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Comcast - Over billing for not working internet

1.0
Details
I had comcast internet won't work any time, when i called them regarding the slow internet issue, i got charged for the service call and also for the HOME TV in that month, which i don't have TV at all in my home.when i call them they deducted 10$ from my bill and i thought it is over there, but i got charged 78$ following month(i should be billed 39.99 for internet and 8$ for router), when i asked them he started telling me that i had a late payment last month. When i told him i had a proof that i didn't do the late payment, he started telling that i paid only part of the bill, i didn't get that the only option i see in the website is pay total due, that i how i always paid. When i said that here comes the third story i am in 6months offer till now i got over at this time looks like, June 1st is when i got the internet connection it looks like its been six months according to the comcast year... and he said he will give me 15$ off from the next bill....... My question is why should we be paying this extra money for these people with not even getting internet.
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Review
#539763 Review #539763 is a subjective opinion of poster.
Reason of review
Poor customer service

Comcast adds bogus charges.

Our S.W. Florida t.v. reception was failing...sometimes out. Comcast claimed older cables had trouble with their advanced hi-tech equipment. They could fix it! Comcast claimed they would upgrade our old cables for free...to supply the dependable service we were paying for. BUT...Our next Comcast bill included charges for installation of NEW custom lines for existing outlets (claimed as free) and charges for additional unwired outlets (we had none). Our drawn out dispute with facts seemed futile....and it was. So, we became another abused Comcast customer. Today we wait for a competitor to serve our area. Hopefully they will provide better service....and less advertising BS (it's what Comcast does best).
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Review
#539732 Review #539732 is a subjective opinion of poster.

Comcast in Indianapolis, Indiana - Intermittent and slow internet

1.7
Details
I have been having a lot of trouble with Comcast internet. Slow, spotty, intermittent connections. Three visits to the Comcast "support" website resulted in service visit that I cancelled in error but the guy showed up anyway because Comcast takes a while to notify their contractors of scheduling changes. He takes one look at the outside wiring and begins a litany of things wrong with it that a funded service visit will have to correct. OK. Visit #2 corrects some of it but it was getting on to lunch and the service person decided to bail fixing two of the 3 major problems she saw. She promised to call and schedule the last of the services (call never happened). Her work was so shoddy that what she did accomplish will have to be redone along with replacing the cheap wire used by the installation Comcast guy many years ago (problem #3). So I went to the "Support" website again to schedule a visit. That was such a nightmare (it took well over an hour after I contacted the online "support" person), that I am considering dropping Comcast. The new "Support" person determined that my old Comcast cable modem was not responding to demands to update its firmware so it should be replaced. He sent me to a Comcast service center in far SW Indy which had moved to south Indy several years ago. The real Comcast service center was on the far NW side of Indy where I traded in the old modem for a new one. Total time = a little over 3 hrs. Thank heaven it was a nice day and I rode my 50 mpg motorcycle. Hoopla. Problem #3 is scheduled for Tuesday. AT least it wasn't as bad as billing me for 2 modem/routers for more than 6 years ($6/month) when I have never had but one. Repeated calls to various parts of the company openly stopped the practice but on one had the authority to provide a refund.
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Review
#539344 Review #539344 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$450
Preferred solution
Deliver product or service ordered

Comcast in Dacula, Georgia - 10 months of lies, deceit, disrespect and failed commitments

