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How is comcast in business?

i recieved a bill in august for double my ammount plus a late fee. stating they never recieved my previous months payment. i contacted them and provided thema date and check number of when i had paid but they assured me it was not recieved. i called bank to see if it cleared and it hadn't so i placed a stop payment on check. called comcast back and paid over phone for said bill and informed them i had placed a stop payment on check. in the meantime in august i came home from work on a saturday and found a huge truck going down my common driveway had pulled comcast wires down and i was completely without service for 24 hours. i paid bill agaian what was state i owed and now i get a shut off noticesaying that i owe them 78.00. here they did recieve check i put a stop payment on and tried to cash it and there was a 25.00 returned check fee billed to them. they are now billing me for that which was their mistake and also charging me 32.00 for the man that came and fixed the wires outside in the common driveway plus another late fee and a charge to pay over the phone and 22.00 they said i did not pay on last bill. i have had it with comcast. i have tried to staighten this out for days and i get no where with them. they tell me to pay 217.10 and then they will credit me next month. my bill should be 141.00. thye said if i do not pay the 217.10 the same thing will happen next month. i do not have 217.00 to pay to comcast this month and i should not have to because i have paid all my bills every month with them. how dare they threaten to shut off service. they can take it out because i do not want to deal with them anymore. i will go to fios. beware of comcast. they are truly rip offs!they treat their customers very poorly.
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1 comment
Anonymous
#872797

Are you sure you are not the one making a mistake in how you paid your bill, frankly reading your reveiw with all your spelling and grammar errors it is most likely the case of you not filling out the correct information, they are still in business because they most people pay their bills on time with the correct information, get someone with the basic understanding of the English language to help you out.

Review
#535525 Review #535525 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$100
1.0
Details
September 17, 2014 Brian RobertsCEO, Comcast Dear Brian, Here we go again! We returned from vacation in late August to find an unburied cable running across part of our front lawn from the cable box on our front lawn toward a newly completed house, which had...
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3 comments
Anonymous
#876057

You've got too much time on your hands old man. How much time did you spend on this?

No one cares about a cable in your yard other than you. Do you really think you will bring comcast down with your letters to congressmen?

As if mark warner is going to clear his schedule to focus on that unburied cable. Get over it and try enjoying the few years you have left.

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Review
#535443 Review #535443 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Comcast come and bury cable, like they were supposed to have done already

Comcast - Worst SErvice Ever

1.0
Details
I have to say this is the worst company I have ever dealt with in any capacity EVER. They made a hope through an exterior wall in my house to run their cable outdoors (???!!!)- something another technician told me was not necessary- thereby exposing my family to mold issues…they stood me up on appointments; wasted endless hours of my time waiting for their technicians on at least three different occasions only to resolve nothing; had me on incredibly long hold times; left us without internet or any TV service AFTER a technician visit... My On DEmand has worked, at best, intermitently for a whole year and they will not credit my account- in spite of dozens of phone calls to them in which I wasted about 45 minutes to over an hour between phone trees and being placed on hold. On a number of occasions, they just hung up on me, hoping I would just "go away" Moreoever, a billing representative called "Charlie" ID # X_O attempted to intimidate me into not recording a phone call when I told them I was recording it-saying it was illegal and screaming at me that he was not giving me permission to record it. I am going to post it on YouTube. Save yourself the aggravation- I thought AT&T was a horrible company, but these guys make them look good- which is pretty pathetic. I was just asking for them to credit partially the service I had not gotten for a year, but after the deprecating and insulting manner in which I have been treated, I am now taking them to court for the repairs to my home, including any mold remediation, lack of service, lost time, and lost business. Here is their legal department's address for anyone else with similar problems: Legal Response Team 650 Centerton Road, Moorestown, NJ 08057 1-877-947-8572
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Review
#535410 Review #535410 is a subjective opinion of poster.
Loss
$5600

Comcast in Berkley, Colorado - Poor Internet, Poor Connect, Rude Customer Service

1.0
Details
My internet has been spotty for months. I returned the splitter, that did not work. I returned the Modem, that did not work either. Someone came out and look things over and made a few changes to my equipment, that didn't help either. The next guy they sent out climbed up the pole and discovered that I wasn't correct properly so he fixed that, which also did not help. So then they sent out a another "contracted" person to rerun the cable from the box to my unit. Still didn't work, so I exchanged the modem again. I was attempting to follow the instructions to change my network name and password (which don't work) so I called tech support and the rudest guy I have ever spoken with in a customer service center helped me, but rudely hung up before it was complete. I've about had it!
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Review
#534648 Review #534648 is a subjective opinion of poster.

