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Resolved: COMCAST IS THE WORST :'( AFTER YOU CANCELLED BILLS CONTINUE COMING

1.0
Details
I HAD THE WORST EXPERIENCE WITH THIS COMPANY. seriously they should stop serving people. They overcharged, hey change your services, offer you a nice package for an affordable price, the surprise: it doubled up for x and y reason. Customer service is not polite, signal is bad, WI-FI is slow, the channel line-up sucks!!! After 4 months of being overbilledm and had a TERRIBLE SERVICE I got to disconnected from COMCAST (I had to bring the router to their store, it was back in July) I aged in those four months believe me. On September I received a new bill from these f****s, they continue charging me with no reason. Because thy bill you one month in advance so there is no way to own them money lol. When I got disconnected I had actually balance in my favor. But if comcast could take you eyes, it would!! Called several times to solve it. It was supposed to be solved, but guess what I am in collection center now. REALLY? Now I can't get anyone to help me because they say I need to solve with them, that comcast has nothing to do with it :( COMSCAST is the worst BS!!!
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Review
#545847 Review #545847 is a subjective opinion of poster.
Cons
  • But after 3 months
  • I had to disconnected
  • Nightmare is not over
Reason of review
Problems with payment
Loss
$100

Comcast - Hung up on, Lied to, Damage to Apartment, and Internet still dosn't work

1.0
Details
Having service through comcast has the point of me breaking down in anger. It took me a month to finally receive service when I first obtained it this summer 2014. When I first contacted comcast about obtaining their internet service I was told that they have serviced my apartment for over 20 years (LIE). The technicians that came out twice before my internet was actually installed told me they needed to drill holes in my wall because they couldn't find a signal which I told them was obviously wrong since a previous tenant had internet for 3 and half years! When the third technician came out (after multiple calls) he set up the internet, but I have had extreme problems ever since with the service quality. I have been to the local comcast service location to obtain new wires after troubleshooting myself through multiple bad wires connecting my equipment (Modem and Cable TV Box) and still have issues with signals and reliability. My internet connection cuts out randomly every 5 to 10 minutes EVERYDAY probably due to line failures and a weak signal. Since my installation a couple of months ago the service is still poor and the customer service even worse. Firstly. every time I call comcast to resolve a technical issue or I always am transferred to multiple representatives. It is so ineffective to speak with 3-10 people on service calls just to resolve a technical problem or billing problem. When my first bill arrived I noticed that they transfer all set up costs to the consumer (which is terribly expensive at over $100), they also charged me for equipment I do not own including a modem (I have my own modem that works perfectly. It took me days and hours on the phone to resolve this simple charge to my account as I was transferred or told someone would contact me back (LIE). Finally after resolving my billing question I still have had poor internet service and call comcast very often to go through troubleshooting. When it seems like my internet is working I hang up not knowing what to expect when my internet shuts off 5 minutes after every phone call. I have been on multiple phone calls with representatives an supervisors which all have shrugged me off. On my feedback for customer service calls I don't want to rate a particular person as bad to affect their job performance record, because I believe the whole ocmpany and culture of comcast is terrible (Which there is no option to select of course). I have had 2 technicians come out to my home in the past week. I spend alot of time explaining my problems (Which no technician has access to so you have to tell each technician that comes out all your problems) with comcast internet. After explaining my problems the technicians usually replace multiple components of the wiring or splitters. Recently, they called the situation a "bad pre-wire" which obviously tells me that the service was set up wrong and not fixed with the plethera of technicians out to my home. To my knowledge, I have had the line replaced from my basement to feed replaced, all splitters have been replaced, transmitters have been replaced, but the wiring in the wall to the cable feed has not been replaced and could have on the last technician visit. The technician pulled the wire out of the wall and obviously damaged it as the sheathing came off and it was bent. He was unable to install a new wire for some unknown purpose and had a difficult time getting the cable out of the wall. To get the cable out of the wall he literally used plyers and a wrench to break open my wall (all the material is still on the floor) and get the wire out. He asked if he could drill more holes, but I obviously said no after all the damaged he caused to my property. I had to ask him to contact his supervisor about damage claims because he did not know and would not have told me he damaged my wall unless I checked. I was promised to recieve a call from the field supervisor(Which I HEARD ON THE PHONE DURING MY APPOINTMENT) and have no received it yet. I called last night to get this matter fixed once and for all and was very happy with whom I spoke to. It seemed like everything was going to be resolved this morning at 8am. Well here I am at 9:12 with no internet service...no one showed up. I checked my computer at 8:20 this morning and found out someone I hadnt even spoken to had scheduled the appointment for tomorrow at 8am. I still have damage done to my wall and the chunks and particles of drywall all over my floor. This morning when I called the customer service line I spoke with 2 representatives. The first representative HUNG UP ON ME when I asked to be transferred to her supervisor. I called back and spoke to another gentleman who did transfer me to a supervisor. As always the supervisors to the call center are abrupt, rude, and can't wait to get you off the phone. I expained this whole ordeal with the manager and he proceeded to try to prove me wrong on my appointment time and insist I had never been lied to. The last I heard is that a field supervisor will call me about making an appointment (Like I am supposed to be believe that with everything that has happened to me) Having comcast service feels like having another full time job just trying to receive the service I was garunteed when I sign up. I am constantly spending hours on the phone, taking time off from work for technician visits, and talking with disgruntled employees. I have never seen a happy technician come to my home...when I speak of my problems they say "Sounds about right" or "That's comcast". I haven't received any reparations for any of my complaints or problems. Representatives have a habit of telling me that "they will speak to the billing department about offering a credit for my service" or "If our technician dosn't come out you will receive 1 free month of a premium channel". I HAVE SEEN NOTHING. I PAY THE SAME RATE FOR THE POOREST QUALITY INTERNET I HAVE EVER HAD AND RECEIVE EVEN POORER SERVICE. I am ashamed to call myself a comcast customer.
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1 comment
Anonymous
#884012

Why don't you just cancel?

