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Comcast - Deceptive Practices, Zero Response

1.7
Details
I am a Comcast customer who has been frustrated by their inept repair guys and the deceptive tactics of their customer service reps. Considering that I have the most expensive package they offer in my area you would think I could get better treatment, but no. The final straw was last week when a rep excitedly told me that all NHL Center Ice games are broadcast in HD on Comcast. This is patently untrue - Comcast only broadcasts one or two games in HD. When I caught him in the lie he switched gears and told me that they can't broadcast many games in HD because the local stations don't have HD. You know, those little bumpkins in markets like Chicago and LA who don't have new technology, but are somehow able to provide HD feeds to Comcast's competitors like Dish. Then he flat-out lied to me about the end date of their pricing promotion. Needless to say, I ended the call. But hey, no problem - Comcast is trying to fix their image so I should be able to get somewhere with their customer satisfaction people, right? WRONG. When I outlined my complaint all I received was a canned non-response telling me how to find station listings (with a link that doesn't work), and that Comcast's lineup strives to please as many customers as possible. Absolutely nothing about my complaint. So, just as I expected, this new PR campaign is simply another shovel load of b.s. to add to their steaming pile. Epic fail, Mr. Smit. Buh-bye, Comcast.
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Review
#542670 Review #542670 is a subjective opinion of poster.
Reason of review
deceptive practices
Preferred solution
Let the company propose a solution
1.8
Details
This is how my phone call to 1-800-Xfinity went yesterday. It’s not verbatim, you can thank me for that later: ME: Hi I have an open ticket that I'm calling to check the status of. COMCAST: Okay, let me verify your information: Shannon Green ***** R***** C***** Lane...
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Review
#542403 Review #542403 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$100
Preferred solution
Credit my account for the 2 $50 charges, make Complete Recovery Corporation STOP contacting me, find the missing cable boxes and modem yourself, bury my cable, fix my other 2 cable boxes, never EVER send another contractor to my house.
Tags
  • security pin
  • cable lines

Comcast - Check Review

A check was sent to Comcast from my banks Bill pay department before the due date I checked on line and called customer service check not received I called my bank they recommend a stop pay which they did I then went on Comcast web site and paid in full on there web site. My next Bill reflected both payments with a credit when I called Comcast they said I was last due and also owed a 30.00 charge for non suffient funds and they put me on a disconnect list. I had asked for a supervisor four days ago a supervisor has not called me yet. I was told to talk to collections their phone is always busy. I will never, never use Comcast again. Do not use them if you have a choice.
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Review
#542126 Review #542126 is a subjective opinion of poster.

Comcast changed my Service Order after i signed

3.0
Details
My Comcast Service Order was modified to remove a DVR discount sometime after I signed it last year. I found out about it 1 year later after my DVR discount was removed and I complained to Comcast and they sent me a scanned image of my Service Order yet they wrote in the discount specifics indicating that the discount was only good for 1 year, after I signed as my copies do not include that text. This is fraud. I contacted Comcast and maybe the local Attorney General. My Comcast Service Order was modified to remove a DVR discount sometime after I signed it last year. I found out about it 1 year later after my DVR discount was removed and I complained to Comcast and they sent me a scanned image of my Service Order yet they wrote in the discount specifics indicating that the discount was only good for 1 year, after I signed as my copies do not include that text.
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Review
#541108 Review #541108 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
Loss
$120
Preferred solution
Full refund

Comcast in Pittsburgh, Pennsylvania - Billing and communication

5.0
Details
the technical service was great...the billing and followup and termination of service was a disaster. i signed up for online billing (more than once) and it still never happened. I tried doing it over the phone with the cust. ser. person (who was very cordial) and even he couldn't make it happen. I tried doing it on line...the end result was i never got a bill. The installer was great. i told him i did not want a bx for tv (only wanted internet) and he said fine. I unexpectedly had to relocate after two months. I cancelled the service and had to drive across town to turn in the router (or whatever the box was). The clerk was rude and asked me where the tv box was....i told her we never had one. she gave me a receipt for the equipment....and a few days later i started getting messages telling me turn in the equipment. i called the number on the message and it was a comcast vendor (not comcast)....couldn't get an answer on the line....after several tries i got thru to to the answering computer....never got to an actual person to tell them i had turned in the equipment. i finally called comcast direct and gave them my receipt number for returning the equipment. tried several times to pay the final bill....couldn't connect to their system (I can connect to everything else I try)....finally tonight I got the bill paid.... Given a choice, I would not use them again.
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Review
#540730 Review #540730 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$1
Preferred solution
fix their problems for future customers

