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Comcast is the worst in the word!

Comcast ( now is called Xfinity) is the worst Internet service in the planet! Overcharging the service fee without noticing customer (I have been overcharged for 10 months)! I was charged with both basic cable service and Internet for about $71($51.95 / month for Internet, $9 for cable, and other miscellaneous fees)! When I called to cancel the cable service, the representative told me that according to the policy, I should pay $64 alone for the Internet if I cancel the cable!! I said the price listed online is just $51.95 / month (THERE IS NO SAYING THE PRICE IS FOR NEW CUSTOMER OR IS A DISCOUNT). He kept telling me I was receiving discount for that price. I ask him to show me where I could find the policy either in paper or on the website, he was not able to give me the answer but promised to transfer my call to "canceling department". I was waiting on the phone but the call was just hanged up by the representative! I tried a few more times and receives the same result over and over again! They just don't wanna solve any problem for customers! Worst company and poor customer service!
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2 comments
Anonymous
#666425

well since you cant spell correctly then you probably cant read correctly

Anonymous
#666765
@PissedConsumer666425

Even though you can spell correctly but I doubt you can think like a human being correctly.

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ID
#420869 Review #420869 is a subjective opinion of poster.
Location
Hastings, Minnesota
Service
Comcast Service Transfer
Loss
$200

ComCast is TERRIBLE

February 2013, ordered cable service from Comcast requesting specific start date. Immediately received 3 boxes of equipment to install myself and invoice for $300+ that included $150 equipment deposit, before service was to begin. Contacted Comcast to dispute deposit fee. They wouldn’t remove; I cancelled before service was to begin. Was told would receive new boxes to return equipment. Instead, received another shipment of equipment. Spent $100+ shipping equipment back. Received another bill for $48. Contacted Comcast to dispute ever receiving service, but they refuse removing charges. Have disputed matter with both Comcast and credit agency, to no avail. Comcast is now a negative on my credit history. What a way to lose a customer FOREVER.
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ID
#420706 Review #420706 is a subjective opinion of poster.
Location
Fairport, New York

Comcast cable co.-----RIP-OFF

I tried to get internet service from Comcast cable co. 1st. person I talked to could not get their router to load to activate internet service.. She said their support tech. is $5.95 for new one time only service.,2nd.person on the phone said No the fee is $14.95+ a monthly fee of ????,3rd. person on the phone said NO WAY our support tech. are highly trained and we charge $38.95+ a $29.95 monthly fee.. This all took 180mins. on my cell phone, by this time I'm so upset I told them THE *** with this.. Who is running this company? We are on a fixed income for seniors, living in a senior apt. build. and they advantage of seniors like this because they know they can get away with it...(This is the only form I found to file this complaint) Comcast should be fined for lousy service, and jacking up service at will
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ID
#420690 Review #420690 is a subjective opinion of poster.
Location
Sarasota, Florida
Service
Comcast Internet Service

Comcast - No one seems to know their job!

I hate Comcast! Every single time I call I get consistent treatment. I am transferred 100x's and each time on hold for at least 45min between representatives. Every now and again I have the joy of being hung up on. Which is always a joy. So then I have to call back and go through my "transfer" merry go around. When I do speak to someone they normally can't help me/can't find my account/don't know who I spoke to last/ need to put me on hold for 30min to investigate. I have never had a pleasurable experience with this company. NEVER!I guess when you become such a large conglomerate silly things like customer service is at the bottom of the totem pole. I am begging for a some company to take over the services that Comcast provide so I can move on. I feel like I am stuck in a bad relationship.
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ID
#420687 Review #420687 is a subjective opinion of poster.
Location
Ann Arbor, Michigan

Comcast overcharges on almost all bills

Comcast has overcharged me since I first started with their service. I almost alwayshave to get on my phone and wait a long time for them to fix the invoice. If that's not bad enough, customer service sucks. They don't know how to fix problem is they hit them on their ***. Its just an all-around problem. Trust me. I just got off the phone with one of the customer service representatives. it seems like they took forever to answer one single question and the *** wanted to repeat himself over and over again when I was asking him a specific question. Its just not worth it to me
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ID
#420564 Review #420564 is a subjective opinion of poster.
Location
Houston, Texas
Loss
$60

