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New modem and stupidity | Comcast review from Nashville, Tennessee

3.0
Details
This is a true Comcast nightmare story.. Customer service that is the worst, and then, after 2 months, a bright spot out of all the idiots that work there. 6 weeks ago I received a letter stating I was being upgraded to the new dosc3 whatever and I would get a new voice modem. I thought great! Sent in my request.. this is where the *** with comcast has come very close to junking them and going with uverse. I received my modem.. it's a voice modem with WIFI and a router.. Upon learning that I cannot turn off the wifi, it has to be bridged by comcast, as comcast will not let you get into the router part.. Also learned that every time the modem needed to be reset, it would have to be bridged again. I would just use my own router. SO I called them, explained the elec. here, goes out and blinks all the time, That I needed a modem with no wifi.. they said sure..... no problem. I think, all is good.. well a week later, along comes ups with my package, I send back the other one.. open it up and.. ITS THE SAME MODEM. I'm getting pissed now.. recall them.. explain EVERYTHING once again, am assured they will send me the correct one this time.. Hung up, called the retention dept, and explained everything again, they double checked and assured me the order is there and it will be the right one.. I feel confident, got 2 different people looking at it.. I wait.. and wait.. Ups lady arrives.. Big box.. thought, well.. we'll see.. Sent the last one back AGAIN. Opened this box.. now what do you think I got? 2 TWO thats 2 of the wrong modems. Who in there right mind orders or uses 2 effin modems? Doesn't comcast look at their orders? Does not the shipping person look.. I was assured this would be a voice modem with NO wifi. Appears they do not care what the order states, they just go so fast and grab grab grab off a shelf, not reading and ship it out.. SO again.. another contact with comcast.. By now I am HOT.. this has been a month now. Ongoing comcast ***. called comcast explained ONCE AGAIN.. all this.. Am assured again that I will receive a voice modem with no wifi no router.. just a simple *** voice modem. What is so hard to understand about this request?? I wait once again for a week.. ups lady comes again even she is laffing and bad talking comcast. Telling me to get Uverse, it's cheaper, and you get a 200$ gift card. Any way.. I get the box.. small box this time, I really think this is it! Wait, the box is awful light. I send the 2 wrong ones back at the same time. I open the box.. Know why it was so light? It's a *** empty box!!! What the *** is this ***??? Furious now.. I call comcast yet again.. this makes 6 or 7 delivery's of nothing but ***. This is not a company, this is a circus. and a over priced one. I did online chat this time. explained yet again my problem, and let me tell you it's getting harder to do as the story is getting LONG. This person assures me they will get it straightened out.. I said I doubt it, heard that 6 times before. and anyway.. they said it would be shipped. The right one.. hahaha They know nothing about doing something right. ANYWAY, This was Thursday 8/14 The next day I got an email showing where my bill was changed, which just proves whoever I chatted with did SOMETHING, but, I have NOT received an email that says "My equipment has shipped" Thought I would this morning 8/18 Nothing. SO.. now I don't think they even put the order in. I will probably once again call them. But it will be my second to last call. I've had enough of a dysfunctional company. If this is not fixed. all I want is what THEY offered ME free.. an upgrade. I didn't ask for it, nor did I ask for this ***. One voice modem, with no router or wifi.. what is so hard with this? I already have a call into uvers and they are coming today to check me for installation. Not going to commit yet, but having my options open. Going to get the actual prices, what I get for it eq etc. Comcast will have one last chance and frankly thats more then they deserve. What am I asking here? Well a *** voice modem with NO ROUTER or wifi. I mean I didn't ask for the upgrade, I got a letter in the mail saying I was being upgraded. Maybe even a check to see if this was even ordered and being shipped? What else am I asking for? Get this note to the CEO of comcast, ANYONE higher up to show them the incompetence of their employees. I have names of them, dates and ticket numbers to pass along as well. Everyone I talked to should not have a job there. I get an email and call from a woman soumds_esl@cable.comcast.com From get this.. CORPORATE/ I tell her my whole story, she assures me that SHE will send me the right modem. I doubted her and said so.. her exact words were: "I'm from corporate and I will send you the right one" Well guess what??? I got one and it was.. WHAT? THE WRONG ONE AGAIN. This time no shipping label to send back. I called her and emailed her back for a week.. progressively getting more pissed. She has never returned one email or call. A Comcast Corporate ***.. and THIS is what you want if comcast is to get even bigger? Now to tell you about a fantastic guy who works for comcast.. Now.. I went on facebook and found a comcast page, and just posted the words "Comcast sucks." A couple days latere I got a message from a guy who is in Philadelphia, and named Peter. I do not know if he is corporate but his email address is also cable.comcast.com. Well THIS guy needs a raise.. after a week of talking with him he found one of the modems I was looking for. Had it sent here, and is now sending return mail stickers and box as well.. Also, will credit my account for the battery I will have to buy for the thing. When comcast sold me on the telephone part, they guaranteed a battery.. I had explained my elec goes out in the country here all the time.. well the new modems do not come with a battery now. If I knew that was what was to come, I would not have got phone service with them at that time.. switch and bait eh? Also this Pete is crediting my account 100$ for the aggrevation I have went through.. Hows that for support.. This guy needs a raise! Are you LISTENING comcast. This is the sorry sack of *** comcast is now..It will get worse trust me. It will get so bad people will start fighting back. and I for one will join them. Comcast is to big for its britches now. Don't let it get MORE out of control. Their tech help knows nothing.. I've had pixelation on the tv when I use the computer. This has been on going for a month as well. Had a guy here, cut the ends off my cables put new ones on.. called it fixed.. it is NOT fixed yet. But the good part.. he sat in my kitchen waiting on something he had hooked up and talked on his cell phone for 30 min something about his kid and basketball. When he got the reading whatever he wanted, he said see ya, went out in my drive and sat in his truck.. no *** now, for over an hour with the door open so I can hear him.. about his kid and basketball to the same person. Is this more of why comcast charges so much for *** service?? cant wait to go dove hunting and start shooting birds sitting on comcasts cable wire. Un effin happy customer BUT this Pete in Philadelphia needs a RAISE comcast... ONE person went above and beyond to help me.. where 8-10 others could not, and/or would not do. Including this *** Comcast strives to provide outstanding customer service and I appreciate your bringing this matter to my attention. Please contact me at 256-922-6569. Melody S. Executive Customer Relations THIS *** needs fired, or at least a fat lip.
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2 comments
Anonymous
#877654

