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Comcast cheat customers

At the end of Last month prior to my previous plan with Comcast was going to end, one sales representative called me, she offered a deal that I am going to pay a $30 for Internet speed 105mb, but when I received the bill early this month, it is double that amount, and it is a totally different plan. When I talked to them which took me around an hour they could not offer me the deal the sales representative offered me. I was so upset that I want to discontinue Comcast. I would say Comcast is really bad, the Internet speed they says 25mb, I don't think it is 25mb, when I use my iPad to play news, it got disconnected often.
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Review
#555531 Review #555531 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Comcast in Douglasville, Georgia - Over charging, hidden fees and Lies, lies, lies

1.0
Details
I entered into a 2 year contract with Comcast to avoid a price change. I am never ever late paying my bill. To my surprise, they placed erroneous charges on my account. When I contacted customer, I was routed to a third world country where they barely speak English. Then after being placed on hold for 1hr and 37 min I looked up the number for the executive office. Spoke to Matt who had no clue as to the day to day operations or billing for Comcast. Matt was unsympathetic and not really concerned with my call. Very aggressive and argumenetive. I was simply promised a return call and nothing else. I think Comcast has gotten to big for it's customers. I know of a few other companies that got to big for there customers and they do not exist anymore, MCI, Blockbuster just to name a few. Comcast get your *** together or disappear.
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1 comment
Anonymous
#913235

Comcast lied to me again and again. I bought the triple play for 139.00 right 2 weeks later my bill is 325.00 I call them they tell me I will only be charged what I was Quoted 3 times.

MY bill is still 325.00 so I canceled and now they want to give me a fee for that.

IT IS BAIT AND SWITCH AND ILLEAGLE. class action suite, is called for.

Review
#555260 Review #555260 is a subjective opinion of poster.
Cons
  • Horrible customer service
Reason of review
Poor customer service
Loss
$20

Comcast - Phone Service Review

1.0
Details
Comcast you should be ashamed of the way you do business. One person doesn't know what the other is doing. Escalating to a supervisor still does not work. I have a dial tone but no phone number. How many third party verifications does one have to make to port a telephone number? Your people are obviously not trained well. My 85 year old mother is waiting since 16 days for her old phone number to port over. On day 10 my Dad passes away. Any idea how bad my Mom feels (not owning a cell phone) when her friends can't get through to her to offer condolences by phone ? You can't get that time back Comcast. When I get back to Buffalo , NY I'm going to tell everyone I know to stay clear of your newly acquired Time Warner. FIOS will remain my choice. I have been in hold with your company for 40 min so far today. I am beyond extremely DISATISFIED. Shame on you for such deplorable customer service.
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Review
#554753 Review #554753 is a subjective opinion of poster.

Comcast in Seattle, Washington - Why all the channels not in my package

1.2
Details
Why do I have to surf through hundreds of channels to find the ones in my package? Why do I have to continually view Comcast offers for events and packages? I just want to watch TV!! Customer service sucks after long hold times and multiple options to get to a human. It is all about $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ and zero customer service. I feel bad for their employees. Man talk about having to get bs all day long while execs rake in millions. Who is going to fix this monopoly? One hundred words? How many have I entered so far? 1 2 3 4 5 6 7 8 9 10
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Review
#554607 Review #554607 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$1500
Preferred solution
Price reduction

Comcast in Bellingham, Washington - Can't get help

2.4
Details
My cable has been out for 5 days, still trying to get to talk to someone in customer service. Has anyone found a way to get real help from Comcast? The online chat folks were unable to offer anything other than what they called 'basic troubleshooting', none of which helped. Now I'm trying to reach corporate customer service by phone, with no success. What have other people tried that actually was successful in getting help? All I'm hoping for is a way to talk to someone who can make things happen. I feel like I'm shooting in the dark, no way to get a response.
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Review
#554583 Review #554583 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Get my cable service restored PROMPTLY. Get me someone to talk to who can make that actually happen.