Comcast trouble establishing internet service

3.0
Details
I moved to a new home and wanted new internet service at the new home. After leaving Comcast three years ago because they were too incompetent to add internet to my existing cable service, I decided to give them a second chance. I scheduled an appointment to have a service technician install the new service. I received two confirmation calls from Comcast and they never showed up and never called to say they were not going to show up. So I called that same day to reschedule and they told me to wait at the home and they would have a service technician come to complete the installation. I waited from 8am to 7pm and still no show. I called the following day in the morning to reschedule for a third time, made the appointment and again waited a complete second day for a service technician to not show up. Not to mention I probably spent 3-4 hours on the phone and talked to 7 different customer service reps. This is in Chicago where internet service is very prevalent. Hands down, this is by far the worst run company I have ever had to deal with.
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Review
#534484 Review #534484 is a subjective opinion of poster.
Reason of review
Problem with delivery
Loss
$4800
Preferred solution
Let the company propose a solution
I have been a comcast customer for over 8 years because i don't like satellite service. I have tried on several attempts to lower my service because i pay over 225 a month. My husband called again today tring to get a lower service with cable, phone and internet and...
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1 comment
Anonymous
#876058

Here is a thought rather than begging for a lower price cut back on your services. If times are tough you need to make the adjustment not the company.

Review
#533576 Review #533576 is a subjective opinion of poster.
Today I called Comcast to reissue me a refund check for $27.51 in which Comcast Financial Agency Corp sent me on 2/3/14. Due to moving out of state and buying a house the check got lost and found again. Supervisor ID#Roy0313 who works in billing refuses to escalate my...
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1 comment
Anonymous
#892234

They charged me twice for each service when they switched me to a bundle I never agreed to. It was $250. You should be so lucky it was only $28.

Review
#533390 Review #533390 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$28
Preferred solution
Full refund

Comcast - Premium Channels Review

I don't know why we are still with comcast. Whenever there is a problem it takes forever to get in touch with someone who can actually resolve an issue. For example I am paying for premium channels yet it is unavailable to me. They reset it over ten times and the same issue is unresolved. I'm paying for what?! I refuse to pay for something I am not receiving. I will call and contact the loyalty depth and if they can't figure this out they will lose a valuable customer for good.
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Review
#533127 Review #533127 is a subjective opinion of poster.

Comcast - How can this company be allowed to operate this way - legally?

Wow, just wow. I am amazed at the level of incompetency that exists among comcast employees. I have never, EVER had a more trying, frustrating, ENRAGING experience with any company I have subscribed services with. Where do I even begin? I ordered internet service. I'm suppose to receive the 50kb speed yet I can't even stream netflix or hulu so various speed test shows I'm receiving anywhere from 3-5kb speeds. Just nice. I call to set an appointment and after two hours of very frustrating hold times, disconnects, transfers to the wrong department and having to strain to understand barely audible representatives with thick foreign accents I was FINALLY able to get a service appointment. No one showed up. No one called. I was told they came by yet they did not. After three more hours of the same run around protocol before I was able to get another appointment for the next day and low and behold - they fail to show up yet again! No one is able to do anything, just placate me by telling me a supervisor will be calling in 30 minutes however five hours later, no supervisor! Just trying to cancel my short lived service has been a nightmare. I just received my first bill only to see that they managed to slip in close to $40 in charges for services and equipment I never ordered. OMG. This is almost surreal. Our or sheer principle, I am considering suing comcast in small claims court for the time missed from work because of this. I lost money from time taken away from work and if more people start suing for missed appointments, I think it will happen MUCH less frequently. I think in fact they would be tripping over themselves trying to keep their appointments and hire better customer service representatives!
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Review
#532900 Review #532900 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$600
Preferred solution
Let the company propose a solution
Tags
  • Comcast sucks
  • comcast terrible customer service

COMCAST CHARGING ME 5 YEARS AFTER MOVING OUT OF SERVICE AREA!~

Update by user Sep 11, 2014

Comcast Corporate called me and fixed it all! Said it was their mistake!

It would just be nice if everyone would just slow down and listen to the original complaint and not drag it out 2 weeks.

Original review posted by user Sep 10, 2014

In 2009 I moved away from Comcast service area, so obviously didn't transfer, just shut it off. Paid and closed my bill 11/2009. Checked my credit (as I do often) Comcast placed a $89 bill in my name with a collection co., COMCAST collections is impossible to reach!!! I have been trying to 2 weeks! NOW, my fake $89 bill is with 2 separate collection companies!!! Credit Protection Associates & Eastern Account System ... they do not care what I say, they just want the $89! I would rather pay someone to not get Comcast then give them $1! I've spoken to a Senior Collections Coordinator, Nate Piase (sp) and he seems to have made the situation worse, because it was after I spoke to him that I got the call from the 2nd company! I'm in the process of buying a house & I have this *** $89 charge on my credit that SHOULDN'T BE THERE!!!!
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Review
#532264 Review #532264 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Get a hold of me, ASAP! Take care of these issues!!!!