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Comcast in Elmwood Park, Illinois - Promised the world, but then found out it was a lie....

I have had a ridiculous problem with Comcast the past month, not to mention the years of issues prior, here's how it starts: I was wrongfully charged $60 for a tech to come to my home after I called Comcast because my internet kept "timing out". They guy on the phone sent signals to my box and then said he wanted to send a guy out so of course I said ok. NEVER was it mentioned there would be a charge for this. When the guy got there TWO HOURS EARLY and never called ahead, I had to leave work early to let him in. He also said there would be no charge for coming out. I then get a bill in the mail with a $60 charge. 2nd issue, last week I called in because ATT offered me a great package for a lower price, that came with a ton more channels and features (U450 plan). The guy in the Retention Department put me on a plan that's supposed to be cheaper than my current plan and also gives me an HD/DVR box to replace my current HD box, and the option to exchange my 3 digital convertor boxes for HD boxes, all of this at NO additional cost. Yesterday I went to 2 different locations to try and pick up the equipment. The first location on Lawrence and Milwaukee had at least 40 people in line. I waiting 35 minutes and then left, I couldn't take it anymore and there was still 20 people ahead of me due to only 2 windows open. Then the Maywood location had a similar issue and I left. I then called in to ask if they can ship the boxes to me and was told yes they can for a fee of $9.99 (all items shipped for 1 flat fee) which I agreed to. I then get an email confirmation of the change and they charged me $9.99 twice!!!! Then this morning a Comcast tech comes to my door telling me he's there to swap out a box and I refused to let him in. I NEVER made an appointment to have someone come out and I AM NEVER paying $60 for that service. I cannot understand the level of either stupidity or laziness that's within Comcast. I also video recorded the Comcast Tech at my house this morning and not only was he confused as to why he was sent out considering some boxes were mailed to me, but he admits how horrible the customer service is with telling people lies and incorrect information.
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Review
#537689 Review #537689 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
Preferred solution
Deliver product or service ordered

Program Broadcasting Review

Advertised program "Madam Secretary" scheduled for 20PM PST on KIRO TV (Seattle) was not aired with no explanation. This was the program pilot and heavily advertised. Poor customer consideration b
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Review
#537038 Review #537038 is a subjective opinion of poster.

Comcast in Memphis, Tennessee - The high cost of cable and why is your first bill. the highest

2.3
Details
i don't understand why a person have to pay such a high the first weeks. i don't make any sense to me when a person is on low in come. i don't is right. i heard so many people talk bad about comcast. and that's why they switch to other cable companies, because of the lies. when i got my first bill it nearly broke my heart. what do up people think, that just want to pay high *** cable bill. i don't think we should have to pay outrageous cable bills. you people draw people in and the end of the day it's all lies.
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1 comment
Anonymous
#873530

I can't understand most of the complaint.

Review
#536637 Review #536637 is a subjective opinion of poster.
Reason of review
Problems with payment
Loss
$444
Preferred solution
Price reduction

Comcast - Internet Service Review

Everything I had always heard about comcast was bad. I cancelled my service with them in 2008 but I kept the email address I had created. I have slowly been transitioning over to a new email address because their site was a pain to log into and I realized I like gmail much better. Out of nowhere comcast deleted my email account saying it was because I didn't have service with them. The customer service rep said there was nothing he could do to help me log in and forward my emails to a new address. He said to contact my current internet service provider and see what they could do. Completely ridiculous!
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Review
#536600 Review #536600 is a subjective opinion of poster.
Service
Comcast Internet Service

Three Comcast visit confirmation calls are totally unnecessary.

3.3
Details
They say that they will call you prior to coming to the home when called for a problem with Comcast. When they call, you have to wait until the recording tells you to hang up otherwise they cancel the visit. They then call two additional times, during which you may be driving, and if you fail to answer or you answer and do not wait for the recording to say you can hang up, they consider it a non response and cancel the visit. When you first call, they try to sell you a maintenance plan which they say can be cancelled immediately after the service call. However, they fail to acknowledge that you already have the maintenance plan! Can't they see this on the screen while speaking to the customer? After an hour on the phone and a second request for service, they scheduled me for the next day from 3-5pm. The technicians came, rushing at about 4:40pm as they had to leave at 5pm for their next job????? The technician was very pleaseant, but when I called, I was told that they are to be here from 3-5 depending on how long they need to be at the job before mine. Doesn't this mean that they should allow me the same time, two hours, to correct my issue? I have six TVs hooked up to Comcast and a business plan. Not a small monthly bill. We wanted an additional modem and a small box, but they had no time. Too bad. As soon as something else is available, I'm considering moving on. I like Comcast, but do not appreciate the tactics used by the technicians to get out of coming to a home. Three calls to confirm a visit is too much, especially when you're busy and the recordings are not short.
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Review
#536531 Review #536531 is a subjective opinion of poster.
Reason of review
Poor customer service

Comcast Internet Service Review

Comcast came to connect my new neighbors cable & in the process disconnected mine. I have no cable or internet. I call them and get transferred SIX times then they tell me they can send someone out a week from Monday! Comcast has the WORST customer service of any company I've ever dealt with. They just don't care. BTW I'm using my cellphone data to write this review because I HAVE NO INTERNET!
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Review
#536388 Review #536388 is a subjective opinion of poster.
Service
Comcast Internet Service

