Anonymous

Problem with cable and wifi

I did not like the way he was treating me in i ask him how to set up the comcasAVR he got mad in left
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Sue S Oco

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Verified Reviewer

Do business w/ someone else!

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Updated by user Feb 14, 2020

Comcast has not contacted me, nor have they resolved my issue. They continue to charge me for internet services that I'm not getting! BUNCH OF CROOKS!!!

Updated by user Jan 15, 2020

They have put my entire life on hold for 8 days! Pissed doesn't even begging to cover it!!!

Original review Jan 15, 2020
I ordered internet service from them on Jan 9. I received my "DIY kit" b/c now its $70 bucks just for them to get out of the truck! So, I went to self install the unit & it turns out that they sent me a male to male coax cable. Naturally, as is everyone's the cable end, coming from the wall, is male. So, what good are 3 male ends gonna do me w/ not a female in sight? I immediately called on Jan 10 & they said they would have it to me on Monday. Well, they didn't. So I call & get a response that it will be delivered the same day. Really? Its 3 pm but she guarantees it. No cable comes. I call Tuesday, , & its promised for the next day. It doesn't come. Even IF a cable was mailed Friday, as promised, it should have been here by now! So, I call them Wednesday my 4th call about the issue & ask for a supervisor--repeatedly. She not only refuses to send me to her supervisor the many times I asked, but she hung up on me! I called back but I got the same results. No one would let me speak w/ a supervisor. There must be some kind of punishment if that happens. It was a call center outsourced to China. Now, since they're billing me, I'm paying for a service that I'm not getting!! And I'm losing money. I lost a lucrative contract that I was supposed to get but, I STILL DON'T HAVE ANY *** INTERNET!!! THEY ARE COSTING ME MONEY!!! So, I am lividly furious, but, not beaten. Any ideas? My route is obviously the slime highway!! HELP!!!
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Cons:
  • Expensive for what you get
  • Holding xfinity mobile hostage
  • Disregard for customer issues
Reason of review:
Poor customer service

Preferred solution: Price reduction

Velisha D

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Verified Reviewer
| map-marker Rome, Georgia

Cameras

Nothing I'm pissed because I can't see my camera at home...
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Pros:
  • When it works
Cons:
  • Lack of communication

Preferred solution: Get my outdoor camera fixed

Brandon V Bvs
map-marker Brooklyn, New York

Charges to my account and my internet service is as slow as a sloth

I have the fastest internet service and that is 1000 mbps and its so slow and I was charged $83 not even having the service for 7 days
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Loss:
$83

Preferred solution: Price reduction

Anonymous
map-marker Rockland, Massachusetts

National emergency

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In this time of national crisis when parents don’t know what to do with their children and I worried a bout a roof over their head and feeding them our only outlet for education and entertainment would be Cable service but Comcast only believes in sending out Cancellation notices this company is all about the all mighty dollar I understand they are do their funds but this is nothing but greed in a time of need A little compassion might be very helpful
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Pros:
  • Good reception
Cons:
  • Bad customer relations

Preferred solution: Help out

Anonymous

Internet service

Comcast - Internet service
I bought a gift card to pay my Apple account except something happen!!!! I just found out today the payment never got to its destination!!! I still owe the bill on my account and soon will be closed!!! No more account no activity of any kind!!! With that happening why would I need the internet service!!!!! I said before I had hackers on my internet and still no one listens or and no actions taken to guard my account!!!! When will you all do something about this situation or it just might be COMCAST next!!!!!!
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Reason of review:
Bad quality
Mayeli Qjy
map-marker Detroit, Michigan

Major outage

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Please get our services restored, 403 Pembroke dr saline ca. Our entire neighborhood has been with no service since 2:00
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Agueda Ppw
map-marker Elizabethtown, Pennsylvania

Got shut off notice cant pay my bill

I need to speak to an agent and it wouldnt let me
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Joyce M Xnk
map-marker Randolph, Massachusetts

Need to install cable to tv

I have been calling to talk customer service but it's never picked up am pissed.
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Preferred solution: TV installation

Anonymous
map-marker Stuart, Florida

Trouble shooting. Net is not working

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Impossible to speak to an agent. The same recording over and over. Been on the phone now for 2 hours.
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Giani Ehj
map-marker Miami, Florida

I need to speak with an agent

I am sickened with you, I need to speak with someone to conect my box and no one attends me.
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Preferred solution: Return every thing, you are not giving me service.

User's recommendation: Never use this company

Anonymous
map-marker Riverview, Florida

I am pissed

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I was on the phone for 55!minutes and they did not help me at all!! Instead the finally said call Apple! This company is not helpful at all!!
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User's recommendation: No way should one use Comcast!! Find another tv company!!

Anonymous
map-marker Castro Valley, California

Cant get in touch by phone or chat

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1 hour 17 min wait. How cheap. Hire more people. This is an ongoing problem with this company. It never improves but the charges always go up. After holding 10 min it went from a nice voice mail about how important we are as customers to static and never regained any voice. Hung up! I think they do this on purpose. Sad business model.
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User's recommendation: Hire more people and train them

Tion Pzp
map-marker Rohnert Park, California

Unclaimed property

California state controller sent me a letter to get In touch with Comcast to claim my property
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Anonymous
map-marker Chicago, Illinois

Line is down

I cant speak to a person and the computer operated system is cutting out.
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User's recommendation: Don’t use Comcast

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