Filter by rating
filters
State:
Show
City:
Show
Product:
Show

Comcast in Berkley, Colorado - Poor Internet, Poor Connect, Rude Customer Service

1.0
Details
My internet has been spotty for months. I returned the splitter, that did not work. I returned the Modem, that did not work either. Someone came out and look things over and made a few changes to my equipment, that didn't help either. The next guy they sent out climbed up the pole and discovered that I wasn't correct properly so he fixed that, which also did not help. So then they sent out a another "contracted" person to rerun the cable from the box to my unit. Still didn't work, so I exchanged the modem again. I was attempting to follow the instructions to change my network name and password (which don't work) so I called tech support and the rudest guy I have ever spoken with in a customer service center helped me, but rudely hung up before it was complete. I've about had it!
View full review
Review
#534648 Review #534648 is a subjective opinion of poster.

Comcast trouble establishing internet service

3.0
Details
I moved to a new home and wanted new internet service at the new home. After leaving Comcast three years ago because they were too incompetent to add internet to my existing cable service, I decided to give them a second chance. I scheduled an appointment to have a service technician install the new service. I received two confirmation calls from Comcast and they never showed up and never called to say they were not going to show up. So I called that same day to reschedule and they told me to wait at the home and they would have a service technician come to complete the installation. I waited from 8am to 7pm and still no show. I called the following day in the morning to reschedule for a third time, made the appointment and again waited a complete second day for a service technician to not show up. Not to mention I probably spent 3-4 hours on the phone and talked to 7 different customer service reps. This is in Chicago where internet service is very prevalent. Hands down, this is by far the worst run company I have ever had to deal with.
View full review
Review
#534484 Review #534484 is a subjective opinion of poster.
Reason of review
Problem with delivery
Loss
$4800
Preferred solution
Let the company propose a solution
I have been a comcast customer for over 8 years because i don't like satellite service. I have tried on several attempts to lower my service because i pay over 225 a month. My husband called again today tring to get a lower service with cable, phone and internet and...
View full review
1 comment
Anonymous
#876058

Here is a thought rather than begging for a lower price cut back on your services. If times are tough you need to make the adjustment not the company.

Review
#533576 Review #533576 is a subjective opinion of poster.
Today I called Comcast to reissue me a refund check for $27.51 in which Comcast Financial Agency Corp sent me on 2/3/14. Due to moving out of state and buying a house the check got lost and found again. Supervisor ID#Roy0313 who works in billing refuses to escalate my...
View full review
1 comment
Anonymous
#892234

They charged me twice for each service when they switched me to a bundle I never agreed to. It was $250. You should be so lucky it was only $28.

Review
#533390 Review #533390 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$28
Preferred solution
Full refund

Comcast - Premium Channels Review

I don't know why we are still with comcast. Whenever there is a problem it takes forever to get in touch with someone who can actually resolve an issue. For example I am paying for premium channels yet it is unavailable to me. They reset it over ten times and the same issue is unresolved. I'm paying for what?! I refuse to pay for something I am not receiving. I will call and contact the loyalty depth and if they can't figure this out they will lose a valuable customer for good.
View full review
Review
#533127 Review #533127 is a subjective opinion of poster.

Comcast - How can this company be allowed to operate this way - legally?

Wow, just wow. I am amazed at the level of incompetency that exists among comcast employees. I have never, EVER had a more trying, frustrating, ENRAGING experience with any company I have subscribed services with. Where do I even begin? I ordered internet service. I'm suppose to receive the 50kb speed yet I can't even stream netflix or hulu so various speed test shows I'm receiving anywhere from 3-5kb speeds. Just nice. I call to set an appointment and after two hours of very frustrating hold times, disconnects, transfers to the wrong department and having to strain to understand barely audible representatives with thick foreign accents I was FINALLY able to get a service appointment. No one showed up. No one called. I was told they came by yet they did not. After three more hours of the same run around protocol before I was able to get another appointment for the next day and low and behold - they fail to show up yet again! No one is able to do anything, just placate me by telling me a supervisor will be calling in 30 minutes however five hours later, no supervisor! Just trying to cancel my short lived service has been a nightmare. I just received my first bill only to see that they managed to slip in close to $40 in charges for services and equipment I never ordered. OMG. This is almost surreal. Our or sheer principle, I am considering suing comcast in small claims court for the time missed from work because of this. I lost money from time taken away from work and if more people start suing for missed appointments, I think it will happen MUCH less frequently. I think in fact they would be tripping over themselves trying to keep their appointments and hire better customer service representatives!
View full review
Review
#532900 Review #532900 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$600
Preferred solution
Let the company propose a solution
Tags
  • Comcast sucks
  • comcast terrible customer service

