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Comcast, incomplete installation, no call no show for appointments

1.8
Details
We called for installation on Friday. Tech showed up and had no idea what he was doing, he spent 5 hours here then said he would be back at 10am the next day to finish. At 11:30 Saturday he was a no show, so we began to contact him on his cell. He said he was sent to another job first but would be here after. We asked for him to have his supervisor call us, and he never did. Tech called back and said he would be back at 3 pm. At 4:30 he was still a no show so we called Comcast. Comcast set an appointment for a tech to be out at 10 am the next morning. On Sunday at 11 am we still did not have a tech. We called Comcast and they said they would have a dispatch supervisor call us. No one called. They set up an appointment for Wednesday at 1-3 pm. She said they could not escalate my claim and do it sooner because I needed to call the first night my installation wasn't finished, not a few days later so that is the soonest she can get a service call. I called Monday and spoke to someone who escalated my claim after I said I wanted to cancel installation and have them remove and reinstall all of the other services they took down. They of course apologized for my inconvenience and told me they were so sorry for my problems (every single one said the exact same line) but dispatch would call me to get someone out today and finish the installation. I told them I am cancelling service today if it is not finished today. They told me dispatch would call in less than 30 minutes to set up a time. 2 hours later I still had not received a call so I called back. I spent over an hour on the phone and was told someone would be out here today, they put me on hold and talked to dispatch and they would call me within the hour to let me know what time someone will be here today. 2 hours later I had not heard back. I called again and provided my case number. I was told, he could see the notes and the two messages sent to dispatch asking for immediate assistance and request that someone comes to the house today. They told me they don't know what happened because they are looking over the notes and dispatch has complete notes to contact me today but they would not only send back out to dispatch but call me personally between 4-5 pm to be sure I had been contacted and they were coming out today. 5:30 pm No call no show by dispatch. No call, no show by comcast service to see if they had contacted me. Call comcast to cancel installation and I am told to call back tomorrow because that office is only open until 5 pm
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Review
#548664 Review #548664 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
Tags
  • Installation
  • Lines Down
  • Missed Apointments

Comcast - Misleading Advertisement Review from Atlanta, Georgia

1.4
Details
I was promised by a lady when I started my contract and was told 105mbs for 12 months just received a call warning me that my 105 promotion was up! I called and was pissed this was not what was promised the man told me it was "my fault" for not understanding. I asked to speak to his manager and was told why, nothing could be done! They were horrible and blamed it on me. I also turned in my router and was changed for 3 months! I called again and sat on hold for an hour. I would love to switch company's but comcast is the only provider in my area!
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Review
#548650 Review #548650 is a subjective opinion of poster.

Comcast - Forced to accept rate increases with no options.

Expired Small Business Starter Internet package with static IP. Was informed the contract I was under expired (not known I was under a promotional package) and the bill went up, no other discount packages were available to resign up for to keep my monthly rate. Next increase was for an equipment fee and no options to bring your own device with static IP service. All within the past year. So as the rate increases keep coming, calles to Comcast corporate with no results, so a claim filing with the State Attorney General's office and/or the FCC seem to be a futile attempt and or exercise to get some economic relief from the corporate tirrany.
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Review
#548580 Review #548580 is a subjective opinion of poster.
Pros
  • Internet service
  • Customer service personnel
  • Business class field technicians
Cons
  • Lack of consumer options
  • Billing practices
  • Executive-tech refusal to byod
Reason of review
Lack of interest for customer retention.
Loss
$250
Preferred solution
Let the company propose a solution

Comcast-just try to leave us!

Comcast refuses to let me go. I've cancelled Comcast on 2 separate occasions. The first time. .. I called to cancel (always after the replacement company has finished removing Comcast equipment and installing their own equipment) received a final bill and paid it. Think I'm done? Oh no, not by a long shot. I spent the next 18 months dealing with them, 5 of their collection agencies (yes, I'd win against one collection company, wait a month or 2 and the deal with the next one.) On a bogus, made up charge for $60. I won but was *** enough to, 6 years later, go back for 2 more years and guess what? Am now into month 12 with bogus charges and *** collection attempts. This time they added a little drama to it. In January 2014 my bill (which had been $0 since October 30,2013) was up to a whopping $870 and is now leveled out to $40. Unfortunately I haven't had their service, equipment or balance. I'd really like to stop this but Comcast's answer to that is "it's only $40" to which I reply "that I don't owe you". Stalemate again.
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Review
#548256 Review #548256 is a subjective opinion of poster.
Reason of review
12+months of billing to a closed and $0 balance

Comcast - Too many to list

2.2
Details
Had the same problem of one tech having to come out to totally redo installation the first tech royally screwed up. Wires were loose, the router was 'fried'(the words of the 2nd tech), had no phone service for five days. Seriously, where do they dig up some of these techs? My on screen guide is totally screwed up. And trying to contact anyone, almost impossible! Couldn't login to account, impossible to change password. Wanted to do online chat with rep, but it said "56th in ***" which probably meant a four hour wait. Tried calling but was on hold forever....... Comcast, you have seen the last of me!!!!! Sorry I switched back to you!!!
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Review
#548086 Review #548086 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$50
Preferred solution
Price reduction
Tags
  • Comcast complaints

Comcast in North Florence, Alabama - Internet not working.