Comcast in Oak Harbor, Washington - WORST SERVICE EVER IN MY 57 YEARS

1.6
Details
Xfinity1 has been nothing but a pain in my *** since I had it installed. The day of installation the technican had to get a new remote box for the bedroom because the first one would not activate.  3 days later I call Comcast because all services(phone, internet and cable) was out, waited 2 days for the technican and when he got here  he said that the wrong filter for the xfinity1 platform had been installed.   2 weeks later again all services were out, waited 3 day and the technican installed a different filter and I was happy all services worked.   4 months later I decided to add another xfinity1 box in family room in the basement.  Called Xfinity, was told it would be at least 2 weeks before a technican would be avaiable for a $35 service call fee, but they could send me the box for self install with a $30 shipping fee and I accepted.  Two days later FedEx delivers 2 boxs that won't activate and again another technican had to come out.  To top things off 2 days later the remotes for the bedroom and basement stopped working and now waiting for comcast to mail me new ones and say the will not charge me for shipping this time.
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Review
#554577 Review #554577 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Price reduction

Comcast - Tv Service Review

1.0
Details
Very poor service. I would think twice before subscribing to comcast.
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1 comment
Anonymous
#896009

I have the same exact story as you do with the install, the difference was I was told I was getting the new stat of the art X-1 that I would not be charged for...Guess what? when the bill showed up I was charged for something I didn't want.

They are going to charge you for everything. My advice cut your losses now and go with something else.

ANYTHING but Comcast.

Review
#554575 Review #554575 is a subjective opinion of poster.

Comcast in West Palm Beach, Florida - NASTY CUSTOMER SERVICE PEOPLE, POOR SERVICE.

1.0
Details
I AM A NEW CUSTOMER. LIKE OTHER CABLE COMPANIES, I WAS OFFERED HBO AND MOVIE CHANNELS FOR 3 MONTHS FREE. (NOT EVEN A BIG DEAL) I CALLED THEM TO ASK THEM WHY I HAVENT GOTTEN IT, AND THIS RUDE, NASTY GIRL ASKED ME "WHO TOLD YOU WE HAVE THAT OFFER" I SAID, I WAS OFFERED THAT AND ALSO MY SISTER HAD IT AND SHE EVEN MOVED HOMES AND THEY GAVE IT TO HER AGAIN!... SHE LAUGHED IN MY FACE AND PUT ME ON HOLD, THEN SHE CAME BACK WITH A NASTY ATTITUDE TO SAY THAT THERE WAS NOT SUCH A THING AND THAT MY SISTER HAD THAT PROMOTION NOTED ON HER ACCOUNT AND IT WAS BECAUSE OF THE LOCATION (WE ONLY LIVE 10 MIN FROM EACH OTHER). HOW DID THIS WOMAN KNOW WHO MY SISTER IS? SHE LAUGHED, WAS SO SARCASTIC AND NASTY.... THEN I ASKED FOR A MANAGER TO COMPLAIN ABOUT HER NASTY *** AND SHE ONLY AVOIDED IT AND LAUGHED EVEN MORE!!!! THEN I CALLED AGAIN, BECAUSE MY INTENTION WAS TO INQUIRE ABOUT SETTING UP A NEW TV ON ANOTHER ROOM, THEREFORE GETTING ANOTHER BOX.AGAIN, WORST CUSTOMER SERVICE EVER! EVEN TO ONLY PURCHASE AN EXTRA BOX FROM THEM. LADY WAS RUDE, SARCASTIC AND DIDNT CARE. NOT TO MENTION I HAD TO CALL 4 TIMES BECAUSE THEY HUNG UP ON ME. WILL BE CANCELING AND GOING TO A DIFFERENT PROVIDER. HORRIBLE, VERY DISAPPOINTED, NOT SURE HOW THEY HAVE THESE TYPE OF PEOPLE REPRESENTING THIS COMPANY, I WILL DEF. GIVE HORRIBLE REVIEWS AND NOT RECOMMEND IT !!!!!!!!!!!!!!!! PLUS THEIR "HIGH TECH" BOX OR X1 PLATFORM WASNT / ISNT WORKING FOR HOURS!!!! IT HAS BEEN HAVING PROBLEMS LATELY BUT I HAD NOT HAD TIME OR PATIENCE TO WAIT 30-40 MINUTES AND DEAL WITH A NASTY *** CUSTOMER SERVICE REP UNTIL TODAY. THEY NEED TO GO OUT OF BUSINESS!! LOOK AT THEIR FB PAGE, ITS FULL OF BAD COMPLAINS.
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Review
#554570 Review #554570 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$400
Preferred solution
Let the company propose a solution

