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Comcast - FCC PLEASE LISTEN

1.6
Details
it is obvious from my own experience and from those that have posted reviews here that Comcast customer service is abysmal. Please, please FCC stop Comcast from being a cable monopoly in any area of this country. There are too many areas where Comcast is the only cable choice. Please let us have the option of a company that has a well trained technicians and a customer service team who speak clearly and has on their listening ears when at work. A customer service team with integrity and follow through, one that is solution oriented. I would like to see a cable company available that when I'm done talking with them I feel good instead of frustrated and angry. I would like to see A cable TV company more open and transparent than Comcast has been when I ask who can I contact in authority that will be able to give me an answer to this to the issue.
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1 comment
Anonymous
#899320

Dude if you want the FCC to listen you need to contact the FCC and make a complaint. They don't waste their time on these forums since they have so many complaints to deal with that they get the right way. Go to fcc.gov or to the ic3.gov to make your complaint and if enough people do so then maybe they'll listen.

Review
#538732 Review #538732 is a subjective opinion of poster.

Comcast - Nonresponsive and lies

1.5
Details
Issues with Comcast for sometime now. Every time I call and ask a question, I get an answer that has nothing to do with the question I just asked. They don't understand me. I think even the best of their overseas telephone callroom and their online chat people have difficulty understanding American English. This final time with a billing problem where I spoke to three different people and got three different answers. Come to find out that all three of them had made up what they were saying. None of it was true. It was the same thing with the technical problem a month ago. I spoke to three different people and got three different answers none of which were correct.I finally got the correct answer when I drove over to my local Comcast office and spoke face-to-face with a technician. It was a simple solution that any tech should have known. It is Wrong that Comcast holds a monopoly on the cable industry in so many areas. We need more options.
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1 comment
Anonymous
#875514

American English? What's that?

Review
#538716 Review #538716 is a subjective opinion of poster.
Reason of review
Poor customer service

Comcast tried to bill me for a family members account

I would not recommend comcast to anybody. When i got my no contract plan with comcast the *** artists made me pay $15 more a month (charging me $85 for a $60 service) from their advertised deals. I actually had one of their reps lie to my facchecke about the price but i was cool and went with it. After only 2 weeks of ther service on a monday (my only day off) the cable service was shut down. I called in and wasted about 3 hours talking to numerous reps who couldn't help me. One of them putting me on an endless hold, but thats ok. I was patient. So the next day on break i call and finally find the problem. Turns out the incompetent company tried to charge me for my mother's pending fees from 5 years ago. I didn't think linking accounts was legal but oh well. I returned all their *** the next day and will never buy anything "comcast" again. Do yourself a favor before getting comcast check your mom, dad, great cousin, third cousin for any fees they might owe comcast. Better yet get a more competent cable provider.
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2 comments
Anonymous
#900028

They tried to go after me for my adult daughters account at another address. When I said I was not responsible for her bill, they said they would have to make me pay a deposit.

I explained that I had Comcast for years before taking a job overseas & that I was never delinquent on my bill, in fact, I had a credit after I disconnected service.

They kept saying they would have to add my daughters bill to my account, but I had to remind them that I have no legal obligations to my adult children's debts. Crazy.

Anonymous
#899336

Linking accounts is not legal. PECO tried to do it to me.

I fought them and won and PECO had to give all the money back.

I hope you fight it because complacency and "oh wells" is what keeps then doing it to others.

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Review
#538690 Review #538690 is a subjective opinion of poster.

Comcast in Hollywood, Florida - Inexcusable Service

1.0
Details
Comcast has the worst Customer Service known to man and I will never recommend them to anyone. For the past 3 weeks, I've been attempting to get my service re-connected at a new address. Due to the incompetency of Comcast's representatives, my new address has not been updated, even when I've been told that it is. Each time the technician is scheduled to come out, he never arrives at the correct address. I'm left with the burden when it takes 3 hours to reschedule for an appointment that was missed on Comcast's behalf, and to top it off they're so backed up that openings can be anywhere from a few days to a week from the original set-up date. It's ironic when you see the influence that Comcast has over the TV/Internet business, when their service is deplorable. If it weren't for the fact that Comcast is the most compatible provider, I would not waste my time with them.
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2 comments
Anonymous
#875397

I feel sorry for anyone that does have to contact Comcast. Their customer care and technician consistently are people that do not understand Midwestern English.

I have never gotten a solution from Comcast with the first phone call. Because I work with the elderly, I am greatly concerned about how this extremely poor communication in Comcast customer service department effects those that have difficulty hearing. This ongoing inability to communicate is not funny and it is not acceptable. It is pathetic.

FCC please listen. Comcast should not be allowed to be a cable monopoly in any area of the US.

