Show reviews that mention
service customer service customer phone internet cable bill problem people account
Filter review

Comcast - NO REGARD FOR CUSTOMER!

I'm a 63 year old business owner, and have delt with many vendors over the years, but I have never been subjected to such horrific customer service as Comcast. I have a lot of patience, but I felt compelled to vent somewhere. Number one rule in business: "Do what you say you are going to do, when you say you are going do it." We customers keep you in business, but I guess when you have a monopoly you just don't care. Comcast is one of those companies so focused on profit, you need to call a "call center" in another country. We could use jobs here in America.
View full review
ID
#478315 Review #478315 is a subjective opinion of poster.
Location
Naples, Florida

Comcast/Tv guide channel

I as a senior citizen am really upset over the latest stunt Comcast has pulled on it's customers. Here in Peoria, Il. Comcast has the monopoly over the airwaves. The first bone head move was to come out with the "black box" or digital adapter which you must have to recieve the Comcast signal on your set.It cost the customer 2.99 a month and you must also use your electricity to run it. The latest stunt was to eliminate the tv guide channel! Now , Comcast claims it is not their fault, however there are options. 1, you can use your smart phone to access the guide the problem with this is who wants to spend that kind of time looking up what is on the television? How many of us old people have those phones that talk to you? 2, you can use your computer to look at the line up however same deal as problem number one with the added problem that they tell you straight up they use cookies for this! I am sorry but the only cookies I like are the ones that go with a cold glass of milk, 3, You may of course subscribe to Comcast and for $5.00 dollars a month, you can get a paper guide. 4, when you call Comcast 98% of the time, you get someone from a 3rd world country that talks to fast and with broken English! This of course is the way to go for most of us older people. My question and chief complaint is where does it end? Comcast constantly changes their channel packages to get the most money out of customers and with all the economic trouble and limited income, I am now forced into looking at getting "ROKU" boxes. I believe there is a better solution and challenge The great Comcast machine to do the right thing. I also have had 4 lengthy outages since I have complained. Is this retrobution? I will not stay with them much longer. Like I said, "where does it end"
View full review
6 comments
Mateus
#797944

You're welcome! I'm curious though, why do you want a stranger kissing any part of your body regardless of where it is?

I'm assuming you want me to put my lips on your rear end??

What a weirdo! And no, I don't work for Comcast.....

Anonymous
#797908

Dear Mr. skunk, thanks to you I have read many books.

Thank you for the wisdom. Now I have something better to do and that is to read your helpful thoughts and respond the same way. And to look forward every day to reading such helpful responses. So once again kiss the lower end of my food tube and hope you enjoy working for comcast LMAO!

Good day Mr. skunk.

Mateus
#793649

Again...maybe you should read a book?

Mateus
#787722

Maybe you should just read a book?

Anonymous
#793641
@Mateus

Maybe you should get some respect for the older people. You will get there someday and I hope someone will listen when you have no where to turn smart ***. :(

Anonymous
#829702
@PissedConsumer793641

Skunt cant read she has a special ed teacher reading and writing the reply's.

Shes in an institution for the extremely warped .

View more comments (5)
ID
#476724 Review #476724 is a subjective opinion of poster.
Location
Chicago, Illinois

Comcast - No Customer Service

Comcast doesn't know the meaning of customer service. You either have to be an abject masochist or totally insane to ever order their service. After one month of trying to get hooked up I finally said forget it. you can't reach a real person and if you do they are worthless. You just have to repeat the same story again and bottom line someone will be out in three days. it's always three days. i tried to get my phones working for one month. tried calling, tried e-mails to the VPs office. nothing but platitudes and no resolution to my problem. the last guy to show up, after three days told me that he was not authorized and not trained to work on the telephone hook up. Furthermore he admitted that only AT&T knew phones and that Comcast out to lunch when it came to phone service and that Comcast was only a cable company. I'd had it. I called AT&T and they came out and installed the whole U-verse package in two days, one day before Comcast was going to come out for the fourth time to try and fix my phones. AT&T not only installed everything correctly but the tech saidf he would call me back that evening to make sure everything was working ok. He said that if there was any problems he'd be back that night to fix them. Note: Comcast came out and left and then the service didn't work. Absolutely no follow up and if you called then three days. Bottom line you don't want Comcast. They are the worst possible service providers. They are an absolute nightmare that you wouldn't wish on your worst enemy.
View full review
2 comments
Anonymous
#784296

