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Comcast - horrible customer service!

I have split services between ATT (cel phone/land line) & Comcast (TV/internet). I live near the water and my home cel connection is intermittent and requires ATT's M Cel to transfer the call to cable (Comcast) to have steady cel connection. ATT has bent over backward to help me. Ultimately, it appears as if the internet connection is breaking periodically which causes the M Cel to reboot (takes hours). Comcast makes it impossible to get to an intelligent tech person to help investigate this problem (Indians that use scripts, promises to call me back that never happen, text chatting with idiots that "can understand how I feel" but refuse transfer me to someone who can help me over the phone. This is a complex problem that requires advanced tech. Don't believe a word about Comcast and their responsive customer service. Their fees keep going up and the customer service is insulting. ATT is vastly better and you can get to a state side tech who can get it done.
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ID
#437849 Review #437849 is a subjective opinion of poster.
Location
San Francisco, California

Comcast - Missed appointment - retaliation internet disconnected

I had an technician not show up for an appointment. When I called to say he hadn't shown up, about 20 minutes later my internet modem was deactivated. I got a call from someone saying they would not come back out to do the phone install because I was not home. I was home all day - they had some story that some unnamed person told them I was gone and it was my fault and I should not have picked that appointment time, and then hung up on me. The truth is COMCAST picked the appointment without even telling me. I called to complain about the person who hung up on me and was told it would take TWO WEEKS to find out who that person was. I got another person on the phone, and they told me the person in 30 seconds. So they lie, rude to customers, retaliate on customers, and just don't care. It has been two days and I haven't heard from anyone, I keep calling and they keep giving me "incident numbers" and saying someone will escalate my install and contact me. NOTHING. I called support for internet service and was told my modem had to be reactivated. I pulled the logs from the new modem, and a signal was sent shortly after my phone call to complain to disconnect my internet service.
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ID
#437511 Review #437511 is a subjective opinion of poster.
Location
San Francisco, California
Service
Comcast Internet Service
Loss
$85

Comcast - Deceitful - backup batteries

I had a working model of a cable model with a backup battery (needed in wintertime to get alarm signal out on power outages). All was well until I received multiple letters from Comcast informing me that the old model will not work with some (unspecified) features of their service and that I should call to get a replacement unit free of charge. I did call and did receive a new modem - worked great. But it appeared to have no back-up battery. Several month fast forward - I received an email from Comcast stating that the battery in the modem was low or missing (no kidding!) and that I should call to obtain a replacement. I did and was told that due to Company's change in policy, they now charge owners of new modems $35 for a new battery plus $5.95 for S&H. When I complained they explained that the previous modem was just fine and I did NOT have to switch the previous modem out (with a free battery) and they would not honor my request to cover the cost. I explained that the initial request was deceitful in that it did not seem to give the customer a chance to retain the old battery, did not specify which services would no longer work with the old modem or that the replacement would be w/o back-up battery. Their response was just a do-loop of the same reasoning that they have new policy and an hour and a hold later and 4 customer service reps plus a supervisor, they simply refused to discuss the issue. this was a very underhanded move as it appears that the company effective Feb 2013 decided to charge renters of new modems for a back up battery and they deceptively informed old customers of the need to replace the modem to effectively be able to force people into paying additional $35 + S&H. That amounts to an extortion. Do not switch modems, if you have free battery and try to find alternative, external, third party backup batteries that work with any equipment so protect your investment in that option.
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ID
#437380 Review #437380 is a subjective opinion of poster.
Location
Lakeville, Connecticut
Loss
$50

Worst Customer Service on the planet-Comcast

Cable TV issue never resolved. Phone service blocks insufficient and had soliticitors calling every hour of the day. Internet service not fixed as I could not get ahold of a technician who could help. Last night spent 2 hours on hold to finally get someone who barely spoke English and told me to call back tomorrow during business hours. I got hung up on multiple times after scrolling through the layers of annoying automated prompts. Over 8 hours of dropped calls, wait times, and NO resolution. I was only able to get ahold of a human being who spoke clear English when I cancelled the service. By far the absolute worst company I have ever dealt with- and they do not seem to care of the dissatisfaction.
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1 comment
Miklos
#695754

I usually defend businesses by looking at it from both points of view, but I actually had the same problem every time I called. When I tried to set up my dad's internet I had a huge problem.

It turned out to be the wiring outside my home. I was told the service would be free and was charged $150 for it. My dad reluctantly paid it. Not only that, I was told I would be shipped a dual modem/router for $7/mo and only got a modem for the same price.

He had to pay another $100 for a router.

Then, when I called up for the billing problems and to complain for being lied to, I got hung up on multiple times for no reason! Also, I'm getting tired of people saying the representatives don't speak English if they have any type of slight accent.

