Latest review first
Comcast in Naples, Florida - Tried to order the TV special
After being transferred 5 times and an hour later they say that offer is over now. After they disconnect me within in 5 minutes it is again advertised on TV! They advertised Digtital Preferred for 12 months at $19.95 plus 3 months of HBO, Starz and one other. I am switching to DIRECT everyone that has them loves them. They have become so large the employees have job security as long as we all keep calling to complain and then they make deals they don't keep. As we get older we get smarter, it is time for a CHANGE!
Reason of review
Not as described/ advertised
Comcast in Washington, District Of Columbia - THEY CHARGE ME, OVER CHARGE ME AND THEN CHARGE ME AGAIN. WORS SERVICE EVER
If I could give ZERO STARS I WOULD! Comcast is the worst service I've ever had. The only nice customer service agents they have are the ones who engage you to their company to take your money. I enrolled in comcast bc they offered me a $89.99 plan ($100.00 plus fees taxes, etc) they include phone (WHICH I DIDN'T ASK FOR UT THEY SAY IT WAS FREE, and included 300 minutes for international calls), tv and internet. All of sudden "someone" has changed my package WITHOUT my authorization to another plan and my bills went from $110 to $160-$170, IT WAS CRAZY!!! I'd ask to have my package back, but nothing they would still charge me one way or other. The customer service agents are all LIARS, they would say I'd pay less next month ($130) but next bill would be like $190! It was the most horrible nightmare! I wanted to cancel the service they wouldn't let me do it and they'd just offer more packages, or bonus like HBO or SHOWTIME! I tried once and once again. After talking with 15 different agents I grabbed the router (modem) one day with me, went to the office and returned it. They HAD to cancel my service of course and they promised they would send me a check for the last month I paid in advance, they sent the check, now after 1 month they call me telling me I need to return the check PLUS I OWE THEM MONEY bc of international calls I was not entitled to do. OMG ARE YOU SERIOUS?? Comcast ARE THE WORST, STAY AWAY FROM THEM!!!!! Even when I cancelled and I changed to Verizon Fios they still there. VERIZON GIVES MORE FOR LESS OR THE SAME!!! RUN AWAY FROM COMCAST!!!
I have Comcast internet service for about 8 months per year. In July, I put it on seasonal suspension, which is supposed to cost $6 per month. But I just noticed that they are billing me $6 for internet plus $6 for TV service, even though I don't have TV service with...View full review
had a agreement to keep my bill at 100.00 a month then started getting billed for 120.00,when calling the rep says its a 160.00 package will 140.00 sound ok......*** said that was the best he could do.I said Ill just cancel my acct.he says ok ,want it done right now.I...View full review
We moved to a new home on August 1st 2014. The previous owners had 4 bedrooms and living room and family room all prewired and used Comcast. So I call Comcast to have service established at our home. The "installer" showed up at 8:45am when he was supposed to be here...View full review
Comcast - Tv Package Review from Chattanooga, Tennessee
I came in to no service again from Comcast, but just on one TV. After spending 34 minutes on the phone an associate had fixed an ongoing issue of different channels coming in on one TV than the other (this issue I have paid for service calls), one TV not having any cable service tonight, and she had offered me a triple play package. While I didn't need a home phone, this was going to give me many more channels than I have and upgrade my Internet for just about $6 more than I was paying already. Although I called with an issue and had issues with Comcast since the beginning, my issues had finally been resolved and I was going to even upgrade. This lasted long enough to eat dinner. My cable went out again just on one tv. When I called back, another 33 minutes and I'm told the offer I was offered I cannot have. I was instead offered a lesser package for about $22 more than the higher new rate I had already accepted. Since there is a monopoly here, my choice is to take what channels are given when they are given and at the rate they are charged or do without or do without. I feel to have decent television the rates are exorbitant. To offer me something, take it away, and then tell me I can't have it was insane, especially when I didn't call to add services to start with. I didn't even have service. It should be against the law to not stand by your word. Oh wait, it is isn't it? But that's only if you're not above the law. Remember you're only as good as your word. Character has failed this company. I don't want a free month of HBO. I don't watch it. When you make an offer and an offer is accepted, you should not take it away.
Unreleable COMCAST Internet Service
I switched to COMCAST Internet service about 9 months ago. For the first 2 months the service was good. Yet, in the last 7 months, there have been many interruptions. Sometimes, the service would be down for days. In recent weeks, I observed shorter but numerous breaks for 5 to 30 minutes, almost, occurring on a daily basis. When I complained to COMCAST, they sent a repair person who made some changes on the outdoor connection. That did not help. I got a new cable modem but that did not solve the problem. It is quite clear that the problem is with the COMCAST central office severs. It is also obvious that COMCAST cannot get its act together in delivering reliable and robust Internet service! I am seriously thinking of switching back to my previous provider, which was significantly more reliable.