I am so frustrated with Comcast. We have phone, internet and cable services.

Nothing has worked consistently since I moved in three months ago. I've spent literally hours on the phone with representatives trying to "talk" me through a problem over the phone only to be transferred to another department where we get to start all over again verifying all of the account information. When I finally do get a technician out they tend to be polite but I find they are not qualified to handle the problem, not certified to fix the weak signal to the house, and simply want to leave as quickly as possible to finish their day. Many of the agents I've spoken to on the phone can not deviate from a script and are completely clueless.

It has been a complete waste of time scheduling service calls.

A woman named Shirleesha actually seemed to really enjoy being of ZERO help and she refused to let me talk to anyone else finally pushing me over the edge. Bottom line, avoid Comcast/Xfinity!

Anonymous
#801811
@PissedConsumer784296

I completely understand your frustration!!! She refused because there's no body else to talk to.

Supervisors are always in meetings or not available.

Yeah, right! What a joke of a company.

View more comments (1)
ID
#474891 Review #474891 is a subjective opinion of poster.
Location
Palo Alto, California
Loss
$960

Comcast - Horrible supervisor

My DVR would not work, so I called tech support to send a signal to hopefully get my movies I had saved on the DVR. When it did not work, I asked tech support how long the DVR's last. He did not know, so I asked to speak with a supervisor. I asked Paul the supervisor on Sunday Jan 26, 2014 at 8:25 pm central time (I hope conversation was TAPED) and when I asked Paul how long the DVR's last....his comment was "Do I know when a person is going to die?" REALLY???? you would compare a human to an electronic device?????????? What an ***.....I have never had such disrespect from a supervisor!!!!!!!!!!!!! He should be fired!!!
View full review
3 comments
Anonymous
#788022

So because they couldn't tell you exactly when DVRs stop working you get butthurt? Why was this escalated to a manager exactly?

Anonymous
#788020

You really know nothing about anything if you expect a concrete answer to when a device will die. There can be many reasons that a piece of equipment fails to work properly.

The hard drive may have become corrupt, parts overheat(especially since most people put their set top boxes in enclosed spaces, leading to heat becoming trapped), or software glitches. Electronic devices, like people, can die of many different complications.

I would say that his rhetorical question was apt for the situation. Grow up.

Anonymous
#786881

The best description of xfinity is " a pig with lip stick"......it's still comcast :p

View more comments (2)
ID
#474824 Review #474824 is a subjective opinion of poster.
Location
Chicago, Illinois

We all know Comcast customer service is bad, but...

Contacted Comcast to add a land line to my existing internet service. The tech arrived an hour early and talked me out of it!! Stating I would have to remove my current home security system and have the service replaced my XFinity Home Protection. Reasoning that if I lost power the Comcast system would not function as intended with my current system. Why would they offer an incompatible phone service? and... I wonder why he was an hour early? It amazes me this company is still in business, I never seen worse practices. It appears not only are they uninterested in keeping current customers, but they don't "really" want new ones either. Not really a complaint but very odd indeed. I guess another provider in the area would be better anyway.
View full review
1 comment
Anonymous
#790123

He could havevlied instead..installed the line and left you with a mess...he also coyld have been a no show....i am sure he would have come back if you did not want him there early. Maybe the next tech will lie and leave you with more problems so you can be happy

ID
#474717 Review #474717 is a subjective opinion of poster.
Location
Richmond, Virginia