Comcast in Nashville, Tennessee - New modem and stupidity

3.0
Details
This is a true Comcast nightmare story.. Customer service that is the worst, and then, after 2 months, a bright spot out of all the idiots that work there. 6 weeks ago I received a letter stating I was being upgraded to the new dosc3 whatever and I would get a new voice modem. I thought great! Sent in my request.. this is where the *** with comcast has come very close to junking them and going with uverse. I received my modem.. it's a voice modem with WIFI and a router.. Upon learning that I cannot turn off the wifi, it has to be bridged by comcast, as comcast will not let you get into the router part.. Also learned that every time the modem needed to be reset, it would have to be bridged again. I would just use my own router. SO I called them, explained the elec. here, goes out and blinks all the time, That I needed a modem with no wifi.. they said sure..... no problem. I think, all is good.. well a week later, along comes ups with my package, I send back the other one.. open it up and.. ITS THE SAME MODEM. I'm getting pissed now.. recall them.. explain EVERYTHING once again, am assured they will send me the correct one this time.. Hung up, called the retention dept, and explained everything again, they double checked and assured me the order is there and it will be the right one.. I feel confident, got 2 different people looking at it.. I wait.. and wait.. Ups lady arrives.. Big box.. thought, well.. we'll see.. Sent the last one back AGAIN. Opened this box.. now what do you think I got? 2 TWO thats 2 of the wrong modems. Who in there right mind orders or uses 2 effin modems? Doesn't comcast look at their orders? Does not the shipping person look.. I was assured this would be a voice modem with NO wifi. Appears they do not care what the order states, they just go so fast and grab grab grab off a shelf, not reading and ship it out.. SO again.. another contact with comcast.. By now I am HOT.. this has been a month now. Ongoing comcast ***. called comcast explained ONCE AGAIN.. all this.. Am assured again that I will receive a voice modem with no wifi no router.. just a simple *** voice modem. What is so hard to understand about this request?? I wait once again for a week.. ups lady comes again even she is laffing and bad talking comcast. Telling me to get Uverse, it's cheaper, and you get a 200$ gift card. Any way.. I get the box.. small box this time, I really think this is it! Wait, the box is awful light. I send the 2 wrong ones back at the same time. I open the box.. Know why it was so light? It's a *** empty box!!! What the *** is this ***??? Furious now.. I call comcast yet again.. this makes 6 or 7 delivery's of nothing but ***. This is not a company, this is a circus. and a over priced one. I did online chat this time. explained yet again my problem, and let me tell you it's getting harder to do as the story is getting LONG. This person assures me they will get it straightened out.. I said I doubt it, heard that 6 times before. and anyway.. they said it would be shipped. The right one.. hahaha They know nothing about doing something right. ANYWAY, This was Thursday 8/14 The next day I got an email showing where my bill was changed, which just proves whoever I chatted with did SOMETHING, but, I have NOT received an email that says "My equipment has shipped" Thought I would this morning 8/18 Nothing. SO.. now I don't think they even put the order in. I will probably once again call them. But it will be my second to last call. I've had enough of a dysfunctional company. If this is not fixed. all I want is what THEY offered ME free.. an upgrade. I didn't ask for it, nor did I ask for this ***. One voice modem, with no router or wifi.. what is so hard with this? I already have a call into uvers and they are coming today