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Unreleable COMCAST Internet Service

I switched to COMCAST Internet service about 9 months ago. For the first 2 months the service was good. Yet, in the last 7 months, there have been many interruptions. Sometimes, the service would be down for days. In recent weeks, I observed shorter but numerous breaks for 5 to 30 minutes, almost, occurring on a daily basis. When I complained to COMCAST, they sent a repair person who made some changes on the outdoor connection. That did not help. I got a new cable modem but that did not solve the problem. It is quite clear that the problem is with the COMCAST central office severs. It is also obvious that COMCAST cannot get its act together in delivering reliable and robust Internet service! I am seriously thinking of switching back to my previous provider, which was significantly more reliable.
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1 comment
Anonymous
#858887

I live in Southern NJ and we've been having the same exact issue. We pay for one of their higher plans because my husband works from home and highly relies on the internet.

In the past month or so, we've been having so many interruptions where our internet goes off for how many times a day...every single day. It's definitely not our modem because my husband makes sure he gets the best of the best when it comes to all his computer stuff. This is a Comcast issue. I know it is not just us because our neighbors have had the same problem.

To make matters worse, we just saw that they upped our monthly bill without letting us know and for reasons we don't even know why. What's the point of upgrading to their higher and better plan when the internet hardly works?? My husband has called Comcast twice and nothing has worked. They put us for the longest hold, tell us to just restart and refresh...nothing was resolved!

What sucks is that Comcast pretty much owns and has all the rights to our subdivision so we can't even get Verizon Fios or anything else. They seriously need to do something about this asap!

Review
#523017 Review #523017 is a subjective opinion of poster.

Comcast led me on for 5 months at higher rate while they worked on refund. Result: No refund.

Many people would not have taken this as far as I did because the amount of the refund wouldn't justify, but I've had many problems with them in the past, and I wanted to see this through. I have very detailed documentation about who I talked to and when, but will just provide a summary of the important ones. Jan 2014 - My promotional offer expired, so as I've done for the past 20 years as a customer, I changed my plan to lower the price by $50. March/April - Notice my bill was unchanged. Contact them about it. They see that I did call to change my plan and that they will pull the recording to update my account, and issue a refund to what was discussed in Jan. I was told this could take awhile and to wait. May - Higher bill comes again. I call to check on status. I'm told that they weren't able to pull that recording. After a number of calls to resolve the refund issue, a rep says let's fix your plan, and we'll deal with the refund separately. I have now paid $50 extra on 5 bills. I'm told a manager will call me back regarding the refund. June - No calls back. Talk to another manager that tells me that the resolution is that I get the better price for an extra 5 months next year. I don't agree, but he says that's it. I ask to speak to another manager, but he says I can't. I call back to find another manager, and they won't transfer me because the last manager, added a note that said I was satisfied, and that if they transfer it to another manager, they would be calling the first manager a liar. I said I never said it was over. He said they would get back to me once they did more research. Never called back. A number of other calls during the month trying to track someone down that can help. July - Talk to someone that agrees with me, says she can get me $150, and will talk to the person I changed it with in Jan to try to get the other $100. She said she would also improve my current plan. Said she would call me back on Monday. She did, and said she needed more time and would call back in another couple of days. Never did, but I had her extension, so tried to get in touch with her. - 800 number, can't transfer since she's in another state - Provides me Illinois number - Illinois number won't transfer because she's in another department. Provides me that department number - I talk to someone that knows her but says she isn't working today and I'll need to call back tomorrow. I ask to leave a message, but she says she can't. After some complaining, I get a real direct number. Over the next couple weeks, I call a number of times, leaving her messages. One person asks if I got my credit yet. I didn't, and then a day later, another person said the note says that there will be no credit. I email the corporate office with my issue. It ultimately comes down to the response that I should be happy that I will get the better price for an extra 5 months next year. They admit that it was their fault because it likely was rejected when they tried adding it back in January. Had they told me when I first called in that it wasn't changed, and that I should try changing my plan again, I would have only been out $100. I would have dropped it there. The fact that they led me to believe they were working on things, and I should wait for resolution earned them an extra $150 of my hard earned money. Having my current promotion for an extra 5 months next year is no resolution, as I would have called in again to adjust my account when it made the change, just as I've done for the past 20 years. It is clear to me that their customer service plan is to wear the consumer out so that they just give up.
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Review
#522968 Review #522968 is a subjective opinion of poster.
Loss
$250
Tags
  • unfair and deceptive practice

