Anonymous

The worst service

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No matter the issue, you can forget about your personal time because you will spend an erroneous amount of time trying to get a live person to speak to about any and all issues. Comcast has purposely developed their automated answering system to avoid real time customer service, hence cost savings through cutting quality people in place of cheap labor!
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Preferred solution: Get rid of their answering service and hire quality service people.

User's recommendation: Void at all cost!!!!

Darlene A Vhs

Internet connections problem

I SERIOUSLY considering the cancellation of your services. If you can not provide continuous internet and tv connections. Im done. My service has been disrupted since 12:30 am. My internet service is kicking me off my devices every few minutes. I have reset more than I feel is necessary to keep connected HELP
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Preferred solution: Deliver product or service ordered

User's recommendation: Provide people to talk to. Automated system sucks

Joseph W Ugz
map-marker The Villages, Florida

Can’t talk to a person

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Need to speak to a PERSON about a billing problem. Impossible to talk to a person
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Loss:
$70

User's recommendation: Use someone else

Anonymous
map-marker Washington, District Of Columbia

Internet not working

Please take me off the site. Comcast fixed the problem. I was upset because they could have but didn't tell me there was a problem. So I wasted time thinking it was my equipment. But now you're the one being annoying. Problem solved. Go away. Don't send any more emails. And, other consumers, if you're thinking of complaining here, don't bother. Don't use Pissed Consumer. You'll be inundated with annoying emails. Please, PissedConsumer, just go away and leave me alone.
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User's recommendation: Don't use this site. You'll just stay Pissed.

Sergio M Fwq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Not do the job right. Pissed off!!!!

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They lied ,they are racist, over charged me and they dont know what is going on. I cant believe how they treated a long time customer. As soon as I find something else Im gone. Plus my parents and my wifes parents and more. You want to know the whole story call me at 708-516-****. You will never ever get a good review. I will spread the word about u guys.
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Cons:
  • Practices in how they increase bill amount
  • All services
  • Unwillingness to help

Preferred solution: Let the company propose a solution

User's recommendation: Never go with them they will suck you dry for doing nothing.

Curran Phq
map-marker Greenfield, Indiana

Bad internet conection

I have reset this modem over 20times and the problem of loss of connectivity continues to happen
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Avika Wus
map-marker Sawyerville, Alabama

To see where I return internet equipment

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I had wonderful experiences with everyone today and they were very helpful with everything. I would recommend this service company to anyone because of the helpful voices on the other end.
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Sandra l Mkx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Connecticut, United States

Wifi is off. Network disconnected

A sign comes on the tv that says network disconnected. Wi fi light is not on the modem
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Preferred solution: Deliver product or service ordered

Kate M Wuf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Northeast Jefferson, Colorado

Refund

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Unable to speak with agent. Overcharged by $15, have asked for refund twice already, was told it was coming since Jan, but have not received refund yet. Third attempt today met with over an hour wait time to speak with rep. Frustrating.
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Loss:
$15
Pros:
  • Very reliable cable tv and internet
Cons:
  • Overcharged

Preferred solution: Full refund

Lloyd R Fnl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Munster, Indiana

I want internet service

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I never got anyone to help me after 30 minutes I had a service call last week for internet being to slow it was ok one day now it takes forever to work again
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Preferred solution: Price reduction

R A Nak

Horrible I have called many times to correct

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I have listed two things on here regarding my issues with Comcast. It appears that they have been removed only because I haven’t called again recently. I quote the words recently. Therefore I am listing or taking photos of all of the calls that I made to them going back to September 2018 to prove I have called I don’t wanna call again I want this fixed I want to have a credit for the balance you show owing and no more bills no more calls ended. If this affects The Xfinity Mobile which it appears you’re already trying to change the settings again on my phone without my permission that will have to be addressed again as well.
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Loss:
$500
Pros:
  • When it works right
  • Thank
Cons:
  • Total lack of customer service
  • Instead they sent it to collections
  • Holding xfinity mobile hostage
Reason of review:
Not as described/ advertised

Preferred solution: Full refund

1 comment
Guest

The workers are not reliable including the supervisors. Customer service is no better. They will lie as well.

Kenneth C Rjt

Terrible Support

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All Xfinity/Comcast numbers you call they refer you to their online support. You cannot reach a human. I tried the online and no matter what I click nothing changes. (Changing my account).
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Preferred solution: Human assistance

User's recommendation: Care about customers not pithy platitudes

Joy S Xwe
map-marker Vacaville, California

2019 statements

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I need statements from 2019 sent to me, or a statement that reflects the total amount I paid for 2019. I need this as soon as possible. It can be sent via email to joybelieves67@***.com or by regular mail to 354 Markham Ave. Vacaville, CA. 95688
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Preferred solution: I need statements for all of 2019

User's recommendation: Recommend

Anonymous
map-marker Haverhill, Massachusetts

Terrible customer service

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Called as I receiving notices that my account is overdue. It isn't i haven't missed a payment and confirmed with my bank the withdrawals. Tried calling 2 times and no option for talking to someone. they just want to keep pushing you towards the stupid website that says the same thing the notice states.
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User's recommendation: Use another company is possible

Todd H Zjt

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Verified Reviewer

Two month notice to cancel services?

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I recently canceled my Comcast services and was told I would continue to receive a bill for two months because I didn't give them a two-month notice. Paying for services I'm not receiving? I'm pretty sure if I stole money from Comcast I would probably be visiting a local jail. Always check the fine print!!
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Loss:
$119

Preferred solution: Let the company propose a solution

User's recommendation: Buyer beware!!!

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