute exercise ended up taking two hours.

The result:

A "new" converter was installed, done at the discretion of the installer This deviated from my understanding about what was to occur.

The old equipment was left behind......... I started getting dunning calls about the equipment.

The telephone service installation service was never completed (still no phone service, on September 30th)

On September 10, On demand and DVR service became unavailable. We called, stayed on hold and was told that the Xfinity platform had crashed but was "coming back up" Press the green button for 10 seconds and it should work"

On September 14, None of the events I had setup for recording actually recorded. We called, stayed on hold and was told that the Xfinity platform had crashed but was' coming back up" Press the green button for 10 seconds and it should work" Are they reading from a script?

On September 19, again none of the events I had setup for recording actually recorded. I called, stayed on hold (for TWO HOURS) and was told that the Xfinity platform had crashed but was' coming back up" Press the green button for 10 seconds and it should work". IT DID NOT

On September 21, same thing, (no recording or playback, a two hour thirty minute hold time)

Calls to your billing group have been useless, no satisfaction.

For the $2900 or so I have paid you over the last 12 months, something has to change.

I need a -phone call, from the regional manager of the Massachusetts region.

I want the installation cost completely refunded to me.

I want a conveniently scheduled time for a Comcast employee (not a sub) to come to my home and complete the installation.

Unless I hear from the regional manager mentioned above, by phone, no later than Wednesday, October 2nd., i will make other arrangements and buy my service from one of your competitors.

I'm at the end of my patience and am hoping someone within your organization cared enough about my business to react to my request.

Frank Costello

ID
#392618 Review #392618 is a subjective opinion of poster.
Location
West Palm Beach, Florida
Service
Comcast Internet Service
Loss
$100

Comcast - Idiots

Comcast has gotten too big. Lousy internet connection. Rates keep going up for bad service. Went to the the retail outlet to submit letter to allow me on the account. Doesn't work when I get online. Go to get the name changed on the account and I was told I didn't need any additional paperwork, another wasted trip. I need more paperwork. They want me to bring the divorce papers, name change, death certificate, etc. They suck. Switching ASAP to Direct TV but I hear they have signal issues. Antenna signal got fuzzy and lost reception in Ocean City during heavy wind.
View full review
ID
#392555 Review #392555 is a subjective opinion of poster.
Location
Gaithersburg, Maryland
Service
Comcast Internet Service

Comcast - Worst customer service ever

In brief: -I bought a modem that was included in a list provided by Comcast with approved modems. Result: That modem was not the right one, technician end up installing one from them and I had to pay the monthly fee -One day after the internet was connected it stop working -Report made by phone and an appointment was agree in 5 days. Technician never show up, what is worst, when I call it was as if I have never made any appointment at all. - I want to cancel the service and get my money back. Here I am in a rolling coster. More or less 10 phone calls with a waiting time of 15 minutes each with no results. Each time you call is like starting again. -After much effort I was promise a total refund and a confirmation email -The check never arrive, neither the confirmation email. I am very tired and frustrated. I stop. -Two months later instead of a check I got a BILL, yes a bill. For 50 bucks!! in addition of what I already payed they want extra 50? Its crazy, really crazy. -I call and they gave me a deal, I don't have to pay the extra 50, Ohh! thank you Comcast, and they don't give me my initial payment back !! Ohh so generous: Thank you COMCAST!! My advise: Look who is giving media service for years, look in the streets and see what company are the vans you see. There is only one service that is worth your money and is not Comcast. Good Luck.
View full review
ID
#392315 Review #392315 is a subjective opinion of poster.
Location
West Palm Beach, Florida
Service
Comcast Internet Service
Loss
$200

Comcast - Charged for service call when customer svs could not diagnose

Called Customer service 3 times in one day to state TV had issues with black bars. First customer service said it was trouble on the line and would be fixed. Then I called a second time and they troubleshooted it and could not fix it. Third time they did same troubleshooting and said a Tech had to come out to replace the cable box. The tech came out and said I did not need a cable box and pressed something and said it's fixed but I would not be charged the service call. NOW I get a bill for 34.00 for the service call and call customer service and they said that the charge goes thru because the Tech never stated that he would not charge me. Manager returns call and said Too bad, charge stays.
View full review
ID
#392032 Review #392032 is a subjective opinion of poster.
Location
Revere, Massachusetts
Service
Comcast Tv Service
Loss
$34

