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Comcast in Jacksonville, Florida - Worst experience ever

I have been fighting with Comcast for an eternity over connection issues. I have called numerous times and have been lied to consistently. The customer service reps are programmed robots who always understand what you're going through, and are so sorry, and have your back and promise to take care of the issues and call you back later which NEVER happens. This is all a farce of an incredible magnitude. Words cannot express my anger at this horrible excuse for an AMERICAN COMPANY. Please if anybody out there knows of a viable option please post. Comcast is a company rooted in deceit, lies, horrible service and inferior products. This company discusses me to xfinity. Shame on the cowards that treat paying customers in this way.
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1 comment
musicman88
#860069

From a former call center employee, call centers suck. They are poorly trained. They are told to act like they care but not how to act on it.

Review
#524709 Review #524709 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$5000
Preferred solution
Deliver product or service ordered

Comcast - Review from Port Charlotte, Florida

Never again !!! Ive called a hundres times , been transfered 1000 times and been "accidentally " hung up on about 20 times . I have a contract with comcast for home security . I was told I could transfer the contract to the buyer of my home which turned out to be a lie then when I ask to transfer it to where I moved to they dont service my area and they still saying I have to pay a $840 cancellation fee . They are unbelievable and customre service is the worst ive ever seen
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Review
#524697 Review #524697 is a subjective opinion of poster.

Comcast in Oakland, California - Worst customer service ever

I revived a call from Comcast saying that I am eligible for a high speed internet and and digital TV for the same rate, basically the internet got a little bit faster and they shipped a digital box whiten 3 days, after I connected it I see no picture and I am getting an error message, I called comcast more then 10 times and every time Philippines agents answering the phone which they aren't knowledgeable about the issue or offer a technician to help to resolve the problem. they either hang up the phone or saying that a technician will call you in 2 minutes to troubleshoot the problem, which was a lie and they didn't call back, and I don't understand if he or she isn't technician what they are?! I'd say they they best performance are to put falls charges and how to rip people off. they have just caused me a lot of frustration and no help.
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1 comment
Anonymous
#1176359

I am a Comcast field technician, I a m sorry about your experience with Comcast phone support, I would recommend calling your local Comcast office and not the display number. We do work very hard to give a great service and to serve our customers, however you do have bad eggs in every profession.

Honestly sounds like your box needs to be activated. Did you have any services with us before the upgrade or was this the beginning of a new service? If it's a new service the office only knows that it had service at one time. If you had another service provider then I can guarantee that it won't work and you need a truck roll to get the line switched or a new one ran.

I hope this was helpful. I really do go out of my way as a tech to assure my customers are satisfied.

Correction I am a contractor.

Review
#524531 Review #524531 is a subjective opinion of poster.

Comcast Internet Service Review

I have internet service through comcast. I am in aurora, il. It has been down now going on 3 days. And, no news as to why.
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Review
#524512 Review #524512 is a subjective opinion of poster.

Comcast in Naples, Florida - Tried to order the TV special

After being transferred 5 times and an hour later they say that offer is over now. After they disconnect me within in 5 minutes it is again advertised on TV! They advertised Digtital Preferred for 12 months at $19.95 plus 3 months of HBO, Starz and one other. I am switching to DIRECT everyone that has them loves them. They have become so large the employees have job security as long as we all keep calling to complain and then they make deals they don't keep. As we get older we get smarter, it is time for a CHANGE!
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Review
#524378 Review #524378 is a subjective opinion of poster.
Reason of review
Not as described/ advertised

Comcast in Washington, District Of Columbia - THEY CHARGE ME, OVER CHARGE ME AND THEN CHARGE ME AGAIN. WORS SERVICE EVER

