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Bait and Switch! Run-Around and Finally "Oh, Sorry - Pay Us" | Comcast review

1.0
Details
My wife had ordered Comcast internet at an intro rate for her house before we go married, after 2 years of service and the bill creeping ever higher. I called to see about either lowering my bill or lowering my level of service. Either would be fine with me, but the Associate "Alfred" claimed that there was a deal with Xfinity TV and Internet for $55.95 for 12 months for loyal Comcast customers. Having been burned by Comcast myself a few times, I asked all of the questions, with promises of emails on the service - nothing ever came. Since I was willing to take a leap with them - I sign up for this promotion, since I could cancel it. Let the nightmare begin. First - The bill came and it was double - they had forgotten to apply the "Discount" when I called to dispute it, they came back saying - "no problem sir, we can take care of that - we are going to put you on with a Customer solutions representative. I've added notes and they will be able to help you." This is their way of passing the Buck. The person who came on the line had no idea what was going on, and I have to explain the entire situation again. After about 15 minutes more, she ran her numbers - can came back with a number; that was HIGHER than I was promised. When I asked about what I had just been promised. She expressed that she could not do that...Some Customer Service Rep. So....I spend another 15 minutes trying to work with her on the services I only need. Not doing the crazy...add TV, add Blast! to get the price lower through promotions. I finally come down to a Price that works.... After that I end my call. I walked into the store the next day to return my TV box and made sure I asked for a return slip. I also asked for a print out of what my account level of service was at and what I can expect. The gentleman did politely say what it was - but when I asked him for a copy of that - he looked like I asked him to strip naked and to the poka. He did manage to get me a SCREEN SHOT of what his computer was showing him, but a consumer organization that cannot print a simple level of service provided receipt - it at best SHADY! Waiting 2 days for my online account to change - I was absolutely shocked to find that even if you change your account settings, which may alter your balance. The online system does not register the change - which means you have to call Comcast to get your account balance-; But there is not hard copy bill for you to show that these changes have been made. This is especially odd since if you had a HIGHER level of service, and you simple change to a LOWER level of service - that is considered continuity of service - which means it does not fall into the "COMCAST CUSTOMER GUARANTEE". I am very surprised that a company this backwards and difficult to deal thinks that they can just start buying up smaller companies. Comcast is against the free market and it will be looking for a new provider the second my bill creeps up.
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1 comment
Anonymous
#923848

I have still nog heard anything from comcast. If they ask" why are you terminating my service" in a year or so.

I will just keep sending them these pages, of not resolved....not resolved. THEY resolved nothing.

I had to do all the leg work and ask the right question. I would expect a sale rep to be helpful.

Review
#564840 Review #564840 is a subjective opinion of poster.
Cons
  • Price
  • Lies
  • Customer service
Reason of review
Poor customer service
Loss
$300

Comcast- the WORST company

2.5
Details
Comcast has the most incompetent people working for them from customer service who ALL SUCK to technicians who can't hook up equipment properly. Where the *** do they find these group people?? Equipment not hooked up properly, defective equipment(boxes that don't work properly- from no picture daily to having a picture and no sound- both great when trying to watch TV). You call customer service to complain and your left on hold forever and a day and all they do on there end is send a signal- does that EVER really work because it never has for me. After multiple phone calls and complaints they tell me I have a defective box-so naturally the have to send a technician out which I get charged for yet not my fault I got a *** defective box, Technician comes out replaces it and surprisingly all was good until I tried to record something and couldn't. Of course have to call customer service and what am I told- I don't have a dvr recorder YET I had one previously and continue to be charged monthly for a dvr. The *** on the other end tells me- seriously- he tells me "this is an updated and better box" ( I just got there service 3 months ago- really updated box??). How is this a better box when I can NOT record and I could before?? Honestly no matter how good of a deal you think your getting I can PROMISE you it will NOT be worth the hassle and aggravation. So when I say RUN far away from Comcast- I mean it RUN!!! How does such a big company suck so bad and not even care? Have you read the reviews and better yet the BBB issues> in just 12 months 13407 closed complaints- Is this really a good company?? What a JOKE!!!
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Review
#564260 Review #564260 is a subjective opinion of poster.
Service
Comcast Customer Care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Comcast ruinned my credit rating, I cannot buy a house

