Filter by rating
filters
State:
Show
City:
Show
Product:
Show

Comcast in Nashville, Tennessee - Worst customer service in the history of customer service!

3.0
Details
I spent the entire day either in chat or on hold with Comcast yesterday and there wasn't a single person who knew what should or could be done. My cable/internet was turned off without warning yesterday. I knew my bill was past due but not in the amount to warrant a disconnect. I always pay my bill around the second week of the month, every month and I have never been disconnected before. After a long and arduous conversation in chat with 3 different people it was found that my last bill was generated while last months payment was still pending, prompting the computer system to think I was 2 months behind. I was told after hours that all I had to do was call collections, give them my bank information and they would post date a payment for this Friday and my service would be restored. The one and only time I spoke to someone in collections, my wife wasn't home and I had no access to our bank account information. She came home 10 minutes later and I then proceeded to call and sit on hold with Comcast for an additional 3 hours. I finally just started picking options until I could get a live person, every one I talked to told me there was no manager or suprevisor available to talk to (if they even exist) and there was always loud talking and laughing in the background, completely unprofessional and rude. The last person I talked to said and I quote "there is no button I can push to turn your service back on and if I transfer you, you will just sit on hold, there is no one that can turn your service back on, you just have to pay your bill." I hung up on her. I find it hard to believe that after 8 hours of talking with Comcast, no one could fix the mistake that they made and no one could find anyone or direct me to someone who could even though the one time I did speak to someone in collections, they said all I needed was the bank information but everyone else I spoke to acted as if they never heard of that before. I am not looking into other cable services because when you call you either speak to an uneducated, rude, ghettofied *** who doesn't give two craps about you or you speak to someone from India who was no more helpful options to give you other than "turn off your cable box and then turn it back on" literally. Comcast, you should be ashamed. You charge ridiculous prices and offer such poor customer service. It's pathetic. I could have better help at an elementary school.
View full review
Review
#531676 Review #531676 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Comcast in Provo, Utah - Horrible people are running their phones..

1.0
Details
I was installed for their 50 for 50 deal, got a new modem moca ready with G,N capabilities, within 3 weeks our modem starter having issues, we finally called in to have it fixed and we were send a wrong router a NON-moca router, I called in spoke with a lady in teir 2 tech support who was clueless and hung up on me, I tried the new modem for 3 days before putting our old one back on untill I have the time to go the store, the activation was a pain in the butt to put it lightly and after the being stucked in an activation loop for over 2 hours I called in to have it fixed, I was told there was nothing they could do, that I would be stucked without service untill someone in their 2 tech could take a look however I could not talk to them, that it would be done offline and might see something on monday.. WTF comcast really... you lie? I have spoken with teir 2 before, if you cant get me online then credit me, you should never just give up.. I finally got back online a day later to be called by someone to tell me it was working... I told her its not that I still needed a new modem, she said well you just gonna have to go the store bc I don't know which one to send you.. so.. Google is here.. I am cancelling you and getting google! wow I cant wait till they are everywhere and we have choice in who we have for a provider!
View full review
Review
#531034 Review #531034 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered

Comcast Bait & Switch

Christopher: Hello TAMARA_, Thank you for contacting Comcast Live Chat Support. My name is Christopher. Please give me one moment to review your information. Christopher: How are you doing? TAMARA_: fine Christopher: It's great to know that you are doing fine. Christopher: May I please know if you are new, existing, or returning customer? TAMARA_: Do I have to have the professional installation for the DVR or can I just pick it up at th store and install it myself. TAMARA_: I am an existing customer. Christopher: Thank you. I will check our system if self-installation is required. Christopher: To protect your privacy and ensure that we do not discuss the account information or make any changes in your account without your knowledge, can you please verify the last 4 digits of your SSN or your full account number. TAMARA_: 1242 for SSN Christopher: Thank you very much for the information, Tamara. Christopher: I can see in your work order form that you would like to upgrade your Comcast services to Digital Preferred & Blast!® with 2-year agreement for only $99.99 a month correct? TAMARA_: that is correct. TAMARA_: And it is the plan with the X1 DVR included TAMARA_: I would like ot know if I can insatll that myself. TAMARA_: Also, when does the new service kick in? Christopher: Currently, all our X1 boxes are not available for self-installation. This will require a technician appointment so that we can ensure that it will work properly. TAMARA_: OK, I put in next Saturday morning for that time. TAMARA_: This offer includes a $50 gift card too does it not? Christopher: Tamara, I checked our system and the bundle that you chose is currently not available. The bundles that we have for Preferred Double Play is $99.99 a month for 12 months without a contract and Preferred Double Play for $109.99 a month with 2 year agreement. Which will work for you? TAMARA_: Why is the bundle I chose not available when it is on your website? TAMARA_: What part of the bundle is not available? TAMARA_: I would like to have the 230 channles, the free HBO, and the free DVR for one year with the $50 gift card. TAMARA_: As listed on your website. Christopher: The free X1 DVR is not included, the Visa gift card and the promotion for $99.99 a month with 2 year agreement. TAMARA_: I've spend close to 40 minutes this morning already. TAMARA_: No, I want the dvr included. TAMARA_: It's on yourwebsit. TAMARA_: Talk to the loyalty people Christopher: The promotions online are pool of options and they are still subject to availability. TAMARA_: If it's on there you can honor it. TAMARA_: Or I could cancel my entire service and go to dish. TAMARA_: It's not like you can "run out" of the service. Christopher: Tamara, I would definitely process this for you if we have the promotion on our end. I apologize however we can only process a promotion that is available on our end. TAMARA_: FAlse advertising. TAMARA_: false advertise TAMARA_: I think I need to have a supervisor or loyalty department contact me. TAMARA_: This is what is called a bait and swtich. I spent close to an hour and now you want me to sign up for less than what was advertised.
View full review
1 comment
Anonymous
#867112