They gave you $100.00 for your aggrevation what else would you like them to do?

Anonymous
#878128
@Nikki

Well, Nikki, I think that he would like them to do their jobs right the 1st time ... or maybe even the 2nd time instead of the 10th time, over a month later.

I think that he'd like it if they provided competent customer service. You're living proof that you can't fix ***.

If you don't work for Comcast, then you should apply. They'd hire you in a heartbeat and probably put you in a Management position.

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Review
#540259 Review #540259 is a subjective opinion of poster.
Service
Comcast Tv Package

Comcast - Service Disconnect Review from Los Angeles, California

I'm So upset with myself for going with Comcast against prior customers failed experience. I find it amazing how you get to speak with an American representative when you setting up service but once you have the first issue your forwarded to someone from across the waters will have a language barrier and that just makes the problem all the more difficult. I have has Comcast since 7/12 each bill I relieved was incorrect leaving me with a $700+ Bill. Service was disconnected despite the 3 times I reached out to them to correct issue. At this point I just need to cancel my service and not go through the extra stress in return I will not anger the reps that are just following the senseless policies that Comcast has the commitment that you all have is simple HORRIBLE CUSTOMER SERVICE And that seems to be offered regularly..
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Review
#540235 Review #540235 is a subjective opinion of poster.

Phone Service Review

Can't get comcast to port my number, they have left my business with no phone for 3 weeks. They are a nightmare. Calling fcc. Tried to port 4 times the 4th time they shut me off. 3 times they said cancel resubmit.sounds like it's time for the lawyer. I can't just lose my business
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Review
#540162 Review #540162 is a subjective opinion of poster.

