Latest review first
Comcast in Jacksonville, Florida - Worst experience ever
I have been fighting with Comcast for an eternity over connection issues. I have called numerous times and have been lied to consistently. The customer service reps are programmed robots who always understand what you're going through, and are so sorry, and have your back and promise to take care of the issues and call you back later which NEVER happens. This is all a farce of an incredible magnitude. Words cannot express my anger at this horrible excuse for an AMERICAN COMPANY. Please if anybody out there knows of a viable option please post. Comcast is a company rooted in deceit, lies, horrible service and inferior products. This company discusses me to xfinity. Shame on the cowards that treat paying customers in this way.
Reason of review
Poor customer service
Deliver product or service ordered
Comcast - Review from Port Charlotte, Florida
Never again !!! Ive called a hundres times , been transfered 1000 times and been "accidentally " hung up on about 20 times . I have a contract with comcast for home security . I was told I could transfer the contract to the buyer of my home which turned out to be a lie then when I ask to transfer it to where I moved to they dont service my area and they still saying I have to pay a $840 cancellation fee . They are unbelievable and customre service is the worst ive ever seen
Comcast in Oakland, California - Worst customer service ever
I revived a call from Comcast saying that I am eligible for a high speed internet and and digital TV for the same rate, basically the internet got a little bit faster and they shipped a digital box whiten 3 days, after I connected it I see no picture and I am getting an error message, I called comcast more then 10 times and every time Philippines agents answering the phone which they aren't knowledgeable about the issue or offer a technician to help to resolve the problem. they either hang up the phone or saying that a technician will call you in 2 minutes to troubleshoot the problem, which was a lie and they didn't call back, and I don't understand if he or she isn't technician what they are?! I'd say they they best performance are to put falls charges and how to rip people off. they have just caused me a lot of frustration and no help.
Comcast Internet Service Review
I have internet service through comcast. I am in aurora, il. It has been down now going on 3 days. And, no news as to why.
Comcast in Naples, Florida - Tried to order the TV special
After being transferred 5 times and an hour later they say that offer is over now. After they disconnect me within in 5 minutes it is again advertised on TV! They advertised Digtital Preferred for 12 months at $19.95 plus 3 months of HBO, Starz and one other. I am switching to DIRECT everyone that has them loves them. They have become so large the employees have job security as long as we all keep calling to complain and then they make deals they don't keep. As we get older we get smarter, it is time for a CHANGE!
Reason of review
Not as described/ advertised
Comcast in Washington, District Of Columbia - THEY CHARGE ME, OVER CHARGE ME AND THEN CHARGE ME AGAIN. WORS SERVICE EVER
If I could give ZERO STARS I WOULD! Comcast is the worst service I've ever had. The only nice customer service agents they have are the ones who engage you to their company to take your money. I enrolled in comcast bc they offered me a $89.99 plan ($100.00 plus fees taxes, etc) they include phone (WHICH I DIDN'T ASK FOR UT THEY SAY IT WAS FREE, and included 300 minutes for international calls), tv and internet. All of sudden "someone" has changed my package WITHOUT my authorization to another plan and my bills went from $110 to $160-$170, IT WAS CRAZY!!! I'd ask to have my package back, but nothing they would still charge me one way or other. The customer service agents are all LIARS, they would say I'd pay less next month ($130) but next bill would be like $190! It was the most horrible nightmare! I wanted to cancel the service they wouldn't let me do it and they'd just offer more packages, or bonus like HBO or SHOWTIME! I tried once and once again. After talking with 15 different agents I grabbed the router (modem) one day with me, went to the office and returned it. They HAD to cancel my service of course and they promised they would send me a check for the last month I paid in advance, they sent the check, now after 1 month they call me telling me I need to return the check PLUS I OWE THEM MONEY bc of international calls I was not entitled to do. OMG ARE YOU SERIOUS?? Comcast ARE THE WORST, STAY AWAY FROM THEM!!!!! Even when I cancelled and I changed to Verizon Fios they still there. VERIZON GIVES MORE FOR LESS OR THE SAME!!! RUN AWAY FROM COMCAST!!!
I have Comcast internet service for about 8 months per year. In July, I put it on seasonal suspension, which is supposed to cost $6 per month. But I just noticed that they are billing me $6 for internet plus $6 for TV service, even though I don't have TV service with...
had a agreement to keep my bill at 100.00 a month then started getting billed for 120.00,when calling the rep says its a 160.00 package will 140.00 sound ok......*** said that was the best he could do.I said Ill just cancel my acct.he says ok ,want it done right now.I...
We moved to a new home on August 1st 2014. The previous owners had 4 bedrooms and living room and family room all prewired and used Comcast. So I call Comcast to have service established at our home. The "installer" showed up at 8:45am when he was supposed to be here...
Comcast - Tv Package Review from Chattanooga, Tennessee
I came in to no service again from Comcast, but just on one TV. After spending 34 minutes on the phone an associate had fixed an ongoing issue of different channels coming in on one TV than the other (this issue I have paid for service calls), one TV not having any cable service tonight, and she had offered me a triple play package. While I didn't need a home phone, this was going to give me many more channels than I have and upgrade my Internet for just about $6 more than I was paying already. Although I called with an issue and had issues with Comcast since the beginning, my issues had finally been resolved and I was going to even upgrade. This lasted long enough to eat dinner. My cable went out again just on one tv. When I called back, another 33 minutes and I'm told the offer I was offered I cannot have. I was instead offered a lesser package for about $22 more than the higher new rate I had already accepted. Since there is a monopoly here, my choice is to take what channels are given when they are given and at the rate they are charged or do without or do without. I feel to have decent television the rates are exorbitant. To offer me something, take it away, and then tell me I can't have it was insane, especially when I didn't call to add services to start with. I didn't even have service. It should be against the law to not stand by your word. Oh wait, it is isn't it? But that's only if you're not above the law. Remember you're only as good as your word. Character has failed this company. I don't want a free month of HBO. I don't watch it. When you make an offer and an offer is accepted, you should not take it away.
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