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1.3
Details

Update by user Dec 08, 2014

Apparently this site works. I got a call from the Executive Customer Relations Team, who gave me credit for their errors, and gave me only the internet, which is what I wanted in the first place. Good for now.

Original review posted by user Dec 06, 2014

I am a disabled senior, and I cannot get out much. I wanted...
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Review
#566469 Review #566469 is a subjective opinion of poster.
Pros
  • Internet
Cons
  • Cust service
  • Poor tv
  • Lied about pkg price
Reason of review
Not as described/ advertised
Loss
$200
Preferred solution
Price reduction
Tags
  • Horrible Service From Comcast

Comcast in Stuart, Florida - Over billing and excess charges

2.3
Details
We are new to the area and used Comcast as TV & Internet provider. This was arranged before we left NH and were told the bundle service would be 89.99 a month HD/DVR 8.0 and hd tech fee(what ever that is) 9.95. As I am not tech inclined I had a service call of 39.95 that was credited back fine, but charge a 50.00 installation fee fine. then with taxes etc. 169.20 ok. I receive my next bill for 165.68 which should have been 107.98 monthly. I called the number on the bill and got John in the Philippines interrupting you every time you spoke. I'm in FL. They Are Charging me for an additional outlet saying it is an unwired home and an additional out let what the heck! there is cable outlets in every room. So all the installation fee of $50 is for is screwing two connectors to the TV & ROUTER. and connecting at the house. What a rip off. Dave 5264jobs@gmail.com
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Review
#565897 Review #565897 is a subjective opinion of poster.
Cons
  • Customer service
  • Service
  • Price
Reason of review
Poor customer service
Loss
$58
Preferred solution
Price reduction

Comcast - Billing Department Review from Los Alamos, New Mexico

1.8
Details
Not only did i have same experience, i was 200 bucks overdue without notice or phone call while racking up fees because i couldnt get online info. To add insult, chat line disconnected me when i complained because they wouldnt change my on line info without proof of ID....after asking for all my personal info. I have screenshots of the chat log that clearly displays the disrespect for the little consumer.
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Review
#565746 Review #565746 is a subjective opinion of poster.
Reason of review
Problems with payment

COMCAST PERSONAL SABATOGED OUR ACCOUNT after our call !

2.0
Details
After a lively exchanged with Comcast billing personal for the Richmond area, our router access was blocked and our authenticating information in their system changed, so that we could not successfully access our account with Comcast personal or online. We are concern that this malicious act will happen again. How can we fight such behavior from our paid providers when they don't perform as promised and get upset when you demand performance? ========================== Our COMCAST internet account was SABATOGED, immediately after a troubled with COMCAST PERSONAL Day before Thanksgiving, November 26, 2014 -- Between 12 noon et and 1pm et, I talked to a Comcast Billing representative, seeking to get a credit for NOT providing “Blast” (50 mbps) performance AFTER PAYING FOR IT FOR OVER A YEAR. Earlier during that day around 9am to 10am et, I talked to Comcast technical personal because their speeds, download and upload, was not sufficient for me to successfully work from home. That Comcast representative noted that he had to change a service code for me to go from @10 mbps, with a direct ethernet connection to their router, to @40 mbps. ( www.speedtest.net can show you your speeds) After he applied the service code setting change, the download and upload became significantly better but it was not what was advertised (Blast = 50 mbps) or BEING PAID FOR. To facilitate a credit I was instructed to call Comcast billing and request a credit. Hence, when talking to the billing department, my initial concern was a credit for non-performance but when the voice menu give the amount of our bill as @ $189 we were shocked. Now the first question became why was our bill, so high? The billing representative, who gave a name of Sandra, indicated we were on a promotional plan @149 that had expired. Then new rate was now 180 something. The service that Comcast is providing is phone, premium cable and hi-speed internet. When attempting to breakdown the coverage into each component and associated pricing. The representative became very verbal in wanting to explain what a value each service represented. My interest was pricing numbers not her long comments. This proceeded for roughly 20 mins because she controlled the call to answer the questions about the services value before addressing what value a credit would represent due to (1) Comcast NOT providing a router FOR OVER A YEAR that could support their blast criteria (2) once the new equipment was installed Comcast NOT CONFIGURING THE ROUTER SETTINGS to provide the “blast” speeds. After going back and forth with Comcast billing representative, Sandra for 40 or so minutes and being denied to speak to a supervisor, I needed to get back to work. This was my lunch time. Sandra, indicated the supervisor was in a meeting and would call me back. A CALL I HAVE NOT RECEIVED , 10 HOURS LATTER. Sandra, transfer me to sales to provide the pricing info that she could not. After verifying again and talking to sales, I got all the info I needed within 5 minutes. When attempting to log into the account within minutes of the termination of this call. We receive a XFINITY screen that in essence BLOCKED access to our ROUTER. After providing the required logins we received an ERROR MESSAGE that provided a number to call. We called that Comcast number, when authenticating or verifying the last four of our social, THEY HAD CHANGED! BOTH SOCIALs WERE CHANGED… Keep in mind we have authenticated at least 4 separate times within the last 4-5 hours. After requesting to speak to a Supervisor and explaining that I believe our account had been purposely SABOTAGED by COMCAST PERSONAL …. I asked him to review the notes and he graciously was able to help us get back online. THE QUESTIONS remained! WOULD THE COMCAST PERSONAL THAT PURPOSELY TRIGGERED THIS TYPE OF SYSTEM FAILURE revisit THIS ACCOUNT and IMPACT ITS ACCESS AND PERFORMANCE AGAIN? THIS WAS A MALICIOUS ACT and WOULD THIS HAPPEN AGAIN TO US OR SOMEONE ELSE? Comcast representative attempted to assure us that this would not happen BUT there is little confidence in Comcast after this. We have two (2) Comcast accounts, this account is in Virginia and the same tactics has been used before by Comcast personal to my Florida account! In many regions there cannot be multiple cable companies located within the same geographical area thereby making COMCAST a MONOPOLY in many territories. QUESTION, WE ARE LOOKING TO WEAN AWAY FROM COMCAST. PLEASE PROVIDE OTHER ACCEPTABLE OPTIONS AND COST To replace the individual functionality of (1) Land line phone service (2) tv content provider (3) hi speed internet. COMCAST need to RESEARCH AND TAKE ACTIONS AGAINST ALL EMPLOYESS THAT PERFORM SUCH ACTIONS…. THEIR ACTIONS and ASSOCIATED OUTAGE caused A SIGNIFICANT SUPPORT OUTGAGE FOR MY MAJOR NATIONAL ACCOUNT. I COULD NOT VPN INTO THEIR SYSTEM FOR SUPPORT CALLS AND MEETINGS. WHAT CAN BE DONE TO GET BETTER SERVICE FROM THIS MONOPOLY PROVIDER? ?
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Review
#564952 Review #564952 is a subjective opinion of poster.
Cons
  • Incorrect unappropriate billing
  • Deceptive speed advertisments
  • Names for performance not numbers
Reason of review
Poor customer service
Loss
$500