Okay, Tamara last four 1242, brilliant by the way, clearly you did not read the fine print.

Review
#531020 Review #531020 is a subjective opinion of poster.

Comcast even worse than expected.

2.0
Details
I moved and had my Comcast service transferred, or so I thought. The technician who connected our service, was haughty and distracted. He connected one room, while our service specifies, all rooms will be accessible. He spent most of his time talking to friends and the company. He finally managed to connect us in two rooms, but would not install another recorder. A week later, another technician showed up, but without the equipment. Five days later another technician was scheduled to arrive and I was contacted three times about the appointment. Now I have waited four hours, and no one has shown up I tried to call Comcast, but the wait on the telephone was initially 15 to 20 minutes, an hour later it was 30 to 35 minutes. Even their chat room is too busy to respond. This is a company that wants to prove it can handle the load of additional customers, yet it cannot handle the customers it has. If it weren't so much trouble, I'd gladly switch to another provider, but in many places there is no competition. I keep hoping my situation will get resolved, but I seriously doubt it.
View full review
1 comment
Anonymous
#867121

You mention in many places there is no competition, but you did not clarify if you are stuck with only comcast. If you have a choice, I would cancel.

Comcast could care less what you are going through. They truly only want money and there are millions of people still willing to give them their hard earned money for that sshiitt service.

You are being walked all over and taken advantage of, and you are lying down taking it up the arrsse. Cancel and give your money to some other company.

Review
#531013 Review #531013 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$200
Preferred solution
Deliver product or service ordered

Comcast - Installation Review from Scotch Plains, New Jersey

Comcast customer service has ruined my relationship with the company before it even started. I had recently ordered internet service from Comcast and had scheduled the install appointment for Friday September 5th 2014. I stayed home with my son all day waiting for the technician to arrive. My phone was kept close at all times. No one showed up or called. I was very alert because internet service is crucial for my household as both my wife and I work online. We stream television for our child and ourselves. I had requested the 5th because on the 6th we were to have our old ISP cut. I decided on the one day overlap in device to ensure proper margin of error and zero downtime. Later that evening, once it was evident no one was to arrive for the installation, I called costumer service to have my appointment coordinated for the 6th. I was told I was to receive a call from either customer service, the technician, or dispatch. In addition, my issue was escalated. I received no such call. On the 6th I called costumer service again to find out when the technician was to arrive. I was told that the earliest they could coordinate the installation was for the 10th. FIVE days after the original request date. I indicated my disappointment and disapproval and to escalate the issue even further. They fired back with saying the tech had called on the original date with no answer. Bull! I have no missed called, voicemail, or received call. My phone was working well as I received several other calls perfectly. I was told that my issue was escalated with dispatch and the same would return my call. Nothing. I called once again and asked to be transferred to the supervisor. He offered the same September 10th "solution". I responded expressing my disapproval for the poor answer to my problem. In addition, I questioned how I was to trust the future appointment if they had already missed the original appointment, several callbacks, and a proper correction to my problem. I asked to have my problem taken to a critical issues team or corporate or any upper tier with proper authority. The supervisor promised a call back with an answer from dispatch but the 10th was the only date available. I have yet to receive such a call. If I'm cornered to accept a September 10th installation date then I might as take that time to look for another ISP option. All I want is my internet up and running and be back online and on track with our jobs and family activities.
View full review
Review
#530864 Review #530864 is a subjective opinion of poster.