If I could give ZERO STARS I WOULD! Comcast is the worst service I've ever had. The only nice customer service agents they have are the ones who engage you to their company to take your money. I enrolled in comcast bc they offered me a $89.99 plan ($100.00 plus fees taxes, etc) they include phone (WHICH I DIDN'T ASK FOR UT THEY SAY IT WAS FREE, and included 300 minutes for international calls), tv and internet. All of sudden "someone" has changed my package WITHOUT my authorization to another plan and my bills went from $110 to $160-$170, IT WAS CRAZY!!! I'd ask to have my package back, but nothing they would still charge me one way or other. The customer service agents are all LIARS, they would say I'd pay less next month ($130) but next bill would be like $190! It was the most horrible nightmare! I wanted to cancel the service they wouldn't let me do it and they'd just offer more packages, or bonus like HBO or SHOWTIME! I tried once and once again. After talking with 15 different agents I grabbed the router (modem) one day with me, went to the office and returned it. They HAD to cancel my service of course and they promised they would send me a check for the last month I paid in advance, they sent the check, now after 1 month they call me telling me I need to return the check PLUS I OWE THEM MONEY bc of international calls I was not entitled to do. OMG ARE YOU SERIOUS?? Comcast ARE THE WORST, STAY AWAY FROM THEM!!!!! Even when I cancelled and I changed to Verizon Fios they still there. VERIZON GIVES MORE FOR LESS OR THE SAME!!! RUN AWAY FROM COMCAST!!!
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Review
#524363 Review #524363 is a subjective opinion of poster.
I have Comcast internet service for about 8 months per year. In July, I put it on seasonal suspension, which is supposed to cost $6 per month. But I just noticed that they are billing me $6 for internet plus $6 for TV service, even though I don't have TV service with...
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Review
#524310 Review #524310 is a subjective opinion of poster.
had a agreement to keep my bill at 100.00 a month then started getting billed for 120.00,when calling the rep says its a 160.00 package will 140.00 sound ok......*** said that was the best he could do.I said Ill just cancel my acct.he says ok ,want it done right now.I...
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3 comments
Anonymous
#859569

Let me explain how I came to have to talk with Comcast. Last week I inquired about a possible change in service to Verizon but was unable to do so because they had not yet wired my area and would need to put a dish on my roof.

I live in an apartment - and so that will not fly. I immediately called Verizon and told them to cancel my order and even got a confirmation number of my cancellation. When I got home from work yesterday I had no phone service. After a call that lasted 1 hour and 20 minutes on my cell phone - talking to 2 people from some other country who I could hardly understand, they so nicely agreed to put me back on the phone service - but since I was now not a new customer - my introductory rate would go up $20.00 a month.

I am be persecuted for investigating Verizon. I told them that I wanted my introductory rate back but they kept telling me - now it would be $20.00 more. I am going to have them take out all of there stuff as I figure I watch too much t.v.

and can exist with an antenna and a cell phone. Comcast is nothing but a bunch of robbers and I wish with all my heart that they go out of business!!!!

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Review
#524139 Review #524139 is a subjective opinion of poster.
We moved to a new home on August 1st 2014. The previous owners had 4 bedrooms and living room and family room all prewired and used Comcast. So I call Comcast to have service established at our home. The "installer" showed up at 8:45am when he was supposed to be here...
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1 comment
Anonymous
#862944

After working in a previous call center we or should say they as I don't work there anymore are pretty much able to say "They don't know so and so" but they should leave documentation of each call so they should know the person. They just should not know how to get their extension.

Also supervisors should be able to take calls not sure why Comcast is always so difficult. I have Comcast as well and after all the things I've been reading I will be dreading when we have to cancel ours.

Review
#523729 Review #523729 is a subjective opinion of poster.
Loss
$296

Comcast - Tv Package Review from Chattanooga, Tennessee

I came in to no service again from Comcast, but just on one TV. After spending 34 minutes on the phone an associate had fixed an ongoing issue of different channels coming in on one TV than the other (this issue I have paid for service calls), one TV not having any cable service tonight, and she had offered me a triple play package. While I didn't need a home phone, this was going to give me many more channels than I have and upgrade my Internet for just about $6 more than I was paying already. Although I called with an issue and had issues with Comcast since the beginning, my issues had finally been resolved and I was going to even upgrade. This lasted long enough to eat dinner. My cable went out again just on one tv. When I called back, another 33 minutes and I'm told the offer I was offered I cannot have. I was instead offered a lesser package for about $22 more than the higher new rate I had already accepted. Since there is a monopoly here, my choice is to take what channels are given when they are given and at the rate they are charged or do without or do without. I feel to have decent television the rates are exorbitant. To offer me something, take it away, and then tell me I can't have it was insane, especially when I didn't call to add services to start with. I didn't even have service. It should be against the law to not stand by your word. Oh wait, it is isn't it? But that's only if you're not above the law. Remember you're only as good as your word. Character has failed this company. I don't want a free month of HBO. I don't watch it. When you make an offer and an offer is accepted, you should not take it away.
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Review
#523683 Review #523683 is a subjective opinion of poster.