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Comcast - Horrendous Customer service

I had an issue with my bill increasing because of a change in promotion that I was never notified of. None of my documentation reflect that the original promotion was temporary. I called and spoke with Fernanda (employee ID 6N3) who advised me that she did not see anything reflecting this change on my documentation either. She told me she would speak with her supervisor and call me back. About 5 hours went by and I had not heard anything so I called back. I first spoke with someone who didn't give me his name he just transferred me into another ***. I then spoke with someone named Odell who told me he was going to look over my file, and instead transferred me to someone named Jay (employee ID 3304). Jay then started arguing with me about not being able to give me a supervisor and in the end transferred me into yet another ***. All this time, nobody could connect me back to Fernanda or could even tell me who her supervisor is. I finally spoke with Abdul (employee ID 12N) who put me on hold for 10 minutes only to come back and tell me that he's going to have Fernanda call me back. I asked for her supervisors information or anything that I could reference and he stated that he does not have that information because she is in a different department than him. Needless to say, I never heard back from Fernanda or her supervisor as promised. This is the worst customer service experience I have had in my entire life and I will NEVER recommend comcast to anyone for as long as I live. If this is how customers are going to be treated, everyone should be fired.
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Review
#526617 Review #526617 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$15
Preferred solution
Price reduction
I recently electronically signed a contract with Comcast agreeing that I would have their cable television service for twelve months. A day later the services were installed, and I was enjoying Comcast's television services. Two days later, Comcast shut off my cable...
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4 comments
Anonymous
#945199

bootseythecat 17 hours ago wSavannah, Georgia

I very upset consumer of Comcast regarding the bill for $288 in which my husband & I have been

calling since 2/7 - 2/11/15 still not resolved been going up for months. everytime we call get put

on hold many times.

talk to many people and they laugh at us or say they cant do anything. now

they want to hook us into a contract reduced to $188 without the major movie channels. What kind

of deal is that? I will not recommended to all my friends and family to get this cable no matter what.

Finally we spoke to a "Brad" at Comcast say he is incharge do not need a supervisor to talk to us he laughed at us, then told us to speak to someone else and hung up... Jacksonville fl

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Review
#526362 Review #526362 is a subjective opinion of poster.

Comcast billing for closed acct and returned equipment!

2 accounts were active to the same apartment (room mates), 1 closed out in June and equipment was returned but Comcast is still billing for service and equipment even though service was canceled and equipment returned. Comcast employees are very rude and unhelpful customer service reps that refuse to do anything or even get a supervisor and then hang up on you. Comcast is committing fraud by billing for services that are not being provided and equipment that is already in their possession and none of their reps will do anything to help. And their online sites don't help either.
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Review
#526330 Review #526330 is a subjective opinion of poster.

Comcast in Berkeley, Illinois - Failure to honor upgrade offer

After logging in to Comcast, I clicked to see my available upgrade offers. Their website indicates that I am eligible to upgrade to Blast 50mbps for $63.95 per month. This is slightly less than what I am currently paying for only 25mbps. When I select the upgrade, it appears to be processing but indicates that I have to chat with someone to conclude the processing. The chat representative then indicated that he could process the offer. When I asked him to confirm the price, he replied "I can get it started right away". When I again asked for confirmation of the price, he replied that it would be about $79 per month. He first said the price was for new customers only. I explained that it showed as one of my upgrade options. He said there was nothing he could do and suggested that I call Comcast. I spent about four hours on the phone and Comcast refused to honor their upgrade offer and repeatedly tried to up sell me on more expensive options or options where the price would increase after twelve months.
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Review
#526282 Review #526282 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
Preferred solution
Deliver product or service ordered