Comcast - Internet Review from Plymouth Meeting, Pennsylvania

1.1
Details
Switching to Verizon tomorrow. Paying lots of $$ to get out of the Comcast contract. I wonder is this a Comcast money making scheme? Provide poor service, to the point where customers pay to get of it? SO glad I didn't invest in Comcast stock or I'd be even more pissed! I've been waiting all day for the Comcast, "Level 2 Technician" to show up. This is the clod they send out when the first 3 clods can't fix the problem. Already an hour and a half late, past the 4 hour window of when they were supposed to show up. Not expecting any miracles when the clod finally shows up. Recurring problems with the Internet. Loses the connection several times a day or the signal is so *** the web pages freeze. The 24/7 Comcast customer service is a joke. As a customer, you're on hold 24/7 listening to the automated message, "All of our representatives are still assisting other callers. Please stay on the line and we'll be with you shortly". A half hour to 45 minutes later, you get the inevitable representative whose English is so bad you have to ask them to spell out the words. There are no Arabic vowels which makes it an even bigger challenge. Cancelling my account. Switching to Verizon.
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1 comment
Anonymous
#895924

I completely agree with you! Comcast customer service and even their supervisors are ***.

I've never had such poor quality customer service where the representative talks over you when you're trying to explain the problem! I'm so livid at the fact that comcast would hire subpar, poor English speaking, poor interpersonal skilled people to manage their customer service department. Comcast is some major ***. I want to give props to the supervisor in the DC area named JOSH with ID # 0114 who is the most aggravating, inconsiderate, rude-*** supervisor I've ever spoken to.

I really hope he gets fired soon but then again, he is most likely to get himself fired with his *** manners.

Switching to verizon also!

Review
#554165 Review #554165 is a subjective opinion of poster.

Comcast in Hillsborough Township, New Jersey - Already paying for HBO every month but digital box won't let us watch w/out "buying" HBO. Repair/Replacement appts. are on their books but no one EVER comes.

I tried to watch an HBO drama recently, since I pay extra for the HBO channel every month. A text appeared on the television saying I needed to "buy" the drama because I don't have an HBO package. I called (waiting 42 minutes on the phone) and the Comcast person agreed that I am, indeed, already paying for HBO and so the message appearing on my screen was in error. She said the box must be bad. An appointment was made for a technician to come replace the box. Someone called late in the period given for the technician to arrive and said he was on his way and would be there in a "few minutes." The technician never came. Another appointment was made. ANOTHER NO SHOW. I am paying for something I cannot get...and they know it. That's FRAUD! Why hasn't some agency or federal commissioner looked into the thousands and thousands of reports detailing Comcast's horrendous business practices? The complaints from Comcast customers are flooding websites everywhere and the government agencies that are supposed to police fraud and corruption and protect consumers seem to be looking the other way. I am calling for someone, anyone to legally investigate and challenge Comcast's failure to conduct their business properly. The company has attempted to keep out competitors in Philadelphia and so have hamstrung customers who want another provider but cannot get the services they need. I want to get a fair deal and I want to do business with a company that has a concern for the quality of the product they are giving their customers. Comcast is a company that would throw its own mother under a bus if it meant an extra buck in their pocket. Horrible!!!
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Review
#554162 Review #554162 is a subjective opinion of poster.
Cons
  • Comcast customer relations
Reason of review
Poor customer service
Preferred solution
I want a Comcast executive to come to my door and apologize and then install a new box himself and then apologize again. We can then take pictures of the pigs that are flying in the sky.