Comcast - Personal Information Review

An employee Charlene Michelle Watson has a criminal records and was arrested for Forgery, Theft,her son was arrested and in jail for armed robbery, another son was arrested for drug possesssion. She has a sister Sharon Johnson working at Comcast in Jacksonville, Florida. I do not trust Comcast to give out my personal nformation when I found outthe criminal records. Beware whom you give out your personal information.
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Review
#522601 Review #522601 is a subjective opinion of poster.

Record you calls to Comcast. You can't hurt them; but they can hurt you.

I called to cancel my xfinity home service within the established trial period. I was told someone would be out to pick up the equipment. After a week or so I called to find out when they were coming so I could make sure someone was home. I was told that there was no record of a cancellation or a call. So I requested that they take care of it; NOW! I was told I would be required to pay a $150.00 cancellation fee because I was now outside of the trial period. When I called corporate I was told that the early termination fee was actually $1,000. So I proceeded to dispute the charges. While doing so I requested to cancel my other Comcast services as well. This was my first time ever being a Comcast customer. I did keep a copy of a chat about the $150.00 cancellation fee so Comcast had to honor it. I cancelled all service with Comcast and started making payments on the balance. $150.00 for the cancellation and 180.00+ supposedly for service charges that should be half of that because I had to wait for someone from retention to call me back even though I insisted that I would not change my mind. After I made the first payment, my account was sent to collections. Apparently collection companies are the "arm-breakers", they do not care that you were mis-treated by the company that sent them your account. That is probably why big companies like Comcast do that. Now I am harassed everyday all hours of the day. I decided to suffer the credit scar rather than be bullied for fees I should NEVER have incurred.
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Review
#522150 Review #522150 is a subjective opinion of poster.
Loss
$330

Comcast in Benton, Kentucky - This place sucks

If there were other Cable Television providers in my area that I could use, I would do so. Comcast is about the world's worst television provider in the history of such a business. Several months back, as I was unemployed--for reasons beyond my control--we had trouble paying our bill. They told us we had X amount of days past due before we get a service interruption. I said "Okay! Thanks!" Well, it turns out a few days later, it was some goof ball who misinformed me and they disconnected it before that amount of days was up. I called them and asked why I was told X was going to happen and Y happened instead. The girl just mumbled "i don't know! It sucks to be you!" She kept over speaking me. I then asked for a supervisor. At this point, the girl said "Well they're gonna say the same thing! They can't do nothin'!" I persisted and she kept saying that same thing. I then demanded to speak to one. I was on hold for 15 minutes and the girl came back on and told me no supervisor was available and disconnected. They had every right to disconnect me. However, they need to be upfront about it. You don't treat customers that way. I am now employed after about 5 months.
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Review
#522092 Review #522092 is a subjective opinion of poster.

Comcast - Internet Service Review

Internet has been out since mid July. Comcast investigation found their installers inadvertently pulled my line during an install at a neighboring townhome. 1 month later, 2 service visits, (techs were very professional) a new line installed, an unecessary mondem/router swap (Comcast approved & I own) I was still without service. Today I attempted to obtain another billing adjustment, and obtain the status of an additional service call on Comcast equipment outside my home that I was notified of on 8/7/14, which also promised a follow up call to insure my service was up & running which also never occured. After an unpleasant phone conversation with Courtney (Op id TFA) in billing I went to the Waukegan service center where Kara a counter clerk, was at best, unhelpful. Which truly is the kindest description I can honestly write. Of course the Waukegan Illinois Supervisor (Hilda) was not available and Kara claimed ignorance of Hilda's availability or any other Supervisor availability. Returned home and after 45 minutes talking to retention who verified Comcast created my outage, I have cancelled my service. Courtney in billing and counter clerk Kara in Waukegan Illinois your lack of concern and unwillingness to be in any way helpful was the direct cause for my cancellation.
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Review
#522028 Review #522028 is a subjective opinion of poster.

