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Comcast does not honor their online orders

I ordered TV Digital Preferred program for $49.99/mp with a free HD DVR and Internet Performance program for $29.99/mo from Comcast website on 10/21/2014. Their sales people called saying the order could not be processed at my location. They will charge $17/mo for the HD DVR and $39.99/mo for the internet services. Actually, when I placed the order, I had to provide my zip code and address for their system to verify the programs available at my location. I talked to their supervisor but they just do not want to honor their online orders. Their website is still showing the same promotion information, and once people placed the order, they just call to increase the price. It is cheating. Comcast is not a reputable company.
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Review
#549884 Review #549884 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered

Comcast is a money sucking behemoth monopoly

I stopped Cable Service with the monopoly Comcast many months ago. Unbeknownst to me they supposedly continued my service. They finally stopped service and demanded payment already having sent it to Credit Bureau. I have spoken to Comcast reps repeatedly. They say I must return my equipment or face a big charge. I explained I have tried to do so several times. But the lines at the Comcast store are long and out the front door always. They said they would comer and get the equipment. Twice I made appointments to be here and have them pick up their equipment. Twice they failed to show. Once on a Friday evening I waited hours. Once on a Tuesday at their convenience, Still no show. They continue to harass me over the phone with collection bureau threats and wanting to again come supposedly to pick up their outdated obsolete equipment. Equipment I know will never get reused. They are hounding me for money and more appointments. I have given them more than reasonable opportunity to stop harassing me. And leave my good credit in check.
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Review
#549867 Review #549867 is a subjective opinion of poster.
Cons
  • Comcast
Reason of review
Bilking me
Loss
$1000
Preferred solution
Leave me alone, forever!
Tags
  • Bilking

Poor Service Review

I cannot have a dish where I live which is the only reason im still with comcast. ..everyday there is some type of issue with infinity in demand today's issue is it freezes up constantly and wont let u rent anything error messages etc....comcast is si expensive and is horrible in so many ways! Wish I had other options!
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Review
#549768 Review #549768 is a subjective opinion of poster.

Service charge | Comcast review from Kentwood, Michigan

3.6
Details
My TV lost signal. Called Comcast. Quoted 5 day wait fot technician. Unacceptable. Finally got tech in 3 days. Tech installed a stabilizer to stabil signal, his quote. 10 min after he leaves TV signal fails. Comcast gives me an all day appointment, from 0930 to whenever. Same tech returns at 6:10pm. Yes, I waited all day. Tech went to remote and and did some fine tuning. 10 minute service call, not one word about a charge. Thee days later I'm billed $280.00 for my normal $158.00 a month bill. No notice, no statement, just take it from my bank account. That's wrong, it's their equipment that failed. Called billing, unable to remove all of excess charges. Will have supervisor return call in one hour. Waited two hours. Called billing back, first CSR was wrong, it's a 2-4 hour call back from supervisor, Still waiting. This company needs to be investigated by someone. I was without service for 3 days. Did anyone offer a rebate for the loss of service, NO. How about the 2-4 hours waiting for a return call, or the all day appointment waiting to get service working. My time is valuable also. At my charge of $20.00 an hour standby at 12 hours of waiting, I think I should be the doing the billing. Did I memtion that I have been with company forever. I believe the end is near for Comcast. Customer service ranks in the range of zero to one.
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Review
#549669 Review #549669 is a subjective opinion of poster.
Cons
  • Poor
Reason of review
Problems with payment
Loss
$120
Preferred solution
Let the company propose a solution

Comcast customer service is legendary in a bad way

1.8
Details
This ordeal began when I moved my Comcast service from one location to another within a 2 mile radius. 1) I ordered the service to be moved one week before the end of the month. Even though Comcast has TV ads about how easy they make moving, that is not the case. 2) I ordered a self install package. On the phone the customer service rep (CSR) promised the line to my new apartment would be checked before moving in (the line to the node outside). 3) Moved in on the first. No signal to the apartment. 4) A tech came out, spent 3 1/2 hours trying to get a signal, left telling me "all my lines were fine and my cable and internet should work". One cable box came on, internet and the other 2 boxes did not. Was told there would be no charge, yet a $40 charge showed up on my bill. 5) Tried to solve problem via chat. No results. A callback was promised within 2 hours. No call. 6) Called customer service on or about the 6th. No results. A callback was promised within 2 hours. No call. 7) Ran my own line to second bedroom. Noticed previous tech had left the wallplates off, screws on the ground, and his testing unit behind the couch. 8) Tried to activate 2nd of 3 boxes via internet. No results. Tried via chat. No results. Called customer service. No results. Was promised a callback within 2 hours. No call. 9) Requested a tech come out to fix what the previous tech had done. Tech came and indicated to me the wrong lines were hooked up at the node. Tech indicated only one line was active at my apartment. Was told there would be no charge. Charged $40 on my bill. 10) On the 6th called because half of my channels had been deactivated. Was told by retention department that I had been receiving those channels in error. Agreed to pay an additional $10 per month to get them back. My total should now be around $55 per month. 11) On October 13th ran my own line for 3rd box. Comcast phone, internet and chat activation down for entire day. Box unable to be activated. Tried again on the 14th with success. 112) October 22nd received a bill for $242.96. Called customer service where they agreed to review the technician charges. Sent to customer loyalty department to discuss why my cable bill was now over $80. After 15 minutes on hold was told that the package I had agreed to last week was "not authorized" but would look into the matter. Came back with an offer of $77 per month. I asked to speak to a supervisor. Was RUDELY told that a supervisor would call me back within 24-48 hours. Told the CSR that I have never received a call back when promised. She began to argue with me that I was getting a great deal and no supervisor could do any better. CSR talked over me and did not allow me to voice my opinion. Agreed to a call back. Not expecting one anytime soon. The bottom line is this company does NOT KEEP IT'S PROMISES and REGULARLY LIES
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Review
#549618 Review #549618 is a subjective opinion of poster.
Service
Comcast Tv Service
Pros
  • When it works its good
Cons
  • Customer service
Reason of review
Poor customer service
Loss
$243
Preferred solution
Deliver product or service ordered