Comcast - Charge a lot more than quoted for package

I was contacted 2 months ago by a Comcast representative telling me I could get more channels plus HBO and Showtime for less than I was currently paying just by signing up for the Comcast Triple Play package for a year. After a lot of questions and uncertainty I agreed. The first month of service I got charged what they said I would and thought this was a great promotion. The 2nd month of service they charged me $80 more than that! Perhaps they thought I would stop checking after the first month because it was set to automatic payments? Now when I try to argue with them they say that I was never promised the original rate and that this is what it costs. How do they get away with this stuff?
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ID
#420162 Review #420162 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania
Service
Comcast Internet Service
Loss
$80

Comcast - Scheduling technical services at home

Friday, June 14 Internet and telephone ceased for about five hours. Dispatcher made a date for Sumday, June 16 between 3and 5. Sat. June 15 Internet on an off all day. Dispatcher confirmed June 15 time. June 15 dispatcher confirmed time at 1:30. At 4:30 dispatcher called,technicians are too busy will come Tuesday. I called a supervisor. after being told by someone named TJ that they would come 5:30. I talked to supervisor Robert in Jacksonville, FA. at 5:45. He said someone is coming. He will call me back to confirm. No one called. Now it is 7:00 . My reference no. Is 016150738. My neighbors have already dropped your service. We are strongly considering doing same.
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ID
#419953 Review #419953 is a subjective opinion of poster.
Location
Charleston, South Carolina
Service
Comcast Internet Service

Comcast - Billing and customer service issues

Comcast sent me the wrong equipment and overcharged me by $40 on my first bill. I had to go to the store to change the box, waited 1.5 hours in line, and the new box they gave me did not work. Not only they never fixed the first bill, now they are also charging me a modem fee even though i have owned my own modem for the last few years. To add insult to injury, they are charging me "service change fees" and late fees because I refuse to pay for services I am not receiving.I have spent at least 3 hours with customer service and each one assured me everything would be taken care of but they continue to add new charges every month.
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2 comments
Anonymous
#666470

Asked Comcast to send check for overpaid balance in the name of bill payer, who happens to be my husband, to his address, of course, and the Comcast billing department rep. refused.

She said she had to hear it from him. My husband sent Comcast a note requesting a check for the overpaid amount on that payment slip, signed the note and mailed it. Instead of a check he gets another bill the next month just like it, but no check was enclosed. I called Comcast and got my husband on the line to confirm he wants his money.

If the bill paying customer doesn't request money owed, then Comcast would pocket that money. Isn't that ridiculous, that they never give the customer back money that is owed, unless the customer calls to ask for that money? Even when I asked that the Comcast billing department rep send it in my husband's name and to his address, she refused because she can't be sure he wants his money, unless she hears from him. Otherwise, I guess Comcast would just keep his money.

They are such a ridiculous company that you won't want to deal with them. Quite a while back my husband canceled an account he set up for his mom, because she passed away, and Comcast kept billing him for that service. Also, they misspelled my husband's name on the bill for over a year, no matter how many times we tried to correct it.

They finally got his name right, but now he's waiting for them to send him a check for the overpaid amount. Never pick up any service from Comcast; you'll be sorry, if you ever did that.

Anonymous
#665442

My mom had comcast many years. I changed her to DirectTv, cancelling service in March.

She got billed for April, May, June to a grand total of 700+ dollars. Phone calls did no good and each month they threatened to turn off her cable. I then get a relatively smart person on the phone and he says oops..they do have a work order stating it was cancelled in March. So they finally send a revised bill of $46.00 but it stated that they disconnected her due to the unpaid bill.

I called and told them they had better change their terminology to WE cancelled YOU. The "smart" person said, "oh, it doesn't matter that it says that" and I insisted it does. It came on a Friday, we paid it on Monday. I get a phone call from a collection agency that they turned over the bill to them.