to check me for installation. Not going to commit yet, but having my options open. Going to get the actual prices, what I get for it eq etc. Comcast will have one last chance and frankly thats more then they deserve. What am I asking here? Well a *** voice modem with NO ROUTER or wifi. I mean I didn't ask for the upgrade, I got a letter in the mail saying I was being upgraded. Maybe even a check to see if this was even ordered and being shipped? What else am I asking for? Get this note to the CEO of comcast, ANYONE higher up to show them the incompetence of their employees. I have names of them, dates and ticket numbers to pass along as well. Everyone I talked to should not have a job there. I get an email and call from a woman soumds_esl@cable.comcast.com From get this.. CORPORATE/ I tell her my whole story, she assures me that SHE will send me the right modem. I doubted her and said so.. her exact words were: "I'm from corporate and I will send you the right one" Well guess what??? I got one and it was.. WHAT? THE WRONG ONE AGAIN. This time no shipping label to send back. I called her and emailed her back for a week.. progressively getting more pissed. She has never returned one email or call. A Comcast Corporate ***.. and THIS is what you want if comcast is to get even bigger? Now to tell you about a fantastic guy who works for comcast.. Now.. I went on facebook and found a comcast page, and just posted the words "Comcast sucks." A couple days latere I got a message from a guy who is in Philadelphia, and named Peter. I do not know if he is corporate but his email address is also cable.comcast.com. Well THIS guy needs a raise.. after a week of talking with him he found one of the modems I was looking for. Had it sent here, and is now sending return mail stickers and box as well.. Also, will credit my account for the battery I will have to buy for the thing. When comcast sold me on the telephone part, they guaranteed a battery.. I had explained my elec goes out in the country here all the time.. well the new modems do not come with a battery now. If I knew that was what was to come, I would not have got phone service with them at that time.. switch and bait eh? Also this Pete is crediting my account 100$ for the aggrevation I have went through.. Hows that for support.. This guy needs a raise! Are you LISTENING comcast. This is the sorry sack of *** comcast is now..It will get worse trust me. It will get so bad people will start fighting back. and I for one will join them. Comcast is to big for its britches now. Don't let it get MORE out of control. Their tech help knows nothing.. I've had pixelation on the tv when I use the computer. This has been on going for a month as well. Had a guy here, cut the ends off my cables put new ones on.. called it fixed.. it is NOT fixed yet. But the good part.. he sat in my kitchen waiting on something he had hooked up and talked on his cell phone for 30 min something about his kid and basketball. When he got the reading whatever he wanted, he said see ya, went out in my drive and sat in his truck.. no *** now, for over an hour with the door open so I can hear him.. about his kid and basketball to the same person. Is this more of why comcast charges so much for *** service?? cant wait to go dove hunting and start shooting birds sitting on comcasts cable wire. Un effin happy customer BUT this Pete in Philadelphia needs a RAISE comcast... ONE person went above and beyond to help me.. where 8-10 others could not, and/or would not do. Including this *** Comcast strives to provide outstanding customer service and I appreciate your bringing this matter to my attention. Please contact me at 256-922-6569. Melody S. Executive Customer Relations THIS *** needs fired, or at least a fat lip.
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2 comments
Anonymous
#877654

