Latest review first
Comcast in Kennesaw, Georgia - Hidden billing increases
Just signed up for comcast and 2nd month in a row bill is wrong. My internet fees just went up and i was told there was nothing i can do about it. No reason other than comcast raised fees was given. I was not notifed and i signed up with them under a different fee structure. I think it is shady that they increase the cost for an extra service i asked for yet i get no benefits and i can cancel it as i need internet and without the blast and the modem i cant work. I will be looking elsewhere. I have to examine the bill every month as comcast adds fees without telling you. my bill should be the same month after month
Reason of review
Problems with payment
Can't open comcast email
Comcast in Sumner, Washington - Nightmare for small business...sales dept lies
I wanted to switch from Comcast, sales said they'd match what I had for $50 less, and there'd be a seamless switch-over of internet, emails, and phones...WRONG. I have had to call every individual tech dept. and sit on hold for hours to get anything working. 2 weeks now and still not finished. First bill had *** I didn't ask for and equipment to return. Once they sign you up, your'e on your own. sales said nothing about wiring requirements. 1st tech told me to pull cable, 2nd said 1st tech didn't tell me the correct amount, now I have cables running all over the office.Telephone voice message notification didn't work. Couldn't get emails created and working in outlook-called a tech. They said they'd stop comcast, they didn't. There's no email forwarding, and new one's still don't work, and these are in my website. Hard to run a business this way
Reason of review
Not as described/ advertised
fix your company, it's terrible
Comcast - Internet Service Review
Dear, Comcast Since July 27 2014 I have had nothing but issues dealing with your company. I have reached out to you and it continues to serve as no help. It all began when I was going to cancel services that Sunday because I was paying too much and the 300 gb data cap. Not sure if any of you all have kids that require service for school, but I do. Which means we need data. We have not once gone over, but I was looking into going back to school myself. Well if I could have got my cap increased. Anyway, so I make a call to Comcast. The lady was real nice sold me on the x1 digital preffered plus, 105 tier internet with unlimited data and the phone, for under 150 a month for 1 year. Great lets do this. Scheduled and appointment for Wednesday. I don't know why but I felt like it was too good to be true. Well I researched it and it turned out that you all don't offer unlimited data. But I saw locations that offer 600 gb. I called back on Monday explained what I found. The lady was like yeah we don't do unlimited data. She was like we do have the 600gb that comes with the 105 tier. I was like great. I asked her check and make sure it was all in the system correctly. She said it was not. She said they didnt include the internet. She said she fixed it. Tuesday rolls around and since there was already 1 error and already been misinformed once thought I would just verify. Lady got on the phone confirmed all the information, I confirmed the 600 gb. Everything was ready to go. Wednesday tech shows up 2 minutes late, not too bad looks at the paper work as I oh can't do nothing codes are wrong. Makes a couple calls and leaves. So I call again, jim was like yeah codes are all wrong said no problem we will get them fixed and get a tech back out thet to you, he told me had to put the schedule in for monday just to hold a time. Went over what I had ordered and confirmed the data limit of 600gb. Said he was giving it to his supervisor so we could rush a tech out, plus just to make sure he got all incorrect codes off. Thursday rolls around no word so I call, said no tech was available today maybe friday. Said ok had representative confirm what was ordered. Had her confirm the data cap. She said 600. Friday arrives. No word. I called and explained this needs to be done today cause other wise will increase the proration and cause me a double bill. She said would take Care of that. Had her confirm the account again and what was the data cap 600. Said ok. Saturday no tech confirmed all. Sunday I took a day off from dealing with comcast. Monday arrives tech showed up, and was only going to install the internet. Explained no supposed to be internet and x1. He agrees to go and get a box. Finally all installed. Finally. Well wish that wad the end. That night pulled up my data cap info still reporting 300. Figured maybe it takes 24 hours to update. So I look the next morning still 300. Called and was told all those. People I spoke to were wrong. Asked for a supervisor, I got with attitude will not do you any good. Will tell you the same thing. I said ok. Reached to corporate, nothing but sorry and we will take care of teaching but not happening. Even at 1 point Yolanda with corporate was like yeah you are apart of the 600gb data area 2 hours later sorry no your not. Plus the internet is no faster and constantly drops. They sent a Tech out and that night it was great. Next day same thing. COMCAST I am calling you out. I have given you the chance to honor what was promised. I have listen and defended for years. You have promised a better comcast and better customer service. Here is your chance to deliver what your people have promised. Not asking for anything but was promised, if can't make it happen in residential give me my package as a business customer. Do whatever is necessary. Now you all will not even return my call. So Comcast, here is your chance to prove you are that company you claim to be. Brian Roberts ceo this is your company make changes. Also someone truly fix my internet I am starting to think it is being done intentional because you want to get back at me for calling you out on promises you have yet to deliver. But I don't think its a conspiracy. Just think most of your reps are incorrectly trained and have no empowerment. But what does Brian roberts care, its not affecting his paycheck.8/22/14 now corporate will not return my call.