1.0
Details
I was a comcast customer a few years ago. I paid my bill, moved and cancelled my account. They demaned return of their equipment. Since I had just moved, I was unable to return their equipment in time. Thye reported it to the credit agencies. They split one charge into 2 seperate charges, A couple of months Later on their service people came over & took the quipment. In Feb 2014, I got a refund of $48 and change. The account was settled. I deposited the check.To my horror, the outstanding collections is still on my credit history and my credit rating is severly affected.I cannot buy a house!! I called comcast & MS Dorothy Id NUmber 9EJ promissed to send the credit agency an letter removing the charges and copying me. It been over a month and they have not done anything!!! We need to collectively get together and sue them. How are they getting way with this?? This is illegal. Anu
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Review
#563931 Review #563931 is a subjective opinion of poster.
Product
Comcast Account
Cons
  • Customer service
  • Lies
  • Did not follow through
Reason of review
Poor customer service
Loss
$50000
Preferred solution
Please clear up the charges on my credit report. You should have done this a year ago.

COMCAST INTENTIONALLY VIOLATES FCC RULES & COULD CARE LESS - TIVO OWNERS NEED TO SWITCH TO VERIZON!!!!!

1.0
Details
Well Comcast just recently decided to "stick it" to TIVO owners by charing them for each WALL OUTLET in your home now ($9.99) PLUS $7.50 for each cable card except for the first one. This violates there own policy published on line which states that the first cable card in EACH DEVICE is free. This also violates FCC regulations which state Comcast cannot charge you for your own equipment. Apparently, Comcast thinks they own the WALL OUTLETS in my home that were installed by my builder and NOT COMCAST. As result of these new billing practices by COMCAST my cable bill has gone about $140.00 bucks extra per month. So my bill increased from about $160.00 per month over the past 2 years to $300.00 per month now. So after 5 calls to Comcast over 3 months, and total hold times that in total EXCEEDED 5 HOURS, I have not been able to get Comcast to go back to the $160 per month they had been charging me for years EVEN THOUGH I HAVE NO NEW SERVICES, CITED THERE OWN POLICY AS WELL AS THE FCC REGULATIONS THAT PREVENT THEM FROM CHARGING ME FOR MY OWN EQUIPMENT. ALL TIVO OWNERS SHOULD SWITCH TO VERIZON BECAUSE THEY DO NOT CHARGE YOU FOR YOUR OWN WALL OUTLETS WHICH VIOLATES FCC REGULATIONS.
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Review
#563353 Review #563353 is a subjective opinion of poster.
Cons
  • Ignore fcc rules
Reason of review
illegal practices
Loss
$300
Preferred solution
Drop Off!

Comcast - Sales Representative Review from Sterling Heights, Michigan

1.0
Details
a Comcast installation tech was never able to hook my equipment up correctly he said someone would return the next day no one showed up my wife called the next day was hung up one week later there equipment was still sitting in my living room with no phone calls or contact from their customers service or sales Representative. I instructed them to move their equipment because I was no longer interested in their service. They returned and picked up their equipment and left without doing anythung . since then Comcast has taken our phone line with no service, I then received a bill for the cable, with many phone calls the bill was supposed to be taken care of and since then I received a bill with late fees and I still have no phone service. This has to be one of the worst companies I have dealt with , companies like this need to be out of business . if anyone has any advice on this matter please post.
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Review
#562740 Review #562740 is a subjective opinion of poster.
Service
Comcast Sales Representative
Reason of review
Poor customer service
You'd think it would be pretty easy to resolve. Nope, it's Comcast. I have had a horrible experience, by far the worst with any company I have ever interacted. I returned equipment, and I kept my detailed return receipt (with receipt number, serial numbers, etc). I am...
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1 comment
Anonymous
#939640

It's Comcast. Here in Southwest Michigan they have monopoly on the area so they do what they want.