Comcast - Rep lied about services then they wanna charge $6000 to cancel

In summer 2012, a Comcast representative came in to sell us their services. At the time, we were happy with our services for phone and internet but they were expensive. He came in and said that he could provide all of the same services for less money. I provided him a list of services, which included domain and web hosting and fax to email. He also stated that I could cancel at any time. The first two times a tech came out to do the install, he could not do so due to some type of coordination problems. Finally, on January 11, 2013 the services were installed. However, the website services and fax to email that he promised were not compatible with the Comcast system. I called to have the services cancelled today, and was told that the contract I signed had a lot of info that differed from what this Representative told me. We were lied to by our rep. There was a "36 month term" scribbled in the lower corner of the contract. They want us to pay over $6000 to cancel when they could not even provide us with the services the guy promised.
View full review
ID
#391963 Review #391963 is a subjective opinion of poster.
Location
Atlanta, Georgia
Loss
$7000

Comcast On Demand show plays scenes in wrong order

Has anyone noticed that Comcast On Demand plays the scenes from "The Bible" miniseries episode 1 in the wrong order?? I already watched it air live on the History channel, so I know how the episode goes, but I just now went to On Demand to re-watch the episode with my mom. We arrive at a commercial break, just after Abraham has been asked to sacrifice Isaac, then, when we return from the commercial break, suddenly Moses is invoking plagues on Egypt?! The next commercial break arrives, then once the show returns we are back to Abraham proceeding to sacrifice Isaac. Scenes follow in normal sequence from there until we reach the point just before Moses is actually supposed to begin the plagues. Next commercial break, show comes back, and we've skipped ahead to the scene after Moses has invoked plagues on Egypt, since that whole series of scenes was already awkwardly misplaced and shown earlier on. They flipped-flopped two portions of the episode!! Has anyone else noticed this? Is there a way to get it fixed? Not sure if this is the case for episode 2 as well. Who at Comcast do I need to notify? And how?
View full review
2 comments
Anonymous
#625551

I am betting every provider had the same problem because the video onthe vod is provider from the server of the channel airing the episode it is best to contact the affiliate. I do not know who aired the program but for example if it was the history channel you woyld want to contact them as they are the provider of the video.

Comcast, dirctv, dish , verizon or anyvother company just allow you access to the video and server. They are just a messanger they did not write the message

Anonymous
#625055

it's like that on the direct tv vod too. we were very confused as we didn't get to catch it on a regular airing.

View more comments (1)
ID
#391908 Review #391908 is a subjective opinion of poster.
Location
Mechanicsburg, Pennsylvania

Comcast - Unburied Cable Line

It has been since Decemeber 2012 since someone from comcast have come bury cable line it is now March 2013. The cable box is unfortunately in my yard and one or two things will happen comcast can come bury the line or my lawn mower will cut the line in half, and when this happen I'm not responsible. I have read horrible forums for Comcast and I'm most thankful that I do not have this service with this company. I am available to speak with someone from comcast so please feel free to contact me with any questions for this matter.
View full review
1 comment
crqvindee
#620843

I had a similar problem at my curb with cables sticking out. Called and told them someone tripped over them and they could be sued if injured. Someone came and fixed it very quickly.

ID
#391614 Review #391614 is a subjective opinion of poster.
Location
Stone Mountain, Georgia

Comcast - WORST SERVICE EVER

I have been on hold for over 1 hour and then transferred 6 different times and they have people that cant speak a bit of English and if I was upgrading they will help me but but because I am making changes they cant help me! I am displeased with the Comcast customer service representatives....been on hold and still no help!! I am so upset and will never recommend no one to this company and the hours show 24/7 but you can never get through to anyone because no one wants to help and do their job. Very Disappointed!
View full review
ID
#390992 Review #390992 is a subjective opinion of poster.
Location
Elizabethtown, Kentucky
Loss
$150

