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Comcast simply don't care, disgraceful

1.0
Details
I am at my wits end trying resolve some Comcast billing issues and overcharging on my account, after trying the normal customer service route and after spending over an hour and 30 minutes to various departments and 3 transfers on the phone in june 2014, explaining my story each time and put on hold for a large portion, I was abruptly disconnected, this was my third time of trying to resolve this issue, the call handlers put you on hold and after a while cut you off, it is incredibly frustrating, I have a life, and in the brief couple of months since I returned to Fort Myers I have spent over 6 Hours on the phone to Comcast, in the service center at Gateway and driving to replace Comcast equipment, this is not what I come to Florida to do. After a seasonal break my service was reconnected on 02nd April 2014. Unfortunately the service did not work and after numerous phone calls and refresh signals I was given an unacceptable lengthy date for a Technician to call, so after 10 days of no service on 12th April 2014 I drove the 35 minute drive to Gateway and 35 minutes back and exchanged the box myself, incidentally I also had no service on 6 May 2014 & 14 June2014 when they had local technical problems not just limited to my home, I also had to ring on two occasion when my broadband wasn't working correctly. Since my service started proper on 13th April 2014 they have charged me $784.38 for a little over 3 months service, an outrageous amount of money, of which a small portion $86.02 is international calls and $9.50 is a late fee. The main reason for this huge rise in the size of my bill is they have increased the price of the bundle package by over 45% from $109.99 before I went to seasonal break, to an incredible $159.95 without any notice or warning, I have no additional service, I have the same equipment, everything is the same except the price.This is a huge price hike that I would not have agreed too and had I been notified or made aware you intended to implement a 45% price increase I would have renegotiated or canceled the service, one explanation I was given by customer service was that "I was on a 12 month Promotion that had ended" when I pointed out I had only had service at this address for 10 months she hung up the phone! normal Comcast practise. I have been emailing since June 2014 and its now September, I requested the service be dissconnected in June and they have continued to bill me even though I am in England and not using any service and the house ihas been empty, I have sent approx 14 emails since June, had 2 replies and still not had a resolution, there is no doubt that Comcasts policy is to hang up the phone when you have a problem they can't resolve and ignore customer emails until you simply give up out of frustration, without doubt the worst company I have ever dealt with in my 57 years, I am currently being treated for cancer and could really do without this additional hassle, they simply don't care.
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Review
#530319 Review #530319 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$700
Preferred solution
Let the company propose a solution

Comcast - Phone Support Review from Chicago, Illinois

I'm jn chicago . Comcast is the worst service provider i called to switch to rcn and couldn't die to service restrictions but I cannot believe the amount of time I have lost in my life dealing with comcast, most notably because their phone system sucks and their workers have no clue how to do a job right and thorough. I have now been in the phone for 3 hours it is unbelievable the any people I have talked to. Most notably the workers don't have a grasp of the English language which is not their fault but comcast a for throwing them in this job. They never understand my issues. The minute another company is able to service my area I will be switching and so will my entire family ( we have a totale of 6 accounts at different households and we all feel the same). Comcast you suck so bad.
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Review
#530251 Review #530251 is a subjective opinion of poster.

Comcast - Account Review

I have had Comcast triple play for a month and it has not worked properly the whole time, I have to reset the cable box every morning and afternoon and was only credited $9.94, to me the fact that I have had to deal with *** equipment for the past month I believe more should have been credited to my account. I have also called customer service almost everyday and they have yet to be able to fix anything. Just *** service all around, very pissed off customer!
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Review
#530057 Review #530057 is a subjective opinion of poster.

Comcast outage again

2.0
Details
Fed up with Comcast and their lack of concern for customers. We had 2nd prolonged outage on 9/3, first was on 8/31. All their recording says is...they are aware of it. Cant talk to anyone because they are automated, probably to keep from angry people like me. All they tell you is, check on the internet for updates. How ***...when TV is out, so is Comcast internet. Their system is *** and getting worse. I think that their next increase will surely send me to DISH or Direct TV. Cant be any worse than what I have now. All I can say, Comcast sucks in a big way.
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Review
#529892 Review #529892 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
2.0
Details
http://comcast.pissedconsumer.com/ Dated: September 9, 2014 RE: Lengthy and Unresolved Issues of Comcast's Over Billing of my new Triple Play Bundled packaged deal/promotion for $84.99 agreed upon back on June 2, 2014. Attention-C/O: Michael Yovanovich, Erica and any,...
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Review
#529345 Review #529345 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
Loss
$185
Preferred solution
Price reduction

Comcast has monopoly in the Portland /Greshan Oregon area

Comcast has a monopoly in the 97230 area or Portland Oregon , they offer great deals if you bundle HAVE TO BUNDLE products to get deal , deal guaranteed for one year , minute years is up every month higher charges, cant keep up with bill, disconnect all services, disabled, have no phone for calls to doctor or emergency svcs. talk to Comcast representative, don't care attitude, met woman at Comcast center who had to drive to Portland from Seattle to return equipment used by her recently deceased mother, Comcast would not allow her to return it to the Seattle office as her name was not on the contract. Comcast is using predatory practices to screw people out of $$$, Seattle woman not return equipment Comcast continues to charge monthly fees on deceased mothers account. Seattle woman will then have to fight like *** to get Comcast to stop and or waive charges. PUC, FCC and the FTC need to comtrol Comcast.
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Review
#528938 Review #528938 is a subjective opinion of poster.
Reason of review
predatory practices

Comcast - A/C transformer blown out

After being without cable, internet and phone service for two weeks it was said that maybe a technician needed to come out. He did but the cost of it unbelievable. With little to no knowledge of what he was doing he blew the a/c transformer and comcast had no sympathy for the bad service their technician delivered. All they did was continued to *** me off pretending like someone was going to at least come out and checking out what happened. We'll you know that never happened. I continued to contact them, but each time the story was the same.
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Review
#527529 Review #527529 is a subjective opinion of poster.
Reason of review
Poor customer service

Comcast - Promised $150 Gift Card to sign up and NEVER received it!