4 days! Then I get a letter in the mail from the collection agency. I called them and informed them of the situation and they apologized. Comcast has to be the worst of the worst.

I would go without cable than have them.

Idiots. Right hand doesn't know what the left hand is doing, as they say.

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ID
#419941 Review #419941 is a subjective opinion of poster.
Location
Atlanta, Georgia
Loss
$100

Comcast - Terrible customer service

Called 5 times since yesterday. All customer reps told me how sorry ther were about my lack on cable TV service. They kept telling me no problem they will help me. Well I am tired of hearing no problem! If there was no problem I would not be talking to them. After 5 calls I only have Internet service and no cable TV. Twice I was sent refresh signals and they did not work. Twice I was put on permahold. The last time I was hung up on by India. Tried contacting them on the Internet when the chat box was entered by someone with a name I could not pronounce, they also told me they could help. After answering a few questions I told the rep I was trying to open a new account she (or he) just left the chatroom. Gave me plenty of time to check satellite.
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1 comment
Anonymous
#666090

The NEW WAY THAT COMCAST CAN DISCONNECT YOU IS BY STATING THAT YOU ARE SHOUTING AND THEY WILL LOWERE THE VOLUME BUT WHAT COMCAST REPS FAIL TO WANT TO HEAR IS THAT YOU GO AROUND AND AROUND WITH THEM AND GET NO ANSWERS, YOUR BLOOD STARTS TO BOIL AND YOUR VOICE GETS LOUDER AS YOU ARE ASKED THE SAME QUESTIONS AND WHEN YOU HAVE TO REPEAT OVER AND OVER AGAIN TO THE REPS WHO MAKE YOU WELL AWARE THAT THEY ARE TRYIKNG THEIR BEST TO GET YOU TO HANG UP OR START TO GET MAD. WHEN THEY DONT' KNOW THE ANSWER TO YOUR PROBLEM OR QUESTION THEY TELL YOU NOT TO SHOUT WHEN YOU AREN'T.

THIS IS A NEW PLOY BY COMAST THE BIGGEST FRAUD GOING YET.

PEOPLE WHO ARE THINKING OF GETTING THE INTERNET, TV AND PHONE BEWARE THEY WON'T TELL YOU THAT IF YOU HAVE TROUBLE WITH THE INTERNET YOUR PHONE WON'T WORK SO YOU BETTER HAVE A CELL PHONE IT COULD BE OUT FOR HOURS. BEWARE!!!!!

ID
#419500 Review #419500 is a subjective opinion of poster.
Location
Tequesta, Florida
Product
Comcast Account

COMCAST NEWSMAKERS

WHY ON HLM CHANNEL WHEN TRYING TO WATCH TRIALS OR END OF MYSTERY SHOW THAT COMCAST NEWSMAKERS COMES ON EVVEY HALF HOUR AND TO TOP IT OFF IF IT'S FIVE MINUTES BEFORE THE HOUR YOU MISS THE END OF THE MYSTERY. HML PAUSES FOR TRIALS DURING COMMERCIALS BUT NOT DURING THIS JUNK. i CHANGE THE CHANNEL OR GO DO DISHES FOR THAT TIME PERIOD NAD IT'S TERRIBLE TO DO THAT PUT IT ON THE LOCIAL NEWS CHANNEL PLEASE. IF I WANTED TO HEAR ABOUT TNE NEWS I CAN DO THAT ON ALL THE NEWS CHANNGLE ...every half hour this comes and and we can't watch what is on parts of the regular show that is on that channel
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1 comment
Anonymous
#697130

Whut?

ID
#418909 Review #418909 is a subjective opinion of poster.
Location
Vacaville, California
Loss
$5

Comcast - Rated R is NOT the same as PG!!!

I have watched a number of 80's movies on Xfinity ON DEMAND that were rated PG. During at least two of these movies there was nudity and the "F" word. This *** me off to no end. If you sale a product and present it as what we all know it should be and then we find out it is something different, that's wrong!!! Not only that, I beleive there is a legal issue here that I will pursue. Can you say "CLASS ACTION LAWSUIT"? Presedent has been set, now Comcast wants to screw people out of good wholesome TV watching. They're going down! Social media, wake up everyone, here is one for you all!
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4 comments
Anonymous
#680538

Wow you're an *** !