Comcast - Harassing me claiming debt through Credit Protection Assocation L P

I have been repeatedly contacted by mail by a debt collecting company hired by comcast called Credit Protection Assocation L P.They have claimed that I had a previous comcast bussiness account that was closed before an year, and I owe them $315 for unreturned equipment. I called comcast customer care team numerous time to resolve this matter, each time Comcast saying me that I dont have any debt!!.The last time the comcast support even gave me a confirmation code that I dont have any debt.. But, still i am getting these mails.i wonder how can they do such mistakes and pass on such informations to the debt collecting companies.
View full review
ID
#474342 Review #474342 is a subjective opinion of poster.
Location
Troy, Michigan
Service
Comcast Customer Care
Loss
$315

Comcast - The representative was rude.

I had sent him an email, he asked for my address and never got back to me. Finally he called and asked for my SSN, and credit card number. I only said that I wasn't feeling comfortable saying it over the phone, and I would prefer to provide the information to the person who comes to set up the system. His tone was rude and harsh. He was kind of bullying me. I finally gave my SSN and CC information over the phone, about which I still feel uncomfortable. If I had a choice, I would stay with RCN, these guys are nice, and professional. But my building only accepts comcast. After he got all my personal information, he said he would get back to me - again didn't mention a time - and still I haven't heard from him. I will talk again to the manager and if I have any choice, I will not stay with comcast. I am not going to pay somebody to be rude to me. If he hates people, he shouldn't work with people. I wish you would invest on training your employees on how to talk to customers. People have a choice, they can just choose another service. I am very disappointed, and pissed off that I have to get comcast.
View full review
4 comments
Anonymous
#792893

I've setup 4 comcast accounts in the last 12 years and I'm sorry to tell you this but they never ask for a credit card number. I think he never got back to you because he used that info to book an all expense paid by you vacation.

I'd keep an eye on your credit report if I were you. You should never give your personal info to someone who calls you.

Ask for their extension and call them back on their listed business number. If they can't or unwilling to give it to you report them to the police.

Anonymous
#790125

Oh my goodness they want proof of who you are to put in a secure system tather than tell a technician who will write it on paper and can pass the information along to others or drop it or throw it away in a public place to be stolen...shame on comcast for keeping your information secure...the phone reps will never have access to that unless they write it down...then the call is documented and the workers information is easy to find and he or she can be found...shame on them for not allowing you to give private information to someone in a comcast uniform....where do u live...i will come over with a fake comcast id and uniform so i can get your credit card number an ssn...i could use some extra money

Anonymous
#788024

Mike is entirely right! If you don't like giving out SSN and credit card number to start services you can always just use an antenna!

How rude of them to ask for your SSN and credit card info. Total horrible customer service! They're supposed to believe us when we tell them that we have good credit and pay our bills on time!

Unacceptable!

On the other hand, I've been watching nothing but public service announcements via my antenna and haven't looked back.

Courtnie
#782241

You don't say if you already have a Comcast account. If you are trying to set one up, you definitely need to provide your info.

I have never heard of handling that through the service person.

You DO have a choice - don't get anything. Use an antenna or pay for city-wide wireless broadband if you just need internet.

View more comments (3)
ID
#474327 Review #474327 is a subjective opinion of poster.

Comcast - Fraudulent sales pratices

Comcast sales reps often create fake sales accounts to make commissions many consumers have items on their credit reports because of this practice and many existing subject to greedy sales reps and management who want commissions and praise for great sales ,who will add services to account without authorization.Comcast employees make commission on almost all products they sell and Management is always willing to turn a blind eye and deaf ear to any knowledge to the unethical practices that have become the norm at Comcast. Most people are unaware that by giving their address and phone number makes them easy pickings for Comcast employees
View full review
ID
#474105 Review #474105 is a subjective opinion of poster.
Location
Newark, Delaware
Product
Comcast Account