1.0
Details
My daughter's internet went out on Thursday; we called three times on that day and was given ticket numbers and promised three days in a row that someone would be out. On Friday the lady promised someone would be out on Saturday between 8-12; no one showed up. I called back and whoever the "customer service rep" was said that we had called and rescheduled then they said they should be out between 1-3. At 3:30 after no one showed up I called back again and the the so called "manager" stated that it was not an emergency therefore, it would be another week until someone came out to fix her home security, cable and internet. She will be out of internet and home security for 10 days. I am just putting this in 100 words, I could write a book on what happened the first two days; this started on Thursday. Comcast has very poor customer service and the people they employ do not know anything. They transfer you to someone else and after holding for 30 minutes, the other person pick up and hang up.
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Review
#547998 Review #547998 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
I want the company to come out and fix my daughters internet since they could not fix it themselves and stop saying they will be out tomorrow and don't call or show up. I also want a price reduction for these 10 days that she is without cable, internet

Comcast in Machesney Park, Illinois - They lie to you big time

3.0
Details
I called because my bill kept going up--They but me back to the bundle package I had a year ago. They said it would be the same as the year before and for a year. Within 6 months it started going up every month. I called after a yr. & wanted the new bundle package , telling them about the increase and how they cheated me because they said it would be a year. I was told then that no its not cheating it is a gradual increase. B-S-. Why then do they say good for a yr. She gives me a new package , good for a yr. and it lasted 1 month and went up 20 $. I wish the gov. would stop them. I personnally hate them. They have a lot of channels of nothing. GARBAGE. Why don't they let you pick the channels you want. Diane Lewis
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Review
#547945 Review #547945 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
Preferred solution
Price reduction
Tags
  • customer service person

Comcast - $30 jack installation charge

I recently had comcast tech come to set up wifi and cable to my prewired apartment. When i asked the tech to run the cable to the other side of the wall, he told me it would be an extra $30. When he presented me with install fee, the paper clealrly stated "install new jack" which he didn't do. The jack was in place. I signed the paper stating refusal to pay, will argue charges. I called comcast citing that the wording on their fee schedule insinuated that the tech needed to cut *** in the wall and install a new jack where there was none. I had a jack, all he had to do was run the cable 20 ft. Under the carpet to the other side of the room. After two heated phone calls, they promised to remove the charges. If anyone else has been FRAUDULENTLY charged, please contact Comcast. We may have a class action lawsuit if everyone with a jack has been charged!
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Review
#547923 Review #547923 is a subjective opinion of poster.
Cons
  • Disgusted
Tuesday: I come home and my wife shows me a tag that tells us that our Comcast connection is creating inferences on the line. It turns out that none of the Comcast services are actually working (TV,Internet, Phone). I call Comcast and they promise me to send a...
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1 comment
Anonymous
#887095

And don't tell me, they're charging you for all this time.

Review
#547883 Review #547883 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered

Comcast - Strong armed by customer Loyalty department

3.4
Details
I had internet 25 mbps and several months ago the customer service rep told me how I could get basic cable included plus HBO for $3 more plus it would upgrade to 50 mbps. I signed up. I later decided I wanted more channels and I upgraded. But I just can't afford the higher monthly ($120) and wanted to downgrade. I was told by customer Loyalty if I downgraded it would not save me buy $10 a month because now it cost more for what I had before. So I asked to go back down to 25mbps. I was told it no longer existed. I could go down to 6 mbps for the same price I was originally paying for the 25 and he would make sure my wireless no longer worked and I would need to buy my own router. So I bought a router. I then noticed that new customers can get 25. So i called back. Now I was able to get 12 for the old price. but they told me they will charge me more when I downgrade. I asked if they wanted to lose me and I was told I could do whatever I wanted. I downgraded to 12 and will wait several months and upgrade to 25 again for the same price. What a game they play. I will be glad when cell phone companies can compete with unlimited data and then it will be goodbye to comcast.
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Review
#547690 Review #547690 is a subjective opinion of poster.
Cons
  • Customer loyalty is very rude
Reason of review
Poor customer service
Preferred solution
give me back my old service at the price I was paying since it hasn't gone up to people who have not downgraded.