Comcast - ***

Im a new customer with comcast and as of now i wish that i should went with att.Someone say they came on monday and no one never showed up,so i get a phoneca call saying someone will be there on march seven,and now they saying someone will there on Monday.Comcast is full of *** and ibwill never refer them to NO ONE.XOMCAST THIS IS A *** UP WAY TO START A NEW RELATIONS.My sister law ti me to call somebody else but u didnt listen,now i reget call comcast because i just move in and i cant watch the DUKE NORTH CARLIONA GAME ON SATURDAY.IF AND ONLY IF THEY CAN GIVE ME MY SERVICE I ASK FOR;I KNOW IM GIVING THEM THE FINGER REAL QUICK.
View full review
ID
#390935 Review #390935 is a subjective opinion of poster.
Location
Lawrenceville, Georgia

Comcast phone customer service is the HORRIBLE, HORRIBLE, HORRIBLE

Comcast reps are the worst ever. They must get people that can speak & understand English. You think there getting your problem but 12 phone jockeys later I'm back at the start. 2 days trying to communicate is ridicules. After that it resulted in one of them enrolling me in a service program I had no intention to add. Different bill amount every month, i don't get it. Very frustrating. Sad, sad company. My 3 neighbors have switched to DISH, I think I'll be right behind them. Can't be any worse than getting bounced around in the Comcast phone jungle where no one can get you the answer so they pass you on to the next uninformed csr.
View full review
ID
#390723 Review #390723 is a subjective opinion of poster.
Location
Howell, Michigan
Service
Comcast Bundle

Comcast - Service Failure

Unfortunately, we moved to a home that only has comcast on the entire street.After over a month for them to finally spend a day out here to get our service going; we did not receive the extra movie channels promised for the poor service, but the supposedly wireless that is so outstanding, absolutely stinks! We had a box go out, which was to be delivered; after a day later it was, but the cords delivered with the box, don't go with the box, or our TV. SO again, we still can't watch the tv.... Not happy at all!!!
View full review
ID
#390688 Review #390688 is a subjective opinion of poster.
Location
Atlanta, Georgia

Comcast - No phone service after a week

Have been waiting for over a week for our phone service to get connected! Cancelled our Centurylink phone service. Comcast said they would disconnect Centurylink and connect the Comcast service and this would be a transparent transition. Yeah, right! We haven't had phone service for a week now. Every time we call, they say it'll be connected within 24 hours. Still waiting and waiting. Thank heavens we have cell phones. What lousy service. In addition, my husband made an appt for Monday morning, they never showed. When he called, they said there was no appt on the books. My husband wrote it down at the time the appt was made - he did not make a mistake. At the time they were supposed to be here, they were also going to train us on using the DVR as well as hooking up the phone. So instead of hooking our DVR's and giving us training, they shipped the DVR to us and told us to train ourselves! WOW. Maybe we should have stayed with Centurylink!!
View full review
ID
#390637 Review #390637 is a subjective opinion of poster.
Location
Eagan, Minnesota

Comcast - *** Service

I got a cable, internet, phone bundle through comcast. Too bad none of the *** works. I pay monthly for internet but my internet is constantly down. I have to reset the box everytime I want to go online and sometimes that doesn't even work. My telephne doesnt work either. It shows the person that I am calling them but when they pick up neither of us can hear anything. The cable works most of the time but the on demand almost never works. I have tried to have people come to the house to fix these things but either noone shows up or they dont fix anything. One time they sent someone who got in a cursing fight with the guard at the gate (because I live in a gated community) and then they just left. Supposedly they give you $20 off your bill everytime an appointment is messed up but their billing department is the only department that can do this and they have limited hours and noone ever picks up. I got a letter saying I will get free Showtime for three months due to all my complaining -- would have been nice if the showtime actually worked... Wish I could go somewhere else but my community has a contract with Comcast that they are the only provider we can use. Thank god I am moving soon. I may just cancel services anyway and go without-- Its not like anything works anyway.
View full review
ID
#390498 Review #390498 is a subjective opinion of poster.
Location
Atlanta, Georgia
Loss
$450