Anonymous
#875695
@Anonymous

I agree with you wholeheartedly. There needs to be new law protecting consumers from company neglect.

This company has always had a shady reputation for customer service and mysterious bill increases, and to this day they continue to alienate and mistreat their customers in exchange for cheaper employees who work outside the US. It's a shame.

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Review
#538664 Review #538664 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
Tags
  • reinstallation

Comcast in Park Forest, Illinois - Worth over $100 billion, really!

3.5
Details
Hello out there. I thought my irritation and anger would subside if I tried to calm down but that did not work and my anger is even worse now. Comcast customer service representatives and the young man, Mario, i spoke with at the corporate office really need to take a class in communication and every one at Comcast, from the corporate level down to the customer service level, need to take a class in customer appreciation so that they could try to understand that if Comcast did not have any customers their business would go belly up and shut down! Being told "stop trying to give Comcast the shaft and pay your bill Ms. Ross" is not professional in any way!!!! REALLY, this is the way Comcast customer service talks to one of their customers, me, who is a Comcast "insider". How do they talk to their regular customers? When you charge $200 plus a month for your triple play and, yes my bill is late a lot but I do pay it, and I pay it with the income I receive from social security disability in the amount of approximately $600 per month. I do everything in my power to pay my bill because I enjoy watching television that is more than just 6 or 7 channels that does not even include CBS which is a regular free network channel that I am watching through a digital box and an antenna. Don't get me wrong I am grateful for the digital box because I can see something. Now I talked to Mario at the corporate after being insulted, a number of times, by customer service representatives only to be insulted by Mario. I have explained my situation to this young man and a number of representatives with them showing me no compassion and being told there is nothing that CORPORATE can do to help me out so I thought, maybe, contacting the Better Business Bureau and anyone else I can then maybe someone at the corporate office could do something to help me out. You maybe wondering what is my situation as well as why should Comcast help me out as well as so many other customers who are having issues due to financial hardships in this economy. My situation is in late June i was in a horrific car accident and to help my body heal and stay alive I was put into a medically induced coma. After two and a half months of being in the hospital I was released on September 13, 2014 and came home to my Comcast service disconnected due to non-payment as well as payments that were made using my checking account that had no money in it. The returned checks and their fees jacked my bill up to approximately $1500 thats including $150 deposit to get my service back on. Now I was in a coma so there is no way that I made those payments so how much assistance have I received from Comcast? NONE, thats how much. Not only that but I paid $700 on Monday, September 22, 2014 and it is conveniently not in their system. REALLY COMCAST!!!!!!!!! I keep going back to Comcast because Directv and AT&T are just as bad and if I don't have to talk to anyone at Comcast then everything is fine. Oh did I mention that I came back to Comcast when I moved in October of 2011 and my phone and internet have not worked properly since i came back and my modem has been switched out at least 7 times. Why do I keep coming back? Because I'm an ***!! Comcast, is there anything you can do for me now?..... or do I still have to pay $1500 to a corporation who is a monopoly and worth over $100 billion. I'm sure $1500 is not going to bankrupt you!!!!!!!!!!
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Review
#538354 Review #538354 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$2000
Preferred solution
Service turned back on and a job with comcast to help customer service
Tags
  • Cable companies monopolies