Review
#545474 Review #545474 is a subjective opinion of poster.
Reason of review
Poor customer service

Comcast - Disconnect my service ! Without even calling me

It's seems that the customer service needs a lesson on customer service I'm a Seasonal client ! I called to have my service turned back on. And instead of turning my services on they disconnect the account ! Then to find out the router I had was no longer supportive by comcast. I went to the local store. This was the worst nightmare. No one knew what to do. I worked with Patti Negrich. Who advised me that she would work on this and call me back it's been 5 days. No news from Patti. I really don't j Know how this girl sleep at nite she really needs to be fired
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Review
#544952 Review #544952 is a subjective opinion of poster.
Reason of review
Poor customer service

Comcast is absolutely HORRIBLE!

1.0
Details
I haven't got the energy after a combined 4 hours on phone and at office to type the detailed scathing review that they deserve. The customer service representatives are very nice but do not have the ability to solve simple problems. They are like the sweet under paid angels working for the DEVIL. When you go to the office in person the customer service person is behind bullet prof glass and has the same power to affect solutions to simple problems as their Asian counterparts; Bubcas! If any one with any power to solve problems is reading this please provide a competitive service with a competitive price! About to lose me as customer!
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Review
#544553 Review #544553 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$500
Preferred solution
Deliver product or service ordered

Comcast - Constantly over billed

2.3
Details
while under investigation for an over billing issue, I need help making a payment arrangement. each time i call in im on hold for at least a half hour and cannot get anyone to help me. I tried to make an arrangement yesterday by paying another 100.00 (paid 120.00 last week) toward my bill that is under investigation for over billing. I was told that I already had a payment arrangement, but I only said I would call in with an arrangement on october 8th, I did not know how much I would have. I want to pay 100.00 on the 15th and then I can pay off the 400.88 on the 22nd when i get my social security check.
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Review
#544355 Review #544355 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Price reduction

COMCAST SCAM

1.0
Details
I changed home addresses. SHouldnt be something too unusual. People do move you know. At the new location I downgraded to just internet (not TV). I wont even go into the hassle it took just to do that. Huge. Many hours on the phone. But to top it off, a few weeks afterwards my email stopped working. Didnt accept my password. I talked to a comcast technician on the phone, and then the problem became that I could sign in but got the error message "access requires high speed internet). So I still couldnt read my emails. I spent 4 more days talking to different Comcast techs on the phone, and none could fix it. Each time they said I would get a call from a "high level" technician within 24 hours to fix the problem but none every called. I kept calling comcast each day, and more than once it was suggested to me that I upgrade to an internet plus cable package, even while it was obvious I was getting increasingly frustrated with them. Finally on day 5, I told them, look, I signed up for internet only, at the price Im paying now, can you give me this service or not. The problem was then fixed. Im pretty sure this is a scam, to try to get you to upgrade. I asked for a refund for the previous 5 days, and for all this hassle they offered me a lousy 10 bucks
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Review
#544089 Review #544089 is a subjective opinion of poster.

Comcast in Lafayette, Indiana - Say one thing, do another

2.3
Details
I asked up front when setting up my account if there would be an installation fee. They said no. My first bill came with a $20 installation fee, despite the fact that they installed nothing; the previous tenant was also using comcast. I called to ask that it be removed. They said that it would be. I got my next bill and it was still there. I called again and they said that it was a "legitimate charge". I called the exact guy that set up my account and he said he would get the charge removed. Two weeks later...no action.
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Review
#544000 Review #544000 is a subjective opinion of poster.

Comcast Tv Service Review

Lasted 3 months with Comcast Very difficult phone system Very time consuming Customer service is a misnomer Should have checked reviews first Can get service with Direct TV faster than Comcast can send a technician
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Review
#543338 Review #543338 is a subjective opinion of poster.

Comcast - Internet Service Review

Cable service at this address for 4 years and reception and internet speed are terrible. Informed our cable would be underground in notime and all they did was bring a line over a fence from a pole instead of a drop box, when questioned manager stated" not gonna happen no cost effective for just 1 customer" everyone else's cable comes from these boxes and so should mine. Not going to pay for inferior service any longer.
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Review
#543054 Review #543054 is a subjective opinion of poster.

Comcast - New modem, no internet

Received the unrequested new modem. Connected as per instruction. Old modem had no ethernet wire connection. New modem did. Only computer is a MacBook Pro. Could only connect with internet by connecting ethernet wire from laptop to new modem. Could not connect with internet if ethernet wire not connected. Laptop then could not be moved beyond length of ethernet wire and connect with internet. Comcast office could not help, phone contact through service number unable to help as it had no serial number for new modem. Forced to buy ethernet connection box from Mac ($100+) to use laptop other than at desk. Speed of new modem thus connected no better. Why change modem for additional expense and no better service?
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1 comment
Anonymous
#899324

Why did you connect a modem with no serial number that you didn't order?

Review
#543025 Review #543025 is a subjective opinion of poster.