Comcast Installation Review

Installer came three hours late, could not test system because his testing unit was broken. Only getting 8 MBs download and 1 MBs upload. Have had four other appointments and they all have not shown up. Have taken a total of 10 hours off of work. Just horrible service.
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Review
#521809 Review #521809 is a subjective opinion of poster.

Comcast Internet Service Review

I finally switched to bright house. Comcast could care less about customers, every time my Internet failed or was slow they had an excuse. Hold times are horrible and so are hidden fees. Twice they were supposed to send someone to check out issues and they never came!
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Review
#521593 Review #521593 is a subjective opinion of poster.

Comcast - Didn't charge my card even though I gave them a new account #, Slow Service!

Someone gained access to my credit card, so I had to cancel it. I called several companies and gave them my new account number, including Comcast. I considered it a done deal. All the other companies that I gave my new number to, did withdrawals from my account like they were supposed to do. Comcast did not do that. I check my account frequently, however, did not notice Comcast had not taken the money out. Today, I received 2 phone calls from an 800 number. I called the # back and it was Comast saying I owed 2 billing cycles. Hummm...I said, "what?" I went through the whole thing with them, and they said it takes 45 days for the new account to get in their system. I was presented with 2 billing cycles, which I could pay half today, and the other half on the 20th. No other options. All this, even though I had given them my new account #. ALL the other companies took my monthly bills out with no issues. I told Comcast I wanted to reduce my bill by cutting down on my services. I was told I could not do that because I had the bundled plan of 3 services. So, I told them I was going to cancel. I am getting Verizons jet pack, and as soon as I do that, it is GOOD BY to Comcast. This is probably the 4th time I have had issues with Comcast. Good luck if one moves and tries to get reconnected with Comcast. Nothing works correctly and the frustration is HUGE! Can't wait to be rid of this service! If Comcast won't help me today, why should I want them to contact me later? No thanks!!!!!
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Review
#521526 Review #521526 is a subjective opinion of poster.

Comcast - VERY RUDE AGENT/TERRIBLE CUSTOMER SERVICE EXPERIENCE

SPOKE WITH TERRY/TERI AT APPROXIMATELY 9:35-9:50AM CENTRAL TIME AUG 13 2014. SHE WAS VERY RUDE AND UNACCOMMODATING. IT WAS VERY CLEAR DURING PHONE CONVERSATION THAT SHE WAS VERY IMPATIENT WITH ME AND WAS USING A SARCASTIC TONE. AT ONE POINT, SHE EVEN SAID "OH MY GOD" OVER THE PHONE AND I HEARD IT LOUD AND CLEAR WHEN I WAS TRYING TO TELL HER SOMETHING. I CONFRONTED HER WITH WHAT I HEARD AND SHE DENIED IT. THEN NEXT THING I KNOW, SHE DROPPED THE CALL AND TRANSFERRED ME TO A DIFFERENT AGENT WITHOUT LETTING ME KNOW. THIS IS A VERY TERRIBLE CUSTOMER SERVICE EXPERIENCE WITH XFINITY. THIS IS VERY DISAPPOINTING AND I AM HOPING THAT COMCAST WILL DO SOME KIND OF DISCIPLINARY ACTION AND MORE IN-SERVICE/TRAINING TO THIS CERTAIN EMPLOYEE. IT'S SUCH A SHAME THAT SHE IS WORKING AT XFINITY AS A CUSTOMER SERVICE REPRESENTATIVE WITH HER RUDENESS AND LACK OF MANNERS.
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1 comment
Anonymous
#859575

At least she spoke English!

Review
#521363 Review #521363 is a subjective opinion of poster.