Comcast in Minneapolis, Minnesota - WORST CUSTOMER SERVICE with no solution

1.0
Details
August 29th: I called and spoke to a nice gentleman about downgrading my service and transferring it to my new apartment 15 mintues away. I was put at ease and told that my switch should be a breeze since the person in my new apartment had Comcast that was disconnected the night before, which should make for an easy transition. He threw in free Showtime and HBO for 6 months to give me added value. I was happy after this conversation. Same day: I get to my new apartment, hook everything up and nothing works. I call Comcast and am on hold for 30 mintutes at least 4 different times trying to get a signal to pick up at my apartment. Unfortunately nothing worked, I need to have a tech come out for both internet and cable tv. The soonest they could come out was Sept 3rd between 2:00pm - 4:00pm. Awesome, new home, no internet, no tv, no netflix... looks like a rough Labor day but I'm hopeful. I had to email my boss and make sure I could get the time off since working from home would not be an option without internet. They promised to credit my account for the time without service (but only after I asked). September 3rd: I get home at 2:00pm and by 3:55pm I am getting nervous. I called and the automated system (which I could now recite to you as I have heard it over and over again on the 29th) which stated please press 1 to confirm your appointment. Confirm my appointment? Ummmm no. I spoke to customer service person who notified me that my tech would be there but he was running late. Wow. Now I have take time off of work only for my time to be completely wasted. He shows up at 4:45pm and comes in to hook up my service. He switches my box three times, switches my cable modem and small bedroom box and calls Comcast to get a signal sent to all. I watch your poor service tech on hold for the next 45 minutes. How rude. You even wasted your own employees time. Terrible. He finally left at 6:30. Service was up and running but my brand new cable box was a total downgrade and only works when the remote is aimed the perfect spot. 2:00pm - 6:30pm! Feel free to pay me for the time I lost at work... too bad Comcast doesn't care about wasting their customers or employees time. Terrible. September 17th: I called Comcast to talk about getting more channels because I'm slowly learning that the guy who sold me on a lesser package on the 29th of August, did not learn anything about myself or what I watch as the channels I have are not meeting my needs. I speak to a nice girl who continued to tell me that I could pay $20 more for a better channel assortment. I told her I do not want that, I want to speak to her manager. Mind you, it took my entire 1 hour lunch break talking to her/being on hold waiting for more info/waiting to hear from her manager. I finally tell her that I am on lunch and am not able to take more time for this. She took my number and promised that someone would be calling me back later today. NO ONE CALLED. Now I don't trust you. September 23rd: I called Comcast asking to disconnect my service. I knew I had a money back 30 day guarantee and wanted to take advantage as I'd like to switch to Dish since they have such awesome new customer perks! I called at 5:30 and was transfered to a gal whom I lost patience with quickly. I told her that I was NOT going to pay $20 more to get better channels when for LESS MONEY I could switch to Dish. She said "I'm not going to ask you to do that and if you were listening to me, you would have heard that I am in an elevated call center where she is able to get better deals for me as she knows that I am already aggravated". Why wasn't this done in the first place when I called upset before?!?! Regardless, I apologize and told her I would listen. She gets me a better package that is only going to be $10 more/month and the package should suit my needs. I asked about my free showtime and HBO, she gets them re-activated (ummm why did they disappear). I asked her about my credit from having no cable from Aug 29th - Sept 3rd. She re-credits that (again, why wasn't it there?!?!). I asked her about the credit from the tech showing late. I also asked her about my terrible box. She told me I have a credit at my nearest Comcast location and should be able to get it switched no problem. Great, another inconvenience. I bet when I hook this one up it won't work either and I'll have to schedule a tech. These were all questions I shouldn't need to ask!!! We finish up on the phone and I decide to turn on my tv only to find out that MY CABLE TV AND INTERNET NO LONGER ARE WORKING. I was on the phone with Comcast again until 8:45pm last night. Luckily I finally got a decent person who was able to get everything working after speaking to two that could not. When I On Demand was available at around 10:00, I noticed that I no longer have Showtime. Awesome. September 24th: I come to work and decide that I am DONE dealing with Comcast on the phone and decided to chat instead to ask about my free showtime. Emmanuel tells me that I can call the direct line to Eden Prairie Comcast since they have the code to get it sent to my dvr since he does not. Great. One more phone call to Comcast. I am BEYOND FRUSTRATED. Look at my bill from last month and you will see NO CREDITS OR DISCOUNTS. Technical suppport needs to stop being outsourced. I hate that I know that there is a drastic difference in the knowlege and support given when you call for tech support since it is outsourced and breaking the accent barrier is going to kill your patience to begin with. No more automated systems that repeat the same phrase twice in a row. When you call 1-800-xfinity you get the same phrase twice right away when you call. It makes the customer feel dumb and its a rude waste of time. Why can some customer service people help, send signals, adjust billing... when others are completely incompitent. Total disconnect. Regardless of how awesome that woman was who saved me from disconnecting last night, I want to disconnect simply because I genuinely believe that COMCAST DOES NOT CARE ABOUT THE CUSTOMERS. I would have refunded my money and done WAY more to prove any sort of integrity.
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1 comment
jenfraz
#967150

Terrible customer service no matter the issue. We had to replace our modem and did it online.

Message said "If you login with user and password to this web address, your modem will automatically be ordered." Did that, got the pop-up message that it had been ordered. 2 weeks later we get a nasty phone message that we didn't order our new modem for replacement and we are supposed to do that, I got on the phone and once I got to someone who could speak english enough for me to understand it took 15 minutes to explain the issue and after many repeated "We DID order it, it didn't come and we got a message that says we didn't order it." 2 more weeks, no modem. Called again and this time I had to tell the lady to stop talking about 5 times. She was more interested in trying to upsell me she would listen to the issue.

I had to tell her 3 times to stop talking and listen! I hate having to call there...