They gave you $100.00 for your aggrevation what else would you like them to do?

Anonymous
#878128
@Nikki

Well, Nikki, I think that he would like them to do their jobs right the 1st time ... or maybe even the 2nd time instead of the 10th time, over a month later.

I think that he'd like it if they provided competent customer service. You're living proof that you can't fix ***.

If you don't work for Comcast, then you should apply. They'd hire you in a heartbeat and probably put you in a Management position.

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Review
#540259 Review #540259 is a subjective opinion of poster.

Comcast - Service Disconnect Review from Los Angeles, California

I'm So upset with myself for going with Comcast against prior customers failed experience. I find it amazing how you get to speak with an American representative when you setting up service but once you have the first issue your forwarded to someone from across the waters will have a language barrier and that just makes the problem all the more difficult. I have has Comcast since 7/12 each bill I relieved was incorrect leaving me with a $700+ Bill. Service was disconnected despite the 3 times I reached out to them to correct issue. At this point I just need to cancel my service and not go through the extra stress in return I will not anger the reps that are just following the senseless policies that Comcast has the commitment that you all have is simple HORRIBLE CUSTOMER SERVICE And that seems to be offered regularly..
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Review
#540235 Review #540235 is a subjective opinion of poster.

Phone Service Review

Can't get comcast to port my number, they have left my business with no phone for 3 weeks. They are a nightmare. Calling fcc. Tried to port 4 times the 4th time they shut me off. 3 times they said cancel resubmit.sounds like it's time for the lawyer. I can't just lose my business
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Review
#540162 Review #540162 is a subjective opinion of poster.

Comcast in Washington, District Of Columbia - Nightmare Experience with Returned Equipment - Not Even a Customer anymore

We cancelled our Comcast service in June 2014 because of the inability of Comcast to get out internet to work after multiple technician visits and calls to Comcast. Last week, I received a call from a 3rd party called Equipment Recovery Service claiming we did not return all of our Comcast equipment. This is false as we returned our equipment via a UPS mailbox that was mailed to us by Comcast with pre-paid labels. We do not possess any Comcast equipment as we mailed everything in our possession back (2 cable boxes, 1 internet modem and 2 remote controls). I was told by the 3rd party company that only Comcast can resolve this issue of removing the missing equipment from my account. On 9/23 I called and the service rep said Comcast was missing 1 of my cable boxes and that 1 cable box and 1 modem had been returned on different dates (impossible as everything was mailed together in one large box). She said she would send a ticket to the equipment research group and someone would get back to me by 9/29/2014. As no one got back to me by 9/29/2014, I called Comcast again on 9/29/2014 and spoke to another customer service rep in the Silver Spring office. She now claims I am missing 2 items – a cable box and a modem (which is more equipment than noted last week). She also told me this is not a Comcast problem and is a UPS problem. She said she would check with the warehouse and get back to me if someone contacts her. Her supervisor refused to speak with me. I am extremely frustrated at this fraudulent business practice of Comcast. We returned all our equipment and Comcast is claiming we still have equipment, sent my information to a 3rd party equipment collection service, and is unable to answer my questions or help me address the issue when I call.
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1 comment
Anonymous
#877560

Wow! It is like reading my own story!

I cancelled Comcast service in June 2014 (VERY BAD Internet connection), returned all equipment (in Person), even received a notice that Comcast own me a money....Since the refund was not coming, I called Comcast and was informed that I am NOT Going to get the refund, because I did not return one cable box....Person I spoke with, was a very nasty man.....

I am going to write them a letter and copy the refund notice. But I am not very optimistic about the outcome

Review
#539956 Review #539956 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Someone to Contact me and Resolve the Issue

Comcast in Satsuma, Florida - No show for install

5.0
Details
I put my order in for internet on 9/25/14, everything was good and it was a done deal for installation on 9/30/14 in the am. Then on Friday 9/26/14 they called me again trying to sell me cable tv, I told the sales person I want internet only. Then later that day I get another sales call for bundle service's, I again stated I wanted internet only. Then I ask not to be called again until my install! I was told by the first sales rep. my install date was 9/30/14, then I was told after I ask not to be contacted till I was getting service connected, then ask my install date and was told it was Oct. 10/2/2014. I went online since I had received no update via e-mail and no date was shown nothing except I have a Comcast account. Then after talking online and calling three customer service reps I was told my install had been cancelled due to previous issue with some one at the address I requested service. No email no call telling me no install scheduled just a blank! I found out through the third sales rep. I contacted that there was a outstanding balance at the address I requested service at! This company is very poorly run and hires over sea's people in other country's to run customer support. They fail to notify customers off issues and have no idea on how to get their service! I wish Comcast had competition then maybe they would offer some degree of customer service. I regret that I must employ this company to receive internet ! Wallace P. Whitehead
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Review
#539771 Review #539771 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$100
Preferred solution
Deliver product or service ordered