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Comcast review: Disconnect my service ! Without even calling me

It's seems that the customer service needs a lesson on customer service I'm a Seasonal client ! I called to have my service turned back on. And instead of turning my services on they disconnect the account ! Then to find out the router I had was no longer supportive by comcast. I went to the local store. This was the worst nightmare. No one knew what to do. I worked with Patti Negrich. Who advised me that she would work on this and call me back it's been 5 days. No news from Patti. I really don't j Know how this girl sleep at nite she really needs to be fired
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Review
#544952 Review #544952 is a subjective opinion of poster.
Product
Comcast Account
Reason of review
Poor customer service

Comcast is absolutely HORRIBLE!

1.0
Details
I haven't got the energy after a combined 4 hours on phone and at office to type the detailed scathing review that they deserve. The customer service representatives are very nice but do not have the ability to solve simple problems. They are like the sweet under paid angels working for the DEVIL. When you go to the office in person the customer service person is behind bullet prof glass and has the same power to affect solutions to simple problems as their Asian counterparts; Bubcas! If any one with any power to solve problems is reading this please provide a competitive service with a competitive price! About to lose me as customer!
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Review
#544553 Review #544553 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$500
Preferred solution
Deliver product or service ordered

Comcast review: Constantly over billed

2.3
Details
while under investigation for an over billing issue, I need help making a payment arrangement. each time i call in im on hold for at least a half hour and cannot get anyone to help me. I tried to make an arrangement yesterday by paying another 100.00 (paid 120.00 last week) toward my bill that is under investigation for over billing. I was told that I already had a payment arrangement, but I only said I would call in with an arrangement on october 8th, I did not know how much I would have. I want to pay 100.00 on the 15th and then I can pay off the 400.88 on the 22nd when i get my social security check.
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Review
#544355 Review #544355 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Price reduction

COMCAST SCAM

1.0
Details
I changed home addresses. SHouldnt be something too unusual. People do move you know. At the new location I downgraded to just internet (not TV). I wont even go into the hassle it took just to do that. Huge. Many hours on the phone. But to top it off, a few weeks afterwards my email stopped working. Didnt accept my password. I talked to a comcast technician on the phone, and then the problem became that I could sign in but got the error message "access requires high speed internet). So I still couldnt read my emails. I spent 4 more days talking to different Comcast techs on the phone, and none could fix it. Each time they said I would get a call from a "high level" technician within 24 hours to fix the problem but none every called. I kept calling comcast each day, and more than once it was suggested to me that I upgrade to an internet plus cable package, even while it was obvious I was getting increasingly frustrated with them. Finally on day 5, I told them, look, I signed up for internet only, at the price Im paying now, can you give me this service or not. The problem was then fixed. Im pretty sure this is a scam, to try to get you to upgrade. I asked for a refund for the previous 5 days, and for all this hassle they offered me a lousy 10 bucks
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Review
#544089 Review #544089 is a subjective opinion of poster.
Service
Comcast Internet Service

Comcast review in Lafayette, Indiana: Say one thing, do another

2.3
Details
I asked up front when setting up my account if there would be an installation fee. They said no. My first bill came with a $20 installation fee, despite the fact that they installed nothing; the previous tenant was also using comcast. I called to ask that it be removed. They said that it would be. I got my next bill and it was still there. I called again and they said that it was a "legitimate charge". I called the exact guy that set up my account and he said he would get the charge removed. Two weeks later...no action.
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Review
#544000 Review #544000 is a subjective opinion of poster.
Service
Comcast Installation

Comcast Tv Service Review

Lasted 3 months with Comcast Very difficult phone system Very time consuming Customer service is a misnomer Should have checked reviews first Can get service with Direct TV faster than Comcast can send a technician
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Review
#543338 Review #543338 is a subjective opinion of poster.
Service
Comcast Tv Service

Comcast - Internet Service Review

Cable service at this address for 4 years and reception and internet speed are terrible. Informed our cable would be underground in notime and all they did was bring a line over a fence from a pole instead of a drop box, when questioned manager stated" not gonna happen no cost effective for just 1 customer" everyone else's cable comes from these boxes and so should mine. Not going to pay for inferior service any longer.
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Review
#543054 Review #543054 is a subjective opinion of poster.
Service
Comcast Internet Service

Comcast review: New modem, no internet

Received the unrequested new modem. Connected as per instruction. Old modem had no ethernet wire connection. New modem did. Only computer is a MacBook Pro. Could only connect with internet by connecting ethernet wire from laptop to new modem. Could not connect with internet if ethernet wire not connected. Laptop then could not be moved beyond length of ethernet wire and connect with internet. Comcast office could not help, phone contact through service number unable to help as it had no serial number for new modem. Forced to buy ethernet connection box from Mac ($100+) to use laptop other than at desk. Speed of new modem thus connected no better. Why change modem for additional expense and no better service?
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1 comment
Anonymous
#899324

Why did you connect a modem with no serial number that you didn't order?

Review
#543025 Review #543025 is a subjective opinion of poster.
Service
Comcast Internet Service

Comcast review: Deceptive Practices, Zero Response

1.7
Details
I am a Comcast customer who has been frustrated by their inept repair guys and the deceptive tactics of their customer service reps. Considering that I have the most expensive package they offer in my area you would think I could get better treatment, but no. The final straw was last week when a rep excitedly told me that all NHL Center Ice games are broadcast in HD on Comcast. This is patently untrue - Comcast only broadcasts one or two games in HD. When I caught him in the lie he switched gears and told me that they can't broadcast many games in HD because the local stations don't have HD. You know, those little bumpkins in markets like Chicago and LA who don't have new technology, but are somehow able to provide HD feeds to Comcast's competitors like Dish. Then he flat-out lied to me about the end date of their pricing promotion. Needless to say, I ended the call. But hey, no problem - Comcast is trying to fix their image so I should be able to get somewhere with their customer satisfaction people, right? WRONG. When I outlined my complaint all I received was a canned non-response telling me how to find station listings (with a link that doesn't work), and that Comcast's lineup strives to please as many customers as possible. Absolutely nothing about my complaint. So, just as I expected, this new PR campaign is simply another shovel load of b.s. to add to their steaming pile. Epic fail, Mr. Smit. Buh-bye, Comcast.
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Review
#542670 Review #542670 is a subjective opinion of poster.
Reason of review
deceptive practices
Preferred solution
Let the company propose a solution
1.8
Details
This is how my phone call to 1-800-Xfinity went yesterday. It’s not verbatim, you can thank me for that later: ME: Hi I have an open ticket that I'm calling to check the status of. COMCAST: Okay, let me verify your information: Shannon Green ***** R***** C***** Lane...
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Review
#542403 Review #542403 is a subjective opinion of poster.
Service
Comcast Service Transfer
Reason of review
Poor customer service
Loss
$100
Preferred solution
Credit my account for the 2 $50 charges, make Complete Recovery Corporation STOP contacting me, find the missing cable boxes and modem yourself, bury my cable, fix my other 2 cable boxes, never EVER send another contractor to my house.
Tags
  • security pin
  • cable lines