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Comcast - Too many to list

2.2
Details
Had the same problem of one tech having to come out to totally redo installation the first tech royally screwed up. Wires were loose, the router was 'fried'(the words of the 2nd tech), had no phone service for five days. Seriously, where do they dig up some of these techs? My on screen guide is totally screwed up. And trying to contact anyone, almost impossible! Couldn't login to account, impossible to change password. Wanted to do online chat with rep, but it said "56th in ***" which probably meant a four hour wait. Tried calling but was on hold forever....... Comcast, you have seen the last of me!!!!! Sorry I switched back to you!!!
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Review
#548086 Review #548086 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$50
Preferred solution
Price reduction
Tags
  • Comcast complaints

Comcast in North Florence, Alabama - Internet not working.

1.0
Details
My daughter's internet went out on Thursday; we called three times on that day and was given ticket numbers and promised three days in a row that someone would be out. On Friday the lady promised someone would be out on Saturday between 8-12; no one showed up. I called back and whoever the "customer service rep" was said that we had called and rescheduled then they said they should be out between 1-3. At 3:30 after no one showed up I called back again and the the so called "manager" stated that it was not an emergency therefore, it would be another week until someone came out to fix her home security, cable and internet. She will be out of internet and home security for 10 days. I am just putting this in 100 words, I could write a book on what happened the first two days; this started on Thursday. Comcast has very poor customer service and the people they employ do not know anything. They transfer you to someone else and after holding for 30 minutes, the other person pick up and hang up.
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Review
#547998 Review #547998 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
I want the company to come out and fix my daughters internet since they could not fix it themselves and stop saying they will be out tomorrow and don't call or show up. I also want a price reduction for these 10 days that she is without cable, internet

Comcast in Machesney Park, Illinois - They lie to you big time

3.0
Details
I called because my bill kept going up--They but me back to the bundle package I had a year ago. They said it would be the same as the year before and for a year. Within 6 months it started going up every month. I called after a yr. & wanted the new bundle package , telling them about the increase and how they cheated me because they said it would be a year. I was told then that no its not cheating it is a gradual increase. B-S-. Why then do they say good for a yr. She gives me a new package , good for a yr. and it lasted 1 month and went up 20 $. I wish the gov. would stop them. I personnally hate them. They have a lot of channels of nothing. GARBAGE. Why don't they let you pick the channels you want. Diane Lewis
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Review
#547945 Review #547945 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
Preferred solution
Price reduction
Tags
  • customer service person

Comcast - $30 jack installation charge

I recently had comcast tech come to set up wifi and cable to my prewired apartment. When i asked the tech to run the cable to the other side of the wall, he told me it would be an extra $30. When he presented me with install fee, the paper clealrly stated "install new jack" which he didn't do. The jack was in place. I signed the paper stating refusal to pay, will argue charges. I called comcast citing that the wording on their fee schedule insinuated that the tech needed to cut *** in the wall and install a new jack where there was none. I had a jack, all he had to do was run the cable 20 ft. Under the carpet to the other side of the room. After two heated phone calls, they promised to remove the charges. If anyone else has been FRAUDULENTLY charged, please contact Comcast. We may have a class action lawsuit if everyone with a jack has been charged!
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Review
#547923 Review #547923 is a subjective opinion of poster.
Cons
  • Disgusted
Tuesday: I come home and my wife shows me a tag that tells us that our Comcast connection is creating inferences on the line. It turns out that none of the Comcast services are actually working (TV,Internet, Phone). I call Comcast and they promise me to send a...
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1 comment
Anonymous
#887095

And don't tell me, they're charging you for all this time.

Review
#547883 Review #547883 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered

Comcast - Strong armed by customer Loyalty department

3.4
Details
I had internet 25 mbps and several months ago the customer service rep told me how I could get basic cable included plus HBO for $3 more plus it would upgrade to 50 mbps. I signed up. I later decided I wanted more channels and I upgraded. But I just can't afford the higher monthly ($120) and wanted to downgrade. I was told by customer Loyalty if I downgraded it would not save me buy $10 a month because now it cost more for what I had before. So I asked to go back down to 25mbps. I was told it no longer existed. I could go down to 6 mbps for the same price I was originally paying for the 25 and he would make sure my wireless no longer worked and I would need to buy my own router. So I bought a router. I then noticed that new customers can get 25. So i called back. Now I was able to get 12 for the old price. but they told me they will charge me more when I downgrade. I asked if they wanted to lose me and I was told I could do whatever I wanted. I downgraded to 12 and will wait several months and upgrade to 25 again for the same price. What a game they play. I will be glad when cell phone companies can compete with unlimited data and then it will be goodbye to comcast.
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Review
#547690 Review #547690 is a subjective opinion of poster.
Cons
  • Customer loyalty is very rude
Reason of review
Poor customer service
Preferred solution
give me back my old service at the price I was paying since it hasn't gone up to people who have not downgraded.

Comcast - Account Review from Bellevue, Washington

I always experience rude and misleading information from Comcast. I hate to call because I get hung up on at least 2 time's because someone doesn't want to work that day so after being on hold for 30 min. you get dead air then your call disconnects. I spoke with A supervisor named Jeremy who explained to me that the representative who credited me for 1.99 for the boxes, to keep me from canceling wasn't supposed to happen and that's y I was billed again for them. The biggest issue was that he told me a 25.00 charge that was added to my account didn't have to be told it would be billed because they send information out once a year letting you know how this charge can occur. Are you serious! ! I know I didn't get anything that says that and he was rude saying that I didn't have to be told about a charge was sneaky. I feel like Comcast can never be consistent and he was happy to cancel my service when requested.
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Review
#547022 Review #547022 is a subjective opinion of poster.

Overcharged Service Review

Comcast overcharged me for 24 months and when I discover that they told me (V7V supervisor) they can return only 3 month fees... What a shame Comcast!!! They point to customer agreement... What a ripoff...
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Review
#546400 Review #546400 is a subjective opinion of poster.

Comcast - Internet Service Review from Chicago, Illinois

Agree that Comcast is the worst!!!! And they don't care because they own most of the networks. I lost internet connection and called them this morning. They took controll of my computer and told me I have attackers on the network. Foriegn ip addresses. They showed me the screen but I have no idea if the screen is staged when they take over. Apparently Comcast has no "network security" so it's not their problem. They transfer me to click4support to fix the problem for 300.00. They tell me that even if they fix they remove the attackers they can come back unless I block them with network security. 3 options from 400.00 to 1000. The whole thing sounds like a SCAM!!!!!!!!!
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Review
#546338 Review #546338 is a subjective opinion of poster.

Terrible customer service from COMCAST - Technician never showed - two missed appointments

1.8
Details
We had 2 different appointments for a comcast technician to come install our cable - they asked for our phone number when we made the appointment, yet the person never showed up or called. They gave us a window of time for the guy to come (an ambitious 2 hour window) and yet he failed to appear! When we called the customer service number the reps were hostile, unfriendly and completely useless. All they did was assure us that the technician was on his way... of course he never showed up. So despite the fact that my boyfriend and i both missed appointments and work to make sure someone was at the house all day, all comcast did for our troubles was issue us a 20 dollar credit... this is after we called four times to complain.
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Review
#546050 Review #546050 is a subjective opinion of poster.
Cons
  • Customer service
Reason of review
Problem with delivery
Loss
$150
Preferred solution
Price reduction
Tags
  • Comcast sucks