Nightmare Experience with Returned Equipment - Not Even a Customer anymore | Comcast review from Washington, District Of Columbia

We cancelled our Comcast service in June 2014 because of the inability of Comcast to get out internet to work after multiple technician visits and calls to Comcast. Last week, I received a call from a 3rd party called Equipment Recovery Service claiming we did not return all of our Comcast equipment. This is false as we returned our equipment via a UPS mailbox that was mailed to us by Comcast with pre-paid labels. We do not possess any Comcast equipment as we mailed everything in our possession back (2 cable boxes, 1 internet modem and 2 remote controls). I was told by the 3rd party company that only Comcast can resolve this issue of removing the missing equipment from my account. On 9/23 I called and the service rep said Comcast was missing 1 of my cable boxes and that 1 cable box and 1 modem had been returned on different dates (impossible as everything was mailed together in one large box). She said she would send a ticket to the equipment research group and someone would get back to me by 9/29/2014. As no one got back to me by 9/29/2014, I called Comcast again on 9/29/2014 and spoke to another customer service rep in the Silver Spring office. She now claims I am missing 2 items – a cable box and a modem (which is more equipment than noted last week). She also told me this is not a Comcast problem and is a UPS problem. She said she would check with the warehouse and get back to me if someone contacts her. Her supervisor refused to speak with me. I am extremely frustrated at this fraudulent business practice of Comcast. We returned all our equipment and Comcast is claiming we still have equipment, sent my information to a 3rd party equipment collection service, and is unable to answer my questions or help me address the issue when I call.
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1 comment
Anonymous
#877560

Wow! It is like reading my own story!

I cancelled Comcast service in June 2014 (VERY BAD Internet connection), returned all equipment (in Person), even received a notice that Comcast own me a money....Since the refund was not coming, I called Comcast and was informed that I am NOT Going to get the refund, because I did not return one cable box....Person I spoke with, was a very nasty man.....

I am going to write them a letter and copy the refund notice. But I am not very optimistic about the outcome

Review
#539956 Review #539956 is a subjective opinion of poster.
Service
Comcast Internet Service
Reason of review
Poor customer service
Preferred solution
Someone to Contact me and Resolve the Issue

No show for install | Comcast review from Satsuma, Florida

5.0
Details
I put my order in for internet on 9/25/14, everything was good and it was a done deal for installation on 9/30/14 in the am. Then on Friday 9/26/14 they called me again trying to sell me cable tv, I told the sales person I want internet only. Then later that day I get another sales call for bundle service's, I again stated I wanted internet only. Then I ask not to be called again until my install! I was told by the first sales rep. my install date was 9/30/14, then I was told after I ask not to be contacted till I was getting service connected, then ask my install date and was told it was Oct. 10/2/2014. I went online since I had received no update via e-mail and no date was shown nothing except I have a Comcast account. Then after talking online and calling three customer service reps I was told my install had been cancelled due to previous issue with some one at the address I requested service. No email no call telling me no install scheduled just a blank! I found out through the third sales rep. I contacted that there was a outstanding balance at the address I requested service at! This company is very poorly run and hires over sea's people in other country's to run customer support. They fail to notify customers off issues and have no idea on how to get their service! I wish Comcast had competition then maybe they would offer some degree of customer service. I regret that I must employ this company to receive internet ! Wallace P. Whitehead
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Review
#539771 Review #539771 is a subjective opinion of poster.
Service
Comcast Bundle
Reason of review
Poor customer service
Loss
$100
Preferred solution
Deliver product or service ordered

Over billing for not working internet | Comcast review

1.0
Details
I had comcast internet won't work any time, when i called them regarding the slow internet issue, i got charged for the service call and also for the HOME TV in that month, which i don't have TV at all in my home.when i call them they deducted 10$ from my bill and i thought it is over there, but i got charged 78$ following month(i should be billed 39.99 for internet and 8$ for router), when i asked them he started telling me that i had a late payment last month. When i told him i had a proof that i didn't do the late payment, he started telling that i paid only part of the bill, i didn't get that the only option i see in the website is pay total due, that i how i always paid. When i said that here comes the third story i am in 6months offer till now i got over at this time looks like, June 1st is when i got the internet connection it looks like its been six months according to the comcast year... and he said he will give me 15$ off from the next bill....... My question is why should we be paying this extra money for these people with not even getting internet.
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Review
#539763 Review #539763 is a subjective opinion of poster.
Service
Comcast Internet Service
Reason of review
Poor customer service

Comcast adds bogus charges.