COMCAST CHARGING ME 5 YEARS AFTER MOVING OUT OF SERVICE AREA!~

Update by user Sep 11, 2014

Comcast Corporate called me and fixed it all! Said it was their mistake!

It would just be nice if everyone would just slow down and listen to the original complaint and not drag it out 2 weeks.

Original review posted by user Sep 10, 2014

In 2009 I moved away from Comcast service area, so obviously didn't transfer, just shut it off. Paid and closed my bill 11/2009. Checked my credit (as I do often) Comcast placed a $89 bill in my name with a collection co., COMCAST collections is impossible to reach!!! I have been trying to 2 weeks! NOW, my fake $89 bill is with 2 separate collection companies!!! Credit Protection Associates & Eastern Account System ... they do not care what I say, they just want the $89! I would rather pay someone to not get Comcast then give them $1! I've spoken to a Senior Collections Coordinator, Nate Piase (sp) and he seems to have made the situation worse, because it was after I spoke to him that I got the call from the 2nd company! I'm in the process of buying a house & I have this *** $89 charge on my credit that SHOULDN'T BE THERE!!!!
View full review
Review
#532264 Review #532264 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Get a hold of me, ASAP! Take care of these issues!!!!

Comcast in Davie, Florida - New account

1.7
Details
I called comcast and placed an order, the technician showed up to do the install, he did not have enough equipment and informed me that he did not have a signal coming into the house. He ordered a new cable to be ran. The work was done a few days later and after waiting 3 weeks, i called them back for them to complete the install. I was informed by a sales person that there was no record in the system associated with my address or phone number. He proceeded to take the new order and informed me that the price i was quoted was wrong and that the new price would be $30 a month higher, additionally there would be a $39 charge for the installation. We got disconnected and by the time i called back the comcast offices were closed. The next day i called back and was quoted a the same package for $5 more dollars a month and an install worth $60. Again we got disconnected and now the monthly price was $125 and the install price $200. Comcast is the most dishonest company i have the misfortune of dealing with. They used the bait and switch tactics and kept changing prices and install cost. I highly recommend you re-evaluate if you are considering comcast services.
View full review
Review
#532044 Review #532044 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$250
Preferred solution
Let the company propose a solution

Comcast is the worst

Coming from Optimum, I am very disappointed with their customer service/technical support. I do not have alternative cable service b'c Verizon FIOS has not come to the area where I reside and as a new customer professionalism goes a long way and it is poor. I have waited 6 days since I had to pick up my equipment *yes b'c they charge you if a tech comes to set up your service, and the box issued was not functioning. Not having TV service for 6 days straight is inexcusable. Bad enough the calls are being outsourced overseas and the language barrier does not help either.
View full review
Review
#531919 Review #531919 is a subjective opinion of poster.

Comcast - B2B False Advertising

1.0
Details
I seen this ad http://business.comcast.com/images/default-source/landing-pages/hero-reliable_phone3.png?sfvrsn=4 After calling,I was told the price is $109.00 monthly.I then told the sales agent that the ad do not read that.She then asks me to read what I'm reading from the ad.I read this link that I added in this complaint.She then told me "no" that is just for the phone.I then told her,that's not what the ad reads. She still act as if you didn't know what I was talking about,so I told her thank you and good bye. This is "FALSE" advertising...
View full review
1 comment
Anonymous
#998158

It's only false advertising to those who don't understand the English language. Get internet, and add a phone line for $29.95. You have to pay for the internet, ***.

Review
#531915 Review #531915 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
Preferred solution
Let the company propose a solution