Filter by rating
filters
State:
Show
City:
Show
Product:
Show

Comcast outage again

2.0
Details
Fed up with Comcast and their lack of concern for customers. We had 2nd prolonged outage on 9/3, first was on 8/31. All their recording says is...they are aware of it. Cant talk to anyone because they are automated, probably to keep from angry people like me. All they tell you is, check on the internet for updates. How ***...when TV is out, so is Comcast internet. Their system is *** and getting worse. I think that their next increase will surely send me to DISH or Direct TV. Cant be any worse than what I have now. All I can say, Comcast sucks in a big way.
View full review
Review
#529892 Review #529892 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
2.0
Details
http://comcast.pissedconsumer.com/ Dated: September 9, 2014 RE: Lengthy and Unresolved Issues of Comcast's Over Billing of my new Triple Play Bundled packaged deal/promotion for $84.99 agreed upon back on June 2, 2014. Attention-C/O: Michael Yovanovich, Erica and any,...
View full review
Review
#529345 Review #529345 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
Loss
$185
Preferred solution
Price reduction

Comcast has monopoly in the Portland /Greshan Oregon area

Comcast has a monopoly in the 97230 area or Portland Oregon , they offer great deals if you bundle HAVE TO BUNDLE products to get deal , deal guaranteed for one year , minute years is up every month higher charges, cant keep up with bill, disconnect all services, disabled, have no phone for calls to doctor or emergency svcs. talk to Comcast representative, don't care attitude, met woman at Comcast center who had to drive to Portland from Seattle to return equipment used by her recently deceased mother, Comcast would not allow her to return it to the Seattle office as her name was not on the contract. Comcast is using predatory practices to screw people out of $$$, Seattle woman not return equipment Comcast continues to charge monthly fees on deceased mothers account. Seattle woman will then have to fight like *** to get Comcast to stop and or waive charges. PUC, FCC and the FTC need to comtrol Comcast.
View full review
Review
#528938 Review #528938 is a subjective opinion of poster.
Reason of review
predatory practices

Comcast - A/C transformer blown out

After being without cable, internet and phone service for two weeks it was said that maybe a technician needed to come out. He did but the cost of it unbelievable. With little to no knowledge of what he was doing he blew the a/c transformer and comcast had no sympathy for the bad service their technician delivered. All they did was continued to *** me off pretending like someone was going to at least come out and checking out what happened. We'll you know that never happened. I continued to contact them, but each time the story was the same.
View full review
Review
#527529 Review #527529 is a subjective opinion of poster.
Reason of review
Poor customer service

Comcast - Promised $150 Gift Card to sign up and NEVER received it!

I was promised a $150 gift card when I signed up and was told to expect it in 2-3 months. I never received it and was told that "you didnt fulfill the verbal agreement to contract" and will not receive one! This is an internal process and no one ever asked to me for a verbal agreement to contract. Comcast has the worst customer service that I've ever experienced in my life and I mean ever! Comcast failed to obtain my verbal agreement and now stating that I failed to complete something that I have no knowledge of. I will be filing a complaint with BBB. This has to stop, they cant continue to provide such horrible customer service and get away with it. I am beyond furious!
View full review
Review
#527383 Review #527383 is a subjective opinion of poster.

Comcast in Houston, Texas - THE WORST EVER

3.0
Details
July 10th, 2014 8:35 AM Called in for service Ordered the HD triple play consisting of a 26 channel lineup, extra high speed internet, and a full security system with additional equipment: discussed the fact that I have TIVO and needed cable cards, customer service assured me she would send 2. July 19th Subcontractor shows up. Quickly *** the TIVO; states he doesn’t know how to deal with that, tell us we need to reschedule, he has no cable cards. Call “customer service”, unapologetic, heavy accented lady tells me there are no Saturday appointments – ever. I get frustrated with the language barrier as well as…of COURSE there are Saturday appointments…this WAS a Saturday appointment! Ask for supervisor. Another unapologetic, heavy accented lady says she’ll reschedule us for 2 weeks, Saturday. Fine. Annoyed. But Fine. August 2nd (2 weeks later) Wake up realizing we never got a confirmation call the day before… wait a bit – then call to confirm. Unapologetic, heavy accented “customer service” lady sys we have no appointment. We’ll have to reschedule. Nope, these people are terrible. Highly annoyed. August 4th (nearly a month later) Go into Comcast Store for 1 last time to beg Comcast for service. Nice, seemingly knowledgeable lady reviews the issues we’ve had so far. I ask for a clean slate, new order, from the beginning. Ordered the HD triple play consisting of a 26 channel lineup, extra high speed internet, and a full security system with additional equipment: discussed the fact that I have TIVO and needed cable cards, she assigned me 2, handed them to me, so I would have them when technician shows up. Made new appointment for 3 weeks out – but improved upon that date moving me up to Aug 16th. Better Customer Service leads me to be a little more confident time. Wrong. August 16th, (5 weeks after initially ordering service) Had a confirmation call yesterday – thinking we’re all on track. For morning appointment. Wait around till 11 to call in and check status. I am assured that the tech is coming, just running late – be there by 1:30. Wrong. Call again. He’s later – will be there by 4:30… Aggravated – but I wait some more…On my day off. Been sitting home All Day, WAITING on my DAY OFF. Call again at 4:30 – He’ll be there by 6… at 5:45 unapologetic, heavy accented lady calls me to tell me …they’ll need to reschedule!!!!!!! At this point – I am beyond offended. How disrespectful to ask me to wait in my house all day, fearing that if I leave just up to the corner store, I’ll miss the guy…This is beyond unacceptable and on top of losing the 2 years’ worth of triple play at $159 per month, you have likely lost a customer forever. For the taste of poor customer service lasts long after the sweet taste of pricing or anything else for that matter, is forgotten. Pathetic and a complete disgrace.
View full review
Review
#527362 Review #527362 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Take accountability for scheduling and customer service. Subcontractors are costing you. Either that, or go to ***

