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Comcast - Shoddy communications and poor service with admitted lies.

While staying In Deming NM for 3 months on a contract job we used Comcast as our cable and internet provider, leasing a cable box and internet modem from them. When it came time to move, we scheduled service termination about 3 weeks in advance through their department that handles it. All was well at the time. The local office is only open select days of the week and as it turned out they would not be open between termination date and our leaving date. We needed internet service until the last moment as a lot of our work is done online, so that is why we did not turn the equipment in early. However, the service department said they would send a return box to our forwarding address via UPS so we can return our equipment. All of that worked well, the box was sent and both the modem and cable box was returned. Fast forward a month and I receive a bill. Now, I have already paid the final bill and been told twice that we will be receiving a check for the credit. When I called them about the amount due they said it was a mistake and the billing had not caught up in the computer and that the refund check was on the way. I was annoyed but accepted this as a simple glitch resolved. Fast forward another month and I am now receiving calls from a company saying that they are a collection agency for Comcast and they are trying to recover the cable box that was not returned. When questioned they said they have received the internet modem but not the cable box. I explained that the two were sent in the same box and met with, what could be the equivalent on the phone of what seemed to sound like a blank stare. After a silent pause, they finally spoke and said to call Comcast. I did. In short, Comcast said that they would look for it and I should have a resolution on 4 to 6 weeks. In addition, the refund check will be held until they find the box. I reminded them that the check was on the way a month ago and, they conceded, after being backed in the corner, that I had been lied to. Also they said that the "collection agency" attempting to recover the already returned but lost cable box isn't really a "collection agency" as they lead you to believe. That, when confronted, they admitted it was in not so many words, a scare tactic. It seems that if you are reasonably intelligent, you can make them admit to their shady tactics. I still have no refund check and no resolution. I will afford them a couple of weeks before I call back and speak with an individual higher up the food chain. I feel it obvious, however, compared to my experiences so far, that I am an apex predator and they sit somewhere in the middle. I hope it does not come to this, but, Ketchup seems to make anything taste better.
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ID
#471519 Review #471519 is a subjective opinion of poster.
Location
San Diego, California
Service
Comcast Internet Service
Loss
$75
I guess Comcast has rights on any modem bought and sold through other vendors. I returned their leased modem 2 years ago, purchased a new one from Best buy and was fine for over a year. I received a letter from Comcast this past August saying they were going to...
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1 comment
Josalyn
#778302

Such a long message. You got things straightened out?

.

I had an almost exact situation, but this went on for almost 1 1/2 years. They were charging me for my own moden after I turned in my rented one!

.

I's suggest to ANYONE, to find the local Comcast service center, and go there with your equip/bill. They are friendly people and there to help their customers.

(No I DO NOT work for Comcast).

. I went to the local service center (about 15 miles away), and they did straighten out the situation.

They even went back 3 months of the renatl fee. I blame myself, I should have checked.

ID
#471421 Review #471421 is a subjective opinion of poster.
Location
Denver, Colorado
Service
Comcast Internet Service

Comcast - TECH CALLS AT 5:00PM TELLS ME HE IS ON HIS WAY

AT 7:00 TECH HAS NOT ARRIVED OR CALLED THIS IS hOLLYWOOD TO hOLLYWOOD ? i CALL HIS CELL NO ANSWER, i LEFT A MESSAGE i CALL NUMEROUS COMCAST NUMBERS PUT ON HOLD, HUNG UP ON , OR THIS IS NOT THE RIGHT DEPT. BUT NO ONE CAN LOCATE THE TECH nEXT DAY COMCAST REP CALLS TO RESCHED MY NEW SERVICE, I ASKED WHAT HAPPENED TO THE TECH, TECH NOTES SAY HE WAS AT MY DOOR AND CALLED ME NOT TRUE !! I WAS THERE WAITING AND HE DID NOT CALL ME OR RETURN MY CALL COMCAST REP REFUSED TO ADMIT THE FAULT OF TECH NOT EVEN AN APOLOGY FOR WAITING NEXT INSTALL 5 DAYS AHEAD ON A SUNDAY NO THANKS I SAID WHO WANTS TO LOSE A SUNDAY WAITING FOR A TECH THAT MAY OR MAY NOT SHOW UP
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1 comment
Anonymous
#777090

IMO, usually the techs, unless they think they can get some money on the down low for an illegal hook up of some kind, they don't care what they do.