1.0
Details
Hey COMCAST????? I don't normally take the time to come on here...but I'm beyond frustrated right now and feel like venting. Since moving to GA back in December I have had nothing but a slew of issues, horrible service, and inconsiderate customer support. But hey, just calling them doesn't do justice, so allow me to outline the issues, if you've had similar stories, please feel free to share in the comments: Early December 2013 - Dispatch was hours late to the residential install, with no comps, no apologies, no credits. But a two year contract was established with the promise of a pre-paid visa... Late December '13 - first of several tech visits due to failure to provide the services that were paid for including phone, cable, and internet January '14 - Several outages for both cable and internet services, two tech outreaches and a replacement modem was provided Feb '14 - Continued outages and disruptions in services, including "false reads" where no outage was stated on there IVR but when a trouble ticket was provided and techs sent out magically an outage was discovered Mar '14 - See a trend yet? Continued outages and more tech visits, however these techs determine a NEW box is needed for the TV services and wondered why the original installer failed to actually feed the services correctly through the house Apr '14 - Time for a third Modem...then a fourth. Because the one that was replaced by the tech died which resulted in a last minute run to the local branch to get more new equipment...Yeah, time for a switch. So a call to billing support ensues where we find out that we can't switch because we're stuck in a contract, but wait...actually we're not...or are we? Because three separate billing associates including a regional manager provides conflicting info. Only thing that is confirmed? They want their money, and we don't get the pre-paid card...funny that. May '14 - Internet issues continue, which is great when you rely on the services for a livelihood right? Contacting Tech Support leads to conflicting information from previous techs, all documented of course. Jun '14 - Daughter is here and her TV isn't working...looks like that new box they gave was a model so old they don't even carry it...so a new one is given. Jul '14 - Time for another tech visit. This time for intermittent wifi issues...oh there's a new router that we just got that should fix it...and set it to manual connection. Aug '14 - More internet issues...Tech: I see the issue, you should be set to automatic channel selection Sept '14 - I'm done. Hit up chat support, spend 2 hours trying to get to a supervisor to confirm my contract status, cancel my services, and after the first guy saying I'm on a contract, then the manager saying I'm not...got that transcript copied too. Time for new providers, hit up AT&T for phone, hit up DirecTV for video services. I'm not in uVerse territory but will switch as soon as I can, so I figured Business Class Internet would help for stability. 9/26/14 - DirecTV appointment between 8am-12pm, they show up at 8am on the dot. Called before they came, handled business. Comcast Business appointment set between 10am-12pm...It's 7:30pm now and they still aren't here. I've been on the phone for over 4 hours with them today and no one could tell me why they couldn't show up when they promised for an appointment that they set and confirmed over a week ago, that they called and confirmed TWICE prior to the appointment window, and for some reason couldn't manage to get ANYONE out here to install today. I was passed around cold transfer from department to department to people who couldn't even touch my issue, let alone resolve it. Rachelle, Marcus, Trey, Devin...wait Devin was ok ID: 36349, he was probably the best out of all of them. Collin with no ID, the self proclaimed only Collin that works in National Accounts in the great city of Centennial, CO did me the fine justice of saying that "I don't have to care if they can't get me an installer today." When I asked him if it was fair that the company failed to honor their promises. They set the appointment time, they failed to honor it. I even took it a step further to ask if it was fair if the company promised to pay him on Friday, but then decided that they would instead pay them three weeks later, with no notice, no reason, no compensation, just reschedule even though you did everything you were supposed to do. He said no to that...still waiting on my install. So I asked for his manager...Eric who's number I have, but won't provide for his sake...since he probably should be on bereavement...he didn't seem too thrilled about his roll and I told him that. He said "Your region has a logistic problem that we need to fix..." So he said he would call my region's dispatch then give me a call back to let me know his findings and what he could do for me. I asked for a time to expect a call...within an hour he says. So I tell him I'm going to call him at 61 minutes if he doesn't call me back because I knew that he wouldn't call me...to my surprise, or not an hour passed no call. So I called him back, he hesitated at first like he was surprised I would call him back and then said he got off the phone with dispatch 5 minutes prior and was getting ready to call me...like it took 55 minutes to call and find out...NOTHING. Because after all that time he still couldn't get someone out to do what they promised they would do and wasted my time NOT CALLING ME to at least honor the promise that HE made to me. All that garbage they talk about wanting to provide top quality service and serve their customer's with integrity. I wanted to lace the whole place with profanity, but instead I'm taking to FB, their corporate pages, and their corporate office. I've cancelled everything else because I can't live with them one more second, AT&T or GOOGLE if you are out there reading, PLEASE PLEASE PLEASE expand your internet services in the Dacula, GA area because this is completely unacceptable. Update: Now I get a call back from escalations telling me that they actually NEVER received a call from Eric and that he lied about reaching out to that group and simply submitted a ticket...funny that... So like, comment, share, add to this if you have an experience to share. Send the story to your local papers, repost on your blogs, whatever you can do to spread it. #CONCast #Comcast #Upset #Irate #HonorYourPromises #HandleYourBusiness #ThatAintRight #FixThisNow #ForReal #ATT #Google #BBB
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Review
#539256 Review #539256 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$5000
Preferred solution
Let the company propose a solution
Tags
  • manager staff

Comcast - Installation Review from Memphis, Tennessee

Been waiting since 8/29/14 to get cable. It is now 9/26/14 and 5 people have been at my house and tell me it's the tap outside... We knew this on 9/4/14! We have talked to managers about this and they set up the same appointments with inside installers that then lie and say said they installed so they get paid... We got a bill yesterday 9/25/14 for $166.98. An inside technician showed up today!!!!!! Tap still broken and STILL NO CABLE OR INTERNET...I WILL BE CALLING SOMEONE TOMORROW
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Review
#539169 Review #539169 is a subjective opinion of poster.