Comcast in Fort Lauderdale, Florida - THESE PEOPLE CANNOT GET IT RIGHT FOR ***......

FOR 3 MONTHS THEY HAVE BEEN SENDING ME THE WRONG BILL AND CHARGING ME FOR PHONE SERVICE WHICH I DO NOT HAVE. THREE MONTHS NOW THEY HAVE PROMISE TO CREDIT MY ACCOUNT HOWEVER NONE HAVE BEEN REPORTED ON MY ACCOUNT AND I AM STILL BEING CHARGED THE SAME WRONG BILL EVERY MONTH.....THEY NEED TO GO OUT OF BUSINESS ASAP SORRY BUT THIS COMPANY SHOULD NOT BE ALLOWED TO OPERATE REGARDLESS OF HOW MANY PEOPLE THEY EMPLOY. THEY ARE TOTALLY AND CLEARLY RIPPING OFF PEOPLE AS IF THEY ARE UNTOUCHABLE. I WOULD LOVE TO SWITCH TO AT&T BUT THAT WOULD BE LEAVING ONE THIEF FOR ANOTHER OR WORSE, HOWEVER NO COMPANY SHOULD BE ALLOWED TO OPERATE WITH TOTALLY DISREGARD FOR THEIR CRIMINAL ACTIVITIES.
View full review
1 comment
Anonymous
#884317

File a detailed complaint here:

http://www.leegov.com/gov/dept/publicresources/Pages/CableTVFranchiseAuthority.aspx

You WILL get action.

Review
#527358 Review #527358 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$500
Preferred solution
Let the company propose a solution

Comcast in Hollywood, Florida - Offered a nine month bundle package last August 2013 to lower my monthly bill for cable and internet.

Been cancelling this offer since last March 2014. Very difficult to get a hold of anyone there and when I do, they do not follow through. All I want is the basic channel, no HBO Xfinity, recording nothing like that. Although they show on file how many times I have called, they still are not following through on what I want and am paying ove $215.00 monthly. They keep saying that they will change my account to what I am requesting and that they cannot go back and credit for the last four months. Just got another bill for $214.00. They are doing what they want. I urge everyone having similar problems to call ths PSC, Public Service Comissioner a creWill be Laste I
View full review
Review
#527325 Review #527325 is a subjective opinion of poster.

*WARNING* DO NOT EVER LET COMCAST SERVICES INTO YOUR HOME YOUR STUCK 4 LIFE

After 10+ years of no cable thought I would try out Comcast/xfinity boy was that A HUGE mistake. Cable doesn't work right, internet works HALF of the time. Tried for 3 weeks to add home phone service that never happened & still was charged. Once cable was fixed after 6 months, only service that works correctly, they buried the cable without me home destroyed yard & cut sprinkler lines & cut thru utility lines. I've spend more than 150 hrs on the phone with promises of call backs, no show appointments Im just one thread away from no cable or internet cuz COMCAST/XFINITY SERVICE & customer service sux!!! There has to be better service somewhere else.
View full review
Review
#527201 Review #527201 is a subjective opinion of poster.

Comcast - Bad Cable Service Review from Atlanta, Georgia

Comcast is the worst company I have ever had the misfortune of working with. I would not have their cable in my home if it was free. They are rude, aggressive and slow. I cancelled my cable last year and did the same for my three children. We went to uverse and it has been great!! No problems, great customer service. Don't ever get infinity!!! Ever ! Comcast are crooks!!!
View full review
1 comment
Anonymous
#877803

I have also had the misfortune of dealing with Comcast/Infinity to the point that I will never seek their product and services. Their sales persons do a good job of trying to sell the product to the point that they almost guarantee the service.

In a period of 5 months, after I agreed again to use them, they have proven unreliable. The first time, the technician did not show up for the appointment. Fast forward 5 months later and he shows up but claimed that he was not prepared to do the job. I wasted the entire day.

They never gave a return date. The bad part was that Comcast had already agreed to have Verizon turn off my service and I was almost left with no telephone or internet. The company employees were rude.

I spent 4 hours trying to cancel service so that I could remain with my current company. I would never use.

Review
#526941 Review #526941 is a subjective opinion of poster.