ID
#470660 Review #470660 is a subjective opinion of poster.
Location
Miami, Florida
Service
Comcast Technical Support

Comcast - Pay your bills

Pay your bills on time or get less equipment and every company does promotions. Promotions=NOT FULL PRICE DUH and if you have bad credit you should pay a deposit. If you go apply for credit and you have a bad history of credit you high risk and equipment isn't cheap. Dont be dumb. Pay your bills and everything will be ok. Most of the time its not your bundle that is costing you so much just your additional equipment or upgraded services and realistically if you dont like the way it is there are other companies. Nobody likes paying bills but that's part of being a adult everything costs money and nothing good is cheap.
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2 comments
Anonymous
#777091

hahaha...comcast employee chimes in with true feelings,eh?

:zzz

Adilee
#771345

At least most of there products are non contractual so you can change them be happy about that no other cable or internet provider offers that

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ID
#469973 Review #469973 is a subjective opinion of poster.
Service
Comcast Bundle

Comcast - Promises , but lies

Since 12/23, a fiasco. Ordered internet,then lost TV service. Switched from Verizon on telephone. Had no phone service since 12/23 I keep calling and get passed around. Was told number could be transferred immediately. They finally gave a temporary number. Now that has gone..they promise to call you at certain time and do not do so. I don't think they are very competent. I have wasted more time and so aggravated over this.no one can call us. If they do, they get a message that phone is out of service. This is very embarrassing plus the calls we are missing
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ID
#469878 Review #469878 is a subjective opinion of poster.
Location
Lockport, New York
Dad died 3 years ago. Mom did not change service to her name. She just died. Comcast wants the death certificate for Dad... wont terminate service without it. called 14 times, got through the call routing just to have the calls abruptly end. wonder if I was adding...
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11 comments
Anonymous
#827194

How do you turn off Comcast service due to the death of the customer?????

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ID
#469750 Review #469750 is a subjective opinion of poster.
Location
New Kensington, Pennsylvania
Loss
$100

Comcast guy name shelton fix Ill cable wire hes said cruel evil words like *** dumb

I told i need my wire because i have a extra tv in my room so hes says u dont know what are u talking about so i said yes i do so he talked about my racesaying u not spanish u are not that smart and u crack your head im not perfect saying hes far from perfect thats hes knows what hes doing that i dont hes saying hesbeen license for 10 yrs so i said well okay hes saying really mean things about my mother hes call me on the phone saying he can fix.anything the world and also said im a crazy psycho ***
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ID
#469685 Review #469685 is a subjective opinion of poster.
Location
Tooele, Utah
I contacted Comcast to dispute a charge on my bill. The dispute was caused by receiving a service call charge of $60 although no one had ever told me the policy concerning billing. The service technician who came to my home, Donald Harrisken, informed me that the...
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4 comments
Anonymous
#1026896

Comcast XFinity! How may we *** you today?

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ID
#469421 Review #469421 is a subjective opinion of poster.
Location
Chicago, Illinois
Service
Comcast Internet Service
Loss
$60

Comcast - Just Plain Horrible!

Currently stationed at Fort Campbell, when we moved on post I went to set up services with Comcast.. huge mistake by the way the wouldn't allow it I stood there for 2 hours and papers from housing proving we were the new residents because the old residents never turned their services off then we were quoted 89$ a month for 12 months . Well at 6 months we were paying our full price of what out package would have been after the 12th month UGh!The channels cut in and out during your TV show. :( you get 20 regular channels and the same 20 channels in HD and the charge out the *** for that.. we even lowered our Internet to snail speed and the monthly amount it's more than I pay for food every 2 weeks.. The customer service Is more than terrible. It sucks.
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ID
#469126 Review #469126 is a subjective opinion of poster.
Location
Chicago, Illinois
Service
Comcast Internet Service

Comcast - Watching tv online, Grimm, goes to dead air

When watching T. V. online, for example, Grimm, it cuts to an Ad, which is bad enough, but then there is dead air! The Ad never plays and you never get returned to your show. I pay over $200/mo and am supposed to have telephone service but they never got it working. I hate Comcast; I would switch if there were any other choice. Maybe we could get AT&T in our area. Hate Comcast hate the lack of service that never got my telephone working, hate the dead air they give me, hate the amount i pay per month, hate Comcast.
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ID
#468729 Review #468729 is a subjective opinion of poster.
Location
Aurora, Illinois
Loss
$200

Comcast - Worse service!!!!!!