Comcast - Digital Starter Package Review from Richmond, Virginia

So 2 weeks before the SEC Network premiered I gave comcast a call. I wanted to know if I'd get the SEC Nwk in my current package, digital starter. The person I talked to the shirt me that I'd get it in my current package. I asked if they were completely sure, and they said yes. After The call ended, I did some research on my own. The research clearly stated that if the state you live in, doesn't have in SEC school in it, then it won't be in the digital starter package. This is me in Virginia. So I call again and explain to another representative what I found. I asked him to triple check if indeed the SEC network would be in the starter package. She told me it will for sure be there. So two weeks later, surprise, surprise, no SEC network. I give a call, ask why it's not showing, sure enough it's because "I don't get the channel in your current package." You guys had told me over and over again that I would get it! The wrap then tries to sweet deal me into triple play offer at a promotional rate for premium. I asked over and over again if I can get a double play premium package promotion because I never had phone service with them before hand, so why would I want it now. He tells me, sorry but there are no double-play premium options for me. Sure enough, when I asked to speak with someone else, all of a sudden, there's a double-play option for me. The guy was lying to me. Comcast, get your call center together, this is ridiculous. There needs to be more transparency for the customer. Put processes in place for your call centers so that everything doesn't come in and tangled mess. Finally, is it very hard to educate your agents on your products? In all of my interactions, I had to explain what the SEC network was. Is it that difficult to pass a memo along to your employees that a new channel has been added to 100% of America's starter or premium packages?
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Review
#525855 Review #525855 is a subjective opinion of poster.

COMCAST, Despite the Endless Consumer complaints, shameful business practices and egregious criminal behavior, appears to be Untouchable. Why?

Most companies could not survive the intense consumer backlash that Comcast receives on a daily basis. Comcast not only Survives' it, their bad behavior appears to be written into their business model, to be practiced religiously by their employees but never questioned by any governing or regulatory agency. The are Untouchable. We have had comcast cable and internet for a little over 2 years.. We Only have it because of the high speed internet....if anyone can recommend an alternate high speed internet provider in Northern California, I would Really appreciated it and I could Complain NO MOre! Oh yeah, there is not another HS internet provider.....I am stuck with Comcast monopolizing my SANITY!! I feel safe in saying that in 2 years, our services HAS ONLY WORKED CORRECTLY for maybe 50% of the time...and that could be an exageration. Dozens of phone calls, put on hold, transferred and put on hold again just to be told that they are the wrong department, then put on hold again for another 10minutes JUst to get hung up on!!! If comcast is truly worthy of praise and the governments protection, than why can they not provide the most basis services, MAKE TV WORK!!! I mean you are the CABLE COMPANY!!! WHAT ELSE ARE YOU DOING?
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Review
#525734 Review #525734 is a subjective opinion of poster.

Comcast in Kennesaw, Georgia - Hidden billing increases

Just signed up for comcast and 2nd month in a row bill is wrong. My internet fees just went up and i was told there was nothing i can do about it. No reason other than comcast raised fees was given. I was not notifed and i signed up with them under a different fee structure. I think it is shady that they increase the cost for an extra service i asked for yet i get no benefits and i can cancel it as i need internet and without the blast and the modem i cant work. I will be looking elsewhere. I have to examine the bill every month as comcast adds fees without telling you. my bill should be the same month after month
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Review
#525358 Review #525358 is a subjective opinion of poster.
Reason of review
Problems with payment
Preferred solution
Price reduction

Can't open comcast email

I couldn't get in to my email, and I really needed it. I went online and used their chat service, as my phone wasn't working - which is why I needed the email, so I could contact some one. the first time, I got some one who told me to clear the cache and cookies, even though every thing else was working fine. I KNEW it wouldn't work, be cause cookies have NOTHING to do with the problem. then he wanted to know what browser I was using, which shouldn't make a difference. never had any problems with my browser be fore, and I really don't see what that has to do with any thing. he told me to minimize the chat window, but I could find NO WAY TO MINIMIZE IT; it has no icons that I could see at the top of the chat window to click on to minimize the thing. and he wasn't very helpful about it. so then I exit the chat room, delete the cookies, which did NOTHING to solve the email problem, as I KNEW it wouldn't, and then I went back to the comcast chat room. when I was "number 1 in ***", some one jumped me and I was suddenly "number 2 in ***". then some one jumped me again, and I was "number 3 in ***". so I exited the chat room. as of this moment, my email STILL doesn't work.
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Review
#525337 Review #525337 is a subjective opinion of poster.