Comcast - Customer service sucks

am a 60 yr old disabled female have had Comcast little over 1yr as soon as product offer I signed up for xpired charges increased monthly. svc has bn terminated however, Comcast will not give me back my phone number so that I can take it to a competator or have it transferred to a cell phone have had # for over 20 years spent over 2 hours on live chat xplaining to Comcast needed tel number back have to b able to communicate with doctors etc. LIP SERVICE CONTINUED would not give me number back BEWARE COMCAST USES PREDATORY PRACTICES TO RAPE CUSTOMERS OF MONEY
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Review
#539116 Review #539116 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$10000

Comcast - Cable Box Review from Sunnyvale, California

Comcast is the worst. 45min wait just to swap a cable box. This company is horrid.
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1 comment
Anonymous
#877579

Comcast is the worst company with the worst customer reps of any company, lies, lies, transferring and passing the buck is there favorite things to do, it's to bad they have certain areas monopolized and there is no other choice in internet or tv, having an internet business you don't have much of a choice, thanks Comcast for all the hassle

Review
#539083 Review #539083 is a subjective opinion of poster.

Over billing, unable to get paper bills from Comcast in Maryland....sick of their fraud!

We had our internet Comcast service shut off. Not knowing what the problem was, we called them thinking our area was down. Low and behold, they shut service off due to non payment! Our payments to Comcast go out by our bank on a monthly basis. We had no idea there was a bank problem. I am so upset that #1 we did not even receive a collection call. #2 no one at their billing department knows how to fix our bill! #3. We asked for paper bills 3 months ago (almost weekly) and still do not have not one bill. We have been loyal customers for over 15 years and to be treated in this manner is astonishing let alone very upsetting. They bill ahead dates of service which should be illegal. Someone from government needs to oversee their practices. I still do not have a bill and have informed my bank to not auto pay to Comcast anymore. They are committing fraud.
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Review
#538894 Review #538894 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$2000

Comcast - FCC PLEASE LISTEN

1.6
Details
it is obvious from my own experience and from those that have posted reviews here that Comcast customer service is abysmal. Please, please FCC stop Comcast from being a cable monopoly in any area of this country. There are too many areas where Comcast is the only cable choice. Please let us have the option of a company that has a well trained technicians and a customer service team who speak clearly and has on their listening ears when at work. A customer service team with integrity and follow through, one that is solution oriented. I would like to see a cable company available that when I'm done talking with them I feel good instead of frustrated and angry. I would like to see A cable TV company more open and transparent than Comcast has been when I ask who can I contact in authority that will be able to give me an answer to this to the issue.
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1 comment
Anonymous
#899320

Dude if you want the FCC to listen you need to contact the FCC and make a complaint. They don't waste their time on these forums since they have so many complaints to deal with that they get the right way. Go to fcc.gov or to the ic3.gov to make your complaint and if enough people do so then maybe they'll listen.

Review
#538732 Review #538732 is a subjective opinion of poster.

Comcast - Nonresponsive and lies

1.5
Details
Issues with Comcast for sometime now. Every time I call and ask a question, I get an answer that has nothing to do with the question I just asked. They don't understand me. I think even the best of their overseas telephone callroom and their online chat people have difficulty understanding American English. This final time with a billing problem where I spoke to three different people and got three different answers. Come to find out that all three of them had made up what they were saying. None of it was true. It was the same thing with the technical problem a month ago. I spoke to three different people and got three different answers none of which were correct.I finally got the correct answer when I drove over to my local Comcast office and spoke face-to-face with a technician. It was a simple solution that any tech should have known. It is Wrong that Comcast holds a monopoly on the cable industry in so many areas. We need more options.
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1 comment
Anonymous
#875514

American English? What's that?

Review
#538716 Review #538716 is a subjective opinion of poster.
Reason of review
Poor customer service