Our S.W. Florida t.v. reception was failing...sometimes out. Comcast claimed older cables had trouble with their advanced hi-tech equipment. They could fix it! Comcast claimed they would upgrade our old cables for free...to supply the dependable service we were paying for. BUT...Our next Comcast bill included charges for installation of NEW custom lines for existing outlets (claimed as free) and charges for additional unwired outlets (we had none). Our drawn out dispute with facts seemed futile....and it was. So, we became another abused Comcast customer. Today we wait for a competitor to serve our area. Hopefully they will provide better service....and less advertising BS (it's what Comcast does best).
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Review
#539732 Review #539732 is a subjective opinion of poster.
Service
Comcast Installation

Intermittent and slow internet | Comcast review from Indianapolis, Indiana

1.7
Details
I have been having a lot of trouble with Comcast internet. Slow, spotty, intermittent connections. Three visits to the Comcast "support" website resulted in service visit that I cancelled in error but the guy showed up anyway because Comcast takes a while to notify their contractors of scheduling changes. He takes one look at the outside wiring and begins a litany of things wrong with it that a funded service visit will have to correct. OK. Visit #2 corrects some of it but it was getting on to lunch and the service person decided to bail fixing two of the 3 major problems she saw. She promised to call and schedule the last of the services (call never happened). Her work was so shoddy that what she did accomplish will have to be redone along with replacing the cheap wire used by the installation Comcast guy many years ago (problem #3). So I went to the "Support" website again to schedule a visit. That was such a nightmare (it took well over an hour after I contacted the online "support" person), that I am considering dropping Comcast. The new "Support" person determined that my old Comcast cable modem was not responding to demands to update its firmware so it should be replaced. He sent me to a Comcast service center in far SW Indy which had moved to south Indy several years ago. The real Comcast service center was on the far NW side of Indy where I traded in the old modem for a new one. Total time = a little over 3 hrs. Thank heaven it was a nice day and I rode my 50 mpg motorcycle. Hoopla. Problem #3 is scheduled for Tuesday. AT least it wasn't as bad as billing me for 2 modem/routers for more than 6 years ($6/month) when I have never had but one. Repeated calls to various parts of the company openly stopped the practice but on one had the authority to provide a refund.
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Review
#539344 Review #539344 is a subjective opinion of poster.
Service
Comcast Installation
Reason of review
Poor customer service
Loss
$450
Preferred solution
Deliver product or service ordered

10 months of lies, deceit, disrespect and failed commitments | Comcast review from Dacula, Georgia