I moved in in May. Comcast is the only service in my area. I was with Direct tv for 7 year never had problem like Comcast has given me!!!! Since May there's been a TV if not both with something going wrong. From no DVR to no channels to now our internet kicking you off every other hour and so much more. Then when you call they put you on hold for ever. I pay close to $200 a month and this is the service I'm stuck with. I even had a employee argue with me over them being the best!!! Comcast is a joke and they don't care about there customers or the service as long as they get paid!!!
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ID
#468420 Review #468420 is a subjective opinion of poster.
Location
Plainfield, New Jersey
Service
Comcast Tv Service

Comcast - Disconnecting Service

To begin, Comcast is the only cable provider in The Villages, Florida (cable. There is satellite service.) I called at the end of November to have all of my services discontinued December 13. The girl told me that they do not schedule disconnects that far out because they have to have someone come by and pick up the DVR, remote, etc. But she assured me that she "would make a note" in their system to ensure that I was not charged. I explained to her that this was a move and I was not interested in any further sales pitch. A box was sent to my home to send back equipment via UPS. It was too small, so I called and reminded them I was discontinuing service and they send me a bigger box. I packed up everything and UPS picked it up - December 13. Today, January 2nd, I receive a bill for the full amount, my service is still on and they have no record of receiving my equipment. I have been on the phone with these idiots for 4 hours. They give you the option to get a call back rather than hold. I have done that 3 times and each time they disconnect me. I have been required to call several different numbers - 866-263-0670, 800-266-2278 (both which transfer you to India). If you attempt to call the office in your area, they transfer you to India. I have tried chatting with India while on hold with India and, Yameesh provides me with scripted responses. Finally after 15 minutes on hold, Rocky (which I am sure is Rahki) at 800-934-6489 gets on the line and still doesn't understand. So, I am back on hold. Idiots.
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ID
#468208 Review #468208 is a subjective opinion of poster.
Location
Tangent, Oregon

Comcast - Bait and switch , and price changing monthly !!

they promise you a price then charge you another and then every month change your bill !! each month My bill has been higher !!! and they gave me discounts they said for 6 months but removed them with out telling me after one !! Plus lied and the price of my bill and service at the time of hook up and till my 30 money time was up !! they do this all the time so please watch your bill !! this is why I left them one time before I should have never went back !! this time I will be going to the Better Business Bureau because I have the rep on record saying they did it to me !! Plus the paper work to show it ! AT&T is so much better i should have never left them !!!
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ID
#468164 Review #468164 is a subjective opinion of poster.

Comcast - When you cancel service.

Comcast and the other companies like it have a monopoly in the areas they work in. I don't see how this is right/legal. I canceled my service with Comcast and had an $80 credit on my account, even though I only paid $60 a month for my services! I now have to wait 30 days for them to process my credit and send me a check. So they make us over pay for a service and when we cancel they make us wait 30 days to issue us a credit. Great policy for Comcast. Bad Customer service and policy for the people they are gouging.
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1 comment
Josalyn
#778305

Waited 30 days to receive credit is common for companies. Some have 60 or 90 days.

This is because they make millions of of all the combined credits/refunds. Yes, they make $ making us wait for our money!

ID
#468149 Review #468149 is a subjective opinion of poster.
Location
Lowell, Massachusetts
Product
Comcast Account

Comcast - Terrible Customer Service

We are Canadians who have a residence in North Port Florida, we arrived Dec. 3rd 2013 , and used our Canadian cell phone to activate our Comcast TV, Internet and Phone services. The TV and Internet services were up and running quickly , but our phone was a different matter. It took 2 weeks to get our house phone to work, and about $250 in roaming charges on our cell phone to get the home phone operational. We are now getting many calls from fax machines , as Comcast assigned our number to someone else's fax number . We wasted not only the money but our time with a constant run around with customer service , we feel Comcast should credit us . We are very disappointed
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1 comment
Anonymous
#796363

THANK YOU. We have received calls from fax machines for literally 12 years now as they gave us the (still listed) fax number from a tool and die company. I wonder how many faxes have gone unanswered in that amount of time?

ID
#467787 Review #467787 is a subjective opinion of poster.
Location
Dallas, Texas
Service
Comcast Internet Service