I was promised a $150 gift card when I signed up and was told to expect it in 2-3 months. I never received it and was told that "you didnt fulfill the verbal agreement to contract" and will not receive one! This is an internal process and no one ever asked to me for a verbal agreement to contract. Comcast has the worst customer service that I've ever experienced in my life and I mean ever! Comcast failed to obtain my verbal agreement and now stating that I failed to complete something that I have no knowledge of. I will be filing a complaint with BBB. This has to stop, they cant continue to provide such horrible customer service and get away with it. I am beyond furious!
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Review
#527383 Review #527383 is a subjective opinion of poster.

Comcast in Houston, Texas - THE WORST EVER

3.0
Details
July 10th, 2014 8:35 AM Called in for service Ordered the HD triple play consisting of a 26 channel lineup, extra high speed internet, and a full security system with additional equipment: discussed the fact that I have TIVO and needed cable cards, customer service assured me she would send 2. July 19th Subcontractor shows up. Quickly *** the TIVO; states he doesn’t know how to deal with that, tell us we need to reschedule, he has no cable cards. Call “customer service”, unapologetic, heavy accented lady tells me there are no Saturday appointments – ever. I get frustrated with the language barrier as well as…of COURSE there are Saturday appointments…this WAS a Saturday appointment! Ask for supervisor. Another unapologetic, heavy accented lady says she’ll reschedule us for 2 weeks, Saturday. Fine. Annoyed. But Fine. August 2nd (2 weeks later) Wake up realizing we never got a confirmation call the day before… wait a bit – then call to confirm. Unapologetic, heavy accented “customer service” lady sys we have no appointment. We’ll have to reschedule. Nope, these people are terrible. Highly annoyed. August 4th (nearly a month later) Go into Comcast Store for 1 last time to beg Comcast for service. Nice, seemingly knowledgeable lady reviews the issues we’ve had so far. I ask for a clean slate, new order, from the beginning. Ordered the HD triple play consisting of a 26 channel lineup, extra high speed internet, and a full security system with additional equipment: discussed the fact that I have TIVO and needed cable cards, she assigned me 2, handed them to me, so I would have them when technician shows up. Made new appointment for 3 weeks out – but improved upon that date moving me up to Aug 16th. Better Customer Service leads me to be a little more confident time. Wrong. August 16th, (5 weeks after initially ordering service) Had a confirmation call yesterday – thinking we’re all on track. For morning appointment. Wait around till 11 to call in and check status. I am assured that the tech is coming, just running late – be there by 1:30. Wrong. Call again. He’s later – will be there by 4:30… Aggravated – but I wait some more…On my day off. Been sitting home All Day, WAITING on my DAY OFF. Call again at 4:30 – He’ll be there by 6… at 5:45 unapologetic, heavy accented lady calls me to tell me …they’ll need to reschedule!!!!!!! At this point – I am beyond offended. How disrespectful to ask me to wait in my house all day, fearing that if I leave just up to the corner store, I’ll miss the guy…This is beyond unacceptable and on top of losing the 2 years’ worth of triple play at $159 per month, you have likely lost a customer forever. For the taste of poor customer service lasts long after the sweet taste of pricing or anything else for that matter, is forgotten. Pathetic and a complete disgrace.
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Review
#527362 Review #527362 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Take accountability for scheduling and customer service. Subcontractors are costing you. Either that, or go to ***

Comcast in Fort Lauderdale, Florida - THESE PEOPLE CANNOT GET IT RIGHT FOR ***......

FOR 3 MONTHS THEY HAVE BEEN SENDING ME THE WRONG BILL AND CHARGING ME FOR PHONE SERVICE WHICH I DO NOT HAVE. THREE MONTHS NOW THEY HAVE PROMISE TO CREDIT MY ACCOUNT HOWEVER NONE HAVE BEEN REPORTED ON MY ACCOUNT AND I AM STILL BEING CHARGED THE SAME WRONG BILL EVERY MONTH.....THEY NEED TO GO OUT OF BUSINESS ASAP SORRY BUT THIS COMPANY SHOULD NOT BE ALLOWED TO OPERATE REGARDLESS OF HOW MANY PEOPLE THEY EMPLOY. THEY ARE TOTALLY AND CLEARLY RIPPING OFF PEOPLE AS IF THEY ARE UNTOUCHABLE. I WOULD LOVE TO SWITCH TO AT&T BUT THAT WOULD BE LEAVING ONE THIEF FOR ANOTHER OR WORSE, HOWEVER NO COMPANY SHOULD BE ALLOWED TO OPERATE WITH TOTALLY DISREGARD FOR THEIR CRIMINAL ACTIVITIES.
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1 comment
Anonymous
#884317

File a detailed complaint here:

http://www.leegov.com/gov/dept/publicresources/Pages/CableTVFranchiseAuthority.aspx

You WILL get action.

Review
#527358 Review #527358 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$500
Preferred solution
Let the company propose a solution