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Comcast - Internet Service Review

1.0
Details
I'm sure I will be switching to some other provider. Comcast is horrible. I "upgraded" to the new triple play. Well, it's actually a downgrade. I was sent a new cable box.....which doesn't respond at all.....and zero luck I had getting anyone on the phone to help. When you do get a hold of someone the Indian accent is so think you can't understand it. I'd have to actually pay for some sub-par technician to come out and try to fix it. And the internet, which was supposed to be "lightning fast".....well I've been sitting here right now trying to write an IEP for work and waiting 20 minutes for the *** page to load. I had better internet with my $50 belkin that I only had to pay once for. That device is going back in tomorrow and I will be switching to direct tv and my good old reliable router. Comcast.....you suck at customer service and you do not provide the services, speed, or quality that you claim in your ads. Thank god we have a free market system so I can choose someone else for services.
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Review
#553852 Review #553852 is a subjective opinion of poster.

Comcast - Review in Telecommunications category from Bellevue, Washington

Comcast has the worst service and customer service is by far the WORST!!! The calls are always being dropped while you're on hold waiting to speak with someone!!! The respentatives don't ever know what's going on....and each one has a different answer for the same problem and still does not resolve my issue EVER!!! I'm always given an ER # and suppose to be called back by a supervisor.....which has never happened. I feel like I'm being robbed of my money every month.
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Review
#553537 Review #553537 is a subjective opinion of poster.

Other Product Review

1.4
Details
It seems that every 3-6 months comcast fails their customer. It may be that their services are down, or they try to raise your bill for no reason. Overall highly disappointed by comcast time and time again. Message to comcast- when will you start rewarding your loyal customers and stop trying to make it so difficult to do buisness with you?
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Review
#553480 Review #553480 is a subjective opinion of poster.

Comcast in Hayward, California - New service now both printers don't work and sit on phone 2hrs

they can't fix on phone and then disconnect me. I try to call back and go thought all these prompts and wait, wait, wait, and disconnect again. Just horrible incompetent service. They need more completion and everyone will drop them in a heart beat. They are not reasonable priced either. Oh my God, the most incompetent people. They can not even get the address right! and argue that I don't now my address. I called over and over and they get my info to pull up account and say be right back and then 4 more people come on the line and start all over again. This has gone on since noon and now almost 8 P.M.
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Review
#553168 Review #553168 is a subjective opinion of poster.
Reason of review
Poor customer service

Other Product Review

It's been 13 days w/o service. It's unbelievable the sheer incompetence. Now I am at the corporate complaint division still no help I have to call each time to get some kind of response They are no better
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Review
#553110 Review #553110 is a subjective opinion of poster.

Comcast in Oro Valley, Arizona - Called to reduce services as I couldn't afford the current bill of 197/month

1.0
Details
I spoke with their rep and he found me a deal for 160/month including home security.also had 30 days to cancel. You have 30'days to cancel but you have an additional monthly fee for security and have a cancellation fee within those 30 days not sure why there is a 30 day day cancellation policy. So if you cancel after 30 days are they going to shoot me? Received a 600 bill after 22 different reps, I was told there was an error and I only owed 38.00. By the way my monthly fee is now 237 I am still on the phone with loyalty trying to cancel all services with this provider, waiting on security department. Comcast does not support the home security program so,you are pretty much on your own. My advise to everyone is to ask the department you are speaking to, name of rep, which call center and badge number. Also record your conversations.
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Review
#553046 Review #553046 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$500
Preferred solution
Let the company propose a solution

Comcast - Internet Service Review

1.0
Details
I have spoken with 3 different customer service representatives whom all 3 have been very unhelpful I'm solving my issue. Because I want to cut my internet and phone service and keep Only cable, it seems as if they are mad about it and can only provide me with high rates, which are advertised lower. Poor customer service on helping the customer find a better solution. Ending result= me going to another provider who values my loyalty.
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Review
#552103 Review #552103 is a subjective opinion of poster.

Comcast in Colorado Springs, Colorado - NON Connectivity, Bad customer service

What I have done so far: Swapped modem Called customer service over 10 times now CONTINUOUS DAILY PROBLEMS CONTINUE. Modem is reset several times daily, (have reset modem this morning 8 times already), no service as I enter this complaint. Network utilities show: . destination host unreachable . time outs (shows time outs for over 10 to 15 minute time periods) .multiple dropped packets / malformed packets .ping TTL in excess of 1500ms Comcast is also our home phone, of course when there is no service, (which happens multiple times daily), we have no phone service which also means no access from my home phone to 911 Emergency services. Calling Comcast gets you a Comcast CSR, not a technician.... You will always be directed to do a cold hard reset..... Unplug everything, wait a few minutes, reconnect and see what happens. Usually it will take 15 to 30 minutes after you have called and Comcast has done several remote modem resets, you have service, which may restore service temporarily..... Until you hang up. What I suspect happens behind the scene, CSR, after having gone through their prepared troubleshooting procedures, contacts a real technician. They throttle up the service so that your service is seemingly fixed. A time parameter on your IP is affixed, when that parameter is reached and expires, you are back to your regular NON WORKING COMCAST.
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Review
#551914 Review #551914 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
Preferred solution
Deliver product or service ordered

Comcast in Philadelphia, Pennsylvania - Billed for movies even after parental controls set

Since our "high-tech" X1 system includes internet service that goes down once per month, the fix is for us to unplug and then re-plug the modem back each time it goes down. Apparently, when you do this, the cable box resets including the fact that parental controls get reset to "off". Hence last month I had and additional $40+ on my bill. Customer Service acted as if I should have known this. After a few transfers which happens every time you call them because the first person is never the right person to deal with your issue, I was given "a deal" to just pay half of the extra charges. I continued to complain and more transfers before I was eventually given the full credit. When I had FIOS for two years I never had any of these problems. Also, why when you are transferred multiple times each call do you need to repeat ALL of your information to each person. Their systems and customer service are the worst of any company I deal with.
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Review
#551907 Review #551907 is a subjective opinion of poster.
Cons
  • Parental controls settings
  • Customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Comcast in New Hampshire - Full if apologies, void of action, broken promise after promise

1.0
Details
I attempted to cancel Comcast due to the $20 increase that came out of no where. They talked me into staying with them but in order to take advantage of the new package they needed to come out to the house and upgrade my equipment to the new X1. I took the afternoon off from work to meet them for my 2pm - 4pm window. They never called and never showed. I called CS and was told that they never assigned my instal to a tech? They would call a supervisor and call me back in 5 min. 30 min later I called back, this time I was told the tech was hung up at the address before me and they would find out how long he will be and call me back in 10 min. Another 30min passed and I called again but was hung up on while on hold. I called again. This time I got a third story, the tech was "on site" (suppose to be my house) at 3pm but no one was there. I had been there since 1:30 and no one ever showed. At this point I have no idea what is going on. I have not received a call back from anyone of the 5 times it was promised so I called to cancel service. The rep wanted to get me an update before we cancelled service and once again I was told he would call a manager and would call me back in less than 5 min. Its now 4 hours later....
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1 comment
Anonymous
#893981

I am working on 5 hours on the phone in resolving an issue with Comcast. Can anyone tell me why this company is still in business?

Review
#551254 Review #551254 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$999
Preferred solution
Deliver product or service ordered