Comcast - Like an abused dog, I sit and wait for the master to return

Dear Brian Roberts,I am writing to outline exactly why I canceled my several hundred dollar per month Comcast service for both internet and cable after a decade of being a customer. I called Comcast mid May to install a Cable M card in a DVR that had failed. Service was scheduled promptly by the call center and the repair person (Adam #1092) arrived on time in the morning on May 17. After two unsuccessful hours of attempting to make things work. He left indicating that the TV should be left on and that I should stay and wait for a call from a technician who will have fixed things remotely. He also provided me the contact info for his supervisor BrodXXXX MXXbank Five hours later and no calls, I sent Mr MXXbank two emails and left two voice mails. Having spent the day at home, he responded at ~5:00pm and of course, no one from the regular tech group ever responded. I was not able to leave home all day as I was instructed to wait for a call back.The email from that day is below MXXbank, BrodXXXX [BrodXXX-MXXbank@cable.comcast.com] Sent: Friday, May 17, 2013 5:06 PMTo: Chris XXXXXXXXX My apologies I left the office early today. I just had someone make some changes. Is it working now? BrodXXXX MXXbankSupervisor of Installation/ServicesSent via Blackberry ----- Original Message -----From: CXXXX [mailto:cXXXXXXXXXXXXXXX]Sent: Friday, May 17, 2013 04:51 PMTo: MXXbank, BrodXXXXSubject: Please contact me I have left you two voice mails and an email. I have not received any call or email back. Please respond. I have an open ticket from this morning for [XXXXXXXXXXXXXXXXXXXXXXXXXXX]Specifically:Your service technician #1092 - Adam came to my home this morning at approximately 8:30am after 1 hour, he was unable to turn on the cable card and indicated that "the comcast system crashed"He told me to be available for a call - which involved staying in the house and away from work for the entire day and that I would receive a call when the comcast system had resolved the issue after 5+ hours of no calls, I called you and sent an email. No response. I then called customer service - they indicated that a technical person would call in 30 minutes. After 50 minutes, I called again. At this point, I was told that the ticket was open but there were no assurances of timeline, people, or process around resolution or a person that I could speak to. I was transferred to a supervisor, Victor. He emailed a service tech and indicated that I would get a call back in 30 minutes. Shockingly, no call back. I cannot afford another wasted day. It has now been an entire day with multiple commitments for call back unfulfilled. I would appreciate a response to this email or the previous email or two calls Any attempt to fix the issue remotely did not work. I called again and only after complaining was a tech scheduled for the next day. The next day was a repeat of the previous day. Technician arrives, is unable to fix things, indicates that a group is working on fixing things, told me it would be fixed by Monday. By Monday evening, there has been no further word from Comcast and I once again reach out to Mr. MayXXXX. Had I not reached out, there would have been no call or progress. His response, "I was off today. I will check things first thing in the a.m." He responded the next day that the team was still working on it. After two more days and additional attempts on my part to get a status, the final note came, "It is fixed". Of course, it was not. Further communications with assurances of call backs (which never came) and resolution (which has never happened).At this point, it has become clear. Having received no further communication over the last 3 weeks later, I canceled everything as I will old and infirmed if waited for your company to respond. One of two possibilities exist. There is a large and dedicated team from Comcast that has slaved away for the last three weeks day and night trying to resolve my issue and has simply neglected to ever return a call or live up to a commitment to call me with updates. Or more likely, this is simply a customer tech problem that momentarily is lifted by a customer complaint to the top of the heaping dung pile of complaints that must exist in your system then promptly finds itself sinking into the quicksand of tech support. Your strategy must be to lock people into contracts and rely on lack of competition and bundled service to achieve the ultimate combination of pissed of customers who pay you huge amounts for god awful results. Like some abused and starving dog, you've conditioned me. When your company says, "Stay home", I do. When your company says, "Stay by the phone", I pant and sit quietly. Life over the last three weeks has not been complete without the daily beating of a dead cable & internet connect coupled with knowing how little this means to Comcast. By the way, to add insult to injury, my attempt to cancel your service was initially met with a dropped call and then it became completely clear that Comcast enjoys breakage fees by only stopping billing when your equipment is returned NOT at the time when the call to cancel or service itself is stopped. I am sure this breakage fee is nice. I have now been charged for weeks of unusable service, the time between the cancellation and the incredibly complex process of equip return, and of untold number of my work hours. The FCC should act promptly to pull your licenses.
View full review
Review
#530673 Review #530673 is a subjective opinion of poster.