Comcast in Jacksonville, Florida - Worst experience ever
I have been fighting with Comcast for an eternity over connection issues. I have called numerous times and have been lied to consistently. The customer service reps are programmed robots who always understand what you're going through, and are so sorry, and have your back and promise to take care of the issues and call you back later which NEVER happens. This is all a farce of an incredible magnitude. Words cannot express my anger at this horrible excuse for an AMERICAN COMPANY. Please if anybody out there knows of a viable option please post. Comcast is a company rooted in deceit, lies, horrible service and inferior products. This company discusses me to xfinity. Shame on the cowards that treat paying customers in this way.
Reason of review
Poor customer service
Deliver product or service ordered
Comcast - Review from Port Charlotte, Florida
Never again !!! Ive called a hundres times , been transfered 1000 times and been "accidentally " hung up on about 20 times . I have a contract with comcast for home security . I was told I could transfer the contract to the buyer of my home which turned out to be a lie then when I ask to transfer it to where I moved to they dont service my area and they still saying I have to pay a $840 cancellation fee . They are unbelievable and customre service is the worst ive ever seen
Comcast in Oakland, California - Worst customer service ever
I revived a call from Comcast saying that I am eligible for a high speed internet and and digital TV for the same rate, basically the internet got a little bit faster and they shipped a digital box whiten 3 days, after I connected it I see no picture and I am getting an error message, I called comcast more then 10 times and every time Philippines agents answering the phone which they aren't knowledgeable about the issue or offer a technician to help to resolve the problem. they either hang up the phone or saying that a technician will call you in 2 minutes to troubleshoot the problem, which was a lie and they didn't call back, and I don't understand if he or she isn't technician what they are?! I'd say they they best performance are to put falls charges and how to rip people off. they have just caused me a lot of frustration and no help.
Comcast Internet Service Review
I have internet service through comcast. I am in aurora, il. It has been down now going on 3 days. And, no news as to why.
Comcast in Naples, Florida - Tried to order the TV special
After being transferred 5 times and an hour later they say that offer is over now. After they disconnect me within in 5 minutes it is again advertised on TV! They advertised Digtital Preferred for 12 months at $19.95 plus 3 months of HBO, Starz and one other. I am switching to DIRECT everyone that has them loves them. They have become so large the employees have job security as long as we all keep calling to complain and then they make deals they don't keep. As we get older we get smarter, it is time for a CHANGE!
Reason of review
Not as described/ advertised
Comcast in Washington, District Of Columbia - THEY CHARGE ME, OVER CHARGE ME AND THEN CHARGE ME AGAIN. WORS SERVICE EVER
If I could give ZERO STARS I WOULD! Comcast is the worst service I've ever had. The only nice customer service agents they have are the ones who engage you to their company to take your money. I enrolled in comcast bc they offered me a $89.99 plan ($100.00 plus fees taxes, etc) they include phone (WHICH I DIDN'T ASK FOR UT THEY SAY IT WAS FREE, and included 300 minutes for international calls), tv and internet. All of sudden "someone" has changed my package WITHOUT my authorization to another plan and my bills went from $110 to $160-$170, IT WAS CRAZY!!! I'd ask to have my package back, but nothing they would still charge me one way or other. The customer service agents are all LIARS, they would say I'd pay less next month ($130) but next bill would be like $190! It was the most horrible nightmare! I wanted to cancel the service they wouldn't let me do it and they'd just offer more packages, or bonus like HBO or SHOWTIME! I tried once and once again. After talking with 15 different agents I grabbed the router (modem) one day with me, went to the office and returned it. They HAD to cancel my service of course and they promised they would send me a check for the last month I paid in advance, they sent the check, now after 1 month they call me telling me I need to return the check PLUS I OWE THEM MONEY bc of international calls I was not entitled to do. OMG ARE YOU SERIOUS?? Comcast ARE THE WORST, STAY AWAY FROM THEM!!!!! Even when I cancelled and I changed to Verizon Fios they still there. VERIZON GIVES MORE FOR LESS OR THE SAME!!! RUN AWAY FROM COMCAST!!!
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