Review
#562581 Review #562581 is a subjective opinion of poster.
Reason of review
Problems with payment
Preferred solution
Full refund

Comcast Internet Service Review

1.0
Details
Horrible company. Internet down for 5 hpurs, at the call center you get disconnected without being able to expain your problem. Agents on the phone app useless as well. Worstlient service
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Review
#562395 Review #562395 is a subjective opinion of poster.
Service
Comcast Internet Service
Reason of review
Damaged or defective

Comcast - Installation Review from Beaverton, Oregon

Comcast is without any doubt the worst customer care i have ever experience. I end up speaking and explaining same thing to minimum 4 people and no resolution.. Got charged for internet installation while my internet itlsef was not workin!!! Such a pathetic company!!!!
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1 comment
Anonymous
#906348

Comcast was the worst experience of my life. Still waiting three weeks for a simple install.

They screwed up my appointment three times and no way to contact technician who never showed up . Waiting yet another week for another rescheduled appointment !!!!!!!!!

Wish I could switch carriers all I got was a 20 credit on my next bill!

Review
#562236 Review #562236 is a subjective opinion of poster.
Service
Comcast Installation
Reason of review
Problems with payment

Comcast Terrible Customer Service

1.0
Details
Recently I have had three extremely annoying contacts with Comcast. The first: My bill was charged automatically to my credit card. The card expired, I forgot to contact Comcast. My fault. A young woman, who had been programmed to prattle, called and in her sing-song chant informed me that my bill was past due and my service would be canceled if I didn’t pay it. I asked how that could be when my bill was automatically charged to my credit card. "I don’t know anything about that, I am just calling to tell you….." She could not connect me to someone who knew something. I went on line and saw that the problem was my card expiration. The system would not let me change it, but gave me a number to call. I got a computer. Before I could complete my payment the connection was broken. Called again. Held out for a human. Gave payment information. She said there appeared to be a payment in the system that had not gone through. It would take 24 hours to see if it went through, then she would try again. She said I could not set my account to be charged automatically to my credit card until the payment went through. I thought, that at least my current bill was taken care of. A few days later, my service was canceled. This involved more exhaustingly long phone calls but finally got payment made and service running. I was not happy, but I was not furious. The second incident. Now I am furious. Some of my email comes and some does not. I was not receiving confirmations for hotel reservations from hotels I’ve used before with excellent service. It took expensive international phone calls to learn that the responses had been sent—but not received. Then, I got letters from two banks where I have accounts saying their emails to me were being returned. I called Comcast. The nightmare began. The first person could not resolve the problem: she said a "highly trained technician" would call me in one to two hours. Four hours later I called the same Comcast number again. I got Andrew, a pleasant young man who assured me he could resolve my email problems, but in the meantime, wanted to sell me a different Comcast package. It was cheaper, faster, and included more cable channels. After some discussion I agreed. He then said he would fix my email problem and call me back in less than an hour. That was the end of Andrew. The next morning, my missing email had not been restored. At 2:00 PM; tried to get online; got a page telling me how to install my new Xfinity devices. I didn’t have any new devices, but I could not get on line. I called Comcast. Got Bertha, who was polite and seemed to be trying to fix the problem. After a long session our connection was broken. She had my phone number, but didn’t call back. I called and started all over with Ann. Ann eventually passed me off to Katrina who after another extended session of accomplishing nothing said she needed to connect me to billing. I asked what billing could possibly have to do with it. She assured me they could fix it. Tonya in billing was very pleasant, but was clueless as to why Katrina thought it was a billing issue. Tonya handed me off to Kim. Kim wins the Totally Useless award. At one point she explained to me, that there should be two things on my desk. The big one with the picture was the monitor. She said the other would be a tall plastic black or white box. It is called a CPU. I was probably using a computer before the little twit was born. I told her I knew what a CPU was, and mine, a Mac mini, was seven inches square and an inch or so high. I don’t think she believed me. At one point she said, When I do this we may lose our connection, but I will call you back (I’ve heard that one before). I asked why doing something to the modem would affect our telephone connection. In a voice heavy with exaggerated patience—because your phone is plugged into your modem. No it isn’t. We argued the point for a while. I insisted that my phone had absolutely nothing to do with my modem or computer. She didn’t believe me. She said, well, if its not plugged into your modem—where IS it plugged in? I explained that it was plugged into a jack in the wall. Apparently she didn’t believe that either. She said again that we might lose our connection. I said okay. Amazingly we did not lose our phone connection when she tinkered with my modem. Nor did I regain my internet. She passed me on to Rhonda. Rhonda had a friendly pleasant voice and seemed knowledgeable and efficient. It must have been a slip-up in the hiring process. She rather quickly determined that she could not resolve the problem and scheduled a technician to come out. It was after five when I got off the phone. The next day, a new modem arrived via UPS shortly before Chad the technician did. Chad was pleasant and efficient and discovered that dear old Andrew had switched the numbers from my old modem to one that had not even been shipped at that point. Chad installed the new modem. Internet works fine. I have no idea if my email problem has been resolved or not. I won’t know unless someone notifies me that they tried to send an email that didn’t go through. Third issue. I was away for several weeks, and came home to a past due Comcast bill. For $240. $154 for February and $85 for March. According to Andrew, my new plan would be $69 a month. He mentioned no additional charges. I looked up the bill on line. I found $77 charged for unexplained "other services" plus billing that added up to well over $69 a month. I found a number to call for billing issues. Got a person whose name was apparently Rain. He spoke in heavily accented English and didn’t seem to understand the issue. I asked him to explain the $77 for other services. We got nowhere. I finally asked to speak to a supervisor. He continued to talk (apparently reading the charges from my bill over and over, but explaining nothing) while I repeatedly said, "I would like to speak to a supervisor please." After 20 minutes on the phone I hung up. I sent a complaint through customer service on the Comcast website. Got an immediate response saying someone would contact me within 24 hours. That was March 18, today is April 2—still no contact. As soon as I notify all of my email correspondents of my new gmail address, Comcast will be history and WOW will be my carrier.
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1 comment
Anonymous
#907104