Anonymous
#675135

If the MPAA sets the rating, then why am I watching "Journey to the End of the Night", which is rated "R" on IMDB, but rated TV-14 on Comcast.

Anonymous
#665366

Old movies used PG instead of PG-13... yeah.

Anonymous
#664547

Im not defending Comcast but I must tell you that Comcast has no control on how movies are rated. Rating are set forth by the Motion Picture Association of America or for short MPAA.

Cocast only provides the viewing services and are not held liable for the content shown. Unfortunately you won't get far in filing a lawsuit.

Sorry... :sigh

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ID
#418756 Review #418756 is a subjective opinion of poster.
Location
Downers Grove, Illinois

Comcast removes my channels after 18 months!

I signed up for a two-year triple bundle contract back in January 2012. For the past 18 months, I was able to receive CNN, Fox, TMC, etc. Last week, I got a notice on the screen that these channels were not part of my subscription. When I called their customer service, I was told that they made a mistake when I signed up and that they just discovered it recently in an audit! This is unbelievable.. A major cable company could not tell which channel their customer was receiving.. for 18 months! Even if true, Comcast should have the decency to continue providing the additional channels through the end of the contract. Instead, they want me to pay AN ADDITIONAL $59.00 per month to receive the same channels I have been watching for the past 18 months. I am now paying $101.00 + tax per month for Internet/TV/phone, so that would mean more than 50% increase in price each month! What a shame! A company that makes hundreds of millions of dollars in profit a year is unwilling to extend a minimum of courtesy to their customers, especially when the problem is caused by their inefficiency and negligence. I sure hope there is a better alternative to Comcast when my contract expires early next year. Also, did anyone notice how long it took (several months) to repair the big potholes in their parking lot on Malone Drive in Atlanta, and how long the lines are always in that location? SHAME ON YOU COMCAST.. Instead of spending millions of dollars in advertising, you should use some of this money to improve your customer service.
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ID
#418738 Review #418738 is a subjective opinion of poster.
Location
Atlanta, Georgia
Service
Comcast Bundle
Loss
$300

Comcast - Mr. Edwin McDonald

No internet connectivity. When connection is available it is very slow and fails (90% of the time). Slow or no email service. Comcast site bloated by advertising. I'm not paying for advertising. I just want a decent Internet service provider. All of the Comcast site's are bloated with advertising and mostly for Comcast television viewing. I am a business suscriber. I am not in the market to receive advertising from Comcast or from others. If I wnated to advertise I would provide my own advertising. These guys are in this for their own ends not to provide a service to their consumers.
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ID
#418485 Review #418485 is a subjective opinion of poster.
Location
Memphis, Tennessee
Service
Comcast Internet Service
I've been a long time Comcast subscriber. Probably over 20 years in total with a short, unimpressive period with DirecTV. For the last 3 years, I've been under contract for Business Class Internet and Residential Cable. The first problem is that I couldn't combine the...
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1 comment
Anonymous
#693806

By the best service you mean the worst, most shotty service known to man... right? It's too bad they have monopoly in a lot of areas, or they wouldn't have as many "loyal" (and patient) customers.

ID
#418437 Review #418437 is a subjective opinion of poster.
Location
Houston, Texas
Loss
$125

Comcast sucks

I took a new internet service from Comcast and it worked fine for 5 days .Then all of a sudden i have slow internet and when contacted them it took almost 4 hours for them to diagnose and agreed they have dropouts. They gave an appointment for a week after to fix it and they charged me for their dropouts .. how cool is that for a new connection! I don't understand why should i pay for their problem and they made me wait for a week with the faulty connection. I wish i can just switch to other company soon. This really sucks!
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ID
#418332 Review #418332 is a subjective opinion of poster.
Location
Orem, Utah
Service
Comcast Internet Service