Shanay Boo
map-marker Davis, California

New customer

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Will not connect me to agent after doing reset 3 timesShockedAngryShockedAngry
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Marquitta N

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Verified Reviewer

Billing dispute

Why was I changed 68.00 for my internet service. Last month it was 30.00.
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Pros:
  • Speed of internet access

Preferred solution: Price reduction

User's recommendation: Check pricing

Anonymous
map-marker Miami, Florida

Calling regarding my contract

I have tried calling Comcast for the past month and was not able to get to anyone except machines no-one wants to talk to machine when there is an issue. This is slackness. I understand that there is a covid crisis but we are still able to get to everyone elsewhere. This is total foolishness. Luckily yesterday I tried the 3000 number and had to put something other than what I wanted in order to get someone to talk to. This is total foolishness.
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Dave S Jma
map-marker Chico, California

Incorrect billing issue,cannot EVER reach customer service

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A month ago I made some changes to my plan.Website reflects "2" different balances due.Ive made several trips to Comcast store to try to get correct balance due and new monthly recurring fee.I paid the balance due online according to quote of by employee.Now it still shows I owe $56.03
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User's recommendation: Use another cable provider

1 comment
Darel Oyq

Horrible! Will do Dish next!

They have taken away so many movies I bought. No discounts what so ever during this difficult time! All about profit!

Done! There is no In them!

Janet F Fpj
map-marker Miami, Florida

I cannot pay my high bill anymore, I need to purchase a less expensive package immediately

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No one will answer my call, no call back. I need to change level Of product. I cannot pay the bill anymore. Need a reduced package
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Preferred solution: Price reduction

User's recommendation: Unplug

Anonymous
map-marker Pearland, Texas

Comcast new bill to hight

No advanced warning that my introductory price was going to change no communication with the customer just a slam $161 bill in the middle of a Corona virus where everybody's at home not making as much money as they were before what kind of *** are you
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Mary S Efd

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Verified Reviewer

Horriable, get rabbit ears instead

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I have been with this compay for one month, and have trouble every week with phone, or cable,even talked to corporate office. It is Fisherprice cable. They don't know what they are doing
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Loss:
$30
Pros:
  • Very little with this company
  • Fishing channel
Cons:
  • Service
  • Phone system disconnects

Preferred solution: Deliver product or service ordered

Rowdy Jlp
map-marker Aliquippa, Pennsylvania

RDK-03033 error code

I sent the message and called. Your automated system said reset started and wait 10 minutes. STILL NOT RESOLVED!
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Anonymous
map-marker Woodland, Washington

Billing issue

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Tried to contact a person to ask about my bill and payments. Was unable to get through to a live person. I feel Comcast is using the pandemic to reduce people and allow the government to pay off the payroll that they owe to their employees. Just another fat corporate government tit sucking beast that should be cut off at the neck.
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User's recommendation: Get tv from a satellite provider.

Mary S Efd

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Verified Reviewer
| map-marker Wilmington, Delaware

Horriable, get rabbit ears instead

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Talked to corporate many times, seems like that have no idea what to do
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Loss:
$30

Preferred solution: Deliver product or service ordered

Dashel Zvr
map-marker Birmingham, Alabama

I have a old account that needs to be paid off

No one to assist me with my needs.
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Tony G Pez
map-marker District 4, Tennessee

811 ticket not located by Comcast. Who can I speak with?

I called 811 for a locate and Comcast has not been to the property and marked it or cleared it. Who does 811 locators for Comcast so we can begin digging?
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Preferred solution: Give me phone #

Anonymous
map-marker Dorchester, Massachusetts

Why is my cable off? Due tomorrow?

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The tel: 617961**** this is the number on the account.please due to the COVID 19 I didn’t receive my check so I am begging you to put my services back on. All my children are using it for their college work. Brandon.
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User's recommendation: Comcast is good company.

MIKE S Uau

Don't try to chat on their website. Only robo. No response ever.

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Had issues with internet. Paying for 300MB and clocking as low as .5MB. TV keeps locking up. Internet doesn't work at the level I'm paying for. I went to our local store and was told it was either my modem or a connectivity issue. They gave me a new modem. This did not fix the problem. I spent two hours trying to get in touch with someone that could help me. I finally, after two hours of bouncing about on the internet, called Abi, a Comcast employee in the Philippines. She scheduled a maintenance call to my home. Two hours to just schedule a maintenance trip!!!! The worst experience I've ever had working with a company I was giving over $2,000 per year to. Abi was great and dealt with me professionally in spite of the level of anger I had arrived at. BullshitBullshitMlcs9819!
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Loss:
$250
Pros:
  • Many channels
Cons:
  • Poor customer service takes 2 hours to get help

Preferred solution: Apology

Anthony M Osn
map-marker New York, New York

Internet not working

Internet still not working and have 2 kids in college doing online schooling
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