I'm sorry you went through this. Surprisingly (or not so surprisingly), I had really similar issues with them.

How phone reps never solved any problems, told me someone would come over and no one ended up showing up, told me their supervisor would call me in a few days and never having anyone call me, trying to sell additional services while nothing has been resolved.

I had to call the customer support center four to five times the past month, having to explain the same thing over and over again (at least four times) as I got a new rep, just not getting anywhere. I'm switching my services to another provider and have just filed a complaint on BBB.

Review
#562141 Review #562141 is a subjective opinion of poster.
Reason of review
Poor customer service

COMCAST OUTSOURCES US JOBS DESTROYING THE ECONOMY

1.0
Details
when you call for comcast customer support call centers are located outside of the usa - phillipines MEXICO ETC . comcast pays them pennies on the dollar while charging you over a hundred every month for services that cost pennies to use -- if you are a current comcast customer hopefully you can bend over far and like to wear lipstick cause comcast will give it to you GOOD!!!!! call comcast customer service and demand that their employees do a walk out and go on strike demanding higher wages and they will get it - also they over charge you just cause they can - comcast takes advantage of unsuspecting customers if you call them and tell em you want to drop your service they will offer your same package for a discounted price to keep you as a customer---
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1 comment
Anonymous
#906107

Going to file complaint with burlington nj police tomorrow. Comcast charged me $514 for outdated, no longer used by comcast equipment.

When I moved I was given new equipment but forgot to return old equipment. After one month I was charged $514 for old junk . Spoke to their customer service rep who gave me a ticket number and said that if I return equipment I will receive refund. Brought everything back that day and got receipts.

Was told I would receive refund within 3 business days. Five business days go by and still no refund. Was told by customer service genius that they now have to "review" my request.

I live about 1/2hour from the Philadelphia comcast world headquarters and when I asked Genius for that phone number he said he doesn't have it. Hopefully a police report for not receiving a refund when I returned merchandise will do the trick.

Review
#562092 Review #562092 is a subjective opinion of poster.
Cons
  • Over charged
Reason of review
Problems with payment
Loss
$100
Preferred solution
Full refund