Comcast led me on for 5 months at higher rate while they worked on refund. Result: No refund.
Many people would not have taken this as far as I did because the amount of the refund wouldn't justify, but I've had many problems with them in the past, and I wanted to see this through. I have very detailed documentation about who I talked to and when, but will just provide a summary of the important ones. Jan 2014 - My promotional offer expired, so as I've done for the past 20 years as a customer, I changed my plan to lower the price by $50. March/April - Notice my bill was unchanged. Contact them about it. They see that I did call to change my plan and that they will pull the recording to update my account, and issue a refund to what was discussed in Jan. I was told this could take awhile and to wait. May - Higher bill comes again. I call to check on status. I'm told that they weren't able to pull that recording. After a number of calls to resolve the refund issue, a rep says let's fix your plan, and we'll deal with the refund separately. I have now paid $50 extra on 5 bills. I'm told a manager will call me back regarding the refund. June - No calls back. Talk to another manager that tells me that the resolution is that I get the better price for an extra 5 months next year. I don't agree, but he says that's it. I ask to speak to another manager, but he says I can't. I call back to find another manager, and they won't transfer me because the last manager, added a note that said I was satisfied, and that if they transfer it to another manager, they would be calling the first manager a liar. I said I never said it was over. He said they would get back to me once they did more research. Never called back. A number of other calls during the month trying to track someone down that can help. July - Talk to someone that agrees with me, says she can get me $150, and will talk to the person I changed it with in Jan to try to get the other $100. She said she would also improve my current plan. Said she would call me back on Monday. She did, and said she needed more time and would call back in another couple of days. Never did, but I had her extension, so tried to get in touch with her. - 800 number, can't transfer since she's in another state - Provides me Illinois number - Illinois number won't transfer because she's in another department. Provides me that department number - I talk to someone that knows her but says she isn't working today and I'll need to call back tomorrow. I ask to leave a message, but she says she can't. After some complaining, I get a real direct number. Over the next couple weeks, I call a number of times, leaving her messages. One person asks if I got my credit yet. I didn't, and then a day later, another person said the note says that there will be no credit. I email the corporate office with my issue. It ultimately comes down to the response that I should be happy that I will get the better price for an extra 5 months next year. They admit that it was their fault because it likely was rejected when they tried adding it back in January. Had they told me when I first called in that it wasn't changed, and that I should try changing my plan again, I would have only been out $100. I would have dropped it there. The fact that they led me to believe they were working on things, and I should wait for resolution earned them an extra $150 of my hard earned money. Having my current promotion for an extra 5 months next year is no resolution, as I would have called in again to adjust my account when it made the change, just as I've done for the past 20 years. It is clear to me that their customer service plan is to wear the consumer out so that they just give up.
Comcast - Personal Information Review
An employee Charlene Michelle Watson has a criminal records and was arrested for Forgery, Theft,her son was arrested and in jail for armed robbery, another son was arrested for drug possesssion. She has a sister Sharon Johnson working at Comcast in Jacksonville, Florida. I do not trust Comcast to give out my personal nformation when I found outthe criminal records. Beware whom you give out your personal information.
Record you calls to Comcast. You can't hurt them; but they can hurt you.
I called to cancel my xfinity home service within the established trial period. I was told someone would be out to pick up the equipment. After a week or so I called to find out when they were coming so I could make sure someone was home. I was told that there was no record of a cancellation or a call. So I requested that they take care of it; NOW! I was told I would be required to pay a $150.00 cancellation fee because I was now outside of the trial period. When I called corporate I was told that the early termination fee was actually $1,000. So I proceeded to dispute the charges. While doing so I requested to cancel my other Comcast services as well. This was my first time ever being a Comcast customer. I did keep a copy of a chat about the $150.00 cancellation fee so Comcast had to honor it. I cancelled all service with Comcast and started making payments on the balance. $150.00 for the cancellation and 180.00+ supposedly for service charges that should be half of that because I had to wait for someone from retention to call me back even though I insisted that I would not change my mind. After I made the first payment, my account was sent to collections. Apparently collection companies are the "arm-breakers", they do not care that you were mis-treated by the company that sent them your account. That is probably why big companies like Comcast do that. Now I am harassed everyday all hours of the day. I decided to suffer the credit scar rather than be bullied for fees I should NEVER have incurred.
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