Comcast Deals - Fraud

I called comcast call center to learn about the bundled offers. They gave me a different price every time. I called twice within a week. One said in a bundled offer we charge the installation cost per service which is about $50 per service, the other said its a bundled offer so installation cost is only $50 for bothe services combined. One gave me a price of $79.99 for a no contract bundled service of TV and internet. The other said it is $69.99 for a two year contract and then again $79.99 for a two year contract .....I asked why would I pay $79.99, if I have another offer for $69.99 for the same service. There was no answer. The third time I called, they wanted my social service no. and check my credit...just for inquiring about the service...... These are big frauds....how can we trust them?
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Review
#536351 Review #536351 is a subjective opinion of poster.
Service
Comcast Installation
Reason of review
Deliver incorrect information = cheating customers
Tags
  • Comcast fees

I AM SO DISGUSTED WITH COMCAST!!!

1.0
Details
On September 5 2014, I purchased a new TV. The following day, I went to a Comcast service center in Lake Worth, FL to pick up an HD set-top box. After waiting over an hour in a crowded, cramped waiting area, I was given a used set-top box and was instructed to call an 800 number to have the box activated. I went home and called. The rep on the line sent numerous signals to the box, but was not able to activate it. They told me they can send a technician to my house, but it would take a week. I reluctantly opted to go back to the service center on Monday, 9/8 in Boca Raton, FL near my work. After waiting 45 minutes in line during my lunch break, I was told they couldn’t exchange the box because it was not compatible with the equipment in my area, although it was the next town over. That evening I went back to the service center in Lake Worth, waited there another hour and was told they were out of the newer HD set-top models and I was given a very old set-top box with a manufacture date of 2008, six years old! I took it home and when I hooked it up it, it started malfunctioning - turning itself on and off repeatedly. I was totally frustrated! I contacted Comcast customer service and I advised them of my situation but the best they could do was to offer an appointment for Monday, 9/15… A WEEK LATER! When the technician arrived, he did not want to replace the box, but instead replaced only the coax cable. The unit worked for about 10 minutes and went back to turning itself on and off. I immediately contacted Comcast and was given another appointment for Wednesday, 9/24. I stayed home from work that day, but unbelievably no one showed up. I contacted Comcast and was told there was no appointment on file and was given another service appointment for today, Friday, 9/26 which I was assured was set up in the system. Unbelievably, no one showed up AGAIN!!! To add insult to injury, I was hung up on at least 4 different occasions while waiting on hold, which I highly doubt was accidental. Some customer service rep actually had the audacity to try to sell me additional services while I was complaining about my current situation. So, three weeks after purchasing my new TV, I still have not been able to watch it. I AM SO DISGUSTED WITH COMCAST!!! How can they treat their customers this poorly? How can their service be so consistently terrible? It’s no wonder that they have the lowest customer satisfaction ratings of any company in the U.S.
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Review
#536224 Review #536224 is a subjective opinion of poster.
Service
Comcast Tv Service
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered

Comcast in Jacksonville, Florida - Install is a joke

3.0
Details
Not only do they charge for a tech to come out and screw the cable into the new box as a "professional" installation, they mess up the order and don't send the second box so I have to take another day off work for a tech to come back and screw in the second box. Call customer dis-service and get told that they won't charge for the second call but I still have to pay for the first messed up installation and miss another day of work. So I miss two days and pay them for the privilege. Any one wonder why they are known as the worst service in America? Calling DirecTV.
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Review
#536191 Review #536191 is a subjective opinion of poster.
Service
Comcast Installation
Reason of review
Poor customer service
Loss
$100
Preferred solution
Price reduction

How is comcast in business?

i recieved a bill in august for double my ammount plus a late fee. stating they never recieved my previous months payment. i contacted them and provided thema date and check number of when i had paid but they assured me it was not recieved. i called bank to see if it cleared and it hadn't so i placed a stop payment on check. called comcast back and paid over phone for said bill and informed them i had placed a stop payment on check. in the meantime in august i came home from work on a saturday and found a huge truck going down my common driveway had pulled comcast wires down and i was completely without service for 24 hours. i paid bill agaian what was state i owed and now i get a shut off noticesaying that i owe them 78.00. here they did recieve check i put a stop payment on and tried to cash it and there was a 25.00 returned check fee billed to them. they are now billing me for that which was their mistake and also charging me 32.00 for the man that came and fixed the wires outside in the common driveway plus another late fee and a charge to pay over the phone and 22.00 they said i did not pay on last bill. i have had it with comcast. i have tried to staighten this out for days and i get no where with them. they tell me to pay 217.10 and then they will credit me next month. my bill should be 141.00. thye said if i do not pay the 217.10 the same thing will happen next month. i do not have 217.00 to pay to comcast this month and i should not have to because i have paid all my bills every month with them. how dare they threaten to shut off service. they can take it out because i do not want to deal with them anymore. i will go to fios. beware of comcast. they are truly rip offs!they treat their customers very poorly.
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1 comment
Anonymous
#872797

Are you sure you are not the one making a mistake in how you paid your bill, frankly reading your reveiw with all your spelling and grammar errors it is most likely the case of you not filling out the correct information, they are still in business because they most people pay their bills on time with the correct information, get someone with the basic understanding of the English language to help you out.

Review
#535525 Review #535525 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$100