Comcast - Bait and Switch! Run-Around and Finally "Oh, Sorry - Pay Us"

1.0
Details
My wife had ordered Comcast internet at an intro rate for her house before we go married, after 2 years of service and the bill creeping ever higher. I called to see about either lowering my bill or lowering my level of service. Either would be fine with me, but the Associate "Alfred" claimed that there was a deal with Xfinity TV and Internet for $55.95 for 12 months for loyal Comcast customers. Having been burned by Comcast myself a few times, I asked all of the questions, with promises of emails on the service - nothing ever came. Since I was willing to take a leap with them - I sign up for this promotion, since I could cancel it. Let the nightmare begin. First - The bill came and it was double - they had forgotten to apply the "Discount" when I called to dispute it, they came back saying - "no problem sir, we can take care of that - we are going to put you on with a Customer solutions representative. I've added notes and they will be able to help you." This is their way of passing the Buck. The person who came on the line had no idea what was going on, and I have to explain the entire situation again. After about 15 minutes more, she ran her numbers - can came back with a number; that was HIGHER than I was promised. When I asked about what I had just been promised. She expressed that she could not do that...Some Customer Service Rep. So....I spend another 15 minutes trying to work with her on the services I only need. Not doing the crazy...add TV, add Blast! to get the price lower through promotions. I finally come down to a Price that works.... After that I end my call. I walked into the store the next day to return my TV box and made sure I asked for a return slip. I also asked for a print out of what my account level of service was at and what I can expect. The gentleman did politely say what it was - but when I asked him for a copy of that - he looked like I asked him to strip naked and to the poka. He did manage to get me a SCREEN SHOT of what his computer was showing him, but a consumer organization that cannot print a simple level of service provided receipt - it at best SHADY! Waiting 2 days for my online account to change - I was absolutely shocked to find that even if you change your account settings, which may alter your balance. The online system does not register the change - which means you have to call Comcast to get your account balance-; But there is not hard copy bill for you to show that these changes have been made. This is especially odd since if you had a HIGHER level of service, and you simple change to a LOWER level of service - that is considered continuity of service - which means it does not fall into the "COMCAST CUSTOMER GUARANTEE". I am very surprised that a company this backwards and difficult to deal thinks that they can just start buying up smaller companies. Comcast is against the free market and it will be looking for a new provider the second my bill creeps up.
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1 comment
Anonymous
#923848

I have still nog heard anything from comcast. If they ask" why are you terminating my service" in a year or so.

I will just keep sending them these pages, of not resolved....not resolved. THEY resolved nothing.

I had to do all the leg work and ask the right question. I would expect a sale rep to be helpful.