1.0
Details
Hey COMCAST????? I don't normally take the time to come on here...but I'm beyond frustrated right now and feel like venting. Since moving to GA back in December I have had nothing but a slew of issues, horrible service, and inconsiderate customer support. But hey, just calling them doesn't do justice, so allow me to outline the issues, if you've had similar stories, please feel free to share in the comments: Early December 2013 - Dispatch was hours late to the residential install, with no comps, no apologies, no credits. But a two year contract was established with the promise of a pre-paid visa... Late December '13 - first of several tech visits due to failure to provide the services that were paid for including phone, cable, and internet January '14 - Several outages for both cable and internet services, two tech outreaches and a replacement modem was provided Feb '14 - Continued outages and disruptions in services, including "false reads" where no outage was stated on there IVR but when a trouble ticket was provided and techs sent out magically an outage was discovered Mar '14 - See a trend yet? Continued outages and more tech visits, however these techs determine a NEW box is needed for the TV services and wondered why the original installer failed to actually feed the services correctly through the house Apr '14 - Time for a third Modem...then a fourth. Because the one that was replaced by the tech died which resulted in a last minute run to the local branch to get more new equipment...Yeah, time for a switch. So a call to billing support ensues where we find out that we can't switch because we're stuck in a contract, but wait...actually we're not...or are we? Because three separate billing associates including a regional manager provides conflicting info. Only thing that is confirmed? They want their money, and we don't get the pre-paid card...funny that. May '14 - Internet issues continue, which is great when you rely on the services for a livelihood right? Contacting Tech Support leads to conflicting information from previous techs, all documented of course. Jun '14 - Daughter is here and her TV isn't working...looks like that new box they gave was a model so old they don't even carry it...so a new one is given. Jul '14 - Time for another tech visit. This time for intermittent wifi issues...oh there's a new router that we just got that should fix it...and set it to manual connection. Aug '14 - More internet issues...Tech: I see the issue, you should be set to automatic channel selection Sept '14 - I'm done. Hit up chat support, spend 2 hours trying to get to a supervisor to confirm my contract status, cancel my services, and after the first guy saying I'm on a contract, then the manager saying I'm not...got that transcript copied too. Time for new providers, hit up AT&T for phone, hit up DirecTV for video services. I'm not in uVerse territory but will switch as soon as I can, so I figured Business Class Internet would help for stability. 9/26/14 - DirecTV appointment between 8am-12pm, they show up at 8am on the dot. Called before they came, handled business. Comcast Business appointment set between 10am-12pm...It's 7:30pm now and they still aren't here. I've been on the phone for over 4 hours with them today and no one could tell me why they couldn't show up when they promised for an appointment that they set and confirmed over a week ago, that they called and confirmed TWICE prior to the appointment window, and for some reason couldn't manage to get ANYONE out here to install today. I was passed around cold transfer from department to department to people who couldn't even touch my issue, let alone resolve it. Rachelle, Marcus, Trey, Devin...wait Devin was ok ID: 36349, he was probably the best out of all of them. Collin with no ID, the self proclaimed only Collin that works in National Accounts in the great city of Centennial, CO did me the fine justice of saying that "I don't have to care if they can't get me an installer today." When I asked him if it was fair that the company failed to honor their promises. They set the appointment time, they failed to honor it. I even took it a step further to ask if it was fair if the company promised to pay him on Friday, but then decided that they would instead pay them three weeks later, with no notice, no reason, no compensation, just reschedule even though you did everything you were supposed to do. He said no to that...still waiting on my install. So I asked for his manager...Eric who's number I have, but won't provide for his sake...since he probably should be on bereavement...he didn't seem too thrilled about his roll and I told him that. He said "Your region has a logistic problem that we need to fix..." So he said he would call my region's dispatch then give me a call back to let me know his findings and what he could do for me. I asked for a time to expect a call...within an hour he says. So I tell him I'm going to call him at 61 minutes if he doesn't call me back because I knew that he wouldn't call me...to my surprise, or not an hour passed no call. So I called him back, he hesitated at first like he was surprised I would call him back and then said he got off the phone with dispatch 5 minutes prior and was getting ready to call me...like it took 55 minutes to call and find out...NOTHING. Because after all that time he still couldn't get someone out to do what they promised they would do and wasted my time NOT CALLING ME to at least honor the promise that HE made to me. All that garbage they talk about wanting to provide top quality service and serve their customer's with integrity. I wanted to lace the whole place with profanity, but instead I'm taking to FB, their corporate pages, and their corporate office. I've cancelled everything else because I can't live with them one more second, AT&T or GOOGLE if you are out there reading, PLEASE PLEASE PLEASE expand your internet services in the Dacula, GA area because this is completely unacceptable. Update: Now I get a call back from escalations telling me that they actually NEVER received a call from Eric and that he lied about reaching out to that group and simply submitted a ticket...funny that... So like, comment, share, add to this if you have an experience to share. Send the story to your local papers, repost on your blogs, whatever you can do to spread it. #CONCast #Comcast #Upset #Irate #HonorYourPromises #HandleYourBusiness #ThatAintRight #FixThisNow #ForReal #ATT #Google #BBB
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Review
#539256 Review #539256 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$5000
Preferred solution
Let the company propose a solution
Tags
  • manager staff

Comcast - Installation Review from Memphis, Tennessee

Been waiting since 8/29/14 to get cable. It is now 9/26/14 and 5 people have been at my house and tell me it's the tap outside... We knew this on 9/4/14! We have talked to managers about this and they set up the same appointments with inside installers that then lie and say said they installed so they get paid... We got a bill yesterday 9/25/14 for $166.98. An inside technician showed up today!!!!!! Tap still broken and STILL NO CABLE OR INTERNET...I WILL BE CALLING SOMEONE TOMORROW
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Review
#539169 Review #539169 is a subjective opinion of poster.
Service
Comcast Installation