ID
#437281 Review #437281 is a subjective opinion of poster.
Location
Pima, Arizona
Service
Comcast Tv Service

Comcast - Worst equipment, customer service

I had dish network for 10 years I have had Comcast for 2 months and have called them more than Dish in 10 Years. My hard drive went out on my brand new receiver/DVR customer service advised me that they could send a replacement but it would cost like $40.00 or they could send a technician out but that would be $60.00. So I had to take it myself to the location stand in line for 20 minutes. They do not care about your time or making things right. Their equipment is 10 years behind dish and direct. They quoted one price but when I got the bill is was 35% higher than quoted. I've had it how does this company stay in business and why was NBC dumb enough to buy them
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1 comment
Anonymous
#703273

We are renting thier equipment and yet they want the custmor to pay for thier repair costs. This is the most crooked company around.

ID
#437187 Review #437187 is a subjective opinion of poster.

Comcast - Internet frequently not working

Our internet would stop working almost on a weekly basis. We would try turning off the router, etc. but nothing helped. Over the course of a year we had a Comcast repair guy come over probably over a dozen times, and eventually one repair guy said "there's something wrong with an underground wire - what I'm doing is basically a band-aid and it'll stop working again. To fix this permanently would mean digging up the street and fix the underground wire. The company won't do that." So we were stuck with *** internet. We ended up getting so sick of it that we would get our internet from the cafe down the street.
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ID
#437130 Review #437130 is a subjective opinion of poster.
Location
West Lafayette, Indiana
Loss
$250

Comcast takes channels away every day

When i first got comcast in my home i had X amount of channels, and slowly id go to them and they just wouldnt be there anymore, they would have taken them away, when i call they tell me it wasnt with my package, how funny it is that it was there in the beginning and now its not! So sick of Comcast, one of the worst companies out there!I would get Directv but there internet is horrible and expensive! The only good thing with comcast is there internet, but its to expensive to get just by itself! Thanks for listening
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ID
#437078 Review #437078 is a subjective opinion of poster.
Location
West Bloomfield Township, Michigan
Loss
$140

Comcast - Rate increase Bait and switch

Comcast increased rates( $15) for internet service( no contract month to month) only claiming that the "Promotional period" had expired for 6 months and without informing the customer increased the rate. When challenged about the rate increase, Comcast maintained that the "Promotional Performance" rate had expired even though the Promotional Performance internet phrase was indicated on the new bill for the next 6 months. When asked about the phrasing on the new bill, Comcast's position was one of a disconcerting attitude. As if they were doing the customer a favor by increasing the rate. Have to cancel subscription and find new service
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ID
#437073 Review #437073 is a subjective opinion of poster.
Location
Lanham, Maryland
Service
Comcast Internet Service
Loss
$300

Comcast - Cable rates / customer service

My bill went from $170 a month to $235 a month. Called and dropped some things they completely screwed up every tv I have, each with a different issue. Called in, 1 hour 52 minutes later tv's working again but now my account online does not. Called back TWICE only to be on hold 38 more minutes and "disconnected" each time. This is the second time I have used Comcast and I did not learn my lesson the first time with their horrible customer service and deceitful advertising on rates. It took them two weeks to hook up right, 3 trips and it took them over 3 months to send someone to bury the cable.
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ID
#436862 Review #436862 is a subjective opinion of poster.
Location
Mobile, Alabama
Service
Comcast Tv Service
Loss
$235

ComCast Billing Is Very Not Smart!

We are not happy with our *** bill, comcast scares the heck out of every single customer they have. they must lose thousands of good solid paying customers, just because they have a very wrong and *** billing system. They send you 5 bills a month, They charge you an entire month in advance, so your bill look's outragious, they are rude as heck when you cann them, they shut you off if you late, they charge you a just wrong fee to pay your frickin bill with a live person, they don't act freindly at all or want to help you in anyway unless your paying them in full and even then they are just rude as ***. as soon as I can I am going back to dish tv, it's cheaper by far and much better service, dish works with you if your late, dish wants your bussiness. I will keep comcast if they wise up and fix there *** billing and don't charge you a month ahead of time, also the bad attitude they all have. the modesto ca comcast needs a new management or ceo that can make the customers very happy. soon they will be out of bus if they keep charging like they do and billing like they do. the internet tv is coming in a year that will amaze you. you will not have to buy a package deal at a horrible price just to watch the one channel you want. if they let me run the company, I would gain millions of very happy new and old customers and make comcast far more stable and wealthier. trust me. comcast you better very fast chang a whole lot of how you do bus.
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2 comments
Anonymous
#694803

With your communication skills you couldnt run a corner hotdog stand! Get an education before you try running a major company you clown! :roll :roll :p :p :grin :grin :grin :grin

Anonymous
#694754

You're calling them ***? Your title doesn't even make sense, "Very Not Smart".