Comcast - High pressure sales guys lied to promote service

Early this year a couple of high pressure sales guys came to my house selling a system that they promised would save me $30.00 a month with no change to my equipment. They said they would supply a SD TV receiver that I did not have to use if I did not want to. They actually told me I would only pay $49.95 compared to my regular $76.95 that I pay. They deliberately neglected to to me about regulatory fees that actually bring the price up-to what I pay now, however I was able to get them to admit that such fees would be added to the $49.95. I foolishly signed up for their system. They came on a Saturday to set everything up. It turned out that they changed the Modem/Router which they had previously told me would not happen & I was upset about, but I let them set it all up anyway. It took 3 hours for them to set everything up, which is way longer than I have ever taken to do it when I do it myself, so I do not think they are very experienced in the process. Once they left I noticed that the Internet was sluggish & Voip was choppy. I left the system alone for a week or so, thinking that it would settle down, which it did not. So a few days ago I put my old modem & router back, everything works really well again. A couple of days ago I returned the equipment to a Comcast Office, they put my billing back to how it was before my nightmare began. I am still trying to understand why Comcast is involved in this type of high pressure selling, it seems so counter productive, anyone with any sense is just going to switch back to whatever system they had before. My neighbor had an even worse experience/narrow escape. He was told that his bill would be $120.00 for a particular plan. One day while he was at work a Comcast engineer arrived to install the system even though he had not signed any contract. Fortunately he was able to straiten it all out, but he found that the system the guys were forcing onto him would have cost $160.00 a month, not the $120.00 he was promised, as he only pays $130.00 at the moment it did not make any sense for him to change. I hope that Comcast will stop these high pressure tactics to stop their reputation plummeting to even greater depths! Telling lies to customers is not helping Comcasts reputation. I intend to check with other neighbours to see the extent of this fraud.
View full review
ID
#473814 Review #473814 is a subjective opinion of poster.
Location
San Francisco, California
Service
Comcast Internet Plan
Loss
$10

Comcast messed up our move from one state to another.

We moved from Colorado to Tennessee and used the Comcast relocation service. The promise was that we would be connected before we unpacked. It is not 2 1/2 months after we moved in and there are still problems with the account. There were so many issues that I created a website dedicated to the problem (www.comcastdoesntcare.com). In essence, Comcast did not deliver on the promise; we still have some incorrect equipment, we don't know if our bill is correct (were the proper credits applied) and we have no way to talk with a single person at Comcast to review our problems and the status of our account.
View full review
1 comment
Anonymous
#787981

Comcast doesn't care and neither do we.

ID
#473702 Review #473702 is a subjective opinion of poster.
Location
Nashville, Tennessee
Product
Comcast Account

Comcast - You name it, it has happened

RUN FOR YOUR LIFE AND DO NOT DO BUSINESS WITH THIS COMPANY! Originally I went into the local store to sign up for cable with DVR service and wireless internet services. Found out very quickly I did not have wireless internet services or DVR service. Went back to the store. Funny the woman who sold me who is a great sales person turns out to suck at customer service. Rude and no help. She did switch out my box to get wireless access. Get home and set up. So now I have wireless internet which has been password protected and not with a password I selected. Guess what local store can't help you with password help. So I am calling the customer service line, WHAT A NIGHTMARE!!! I have tried at least four times to get to someone who could help me. First, off shore employees who are not understandable, then transferred, on hold, transferred again, on hold....Each time I have spent at least an hour and still do not know what my wireless internet password is. Furious I call customer service drop coverage to basic services and no DVR. My bill has increased significantly??? Then I get a mailing saying OOPS we haven't been charging you for DVR an your bll will increase. After a live chat I finally get in and have a message that there is an outage in my area. Funny I am on their website and watching cable TV, no outage. Buyer beware! If you want to pay an increasing amount each month, pay for services you can't access and never want to talk to someone for help this may be your company. Otherwise, I suggestyou do as I am doing next, contacting DISH Network and telling Comcast to shove it.
View full review
ID
#473078 Review #473078 is a subjective opinion of poster.
Location
New Albany, Indiana

COMCAST - Worst possible Customer Service there is out there!