Comcast in Ware, Massachusetts - Offered 10 channels for 8.95 a month, charged twice this plus a $10.8 one time fee never mentioned.

1.5
Details
I was offered via phone 10 TV channels for 8.95 a month, I was charged twice this plus a $10.8 one time fee never mentioned. When I canceled TV service ,I was told that my old rate for internet service was not available and that I would now be charged $26 more Plus a $1.99 fee for canceling TV service. I was put on hold many times ,the customer service was wretched. I was paying $49 for internet and modem rental, if I want to continue service I will now be charged $76. Comcast richly deserves its title as Americas worst company.
View full review
Review
#530655 Review #530655 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
Loss
$45
Preferred solution
Let the company propose a solution

Comcast simply don't care, disgraceful

1.0
Details
I am at my wits end trying resolve some Comcast billing issues and overcharging on my account, after trying the normal customer service route and after spending over an hour and 30 minutes to various departments and 3 transfers on the phone in june 2014, explaining my story each time and put on hold for a large portion, I was abruptly disconnected, this was my third time of trying to resolve this issue, the call handlers put you on hold and after a while cut you off, it is incredibly frustrating, I have a life, and in the brief couple of months since I returned to Fort Myers I have spent over 6 Hours on the phone to Comcast, in the service center at Gateway and driving to replace Comcast equipment, this is not what I come to Florida to do. After a seasonal break my service was reconnected on 02nd April 2014. Unfortunately the service did not work and after numerous phone calls and refresh signals I was given an unacceptable lengthy date for a Technician to call, so after 10 days of no service on 12th April 2014 I drove the 35 minute drive to Gateway and 35 minutes back and exchanged the box myself, incidentally I also had no service on 6 May 2014 & 14 June2014 when they had local technical problems not just limited to my home, I also had to ring on two occasion when my broadband wasn't working correctly. Since my service started proper on 13th April 2014 they have charged me $784.38 for a little over 3 months service, an outrageous amount of money, of which a small portion $86.02 is international calls and $9.50 is a late fee. The main reason for this huge rise in the size of my bill is they have increased the price of the bundle package by over 45% from $109.99 before I went to seasonal break, to an incredible $159.95 without any notice or warning, I have no additional service, I have the same equipment, everything is the same except the price.This is a huge price hike that I would not have agreed too and had I been notified or made aware you intended to implement a 45% price increase I would have renegotiated or canceled the service, one explanation I was given by customer service was that "I was on a 12 month Promotion that had ended" when I pointed out I had only had service at this address for 10 months she hung up the phone! normal Comcast practise. I have been emailing since June 2014 and its now September, I requested the service be dissconnected in June and they have continued to bill me even though I am in England and not using any service and the house ihas been empty, I have sent approx 14 emails since June, had 2 replies and still not had a resolution, there is no doubt that Comcasts policy is to hang up the phone when you have a problem they can't resolve and ignore customer emails until you simply give up out of frustration, without doubt the worst company I have ever dealt with in my 57 years, I am currently being treated for cancer and could really do without this additional hassle, they simply don't care.
View full review
Review
#530319 Review #530319 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$700
Preferred solution
Let the company propose a solution

Comcast - Phone Support Review from Chicago, Illinois

I'm jn chicago . Comcast is the worst service provider i called to switch to rcn and couldn't die to service restrictions but I cannot believe the amount of time I have lost in my life dealing with comcast, most notably because their phone system sucks and their workers have no clue how to do a job right and thorough. I have now been in the phone for 3 hours it is unbelievable the any people I have talked to. Most notably the workers don't have a grasp of the English language which is not their fault but comcast a for throwing them in this job. They never understand my issues. The minute another company is able to service my area I will be switching and so will my entire family ( we have a totale of 6 accounts at different households and we all feel the same). Comcast you suck so bad.
View full review
Review
#530251 Review #530251 is a subjective opinion of poster.

Comcast - Account Review

I have had Comcast triple play for a month and it has not worked properly the whole time, I have to reset the cable box every morning and afternoon and was only credited $9.94, to me the fact that I have had to deal with *** equipment for the past month I believe more should have been credited to my account. I have also called customer service almost everyday and they have yet to be able to fix anything. Just *** service all around, very pissed off customer!
View full review
Review
#530057 Review #530057 is a subjective opinion of poster.