You also made several spelling mistakes in your complaint. You should probably brush up on your spelling and grammar before you start making fun of other people.

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ID
#436773 Review #436773 is a subjective opinion of poster.
Location
Modesto, California
Service
Comcast Tv Package

Comcast keeps increasing my bill

On the phone 3 1/2 hours today. One person says my fee is permanent and will not change, then it changes and increases 40%. I call them on it and they say "we never told you that". When I ask for a supervisor, they say "sure let me transfer you" then disconnect the call. This happened 5 times. Each time I asked to be transferred I was hung up on. Unbelievable. I actually had a rep say to me "why would we give you a reduction of your bill? You're not going to get that from us" (I did). I am done with Comcast and i have been a customer for 14 years....they can care less.
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ID
#436521 Review #436521 is a subjective opinion of poster.
Location
Seattle, Washington
Service
Comcast Customer Care
Loss
$80

Comcast - Nightmare!!!

I had a home built in a gated community in Ga 2 yrs ago, and signed up for Comcast Triple play (TV,Phone & Internet). For the first 10-11 months it was ok. At $235.00/mo it is very expensive. About 1 yr ago, I started having problems with my service...sound dropping out, picture scrambling, etc...I called comcast and they sent a technician out and nothing got resolved! Fast Forward, it's now 1 yr later, we've been through about 12 technicians, I've complained to the VP of Sales and I have the phone # of a woman in the corporate office of Comcast in Atlanta, who promised me the moon and she doesn't even bother to answer my calls anymore! I finally decided to pull the plug and get DirecTv. Well, I placed the order yesterday and they explained that their pkg would save me atleast $100/mo. 3 of their 4 boxes are wireless which sounds great, however AT&T can't provide internet to my house, so I'm stuck with Comcast internet(which is spotty, at best). Here's my dilemma...If the internet is inconsistent,no matter what the boxes do, the service is going to be interrupted! Talk about being between a rock & a hard place!!! I'm ready to lose my mind.
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ID
#436120 Review #436120 is a subjective opinion of poster.
Location
Atlanta, Georgia
Loss
$1200

Comcast - The worst customer service EVER!!!!!

stayed home all day waiting for cable install, said they would be out between 3&5pm. called @430pm to find out whats up? they said guy was running late would be there around 6pm my girl friend checked her her phone and there was a voice mail, it was from comcrap saying they had come by the house and no one was there. I was working in the front yard all day,we would have to rescheduale. I promptly called them and told the above, they sent a guy by 2 hours later. he said the signal was to weak and a Bucket truck would have to come out to do some thing to the lines on the pole, he said he was informing dispatch of this and they would be out today sunday, between 11@12 noon. they came came around 945am. went up the telephone pole and came down saying the same thing the guy who came out saturday said it's the pole wires. he said the prior guy never sent comcrap the message for the bucket truck. The sunday tech said they would be out this week. I just moved into this two family. A half hour after the tech left this morning. The other tentant in the house came over to tell me they now have no internet, since the cable guy left today. I'm sure they love me, there new niehbor. Thank you COMCRAP!!! there is much more to add but I need to let it go before i EXPLODE
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2 comments
Anonymous
#695407

Sorry for such a long complaint. The Comcast Tech arrived at 2:55 pm.

Was unable to get service running because his dispatcher did not explain my service order correctly. He will be back tomorrow morning if he possibly can or another tech is promised to be here and able to finally fix the service. Just want to emphasize, the Tech is a very nice and knowledgeable person. He genuinely tried to help and he said that all the techs are being dispatched to like 15 calls a day whereas about 9 calls a day is normal.

Each call taking about an hour. Not his fault.

The office workers at Comcast are messed up and reflect the entire company. A total mess.

Anonymous
#695320

I don't know if complaining about Comcast/Xfinity on this forum will help me. Probably not.

We had a typical Florida storm two weeks ago and it knocked out one of my digi/satellite (DirectTV) and my internet (ATT). DirectTV would not fix it because I refuse to pay for the HBO/Entertainment pkg. that we never wanted, came free with install for 3 months, they would not take it off my bill, however, I always paid the agreed upon amount promptly for Direct and for ATT internet. They said they would adjust the bill but continued to charge me and because I would not pay for what I never ordered, they refused to fix the TV.

AT&T promptly came and replaced the router-modem box. Shocking, because I've had problems with AT&T service before. Anyway, we ordered Comcast/Xfinity Friday,July 26th, they were to install the following Thursday, August 1. Never showed.