4 no show appointments | Comcast review

1.7
Details
Since early September Comcast has missed 4 appointments to replace the main cable line from the street to my house, because my phone, TV and internet service had deteriorated. And they determined that the line was worn and needed to be replaced. They scheduled 4 different appointments but didn't show, didn't call and still I spend hours on the phone trying to get it taken care of. But the service reps just keep saying the same old thing .." sorry for the inconvenience ...blah blah blah, but the repair will get done on next tuesday". But they never show, don't call, nothing. Classic Comcast service.
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Review
#549412 Review #549412 is a subjective opinion of poster.
Service
Comcast Internet Service
Reason of review
Poor customer service
Loss
$2500
Preferred solution
Price reduction

Comcast, incomplete installation, no call no show for appointments

1.8
Details
We called for installation on Friday. Tech showed up and had no idea what he was doing, he spent 5 hours here then said he would be back at 10am the next day to finish. At 11:30 Saturday he was a no show, so we began to contact him on his cell. He said he was sent to another job first but would be here after. We asked for him to have his supervisor call us, and he never did. Tech called back and said he would be back at 3 pm. At 4:30 he was still a no show so we called Comcast. Comcast set an appointment for a tech to be out at 10 am the next morning. On Sunday at 11 am we still did not have a tech. We called Comcast and they said they would have a dispatch supervisor call us. No one called. They set up an appointment for Wednesday at 1-3 pm. She said they could not escalate my claim and do it sooner because I needed to call the first night my installation wasn't finished, not a few days later so that is the soonest she can get a service call. I called Monday and spoke to someone who escalated my claim after I said I wanted to cancel installation and have them remove and reinstall all of the other services they took down. They of course apologized for my inconvenience and told me they were so sorry for my problems (every single one said the exact same line) but dispatch would call me to get someone out today and finish the installation. I told them I am cancelling service today if it is not finished today. They told me dispatch would call in less than 30 minutes to set up a time. 2 hours later I still had not received a call so I called back. I spent over an hour on the phone and was told someone would be out here today, they put me on hold and talked to dispatch and they would call me within the hour to let me know what time someone will be here today. 2 hours later I had not heard back. I called again and provided my case number. I was told, he could see the notes and the two messages sent to dispatch asking for immediate assistance and request that someone comes to the house today. They told me they don't know what happened because they are looking over the notes and dispatch has complete notes to contact me today but they would not only send back out to dispatch but call me personally between 4-5 pm to be sure I had been contacted and they were coming out today. 5:30 pm No call no show by dispatch. No call, no show by comcast service to see if they had contacted me. Call comcast to cancel installation and I am told to call back tomorrow because that office is only open until 5 pm
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Review
#548664 Review #548664 is a subjective opinion of poster.
Service
Comcast Installation
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
Tags
  • Installation
  • Lines Down
  • Missed Apointments

Comcast - Misleading Advertisement Review from Atlanta, Georgia

1.4
Details
I was promised by a lady when I started my contract and was told 105mbs for 12 months just received a call warning me that my 105 promotion was up! I called and was pissed this was not what was promised the man told me it was "my fault" for not understanding. I asked to speak to his manager and was told why, nothing could be done! They were horrible and blamed it on me. I also turned in my router and was changed for 3 months! I called again and sat on hold for an hour. I would love to switch company's but comcast is the only provider in my area!
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Review
#548650 Review #548650 is a subjective opinion of poster.

Forced to accept rate increases with no options. | Comcast review

Expired Small Business Starter Internet package with static IP. Was informed the contract I was under expired (not known I was under a promotional package) and the bill went up, no other discount packages were available to resign up for to keep my monthly rate. Next increase was for an equipment fee and no options to bring your own device with static IP service. All within the past year. So as the rate increases keep coming, calles to Comcast corporate with no results, so a claim filing with the State Attorney General's office and/or the FCC seem to be a futile attempt and or exercise to get some economic relief from the corporate tirrany.
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Review
#548580 Review #548580 is a subjective opinion of poster.
Service
Comcast Internet Service
Pros
  • Business class field technicians
  • Customer service personnel
  • Internet service
Cons
  • Billing practices
  • Lack of consumer options
  • Executive-tech refusal to byod
Reason of review
Lack of interest for customer retention.
Loss
$250
Preferred solution
Let the company propose a solution

Comcast-just try to leave us!

Comcast refuses to let me go. I've cancelled Comcast on 2 separate occasions. The first time. .. I called to cancel (always after the replacement company has finished removing Comcast equipment and installing their own equipment) received a final bill and paid it. Think I'm done? Oh no, not by a long shot. I spent the next 18 months dealing with them, 5 of their collection agencies (yes, I'd win against one collection company, wait a month or 2 and the deal with the next one.) On a bogus, made up charge for $60. I won but was *** enough to, 6 years later, go back for 2 more years and guess what? Am now into month 12 with bogus charges and *** collection attempts. This time they added a little drama to it. In January 2014 my bill (which had been $0 since October 30,2013) was up to a whopping $870 and is now leveled out to $40. Unfortunately I haven't had their service, equipment or balance. I'd really like to stop this but Comcast's answer to that is "it's only $40" to which I reply "that I don't owe you". Stalemate again.
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Review
#548256 Review #548256 is a subjective opinion of poster.
Reason of review
12+months of billing to a closed and $0 balance