Comcast in Sumner, Washington - Nightmare for small business...sales dept lies

I wanted to switch from Comcast, sales said they'd match what I had for $50 less, and there'd be a seamless switch-over of internet, emails, and phones...WRONG. I have had to call every individual tech dept. and sit on hold for hours to get anything working. 2 weeks now and still not finished. First bill had *** I didn't ask for and equipment to return. Once they sign you up, your'e on your own. sales said nothing about wiring requirements. 1st tech told me to pull cable, 2nd said 1st tech didn't tell me the correct amount, now I have cables running all over the office.Telephone voice message notification didn't work. Couldn't get emails created and working in outlook-called a tech. They said they'd stop comcast, they didn't. There's no email forwarding, and new one's still don't work, and these are in my website. Hard to run a business this way
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Review
#524787 Review #524787 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
Loss
$500
Preferred solution
fix your company, it's terrible

Comcast - Internet Service Review

Dear, Comcast Since July 27 2014 I have had nothing but issues dealing with your company. I have reached out to you and it continues to serve as no help. It all began when I was going to cancel services that Sunday because I was paying too much and the 300 gb data cap. Not sure if any of you all have kids that require service for school, but I do. Which means we need data. We have not once gone over, but I was looking into going back to school myself. Well if I could have got my cap increased. Anyway, so I make a call to Comcast. The lady was real nice sold me on the x1 digital preffered plus, 105 tier internet with unlimited data and the phone, for under 150 a month for 1 year. Great lets do this. Scheduled and appointment for Wednesday.  I don't know why but I felt like it was too good to be true. Well I researched it and it turned out that you all don't offer unlimited data. But I saw locations that offer 600 gb. I called back on Monday explained what I found. The lady was like yeah we don't do unlimited data. She was like we do have the 600gb that comes with the 105 tier. I was like great. I asked her check and make sure it was all in the system correctly. She said it was not. She said they didnt include the internet. She said she fixed it. Tuesday rolls around and since there was already 1 error and already been misinformed once thought I would just verify. Lady got on the phone confirmed all the information, I confirmed the 600 gb. Everything was ready to go. Wednesday tech shows up 2 minutes late, not too bad looks at the paper work as I oh can't do nothing codes are wrong. Makes a couple calls and leaves. So I call again, jim was like yeah codes are all wrong said no problem we will get them fixed and get a tech back out thet to you, he told me had to put the schedule in for monday just to hold a time. Went over what I had ordered and confirmed the data limit of 600gb. Said he was giving it to his supervisor so we could rush a tech out, plus just to make sure he got all incorrect codes off. Thursday rolls around no word so I call, said no tech was available today maybe friday. Said ok had representative confirm what was ordered. Had her confirm the data cap. She said 600. Friday arrives. No word. I called and explained this needs to be done today cause other wise will increase the proration and cause me a double bill. She said would take Care of that. Had her confirm the account again and what was the data cap 600. Said ok. Saturday no tech confirmed all. Sunday I took a day off from dealing with comcast. Monday arrives tech showed up, and was only going to install the internet. Explained no supposed to be internet and x1. He agrees to go and get a box. Finally all installed. Finally. Well wish that wad the end. That night pulled up my data cap info still reporting 300. Figured maybe it takes 24 hours to update. So I look the next morning still 300. Called and was told all those. People I spoke to were wrong. Asked for a supervisor, I got with attitude will not do you any good. Will tell you the same thing. I said ok. Reached to corporate, nothing but sorry and we will take care of teaching but not happening. Even at 1 point Yolanda with corporate was like yeah you are apart of the 600gb data area 2 hours later sorry no your not. Plus the internet is no faster and constantly drops. They sent a Tech out and that night it was great. Next day same thing. COMCAST I am calling you out. I have given you the chance to honor what was promised. I have listen and defended for years. You have promised a better comcast and better customer service. Here is your chance to deliver what your people have promised. Not asking for anything but was promised, if can't make it happen in residential give me my package as a business customer. Do whatever is necessary. Now you all will not even return my call. So Comcast, here is your chance to prove you are that company you claim to be. Brian Roberts ceo this is your company make changes. Also someone truly fix my internet I am starting to think it is being done intentional because you want to get back at me for calling you out on promises you have yet to deliver. But I don't think its a conspiracy. Just think most of your reps are incorrectly trained and have no empowerment. But what does Brian roberts care, its not affecting his paycheck.8/22/14 now corporate will not return my call.
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Review
#524770 Review #524770 is a subjective opinion of poster.