Review
#564840 Review #564840 is a subjective opinion of poster.
Cons
  • Service
  • Price
  • Lies
Reason of review
Poor customer service
Loss
$300

Comcast- the WORST company

2.5
Details
Comcast has the most incompetent people working for them from customer service who ALL SUCK to technicians who can't hook up equipment properly. Where the *** do they find these group people?? Equipment not hooked up properly, defective equipment(boxes that don't work properly- from no picture daily to having a picture and no sound- both great when trying to watch TV). You call customer service to complain and your left on hold forever and a day and all they do on there end is send a signal- does that EVER really work because it never has for me. After multiple phone calls and complaints they tell me I have a defective box-so naturally the have to send a technician out which I get charged for yet not my fault I got a *** defective box, Technician comes out replaces it and surprisingly all was good until I tried to record something and couldn't. Of course have to call customer service and what am I told- I don't have a dvr recorder YET I had one previously and continue to be charged monthly for a dvr. The *** on the other end tells me- seriously- he tells me "this is an updated and better box" ( I just got there service 3 months ago- really updated box??). How is this a better box when I can NOT record and I could before?? Honestly no matter how good of a deal you think your getting I can PROMISE you it will NOT be worth the hassle and aggravation. So when I say RUN far away from Comcast- I mean it RUN!!! How does such a big company suck so bad and not even care? Have you read the reviews and better yet the BBB issues> in just 12 months 13407 closed complaints- Is this really a good company?? What a JOKE!!!
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Review
#564260 Review #564260 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Comcast ruinned my credit rating, I cannot buy a house

1.0
Details
I was a comcast customer a few years ago. I paid my bill, moved and cancelled my account. They demaned return of their equipment. Since I had just moved, I was unable to return their equipment in time. Thye reported it to the credit agencies. They split one charge into 2 seperate charges, A couple of months Later on their service people came over & took the quipment. In Feb 2014, I got a refund of $48 and change. The account was settled. I deposited the check.To my horror, the outstanding collections is still on my credit history and my credit rating is severly affected.I cannot buy a house!! I called comcast & MS Dorothy Id NUmber 9EJ promissed to send the credit agency an letter removing the charges and copying me. It been over a month and they have not done anything!!! We need to collectively get together and sue them. How are they getting way with this?? This is illegal. Anu
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Review
#563931 Review #563931 is a subjective opinion of poster.
Cons
  • Lies
  • Did not follow through
  • Customer service
Reason of review
Poor customer service
Loss
$50000
Preferred solution
Please clear up the charges on my credit report. You should have done this a year ago.

COMCAST INTENTIONALLY VIOLATES FCC RULES & COULD CARE LESS - TIVO OWNERS NEED TO SWITCH TO VERIZON!!!!!

1.0
Details
Well Comcast just recently decided to "stick it" to TIVO owners by charing them for each WALL OUTLET in your home now ($9.99) PLUS $7.50 for each cable card except for the first one. This violates there own policy published on line which states that the first cable card in EACH DEVICE is free. This also violates FCC regulations which state Comcast cannot charge you for your own equipment. Apparently, Comcast thinks they own the WALL OUTLETS in my home that were installed by my builder and NOT COMCAST. As result of these new billing practices by COMCAST my cable bill has gone about $140.00 bucks extra per month. So my bill increased from about $160.00 per month over the past 2 years to $300.00 per month now. So after 5 calls to Comcast over 3 months, and total hold times that in total EXCEEDED 5 HOURS, I have not been able to get Comcast to go back to the $160 per month they had been charging me for years EVEN THOUGH I HAVE NO NEW SERVICES, CITED THERE OWN POLICY AS WELL AS THE FCC REGULATIONS THAT PREVENT THEM FROM CHARGING ME FOR MY OWN EQUIPMENT. ALL TIVO OWNERS SHOULD SWITCH TO VERIZON BECAUSE THEY DO NOT CHARGE YOU FOR YOUR OWN WALL OUTLETS WHICH VIOLATES FCC REGULATIONS.
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Review
#563353 Review #563353 is a subjective opinion of poster.
Cons
  • Ignore fcc rules
Reason of review
illegal practices
Loss
$300
Preferred solution
Drop Off!

Comcast - Sales Representative Review from Sterling Heights, Michigan

1.0
Details
a Comcast installation tech was never able to hook my equipment up correctly he said someone would return the next day no one showed up my wife called the next day was hung up one week later there equipment was still sitting in my living room with no phone calls or contact from their customers service or sales Representative. I instructed them to move their equipment because I was no longer interested in their service. They returned and picked up their equipment and left without doing anythung . since then Comcast has taken our phone line with no service, I then received a bill for the cable, with many phone calls the bill was supposed to be taken care of and since then I received a bill with late fees and I still have no phone service. This has to be one of the worst companies I have dealt with , companies like this need to be out of business . if anyone has any advice on this matter please post.
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Review
#562740 Review #562740 is a subjective opinion of poster.
Reason of review
Poor customer service
You'd think it would be pretty easy to resolve. Nope, it's Comcast. I have had a horrible experience, by far the worst with any company I have ever interacted. I returned equipment, and I kept my detailed return receipt (with receipt number, serial numbers, etc). I am...
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1 comment
Anonymous
#939640

It's Comcast. Here in Southwest Michigan they have monopoly on the area so they do what they want.

Review
#562581 Review #562581 is a subjective opinion of poster.
Reason of review
Problems with payment
Preferred solution
Full refund