I've requested a tech to come out and wire a new outlet and put an HD DVR. What *** that has been! The DVR the tech installed didn't work after only a few hours of being on. I go to their service center to change it only for the retard at the service center to activate the new box that he handed to me on another account. It has taken 2 whole weeks, HOURS on the phone and chat to be able to get a box that actually works. I finally get a new DVR yesterday that works (Let's see for how long because ALL of their devices are faulty and have to be changed at least 4 times a year) Low and behold, the bill posts today and all the additional charges that I was sworn over and over again by SEVERAL of the representatives and supervisors that I spoke to all show up on my bill which is now 2x what I normally pay. I have written a letter to the President in full detail explaining the horrible service that I have received. If they do not correct this matter promptly, I will file a complaint with the BBB and cancel me services. If they attempt to collect these false charges, I will be forced to explain this situation to an attorney. I'm that freaking PISSED!
View full review
ID
#472740 Review #472740 is a subjective opinion of poster.
Location
Miami, Florida
Product
Comcast Account
Loss
$100
I OWN A COMPUTER CONSULTING COMPANY AND GIVE SAN RAFAEL BUSINESS COMCAST CLOST TO 100 CLIENTS A YEAR. THEY ARE A TERRIBLE COMPANY TO DEAL WITH, BUT THEIR SPEEDS AND PRICING CAN'T BE TOUCHED - I DO ALL THIS FOR FREE. BUT AFTER BEING LIED TO AGAIN AND AGAIN I MUST...
View full review
2 comments
Anonymous
#945196

bootseythecat 17 hours ago wSavannah, Georgia

I very upset consumer of Comcast regarding the bill for $288 in which my husband & I have been

calling since 2/7 - 2/11/15 still not resolved been going up for months. everytime we call get put

on hold many times.

talk to many people and they laugh at us or say they cant do anything. now

they want to hook us into a contract reduced to $188 without the major movie channels. What kind

of deal is that? I will not recommended to all my friends and family to get this cable no matter what.

Finally we spoke to a "Brad" at Comcast say he is incharge do not need a supervisor to talk to us he laughed at us, then told us to speak to someone else and hung up...

View more comments
ID
#472519 Review #472519 is a subjective opinion of poster.
Location
Mill Valley, California
I sent the following to Comcast Vice-President Tom Karinshak: I called your customer service department on January 1, 2014 to request two things: (1) dropping tv from my account to lower my monthly bill, retaining only internet service; and (2) requesting an updated...
View full review
1 comment
Courtnie
#777134

I thought you said it was resolved.

ID
#472330 Review #472330 is a subjective opinion of poster.
Service
Comcast Internet Service

Comcast - False ads and prices

This cable company say one thing on they tv and ones you get the service your bill is not for the special you suppose to have your go up a little high they keep tacting on different change on your bill change everymonth you try to tell them what you can pay oh no they don't want to here that and when you call they never wrong and supervisors take while to call you back and you still paying for service and service not on at all they don't work with you at all it his false ad and prices and people who have the same service pay different price why do people with same service pay different price don't get this cable company they not right at all they words don't mean nothing at all
View full review
2 comments
Anonymous
#777092

two things:

1) punctuation!! use it!!

2) you are obviously black, so who cares.

Anonymous
#782358
@PissedConsumer777092

Wow! I agree that i couldn't understand anything that they wrote either but what really irked me was your racism.

Really you need to see a psychologist and figure out where all that hate came from maybe your dad raped you and now your taking it out on others. So then deal with that, and don’t try and bring other people down just because your butt hurt and can spell.

View more comments (1)
ID
#472205 Review #472205 is a subjective opinion of poster.
Location
Springfield, Florida
Service
Comcast Tv Service