We called and they had no record of our order. So, we reordered, asked if we could pick up the equipment and install ourselves and they said yes. So, we go to pick up equipment, was told again, no record of our order. We had to leave, call again and re-re-order, go back into store and pick up equipment (the lady there was very, very rude, could not explain but did confirm that Comcast has this happen all the time and that is just tough luck for us), got the equipment home and hooked up again and the main DVR/HD receiver was said to be faulty after calling service again.

We took it back, got another receiver, hooked it up and it would not work, again. Was then told on the phone that it was not (and never was) the receiver; a tech would have to come out because the satellite interfered with the cable connection. A service appointment was made for today, Wednesday August 7. No Show.

Comcast called and verified appointment and then called to say they would "try" and have someone out here later today. First was from 10am to 1pm. Now from 1pm to 3pm. It is now 2pm and still no tech from Comcast has arrived.

This is such a lousy experience. I even thought about going back to AT&T Uverse tv, but they are a nightmare to deal with on billing errors. I could just stick with Direct TV and see if I can resolve the billing errors there. However, satellite tv and Florida weather do not get along; every time it rains the picture goes out.

I've been happy with the Xfinity and the Uverse products before but the billing errors and high cost, and the horrible service is not worth it. Already, Comcast/Xfinity has cost me gas money and minutes on both of our phones just trying to get the damned service hooked up. This is ridiculous. Actually, I could just can the whole idea of cable or satellite and just go with free streaming from the internet to my tv's.

We could take that trip to Tahiti with the money we would save. If these ungrateful and thieving, unscrupulous TV companies think they have us all screwed with no options, they are really wrong.

I will complain to the FCC, hopefully if we all get together and make our voices heard by the right people we can make a change for the better. :x :upset :?

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ID
#436033 Review #436033 is a subjective opinion of poster.
Location
Statesville, North Carolina
Service
Comcast Internet Service
Loss
$1000

Comcast, the worst customer service ever

August 5, 2013 In May 2013 I contacted Comcast to inform we were moving to a new address and I wanted to stop service at the old address and start it at the new address. 1 They cut my service off 1 week ahead of schedule 2 To fix that problem they created a new account after calling and getting transferred twice 3 We scheduled a service technician to install our TV and Internet at the new address, Comcast customer service advised the technician would call 1/2 hour before arrival. He showed up at my house then called me and said he don't know nothin' about what the customer service rep said about calling me 4 The technician, who was on loan from Georgia (We are in Florida) showed up with Non HD equipment saying that non HD was the only equipment they had right now. He told me to call customer service to get HD boxes. 5 More calls and waiting for up to 25 minutes I got Comcast to schedule another technician to come with the right equipment and install it. It worked for 24 hours and then because the tech did not activate the box it failed. It another long phone call to get it fixed. 6 A collections agency started calling me at work and sending collection notices stating that Comcast had turned my account over to collections (Comcast stated I had a $271.00 credit due) 7 I contacted Comcast and spoke to an Arian who said to fax proof that I had turned in all Comcast equipment, luckily I made the tech sign for everything 8 I called Comcast just to be sure my account was OK and was assured it was 9 I got another collection letter today for $513.18 for equipment I turned in to Comcast on 5/14/13. 10 I recorded the amount of phone time with this ordeal and it adds up to just under 4 hours! Add the technician visits and it totals 6. 11 When I called Comcast the customer service rep refused to allow me to speak to a supervisor and hung up on me.
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1 comment
Anonymous
#695287

I totally feel for you. I found it impossible to even get through to them to disconnect my service.

Finally after 2.5 hrs and multiple phone calls, transfers and waiting someone finally said they were disconnecting it. However two days later, it's still connected and we're still being billed.

ID
#436010 Review #436010 is a subjective opinion of poster.
Location
Delray Beach, Florida
Service
Comcast Internet Service
Loss
$200

Comcast - Trying to get upgrade box

I spend $ 250 per month on my home cable and another $ 160 in my home business phone/internet. I have been with Comcast for over 10 years and I thought I could get X1 Box to replace 2 of my HD DVR Boxes (I have a total of 4). Even though all my services come through 1 cable, they tell me I have 2 different accounts and that I must have "Triple Play" on 1 account to qualify. Their advertising does not show this rule and the woman I spoke with said she could not help me. I would like them to reconsider because I have triple play (home and business) and spending over $ 400 per month with Comcast should qualify me for the X1 upgrade
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ID
#435997 Review #435997 is a subjective opinion of poster.
Location
Urbana, Maryland
Product
Comcast Account
Loss
$200