Review
#538144 Review #538144 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$500
Preferred solution
Let the company propose a solution
Tags
  • Bad box

If you care about yourself and your family avoid Comcast

1.0
Details
1. Every call or online chat to Comcast staff have the same wording, "don't worry I understand. I will help you." Whether it's technical difficulties or billing difficulties they don't understand and they do not help. I can call back three different times, get three different people and three different solutions that do not work 2. The most recent was a week ago I had a billing issue. I spoke with the technician, I had an online chat with the rep and I had a phone call with a billing supervisor. All three assured me that they would document my account and there would be no further issues.A week later I got an email from Comcast and the problem was not solved, so I got on the online chat. That rep told me that NO ONE had documented anything on my account regarding this billing issue. Why would ALL 3 agents LIE to me? I have a copy of the online chat, so I have exact documentation of exactly what was promised, but in contacting Tom Karinshaks Office, I received an email from his rep totally not answering the issues at all. Tom Karinshak is vice president of customer affairs and the rep in his office is no more capable or solution oriented than their every day representatives. Comcast is the only cable network in my area, so I had no choice but to use them. I cannot believe that the US government allows Comcast to monopolize the cable TV industry. These Comcast people have lied to me time and time again and apparently that is okay with Comcastmanagement.
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2 comments
Anonymous
#874750

That's right. If you can get past the rigorous automated service and actually get to a customer service representative you will find that indeed the calls are scripted.

I have gotten the same exact words every time… Don't worry. I will help you. My only worry has been that the representative does not understand what I'm saying and that the scripted statement reading he will help me is not true.

So, I have stopped calling into Comcast ....it is a waste of time ......they have the worst customer service hands-down. We need more table options available to consumers.

Anonymous
#874752
@Me too

Yes no more cable monopolies please give us options

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Review
#538114 Review #538114 is a subjective opinion of poster.
Reason of review
Poor customer service

Comcast - Worst Company ever

1.7
Details
This has got to be the worst company I have ever had to work with. I am paying for Blast speeds, but the only speed test I get anything close to those speeds on is the dedicated server that Comcast has set up for speed tests. I have had issues with my internet and tv for 3 months, and Comcast refuses to fix it or credit my account. I have been on the phone today over 3 hours. If you ask for a supervisor, you are placed on a endless hold. THE WORST COMPANY EVER. Beware...speeds you are paying for are only guaranteed in their "test" server. In the real world, your out of luck!!!
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Review
#538087 Review #538087 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Comcast in Woodbridge, Virginia - Recurring charges for rental of equipment that I returned to them

5.0
Details
When my service was set up, Comcast installed without my consent or permission a modem for the phone service. I noticed the charge on my first bill, then returned the equipment to them in the UPS box they provided. Every few months, this charge shows up again on my bill, so I have to go through the time-consuming process every time of calling them to say that I don't have the equipment so I'm not paying for it. They make a temporary adjustment to the bill (not enough to cover the costs of the charges or the time I have to spend getting them reversed), only to have the costs reappear a few months later. I'm done with them. They don't have a monopoly anymore so we aren't forced to bend to their corrupt practices any longer.
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Review
#537974 Review #537974 is a subjective opinion of poster.

Comcast in Elmwood Park, Illinois - Promised the world, but then found out it was a lie....

I have had a ridiculous problem with Comcast the past month, not to mention the years of issues prior, here's how it starts: I was wrongfully charged $60 for a tech to come to my home after I called Comcast because my internet kept "timing out". They guy on the phone sent signals to my box and then said he wanted to send a guy out so of course I said ok. NEVER was it mentioned there would be a charge for this. When the guy got there TWO HOURS EARLY and never called ahead, I had to leave work early to let him in. He also said there would be no charge for coming out. I then get a bill in the mail with a $60 charge. 2nd issue, last week I called in because ATT offered me a great package for a lower price, that came with a ton more channels and features (U450 plan). The guy in the Retention Department put me on a plan that's supposed to be cheaper than my current plan and also gives me an HD/DVR box to replace my current HD box, and the option to exchange my 3 digital convertor boxes for HD boxes, all of this at NO additional cost. Yesterday I went to 2 different locations to try and pick up the equipment. The first location on Lawrence and Milwaukee had at least 40 people in line. I waiting 35 minutes and then left, I couldn't take it anymore and there was still 20 people ahead of me due to only 2 windows open. Then the Maywood location had a similar issue and I left. I then called in to ask if they can ship the boxes to me and was told yes they can for a fee of $9.99 (all items shipped for 1 flat fee) which I agreed to. I then get an email confirmation of the change and they charged me $9.99 twice!!!! Then this morning a Comcast tech comes to my door telling me he's there to swap out a box and I refused to let him in. I NEVER made an appointment to have someone come out and I AM NEVER paying $60 for that service. I cannot understand the level of either stupidity or laziness that's within Comcast. I also video recorded the Comcast Tech at my house this morning and not only was he confused as to why he was sent out considering some boxes were mailed to me, but he admits how horrible the customer service is with telling people lies and incorrect information.
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Review
#537689 Review #537689 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
Preferred solution
Deliver product or service ordered